0 TABLE OF CONTENTS Section I Building Information Contact Information Liability Insurance Lobby Security Console Building Hours After Hours Access Keys After Hours Access List for Infrequent Employees Visitor/Vendor Sign-In (Normal Hours & After Hours) Building Holidays Tenant Emergency Contact List Primary Contact Person Property Removal Passes Locked Premises Elevator Operations Delivery Procedures No Smoking Policy Bicycles Postal Service Solicitation Pets 2 3 4 4 4 4 4 5 5 5 6 6 6 6 7 7 7 8 8 8 8 Section II Building Services Engineering Services Janitorial Services After Hours Heating, Ventilation & Air Conditioning Composting & Recycling Program 9 10 10 10 11 Section III Moving Procedures Moving Policy Insurance Requirements for Contractors Electrical Equipment Riser Management, Telecommunications, Data Cabling Riser Management Program 12 13 19 22 22 22 1 SECTION I BUILDING INFORMATION 2 CONTACT INFORMATION Management Office Colliers International 800 E Canal Street Richmond, VA 23219 (804) 420-3240 Telephone (804) 771-1663 Fax Office Hours: 8:00 a.m. - 5:00 p.m. Management Personnel Jeff Compton Senior Property Manager E-mail: jeff.compton@colliers.com 804-420-3240 Dawn Rosato Assistant Property Manager E-mail: dawn.rosato@colliers.com 804-420-3242 Engineering Personnel Chief Engineer Building Engineer David Lewandowski David.Lewandowski@Colliers.com 804-564-8911 Lobby Personnel Security Office 804-649-4041 Dock Office 804-649-4950 3 LIABILITY INSURANCE Prior to moving into your suite, a Certificate of Insurance must be on file with the Building Management Office and must remain current. The Certificate should provide the minimum requirements as specified in the Lease Agreement. CRG-Richmond Tenant LLC, Colliers International are to be listed as “Additional Insureds”. LOBBY SECURITY CONSOLE There is a lobby attendant at the security console on duty 24 hours a day. Our lobby attendants cannot accept any type of delivery on behalf of a Tenant. In addition, we do not allow anyone to leave briefcases, boxes, equipment, etc. at the lobby console, even if it is for a short period of time. BUILDING HOURS The Gateway Plaza building is open to the public from 7:00 a.m. to 7:00 p.m., Monday through Friday, excluding weekends and building holidays. AFTER HOURS ACCESS The lobby doors lock down from 7:00 p.m. to 7:00 a.m. Monday through Friday, and at all times on weekends and building holidays. The elevators operate at all times on weekends and building holidays. All tenant employees entering after hours will need to scan their card keys in front of the reader located at the building entrance to gain access into the building and once more in front of the reader located in the lower right-hand side in the after-hours elevators for access to your floor(s). KEYS A back-up list of valid card keys will be kept at the Lobby Console so that in the event an employee forgets his or her card key, they may still gain access into the building and to their prospective floor(s) with photo identification. Please note that in our continuous effort to meet tenant needs we have enacted this as a back-up procedure only and it should not be used for regular access. If the employee’s name is not on the active card key list, they will be denied access to the building. In this situation, the employee will be treated as a visitor and may use the Lobby Desk phone to telephone a main tenant representative within his or her company with authorization to approve access. Replacements or cancellations of card keys due to change in personnel must be reported to the Building Office immediately. Please note that until you notify the Building Office, employees may still gain access with photo identification. 4 AFTER HOURS ACCESS LIST FOR INFREQUENT EMPLOYEES In our attempt to meet Tenant needs, we understand that some companies may have a list of outof-state or outside employees who will need infrequent access (less than once a month) to the building. For convenience, Tenants may provide Building Management with a list of these employees, so that they may gain access into the building and to their prospective floor(s) with photo identification and will not be required to have an active card key. VISITOR SIGN IN Tenant visitors are required at all times to sign in and present a photo I.D. Tenant visitors may access the Building after hours through two methods. (1) The Building Management must receive the name(s) of visitor(s) from Tenant 24 hours in advance, authorizing access to their suite. Security cannot accept letters from Tenants directly without Building Management approval. (2) The visitor may access the Building with an authorized Tenant employee. All visitors, with the exception of children, must present a photo i.d. for