Social TV © Futurescape 2012 How are Facebook and Twitter transforming TV’s business models? In 2012, the television industry is poised on the edge of a social revolution. Facebook’s 483m daily users are more than twice the size of US TV’s biggest-ever audience, the 166.8m viewers of the 2012 Super Bowl. Massive social networks such as Facebook and Twitter are reshaping television audience behaviour, consumption habits and, ultimately, business models. Second screen viewer interaction around television is well established. Shipments of smart TV sets with social apps are rising fast. What are the key issues in Social TV, as Facebook, Twitter and a host of startups confront television worldwide with new opportunities and threats? Social networks: television’s partner-competitors Twitter and Facebook benefit enormously from non-stop television promotion and both aim to partner with TV companies. Yet they are also battling for $196bn in worldwide TV ad spend and they will impact the $236bn international pay-TV market. Just how far do their interests really coincide with the television industry’s? The future is social Broadcasters are developing increasingly sophisticated Social TV integration to drive the viewer tunein, engagement and loyalty that boosts ratings, live viewing and ad revenue. However, they are discovering that Social TV has downsides and challenges, too. Advertisers seek innovative Social TV shows and ads Television advertising is transforming. Major brands are seeking Social TV shows and engaging ad formats that provide innovative advertising opportunities. Who can deliver the goods for them? Will pay-TV viewers share shows and raise operators’ ARPU? Pay-TV operators envisage a Social TV future where subscribers recommend content to each other, boosting ARPU. Yet they face serious challenges from rival companies and strategies. New formats for viewer engagement and transactions Producers are restructuring themselves for Social TV and developing new formats that weave viewer participation and paid transactions into a show’s fabric. As with any experimentation, success is bound to be mixed with failure. Follow the money into Social TV startups Major media and tech companies including BSkyB, Hearst, Time Warner and Google are pumping tens of millions of dollars into Social TV startups. What are they getting for their money and what does this investment surge mean for the future of television? Social TV 3rd edition provides 180 pages of analysis, including 27 tables and figures. An appendix has 80 Social TV colour screenshots. See Social TV sample pages and the full table of contents below. Social TV © Futurescape 2012 Social TV: Sample Page The implications extend to broadcasters and content owners, too. If EPG discovery and recommendation are powered by Facebook or Twitter, how can they best position their TV shows and content to ensure that these are recommended between users of those social networks? Will social media engagement move to take a more central position in content marketing and promotion? If so, what are the implications for content marketing strategy? 13.12. Pay-TV operators “must learn” to share control with social networks Speaking at IBC in 2011, Claire Tavernier, SEVP Worldwide Drama and Digital Division FMX, FremantleMedia observed that TV and social media are coming together in a “weird relationship.” One key implication is that “many operators are not yet sure how to harness this opportunity and have yet to accept that they must be willing to give up some of the control over their customers they have long taken for granted. They must learn to share control with the social network. They need to accept that they won’t have as much control over content as before." The payback for giving up control would be gaining new insights and feedback that they can use to make content more appealing and to improve social interaction itself. 13.13. Next-generation socially integrated middleware Middleware providers have moved rapidly to integrate Facebook and Twitter into their EPGs and other software. Cisco’s Videoscape home entertainment platform for service providers can present recommendations from a viewer’s Facebook Likes and scan their Twitter feed to discover what content the people that they follow are talking about. Google’s Motorola Mobility has given demonstrations of a system that lets a pay-TV subscriber earn “coins” (loyalty points) by recommending TV shows to their social circle via Facebook and other social networks. (For specific details on these and other initiatives, see the section Middleware Providers Offering Social Media Integration.) It is now up to the platform operators how fast they roll out social features to subscribers. 