CURRICULUM VITAE
DI ANNE DAVI S, M. Eng., M . A.
HU MAN FAC TOR S NOR TH INC .
Human Factors North Inc.
174 Spadina Avenue, Suite 202
Toronto, Ontario
M5T 2C2
Telephone:
Fax:
Home Office:
E-mail:
(416) 596-1252
(416) 596-6946
(416) 778-9948
ddavis@hfn.ca
DESIGNAT IO N
Canadian Certified Professional Ergonomist – 2006
EDUCAT ION
Honours B.Sc. Psychology – 1986
University of Toronto, Toronto, Ontario, Canada
M.A. Educational Technology – 1992
Concordia University, Montréal, Québec, Canada
M.Eng. Human Factors and Information Systems – 2003
University of Toronto, Toronto, Ontario, Canada
PROF ESSIO NAL E XPERIENCE
2002 – present
Associate Consultant, Human Factors North Inc. (selected projects)
 Participated in the development of workplan for a “Field Test of a Comprehensive Fatigue
Management Program Compared with Current Company Practices”: Transport Canada
 Conducted a literature review on napping and fatigue management: Transport Canada
 Conducted a heuristic evaluatio n of SafetyAnalyst, traffic analysis (e.g., network screening)
software: Midwest Research Institute
 Conducted a literature review on hours of service on commercial motor vehicle driving: Federal
Motor Carrier Safety Administration
 Acted as project manager and interface designer for the development of the Toronto Centre for
Phenogenomics web site and six sub-sites: Hospital for Sick Children
 Conducted a requirements analysis for mouse model databases at the Toronto Centre for
Phenogenomics: Hospital for Sick Children
 Designed the information architecture for Ontario Drug Programs information for display on PDAs
and the Internet for use by physicians and pharmacists: Ministry of Health and Long Term
Care
 Conducted literature review for driver behaviour at highway-railway crossings: Transport Canada
Dianne Davis, M.Eng., M.A., CCPE
Page 1
 Conducted an assessment of wayfinding issues and made detailed recommendations to address
these issues: Point Pelee National Park
 Conducted a literature review on commercial motor vehicle driver cumulative fatigue recovery
periods: Transport Canada
 Participated in the development of a research plan concerning the investigation of commercial
motor vehicle driver cumulative fatigue recovery periods: Transport Canada
 Conducted a task analysis to assess the safety of monitoring activities of driving examiners during
G2 road tests. Collected data on examiners’ visual search patterns during simulated road tests
and participated in the analysis and interpretation of results: Ministry of Transportation, Ontario
 Conducted on-road evaluation of signs for airport infield at Pearson International Airport: Earth
Tech (Canada) Inc. (for the Greater Toronto Airport Authority)
 Worked on development of training materials for the “Fundamentals of Highway Safety
Improvement” course: U.S. Department of Transportation – Federal Highway Administration
 Conducted a literature review of the benefits and limitations of physiological and behavioural
measured used in driving and fatigue studies: Transport Canada
President & Principal Consultant – Fishbone Interactive (1997 – present)
User Interface Designer, DMA Consulting Inc. (2001 – 2002)
Senior Usability Specialist, Maclaren McAnn Interactive (2000 – 2001)
User Interface Design (selected projects)
 Developed the user interface design for the first release of enterprise testing software,
(contracted by DMA Consulting Inc.): Quest Software, Inc.
 The application, Jprobe (http://www.quest.com/jprobe/index.asp), is used to maximize
application performance by helping test, identify, isolate and fix performance bottlenecks
in IT infrastructure. Assessed end-user needs, and produced the user interface
architecture, style guide, and detailed design specification.
 Provided interface design for the display of traffic and weather for the RealTraffic, Virginia
Department of Transportation - VDOT 511 prototype: Maptuit Corp.