sign in. VENDOR SIGN IN No vendors, contractors, delivery persons, moving companies, etc. will be given access to the Building after-hours without advanced notification given to and approved by the Management Office prior to arrival. HOLIDAYS The Building Management Office will be closed in observance of the following holidays: New Year’s Day President’s Day Memorial Day Independence Day Labor Day Thanksgiving Day & Day After Christmas Day 5 TENANT EMERGENCY CONTACT LIST Building Management requires Tenant to provide at least three people to contact in the event of an emergency during non-business hours. PRIMARY CONTACT PERSON Please designate a primary daily contact and a secondary daily contact person. These people are responsible for corresponding with Building Management on building related requests and issues. PROPERTY REMOVAL PASSES In order to minimize the possibility of theft, a “Property Removal Pass” is required to be used each time you or one of your employees removes materials or equipment from the building. The Property Removal Pass must be filled out and signed by an authorized signer within your company. The pass must then be presented to the lobby attendant when removing property where it will remain on file. Failure to produce a Property Removal Pass with an original signature of an authorized signer will result in the denial to remove the property from the premises. LOCKED PREMISES In the event you are locked out of your suite during normal business hours, you may obtain access to your suite by contacting the Building Management Office. We will require valid identification and verbal authorization from the main Tenant contact before permitting access. If a Tenant forgets their key to the office suite or is locked out after hours, the Building Management Office will be able to assist you. The lobby attendant located at the 1st floor security console has keys to access Tenant suite areas, and the engineering staff is authorized to grant access if approval is granted from representative from the tenant space. 6 ELEVATOR OPERATIONS The building is equipped with five (6) passenger and one (1) freight elevator. The freight elevator is located in the main elevator bank. For access to this elevator after-hours, on weekends and on holidays, please contact the Building Management Office for reservation and approval. Access to the freight elevator for delivery purposes is through the service hallway. The service hallway doors are to the right of the main lobby doors. The inside dimensions of the freight elevator cab are 66” wide by 57” by 112” high. The doorway to the freight elevator is 42” wide by 84” high. The maximum weight capacity of the cab is 3,000 pounds. However, it is your responsibility to ensure that the cab is not overloaded, resulting in damage to the equipment and/or cab finishes. Be sure that your employees and all vendors providing services to your company are aware of the weight limitation. Employees and delivery people should also be aware that improperly balanced loads could cause damage to the elevator rails and related equipment. Pallets and pallet jacks are not allowed in the freight elevator. Under no circumstance are large deliveries or deliveries requiring the use of a hand cart to be made through the use of the passenger cars. The five (6) passenger elevators, including the freight elevator, are numbered and equipped with an emergency call button/intercom system, which connects directly to the building security console. The elevator number and intercom system are located on the left side inside of the panel. If an elevator malfunctions and you are unable to exit the elevator, open the panel door and press the silver button. This will provide a direct link to the lobby attendant who will then notify the appropriate personnel to assist you. DELIVERY PROCEDURES All deliveries must access the building through the service hallway (located to the right of the main lobby entrance) during normal business hours, 7:00 a.m. 5:00 p.m. Under no circumstances are deliveries of large items or items that require the use of a handcart or luggage carrier permitted access through the Main Lobby or access to the passenger elevators. Tenants must also arrange to receive all deliveries in person. No deliveries may be left outside of the Tenant’s suite. Building Personnel will not accept deliveries on any Tenant’s behalf. This includes weekend and after hours deliveries. The loading zone is for loading and unloading of deliveries and is reserved for trucks, vans, and other delivery vehicles with a limitation of thirty (30) minutes maximum parking time. Vehicles parked more than thirty (30) minutes are subject to a parking violation and/or towing at vehicle owner’s expense. NO SMOKING