Offering money-saving
claims management,
risk and safety management,
and managed care services
Experience.
www.Inser vco.net
Talent.
Partnership.
Photo courtesy of
Hershey Entertainment
& Resorts Company
Inservco Insurance Services, Inc.
Post Office Box 1545
Harrisburg, PA 17105-1545
800.356.0438
Inservco is a leader in third-party administration.
Our customers come
from almost
every business sector
Inservco provides claims management, risk and
safety management, and managed care services to
municipalities, hospitals, physicians, nursing homes,
assisted living communities, insurance companies, state
governments and school boards, to name just a few.
Our portfolio of accounts ranges from a large pool of
school boards, small hospitals and a large municipal
pool to a mid-size foundry, a large state fund that
manages the claims of insolvent insurance companies
and a large physician program.
Inservco also manages medical professional liability
claims nationally. Small or large, no matter where
you are, you can count on Inservco’s philosophy
of providing superior value and developing strong
working relationships.
Integrated service approach
We believe the synergy of integrated services offers you
more cost-saving opportunities. Our fully integrated
service approach includes claims management, risk
and safety management, and managed care through
our convenient online access automated system.
For our customers who prefer specific programs, we
also offer our services on a stand-alone basis.
Aggressive, thorough claims management
Inservco provides claims management, risk and safety
management, workers’ compensation, medical
professional liability, general liability, property, auto and
professional liability. And our comprehensive claims
management goes beyond bill processing. We administer
your entire program from investigating claims to
establishing reserves and making final settlements.
We provide aggressive litigation management; conduct
prompt, professional investigations; and make initial
contacts within 24 hours.
And we present our reports in an easy-to-understand
format that tracks and summarizes claims, allowing our
clients to identify trends and causes of claims.
Want to know more? We’ll give you a broad sampling
of our clients so that you can talk to them directly. Ask
them about our record in saving them millions of dollars
through claims cost-containment and responsive,
professional service.
We combine technical excellence with prompt, personal,
responsive claims management services.
■ Client education — We keep our staff and clients
abreast of legislative changes and the associated effects.
■ Three-point contact — We communicate with
claimants, providers and clients to guarantee prompt,
aggressive, detailed investigations.
Since 1980, Inservco has successfully provided customized, third-party administration
In 1971, the New Jersey Legislature established the
New Jersey Sports and Exposition Authority to build and
operate the Meadowlands Sports Complex in East
Rutherford, N.J. The Authority manages these facilities:
• Giants Stadium
services to more than 500 customers with many unique claims and risk management needs.
• Meadowlands Racetrack
• Continental Airlines Arena
We pride ourselves on developing specific programs to meet our customers’ needs and maintaining
• Monmouth Park Racetrack
• Atlantic City Convention Center
long-term relationships. These relationships continue to be successful for many reasons, but the
• Historic Boardwalk Hall
• The Wildwoods Convention Center
• Sports Hall of Fame of New Jersey
key to our success lies in our consistent delivery of superior service.
Inservco has successfully served the Authority since
1999, managing their workers’ compensation program
— working directly with the Authority’s own medical
director and medical staff — and providing medical
case management.
■ Medical management — Adjusters have broad
medical backgrounds so they can actively manage
medical claims, return people to work and reduce
medical costs.
■ Litigation management — Adjusters provide prompt
referrals to legal counsel when necessary and direct
litigation strategies to promptly resolve files.
■ Regular customer meetings — We work with you to
develop future action plans and resolve claims in the
best interest of your program.
■ First report of injury — We use online reporting
with electronic data interchange to the Bureau of
Workers’ Compensation.
■ National Practitioner Data Bank — We report
directly to this data bank on your behalf.
Penn PRIME, a pool of approximately
280 municipalities, is composed of a
Liability Trust, which provides general
auto, law enforcement and officials
liability, as well as property and
crime insurance, and a Workers’
Compensation Trust.
In 1993, Inservco began administering
claims for the Workers’ Compensation
Trust, followed by the Liability Trust
in 1996. In 2002, Penn PRIME hired
Inservco to manage their property
claims, as well. In addition to our
claims administration services,
Inservco provides safety consulting
services and managed care services:
medical bill repricing, PPO access,
medical case management and
vocational rehabilitation services.
Practical solutions for
managing risk and safety
Penn State Milton S. Hershey Medical
Center — home base for Penn State
Air Medical Service that ambulates
critically injured patients — was
established in 1963 with a $50
million gift from the charitable
trusts of chocolate magnate
Milton S. Hershey.
With practical solutions, Inservco can help you control claims costs and
reduce risk exposures. A sampling of our risk and safety services includes:
Penn State Hershey Medical Center,
which includes Penn State College of
Medicine and Penn State Children’s
Hospital, is considered a world leader
for developing the artificial heart
and has been ranked as a Top 100
Hospital for heart care.
