Student Handbook
BA (Hons) Hospitality and Event Management
(by part-time study)
Academic Year 2015/16
Course Leader: Dorota (Dot) Ujma
School of Management
All course materials, including lecture notes and other additional materials related to your
course and provided to you, whether electronically or in hard copy, as part of your study,
are the property of (or licensed to) UCLan and MUST not be distributed, sold, published,
made available to others or copied other than for your personal study use unless you
have gained written permission to do so from the Dean of School. This applies to the
materials in their entirety and to any part of the materials.
UCLan Mission statement
WE PROMOTE ACCESS TO EXCELLENCE ENABLING YOU TO DEVELOP YOUR
POTENTIAL
We value and practise equality of opportunity, transparency and tolerance.
We strive for excellence in all we do: locally regionally, nationally and internationally.
We work in partnership with business, the community and other educators.
We encourage and promote research innovation and creativity.
Student Charter
The Student Charter has been developed by the University and the Students’ Union so
that students gain the maximum from their UCLan experience. It is a two-way
commitment or ‘contract’ between the University and each individual student. It acts as a
means of establishing in black and white what students can expect from the University
and the Union in terms of support, and in return what we expect from our students.
Read the full Student Charter
Supporting Diversity at UCLan
UCLan recognises and values individual difference and has a public duty to promote
equality and remove discrimination in relation to race, gender, disability, religion or belief,
sexual orientation and age. During your time at UCLan we expect you to be able to
• experience "an integrated community based on mutual respect and tolerance
where all staff and students can feel safe, valued and supported."
• contribute to creating a positive environment where discriminatory practices and
discrimination no longer happen.
Please review the UCLan Equality and Diversity Policy for further information.
Contents
Student Handbook ............................................................................................................1
UCLan Mission statement .................................................................................................2
Student Charter ................................................................................................................2
Supporting Diversity at UCLan ..........................................................................................2
1. Introduction to the course .............................................................................................5
1.1 Welcome to the course ...............................................................................................5
1.2 Rationale, aims and learning outcomes of the course .................................................6
1.3 Course Team ..............................................................................................................8
1.4 Academic Advisor .......................................................................................................9
1.5 School office administration details .............................................................................9
1.6 Communication ...........................................................................................................9
1.7 External Examiner ....................................................................................................10
2. Structure of the course................................................................................................10
2.1 Overall structure .......................................................................................................10
2.2 Modules available .....................................................................................................10
2.2.1 Progression………………………………………………………………………………..16
2.3 Study Time ...............................................................................................................16
2.3.1
Weekly timetable ..............................................................................................16
2.3.2
Expected hours of study ...................................................................................16
2.3.3
Attendance Requirements ................................................................................17
2.4 Data Protection .........................................................................................................17
3. Approaches to teaching and learning .......................................................................... 17
3.1 Expertise of staff .......................................................................................................17
3.2 Learning and teaching methods ................................................................................18
3.3 Study skills ................................................................................................................18
3.4 Learning resources ...................................................................................................18
3.4.1 Learning Information Services (LIS) ....................................................................... 18
3.4.2 Electronic Resources .............................................................................................19
3.5 Personal development planning ................................................................................19
3.6 Preparing for your career ..........................................................................................19
4. Student support, guidance and conduct ...................................................................... 21
4.1 Academic Advisors ...................................................................................................21
4.2 Student Support ........................................................................................................22
4.3 Students with disabilities ...........................................................................................22
4.4 Health and Safety .....................................................................................................22
4.5 Conduct ....................................................................................................................23
4.6 Students’ Union ........................................................................................................23
5. Assessment ................................................................................................................24
5.1 Assessment Strategy ................................................................................................24
5.2 Notification of assignments and examination arrangements...................................... 25
5.3 Referencing ..............................................................................................................25
5.4 Confidential material .................................................................................................26
5.5 Dealing with difficulties in meeting assessment deadlines......................................... 27
5.5.1 Extenuating circumstances ....................................................................................27
5.5.2 Late submissions ...................................................................................................28
5.6 Feedback Following Assessments ............................................................................ 28
5.7 Cheating, plagiarism, collusion or re-presentation ..................................................... 29
5.8 Appeals against assessment board decisions ........................................................... 30
6. Course regulations ......................................................................................................30
6.1 Course requirements ................................................................................................30
6.2 Classification of Awards ............................................................................................31
7. Student voice ..............................................................................................................32
7.1 Course representatives .............................................................................................32
7.2 Student Staff Liaison Committee Meetings (SSLC) ................................................... 33
7.3 Complaints ................................................................................................................33
8. Appendices .................................................................................................................33
8.1 Programme Specification ..........................................................................................34
8.2 Tuition Fees …………………………………………………………………………………41
1. Introduction to the course
1.1 Welcome to the course
I would like to welcome all new students to the School of Management. More significantly,
welcome to the BA (Hons) Degree in Hospitality and Event Management by Part-Time
Study. To those students who are returning to the University, I hope that you have had a
good break and are looking forward to the programme of study that awaits you.
The part-time degree in Hospitality and Event Management is a dynamic course that
examines a range of management issues within the sectors of Hospitality and Events.
Throughout the course emphasis is placed on developing a range of professional and
managerial knowledge and skills that are applicable not only to the hospitality and
events, but also other sectors within and outside the leisure industry. In addition, emphasis
is also placed on developing an advanced understanding of the management issues within
and specific to the sectors of hospitality and growing steadily events.
The purpose of this handbook is twofold. First, it aims to address many of the administrative
questions that you may have during the early stages of the course. This may relate to
enrolment or registering for the appropriate number of modules. Secondly, it addresses
many academic issues including the modules that are available during each stage of the
course. This handbook should be used alongside other university guides and should be
kept in a safe place.
The handbook has been structured and laid out in a number of sections. This is to ensure
that the information is clear and accessible.
From past experiences, the first few weeks are a source of fun for students and we are
very pleased to see our students enjoy their studies and personal time. The first few weeks
can also be confusing. As a team of academics and administrators, we are here to help.
Simply go to the Campus Administrative Services in Greenbank Building room 006 where
one of the Hub Administrators will assist, or see your Course Leader or Academic Advisor.
The School is very proud of its Hospitality programmes and a team of dedicated and
enthusiastic staff will be in charge of teaching. In return we expect the highest levels of
motivation and commitment from our students.
I would like to take this opportunity to wish you the very best in your studies.
Dr Dorota (Dot) Ujma
Course Leader
BA (Hons) Hospitality and Event Management
Telephone: 01772 895704
Room Greenbank 131
Email: dujma@uclan.ac.uk
1.2 Rationale, aims and learning outcomes of the course
The part-time BA Hospitality and Event Management course has been specifically developed
and designed to provide a high quality management education for those individuals who are
working within the hospitality and / or events industry and who wish to develop knowledge,
skills and abilities in order to seek out promotion opportunities and who aspire to management
and senior management positions. Whilst part of the course will be delivered in a conventional
way using lectures and seminars, many of the learning activities will be based upon current
concerns within the workplace. Learning takes place from actions in the workplace and the
reflection upon the consequences of those actions. A major source of learning therefore must
be other students who are also engaged in the practice of learning through action. This unique
blend of what has been referred to as ‘programmed instruction’ and ‘questioning insight’
provides a strong basis for learning that will continue long after the course has been
completed.
The overall emphasis throughout the course is on the development of a wide range of
professional and managerial skills. This takes place concurrently with the development of key
personal and academic skills, aiming to improve the students’ ability to understand and apply
management theory to hospitality and events. Further development takes place and students
are able to employ a range of disciplines that enable a critical and analytical understanding of
related management issues in hospitality and events. The course, the modules, and the
learning approach have been developed and organised to ensure that successful graduates
will have developed the intellect, knowledge and practical skills necessary to work effectively
in a managerial capacity within the above mentioned sectors and be capable of seeking
promotion to the highest management levels.
Aims of the Programme
•
To provide a broad based and intellectually challenging programme which will
enable students to gain skills, knowledge and experience that will prepare them for
a successful managerial career in the hospitality and events industry.
•
To support vocational and academic development with specific reference to the
subjects of hospitality and events through a range of compulsory and optional
modules.
•
To promote an ethos of self-development, self-management, and reflective selfassessment throughout the curriculum in order to foster greater awareness and
confidence to engage in management.
Learning Outcomes
Students will have to demonstrate that they have fulfilled a range of learning outcomes
specific to each module. The learning outcomes from the modules aggregate to fulfil the
programme learning outcomes. Students will be able to graduate from the programme upon
the achievement of these outcomes.
The learning outcomes are as follows and on completion of the course students will be able
to:
A. Knowledge and Understanding
A1 Critically analyse and evaluate contemporary issues within the subject area of
hospitality and event management.
A2. Appreciate the importance of both theory and practice for effective hospitality and
event management.
A3. Understand why reflective practice is essential for effective managerial performance in
the hospitality and event industries.
B. Subject-specific skills
B1 Assess and apply solutions to managerial problems within the hospitality industry using
academic models and theories.
B2. Critically evaluate corporate and business policies and practices and contribute to the
formulation of strategies within the context of hospitality and events.
B3. Utilize enhanced employability skills in developing a career within the area of
hospitality and event management.
C. Thinking Skills
C1. Critically analyse issues and problems and develop rational solutions.
C2. Use self-awareness and creativity in problem solving and reasoning.
C3. Demonstrate an ability to apply practical solutions to real problems based upon the
application of analysis and reflection.
D.
Other skills relevant to employability and personal development
D1. Understand the importance of reflective practice for continual professional
development and career progression.
D2. Work effectively to complete tasks as an individual or in groups within structured and
unstructured contexts.
D3. Effectively utilize a range of communication skills for different purposes including the
effective use of ICT.
1.3 Course Team
Jane Shaw, Division Leader – Tourism, Hospitality and
Events
Management and teaching
Dr Sean Gammon, Senior Lecturer, Sport and Tourism
Research and teaching
Kelly Henley, Associate Lecturer
On a maternity leave
Dr David Jarratt, Course Leader for THE Top-up degrees
Course admin, research and teaching
Pete McGrath, Associate Lecturer
On a sabbatical in semester 1
Research and teaching
Angela Mackenzie, Senior Lecturer, Disability Co-ordinator,
Course Leader for Foundation Year Programmes
Course administration and teaching
Dr Martine Middleton, Course Leader MSc International
Hospitality, Tourism, and Events Suite
Course admin, research and teaching
Dr Claudia Sima, Associate Lecturer
Research and teaching
Deborah Slater, Senior Lecturer / Placements Co-ordinator
Research and teaching, internship organization and
administration
Dr Philip Stone, Senior Lecturer
Research and teaching
Richard Sharpley, Professor of Tourism and Development
Research and postgraduate supervision
Dr Carley Sutton, Course Leader BA (Hons) Tourism /
International Tourism Management
Course admin, research and teaching
Rod Train, Course Leader – BA (Hons) Event Management
Managing links with the industry, course admin and teaching
Dr Dorota Ujma, Course Leader BA (Hons) IHM, H&EM
Course admin, research and teaching
Dr Daniel Wright, Associate Lecturer
Research and teaching
Amanda Payne, Associate Lecturer
Research and teaching
Lynn Train – Supporting Lecturer
Greenbank 148