13.14. TV apps arms race: CE manufacturers vs platform operators One possible scenario is that TV app services generally (video, music and social networking) will become a differentiator: • Between rival CE manufacturers • Between CE devices and platform operator services While CE manufacturers ideally aim for exclusive content deals, these are unlikely to materialise as content owners look for broad distribution. Without content exclusivity in video and music, all sides may consider how best to leverage social networking. This can include extending apps to incorporate more Facebook features and functions, including access to video. There will be a push by individual CE manufacturers and platform operators to source innovative concepts for social networking apps from independent developers. Samsung runs developer contests around the world to this end. The outcome of this race to provide more sophisticated social networking functionality to televisions will benefit Facebook and Twitter. Their presence will extend to more numbers and types of CE devices and platforms. At the same time, that presence will become increasingly useful to the consumers at home in terms of enhanced or novel functionality. Social TV © Futurescape 2012 Social TV: Sample Page 18.7. Middleware providers offering social media integration For middleware providers, social media integration is now essential, as their platform operator customers appreciate the potential for social recommendation of content to drive ARPU. Such integration typically means incorporating Facebook and Twitter. 18.7.12. Red Bee Media • January 2012, the company announced two TV listings publishers as customers for its RedDiscover content discovery system, Time Out and Veronica Publishing. • Time Out appointed RBM to create and launch the UK’s first online Social TV guide. It was developed to harness viewers’ social media use, creating an improved TV experience. The guide seamlessly integrates traditional TV listings with Facebook and Twitter, allowing users to engage with their friends in real time. Users can login, Like shows, see what their friends Like, and share, recommend and favourite content. They can also see what programmes are trending on Twitter, what is being said about them and interact with Twitters users. • Dutch TV listings magazine Veronica has a similar service, aimed at second screen usage. Parent company Veronica Publishing is owned by Dutch media company SBS Broadcasting. • February 2012, RBM launched a second screen app for broadcaster FX UK to provide viewers with social engagement for the new season of The Walking Dead. Users could predict the number of zombie kills in each episode and share their results via Facebook or Twitter. The app was synced to the broadcast via digital audio watermarking technology from Civolution. • RBM owns TV Genius (see below). 18.7.13. Rovi (Macrovision) • January 2012, announced its TotalGuide G2 programming search and discovery solution for connected TV platforms. The product, due to launch in Q2 2012, includes personalized search and recommendations, “social media commentary to enhance entertainment discovery and enjoyment” and access to high-quality original Web programming. • Its Social Discovery element enables access to features such as Twitter mentions and trending information, as well as Facebook Likes and recommendations. • TotalGuide will be integrated into selected Toshiba connected TV sets, branded as Toshiba MediaGuide, available in the USA Q2 2102 and later the same year in Europe. • Also January 2012, Rovi partnered with Twitter to give Rovi customers access to Twitter verified (ie official) accounts of celebrities. This enables a customer to add Tweets directly from celebrities to their service and be confident that they are genuine. • Rovi is working with Samsung on interactive TV advertising for connected TV: this includes Request For Information (RFI) features such as click-to-call, e-mail, and QR codes within advertisements, together with social networking options. 