RED ROBIN
DAVE GATES, VP OF OPERATIONS SERVICES
RED ROBIN GOURMET BURGERS
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500 full-service restaurants in 42 states
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Strong brand recognition and
consideration
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Specializing in “craveable” burgers
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Family focused and adult-friendly
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Values-based culture for Team Members
and Guests
and Canada
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STRATEGIC DIRECTION
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Sell the best, most “craveable” burgers during family
and adult-focused dining occasions
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Served in casual dining and non-traditional locations
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Delivered with an unbridled spirit and culture by our
Team Members
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Supported with a best-in-class infrastructure
Differentiation with relevant experiences and everyday
value with our Guests in control of the pace of the
dining occasion
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DESIGNING A COMPREHENSIVE PROGRAM
Guest
Team
Member
(field)
Home
Office
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DESIGNING WITH THE GUEST IN MIND
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Great Guest Experience - Innovation
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ACTIONABLE DATA
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“Melissa's and my favorite place for
date night...the servers are like
family to us...we love it!!”
Shared with 1,166 friends on Facebook
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GREAT GUEST / TM EXPERIENCE
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