Case study:
Case study:
KFC UKI is a part of YUM! Brands Inc., which is the world’s largest chain restaurant company with more than 36,000 locations around the world. YUM! Brands Inc. (YUM) is a Fortune 500 company driven by superior quality food, fun internal culture and maniacal customer service attitude. The YUM organisation is made up of six operating divisions organised around its five core concepts, KFC, Pizza Hut, Taco Bell, A&W and Long John Silver’s.
Every day more than 12 million customers are served at KFC restaurants around the world. There are KFC restaurants in 109 countries, with more than 5,200 in the US and more than 15,000 throughout different countries.
The secret recipe of 11 herbs and spices was first developed in
1939. The same recipe is still used across the world today.
Challenge:
KFC UKI has a unique and challenging working environment which required experienced and expert installation engineers to bring outlets up to the latest technology levels.
Solution:
ISG undertook the project planning, data cleansing, procurement, warehousing, logistics, pre-configuration and on-site installation of EPoS.
ISG delivered a successful PoS replacement implementation across 54 sites across the UK over a six month project schedule.
The key to their success was thorough communication combined with excellent on site services delivery.
Chris Matthews, IT Support and Implementation Manager,
Yum! Restaurants International
The challenge
KFC UKI has over 250 Company restaurants in the UK. All Company restaurants have a standardised IT infrastructure which includes PoS tills, kitchen video system, key networking features, a number of peripheral devices and other IT systems.
As IT systems advance, KFC UKI was facing a significant challenge and needed to upgrade their IT systems in order to achieve the associated operational and business benefits such as speed of customer service and integration into other restaurant systems.
Our Coverage
Rapid, mass deployment, anywhere in the
UK and Europe thanks to our scalable delivery model. We have multi-skilled engineers available from our 6 offices, providing surveys, installs and maintenance around the clock.
24x7 European Support Centre: our Project
Office provides remote management and support for our teams of local project managers and engineers ensuring excellent client results.
End-to-end WiFi, Network Infrastructure and Technology Services for a wide range of solutions, including emergent technology and service specialisation for the Retail &
Commercial sectors.
Our Competitiveness
One Price applies across the UK, giving complete comfort that what we quote is what you pay, while we ensure that projects are delivered on time and to budget.
Our engineers are multi-skilled to complete several tasks in one visit. Our connected project approach, responsive project management and flexible engineering resources make us unique.
Optimised Resources: We ensure that our engineers, project managers and technical staff are continually trained in the newest technologies, and are supported 24x7 through our European Project Office.
Our Credibility
Our Customers: We have over 30 years of experience delivering excellence to some of the largest blue-chip enterprises in the UK and
Europe.
Five ISO Accreditations give us a stable and robust service model and provides our customers and partners with technical quality, security and complete peace of mind.
Exceptional Solutions: We focus on providing our customers and global partners with success based on the latest proven technologies and on our detailed understanding of their industry and business needs, setting us apart from our competitors.
ISG Technology Ltd. +44 (0) 1784 485 200 www.isg-technology.com

Case study:
The challenge (cont.)
KFC UKI identified 54 Company sites that were running on an older PoS Till variant (PAR XP) which was less performing and less integrated than the newer PAR VIGO. On certain sites the introduction of the PAR VIGO also necessitated an upgrade in the kitchen video system, replacing the older PAR4 system with the newer Oasys iPAD system.
ISG had to deliver these and associated installation services to
54 sites spread across the UK to a controlled schedule within a specific daily installation window, which was 5am to 9am, prior to restaurant opening. In addition, KFC UKI has a unique and challenging working environment which required ISG’s experienced and expert installation engineers.
Solutions delivered
ISG’s engineers were aware that any encroachment into trading hours was to be avoided. As a result, ISG‘s Project Support Services created detailed time-bound site project plans, communicating and agreeing with KFC UKI store management staff in a timely and effective manner. ISG was able to overcome these unique challenges by utilising a Quick Service Restaurant experienced workforce in conjunction with meticulous project planning.
Among the services provided by ISG were project planning, cleansing of site data related to exact equipment requirements, procurement, warehousing, logistics, pre-configuration, on-site installation of PAR VIGO PoS tills and Oasys iPAD bump bars, remote technical support and end-to-end project management.
The innovative VIGO PoS system is PAR’s fifth generation product, designed to endure harsh restaurant environments with its
18-gauge steel construction, wide tilt screen and ergonomic design.
ISG had to show scheduling flexibility in order to avoid certain installation freezes as determined by KFC UKI on more than one occasion. The project was completed successfully and on time due to ISG’s ability to overcome associated IT site issues throughout the roll-out schedule.
Design
The capabilities to succeed – we offer a highly effective WiFi and Network Infrastructure design service thanks to our deep understanding of these technologies, built over many years. We’ll work with you to select the right technology components, define the right solution architecture and help plan the most effective implementation approach.
Deploy
Everything is connected – we deliver secure, large-scale connectivity – giving you uncomplicated access to on-line resources at any time, from any location and from any supported device. We deploy WiFi, Network
Infrastructure and specialist enterprise technology, enabling working on the move and connecting the Internet of Things.
Manage
Everything works and continues
to work – we provide longterm maintenance for all your connectivity systems so they continue to deliver maximum productivity and peace of mind: We take care of monitoring and security, remote analysis and problem-solving,
24x7 on-site break-fix along with a range of
Support Desk options.
ISG employs over 200 people in the UK and at its European Support Centre, with engineers operating locally from our six offices. Our long-term clients include many blue-chip and high-street names, and we partner with global ICT solution providers. We operate in the Retail and Commercial industry sectors and we are particularly active delivering technology services to leading Supermarkets, Speciality and QSR chains, and to Telecoms operators and the UK Government.
We pride ourselves on establishing positive partnerships with all our clients. We build trust based on our exceptional technical capabilities, our understanding of clients’ business needs, and through our success in developing the right solutions and delivering on our promises. ISG has unrivalled experience and a proven, comprehensive set of services for the design, deployment and management of enterprise connectivity.
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