Can We Talk?
The Art of Effective Communication
A 2-part Online Series (each session 90 minutes) ~ Part 2
How Do We Listen?
BECOMING AWARE OF LISTENING STYLES
According to Larry Barker and Kittie Wilson in their book “Listen Up,” there are 4 basic “preferred styles
of listening:”
P
-oriented
C
-oriented
A
-oriented
T
-oriented
Which “preference” do you think the following people might exhibit?
Accountant
Sports coach
Short-order cook
Social worker
Which listening style is your “normal” preference?
Points to remember about “listening preferences:”
1)
Listening preferences can
as a result of:
a)
of day
b)
available
c)
d)
877-216-5781
LINDA BRUNO Linda@LindasWorkshops.com
www.LindasWorkshops.com
www.LindasWorkshops.blogspot.com
Rev. 02/13
Online Part 2 of 2 ~ 1.5
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e)
f)
2)
There is no
3)
The key is to become
way to listen.
of listening styles, so
we can adapt our listening style to the
.
List someone you know whose “listening style” is usually:
People-oriented
Action-oriented
Content-oriented
Time-oriented
How should we communicate with:
People-oriented listeners?
Action-oriented listeners?
Content-oriented listeners?
Time-oriented listeners?
The biggest puzzle regarding listening is that most of us agree we don’t do it well, but
do nothing to
!
2
One thing I can do differently as a result of learning about listening styles is:
LEARNING TO LISTEN
20 WAYS TO IMPROVE OUR LISTENING SKILLS
1.
Resist
, stay
.
2.
Develop
3.
Judge
4.
Learn to listen
.
5.
Listen for
.
6.
Determine whether the person is expressing
skills.
, not delivery.
or
7.
Respond to their
8.
Listen “for” emotions, not “to” people.
.
, before responding with facts.
a.
b.
c.
d.
9.
Listen at least
as much as you speak.
10.
Avoid
.
11.
Delay
.
3
12.
Don’t
13.
Keep from
14.
Keep an
15.
Use
16.
Avoid
17.
Notice
18.
19.
.
except to draw out the other person’s thoughts.
.
questions.
thoughts.
clues.
, so that they know you are there.
When responding, use short responses when the speaker is saying something
to them.
what they’ve said.
20.
Remember that 2 monologues do not make a dialogue!
I tend not to listen when...
This is what I will do differently to enhance my listening skills:
…especially with
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