 Created a revised user interface design for MedCIRCLE (Collaboration for Internet Rating,
Certification, Labeling and Evaluation of Health Information), a web-based health information
rating site: Centre for Global E-health Innovation
 Created a revised user interface design of GMCanada.com based on usability findings. Produced
the user interface architecture and detailed user interface specification: GMCanada
 Created a revised user interface design for “The Buy Centre”, an online automobile purchasing
process, based on usability findings: GMCanada
 Created the interface design of the “First New Car” web site (www.firstnewcar.com). Defined
functional specifications and use cases for the web site. Produced the user interface architecture
and detailed user interface specification: GMCanada
 Designed the interface and high level design of the “Telecommunications to Grow Your
Business” online course for Bell Canada (www.learning.bell.ca): Bell Canada
Heuristic Evaluations (selected projects)
 Conducted a heuristic evaluation of the Hospital for Sick Children’s Ambulatory Referral
Management System: Hospital for Sick Children
 Conducted a heuristic evaluation of Canada Post’s “Ship and Click” application: Canada Post
 Evaluated the usability of the Federal Express web site ( www.fedex.com/ca). The evaluation was
conducted as a heuristic evaluation: Federal Express
 Conducted a heuristic evaluation of Canada Post’s “Fetch” web site: Canada Post
Dianne Davis, M.Eng., M.A., CCPE
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 Conducted a heuristic evaluation of MedCIRCLE (Collaboration for Internet Rating, Certification,
Labelling and Evaluation of Health Information), a web-based health information rating site:
Centre for Global E-health Innovation
Usability Evaluations (selected projects)
 Conducted usability testing of the Hospital for Sick Children’s Ambulatory Referral Management
System with hospital clerks, nurses and physicians culminating in extensive interface design
guidelines: Hospital for Sick Children
 Conducted usability testing of Canada Post’s “Ship and Click” online application with members of
the general public: Canada Post
 Conducted usability evaluations on online medical guideline websites with family physicians and
specialists: Centre for Global E-health Innovation
 Conducted a usability evaluation of evidence-based medicine resources on mobile devices with
general internists, residents, and family physicians: Bell University Labs
 Conducted usability testing of MedCIRCLE (Collaboration for Internet Rating, Certification,
Labelling and Evaluation of Health Information), a web-based health information rating site, with
health care consumers: Centre for Global E-health Innovation
 Conducted a collaborative usability inspection of an online recruiter web site (www.jobshark.com)
in preparation for site redesign. Site registration increased 54% to 97% on the basis of usability
recommendations: JobShark
 Conducted a usability evaluation of the Hospital Report Consumer Web Site with members of the
general public: Hospital Report Research Collaborative
 Conducted a usability of the Hospital for Sick Children’s human resources system with
physicians, human resources staff and administrators: Hospital for Sick Children
 Conducted usability testing with patients and caregivers to evaluate the usability of the Hospital
for Sick Children’s Virtual Tour, an interactive tour of the operating room: Hospital for Sick
Children
 Conducted a usability evaluation of The Buy Centre, an online automobile purchasing centre,
with members of the general public: GMCanada
 Conducted usability testing of SmartTrack2, BASF’s automotive colour management software,
with PBE Jobbers (Automotive Paint, Body, and Equipment): BASF
 Conducted usability testing of Goosefun, an educational web site for children 6-10: Metta
Communications
 Conducted usability testing of the Canadian Centre for Occupational Health and Safety web site
(www.ccohs.com) with health care practitioners: Canadian Centre for Occupational Health and
Safety
 Conducted usability testing of TVOKids.com, an educational website, with children ages 4-8:
TVOntario
 Conducted a usability evaluation of Borderfree, an e-commerce site prototype, with members of
the general public: Devlin E-business Architects
 Conducted
usability
testing
of
BodyShop
Mall,
an
(www.bodyshopmall.com), with automotive shop owners: BASF
e-commerce
web
site
 Conducted usability testing of ZED (http://zed.cbc.ca) an art hosting web site, with members of
the general public: Canadian Broadcasting Corporation
 Conducted usability testing of First New Car site prototype (www.firstnewcar.com) with
automobile purchasers: GMCanada
 Conducted a usability evaluation of TVOKids’ “Time Trackers” web site, winner of a Gemini
award for BEST INTERACTIVE WEB SITE, with students ages 6-8. TVOntario
Dianne Davis, M.Eng., M.A., CCPE
Page 3
 Conducted usability testing of the Clarica Life Insurance Company web site prototype in
preparation for redesign (www.clarica.com): MacLaren McCann Interactive
REPO RT S (sseele
lected HFN
FN reepo
port
rtss))
Davis, D., Masliah, M., Smiley, A., and Bahar, G. Heuristic Evaluation of Modules 1 & 4 in SafetyAnalyst.
Final report prepared for D. W. Harwood, Principal Traffic Engineer, Midwest Research Institute. 2005.
Davis, D., Philp, C., and Smiley, A. Point Pelee National Park Sign Plans. Final report prepared for Parks
Canada. 2004.
Davis, D. and Smiley, A. Infield Airport Wayfinding Sign Study. Final report prepared for Earthtech. 2003.
Smiley, A., and Davis, D. Investigation of commercial motor vehicle driver cumulative fatigue recovery
periods: Phase II Addendum – Napping Literature Review. Report prepared for the Transportation
Development Centre, Transport Canada. 2005.
Smiley, A., Donderi, D.C., and Davis D. Definition of monitoring on a G2 road test. Final report prepared
for the Ministry of Transportation, Ontario. 2004.
Smiley, A., Boivin, D.B., Heslegrave, R., and Davis, D. Investigation of commercial motor vehicle driver
cumulative fatigue recovery periods: Literature review. Rep. No. TP14206E, Transportation Development
Centre, Transport Canada. 2003.
Smiley, A., Boivin, D.B., Heslegrave, R., and Davis, D. Investigation of commercial motor vehicle driver
cumulative fatigue recovery periods: Phase II. Rep. No. TP14245E, Transportation Development Centre,
Transport Canada. 2003.
PUBLICAT IONS (p
(peer
er rrev
eviewe
wed
d)):
Takeshita, H., Davis, D., and Strauss, S.E., (2002). Clinical Evidence at the Point of Care in Acute
Medicine: A Handheld Usability Case Study, in Proceedings of the Human Factors and Ergonomics
th
Society 48 Annual Meeting. (Received best paper award for the Medical Systems and Rehabilitation
Technical Group.)
PROF ESSIO NAL AFF ILIATIO NS
 Member of TORCHI (Toronto Region Computer Human Interaction)
 Member of SIGCHI (Special Interest Group on Computer Human Interaction)
 Member of UPA (Usability Professionals’ Association)
 Member of the Canadian Health Informatics Association
Dianne Davis, M.Eng., M.A., CCPE
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