Manatee County Area Transit Transit Development Plan FY 2013/14 – FY 2022/23 EXECUTIVE SUMMARY Prepared For: Manatee County Area Transit 1108 26th Avenue East Bradenton, Florida 34208 Prepared By: Tindale-Oliver & Associates, Inc. 1000 N. Ashley Drive, Suite 400 Tampa, FL 33602 Phone: (813) 224-8862 Executive Summary INTRODUCTION Manatee Connect is the Transit Development Plan (TDP) for Manatee County Area Transit (MCAT), the fixedroute public transportation service provider in Manatee County. Manatee Connect serves as the strategic guide for public transportation for Manatee County over the next 10 years. It identifies public transportation improvement priorities for the county, outlines a strategy for implementing those priorities, and provides direction for accomplishment of the County’s vision for public transportation services. MCAT Vision Statement: MCAT will continue to be the major public transportation provider in Manatee County. MCAT will continue to improve the quality of life for county residents and visitors by providing, in a cost-efficient manner, a readily-accessible, intermodal means of mobility for those who want to use its services, and by providing alternative means of transportation to minimize the impacts of traffic congestion on major roads in the county. STATE OF FLORIDA PUBLIC TRANSIT BLOCK GRANT PROGRAM Manatee Connect is consistent with the State of Florida Public Transit Block Grant Program, a program enacted by the Florida Legislature to provide a stable source of funding for public transit. The Block Grant Program requires public transit service providers to develop, adopt, and annually update a Ten-Year Transit Development Plan (TDP). Under legislation that became effective February 20, 2007, the TDP must undergo a Major Update every five years. Major updates involve more substantial reporting requirements. Each update must be submitted to the appropriate Florida Department of Transportation (FDOT) District Office by September 1st. PLAN DEVELOPMENT Development of Manatee Connect included a number of activities, including a review of planning and policy documents, documentation of study area conditions and demographic characteristics, an evaluation of existing transit services, the creation of a phased implementation and financial plan, and incorporation of public input received through public involvement efforts. MCAT | Transit Development Plan 1 This TDP Major Update distinguishes itself from previous plan update efforts in that a large effort was placed on reaching out to the community and gathering public feedback. That outreach included a number of outreach efforts. The emphasis on public outreach was employed in order to develop a plan that reflected the values of Manatee County residents. At the onset of the project, a separate public involvement plan (PIP) was prepared to identify and conduct the most effective outreach strategies and activities. Outreach activities conducted for the plan can be organized into two general categories, direct involvement activities and information distribution techniques. Direct involvement activities included the following: Review Committee – A review committee consisting of representatives from the Sarasota/Manatee MPO, the Suncoast Workforce Development Board (Suncoast Workforce Alliance), and MCAT Planning staff provided feedback throughout the plan development process. Charrette – A charrette was held in downtown Bradenton to kick off the TDP public involvement process. This charrette used a presentation, a polling exercise, and the nominal group technique to provide participants with a deeper understanding of the transit planning process, educate them on MCAT services and plans, and gather their feedback on desired priorities for MCAT. Charrette Presentation, Fountain Room, April 2, 2013 Transit Open House Workshops – Three open house public workshops were conducted to solicit feedback regarding TDP alternatives and priorities. Transit service alternatives were presented on a map to participants at these workshops, who were then asked to submit their comments via a provided survey form. Workshops took place at the Downtown Bradenton Farmers Market, on the State College of Florida (SCF) campus, and at the Palmetto Youth Center. These locations were strategically selected to be reachable by bus and provide a wide coverage of Manatee County. Workshops took place in the morning, afternoon, and evening and also included both weekday and weekend events. Professional Staff Workshop – A workshop was held with representatives from Manatee County, FDOT, and the Sarasota/Manatee MPO to elicit ideas and priorities for transit service enhancements. The workshop took the form of a facilitated and detailed discussion. Alternatives presented included improvements to existing service and potential service to new areas in Manatee County. MCAT | Transit Development Plan 2 MCAT’s Open House Workshop, Bradenton Farmers Market, May 11, 2013 On-Board Survey – An on-board survey of a sample of MCAT routes was conducted to obtain information related to demographics, travel behavior, and rider satisfaction. The survey took place on MCAT’s fixed-route system on a typical service day for both weekday and weekend service. The survey generated 1,991 valid responses, achieving sufficient coverage for statistically-valid results based on a 95 percent confidence level and 10 percent confidence interval. Key Employer Interviews – Representatives from 10 key employers in Manatee County were interviewed regarding MCAT and its current and future transit service. Interviews