18.7.14. TiVo • September 2011, the company announced that it would update its iPhone and iPad apps to include additional integration with Facebook to increase Social TV functionality. • TiVo users will be able to discover programmes their Facebook friends endorse with the Like feature, or view what shows their friends are currently enjoying with the Watch feature and immediately schedule a recording or watch live based on those recommendations. • The TiVo iPad and iPhone apps are linked to the TiVo DVR, so TiVo users can feature the programme they are watching to their friends and subscribers on Facebook. Social TV © Futurescape 2012 Social TV: Sample Screenshot Page Verizon FiOS Twitter app – send Tweet Social TV © Futurescape 2012 Social TV: Complete Table of Contents 1. EXECUTIVE SUMMARY: SOCIAL TV, OPPORTUNITIES AND THREATS 1.1. The rise of Social TV 1.2. Social networks enable viewers to socialise digitally around television 1.3. Rising viewer interactivity via second screens 1.4. Making TV sets social: CE manufacturers and tech giants Google, Yahoo, Microsoft 1.5. The television industry confronts a new, social reality 1.6. Social TV promises significant commercial benefits 1.7. Yet Facebook and Twitter are both major potential partners and competitors 1.8. The impact on Facebook and Twitter 1.9. Television supports their growth 1.10. Social TV revenue opportunities: advertising, distribution, transactional, data 1.11. Facebook vs Twitter in the TV market and in Social TV 1.12. Google as a competitor 1.13. Social TV startups as competitors 1.14. TV company strategies for positioning against Facebook and Twitter 1.15. The impact on broadcasting and advertising 1.16. Boosting ad revenue from increased ratings and more live viewing 1.17. Building viewer engagement with TV programming and advertising 1.18. Social marketing of TV shows to acquire audiences 1.19. Social TV supports, but competes with TV advertising 1.20. Facebook and Twitter battle for $196bn global TV ad spend 1.21. The impact on television production and distribution 1.22. Creating new formats with social interactivity to engage viewers 1.23. Pay-TV operators: growing ARPU with social recommendation of content 1.24. Facebook and Twitter will impact the $236bn global pay-TV market 1.25. Pay-TV operators are partnering with Social TV startups for recommendation 1.26. Middleware companies: Integrating Facebook and Twitter 1.27. Facebook as a rival VOD video aggregator and distributor 1.28. Social TV – a global phenomenon 1.29. Viewers internationally take part in Social TV 1.30. Worldwide TV industry innovation FACEBOOK, TWITTER AND THE SOCIAL TV LANDSCAPE 2. FACEBOOK VS TWITTER - MAJOR FORCES AND COMPETITORS IN TELEVISION 2.1. Social networks have user numbers equal to top TV audiences 2.2. Global reach: Facebook has 845m monthly active users, approaching 1bn 2.3. Facebook is the dominant social network in the majority of countries 2.4. Twitter has 100m monthly active users 2.5. Facebook’s US users compared with TV audience size Social TV © Futurescape 2012 2.6. Twitter’s US users compared with TV audience size 2.7. How do social networks disrupt and innovate in television? 2.8. Figure: How Facebook and Twitter impact the entire TV value chain 2.9. Facebook and Twitter are battling over the future of television 2.10. Providing conversation about and social interaction with television 2.11. Supplying social data to the TV industry 2.12. Social networks can influence the decision-making stage of TV viewing 2.13. Transforming EPGs into social EPGs 2.14. Facebook and Twitter on TV sets, EPGs and second screens 2.15. The social networks are competing for $196bn global TV ad spend 2.16. Facebook and Twitter compete in second screen and connected TV advertising 2.17. Competing via functionality and developer communities 2.18. Television-related transactions 2.19. Twitter and Facebook are increasingly competing with Social TV startups 2.20. International opportunities 3. FACEBOOK 3.1. Social TV SWOT analysis 3.2. The strategy for television: Partnership or disruption? 3.3. Its partnership pitch to the television industry 3.4. TV industry partners 3.5. Is disruption still on the agenda? 