POLICY Smoking is not permitted in any area within 800 E Canal Street (including Tenant suites, retail spaces, stairwells, and restrooms). Please report any observed violation of this code to the Building Office at (804) 420-3240 7 BICYCLES Bicycles are not permitted in the lobby of the building or on the floors of the building. Bicycles are permitted in the garage area only, via the service hallway to the garage, at which point the bicycles are to be stored in the bicycle racks provided. There is an additional enclosed bicycle storage area located on the exterior south side of the building. This area requires a key which may be received through the building office. Bicycles may only be stored during normal business hours and may not be left overnight unless prior arrangements have been made with Building Management. Only employees located at 800 East Canal Street may utilize the bicycle storage racks. POSTAL SERVICE A U.S. Post Office is located in downtown Richmond. A Federal Express office is located on Main Street. Your regular mail from the U.S. Postal Service will be delivered to your suite unless other arrangements have been made with the U.S. Postal Service. Packages may not be left outside of tenant suites for pickup or delivery. SOLICITATION There is no solicitation allowed in the building at any time. PETS We do not permit any pets to enter the building for any reason whatsoever unless they are Seeing Eye or Service dogs. This requirement will be strictly enforced at all times. 8 SECTION II BUILDING SERVICES 9 ENGINEERING SERVICES Engineering services are available Monday - Friday, (excluding building holidays). To facilitate a prompt and accurate response to maintenance requests, said requests must be directed to the Building Management Work order data base (IMPAK) for recording/scheduling. All engineering maintenance requests that exceed building standard services will be billed to the Tenant requesting such service at the current hourly rates as determined by the Building Management Office. Please note that Tenant accessories, which may be “attached” to the building and not considered “building standard”, are not maintained by the building engineering staff. A list of these items includes but is not limited to: • • • • • • • Water filters Dishwashers Dedicated or supplemental HVAC units Tenant fire/halon extinguishers Refrigerators Tenant-installed, non building standard lights and light fixtures Insta-Hots (under the counter hot water heaters) Periodic maintenance of these items is necessary to ensure their optimum performance. JANITORIAL SERVICES The building provides janitorial service nightly, Monday through Friday (excluding building holidays). In addition, a day porter is on site Monday through Friday, (excluding building holidays). Should additional service be required, please contact the Building Management Office. These services will be billed at the current hourly rate which is subject to change. AFTER HOURS HEATING, VENTILATION & AIR CONDITIONING (HVAC) SERVICES HVAC services are provided during regular business hours of 7:30 a.m. to 6:30 p.m., Monday through Friday and Saturday 8:00 a.m. to 2:00 p.m. (excluding building holidays). After hours air conditioning (A/C) or heating requires the services of a building engineer. Therefore, requests for HVAC must be received 48 hours in advance. Air-conditioning thermostats are to be adjusted by the Building Engineering Staff only. Please contact the Building Management Office if, for any reason, you feel uncomfortable with the temperature in your office. 10 COMPOSTING & RECYCLING PROGRAM Recycling Only The Blue Recycling Bin is located in your kitchen and/or copy room. Recyclable items that can be placed into this container include paper, cardboard, bottles, glass bottles, cans, foil, cereal boxes, newspapers, magazines, and flattened aluminum/tin cans. The building janitorial staff will remove items collected in the designated recycling container. Recycling Desk-Side Trays The Management Office will provide you with small desk-side collection trays for white paper. When you are disposing of white paper or computer paper, simply put it into your desk-side collection tray instead of into your trashcan. Metal staples and paper clips may be left on the paper. When your desk-side collection tray is full, it is your responsibility to empty the paper into the recycling bin, in your kitchen and/or copy room. The building janitorial staff will not remove anything in your desk-side collection tray. Cardboard Any Cardboard that doesn’t fit into the recycling bin must be flattened and labeled clearly as “trash” or “recycling” so that the janitorial staff may remove it and place it into our building cardboard recycling bin. Trash The black