April
7,
2009
To
Our
Online
Banking
Customers:
To
better
serve
you
and
to
improve
your
online
banking
experience
we
are
upgrading
our
Online
Banking
system.
During
the
weekend
of
 Friday
April
17
thru
Monday
April
20,
2009 
we
will
transition
your
current
online
banking
 account
to
our
new
system.



We’ve
enclosed
a
Quick
Step
Guide
to
walk
you
through
the
first
time
login
 experience.

Keep
that
by
your
computer
as
a
reference.
In
addition
to
the
current
features
that
make
Online
Banking
so
popular
you’ll
enjoy
fewer
clicks
and
screen
loads,
 quick
action
icons,
improved
security
and
faster
navigation
through
the
system.

You’ll
hear
more
about
the
new
 features
in
the
coming
weeks,
but
we
want
to
take
this
time
to
alert
you
to
some
key
dates
and
actions
you
may
 need
to
take.
 Interruption
of
Online
Banking
Services
Beginning
 Friday
April
17
at
5:00
PM 
until
 Monday
April
20
at
8:00AM 
you
will
not
have
access
to
your
 online
banking.

You
can
still
retrieve
your
account
balance
and
transaction
information
by
using
our
 telephone
banking
at
888.518.4636.

Please
visit
our
website,
 www.firstbancorp.com
,
for
instructions
on
 how
to
use
telephone
banking.
 New
Login
Experience
You
will
still
be
able
to
use
your
current
login
ID;
however,
you
will
have
to
choose
a
new
password.
Business
Customers
will
no
longer
use
a
Company
ID .

During
your
first
login,
you
will
be
required
to
 obtain
a
Secure
Access
Code.

Please
refer
to
the
enclosed
quick
reference
guide
for
further
instruction.
Secure
Access
Codes
will
be
delivered
by
either
telephone
or
email.

Be
sure
to
update
your
contact
 information
with
First
Bank
Customer
Service
if
you
haven’t
already
done
so
by
calling
866.792.4357.
Secure
Access
Codes
delivered
by
email
will
be
sent
from
 notifications@firstbancorp.com
.

Please
make
a
 note
of
this
address
and
make
any
adjustments
to
your
spam
blockers
to
recognize
this
address.
 Bill
Pay
Interruption
If
you
are
a
Bill
Pay
user
all
of
your
current
biller
and
payment
information
will
be
converted
for
you.

Your
 bill
history,
billers
list
and
recurring
payments
will
remain
the
same;
however,
you
will
not
be
able
to
 access
your
bill
pay
account,
make
any
changes
to
your
current
bills
or
add
billers
or
payments
after
Friday,
April
17
at
5:00PM .

On
Monday,
April
20
the
Bill
Pay
feature
will
be
reinstated.

Please
make
an
 effort
to
review
your
bill
pay
setup
for
accuracy.
PO
Box
866

Troy,
NC
27371
|
866.792.4357

 Future
Dated
and
Recurring
Transfers
You
will
have
to
re‐establish
any
future
dated
or
recurring
account‐to‐account
transfers,
but
you
will
find
 more
flexibility
and
transfer
options
with
the
new
system.

Instructions
on
how
to
set‐up
transfers
can
be
 found
at
 www.firstbancorp.com/onlinebankingFAQ .
 Quicken
and
QuickBooks
Access
We
are
happy
to
announce
that
First
Bank
will
be
able
to
offer
 Express
Web
Connect 
as
a
new
feature
of
 the
Quicken
and
QuickBooks
experience.


This
should
enable
faster
downloads.

Access
to
Quicken
and
QuickBooks
will
be
restored
on
Monday
April
20.

You
will
find
it
necessary
to
reset
your
online
services
 within
your
Quicken
and
QuickBooks.

It
may
be
necessary
for
you
to
contact
Intuit
Support
for
assistance.
• Account
Aggregation
You
will
have
to
re‐establish
your
account
aggregation
(linked
external
accounts).

However,
we
will
be
 introducing
an
expanded
Yodlee
personal
financial
management
system
that
will
provide
you
the
 opportunity
to
automatically
categorize
transactions,
create
reports
comparing
expenditures
to
budget
 and
track
your
net
worth.
Some
of
the
exciting
new
online
features
include:
 Quick
Action
Lightning
Bolts 
 These
icons
will
be
available
throughout
the
new
system.

Need
to
move
 money
between
accounts?

Click
the
lightning
bolt
on
the
first
page
next
to
the
account.

Two
clicks
and
 it’s
done.
 Improved
security 
that’s
easier
to
use
–
you
don’t
need
to
remember
your
responses
to
special
questions
 and
you’ll
be
able
to
safely
and
securely
 re‐set
your
own
password 
should
you
need
to.
 Better
navigation .

No
dead‐ends
after
you
complete
a
transaction.

You
won’t
need
to
back
your
way
out
 of
a
confirmation
page
to
figure
out
where
you
are.

The
latest
.NET
technology
which
translates
into
 fewer
clicks
and
faster
screen
loads.
 E
Statements .

You
will
now
be
able
to
“Go
Green”
with
E
Statements
Online.

Check
out
our
website
for
 additional
details.
At
First
Bank
and
First
Bank
of
Virginia
we
strive
to
bring
our
spirit
of
community
banking
to
your
online
 experience.

We
understand
your
desire
for
online
banking
to
be
secure,
accurate
and
convenient.

Overall
you
will
 see
more
features,
better
security
and
a
cleaner
look
that
is
better
organized.
Thank
you
for
your
patience
during
this
transition.
Cathy
A.
Dudley
SVP,
Online
Banking
2