3.6. Challenging TV advertising 3.7. Supporting TV advertising 3.8. A key player in new forms of TV and mobile advertising 3.9. TV revenue opportunities via Facebook Credits 3.10. Facebook’s roles in global pay-TV 3.11. A potential long-term rival to pay-TV operator VOD? 3.12. Facilitating innovative Social TV formats 3.13. Opportunities for TV-related data revenue? 3.14. Challenges and competitors in the TV market 4. TWITTER 4.1. Social TV SWOT analysis 4.2. The strategy for television 4.3. Investing in technology for television 4.4. Sponsored products created from tweets 4.5. Promoted Tweets – bound for connected TVs? 4.6. Challenges and competitors in the TV market 5. STRATEGIES FOR POSITIONING AGAINST FACEBOOK AND TWITTER 5.1. The TV industry and Social TV startups Social TV © Futurescape 2012 5.2. Shazam 5.3. Discovery Communications 5.4. Pepsi THE HARDWARE REVOLUTION: SECOND SCREENS AND CONNECTED TVs 6. SECOND SCREENS 6.1. Widespread usage of second screens while viewing TV 6.2. US second screen usage 6.3. UK second screen usage 6.4. UK under-25s use social networks while viewing 6.5. US tablet ownership increases connected TV use 6.6. European tablet usage mainly at home 6.7. Tablet and mobile usage overlaps with TV prime time 6.8. Tablet owners social networking, playing games while viewing TV 6.9. Tablets are mini connected and Social TVs 6.10. Second screen Social TV opportunities and challenges 6.11. Syncing apps with TV content and automatic content recognition (ACR) 7. CONNECTED TVS 7.1. Four reasons why consumers want connected TVs 7.2. Research has predicted some consumers will want the Internet on their TVs 7.3. Verizon FiOS and Panasonic: Consumers want and use social interactivity via TV 7.4. Further research on socialising and television 7.5. CE manufacturers and platform operators: New business opportunities and challenges 7.6. Facebook and Twitter in connected TVs herald a new era of Social TV 7.7. Providing Internet content on TVs: Apps or complete Web sites? 7.8. Viewer behaviour with connected TV systems 7.9. How sharing is a key motivation for using the Internet together with TV 7.10. From two-screen viewing to connected TV: Integrate communication into the TV set 7.11. Actual uses: Consumers’ Facebook social interaction on Verizon FiOS 7.12. Potential uses: Keeping in touch or meeting new people? 7.13. Possible barriers to use: Privacy and multiple viewers 7.14. Challenges in implementing social interactivity with the TV set 7.15. How do consumers use the Yahoo Connected TV platform? 7.16. Should platforms offer pre-written Facebook and Twitter updates or let users write them? SOCIAL TV STRATEGIES, CHALLENGES, MONETISATION AND SUCCESS 8. MEASURING SUCCESS: SOCIAL TV ANALYTICS 8.1. Companies analysing Social TV data 8.1.1. Bluefin Labs 8.1.2. Nielsen and NM Incite 8.1.3. General Sentiment and The Q Scores Company Social TV © Futurescape 2012 8.1.4. Networked Insights – SocialSenseTV 8.1.5. Optimedia – Content Power Ratings 8.1.6. Social Guide 8.1.7. Trendrr 8.2. Does social media buzz correlate to ratings? Contradictory research 9. BROADCASTERS: BOOSTING TV RATINGS AND LIVE VIEWING 9.1. Why broadcasters need Social TV 9.2. Broadcaster support for Social TV 9.3. Broadcasters partnering with Facebook 9.4. Broadcasters engaging with audiences via social networks – a Faustian pact? 9.5. Why are broadcasters sharing their audiences with social networks? 9.6. Facebook – a dominant identity provider 9.7. Internet users prefer to access sites with their Facebook identities 9.8. Do Facebook and Twitter on connected TVs lock in TV show promotion and interaction? 9.9. A social EPG requires broadcasters to be socially visible 9.10. Do broadcasters creating branded apps need to partner with Facebook and Twitter? 9.11. Broadcasters face apps competition over their own shows 9.12. Do commercial broadcasters face losing ad spend via second screens? 