were conducted over the phone or in person, in accordance with the interviewee’s preference, and employers were given information on MCAT service as requested. These employers included: o o o o o o o o o o Blake Medical Center Manatee Glens South Bradenton Walmart Publix Tropicana Products, Inc. Beall’s, Inc. SYSCO West Coast Florida, Inc. State College of Florida Manatee Sarasota Bradenton Area Economic Development Council (EDC) University of South Florida Sarasota/Manatee The information distribution techniques used for the TDP Major Update included the following: MCAT | Transit Development Plan 3 Direct Contact with State and Local Agency Representatives – The Suncoast Workforce Alliance (the regional Workforce Development Board), the Sarasota-Manatee MPO, and FDOT were advised of all public meetings and discussions regarding the TDP via email or other such communication. MCAT Website – Community workshop announcements and schedules were posted on the MCAT website and Facebook page, and on the county calendar. Informational Postings and Press Release – Visual representation of plan information, such as map documents, display boards, and other visual formats, were posted for display at public workshops. Prior to each set of meetings, MCAT issued meeting information in the form of a press release, which was then conveyed to the public by the Bradenton Herald and Bay News 9. Flyers containing meeting announcements were also posted on-board buses and at stations, and on the MCAT website and Facebook page. Communication – A database containing email addresses for interested parties was maintained throughout the TDP update process. This database was used to send out notifications of the public workshops and other meetings involving the TDP update. This same material was also posted on-board buses, and at transfer stations for Manatee residents who might not have access to online resources. It is important to note that multiple press releases relating to Manatee Connect public outreach efforts were published in the local news media and were broadcast on local television networks, including Mass Transit, Bradenton Magazine, Bradenton Herald, and Bright House Network’s Bay News 9, among others. Meeting information was also distributed via MCAT’s Facebook page, Manatee County’s and TBARTA’s Twitter accounts. This greatly broadened the reach for TDP information. TEN-YEAR MANATEE CONNECT PRIORITIES MCAT’s 10-year priorities and long-term improvements were determined after an extensive public outreach program. Improvements fall into three major categories: Operations, Planning and Policy, and Capital and Infrastructure. Each category and the prioritized improvements are described below. Operations Operations priorities are those affecting transit service levels. Anything that could affect routing, speed, running time, frequency, or other performance aspects of a passenger transportation system are considered MCAT | Transit Development Plan 4 operational improvements. These improvements usually require additional annually recurring costs associated with their operation. The Manatee Connect operations priorities include the following. Improve Frequency on Existing Routes – MCAT has seen record ridership levels in recent years, indicating an increased demand for transit services in the County. The majority of routes on the current system operate once every 60 minutes. Additionally, continuing to improve ridership levels and attracting new riders to transit were identified during public outreach among non-riders as a key improvement area for MCAT. Transit riders also indicated a strong desire for improving frequency, as reflected in the on-board survey that was conducted for this TDP update. As a result, added frequencies are proposed along several key, high performing routes for the 10-year plan. Feeder routes for these services along with the majority of existing routes would continue to operate with a frequency of 60 minutes. Improvements to frequencies on feeder routes and on the remaining existing routes are a long-term need. Implement Routes to New Areas – As Manatee County continues to grow, there will be additional demand to provide service to the areas that experience increasing residential and employment density. This was identified during the early stages of public outreach as a key development area for MCAT. For the 10-year plan, new routes were identified to serve the key growth areas for the County, including Lakewood Ranch and SR 70 east of 30th Street East. Other new service alternatives that were identified during the public outreach period, such as a circulator for Downtown Bradenton, service along University Parkway, and along Conquistador Parkway, are long-term needs that are not financially feasible within the 10-year plan. Later Service on Existing Routes – Current transit riders identified later service on existing routes as another key improvement area. Service in the core network should be increased to operate between the hours of roughly 5:00 AM and 9:00 PM. This need was emphasized during the employer interviews, particularly with employers that operate using different shifts for their employees. Often, the service ended before the end of the last shift, precluding those employees from using the transit system. Retailers also indicated that service improvements that allowed more riders access to their stores at different times could improve sales. The 10-year plan includes extending service hours from 5:30 AM to 9:00 PM. Improve Sunday Service on Existing Routes – Trolley services along the barrier