trash bins in your kitchen and/or copy room are still used for non-recyclable garbage and non-compostable items such as plastic bags, juice boxes or pouches, ceramics, Styrofoam, candy wrappers, potato chip bags, mirrors, etc. Our janitors will pick up recyclables and trash every night. They have two collection bins to ensure that recyclables and trash from your desk stay separated. Our goal is to make recycling and composting easier for you and increase the amount we recycle. Recycling more helps our environment by reducing energy use and pollution, and conserving natural resources. It also helps the City achieve its 75% waste diversion goal. If you have any questions or comments please contact the Management Office at (804) 4203240. 11 SECTION III MOVING PROCEDURES 12 MOVING POLICY The following rules pertain to moving furniture, equipment and supplies in and out of Gateway Plaza building at 800 E Canal Street, Richmond VA. Any movers that do not adhere to the following rules will not be permitted to enter the building or will be required to discontinue the move. Move 1. Moves must be accomplished before 8:00 am or after 6:00 pm on weekdays, or anytime on weekends or holidays to eliminate possible inconvenience to other tenants. 2. All moves must be scheduled through the Management Office, which is located at the Gateway Plaza building 800 E Canal Street. This is so the Management Office may notify the security staff and avoid any conflicts with other building tenants. Once your move date has been established, please notify the Management Office of the date and time of your desired move. At that time, the Management Office will inform you if your desired move date is available. 3. Tenants must provide the name of the moving company, name of foreman or person in charge, together with a phone number of the main office for that company and an after hours contact. An authorized tenant representative must be present at all times during moves. Insurance The moving company must carry the insurance coverage listed below and must adhere to the following: 1. Worker’s Compensation: a. State: All States subject to this project – Statutory b. Applicable Federal Laws – Statutory c. Employer’s Liability: $1,000,000 Per Accident $1,000,000 Diseases, Policy Limit $1,000,000 Disease, Each Employee 2. Commercial General Liability (including Independent Contractors, Products & Completed Operation, with the following limits): General Aggregate $2,000,000 Products – Comps/OPS Aggregate $2,000,000 Personal – Advertising Injury $1,000,000 Each Occurrence $1,000,000 Fire Damage (Any one fire) of $50,000 13 Medical Expense (Any one person) $5,000 a. Products & Completed Operations shall be maintained for 3 years after final payment, with the total limits required herein. If requested by the Owner, the Contractor shall furnish Certificates of Insurance verifying this coverage for the 3 years after final payment. Only “Occurrence Policies” will be accepted. No claims made policies will be accepted. b. Broad Form Property Damage Coverage shall include Complete Operations. c. This insurance shall include as Additional Insureds for ongoing operations and completed operations the Owner, Owner’s employees, and Owner’s representatives, and should be primary & non-contributing. d. General Aggregate limits on the above shall apply per project. e. Contractual, including specified provision for Contractor’s obligation. 3. Business Automobile Liability (including owned, non-owned and hire vehicles): $1,000,000 Bodily Injury & Property Damage Combined Single Limit Each Occurrence. 4. Umbrella Excess Liability: $3,000,000 Over primary insurance $10,000 Self-insured retention 5. Professional Liability coverage for “in-house” or hired design professional negligent acts, errors and omissions liability coverage for Design/Build work. $1,000,000 Bodily Injury and Property Damage combined single limit each occurrence. 6. The policies required to be maintained by the Contractor shall be with companies with current rating of A- or better and financial sizes of X or better by the A.M. Best Company. Insurers shall be licensed to do business in the state in which the Project is located. Certificates on Insurance acceptable to the Owner shall be filed with the Owner prior to Commencement of the Work and thereafter at least thirty (30) days prior to the expiration date of the old policy. Certificates of Insurance shall be on ACORD from 258 accompanied by Additional Insured-Owners Lessees or Contractor’s (Form B) endorsement. 