9.13. USA Network: Facebook game correlates with higher ratings 9.14. Starz: Facebook game recommissioned 9.15. Integrating Twitter with live event TV shows to drive viewing 9.16. TV drama can engage viewers with fictional characters 9.17. Engagement via playing along with TV game show 9.18. Engagement measured by click-through rates from second screens 9.19. Broadcasters can add value to their tweets via curation 10. BROADCASTERS: SOCIAL MARKETING OF TV SHOWS AND CHANNELS 10.1. MTV UK: Acquiring and identifying fans via social networks 10.2. Viewer engagement: MTV transforms viewers into fans 10.3. BET: Building an audience and engagement to relaunch a TV show 10.4. HBO UK: Promoting shows with personalised recommendations via Facebook 10.5. TVNZ: Using Facebook to build audience and engagement for a TV channel launch 10.6. Al Jazeera: Using Promoted Tweets for TV channel distribution 11. ADVERTISERS: ENGAGEMENT WITH ADVERTISING 11.1. Advertisers and agencies confront a social context for TV commercials 11.2. Social TV presents fresh advertising opportunities 11.3. A new, digital role for TV commercials 11.4. Co-ordinating TV commercials and Facebook ads 11.5. Enhancing Super Bowl ads: Coke and Facebook vs Pepsi and GetGlue 11.6. Synchronising Social TV activity with TV commercials 11.7. In-app advertising synced with TV commercials Social TV © Futurescape 2012 11.8. In-app advertising instead of TV commercials? 11.9. Social TV data can assist planning and buying 11.10. Using Facebook Likes to influence TV commercials' creative 11.11. Advertising opportunities offered by Social TV startups 11.12. The opportunities for targeted advertising on connected TVs via Facebook and Twitter 11.13. Social networks and advertising via connected TVs 11.14. Will Facebook video ads on connected TVs bypass broadcasters? 11.15. Brands and Social TV advertising initiatives 12. PRODUCERS AND CONTENT OWNERS: NEW FORMATS AND DISTRIBUTION 12.1. Restructuring for Social TV production 12.2. Twitter and Facebook offer real-time feedback direct from the TV viewing context 12.3. Incorporating Social TV into different TV genres 12.4. TV3 Sweden: Using data in the production process 12.5. Drama and Social TV: Current TV, Syfy, Warner Bros 12.6. Integrating TV game shows with social networks 12.7. Facebook for distribution 13. PAY-TV OPERATORS: SOCIAL RECOMMENDATION AND CONTENT DISCOVERY 13.1. Platform operators, middleware providers and Social TV 13.2. The threat of disintermediation by connected TVs 13.3. Platform operators respond with better-integrated Social TV apps 13.4. How social activity via TV benefits the platform operator business model 13.5. Social sharing and freemium distribution boost revenues – the Spotify Facebook model 13.6. Massive content choice on pay-TV platforms requires a new kind of EPG 13.7. Social discovery and recommendation: The key to finding content 13.8. Viewers around the world recommend and discover TV shows via social networks 13.9. Facebook and Twitter will impact the $236bn global pay-TV market 13.10. Facebook and Twitter data can power social EPGs 13.11. Should platform operators rely on Facebook and Twitter data? 13.12. Pay-TV operators “must learn” to share control with social networks 13.13. Next-generation socially integrated middleware 13.14. TV apps arms race: CE manufacturers vs platform operators 13.15. Social networks and legitimate P2P content distribution for platform operators 14. CE DEVICE MANUFACTURERS: SOCIAL FEATURES FOR CONNECTED TVS 14.1. TV manufacturers and Social TV 14.2. A long-term advantage for connected TVs? 14.3. CE manufacturers offering Social TV on multiple devices 14.4. Using social media as a sales point in marketing TV sets 14.5. Incorporating social apps into connected TV sets 14.6. A real-time interactive social context for all video viewing – TV and on-demand Social TV © Futurescape 2012 14.7. Viral marketing for connected TV from the TV set 14.8. Boosting VOD sales through content recommendation: Sony vs Samsung 14.9. Incorporating additional social functionality 14.10. Accessing social network data for content recommendations 14.11. YouTube Leanback and Facebook integration 14.12. Integrating Social TV apps with TV programming 14.13. Should manufacturers standardize an apps platform to encourage innovation? 