4905

jshaw@uclan.ac.uk
Greenbank 130

4919

sjgammon@uclan.ac.uk
On a maternity leave

TBC

TBC
Greenbank 130

4917

djarratt@uclan.ac.uk
On a sabbatical in semester 1
Greenbank 146

5892
 pmcgrath@uclan.ac.uk
Greenbank 259

4910
 ammackenzie@uclan.ac.uk
Greenbank 155

4913
 mcmiddleton@uclan.ac.uk
Greenbank 259

5715

CSima@uclan.ac.uk
Greenbank 131

4911

daslater1@uclan.ac.uk
Greenbank 130

4769

pstone@uclan.ac.uk
Greenbank Building 137

4622

rajsgarpley@uclan.ac.uk
Greenbank 142

5894

csutton1@uclan.ac.uk
Greenbank 131

5711

rtrain@uclan.ac.uk
Greenbank 131

5704

dujma@uclan.ac.uk
Greenbank 142

4239
 DWright3@uclan.ac.uk
Greenbank Building 131

TBC

APayne@uclan.ac.uk
Greenbank TBC
Teaching
Jillian Webster – Supporting Lecturer
Teaching


Foster Building


1.4 Academic Advisor
You will be allocated an Academic Advisor by the end of the first week of teaching. You will
be able to access this information through your My UCLan page. If you have any queries
regarding this, please contact the Student hub (GreenbankHub@uclan.ac.uk).
1.5 School office administration details
Campus Administrative Services provides academic administration support for students and
staff. We are located in Greenbank Building room 006 and we are open from 8.45am until
5.15pm Monday to Thursday and until 4.00pm on Fridays.
The hub can provide general assistance and advice regarding specific processes such as
extenuating circumstances, extensions and appeals. Course specific information is also
available via school blackboard sites.
The hub telephone number is 01772 891999/891998
The hub email contacts for the School of Management are: Greenbankhub@uclan.ac.uk
Student Administrative Office sstoacademicadministrator@uclan.ac.uk 01772 895706
1.6 Communication
Your Course Academic team will communicate with you via your UCLan email – it is vital
that you check this regularly for updates relating to your course. Other information will be
available for you on your School Blackboard site; you will find this in SSTO Student Office
which you will find under My Organisations.
The University expects you to use your UCLan e-mail address and check regularly for
messages from staff. If you send us e-mail messages from other addresses they risk being
filtered out as potential spam and discarded unread.
Communicating with the Course Leader, module and Academic Advisors, and other students
is a fundamental and important part of studying in a higher education environment. You are
encouraged to maintain regular contact with members of the course team, especially your
Academic Advisor. This is normally the best way to deal with any academic or personal
issues and these should be dealt with as soon as they emerge.
You can arrange appointments with all members of staff. All members of staff display their
availability on their office door along with instructions on how to arrange appointments. You
should make sure that you have a clear agenda of what you would like to discuss in order to
make sure that appointments are an effective use of time.
MyUCLan is the University’s online learning and portal environment. Here you can access
support and information for all your learning, teaching and research activities across the
University and organise your social life too.
There is a notice board displaying information about your course on the first floor of
Greenbank Building, but most of the course–related information will be posted on the
eLearn, our Virtual Learning Environment. On the eLearn platform you will find the site
devoted to the International Hospitality Management course. You’ll find there an electronic
copy of this handbook, as well as additional information about events, certificates, work
placements opportunities and guest lectures that may be beneficial to you. Information on
room changes and timetable changes are posted on the timetable website.
It is your responsibility to make sure that you are aware of the information that is posted on
the course and general notice boards.
1.7 External Examiner
The University has appointed an External Examiner to your course who helps to ensure that
the standards of your course are comparable to those provided at other higher education
institutions in the UK. The name of this person, their position and home institution can be
found below. If you wish to make contact with your External Examiner, you should do this
through your Course Leader and not directly. External Examiner reports will be made
available to you electronically; usually they are uploaded on the School of Sports, Tourism
and the Outdoors Student Office Blackboard Organization site. Your Student
Representatives will also receive a copy at the Staff-Students Liaison Meetings.
The School will also send a sample of student coursework to the external examiner(s) for
external moderation purposes, once it has been marked and internally moderated by the
course tutors. The sample will include work awarded the highest and lowest marks and
awarded marks in the middle range.
External Examiner for Undergraduate Hospitality Courses:
Dr Caroline Ritchie, Reader in Hospitality, Cardiff Metropolitan University, Cardiff School of
Management
2. Structure of the course
2.1 Overall structure
This section outlines the course structure and important information on the range of modules
at each level is provided.
Each of the three levels of the course consists of a number of modules. Most of these modules
are full modules and have a credit rating of 20. You must note the teaching sessions
associated with these modules. The teaching session for some modules is Semester 1 while
the teaching session for others is Semester 2. Some modules are taught across both
Semesters 1 and 2, and are referred to as year-long modules.
As a part-time student you should register for four modules in each of the first four
years. In the final year you will register for the double module project.
All modules on this programme are compulsory. There are no optional modules
available. It is important that your programme of study is correct and you must regularly
check all details on your profile (including home and term-time address details) via
myUCLan. Please follow this link.
It is your responsibility to ensure that all details are correct and up-to-date!
2.2 Modules available
Course structures were redesigned with strands shared between Tourism, Events and
Hospitality degrees. These strands revolve around employability, sustainability and
internationalisation, as well as research and personal development planning and
management.
Hospitality and Event Management PT Route 2015-16
Intellectual Challenge and Modules at Level 4
The intellectual challenge for Level 4 is to:
•
Develop a rigorous approach to the acquisition of a broad knowledge base in
hospitality, events and management;
•
Understand academic concepts underpinning the discipline of hospitality, events and
management within the hospitality industry;
•
Develop a range of academic and personal skills.
In order to meet the intellectual challenge and the learning outcomes for Level 4, students
must fulfil the requirements of each of the modules that make up their programme of study.
The following is a list of modules available at Level 4.
Level Four Modules Year 1 – not available in 2015-16
Module
Code
Module
TL1089
TL1017
TL1086
International Hospitality Management
Event Planning and Management
Foundations in Scholarship, Research
and Technology
Operational Issues in Hospitality and
Events
TL1043
Semester 1, 2 or
year long
Year long
Year long
Year long
Module
Size
1
1
1
Year long
1
Semester 1, 2
or year long
Year long
Module
Size
1
Credit
Rating
20
20
20
20
Level Four Modules Year 2 – not available in 2015-16
Module
Code
Module
TL1090 Exploring Management in Tourism,
Hospitality and Events
TL1092 Hospitality and Events in Action
Year long
1
Credit
Rating
20
20
Intellectual Challenge and Modules at Level 5
The intellectual challenge for Level 5 is to:
•
Develop an analytical approach to the acquisition and treatment of knowledge on the
marketing, human resources and management of international hospitality.
•
Apply and evaluate the application of management models and theories to the
international hospitality sector.
•
Employ an array of academic and personal skills, including research, to the study of
hospitality and management.
•
Demonstrate through practical activity within the hospitality workplace, key
competences and the ability to reflect upon the process of work-based learning.
Students must fulfil the requirements of each of the modules that make up the programme of
study for Level 5 to meet the intellectual challenge and the learning outcome of this level.
Level Five Modules Year 2 – not available in 2015-16
Module
Code
Module
TL2119
TL2122
Applied Research and Service Quality
International Corporate Hospitality and
Business Events
Semester 1, 2 or
year long
Year long
Year long
Module
Size
1
1
Credit
Rating
20
20
Level Five Modules Year 3 – not available in 2015-16
Module
Code
Module
TL2068 Human Resource Management Issues
TL2011 International Issues in Hospitality
TL2008 Marketing & ICT for Visitor Economy
Managers
TL2075 Industrial Consultancy Project
Semester 1, 2
or year long
Year long
Year long
Year long
Year long
Module
Size
1
1
1
1
Credit
Rating
20
20
20
20
Intellectual Challenge and Modules at Level 6
The intellectual challenge for level 6 is to:
•
Analyse and critically evaluate contemporary hospitality management through the
integration of theory and practice.
•
Demonstrate a range of approaches and solutions to management issues and
problems in international hospitality.
•
Assess critically management policies and practices, and contribute to the formulation
of strategies within the context of the international hospitality industry.
•
Employ a combination of academic and personal skills to further enhance knowledge
and understanding and reflect upon personal abilities and vocational ambitions.
Students must fulfil the requirements of the four modules that make up the programme of
study at this level to meet the intellectual challenge and the learning outcomes of level 6. In
doing so, students will have fulfilled the objectives of the BA in Hospitality and Event
Management course.
Level Six Modules (Delivered in Year 4) TUESDAY
Module
Code
Module
TL3018
TL3140
Case Studies in Global Hospitality
Tourism and Events: Society, Culture and
the Visitor Experience
Managing Strategically in Tourism,
Hospitality and Events
Continuing Professional Development
TL3050
TL3093
Semester 1, 2 or
year long
Two
Year long
Module
Size
1
1
Credit
Rating
20
20
Year long
1
20
Year long
1
20
The intellectual challenge in the Honours year can be seen in the integrating and synthesising
approach needed in the Work-Based Project.
Level Six Module (Available in Year 5)
Module
Code
Module
Semester 1, 2 or
year long
Module
Size
Credit
Rating
TL3091
Work – Based Project
Year Long
2
40
BA (Hons) Hospitality and Event Management (PT)
Subject Benchmarks
Extract from the Quality Assurance Agency for Higher Education (2008) Subject
benchmark statements: Hospitality, leisure, sport and tourism, QAA 248 05/08.
Programmes broadly concerned with hospitality
Hospitality programmes
3.13 Hospitality degree programmes will often involve the
following components:
An examination of the nature of hospitality as an area of
academic and applied study,
the management of technical operations, such as food and
beverage, and accommodation,
the management disciplines within the context of
hospitality,
the hospitality industry and its global environment,
the hospitality consumer and the service encounter,
Programmes broadly concerned with events
3.5 Events programmes often involve the study of:
� the nature of events and the structure, composition and
management of the events industry, the sectors and their
global environment
� the administration, design, risk management, marketing
and technical operations involved in planning events
� the event consumer and client, and the event experience
� the policy, strategy and impact of events
� work-related learning is a feature of most events
programmes, which enables students to gain structured
and relevant events industry experience.
Components addressed in
the following modules
TL1089, TL1090, TL1092
TL2011, TL2122
TL3018, TL3091
TL1092, TL1089
TL1090, TL2008, TL2068
TL3050, TL3093
TL1089, TL2011, TL2122,
TL3018
TL1089
TL2011, TL2008, TL2119
TL3018, TL3091
Components addressed in
the following modules
TL1017, TL1090, TL1092
TL2122, TL3140
TL1017, TL1043, TL2122,
TL2008, TL3050
TL2008, TL3140
TL3050
TL1092, TL1043, TL2075,
TL3093, TL3091
Hospitality programmes
Graduate Characteristic
6.6 An honours graduate in hospitality will be able to analyse and
evaluate the defining characteristics of hospitality as a
phenomenon, including being able to:
� critically reflect upon the origin, meanings and development of