islands, as well as the Beach Express along SR 64, are currently the only Sunday service offered. Increasing the levels of service offered on Sunday was identified as a high priority improvement area. This option will improve mobility for those who depend on the bus for transportation and allow them more options MCAT | Transit Development Plan 5 for work, shopping, recreation, worship, or travel. Adding Sunday service at 60 minute frequency on high performing routes is included in the 10-year plan. Connectivity to Surrounding Counties – Regional connectivity was also identified as a priority for MCAT. Future express routes would provide a rapid connection during the peak period to neighboring metropolitan areas and counties. Specifically, connections to downtown Sarasota, St. Petersburg, and Tampa / Brandon were identified as needs. These routes, however, were among the least cost effective at current development levels. New routes that serve these connections are included in a long-range vision plan, and so do not occur in the timeframe of the 10-year plan. Planning and Policy Needs associated with developing MCAT services and responding to evolving county land uses and demographics will require periodic adjustments to the Plan and MCAT policies. Some of these adjustments, such as additional planning studies, reviews of fare policies, and improvements to marketing and public outreach, carry cost implications. These priorities are outlined below: Fare Policy Review and Analysis – A review of MCAT’s peers revealed that MCAT’s average fares were approximately seven percent lower than average, and fare revenue was roughly 12 percent lower. It should be noted that this metric is affected by high ridership on the Anna Maria Island Trolley, which is a fare-free service as per interlocal agreements with beach communities, who contribute local funding in lieu of fares. Due to increasing costs and continuing inflation, a periodic review of fare policy will be needed to ensure that MCAT continues to maximize farebox return. Any consideration of increasing fares must be weighed carefully as to ridership impacts, proportionate impacts to disadvantaged populations, and overall revenue implications. Comprehensive Operational Analysis (COA) – A new facility for transit operations, administration, and maintenance is in the process of being designed and constructed. This new location will require adjustments to the structure and operation of existing and future routes. Additionally, given the growth in ridership and in the surrounding community, a wide-scale review of transit operations will be needed. Efficiencies identified by this analysis can ensure minimized deadhead mileage, maximized farebox return, and can provide opportunities for other service improvements. Marketing and Outreach – Ensuring that the public remains aware of the transit services that are offered in Manatee County will be key to maintaining recent ridership gains and increasing the number of residents choosing transit for their mobility needs. Increasing the profile of transit and continuing to demonstrate the value that a transit system offers to the public requires maintaining relationships with employers and neighborhood groups, as well as continued marketing in the MCAT | Transit Development Plan 6 mainstream media. Allocating staff time toward these efforts will continue to be a critical need moving forward. Capital and Infrastructure Capital and Infrastructure priorities include real asset procurement and improvements, such the purchase of buses, construction of facilities, and added technology. These priorities are generally one-time investments that do not by themselves require recurring operating cost, but which may require periodic capital maintenance. Functions such as planning studies, facility design, environmental studies, and stop enhancements are also capital and infrastructure priorities. Construct a New Operations Facility – MCAT currently uses a building located within the Manatee County Public Works compound. Bus maintenance occurs in the Public Works fleet facility, which serves vehicles operated by other County divisions as well. Recently, MCAT was awarded funding to construct the Fleet Transit Facility that can better accommodate existing transit services and that can allow the system to grow to meet the long-term demand for transit in Manatee County. This facility will be located along US 301, in southern Manatee County, close to the Sarasota-Bradenton International Airport. Add Technology Improvements to Buses – Technology has improved dramatically since MCAT’s last major upgrade, and having more modern systems in place can allow the agency to implement programs and track performance more efficiently. The upgrades are needed to bring MCAT in line with peer agencies. Specific technology upgrades include AVL systems that allow MCAT to track and target improvements in on-time performance for the bus fleet. Additionally, APC systems can provide enhanced data as to fluctuations in ridership and the utilization of bus stops throughout the MCAT system. This information can be used to prioritize bus stop improvements towards higher ridership stops, identify stops with little to no regular usage if they exist, and analyze routes by segment to understand the drivers of ridership performance. MCAT is also pursuing other technology improvements that can enhance customer experience and provide better regional connectivity, such as fareboxes capable of accommodating potential future regional fare media, Real-Time bus information, the addition of