14.14. Independent set-top boxes 15. TRANSACTIONAL REVENUE AND TELEVISION COMMERCE 15.1. Paid and sponsored voting via Facebook 15.2. Motorola Mobility offers a social, virtual currency for pay-TV operators 15.3. Revenue opportunities via connected TV apps 15.4. Too early to monetise Social TV apps? 15.5. Facebook gaming revenue 15.6. Social TV enables merchandise sales 15.7. TVGuide.com: Increased Web site ad revenue from Social TV integration 15.8. Discovery Communications: Driving traffic to Web sites for online advertising 15.9. Facebook drives traffic to broadcaster and content owner Web sites 15.10. Weather.com: Twitter Web site integration boosts time spent on site 16. SOCIAL TV STARTUPS 16.1. Overview 16.2. Competing models for viewer engagement 16.3. Content identification: Miso’s data solution vs automatic content recognition 16.4. Maintaining good relationships with the TV industry 16.5. Support from the TV industry 16.6. Investment from major media and tech companies 16.7. Challenges for startups 17. DOWNSIDES AND CHALLENGES FOR SOCIAL TV 17.1. Are there limits to social discovery for video content? 17.2. Might people recommend Web video rather than TV shows? 17.3. How much can the TV industry rely on social networks? 17.4. Caution needed over users’ reactions 17.5. Are heavy social media users poor sales prospects? 17.6. Budgeting to reward Facebook users 17.7. Privacy: Not all Facebook users are willing to share their interests 17.8. Too many Social TV apps? Social TV © Futurescape 2012 SOCIAL TV – MARKET DATA AND RESOURCES 18. KEY PLAYERS AND PARTNERSHIPS IN SOCIAL TV 18.1. How Google TV, Yahoo and Microsoft compete in the connected TV market 18.2. Google TV 18.3. Yahoo Connected TV 18.4. Microsoft embedded software for IPTV 18.5. How Facebook and Twitter apps reach TV via Google, Yahoo and Microsoft middleware 18.6. CE manufacturers offering Facebook and Twitter apps 18.6.1. Apple 18.6.2. Haier 18.6.3. Hisense 18.6.4. Lenovo 18.6.5. LG Electronics 18.6.6. Mitsubishi 18.6.7. Panasonic 18.6.8. Philips 18.6.9. Philips, Sharp, Loewe and LG: A common connected TV platform 18.6.10. Samsung 18.6.11. Sanyo 18.6.12. Sharp 18.6.13. Sony 18.6.14. Toshiba 18.6.15. Vestel 18.6.16. Vizio 18.7. Middleware providers offering social media integration 18.7.1. Accedo 18.7.2. Alticast 18.7.3. Cisco 18.7.4. Irdeto 18.7.5. KIT digital 18.7.6. Motorola Mobility: SocialTV Companion Service 18.7.7. Nagra (Kudelski Group) 18.7.8. NDS 18.7.9. NetGem 18.7.10. Opera 18.7.11. Pace 18.7.12. Red Bee Media 18.7.13. Rovi (Macrovision) 18.7.14. TiVo 18.7.15. TV Genius 18.7.16. Visiware 18.8. US platform operators implementing Social TV 18.9. UK platform operators implementing Social TV 18.10. International platform operators implementing Social TV 18.11. Internet TV set-top boxes integrating Facebook and Twitter 18.12. Game consoles integrating Facebook and Twitter 19. THE CONNECTED TV MARKET: DATA AND PREDICTIONS 19.1. 30% of US households already have a TV connected to the Internet 19.2. Varying estimates for what proportion of Internet-ready devices are actually connected 19.3. Connected TV and CE device sales, shipments, penetration – analysts’ forecasts Social TV © Futurescape 2012 20. SOCIAL TV STARTUPS AND PROVIDERS: COMPANY PROFILES 20.1. Arktan 20.2. BeeTV 20.3. Beyond TV 20.4. Bibop 20.5. Bluefin Labs 20.6. Buddy TV 20.7. ClipSync 20.8. Connected Sports Ventures 20.9. ConnecTV 20.10. Dijit 20.11. Ex Machina 20.12. Fanhattan 20.13. Fanvibe 20.14. Fanwave 20.15. Fav.tv 20.16. Flingo 20.17. GetGlue 20.18. Gracenote 20.19. HotPotato 20.20. IntoNow 20.21. i.TV 20.22. Kaibi 20.23. Kandian 20.24. KickFour 20.25. Leanin 20.26. Live Talkback 20.27. Loyalize 20.28. Matcha 20.29. Miso 20.30. Mobovivo 20.31. Networked Insights / SocialSenseTV 20.32. Numote 20.33. Philo 20.34. Screach 20.35. ScreenTribe 20.36. SecondScreen Networks 20.37. Shazam 20.38. SocialGuide 20.39. SnappyTV Social TV © Futurescape 2012 20.40. SocialSamba 20.41. Starling 20.42. theChanner 20.43. Trendrr / Wiredset 20.44. TunedIn 20.45. tvChatter 20.46. TVDinner 20.47. TvTak 20.48. TVmoment 20.49. TV Tune-In 20.50. tweetTV 20.51. Tweek.tv 20.52. TweetYourTV 20.53. Twelevision 20.54. Umami 20.55. VideoLive 20.56. Viggle / Function(x) 20.57. Vloop 20.58. Vualla 20.59. WatchParty 20.60. WeiShiTong 20.61. yap.TV 20.62. Yidio 20.63. Yuwan 20.64. Zapitano 20.65. zeebox 21. SOCIAL TV SERVICES FROM TV AND MEDIA COMPANIES 21.1. Bravo: Bravo Now 21.2. CBS: Clicker 21.3. CBS Interactive: TV.com Relay 21.4. Comcast: Tunerfish 21.5. Entertainment Weekly: Viewer social viewing platform 21.6. LG: Tweet TV Android phone 21.7. Lions Gate: TV Guide Social Power Rankings 21.8. Orange (France Telecom): TV Check 21.9. Tribune Media Services: TVfriend 22. SOCIAL TV NETWORKS 22.1. MyTV 22.2. Purity.TV Social TV © Futurescape 2012 