hospitality
� analyse and reflect on the different cultural concepts of
hospitality
� demonstrate a critical awareness of the boundaries of
hospitality.
6.7 An honours graduate in hospitality will be able to use
technical and interpersonal skills and knowledge to propose and
Modules developing
skills/characteristics
TL1089, TL2011,
TL3018
TL2122
TL1089, TL1086,
TL1090
evaluate practical and theoretical solutions to complex problems
in the core areas of hospitality, including being able to:
� operate and manage human and technical resources
� apply theory to the solution of complex problems within the core
areas of hospitality
� analyse and evaluate food, beverage and/or accommodation
service systems, their implementation and operation.
TL2011, TL2122,
TL2068, TL2119
6.8 An honours graduate in hospitality will be able to evaluate and
apply, within the hospitality context, appropriate theories and
concepts from the generic management areas of:
� operations management
� finance and management accounting
� human resources and organisational behaviour
� services marketing
� information systems and technology
� strategic management.
TL1089, TL1086,
TL1090
6.9 An honours graduate in hospitality will be able to analyse and
evaluate the business environment and its impact on the
hospitality industry, including being able to:
� display an insight into the structure of the hospitality industry
and the contribution that it makes to the global economy
� analyse and reflect upon the environmental influences which
impact on hospitality organisations
� evaluate the factors which influence the development of
organisations operating within the hospitality industry
� review and analyse the political, technological, social and
economic factors which affect the supply of and demand for
hospitality.
TL1089, TL1086,
TL1090
6.10 An honours graduate in hospitality will be able to recognise
and value the centrality of the hospitality consumer and meet and
respond to their needs, including being able to:
� understand and apply the theories and concepts underpinning
consumer behaviour within the hospitality context
� analyse the needs and expectations of different hospitality
consumers and develop appropriate responses
� analyse the quality of the service encounter and its impact on
the hospitality consumer and the service provider.
TL1090
6.11 An honours graduate in hospitality will be able to identify and
respond appropriately to the diversity that prevails within the
hospitality industry in relation to stakeholders, such as:
� hospitality consumers
� hospitality employees
� hospitality organisations
� government and external agencies.
TL1090, TL1086
Events programmes
Modules developing
skills/characteristics
TL1017, TL1092
TL2122, TL2075
TL3140, TL3091
Graduate Characteristic
6.2 An honours graduate in events will be able to analyse and
evaluate the concepts and defining characteristics of events as
an area of academic and applied study, including being able to:
TL3018, TL3050
TL2011, TL2122,
TL2068, TL2119
TL3018, TL3050
TL2011, TL2122,
TL2068, TL2119,
TL2075
TL3018, TL3050,
TL3091
TL2011, TL2122,
TL2008, TL2068,
TL2119, TL2075
TL3018, TL3091
TL2011, TL2122,
TL2068, TL2119,
TL2075
TL3140, TL3050
� explain,
interpret and challenge theories and concepts which
are used to understand the origin, purpose, meanings and
development of events from a range of critical perspectives
� display an insight into the structure of event providers and their
sectors, and analyse the political, technological, social,
environmental and economic factors which affect, or impact upon,
the supply of, and demand for, events
� analyse and reflect on the different cultural and business
concepts, intercultural and international dimensions of events
� demonstrate a critical awareness and understanding of how
core values, for example, ethics, integration, sustainability,
creativity, strategy, and continuous improvement, relate to, and
are reflected in, events.
6.3 An honours graduate will be able to demonstrate a range of
professional event planning and management knowledge and
skills, including being able to:
� demonstrate a critical awareness and understanding of
appropriate domains including administration, design, operations,
marketing and risk, and how they apply to the phases of events,
such as initiation, planning, implementation, event and closure
� operate and effectively manage resources, including human
(paid or volunteer), financial, venue, and subcontracted and
technical resources
� display critical knowledge, understanding and application of risk
management and the legal, ethical and regulatory frameworks
that affect event management
� plan, control, analyse and evaluate events, support service
provision and their logistics
� design events, including the programming of spectacle,
exhibition, ritual, performance and hospitality
� engage with, contribute to and produce events, based on an
acquisition and understanding of appropriate vocabularies, skills,
working methods and professional business communications.
TL1017, TL1092,
TL1090
TL2119, TL2075,
TL2068
TL3050, TL3140,
TL3091
6.4 An honours graduate will be able to recognise and value the
centrality of the attendee and/or client and meet and respond to
their needs and expectations, including being able to:
� analyse the nature, characteristics, needs and expectations of
different consumers through applying consumer behaviour
theories and concepts
� generate creative ideas/concepts, proposals, pitches and
solutions to meet differing needs
� analyse and evaluate the quality of the event experience and its
impact on the event consumer and/or client and the wider
organisation
� evaluate the importance of cultural and other diversities in
developing access to, and participation in, events by specific
target groups
� demonstrate an understanding of the ways in which attendees
behave at events and within the venue and surrounding
destination.
TL1017, TL1090,
TL1043
TL2122, TL2119,
TL2008
TL3140, TL3091,
TL3093
6.5 An honours graduate will be able to utilise, and understand
the impact of, rationales, sources and assumptions embedded in
policy, planning and delivery mechanisms in an events context,
including being able to:
� evaluate the contribution and impacts of events in social,
economic, environmental, political, cultural, technological and
other terms
� appreciate the ethical and sustainability issues associated with
the operation and development of events
� write and critique event plans, event strategies and to recognise
and meet the needs of specific stakeholders
� critically reflect upon the role of those organisations and
structures charged with a responsibility for the promotion of, or
the training of practitioners in events
� demonstrate a critical awareness and appreciation of existing
and emerging standards, policies, initiatives, frameworks and
contemporary issues.
TL1092, TL1043,
TL1090
TL2122, TL2075
TL3050, TL3093,
TL3140, TL3091
2.2.1 Progression
Discussions about your progression through the course normally take place in February
each year. It is an opportunity for you to make plans for your study over the next academic
year. The course team will tell you about the various modules / combinations available and
you will both agree on the most appropriate (and legal) course of study for you.
2.3 Study Time
2.3.1 Weekly timetable
Your timetable will be available online via https://apps.uclan.ac.uk/WeeklyTimetable.
Please be aware your timetable may vary throughout the academic year therefore it is vital
that you check your timetable on a regular basis.
2.3.2 Expected hours of study
Students often ask about the workload on the Course. The normal amount of work involved
in achieving a successful outcome to your studies is to study for 10 hours per each credit
you need to achieve – this includes attendance at UCLan and time spent in private study.
The contact time with module tutors is not the total number of learning hours. The contact
time is simply the number of teaching hours and is a fraction of the total learning hours.
The total number of learning hours includes personal study hours. The total number of
learning hours depends on the level of study. Part-time students should at all levels expect
to engage in no less than 24 hours of learning and study each week. The following table
outlines the key components of the approximate learning hours.
Activity
Total number of hours
Lectures, seminars, workshops
Personal learning and study, library
research, writing assignments
Total workload per week
6 - 8 hours
16 - 20 hours
22 - 28 hours
As employees within the hospitality / events industry a proportion of personal study must be
on the reflection of work processes and the integration of academic ideas with industry
practice. Remember: it is students’ responsibility to manage their time effectively. Note that
time is “perishable” and lost time can never be regained.
2.3.3 Attendance Requirements
You are required to attend all timetabled learning activities for each module. Notification of
illness or exceptional requests for leave of absence must be emailed through to:
GreenbankHub@uclan.ac.uk.
International Students
It is your responsibility under the UK Border Agency (UKBA), Points Based System (PBS) –
that you MUST attend your course of study regularly; under PBS, UCLan is obliged to tell
UKBA if you withdraw from a course, defer or suspend your studies, or if you fail to attend
the course regularly. Your attendance will be monitored closely.
If you have not gained the required authorisation for leave of absence, do not respond to
communications from the University and if you are absent for four weeks or more, you may
be deemed to have withdrawn from the course. If this is the case, then the date of
withdrawal will be recorded as the last day of attendance.
The School of Sport, Tourism and The Outdoors will monitor your attendance on a weekly
basis to ensure that you are continuing to fully engage in your programme of study, if your
attendance is poor than you will be referred and asked to attend a meeting with your course
team, it is important that you respond to any correspondence regarding this.
You will be able to check your own attendance record through your myUCLan.
Each time you are asked to enter your details on SAM you must remember that the
University has a responsibility to keep information up to date and that you must only enter
your own details on the system. To enter any other names would result in inaccurate
records and be dishonest. Any student who is found to make false entries can be disciplined
under the student guide to regulations.
2.4 Data Protection
All of the personal information obtained from you and other sources in connection with your
studies at the University will be held securely and will be used by the University both during
your course and after you leave the University for a variety of purposes. These are all
explained during the enrolment process at the commencement of your studies. If you would
like a more detailed explanation of the University’s policy on the use and disclosure of
personal information, please contact the Information Governance Officer, Clark to the Board
Service, University of Central Lancashire, Preston, PR1 2HE or email DPFOIA@uclan.ac.uk.
3. Approaches to teaching and learning
3.1 Expertise of staff
The programme is delivered by a team of academics at various stages of their career
development, some of whom are internationally renowned. Professor Richard Sharpley is
guiding the research team and is predominantly involved with the post-graduate research
students. The Academic Team are research active, publishing in a variety of international
journals, trade press and media outlets. Research informed teaching is particularly prevalent
within the areas of service quality, sustainable tourism and transport; sport tourism and
leisure and dark tourism. The International Hospitality Management programme is focused
on the global nature of the industry and many of the academics speak at international events
and conferences.
The team involved in teaching on the programme are well qualified both academically and by
their work experience. You are encouraged to read the mini biographies of staff on the School
web page and check out information about their publications. Just click here to find out more
about us.
3.2 Learning and teaching methods
In the part-time Hospitality and Event Management Programme a wide variety of learning
mechanisms are used. The skills nature of managerial competence is a feature of all years.
Theoretical issues will be developed with increasing complexity as we move from the
foundation themes in year one through to the contextualisation in years two and three and the
critical and reflective in years four and five.
The programme will be delivered with the following criteria in mind:
• The importance of offering a diverse range of teaching styles, both within modules where
this is appropriate, and the programme as a whole.
• The importance of offering a diverse range of assessment styles to include; essays, reports,
presentations and formal exams and tests.
• The need to ensure that the mode of delivery and learning for each module is appropriate
to the aims and learning outcomes of both the module itself and the programme of study.
• The need to ensure the progressive development of knowledge and skill throughout each
year of the programme.
• The need to work within the principles of ‘Action Learning’ in the way some modules are
managed and delivered.
• The need to develop confidence and independence of learning in a progressive manner
through the course and encourage a reflective and critical approach to the process of
learning about management issues within hospitality and events.
We will encourage you to use a variety of resources available in the Library E-Resources to
your advantage, to prepare for the sessions and enhance your skills and knowledge.
3.3 Study skills
The development of study skills are supported throughout the programmes in a number of
ways, with the most significant of these being through the use of Personal Development
Planning (PDP).
PDP is inherent within all our programmes so as to equip you with the essential skills
required to successfully undertake the course and to develop additional skills which will
enhance your future employability. In addition to this bespoke service which we offer within
the School, you are also able to obtain further additional assistance from university wide
services such as Personal Advisers, WISER and the Library.
Please follow the links to:
WISER https://www.uclan.ac.uk/students/study/wiser/index.php
LIS https://www.uclan.ac.uk/students/study/
eLearn Blackboard support site https://www.uclan.ac.uk/students/study/elearn/index.php
3.4 Learning resources
3.4.1 Learning Information Services (LIS)
Extensive resources are available to support your studies provided by LIS – library and IT
staff. Take advantage of the free training sessions designed to enable you to gain all the
skills you need for your research and study.
The Library should become a well-known building to you. Their opening hours are posted on
the following website:
Library Opening Hours https://www.uclan.ac.uk/students/study/library/opening_hours.php
From Monday 14th September the library building will open 24/7.
3.4.2 Electronic Resources
LIS provide access to a range of electronic resources – e-journals and databases, e-books,
images and texts. Reading for each module can be found on the Reading Lists Online. Also,
supporting materials for each module should be found on the eLearn Blackboard platform.
The link below will take you to the LIS page for the Tourism, Hospitality and Events
Management section, where you can see subject guides and find how to access a range of
on-line databases. If you need any specific help with the LIS you should contact the
specialist subject liaison officer for our area - Jane Bruney, jbruney@uclan.ac.uk, ☎ 01772
892303.
THE Library Resource section
http://www.uclan.ac.uk/students/study/library/tourism_hospitality_guide.php
3.5 Personal development planning
The programme provides an intellectually rigorous programme of academic study and
enables students to demonstrate a depth of understanding in issues central to hospitality
management both theoretically and practically.
The modules on personal development enable students to develop professional and
personal skills in order to enhance future career prospects. Students will evaluate their core
skills and assess their personal, academic and professional competencies with the view of
developing appropriate strategies to enhance these in the context of a service sector
environment.
Pebble+ is the e-portfolio platform we have provided for you and you can access it through
the School of Sports, Tourism and the Outdoors Student Office Blackboard Organization
site, or through http://pebblepad.co.uk/uclan/login.aspx. Gary Elliott GSElliott@uclan.ac.uk is
our E-Learning Officer who supports our Pebble + provision.
3.6 Preparing for your career
Your future is important to us, so to make sure that you achieve your full potential whilst at
university and beyond, your course has been designed with employability learning integrated
into it at every level. This is not extra to your degree, but an important part of it which will
help you to show future employers just how valuable your degree is. These “Employability
Essentials” take you on a journey of development that will help you to write your own
personal story of your time at university:
• To begin with, you will explore your identity, your likes and dislikes, the things that
are important to you and what you want to get out of life.
• Later, you will investigate a range of options including jobs and work experience,
postgraduate study and self- employment,
• You will then be ready to learn how to successfully tackle the recruitment process.
You will be able to record your journey using Pebble + (please see login details above), the
university’s e-portfolio system, which will leave you with a permanent record of all the
fantastic things you have achieved during your time at UCLan.
It’s your future: take charge of it!
Careers (Enterprise and Entrepreneurship) offers a range of support for you including:
• career and employability advice and guidance appointments
• support to find work placements, internships, voluntary opportunities, part-time
employment and live projects
• workshops, seminars, modules, certificates and events to develop your skills
Daily drop in service available from 10.30am-3pm for CV checks and initial careers
information. For more information come along and visit the team (in Foster building near the
main entrance) or access our careers and employability resources via the Student Portal
(http://www.uclan.ac.uk/students/careers/index.php).
The courses offered by the school allow for a great deal of flexibility in career choices and
past students have gained employment with hundreds of different employers including local
authorities, schools, health and fitness centres, cinemas, visitor attractions, hotels, sport
organisations, tourism companies and football clubs. Students are well placed for career
opportunities in many locations and can undertake periods of work as part of their study
within organisations situated all around the world. Many of our past graduates have also
embarked upon teaching as a career and have been able to enhance their chances of entry
into this area by undertaking specific modules of particular relevance to teaching. You
should also be aware that should you decide not to pursue a career not directly related to
your degree subject you will still have developed the transferable skills needed to embark
upon a wider range of career opportunities including retail management, the armed forces,
and standard graduate training programmes. The graduate employment rate for the school
is consistent with the university average and you will have plenty of opportunity to engage
with all types of organisations during your period of study.
Mapping the Programme against the Employability Framework
The skills below are focused directly towards developing Employability capability specifically
through the modules indicated. Skills such as Innovation are covered in other modules also,
primarily from a critical perspective, thus enhancing students’ knowledge and understanding
of these conceptually.
Smarties
Employability Skills
Personal Development
Research Skills
Module Name
Exploring Management in Tourism, Hospitality and
Events
Foundations in Scholarship, Research and
Technology
Human Resource Management Issues
Continuing Professional Development
All modules, culminating in the Work – Based
Project in the final year
Problem Solving
All modules
Reflection
PDP strand
Modules with the focus on current work experience
Project Planning and
Evaluation
Research strand
PDP strand
Event Planning and Management
Social and Cultural Awareness
Work Experience
Hospitality and Events in Action
International Hospitality Management
International Issues in Hospitality
International Corporate Hospitality and Business
Events
Case Studies in Global Hospitality
PDP strand
Modules with the focus on current work experience
Business Skills
All modules
Sector Skills
All hospitality and events-related modules
Innovation
PDP strand
Modules with the focus on current work experience
Career Development
PDP strand
Subject Skills
All core modules
Team Working
PDP strand
All modules with the group-based assessments
Communication Skills
All modules
4. Student support, guidance and conduct
Student Engagement Assistants (SEAs) will be members of the Student Support and
Wellbeing Team in SASS, and will play a vital role in providing a student-friendly access
point to the wider specialist support services. The SEAs will be based within the Student
Support Hub in Foster Building 058, and will also operate from the ‘I’ Information Point in the
Library. They will meet students who need help and support and any queries which can be
handled immediately will be dealt with there and then. Where the issue is more complex or
sensitive the SEAs will provide one to one wellbeing appointments and / or refer onto the
appropriate service (internal or external). Wellbeing appointments will be available daily;
some will be pre-booked, but there will also be appointments kept free to book on the day.
4.1 Academic Advisors
Your Academic Advisors are here to work with you to help you understand your assignment
feedback and help you reflect and action plan in order to improve your performance within
and across academic years.
They will be able to help you plan for your intended future careers and encourage you to
take up additional qualifications and opportunities that are available. They will help you
collect evidence to create and dress CV’s alongside the Careers support in this area. If you
build your relationship with your Academic Advisor, you may find them a great source for
your academic references (but please remember to ask for them).
Your Academic Advisor will work with you to create an individualised learning / development
plan that will see you becoming active, global citizens as per the UCLan Medium Term
Strategy.
You will normally see your Academic Advisor at least once per semester and their primary
role is to guide you on the academic aspects of your programme. However, if you are
encountering personal problems or difficulties, your Academic Advisor will be able to provide
assistance and where appropriate refer you to specialist services within the University such
as the Student Counselling Service.
4.2 Student Support
The 'i' is a central Student Information Centre and your first point of contact. You can obtain
information on a wide range of topics including Council Tax Exemption Certificates, Bank
and Confirmation of Study Letters, Portable Financial Credits, (continuing students only,
Printing and Printer Credit, UCLan Cards, the ‘I’ shop and UCLan Financial Support Bursary
(first year students only).
The ‘I’ is the first point of call for advice and support on all aspects of University life, from
accommodation to Access to Learning grants, child care to car parking, as well as offering a
wide range of products at The ‘I’ shop. The ‘I’ is located on the ground floor of the library.
Follow this link to see details of our services, opening times and drop-in sessions.
At the 'I' you can ask about:
•
•
•
•
•
•
•
•
Bank & Confirmation of Study Letters
Council Tax Exemption Certificates
Library Services and Support
Portable Financial Credits (continuing students only)
Printing and Printer Credit
UCLan Cards
The <i> Shop
UCLan Financial Bursary (1st year students only)
4.3 Students with disabilities
If you have a disability that may affect your studies, please either contact the Disability
Advisory Service - disability@uclan.ac.uk - or let one of the course team know as soon as
possible. With your agreement information will be passed on to the Disability Advisory
Service. The University will make reasonable adjustments to accommodate your needs and
to provide appropriate support for you to complete your study successfully. Where
necessary, you will be asked for evidence to help identify appropriate adjustments.
Assessment arrangements for students with a disability
Arrangements are made for students who have a disability/learning difficulty for which valid
supporting evidence can be made available. Contact the Disability Adviser for advice and
information, disability@uclan.ac.uk
The disability contact for the School is:
Angela Mackenzie
ammackenzie@uclan.ac.uk
Tel: 01772 894910
4.4 Health and Safety
As a student of the University you are responsible for the safety of yourself and for that of