7. Property Insurance – Contractor assumes all risks related to protection against loss or damage of owned or rented equipment and tools brought onto and/or used at the Building by Contractor and, prior to the completion of the Work, any building material and equipment which have been incorporated into or which have been delivered to the Building and are awaiting incorporation into the Work. 14 8. Policies described in (2) shall include the companies set forth below as additionally insured, including their officers, directors, and employees. Please note the spelling of these parties must be exactly correct or the Work will not be allowed to commence. CRG-Richmond Tenant LLC-Gateway Plaza c/o Colliers International a. Contractor waives any and all rights of subrogation against the parties identified above as additional insureds. b. Contractor shall furnish to the Owner, Certificate(s) of the Insurance evidencing the above coverage. Certificate(s) of Insurance must be provided before Contractor commences Work or Contractor will not be allowed to commence. c. Certificate(s) of Insurance relating to policies required under this Agreement shall contain the following verbatim: “It is agreed that this insurance will not be canceled, not renewed, or the limits of coverage in any way reduced without at least thirty (30) days’ advance written notice or ten (10) days for non-payment of premium sent by certified mail, return receipt requested to Gateway Plaza 800 E Canal Street Richmond VA 23219, c/o Colliers International, Attention: Property Management. In addition, language set forth in this (8C) shall be added to each policy in the form of an endorsement. d. The moving company agrees to defend, indemnify and save harmless Gateway Plaza 800 E Canal street and Colliers International from and against any and all liabilities, losses, damage costs, expenses (including reasonable attorneys’ fees and expenses), cause of action, suits, claims, demands, or judgments of any nature rising from or relating to willful or negligent acts or omissions of the moving company, its agents, employees, representatives or subcontractors. The moving company shall be responsible for all damages and losses sustained as a result of their tools and equipment utilized in the performance of all work thereunder. e. The moving company shall furnish to the Management Office a certificate of insurance, at least twenty-four (24) hours prior to the move, reflecting the coverages as listed above. 15 Security/Rules 1. Gateway Plaza has twenty-four (24) hour security service to the building. The moving company must notify the security desk located in the lobby when arriving at the building. They will then be given access to the service entry and freight elevator. 2. Moving company personnel must obey any and all requests that the Management Office or security personnel have during the course of the move. 3. All stairwells, hallways, elevators, and lobbies must be kept accessible at all times. In case of an emergency, people must be able to get off the floors without any obstructions. 4. A clear path of travel from the building to the truck must be maintained at all times so that pedestrians can walk past the building via the sidewalk. Building Protection 1. Clean masonite sections must be used as runners on all finished floor areas and carpet where heavy furniture or equipment is being moved with wheel or skid type dollies. The masonite must be at least ¼ inch thick and 4' x 8' wide. Sheets must be taped together to inhibit sliding. Masonite must be supplied by the moving company. 2. The mover must provide corner protection and install protective coverings on all walls, door facings, elevator cabs, glass, mirrors, doorjambs and other areas along the route to be followed during the move. 3. Any damage to the building or fixtures caused by the move will be repaired, by Tenant at Tenant’s sole cost. Elevator Operation 1. Only the freight elevator and the service hallway will be used for the movement of furniture, equipment, and supplies. Moving company personnel may not use other passenger elevators. The freight elevator may only be called from the button, which is located at the top of the freight elevator doorjamb on floors 2-19, or if accessed through the service hallway on the first floor. It will not respond to the hall call buttons for passenger elevators. The elevator must be key operated for prolonged holding of doors open. Doors must not be "blocked" open by furniture or other devices, which could result in damage to the door interlocks. The building security personnel will place the freight elevator on independent service. They are not allowed to give out the access key to the moving company. Once the move is complete, the moving company should bring the freight elevator back to the ground floor and the security personnel will then place it back to normal service. 