22.3. VidBlogger Nation 22.4. Youtoo 23. SCREENSHOTS Screenshot 1: Yahoo Connected TV – widgets in dock at bottom of TV screen Screenshot 2: Yahoo Connected TV – interface for viewer to access Flickr functions Screenshot 3: Yahoo Connected TV – thumbnails from set of Flickr photos Screenshot 4: Yahoo Connected TV – full screen view of Flickr photos in slideshow display Screenshot 5: Yahoo Connected TV – Facebook in widgets dock Screenshot 6: Vudu movies app – viewers can share movie ratings via Facebook and Twitter Screenshot 7: Vudu movies app – posting a movie rating to viewer’s Facebook profile Screenshot 8: Vudu apps store – interface Screenshot 9: Vudu Facebook app – Facebook status update, below video Screenshot 10: Mitsubishi implementation of Vudu apps store Screenshot 11: LG set with Skype app and contacts list Screenshot 12: Panasonic Viera Cast apps store Screenshot 13: Cello LCD TV Twitter app by Oregan Networks Screenshot 14: Vizio TV with Facebook app Screenshot 15: Vizio TV with Twitter app and app selection interface Screenshot 16: Vizio TV Bluetooth remote control with slide-out QWERTY keyboard Screenshot 17: ABC user registration via Facebook – ABC still requires more details from users Screenshot 18: Social distribution for Dr Who, Facebook fan shares BBC America YouTube trailer Screenshot 19: CNN Facebook social plugin, showing users their friends are sharing CNN stories Screenshot 20: Desperate Housewives Facebook page cross-promotes Jamie’s Food Revolution Screenshot 21: Desperate Housewives Facebook page - store tab Screenshot 22: Co-buying movie tickets on Facebook, a model for connected TV VOD co-buying? Screenshot 23: ITV invites users to rate and recommend shows for Facebook friends to discover Screenshot 24: From the ITV site, sharing a rating to Facebook friends Screenshot 25: ITV News integrates Facebook Live Stream for viewer chat in Leaders’ Debate Screenshot 26: Sky News integrates Facebook Live Stream for viewer chat in Leaders’ Debate Screenshot 27: Lost – Facebook event invitation to set up viewing parties Screenshot 28: MTV visualization of tweets during Video Music Awards – see timeline at bottom Screenshot 29: NBC site – login with Facebook (top right), become Jay Leno Facebook fan (left) Screenshot 30: 30 Rock Facebook page – newsfeed tells fans about NBC.com catchup viewing Screenshot 31: Adidas World Cup high definition video ad on Facebook, with Like buttons Screenshot 32: Adidas World Cup Facebook page, prediction contest Screenshot 33: Adidas World Cup Facebook page Wall, with more videos and graphic novel Screenshot 34: Twitter’s Promoted Tweet adverts for Starbucks and Toy Story 3 in search results Screenshot 35: NDS Oona concept interface, TV shows now and next, with Facebook friends Screenshot 36: NDS Oona concept interface, choosing YouTube, Facebook and IMDB apps Screenshot 37: NDS Oona concept interface, widget shop with free and premium widgets Screenshot 38: Verizon FiOS TV Widget Bazaar Screenshot 39: Verizon Facebook widget – navigation Screenshot 40: Verizon Facebook widget – starting status update Screenshot 41: Verizon Facebook widget – status update text entry Screenshot 42: Verizon Facebook widget – finished status update Screenshot 43: Verizon Twitter widget – navigation Screenshot 44: Verizon Twitter widget – logging in Screenshot 45: Verizon Twitter widget – send Tweet Screenshot 46: Verizon Twitter widget – choose to Tweet on current TV show or new topic Screenshot 47: Verizon Twitter widget – writing Tweet Screenshot 48: PS3 BUZZ Quiz World – publishing story to Facebook Screenshot 49: PS3 BUZZ Quiz World – story in Facebook user’s Wall Screenshot 50: Xbox Facebook – home Screenshot 51: Xbox Facebook – profile Screenshot 52: Xbox Facebook – photos Screenshot 53: Xbox Twitter – home Screenshot 54: Xbox Twitter – user profile Screenshot 55: Xbox Twitter – reply, retweet options Screenshot 56: Xbox Twitter – trending topics Social TV © Futurescape 2012 Screenshot 57: Xbox site – promoting Facebook and Twitter services Screenshot 58: Samsung connected TV set: Facebook and Twitter integration, top right Screenshot 59: Samsung connected TV Smart Hub app store, Twitter and Facebook apps Screenshot 60: Sony Google TV: Twitter app Screenshot 61: Google TV interface: search results for Boardwalk Empire Screenshot 62: BBC broadcasts