others around you. You must understand and follow all the regulations and safety codes
necessary for a safe campus environment. Please help to keep it safe by reporting any
incidents, accidents or potentially unsafe situations to a member of staff as soon as possible.
Safety assessments have been undertaken for each module of your course and you will be
advised of all applicable safety codes and any specific safety issues during the induction to
your course and modules. You must ensure that you understand and apply all necessary
safety codes. These form an essential element of your personal development and contribute
to the safety of others.
4.5 Conduct
You will be expected to abide by the Regulations for the Conduct of Students in the
University. UCLan expects you to behave in a respectful manner demonstrated by using
appropriate language in class, and switching mobile phones / other devices off prior to
attending classes.
If your behaviour is considered to be unacceptable, any member of academic staff is able to
issue an informal oral warning and the University will support staff by invoking formal
procedures where necessary. You can read more about UCLan expectations in the
Regulations for the Conduct of Students.
The THE Division is committed to the education of competent and conscientious
undergraduate students who after graduation will continue to develop as committed
professionals within their chosen field.
It is a requirement therefore that undergraduate students act in a manner consistent with the
privilege of being emerging professionals within the workplace. We expect our undergraduate
students to behave in lectures and associated sessions in a way that helps to create a learning
environment that promotes the education and growth of all involved. This would include, but
is not limited to, behaviour that reduces distraction, promotes respectful and productive
discussion, civility, and provides an environment of acceptance and openness to the
educational process involved. In addition the following recommendations are made:
• Be respectful of the learning environment and the educational experiences of others.
If you arrive after the lecture or session has started, enter in as non-disruptive and
quiet manner as possible. Do not leave the session once seated unless necessary so
as not to disrupt the tutor or fellow students. Wait until the tutor indicates that the
session is over before starting to pack personal belongings.
• Arrive on time for all programmes sessions and submit class assignments (homework,
papers, take-home assignments, etc.) on time. If due to unforeseen circumstances you
will be late attending a session or will miss a class altogether, notify all relevant parties
as soon as possible.
• Turn all mobile phones to “off” or to “vibrate” while attending sessions.
• Abstain from inappropriate use of computers (e.g., text messaging, e-mailing, taking
pictures) or other electronic devices (e.g., mobile phones, PDAs) during sessions.
• Be mindful and respectful of the privacy and feelings of others (e.g., do not make light
of personal information disclosed by another during a class or to others after class).
• Be judicious when disclosing information about yourself in a public domain (e.g.,
posting information on personal websites such as My Space, Facebook). In addition,
refrain from posting unprofessional statements or pictures that may be viewed by
supervisors, instructors, other students, etc.
• Dress appropriately (e.g., do not wear hats or caps in class unless for religious or
medical purposes, dress professionally when meeting with tutors. or supervisors).
• Avoid talking during sessions unless requested by the tutor.
4.6 Students’ Union
The Students’ Union is the representative body for all UCLan students. The organisation
exists separately from the University and is led by the elected officers of the Student Affairs
Committee (SAC) as well as representatives on the Students’ Council. The Students’ Union
building is located at the heart of the Preston campus, and is the hub for all student
activities.
Representation and campaigning for students’ rights is at the core of what we do and is
encompassed by our tag line of, Making Life Better for Students. Should you wish to make a
change to any aspect of your student experience, whether it be academically related or not,
then the Union is where your voice can be heard, actions taken, or campaigns launched.
Your Union is also the home to a fantastic range of student-led societies, sports teams and
multitudes of volunteering opportunities. You can also receive help in finding part-time work,
whilst you study. Not sure where to go? Pop into the Opportunities Centre on the ground
floor of the Students’ Union building and someone will point you in the right direction.
We hope your time at University is trouble free, but should you come into difficulties around
anything from academic appeals, to issues with housing, benefits or debt, then our dedicated
staff team in the Advice and Representation Centre are on hand to help. As we are
independently run from the university, we can offer truly impartial advice.
More information on all these things, as well as details about all our (not-for-profit)
commercial services, including our student-bar (Source) and student venue (53 Degree), can
be found at http://www.uclansu.co.uk/.
For students who are not already in employment you will be able find details of all the latest
part-time jobs and information in the Opportunities Centre which is the Union’s One Stop
Shop to find employment or volunteering whilst you study. With thousands of jobs and
voluntary positions advertised, agency work through the Bridge and information on over
2000 volunteer positions within the Union.
5. Assessment
Please note that all modules will be assessed. You are expected to attempt all required
assessments for each module for which you are registered, and to do so at the times
scheduled unless authorised extensions, special arrangements for disability, or extenuating
circumstances allow you to defer your assessment.
5.1 Assessment Strategy
Assignments allow you to develop your own arguments and conclusions related to set tasks
as there are often many possible solutions to a particular problem. Assessment is largely
based on the ability to demonstrate clearly which approach you have taken and why.
The most appropriate method of assessment has been selected in order to meet the specified
learning outcomes outlined in the module information pack. Assessment methods used
include:
• Formal essays and reports
• Practical observations and skill competence
• Individual and group presentations
• Seminar papers on nominated topics
• Log books, diaries and portfolio of practical work
• Industry-based project.
The course team have devised the assessment strategy with the needs of the Hospitality
industry in mind. The emphasis towards group work and presentational skills reflect the need
and abilities of the industry more adequately than conventional examinations you would be
expected therefore to have a professional approach to a wide range of assessment situations.
5.2 Notification of assignments and examination arrangements
The Module Information Packs (MIPs) and briefing sessions for assignments are designed to
let you know what you should do to submit a successful assessment. Make sure that you
attend these sessions!
All of the hand-in deadlines for formal assessments are published in the Module Information
Packs at the start of the academic year. It is your responsibility to manage the research,
synthesis and production of your assignments throughout the year to ensure you submit within
the hand-in deadlines. Lead lectures, seminars and applied ‘practicals’ are designed to
support your assignment submission and failure to attend any of these sessions may result in
module tutors not offering additional individual tutorials.
All coursework must be submitted with a Student Submission From and Assessment
Feedback Form (available on the Blackboard site for each module). The Student Submission
From must be completed and signed. It is a declaration that the work that has been submitted
has not been plagiarised as well as providing appropriate details.
The Assessment Feedback Form is a medium for providing formal feedback on coursework.
Coursework submitted without a completed Student Submission Form may be treated as a
non-submission and marks may be deducted in accordance with the University regulations on
late and non-submissions.
5.3 Referencing
This is an important aspect of academic work and is very easy to understand. A key starting
point in understanding referencing is to address the questions, what, why, when and how.
What is referencing?
Referencing is a simple issue but one that many students avoid getting just right.
Referencing is the process of ensuring that any sources used are appropriately
acknowledged. It is about being fair. If the ideas presented are not that of the students, its
sources and authors need to be highlighted.
Why reference?
Learning to be an effective student is also about learning to be an effective academic. In
other words, it is important to understand the ways that effective academics carry out their
work. Referencing is carried out by all academics in a specific way appropriate to their
discipline. Students’ work becomes professional and demonstrates higher levels of
academic attainment if methods and modes of referencing are learnt. If referencing is not
learnt and applied, students will be deemed to be incompetent academics at first glance and
this generally leads to a loss of substantial marks.
Essentially the purpose of referencing is to ensure that presented work is substantiated with
and supported by appropriate theories and evidence. By referencing, presented work for the
most part becomes more reliable and valid. As a result, examiners are more likely to reward
greater credit to students for their work.
When to reference?
The need to reference occurs at either of two specific moments. If any ideas “that belong to
an author” is being expressed, it must be identified as belonging to that author. If any words
are being written from the words of the author, then these must be clearly identified as not
the students’ but the author. There must be no doubt in the examiners mind as to when your
words and ideas start and finish and where the words and ideas of others are included.
Another key moment is when specific ideas that are being presented in assignments need
substantiating and justifying. This can often be done by using the work of others to provide
evidence and support for the ideas that are being presented.
Throughout the three years of the degree, referencing should, for the most part, occur in the
majority of written work (and presentations too). If there is any doubt, students must seek
guidance from their module tutors.
How to reference?
Referencing within assignments can take many different forms. The Harvard style of
referencing is the style that must be adopted in your academic work unless it has been
specified otherwise. The following are some of the more common approaches and techniques
within the style.
A common approach is to directly or explicitly quote the work of other academic(s) or
author(s). It is normal for the direct quotation to be placed in quotation marks, followed by the
surname of the author(s), the year of the publication and the page number(s) where the quote
may be found. Where the extract is longer than three lines of normal text, it is convention
to have the quote as a separate paragraph indented from the left and right margins without
quotation marks.
An alternative is to make reference to the work of others indirectly. In this case quotations
marks are not used and the page number is omitted. There are numerous sources of
information in the University library on referencing. One such example is
Brotherton, B. (2008) Researching Hospitality and Tourism: A Student Guide, Sage, London.
The list of references that has been used in compiling the work follows the conclusion to a
piece of academic work. Note: This is not called a bibliography. The reference List will include
all the references that have been used in the study. In addition, it should NOT include
additional reading that has not been referred to or referenced in the study. All entries in the
reference list, must be in alphabetical order.
The following are examples of how a reference list would appear.
References
Ritzer,G. (2004) The Globalization of Nothing, Pine Forge Press, London.
Ball, S., Kirk, D., Jones, P., and Lockwood, A. (2003) Hospitality Operations: A
Systems Approach, Continuum, London.
5.4 Confidential material
It is possible that during your programme of study you will require access to sensitive
information, particularly when working in professional domains. It is essential that you