Wi-Fi on-board buses, automated stop announcements, and IVR capability. Continue Fleet Replacement Plan – Replacing buses that have reached the end of their useful life will allow MCAT to control maintenance costs and maintain the reliability of transit service. Keeping a fleet with a low average age by continuing a program of regular bus replacement will also keep the number of road calls and breakdowns low and customer satisfaction high. MCAT | Transit Development Plan 7 Continue Stop Amenity Improvement and Rebranding Plan – MCAT has begun to replace benches provided by a private advertising company with county-owned passenger benches that serve as a public asset. Concurrently, the agency is refreshing its brand with new shelters and benches. Each passenger amenity includes accessibility improvements and route and schedule information. Bring Stops into Compliance with ADA – Where bus stop areas and road segments do not comply with the latest requirements of the Americans with Disabilities Act (ADA), MCAT is working to bring them into compliance. Beginning with stops along high ridership and line-haul routes, these stops will be improved and new amenities will be added as appropriate. These improvements are funded in part through a grant provided by the American Recovery and Reinvestment Act of 2009 (ARRA). Build New Transit Facilities – MCAT’s long-term plan includes supporting new express services to connect to neighboring metropolitan areas. Additional facilities will be necessary to support these services and to accommodate riders who drive to connect to the service. These could be newly constructed facilities, partnerships with other public or private agencies, or leased spaces from private landowners. A park and ride study is currently being conducted through partnership with the Sarasota/Manatee MPO and SCAT. This study will help all agencies better understand ideal locations for future transit-supportive facilities based on population and trip generation. Additional passenger facilities and transfer facilities may also be required to facilitate route restructuring around the new Fleet Transit Facility. MANATEE CONNECT 10-YEAR PHASED IMPLEMENTATION AND FINANCIAL PLAN Direction for development of Manatee Connect is a reflection of extensive public outreach and consideration of land use, growth projections, and past performance of transit in Manatee County. A 10year phased implementation and financial plan were developed as part of this effort. That implementation program will assist Manatee County in focusing public transportation resources to service improvements that meet the County’s vision for transit. To serve the transit need for Manatee County that was identified during public outreach, a substantial increase in service would be necessary. This level of service is over and above what is possible with today’s funding levels, and as such is not feasible within the ten year horizon of the TDP. Most of these improvements, therefore, have been deferred to later years beyond the 10-year plan. Those improvements that fall within a 25 year timeframe are included in MCAT’s Draft Vision Plan. These projects are not feasible without an additional revenue source. A three phased implementation plan was developed for service improvements that were high priorities and that were also more likely to be feasible within a 10-year period. The projects that were included in this implementation plan are illustrated in Map ES-1. MCAT | Transit Development Plan 8 A financial projection was created for the Plan using the most recent Manatee County budget estimates, as well as a number of other appraisals of the financial status of MCAT over a 10-year planning horizon. As indicated before, many of the needs and alternatives identified during the outreach period were longer term needs that fall beyond the 10-year horizon of the TDP and are therefore not projected in the financial plan. These needs will continue to be important considerations for longer term visioning for MCAT. Without any of the proposed improvements, MCAT maintains current service levels and a balanced budget until 2016, when inflation and increasing costs lead to a shortfall that continues through the remaining years of the plan. When the improvements to MCAT service are included in these financial projections, a shortfall is apparent starting in 2014 that is related to additional service that is proposed for Phase 1, which would extend Route 6 along SR 70, implement service in Lakewood Ranch, and improve frequency and service span on Route 3, driving up capital and operating costs. These improvements are necessary to connect to the new MTI campus and to the Lakewood Ranch area. Full funding for this phase has not been identified at this time. A new route serving the Lakewood Ranch area is included in this plan and will be partially funded through an FDOT discretionary grant. Service span and frequency improvements on routes 3, 6, and 99 are also proposed by 2018. These improvements are not fully funded at this time and MCAT staff is working to identify funding sources to implement those projects. Service improvements that carry relatively lower capital and operational cost as compared to the implementation of new routes can be implemented with a smaller impact to the budget over the long term. These priorities include Sunday service and later service hours, which use the existing bus fleet and stop infrastructure. These improvements are proposed to be implemented in the later years of the 10-year plan. MCAT | Transit Development Plan 9 275 MCAT 2014 - 