16 Freight Elevator Dimensions of Doorway: Height Width 7 feet 3 feet, 6 inches Internal Measurements of Cab: Width (front to back) Length (left to right side) Height (top to bottom) WEIGHT CAPACITY: 4 feet, 9 inches 5 feet, 6 inches 9 feet, 5 inches 3,000 pounds Clean-up/Repairs 13. All protective covers are to be removed from glass, doors, elevator, corridors, floors, stairwells, and any other places where protective covering has been placed. Tape marks, if any, must be cleaned off completely. 14. Common area floors must be vacuumed and/or swept and damp-mopped, to original condition prior to move. 15. Restrooms are to be left in clean condition. 16. The moving company must haul, any and all trash or refuse generated as a result of the move, away from the property during the same day that the move takes place. 17. The building trash compactor or bins are not to be used by moving company. 17 Gateway Plaza MOVING POLICY BY SIGNATURE HEREOF, WE ACKNOWLEDGE THAT WE HAVE READ AND AGREE TO ADHERE TO THE POLICY’S HEREIN CONTAINED WITHOUT EXCEPTION AND HAVE REVIEWED THE SAID MOVING POLICY WITH THE MOVING PERSONNEL: __________________________________________ Moving Company __________________________________________ Signature Title: ___________________________________ Date: ___________________________________ ___________________________________________ Tenant ___________________________________________ Signature Title: ____________________________________ Date: ____________________________________ Note: No move will be permitted without having this notice on file with the Management Office. 18 Insurance Requirements for Contractors Contractor shall provide the following minimum insurance coverage: 1. Worker’s Compensation: a. State: All States subject to this project – Statutory b. Applicable Federal Laws – Statutory c. Employer’s Liability: $1,000,000 Per Accident $1,000,000 Diseases, Policy Limit $1,000,000 Disease, Each Employee 2. Commercial General Liability (including Independent Contractors, Products & Completed Operation, with the following limits): General Aggregate $2,000,000 Products – Comp/OPS Aggregate $2,000,000 Personal & Advertising Injury $1,000,000 Each Occurrence $1,000,000 Fire Damage (Any one fire) of $50,000 Medical Expense (Any one person) $5,000 a. Products & Completed Operations shall be maintained for 3 years after final payment, with the total limits required herein. If requested by the Owner, the Contractor shall furnish Certificates of Insurance verifying this coverage for the 3 years after final payment. Only “Occurrence Policies” will be accepted. No claims made policies will be accepted. b. Broad Form Property Damage Coverage shall include Complete Operations. c. This insurance shall include as Additional Insureds for ongoing operations and completed operations the Owner, Owner’s employees, and Owner’s representatives, and should be primary & non-contributing. d. General Aggregate limits on the above shall apply per project. e. Contractual, including specified provision for Contractor’s obligation. 3. Business Automobile Liability (including owned, non-owned and hired vehicles): a. $1,000,000 Bodily Injury & Property Damage Combined Single Limit Each Occurrence. 19 4. Umbrella Excess Liability a. $3,000,000 Over primary insurance. b. $10,000 Self-insured retention 5. Professional Liability coverage for “in-house” or hired design professional negligent acts, errors and omissions liability coverage for Design/Build work. a. $1,000,000 Bodily Injury and Property Damage combined single limit each occurrence. 6. The policies required to be maintained by the Contractor shall be with companies with a current rating of A-or better and financial size of X or better by the A.M. Best Company. Insurers shall be licensed to do business in the state in which the Project is located. Certificates on Insurance acceptable to the Owner shall be filed with the Owner prior to commencement of the Work and thereafter at least thirty (30) days prior to the expiration date of the old policy. Certificate of Insurance shall be on ACORD From 258 accompanied by Additional Insured-Owners Lessees or Contractor’s (Form B) endorsement. 