PUBLIC SEMINARS
|
B U S I N E S S O P E R AT I O N S
Governance of Outsourcing
Outsourcing is a very powerful and profitable business
strategy if managed correctly. Master the art of governing
many types of outsource relationships to improve all aspects
of business performance.
M
YO AXIM
COM UR BU IZE
SI
PET
ITIV NESS
ENE
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S E M I N A R D AT E S :
June 18 - 20, 2007
PRESENTED BY
Create an Outsourcing Strategy that Maximizes
Revenue & Global Business Opportunities
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Study the key criteria for establishing a world-class
Outsourcing program
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Learn the steps to structure an overall governance
framework for all outsourcing activities
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Global Opportunity Analysis: Evaluate where your business
is and where it needs to be with it’s Outsourcing model
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What’s working in IT and Business Process Outsourcing
“SEEC and ye shall find.”
Register online or preview other programs:
www.seec.schulich.yorku.ca
Special Program Feature – Governance Simulation:
Participate in a Governance of Outsourcing Simulation
project that you can apply to your organization.
Public Seminars • Executive & Residential Programs • E-Learning Programs • Conferences and Briefings • Certification & Accreditation Programs • In-company & Customized Programs
Governance of Outsourcing
A Strategic Planning Course for Managers
P U B L I C S E M I N A R S | B U S I N E S S O P E R AT I O N S
Next Seminar Date:
June 18 - 20, 2007
Register on back or online at
www.seec.schulich.yorku.ca
LEARNING OBJECTIVES
w Understand the principles of governance, how
the outsourcing relationship will fit within
overall corporate governance.
w Understand outsourcing contracting issues.
w Understand how governance goals should be
About This Seminar
established prior to the outsourcing arrangements with vendors.
w Learn how to identify and understand
utsourcing of business processes, and services is now
O
a standard way of improving performance. Major
corporations around the world rely daily on external
providers to deliver efficient non-core services. It’s not
outsourcing governance issues and conflicts.
w Apply the concepts learned to an in-class
case simulation, and also to your work
environment
whether you should outsource but what, when and how.
Governing the outsourcing relationship is the key element
to capturing the promised value. This seminar will help
executives to understand how to effectively govern and
What You Will Learn
negotiate with key vendors.
The governance concepts from this seminar will
apply equally to Business Process Outsourcing and
to IT Outsourcing. The learning will be relevant to out-
1.
Structure for an overall governance
framework for outsourcing
2.
Fundamentals of content for
outsourcing contracts
3.
Considerations for outsourcing
relationships pre-deal and how to
progress relationships over time
4.
Performance measures for outsourcing
success
5.
Identifying poor outsourcing
performance and poor outsourcing
relationships — and levers to use
6.
Business Processing Outsourcing (BPO)
trends and current issues
7.
IT outsourcing impacts to achieve
increased profitability and efficiency.
sourcing buyers and outsourcing suppliers. And whether
you are off-shoring, near-shoring or keeping it local, the
models and lessons from this seminar will be important for
you and the other side of the outsourcing arrangement to
maximize the business value of each relationship.
WHO SHOULD ATTEND
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Executives who are responsible for Purchasing,
Finance, IT Systems and Supply Chain
Management
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Business leaders considering Business Process
Outsourcing (BPO) or IT Outsourcing (ITO)
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Vendors and suppliers who deliver outsourced
services to organizations
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Third parties who facilitate outsourcing contract
arrangements
Study a Complete Approach to Outsourcing Management
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Program Content
REGISTER TODAY AND ENJOY OUR
Day 1
Outsourcing Overview:
Key Criteria for Success
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Governance of Outsourcing:
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What is Governance?
