APARTMENT COMMUNITY MANAGEMENT
EXCEEDING EXPECTATIONS SINCE 1917
Guest Services Property Management Services, LLC
703.849.9300 • guestservices.com • info@guestservices.com
®
How May We Help You?
With our 50 plus years of experience in the management of hospitality and
condominium communities, we are well integrated to now introduce the
management of apartment communities as another area of expertise. Our
experience has taught us the efficient and thorough oversight of multifamily
real estate. We offer flexibility. We listen to you and execute our plan based on
your asset goals, financial expectations and other requirements. We are results
driven and always exceed client expectations.
Our record of sustainable growth for the communities we manage, coupled
with the longevity of many of our client relationshps, stand as a testament to
the strength of our partnerships and the value of the resources we bring to bear.
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What We Can Do For You
At Guest Services Property Management Services, our guiding philosophy has
always been to provide the highest level of management expertise that puts our
clients first and is delivered in an atmosphere of utmost integrity. Although our
reach is national, our focus is always local. Your community is unique, and we
bring our flexibility to bear in our management approach, working together to
create ongoing successes that benefit you and your residents.
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What You Can Expect from Us
All of the communities we manage are different; each has its own unique
character, resident population, and a set of needs that is likewise unique. As a
result, each community benefits from an individualized, flexible management
approach.
As a company, we are large enough to offer a deep reservoir of corporate
resources to our clients, yet small enough that our corporate executives can be
immediately responsive to our communities as needs arise. The following list
outlines the management services we provide:
• Full suite of property
management services
• Dedicated regional staff
• Expert resident services
• On-going maintenance and
capital project oversight
• Experienced vendor
procurement and oversight
• Human Resources
management
• Employee and management
training
• Quality assurance programs
• Real time marketing, leasing
and communications services
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A Record of Successful Stewardship
All of the communities we manage are special! We consider our involvement
with each client to be a great privilege and are proud of our accomplishments
on their behalf and on behalf of our residents. Below is a short story about our
success with a landmark property:
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THE GRANDVIEW AT ANNAPOLIS TOWNE CENTER, MARYLAND
Guest Services assumed management of this commanding 13-story building
with views of the Chesapeake Bay from the upper levels in June 2012. In
addition to 150 luxury units ranging from 840 to 3650 sq. ft., the building
includes 24-hour access-controlled entrances and covered parking, and a
rooftop pool, sundeck and adjacent lounge.
The Guest Services staff comprises three concierge attendants, a building
engineer and an on-site general manager. Although the staff is small, the
undertaking is not: Guest Services has been able to keep association fees
virtually level from year to year, even with the full-time dedicated building staff.
The residents appreciate the responsiveness and professionalism of the staff,
all of whom receive extensive, ongoing training.
A letter from a GrandView resident states,“There is no doubt that our residents
are much happier with Guest Services at the helm…We look forward to many
more years of professional management services under the Guest Services
brand.”
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Nearly a Century of Service
Guest Services has been welcoming guests with our warm hospitality since
1917. Originally founded to provide food and recreation services to federal
workers during World War I, we – together with our subsidiaries – now employ
more than 3,500 team members who serve approximately 25 million guests
annually at more than 250 locations nationwide. Our varied management
portfolio includes hotels and resorts, government and business dining, retail
and recreation facilities, and property management. Although our reach is
national, our focus always is on our local clients and customers.
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GENERAL SERVICES ADMINISTRATION (GSA)
c.1940s
GUEST SERVICES CORPORATE OFFICE VIRGINIA
Your Success is Our Success
As CEO and president/chief operating officer, we guarantee that Guest Services
will be an effective and efficient business partner, dedicated to the success
of your community. Please give us the opportunity to show you how we can
help you meet your goals; our new business and operations teams will meet
with you, review your situation, discuss your needs, and develop a plan that is
specific to your community and targeted to achieve your objectives.
JEFF MARQUIS, PRESIDENT / COO;
GERRY GABRYS, CEO
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What Else We Do
BEAR MOUNTAIN INN NEW YORK
STATE PARKS LODGING AND RECREATION
THE LODGE AT STEHEKIN WASHINGTON
NATIONAL PARKS LODGING AND RECREATION
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TIDAL BASIN PADDLE BOATS WASHINGTON, DC
NATIONAL MALL WASHINGTON, DC
FOOD SERVICE, RECREATION, RETAIL
DOUBLETREE NAPLES FLORIDA
HOTELS / RESORTS
3055 PROSPERITY AVENUE
FAIRFAX,VA 22031
703.849.9300
®
1004 COLLIER CENTER WAY #201
NAPLES, FL 34110
239.593.3339 | 239.513.2048 FAX
GUEST SERVICES PROPERTY MANAGEMENT SERVICES, LLC
GUESTSERVICES.COM • INFO@GUESTSERVICES.COM