2023 Transit Development Plan Legend ANNA MARIA PIER PALMETTO STATION Park and Ride Transfer Points DOWNTOWN STATION Frequency, Service Span, and Sunday Improvements 30-minute Frequency BLAKE HOSPITAL Frequency and Service Span Improvements DESOTO STATION 20-minute Frequency Service Span and Sunday Improvements COQUINA BEACH Sunday Improvement SCF New Service SR70 Service Lakewood Ranch Service Study Area AIRPORT DOWNTOWN SARASOTA 0 1 2 4 Miles 75 Map ES-1 TDP 10-Year Plan Priorities MAJOR CONCLUSIONS AND RECOMMENDATIONS Transit service in Manatee County is relied upon for mobility by transit-dependent populations and provides a critical public service at an excellent value. As with all transportation improvements, transit service costs more than the revenue it is able to generate and, therefore, must be subsidized. This subsidy is justified by a balanced transportation system that facilitates commerce and improves the quality of life in Manatee County. Given the subsidized nature of transportation, providing new facilities such as roads and transit routes requires additional public revenue. The 10-year TDP was created to ensure that limited public funds are being allocated in the most efficient way possible that is still reflective of the values of the people of Manatee County. MCAT has improved its operating performance since the last major TDP update by reducing costs for existing levels of service, and capitalizing on increasing ridership for a more productive service. Planned improvements to the service will continue to improve ridership, reliability, and regional coordination. Ridership has been growing and continues to grow, particularly as the local economy improves. To maintain these positive trends, it will be necessary for MCAT to continue to monitor performance measures such as ridership, productivity, and farebox return. Part of this will include reconsideration of the current fare structure, which has not been adjusted to adequately reflect increasing prices for fuel and other maintenance items. Improvements outlined in this 10-year plan include a phased program of premium bus services along key corridors, modifications to existing services to provide connections to new or more frequent premium bus services, and technology improvements that allow for continued network and reliability performance. As Manatee County continues to grow and new areas are developed, adding service will be needed to maintain the expected level of service for the County. Currently, there are several developed areas of Manatee County that lack adequate transit service. The 2014-2023 TDP update includes improvements to existing services and several new services to provide transit to these areas. These improvements may also require further study, as existing conditions may change before funding becomes available for implementation. Adjustments may be necessary to the service type or routing as the pattern and location of transit demand shifts to respond to market forces. Major conclusions and recommendations for this TDP are included below: MCAT | Transit Development Plan 11 MAJOR CONCLUSIONS The Manatee County transit system ridership is growing both in terms of total ridership and passenger productivity (i.e., riders per hour of revenue service). A core network of routes (four of twelve route corridors) comprises approximately 70% of total ridership. This core network is the key to continued ridership and system growth. Lakewood Ranch is already a developed major activity center that is not currently served by Manatee County transit service. In addition, State Road 70 is a major urban corridor that requires cross-county transit service for system connectivity. Elements of the core network have 60-mintue service frequency; these route corridors require additional service frequency to accommodate a growing economy and latent ridership demand. The Manatee County transit system fare structure is lower than many other Florida systems and requires reconsideration. Additional passenger revenues will be supported by the ridership if it accompanies significant transit service improvements. The transit operators of the Manatee County transit system receive very high scores for courtesy and customer service. This reflects well on Manatee County government and serves to contribute to continued ridership growth and development. The Manatee County transit system compares favorably to other Florida systems with respect to passenger productivity (i.e., passenger per revenue hour and mile). The system also compares favorably with respect to the average age, cleanliness, and condition of the fleet. Additional transit service is needed in Manatee County, along with additional/improved passenger amenities, such as passenger benches, shelters, and lighting at bus stops. Bus stop accessibility improvements are currently underway beginning with the major route corridors (US 41, SR 64 and Cortez Avenue). Using bus stop “typical sections,” these improvements will continue until all stops in the service area are fully accessible. Technology improvements are needed for Manatee County to keep pace with other transit systems and the current expectations of the ridership base. This includes an updated and fully functional Automated Vehicle Locator (AVL) system, Real-Time Bus Information, Wi-Fi on buses and at stations, Automatic Passenger Counters, and Integrated Voice Recording (IVR) systems. MCAT | Transit Development Plan 12 The first phase of this process is to define system costs, available funding, and a phased implementation program; this phase is