HELEN CASTLE, SPHR, CLSSS
11408 Mactavish Heights / Fairfax, VA 22030 / 703-945-6534 / hcastle@me.com / http://webprofile.info/hcastle/
SENIOR HUMAN RESOURCES PROFESSIONAL
Results-driven human resource professional with 15+ years of experience leading and supporting all aspects of HR
operations across public, private and non-profit arenas. Able to define and align HR strategies, policies, processes, and
metrics to build and empower highly engaged and committed workforces to succeed. Strategic advisor and business partner
to senior management with track record overseeing policy development, organizational change, and learning &
development initiatives. Successful at developing and facilitating HR programs to bridge gaps in performance between
employees and management in union/non-union environments.
CORE LEADERSHIP COMPETENCIES
HR Strategy/Organizational Change
Team Leadership & Collaboration
Employee Recruitment & Selection
HR Policy Development & Implementation
Human Resource Process Improvements
Performance Management & Succession Planning
Benefits & Compensation Planning
Staff Learning & Development Initiatives
PROFESSIONAL EXPERIENCE
Organizational Classification & Management Analyst, United States Postal Service, Washington, DC
4/2014 –8/2014
Served as part of an Organizational Effectiveness team at second largest employer in country worked to analyze, write,
classify jobs and reorganize departments across the organization. Conducted FLSA classification, task analysis, and
organizational reviews resulting in increased compliance and improved performance.
 Performed task analysis observations, facilitated focus groups and generated recommendations for FLSA job compliance.
 Wrote 20 job descriptions for major division reorganization resulting in directed reassignments, new strategic approach.
 Composed organizational charts, reports and compliment review to further analyze vacancy rates, provide technical
guidance on classification standards, occupational codes, pay grades and staffing requirements.
Associate HR Director, American Diabetes Association, Alexandria, VA
2011 – 2014
Served as strategic business partner for a $250 million non-profit in developing and implementing creative HR solutions for
senior executives. Accountable for employee relations, performance management, leadership development, legal & policy
compliance, budgetary staffing plans, and human capital management. Provided support for two nationwide HR programs.
Participated in diversity and inclusion organizational wide initiative training program. Reported to Senior VP of HR.
 Improved management's decision-making ability by developing and rolling out a highly successful “Employee Relations
Score Card” across division operations.
 Achieved 100% compliance and improved employee relations by reviewing calculations for accuracy to ensure fair and
equitable payment between exempt and non-exempt employees.
 Minimized potential financial liability and risks to the firm by setting up HR protocols to investigate and resolve employee
relation issues nationwide.
 Facilitated development of 20 coaching plans for high potential staff in all market areas by way of presentation to
Executive Directors at national meeting.
 Assisted Senior Management in preparing individual development/performance improvement plans to identify and
mitigate gaps in skills and performance.
 Tracked and managed all aspects of human capital management for workforce classification/compensation with $9.6
million payroll budget in pay-banded environment with local pay schedules and variances.
 Led process re-engineering initiatives to implement nationwide changes for a disciplinary process used as part of a
management and training program posted on national intranet.
Co-Lead, Special Interest Group for Training & Development, NOVA SHRM, Springfield, VA
2011 – 2012
Served as volunteer co-lead for NOVA SHRM Training & Development Special Interest Group (SIG). Identified and sourced
speakers on variety of HR topics.
HELEN CASTLE, SPHR, CLSSS
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 Led team in developing and implementing objectives for annual communication program and monthly event.
 Established membership outreach program that included drafting/disseminating program announcements and setting
speaker schedule.
HR Specialist, Pension Benefit Guaranty Corporation, Washington, DC
2009 – 2010
Served as part of learning and development team responsible for directing learning and HR initiatives for 83 small
government agencies and PBGC.
 Managed 57% increase in training enrollment and facilitated relationships with vendors; managed contracts and evaluated
program effectiveness.
 Coordinated evaluation and delivery of Graduate School course offerings and computer training to PBGC and 83 small
government agencies.
 Initiated organizations first MS Office Certification efforts resulting in certifications, positively impacting union.
President & Board Member, Chautauqua Regional Guild, Jamestown, NY
2002 – 2009
Served in administrative roles and as volunteer supporting school, church, and community service groups. Boosted
marketing efforts across community to identify and secure donations.
 60% improvement in-group participation and 75% increase in publicity for organization by developing and implementing
plan to turn around and build positive and highly effective collaborative work environment.
President / Owner, HSC Consulting, Inc., Jamestown, NY
2000 – 2004
Founded and managed operations for firm providing HR consulting services for organizations across diverse industries. Held
P&L accountability with oversight for strategic planning and execution, HR process/procedure development, marketing &
sales, customer relations, and new business development. Developed and implemented HR/training processes and
procedures supporting new startups and existing firms.
 $18,000 funding secured for $12 million manufacturing firm by gaining grant approval to obtain reimbursement in training
100% of end-users for fully integrated enterprise resource planning system.
 79% improvement in workplace behavior with 19% increase in counseling effectiveness by co-leading efforts to establish
quantitative/qualitative measures to assess program performance for EAP organization.
VP of Human Resources, Lutheran Social Services, Jamestown, NY
1997 – 2000
Selected to lead all aspects of HR operations across multiple locations for a $20 million non-profit agency. Supervised four
employees with direct report to President and CEO. Oversaw workers compensation & benefit programs, employee
relations, legal compliance, performance management, strategic planning and execution, and payroll issues. Eliminated
legal exposures and reengineered all facets of selection process toward 100% compliance with state and federal laws.
 Reengineered performance management system to include individual development plans in partnership with
management.
 Nearly 98% legal compliance in all HR areas achieved by introducing computerized program and organization’s first
employee handbook to train/educate employees on HR policies while mitigating potential exposures.
 34% cost savings generated by building and leading cross-functional team to replace cost-prohibitive HRIS system with
new robust system that provided better tracking of leave programs and financial results.
 $61,000 in cost reductions captured by partnering with divisions to define employee needs and benefits requirements
critical to successfully establishing competitive and comprehensive employee benefits package.
 Administered $3.5 million defined contribution plan that included increasing educational efforts, plan administration
auditing, fiduciary recommendations and filing of 5500 annual plan requirement.
EDUCATION / CERTIFICATIONS / AFFILIATIONS
 M.S. in Human Resource Development, Towson University, Towson, MD
 B.A. in Psychology, Westminster College, New Wilmington, PA.
 Certifications: Senior Professional HR Certification (SPHR); Certified Lean Six Sigma Lean Sensei, Villanova University,
Myers-Briggs Type Indicator (MBTI)
 National SHRM Member & Local Member: Northern Virginia Society of Human Resource Management