John Smith
2017 Pine St, Yourtown, MN 55003
Email: somebody.usa@minnap.net
Phone: 218-438-4587
Cell: 612-254-3681
Trainer / Educator
JOB OBJECTIVE
Seeking a position which will maximize opportunities for teaching
workshops, computer training and instructional design and
development of educational material to contribute to the positive
growth of individuals as well as organizations.
ACCOMPLISHMENTS
Experience in training and development, seminar
presentation, workshop facilitation, teaching, customer
service, sales and marketing.
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Improved customer service for profit and non-profit clients through the design,
development and delivery of new workshops.
Contributed to increasing sales, development and presentation of workshops to nonprofit clients on the topic of business professionalism.
Improved customer awareness of new products through delivery of seminars,
workshops and keynote speeches on life management skills.
Design and implement training for the computer market and telecommunications
industry.
Manage sales and system support for corporate customers and field representatives.
Increased sales by conducting training needs analysis with client companies.
Improved internal relations with corporate employees by improving communication
with internal students sincerely and diplomatically.
CAPABILITIES
COURSE & PRODUCT DESIGN
Worked Independently with content experts to design and refine courses in highly
complex areas. Created successful programs in Sampling and Regression, Damage
Claim Analysis, Database Design and Development, Tax Consulting, Real Estate
Consulting.
Used Information Mapping principles to design a computerized performance support tool
that captured the thought process of the firm's experts in Construction Claims litigation.
This effectively leveraged the knowledge capital of these experts throughout the practice.
Designed a sales training course for Litigation Services practitioners. This course
became the model for several other practice areas. Used a research based sales
methodology developed by Neil Rackham. Created computer-based and live simulations
of client meetings.
Designed a web based course on Time Management. Created a flexible shell for other
web-based courses focused on knowledge transfer. The shell includes text, graphics,
and short video clips from experts that amplify the basic information in the text.
PRODUCT MANAGEMENT
Developed project work plans and budget estimates for both technical and interpersonal
skills training projects. Served as project lead, taking responsibility for all major design
decisions. Tracked budget actuals against estimates and reported status to division
leadership.
Used Microsoft Project to set up detailed schedule to capture content from firm experts in
Construction Claims and Intellectual property. Designed a review system that enabled project
team to complete project more efficiently and meet deadlines. Served as project coordinator
for the creation of an electronic performance support system.
Served as project lead for a conference of over 100 Litigation Services partners and
managers. Conducted interviews with service line personnel to assess learning and
business needs. Coordinated the design of agenda, the orientation of speakers, and
development of material's.
TEACHING & FACILITATION
Facilitated training sessions with line office personnel on selling and communication skills.
Was asked to facilitate the firm's instructional design methodology training for other
designers in St. Charles. Gave numerous presentations to other designers on how to
apply principles of cognitive psychology to improve training designs.
Taught course at local community college on running effective meetings.
Facilitated focus groups as part of course and curriculum level needs assessments.
ARTICLES AND PRESENTATIONS
"Task Analysis without Trauma," Performance & Instruction, May/June, 1995 .
"Taking the Misery out of Experiential Training," TRAINING Magazine, February, 1998
"Saving Face," Presentation to annual convention of the International Society for Performance
Improvement, Chicago, April 1998
"Saving Face: Taking the Misery out of Experiential Learning," Presentation to the North American
Simulation and Gaming Association, Atlanta, October, 1998
PROFESSIONAL EXPERIENCE
Arthur Andersen LLP, St. Charles, Illinois
1988 - 1998, 2000-Present Instructional
Designer
Indiana University Audio Visual Center
1987-1988
Graduate Assistant
Western Kentucky University, Philosophy &
Religion Department
1984-1986
Graduate Assistant
Bell, Boyd & Lloyd law firm, Chicago
1982-84
Legal Assistant
EDUCATION
M.S.Ed., 1988, Indiana University (Instructional Systems Technology)
MA, 1986, Western Kentucky University (Humanities: Philosophy emphasis)
B.A., 1982, Wheaton College, Illinois (Philosophy major)
OTHER QUALIFICATIONS
Training in Information Mapping Methodology
Winner of Achievement Award from Society for Technical Communication, Chicago
Chapter, January 9, 1996 for user guide to accompany performance support system