The Governance Context Model –
Corporate, IT and outsourcing
Governance roles and
responsibilities
The Outsourcing Lifecycle
Pre and post contract
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outsourcing issues
Relationship management and
the impact on governance
Managing Your Operational
3 Delivery
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Measurement / scorecard /
benchmarking strategies
Conflict resolution and vendor
management
Organization structures
Retained organization roles
for post-deal Outsource
management
Scope and history of outsourcing
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in different business areas
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• Manufacturing & Service
• Systems, Finance &
Administration
Current trends and issues
Day 2
Outsourcing success criteria
4 Business Process Outsourcing
Strategies (BPO)
The business case
2 Best Practices
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100% SATISFACTION GUARANTEE
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Scope and functional areas
• Finance, HR, Administration,
Payroll
• Industry specific examples:
Financial, Services
BPO Governance issues
• Buyer challenges with providers
• Provider challenges with buyers
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Day 3
6 Governance of Outsourcing:
Current Implementation Issues
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The role of the Outsourcing
Governance Office
Managing your IT enterprise
Establishing external IT vendor
relationships
Scope and functional areas
• Application outsourcing
• IT Infrastructure and operations
outsourcing
Legal and contracting
Off-shoring and labour arbitrage
Multi-sourcing; in-sourcing
SLAs and OLAs
Special Program Feature:
Participate in a Governance Case
Simulation
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IT Outsourcing Strategies (ITO)
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ITO Governance issues
• Relationship management
• Technology currency
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Apply your learning to a
simulated business case
Participants will walk-through
from the perspective of an
outsourcing provider or an
outsourcing client
RFP preparation and proposal
response
Governance models will be
assessed for appropriate fit to
situation
Instructor Profiles
Ron Babin, MBA CMC
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Ron is a partner at Stevenson
Kellog, working with diverse
organizational leaders in the
areas of global outsourcing
strategy, IT outsourcing and
governance of outsourcing.
Ron brings over 30 years of IT
and management consulting
experience to the classroom.
He specializes in applying leading edge outsourcing standards
to improve the profitability and
3 WAYS TO REGISTER:
Outsourcing Process. He has
advised over 200 corporations,
and participated in the structure
and delivery of over $4B in
outsourced service contracts.
efficiency of business processes
and IT operations.
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Ron has an MBA from the
Schulich School of Business and
is a Certified Management
Consultant.
Dave Burtch, MA
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Dave is a senior IT management
consultant specializing in the area
of IT Outsourcing, assisting
clients complete their
ONLINE
FAX
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Dave has spent the past 12
years as Senior Application
Outsourcing Architect at
Accenture. During this time he
has developed and served as
lead instructor for their
Applications Outsourcing
Architecture management
program.
MAIL
SEE BACK
IN-COMPANY TRAINING: This program can be delivered on site. Please contact
SEEC Personnel at 416.360.8850 or visit www.seec.schulich.yorku.ca for more information.
R E G I S T R AT I O N F O R M
Governance of Outsourcing
Experience The
Schulich Executive
Learning Difference…
3 WAYS TO REGISTER
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o June 18 - 20, 2007
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COURSE LOCATION(S)
Program tuition: $1895.00 + 113.70 (GST) = $2008.70. This includes
instruction, all seminar materials, lunches, refreshments, but not
hotel accommodations. Special Team Savings: Save $150 each
when two or more team members from the same organization
register for this program at the same time.
June Session:
June 18 - 20, 2007 (9:00 am - 4:30 pm each day)
The Schulich Executive Learning Centre
4700 Keele Street, Toronto, ON M3J 1P3
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Please Note: Fees, dates and speakers are subject to change. York’s
liability is limited to reimbursement of paid tuition fees. One free
transfer is permitted, provided written notice is received at least 14
days in advance of the seminar start date. Late transfer requests, less
than 14 days in advance of the start date, will incur a $100 fee.
Additional transfers are $200 each. Cancellations received in writing
at least 14 days in advance of the seminar start date will receive a full
refund. Written cancellations received less than 14 days prior to the
seminar will be subject to a $500 administration fee. Non-attendance
will incur full seminar tuition cost. GST# R119306736.
Call us at (416) 736-5079, or toll free 1-800-667-9380,
or email: execedinfo@schulich.yorku.ca
OPTIONAL ACCOMMODATIONS
June Session: Join us at the Schulich Executive Residence.
Call (416) 650-8300 for more information and reservations, or
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