ensure that any participants remain anonymous if they are reported as part of an assignment
submission.
Students should be committed to pursue their research activities (project, investigation,
enquiry, survey, or any other interaction with people, including the use of data derived from
that interaction) in an ethical manner. The practice of ethics is about conducting one’s
research activity in a disciplined manner within legal and other regulated constraints and with
minimal impact on and detriment to others. In the process of research the student should
- safeguard the interests of those involved in or affected by their work
- report their findings accurately and truthfully
- consider the consequences of their work or its misuse for those they study and other
interested parties.
Students are responsible for considering the ethical implications of all research activities and
should familiarise themselves with the University’s ethical framework available at:
https://www.uclan.ac.uk/students/research/ethics.php
If in doubt about any ethical issues related to their research students should consult their
dissertation supervisor for advice.
5.5 Dealing with difficulties in meeting assessment deadlines
Assignments must be submitted no later than the date on your assignment instructions /
brief. If you anticipate that you will have difficulty in meeting assessment deadlines or you
have missed or are likely to miss in-semester tests you must report this at the earliest
possible opportunity to the relevant module leader or Academic Advisor.
Authorisation of the late submission of work requires written permission. The School with
responsibility for your module will be authorised to give permission for one extension
period of between 1 and 10 working days where appropriate evidence of good reason has
been accepted and where submission within this timescale would be reasonable taking into
account your circumstances (Academic Regulations:G3).
You should complete and submit an extension request form, with any supporting evidence,
to your School office. Further information is available on the Student Portal at:
https://www.uclan.ac.uk/students/study/examinations_and_awards/extenuating_circumstanc
es.php
We aim to inform you of a decision about granting an extension within 2 days of the receipt
of the request.
If you are unable to submit work within 10 working days after the submission date due to
verifiable extenuating circumstances, you may submit a case for consideration in
accordance with the University’s Policies and Procedures on Extenuating Circumstances
(Academic Regulations: G9 and Assessment Handbook).
5.5.1 Extenuating circumstances
Some students face significant events in their personal life that occur after their course has
started, which have a greater impact on their students than can be solved by the use of an
extension. If this applies to you, the University is ready to support you both with regard to
your course and your personal wellbeing through a process called Extenuating
Circumstances (see Academic Regulations: G9 and Assessment Handbook).
"Extenuating Circumstances" is a phrase which refers to exceptional factors outside of your
control which have adversely affected your performance within your course. These factors
may prevent you from attending examinations or other timed assessments or caused you to
miss assessment submission dates. Examples are illness, accidents or serious family
problems.
Normally extenuating circumstances will relate to a change in your circumstances since you
commenced your course, which have had a significant, adverse effect on your studies.
Everyday occurrences such as colds or known conditions such as hay-fever will not qualify
unless the effects are unusually severe and this is corroborated by a medical note. The
University does not look sympathetically on absences or delays caused by holiday
commitments or by work commitments in the case of full-time students. The normal work
commitments of part-time students would not constitute an extenuating circumstance. A
disability or learning difficulty does not constitute an extenuating circumstance (Academic
Regulations: G5).
Further information is available on the Student Portal at:
https://www.uclan.ac.uk/students/study/examinations_and_awards/extenuating_circumstanc
es.php
You can apply for extenuating circumstances online via myUCLan. You must apply no later
than 3 days after any examination or assessment submission date. Do not wait until you
receive your assessment results to submit a claim. It is in your own interests to submit the
claim as soon as possible.
You will be expected to re-submit claims for extenuating circumstances for each semester.
All evidence that is relating to extenuating circumstances will be treated in a sensitive and
confidential manner. Supporting evidence will not be kept for longer than is necessary and
will be destroyed shortly after the end of the current academic year.
Further information about the submission process is available at:
https://www.uclan.ac.uk/students/study/examinations_and_awards/extenuating_circumstanc
e_submission.php
In determining assessment recommendations, Assessment Boards will consider properly
submitted claims from students who believe their performance has been adversely affected
by extenuating circumstances. N.B. Assessment Boards are not permitted to alter individual
assessment marks to take account of extenuating circumstances (Academic Regulations:
G9 and Assessment Handbook).
5.5.2 Late submissions
If you submit work late and unauthorised, a universal penalty will be applied in relation to
your work:
• If you submit work within 5 working days following the published submission date you
will obtain the minimum pass mark (ie 40% for levels 4, 5 and 6 work, 50% for level 7
work) for that element of assessment.
• Work submitted later than 5 working days after the published submission date will be
awarded a mark of 0%.
• Unauthorised late submission at resubmission will automatically be awarded a mark
of 0%.
5.6 Feedback Following Assessments
UCLan is committed to giving you clear, legible and informative feedback for all your
assessments (Academic Regulations: G2.4). You are expected to review and reflect on your
feedback and learn from each experience to improve your performance as you progress
though the course.
You will be provided with generic feedback for in-module formative and summative elements
of assessment which contribute to a module within 15 working days of the scheduled
submission or examination date. Generic feedback on end of module assessment and
dissertations will be made available within 15 days of publication of results. Feedback may
be oral, written, posted on a website or other.
For distance learning courses:
You will be provided with generic feedback for in-module formative and summative elements
of assessment which contribute to a module within 20 working days of the scheduled
submission or examination date. Generic feedback on end of module assessment and
dissertations will be made available within 20 days of publication of results. Feedback may
be oral, written, posted on a website or other.
5.7 Cheating, plagiarism, collusion or re-presentation
You are required to sign a declaration indicating that individual work submitted for an
assessment is your own.
If you attempt to influence the standard of the award you obtain through cheating, plagiarism
or collusion, it will be considered as a serious academic and disciplinary offence as
described within the Academic Regulations: G7 and the Assessment Handbook .
•
•
•
•
Cheating is any deliberate attempt to deceive and covers a range of offences
described in the Assessment Handbook.
Plagiarism describes copying from the works of another person without suitably
attributing the published or unpublished works of others. This means that all quotes,
ideas, opinions, music and images should be acknowledged and referenced within
your assignments.
Collusion is an attempt to deceive the examiners by disguising the true authorship of
an assignment by copying, or imitating in close detail another student’s work - this
includes with the other student’s consent and also when 2 or more students divide
the elements of an assignment amongst themselves and copy one another’s
answers. It does not include the normal situation in which you learn from your peers
and share ideas, as this generates the knowledge and understanding necessary for
each individual to independently undertake an assignment; nor should it be confused
with group work on an assignment which is specifically authorised in the assignment
brief.
Re-presentation is an attempt to gain credit twice for the same piece of work.
Within the School all student assessments that are text-based are submitted via a software
package called ‘Turnitin. This is accessed through your module Blackboard space. While this
package will provide you with your feedback and grade, its original purpose was to examine
the originality of your work. Turnitin works by comparing your submitted assignments to an
extremely large database of journals and books as well as websites and student work from
UCLan and other Universities. If you copy information from these sources, ‘Turnitin’ will
signpost these to the tutor in the final originality report. The tutor will then make a judgement
as to whether you have plagiarised or not. This is a very robust tool and has identified
plagiarism that may have gone unnoticed previously.
You will be shown how to access ‘Turnitin’ and will use it throughout the duration of your
programme. If you would like to know more about the Originality check in ‘Turnitin’ then
follow the link: http://turnitin.com/en_us/features/originalitycheck .
The process of investigation and penalties which will be applied can be reviewed in the
Assessment Handbook, section 5. If an allegation is found to be proven then the appropriate
penalty will be implemented:
In the case of a single offence of cheating, plagiarism, collusion or re-presentation:
• the penalty will be 0% for the element of assessment, and an overall fail for the
module.
• the plagiarised element of assessment must be resubmitted to the required standard
and the mark for the module following resubmission will be restricted to the minimum
pass mark (ie 40% for levels 4, 5 and 6 work, 50% for level 7 work).
• when it is detected for the first time on a resubmission for an already failed module,
no further resubmission for the module will be permitted, and the appropriate fail
grade will be awarded.
In the event of a repeat offence of cheating, plagiarism, collusion or re-presentation
(irrespective of whether the repeat offence involves the same form of unfair means) on the
same or any other module within the course:
• the appropriate penalty will be 0% for the module with no opportunity for reassessment. This penalty does not preclude you being able to retake the module in a
subsequent year.
The penalties will apply if you transfer from one UCLan course to another during your period
of study and module credits gained on the former course are transferred to the current
course.
Contact the Students’ Union Advice and Representation Centre by emailing:
suadvice@uclan.ac.uk for support and guidance.
5.8 Appeals against assessment board decisions
If you consider that you have a reason to appeal against an assessment board decision,
please bear in mind that your reasons must fall within the grounds specified in the University
Academic Regulations: Section I. You cannot appeal simply because you disagree with the
mark given. The specified grounds for appeal are:
1. that an Assessment Board has given insufficient weight to extenuating
circumstances;
2. that the student’s academic performance has been adversely affected by extenuating
circumstances which the student has, for good reason, been unable to make known
to the Assessment Board;
3. that there has been a material administrative error at a stage of the examining
process, or that some material irregularities have occurred;
4. that the assessment procedure and/or examinations have not been conducted in
accordance with the approved regulations.
If you want to appeal, then you must do so within 14 days of your results being published.
The onus is on you to find out your results and submit your appeal on time. Contact the
Students' Union Advice Centre suadvice@uclan.ac.uk for support and advice.
The dates for publication of results can be found in the UCLan academic calendar on
https://www.uclan.ac.uk/students/study/files/201516_Academic_Calendar.pdf
6. Course regulations
6.1 Course requirements
In order to achieve the BA / BA (Hons) in Hospitality and Event Management by part-time
study students are expected to fulfil all the requirements of the programme. Students must
complete all the compulsory modules indicated in the course structure and must achieve in