currently underway. The ridership base in Manatee County is aged 25-54, earning $20,000/year or less, uses the concept system five or more days per year, and utilizes multi-ride bus passes for frequent travel. A new Fleet Transit Facility is needed to support service expansion; this project is entering the design phase. This new facility will accommodate an expanded fleet and state-of-the-art operating systems. As the facility becomes operational it will be necessary to restructure existing routes. This restructuring will also require construction or reconsideration of passenger facilities for transfer opportunities and to improve on-time performance (bus bays, a transfer center, or other lay-by facility). RECOMMENDATIONS Enhance the core network of routes with improved service frequency; at minimum, these routes require 30-minute service frequency to complement the frequency already provided along the Gulf Boulevard and US 41 corridors. Using a market-driven service improvement strategy, frequency should be improved to 20-minutes on these routes during the peak period as they exceed system-wide productivity averages. Over time, the core network will also require improved frequency for the supporting network of “feeder routes.” Manatee Connect is consistent with the 25-Year Vision Plan, and will be used to guide system improvements and establish consistency between Manatee Connect, the Sarasota/Manatee MPO’s LRTP, the TBARTA Regional Master Plan, and other planning efforts involving transit in Manatee County. Establish new service in Lakewood Ranch in FY 2015/16, and extend Route 6 from DeSoto Station to Lorraine Road along the State Road 70 corridor as soon as is feasible. These two service improvements will provide needed system connectivity and facilitate travel for transit passengers. New and enhanced service will be implemented in phases and will consider a bus rehabilitation program to save on capital costs, as well as the purchase of new vehicles. The 10-year phased implementation program includes three major phases. MCAT | Transit Development Plan 13 Phase I (2014-2016) Service improvements along SR 70 towards the east, connecting the new campus of Manatee Technical Institute and Lakewood Ranch. Improved frequency and service span expansion on Route 3 New service in Lakewood Ranch Phase II (2018) Improved frequency and service span expansion on Route 6 Improved frequency and services span expansion on Route 99 Phase III (2020-2021) Addition of Sunday service on the highest performing routes Expansion of service later into the evenings Refine the fare structure to increase the average fare and maintain an operating ratio between 20 to 25 percent. Any increased fares will be implemented concurrent with service improvements. To improve efficiency of the fixed route and paratransit system, utilize Transportation Disadvantaged Program funding to purchase monthly unlimited-ride bus passes in bulk and transition passengers to the fixed route system where possible. Develop a set of transit technology improvement specifications with a procurement strategy that will allow the phasing in of technology improvements. Program federal funding is required each year to implement an integrated/open architecture technology enhancement with system improvements that are implementable over time. Continue to improve system accessibility through the use of bus stop design “typical sections.” Combine these accessibility improvements with new passenger bench and shelter pads; rebrand the transit system fleet and amenities to further the sense of place consistent with efforts already underway. Compete the design phase for the new Fleet Transit Facility; utilize the Construction-Manager– At–Risk project delivery method for construction services. A transit station is recommended to facilitate off-street passenger transfers and system connectivity in southern Manatee County. Wide-scale public outreach revealed a desire for both improved and additional transit service that is useful to both transit-dependent populations and to the broader population of the county. MCAT | Transit Development Plan 14 Improvements that can further these goals include additional frequency to attract discretionary riders and open educational, employment, and other opportunities for transit dependent populations. Additional transit service to new areas, expansion of the span of service, additional weekend service, and additional technology and facility improvements that enhance the passenger experience will also help MCAT achieve these goals. To facilitate additional improvements, new funding sources for transit in Manatee County will need to be identified. Without this added funding, MCAT can continue to provide only those levels of service that are provided today. Diligence and maintained optimization efforts can ensure that MCAT continues to provide the highest possible value to the county that is also reflective of the public’s desire for transit. Execution of the phased implementation plan presented in Section 7 will assist the agency in achieving those objectives. An unfunded vision scenario, capable of improving transit to capture a higher share of the transportation demand in Manatee County includes a host of projects that are not financially feasible within the 10-year planning horizon of Manatee Connect. As MCAT continues to work to expand service in a phased and incremental approach, that full vision for MCAT can be achieved and will thereby further enhance the agency’s value to the community. 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