■ Training
Since 2002, Inservco has served the
employees of Penn State Hershey
Medical Center through claims
management services.
■ Management programs
■ Program audits
■ Regulatory compliance
■ Accident analysis and evaluation
■ Facilities surveys
■ Employee awareness and incentive programs
■ Management consultations
■ Physician office risk assessments
The provider of choice in the managed care market
We make sure the injured worker receives prompt, economical, goaloriented medical treatment and full access to services that facilitate
prompt recovery and a successful return to work. Our portfolio of
managed care services includes:
■ Medical/vocational rehabilitation services
■ Preferred provider networks
■ Direct reporting 24 hours a day, 7 days a week
■ Medical cost containment
■ Telephone case management
Hershey Entertainment & Resorts
Company was founded in 1927 when
Milton S. Hershey separated his
chocolate operations from his other
businesses. The company employs
about 1,400 full-time employees
and 4,500 seasonal employees for
these businesses:
• HERSHEYPARK
• ZOOAMERICA North American
Wildlife Park
• GIANT Center
• HERSHEYPARK Arena & Stadium
• HERSHEY BEARS Hockey Team
• HOTEL HERSHEY
• HERSHEY Lodge and
Convention Center
Since January 2003, Inservco has
managed new general liability
claims for Hershey Entertainment &
Resorts Company.
Experienced in medical
professional liability
Inservco offers medical professional liability third-party
administration services throughout the United States.
Our dedicated, experienced unit of medical professional
liability examiners provides clients with:
■ Aggressive claim resolution
■ Objective medical and legal analysis of allegations
■ Comprehensive apportionment of liability and
assessment of damages
■ Settlement of meritorious claims and defense of
nonmeritorious claims
Our physician-led risk management team strives to:
■ Manage medical events aggressively and efficiently
■ Limit medical errors
■ Reduce losses
The end result?
Improved patient care, limited errors and reduced costs.
The bench strength needed
to be a top-performer
Our employees are well-known in the industry for
their claims and risk management expertise and their
knowledge of regulations and procedures within thirdparty administration. But our resources don’t stop
there. Our parent company, Penn National Insurance,
expands our capabilities to provide professional services.
Penn National Insurance ranks in the top 8 percent
of U.S. property-casualty insurance companies. The
organization is headquartered in Harrisburg, Pa., with
offices in Pittsburgh; Greensboro, N.C.; Hunt Valley,
Md.; Lawrenceville, N.J.; and Nashville.
Customized reports help you manage costs
Inservco offers customized reports based on your
requirements. Our system provides e-mail and Internet
capabilities, including e-mailing reports directly to
your excess carrier. We also offer several standard
reports that are available to all customers, including
detailed claim reports, financial transaction logs and
loss statistics. Reports can be generated monthly,
quarterly, semi-annually and annually.
Access to information when you need it
Technology helps us serve you better
Our automated system helps us manage all lines of
business: auto, general and property liability, medical
professional liability and workers’ compensation. The
system tracks each claim — including claimant name
and address, loss description, loss date and claim report
date — and claims payment history, detailing every
payment transaction. And you can choose to view
reports online, rather than receiving paper copies.
Our system also contains several quality control
assurances, including review for adequate reserves for
payments, verification for duplicate payments and
checks for valid coding for injury and accident fields.
Pennsylvania’s State System of Higher
Education comprises 14 universities,
four branch campuses, the McKeever
Environmental Learning Center and
Dixon University Center. The System’s
purpose is to provide high-quality
education at the lowest possible cost.
The System universities — located in
rural, suburban and small-town settings
throughout Pennsylvania — educate more
students each year than any other higher
educational institution in the state.
Since 1993, Inservco has served as the
third-party administrator for each of the
14 universities, making any necessary
adjustments based on their specific needs.
We provide claims administration and
safety management, plus the System
has access to our PPO network.
Customers have access to our system through our Web
site, www.Inservco.net. This allows you to complete
OSHA reports and Employers First reports and to view
up-to-date claim information — including payments,
notes and diary entries — and other transactions
within our system. Whenever it’s convenient for you.
The New Jersey Intergovernmental
Insurance Fund, which represents more
than 40 public entities, started in 1991
to help manage workers’ compensation
costs. That same year, they selected
Inservco as their third-party
administrator. And we’ve administered
their claims ever since.
We also perform safety
inspections/analysis and attend their
monthly meetings to help answer any
questions from their members. We’ve
even assisted with their volunteer fire
staff program, where we coordinate
the supplemental insurance portion of
the program and perform pulmonary
and hearing testings for the fire staff.
Our reputation for aggressive,
thorough claims management
stands tall after two decades
With integrated services and customized solutions,
Inservco will stand with you to meet any claims or risk
management challenge. To receive a formal, written
proposal or for more information, please contact our
Marketing Department at 800.356.0438 or visit
www.Inservco.net.
A third-party administrator
that can make a difference