total the required number of modules as indicated in academic regulations.
The BA / BA (Hons) Hospitality and Event Management course, like many other degree
courses within the University, is divided into levels and stages. In addition, due to the parttime nature of this programme, the course is divided into separate years.
The programme consists of three levels of academic activity, each corresponding in effect to
a third of the overall course, and these are delivered over five years of part-time study. Once
a particular level has been completed students who leave the programme can be awarded an
exit award of the university Students who leave the programme after successfully completing
levels 4 or 5, (after one and a half years or three years) may be awarded a certificate or
diploma respectively. Students who leave after year four, with16 successful modules can be
awarded the BA degree. Students who complete during year five with a total of 18 successful
modules will achieve a BA (Hons) Degree in Hospitality and Event Management. Students
must refer to The Student Guide to Regulations for full details regarding the awards. The
following table, however, shows a summary of the years, levels and stages.
Level
P/T years
Completed Modules
Exit Award
4
1.5
6
Certificate of Higher
Education
12
Diploma of Higher
Education
16
Degree
18
Honours Degree
5
6
3
4
6
5
6.2 Classification of Awards
The University publishes the principles underpinning the way in which awards and results
are decided in Academic Regulations Section H. Decisions about the overall classification of
awards are made by Assessment Boards through the application of the academic and
relevant course regulations. In simple terms an undergraduate honours degree classification
is based on the highest classification:
1. The Average Percentage Mark (APM) of your level 5 and 6 modules (generally taken
in years 2 and 3 of a full time course) weighted 30:70.
Or
2. Your Average Percentage Mark in year 3 only (ie your level 6 modules)
If the APM is near a borderline, ‘at the discretion of the Assessment Board, students may be
classified according to the academic judgement of the Assessment Board taking into
account their overall profile and performance with the minimum requirement that:
1. A minimum of 3 modules (60 credits) at level 6 are in the classification band and
2. The APM is no lower than 2 percentage points below that required for the higher
classification.’
In operating discretion for profiling Course Assessment Boards will use academic judgement
and may refer to performance in core modules; the placement component, the
dissertation/project or other factors which have been published to students.
Borderline APMs
Students will be considered for profiling within the following range ‘borderline’ APMs:48.00 – 49.99 for the award of a Lower Second
58.00 – 59.99 for the award of an Upper Second
68.00 – 69.99 for the award of a First
However, according to the regulations APMs of x9.5 and above will automatically be
rounded to the number above and the higher award granted.
‘Profiling’ Influences on Borderline Decisions
Three specific ‘influencers’ are used in creating a ‘Profile’ for borderline students informing the
assessment board’s decision. These relate to
(i)
considerable evidence of exit velocity, ie performance at level 6;
(ii)
placement performance (where applicable);
(iii)
Performance on independent work at level 6.
Normally, where one or more of these is positive the Board will award the higher classification.
7. Student voice
You can play an important part in the process of improving the quality of this course through
the feedback you give. In addition to the ongoing discussion with the course team throughout
the year, there are a range of mechanisms for you to feedback about your experience of
teaching and learning. We aim to respond to your feedback and let you know of our plans for
improvement.
The Students Union can support you in voicing your opinion, provide on-going advice and
support, and encourage your involvement in all feedback opportunities. They will be
requesting that you complete the National Student Survey (during semester 2 for students in
their final year of study) or the UCLan Student Survey (all other students).
The Students’ Union and University work closely together to ensure that the student voice is
heard in all matters of student-life. We encourage students to provide constructive feedback
throughout their time at university, through course reps, surveys and any other appropriate
means,
The Union’s Student Affairs Committee (SAC), members of Students’ Council and School
Presidents each have particular representative responsibilities, and are involved with
decision making committees as high as the University Board. Therefore it is very important
students engage with the democratic processes of the Students’ Union and elect the
students they see as most able to represent them.
The course changes as a result of student feedback, for example the External Examiner
report submitted in June 2013 listed some comments from the two final year students who
were met during the EE visit in March 2013, also the Student – Staff Liaison Meetings
unravelled the following issues:
•
•
•
•
•
•
Student Representatives reported that, initially, many students were dissatisfied with
the timetabling system. Many students had lectures and seminars scattered across
campus and found that their lessons were widely spread throughout the day/week,
making it difficult for those students who commute and part-time students who are
working full time.
Action taken: the timetable for 2013-14 was made available to students in May 2013
Course Reps raised issues regarding the 15-week semesters. Students felt affected
by not having an enhancement week, as there is no opportunity to catch up on
reading or completing assignments. This has also impacted on attendance.
Action taken: the Engagement Weeks were introduced to the Schedule on teaching
(one in each semester)
Course Reps outlined students’ concerns regarding the placement process and
support provided by the Placements Unit.
Action taken: a School Work Placement Co-ordinator has been appointed and there
is a supporting Organization Website on Blackboard.
7.1 Course representatives
A course representative is a student who represents their fellow students’ views and
opinions to the course team, school, university and students’ union. Course representatives
work proactively and diplomatically to improve the academic and non-academic experiences
of students.
The role of a course representative is extremely beneficial to both students on your course
and the university. It enables students to have ownership of their student experience and
voice their opinions and share positive practice with the course team, primarily the Student
Staff Liaison Committee Meetings (see below).
Course representatives will be elected every year either in April or September. Alongside
receiving recognition, support and respect being a course representative is a great
opportunity to enhance your employability skills. If you are interested in becoming a course
representative and wish to find out more about the role simply contact the Students’ Union
Advice and Representation Centre by emailing: coursereps@uclan.ac.uk.
7.2 Student Staff Liaison Committee Meetings (SSLC)
The purpose of a SSLC meeting is to provide the opportunity for course representatives to
feedback to staff about the course, the overall student experience and to inform
developments which will improve future courses. These meetings are normally scheduled
once per semester. Your Course Leader will facilitate the meetings using guidelines and
provide a record of the meeting with any decisions and / or responses made and / or actions
taken as a result of the discussions held. The meetings include discussion of items
forwarded by course representatives, normally related to the following agenda items
(dependent on time of year).
The course team encourage student feedback in all areas and recognise that additional
items for discussion may also be raised at the meeting
• Update on actions completed since the last meeting
• Feedback about the previous year – discussion of external examiner’s report; outcomes
of National /UCLan student surveys.
• Review of enrolment / induction experience;
• Course organisation and management (from each individual year group, and the course
overall);
• Experience of modules - teaching, assessment, feedback;
• Experience of academic support which may include e.g. Personal Development
Planning, Academic Advisor arrangements and The Card;
• Other aspects of University life relevant to student experience e.g. learning resources,
IT, library;
• Any other issues raised by students or staff.
Schedules of SSLC meetings are then circulated to the representatives through their UCLan
email. Minutes from the meetings are circulated to all course leaders and course
representatives who will then distribute to the whole course cohort. Minutes are also posted
on a relevant School’s Organization Blackboard site.
7.3 Complaints
The University recognises that there may be occasions when you have cause for complaint
about the service you have received, when this happens, the complaints procedure is
intended to provide an accessible, fair and straightforward system which ensures as
effective, prompt and appropriate response. Click on this link for more information
Complaints Procedure.
8. Appendices
8.1 Programme Specification
UNIVERSITY OF CENTRAL LANCASHIRE
Programme Specification
This Programme Specification provides a concise summary of the main features of the
programme and the learning outcomes that a typical student might reasonably be
expected to achieve and demonstrate if he/she takes full advantage of the learning
opportunities that are provided.
1. Awarding Institution / Body
University of Central Lancashire
2. Teaching Institution and
Location of Delivery
University of Central Lancashire
3. University School/Centre
School of Sport, Tourism and The Outdoors
4. External Accreditation
n/a
5. Title of Final Award
BA (Hons) Hospitality and Event Management
(by part-time study)
6. Modes of Attendance offered
Part Time
7. UCAS Code
N220
8. Relevant Subject
Benchmarking Group(s)
Unit 25 Hospitality HLST08
9. Other external influences
n/a
10. Date of production / revision
of this form
June 2012 / July 2013
11. Aims of the Programme
•
•
•
To provide a broad based and intellectually challenging programme which will
enable students to gain skills, knowledge and experience that will prepare them for
a successful managerial career in the hospitality and events industry.
To support vocational and academic development with specific reference to the
subjects of hospitality and events through a range of compulsory and optional
modules.
To promote an ethos of self-development, self-management, and reflective selfassessment throughout the curriculum in order to foster greater awareness and
confidence to engage in management.
12. Learning Outcomes, Teaching, Learning and Assessment Methods
A. Knowledge and Understanding
A1 Critically analyse and evaluate contemporary issues within the subject area of
hospitality and event management.
A2. Appreciate the importance of both theory and practice for effective hospitality and
event management.
A3. Understand why reflective practice is essential for effective managerial performance in
the hospitality and event industries.
Teaching and Learning Methods
Knowledge is acquired through a combination of lectures, seminars, and workshops.
Whilst students also gain practical skills through their work experience this is consolidated
within a theoretical context. Students engage in directed personal studies aimed at
enhancing both knowledge and understanding.
Assessment methods
A range of assessment methods are utilised to assess the learning outcomes, these include
practical assessments, presentations, reports, essays, exams, portfolios and discussions.
Formative assessment is a feature on all modules through formal assessment as well as
verbal feedback and discussions in seminars and action learning sets. Detail of assessment
methods and individual briefs are provided in the Assessment Handbook and the Module
Information Pack respectively.
B. Subject-specific skills
B1 Assess and apply solutions to managerial problems within the hospitality industry using
academic models and theories.
B2. Critically evaluate corporate and business policies and practices and contribute to the
formulation of strategies within the context of hospitality and events.
B3. Utilize enhanced employability skills in developing a career within the area of
hospitality and event management.
Teaching and Learning Methods
Individual modules involve students developing and utilising one or more of these skills in