Twitter hashtag for comedy show Have I Got News For You Screenshot 63: BBC iPlayer: note recommendation function on left Screenshot 64: BBC iPlayer: recommendations integrated with Facebook and Twitter Screenshot 65: GetGlue on iPad Screenshot 66: LG Tweet TV: prototype digital TV mobile that overlays tweets on TV picture Screenshot 67: Loyalize: featured TV shows on iPad Screenshot 68: Loyalize: Mood-O-Meter on iPad – note Twitter integration, right Screenshot 69: Miso on Android mobile: home screen Screenshot 70: Miso on Android mobile: user’s activity screen Screenshot 71: Miso mobile: check in icon and what your friends are watching Screenshot 72: Miso on iPad: Family Guy check in Screenshot 73: Miso Web site: user’s recent activity Screenshot 74: Motorola Xoom tablet, social TV service: Facebook and Twitter invite integration Screenshot 75: Starling on smart phone: welcome screen Screenshot 76: Starling on smart phone: comments on Caprica TV show Screenshot 77: Starling on smart phone: TV shows screen Screenshot 78: TvTak: taking photo of TV screen to identify commercial Screenshot 79: TvTak: comment on TV commercial, with Facebook and Twitter integration Screenshot 80: TvTak: commercial on YouTube and invitation to enter contest TABLES Table 1: Facebook and Twitter users as percentage of the total US TV audience, 2012 Table 2: Facebook’s penetration in major TV markets, December 2011 Table 3: Facebook’s penetration in major TV markets, June 2011 Table 4: Types of video content viewed on Facebook by UK consumers Table 5: Frequency of simultaneous usage while watching television Table 6: What are tablet and smartphone users doing while watching television? Table 7: Platforms that British 18-24s use for sharing TV-related messages Table 8: The five main principles of shared TV viewing Table 9: Three benefits to viewers from participating with Facebook Table 10: Four types of Facebook user Table 11: Social login and social sharing as percentage of online social media users Table 12: Social login and social sharing as percentage of social media users on media sites Table 13: What consumers expect after they Like a company on Facebook Table 14: Reasons consumers give for not Liking companies on Facebook Table 15: Connectivity solutions for US TV households with Internet-connected TV Table 16: Connected TV sales, shipment, penetration forecasts: USA and Europe Table 17: Global connected TV sales, shipment and penetration forecasts Table 18: Connected CE device sales, shipment and penetration forecasts FIGURES Figure 1: Facebook and Twitter in the TV value chain Figure 2: Activity of people who use a second screen while viewing television Figure 3: Tablets and mobiles are most used online in the evening Figure 4: Internet users prefer to login with their Facebook digital identity Figure 5: Pepsi Pulse – users tweeting about X Factor judge Nicole Scherzinger Figure 6: Sony UK Google ad for Internet TV sets Figure 7: Sony online marketing for Internet TV sets Figure 8: Sony Web sales page with Social TV as selling point Figure 9: Facebook and Twitter apps reach TV via Google, Yahoo and Microsoft middleware Social TV © Futurescape 2012 Our Customers About Futurescape Futurescape is a digital media innovation research company. Its mission is to provide independent, comprehensive and critical analysis to forwardthinking executives, entrepreneurs and investors. Buyers are industry leaders at: • International advertising and media agencies • TV broadcasters and producers • Cable, satellite and mobile operators • Media owners and publishers • Industry analysts and government agencies Global companies purchasing reports include AT&T, BBC, BSkyB, CBS, Digitas, Disney, Eutelsat, Fox, HBO, Irdeto, ITV, MediaCom, MTV, Ogilvy, Orange, Publicis, Samsung, UBS, Virgin Media, Warner Bros. Worldwide customer base: Austria, Australia, Canada, China, France, Germany, Hungary, Ireland, Israel, Italy, Korea, Netherlands, Norway, Poland, Singapore, Spain, Sweden, UK, USA. Futurescape's research is regularly quoted in international media and marketing publications: MediaPost, Variety, Media Guardian, Broadcast, Televisual, TV Week, Campaign and the World Advertising Research Center. Social TV © Futurescape 2012 Global Media Coverage of Social TV Social TV © Futurescape 2012 Social TV © Futurescape 2012