7. Property Insurance - Contractor assumes all risks related to protection against loss or damage of owned or rented equipment and tools brought onto and/or used at the Building by Contractor and, prior to completion of the Work, any building material and equipment which have been incorporated into or which have been delivered to the Building and are awaiting incorporation into the Work. 8. Policies described in (2) shall include the companies set forth below as additionally insured, including their officers, directors, and employees. Please note that the spelling of these parties must be exactly correct or the Work will not be allowed to commence. CRG-Richmond Tenant LLC-Gateway Plaza c/o Colliers International a. Contractor waives any and all rights of subrogation against the parties identified above as additional insureds. b. Contractor shall furnish to the Owner, Certificate(s) of Insurance evidencing the above coverage. Certificate(s) of Insurance must be provided before Contractor commences Work or Contractor will not be allowed to commence. c. Certificate(s) of Insurance relating to policies required under this Agreement shall contain the following words verbatim: “It is agreed that this insurance will not be canceled, not renewed, or the limits of coverage in any way reduced without at least thirty (30) days’ advance written notice or ten (10) days for non-payment of premium sent by certified mail, return receipt requested to Gateway Plaza 800 E Canal Street Richmond VA 23219, c/o Colliers International, Attention: Property Management. 20 In addition, the language set forth in this (8C) shall be added to each policy in the form of an endorsement. Please fax insurance certificate to (804) 771-1663, Attention: Property Management. Original certificates should be mailed to certificate holder: CRG-Richmond Tenant LLC-Gateway Plaza c/o Colliers International 1021 East Cary Street, suite 1825 Richmond VA 23219 Attn: Property Manager 21 ELECTRICAL EQUIPMENT All electrical work must be coordinated through the building management office. Work must be performed by building approved Electrical Contractors. RISER MANAGEMENT, TELECOMMUNICATIONS, AND DATA CABLING In an ongoing effort to improve services and reduce unforeseen risks to all tenants, the building has a Riser Management Program. The purpose of Riser Management Program is to protect tenant’s communication assets in the main telephone room (MPOE) and riser closets. Access to the MPOE and riser closets is limited. Any new voice or data cable that will need to enter the riser closet or pass through one floor to another floor in the riser closet will need to be installed by approved contractor. New telephone or data cabling internal to tenant suites can be installed by approved vendor, but is not required. Should telephone and telecommunications contractors be required to disconnect and remove equipment, valid Certificates of Insurance must be provided to building management in advance. No work in the raceways and corridor trenches is to be undertaken without prior approval from building management. RISER MANAGEMENT PROGRAM The building’s Riser Management , will work with tenants and their service providers to deliver new circuits or extend existing circuits. Below please find an outline of important information and procedures that tenants should be aware of. Definitions Vendor – Contractors who perform work on telephone, communications, or other IT systems or equipment for Tenants (e.g. WBE, Metro Electric/Data, etc.) Service Provider - Established telecommunications company that provides communications circuits (e.g.AT&T, SBC, MCI) Procedures 1. All new voice or data cable that enters the Riser Closet, or passes through one floor to another floor in the Riser Closet, must be installed by an approved vendor/contractor. 2. New telephone or data cabling within your suite can be installed by licensed contractor, but it is not a requirement of Gateway Plaza. 3. Access to these sensitive building areas is restricted. a. Building Electrical/Telephone Riser (Riser closets) b. Minimum Point of Entry (MPOE) 22 4. Vendor and Service Provider access to Riser Closets will only be granted with supervision by Building Management Staff. 5. Vendor access to MPOE will only be granted with supervision by Building Management Staff. 6. Service Provider access into the MPOE will be granted. A completed Electrical/Telephone Room Access Request form must be submitted to the Management Office in advance. When Ordering New Telephone or Data Services When ordering new telephone or data services, i.e. new phone numbers, T1, DS0, DS1, the new service must be ordered in a manner that the circuit(s) will be "tagged and tested in the MPOE" Ordering them this way will assure prompt delivery of your new voice or data circuit to your suite. Approved vendor / contractor is responsible for extending all circuits from the MPOE to your floor once they have been properly "tagged and tested in the MPOE" by your service provider. Generally it is not necessary to notify Building Management in advance of a new order with your service provider. Automatic notification will take place when the service provider’s technician show up to the building to "tag and test the circuit. If at any time you have questions about these procedures or would like assistance with planning your telecommunications, please contact Jeff Compton at 804-420-3240 23