preparing material for seminars, participating in activities and preparing assignments.
Subject specific skills are also acquired through practical industry experience in the
hospitality and events industry and reflection in workshops.
Assessment methods
Assessment of subject specific skills is undertaken both formatively and summatively
through practical sessions, workshops, presentations and formal coursework and exams.
C. Thinking Skills
C1. Critically analyse issues and problems and develop rational solutions.
C2. Use self-awareness and creativity in problem solving and reasoning.
C3. Demonstrate an ability to apply practical solutions to real problems based upon the
application of analysis and reflection.
Teaching and Learning Methods
Students are encouraged to challenge and present alternative approaches to different
management concepts within hospitality and events. Skills are further developed by in-depth
analysis and evaluation in a critical context. The skills specifically developed in each module
are highlighted in the skills matrix provided in the Module Information Pack.
Assessment methods
Intellectual skill development is assessed through a variety of assessments. Successful
completion of most coursework and exams requires demonstration of analytical abilities.
D. Other skills relevant to employability and personal development
D1. Understand the importance of reflective practice for continual professional
development and career progression.
D2. Work effectively to complete tasks as an individual or in groups within structured and
unstructured contexts.
D3. Effectively utilize a range of communication skills for different purposes including the
effective use of ICT.
Teaching and Learning Methods
The Personal Development strand modules: Foundations in Scholarship, Research and
Technology, Talent Management and Employability and Continuing Professional
Development are specifically designed to develop and assess employability and skills
related to the personal development. Additionally, the development of such skills is also
embedded throughout in the teaching, learning and assessment strategies of all modules
on the programme.
Assessment methods
Students will be able to demonstrate these skills through the submission of different types
of assessment, including portfolios and presentations, which involve different forms of
communication and different work settings. Formative assessment will involve analysis of
practical situations through action learning sets and in case studies.
13. Programme Structures*
Level
Level 6
Level 5
Level 4
14. Awards and Credits*
Module
Code
TL3018
Module Title
TL3140
Tourism and Events:
Society, Culture and the
Visitor Experience (C)
20
TL3050
Managing Strategically in
Tourism, Hospitality and
Events (C)
20
TL3093
Continuing Professional
Development (C)
20
TL3091
Work Based Project (C)
40
TL2068
Human Resource
Management Issues (C)
20
TL2011
International Issues in
Hospitality (C)
20
TL2008
Marketing & ICT for Visitor
Economy Managers (C)
20
TL2075
Industrial Consultancy
Project (C)
20
TL2119
Applied Research and
Service Quality in Tourism,
Hospitality and Events (C)
20
TL2122
International Corporate
Hospitality and Business
Events (C)
20
TL1089
International Hospitality
Management (C)
20
TL1017
Event Planning and
Management (C)
20
TL1086
TL1043
Case Studies in Global
Hospitality (C)
Credit
rating
20
Foundations in Scholarship, 20
Research and Technology
(C)
20
Operational Issues in Food
20
and Beverage
Bachelor Honours Degree
Hospitality and Event
Management
Requires 360 credits including
a minimum of 100 at level 6 or
above and a minimum of 220
credits at level 5 or above and
a minimum of 320 credits at
level 4 or above.
Bachelor Degree in
Hospitality and Event
Management
Requires 320 credits including
a minimum of 180 at Level 5 or
above and 60 at Level 6.
Diploma of Higher Education
in Hospitality and Event
Management
Requires 240 credits including
a minimum of 100 at level 5 or
above and a minimum of 200
credits at level 4 or above.
Certificate of Higher
Education in Hospitality and
Event Management
Requires 120 credits at Level 4
or above.
TL1090
Exploring Management in
Tourism, Hospitality and
Events (C)
TL1092
Hospitality and Events in
Action (C)
20
Exceptionally, students may take up to
one 20 credit option at Stage 1 and up to
one 20 credit option at Stage 2 from the
School’s module catalogue and/or a
module from the UCLan Advantage
Curriculum Pathway (ie. Language,
Futures, Volunteering modules) provided
that the option contributes to the
learning outcomes of the programme.
Permission of the Course Leader is
required.
15. Personal Development Planning
Personal Development Planning is a key feature of the programme and is facilitated through
the core Personal Development modules: Foundations in Scholarship, Research and
Technology, Human Resource Management Issues and Continuing Professional
Development.
16. Admissions criteria
Successful applicants must possess the equivalent of 240 UCAS points. Non-standard
applications and mature students are considered on an individual basis in relation to
practical knowledge and academic achievement. All none standard applicants will be
interviewed. Support from an employer will be seen as a positive indication in decision
making to admit applicants. An ability to benefit from the programme will always be the key
admissions criteria.
17. Key sources of information about the programme
•
•
•
•
University Website
UCAS Handbook and Website
Open Days and Applicant Days
Department Leaflets.
18. Curriculum Skills Map
Please tick in the relevant boxes where individual Programme Learning Outcomes are being assessed
Programme Learning Outcomes
e.g. LEVEL 5
e.g. LEVEL 6
Module
Level Code Module Title
Core (C),
Compulsory
(COMP) or
Option (O)
TL3018 Case Studies in Global
Hospitality (C)
(C)
TL3140 Tourism and Events:
Society, Culture and the
Visitor Experience (C)
(C)
TL3050 Managing Strategically in
Tourism, Hospitality and
Events (C)
(C)
TL3093 Continuing Professional
Development (C)
(C)
TL3091 Work Based Project (C)
(C)
TL2068 Human Resource
Management Issues (C)
(C)
TL2011 International Issues in
Hospitality (C)
(C)
TL2008 Marketing & ICT for Visitor
Economy Managers (C)
(C)
TL2075 Industrial Consultancy
Project (C)
(C)
TL2119 Applied Research and
Service Quality in Tourism,
Hospitality and Events (C) (C)
Knowledge and
understanding
Subject-specific
Skills
Thinking Skills
A1
A2
B1
B2
C1
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Other skills
relevant to
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personal
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TL2122 International Corporate
Hospitality and Business
Events (C)
TL1089 International Hospitality
Management (C)
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(C)
e.g. LEVEL 4
TL1017 Event Planning and
Management (C)
(C)
TL1086 Foundations in
Scholarship, Research and
Technology (C)
(C)
TL1043 Operational Issues in Food
and Beverage
(C)
TL1090 Exploring Management in
Tourism, Hospitality and
Events (C)
(C)
TL1092 Hospitality and Events in
Action (C)
(C)
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Note: Mapping to other external frameworks, e.g. professional/statutory bodies, will be included within Student Course Handbooks
8.2 Your Tuition Fees include:
• Scheduled course tuition, academic, technical and administrative support, use of
course equipment and facilities.
• Course related induction activities.
• Course assessment and awards.
• Access to the university’s library and online resources, including on-campus wifi,
networked and remote access to the university’s virtual learning environment,
• Use of the university’s estate and resources for scheduled activities and learning
support
• Dissertation, project and/or thesis printing and binding where the submission of
printed and bound documents is a requirement for assessment of the module.
• Use of the university’s technical equipment and materials identified by the course
teaching team as essential for the completion of the course.
• Items identified under your course name in Table One below:
Table One
Course
BA (Hons)
Event
Management
Year one
Basic Food Hygiene
Certificate
CIEH Qualification
30students
Hospitality experience
Trip within the UK
BA (Hons)
International
Hospitality
Management
Basic Food Hygiene
Certificate
CIEH Qualification
30students
Hospitality experience
Trip within the UK
Essential chefs’ whites
hire and laundering
Essential food costs for in
course activities
BA (Hons)
International
Tourism
Management
Team building trip within
the UK
Year two
Year three
BA (Hons)
Management in
Tourism,
Hospitality and
Events
(Foundation
entry year)
Welcome period activity
–Frontier Education
Welcome period activity
(returning students)
UK trip associated with
assessment
Welcome period
activity (returning
students)
Additional optional opportunities listed in Table Two may be offered on your course.
The optional and extra costs listed in Table Two are not included within your Tuition
Fees.
Table Two:
Optional costs:
Estimated costs
Course title
NOT included in tuition fees
BA (Hons) Event
International Trip study visit option
£600
Management
module Flights and Accommodation year
two
£1500
International Fieldwork trip option (e.g.
visited Cambodia in 2014)
Total = £2,100
BA (Hons) International
Hospitality Management
BA International Tourism
Management
International Trip study visit option
module Flights and Accommodation year
two
International Fieldwork trip option (e.g.
visited Cambodia in 2014)
International Trip study visit option
module Flights and Accommodation year
two
International Fieldwork trip option
(e.g. visited Cambodia in 2014
2014 visited Krakow
2014 visited Poland)
£600
£1500
Total = £2,100
£600
£1,500
£250
£260
Total = £2,010
Additional optional costs may be incurred by some students.
These optional extra costs are NOT included within the Tuition Fees.
Optional items – all courses
Estimated costs
Travel to course related work
Variable depending on the distance travelled and the
placements, work experience,
method of transport chosen.
voluntary work, or site visits (for
example costs of petrol, business level
motor insurance cover, taxis, train
fares, bus fares etc.).
Library fines & charges
On time £0.00
0-8 days overdue £0.10-0.50 per day
9+ days overdue £0.50-£1.00 per day
Avoid these by returning on time or
renewing books!
40+ days replacement cost and administrative
charges/account suspension
Costs of obtaining medical or other
evidence to support applications for
extenuating circumstance applications
relating to assessments.
Fees for arranging and invigilating
course examination(s) off campus are
payable by the student (where
permitted by course regulations and
approved by course leaders)
Printing of electronic books, journals
etc.
For example a medical certificate may cost from £10.
Printing of reports, course materials
and other course documents, which
have been supplied or are available
electronically or in hard copy in the
library.
£300
Variable, but recommended academic text books
often cost between £15-80 per copy, although some
cost outside of this range.
Estimated £0.10 per copy sheet
Living costs:
These are not included in tuition fees. You will need to budget for these separately.
Below is an indication of some typical living costs, but everyone is different and you
are strongly advised to plan your own budget.
Typical items
Estimated
Estimated
weekly costs
weekly costs
lower range
higher range
Accommodation:
£79.03
£107.83
University Halls of Residence based on a 42 week contract.
Private Halls of Residence
£70
£110
(Living at home may reduce your accommodation costs)
(£0)
Food
£20
£30
Internet connection
£0
£12
(free wifi on campus, in university halls of residence and in
some private accommodation)
Toiletries/Laundry
£5
£15
Gas/electricity/water
£0
£20
(included within university halls of residence costs and
some private accommodation – check your contract)
Printing, copying, stationery.
£2.50
£10
Travel expenses
£0
£40
(vary by travel method & distance - on foot/bicycle, bus,
train or car. If using bus or train check travel card / season
ticket rates for savings).
University halls of residence and a good selection of private
accommodation are available either on campus or a short
walk from campus.
Mobile phone or landline
£2.50
£10
Books
Leisure
Total per week
Total for 42 weeks
(typical halls of residence contract)
Total for 52 weeks
£5
£5
£110
£4,620
£10
£25
£282
£11,844
£5,720
£14,664
You may also need to budget for ‘one off’ or irregular costs
Typical items
Notes
Bedding
From £20
Clothes
Costs vary depending on your needs
TV licence
£145.50 per year
Insurances
Varies depending on your needs
Computer/laptop/telephone Varies depending on model and whether new or second hand
Furniture, crockery etc.
Furnished accommodation may include all your needs. Check
what is included.