ISSUE
05
Q3 2011
News
QUARTERLY
JOURNAL OF
SURVEILLANCE
TECHNOLOGY
DTT MAKES A SPLASH AT THE SUBWAY CONVENTION
Wetzel’s Pretzels Selects DTT as Preferred
Surveillance Vendor
This Issue:
In the News
Los Angeles, CA – July 28, 2011
Wetzel’s Pretzels and DTT Surveillance
entered into an agreement this
month naming DTT as the preferred
surveillance and loss prevention vendor
for the brand. DTT has completed a
number of installations to date and
continues to install new franchise
locations daily. A nationwide rollout to
all of Wetzel’s markets is ongoing with
DTT.
According to Wetzel’s Pretzels’ SVP
of Operations, Vincent Montanelli,
“Wetzel’s selected DTT because of the
truly superior technology. The systems
will help us to significantly improve our
overall operation while at the same
time strengthening loss prevention. With
POS integration and the SmartAudit™
tool we get a great snapshot of
what’s happening every day at each
location.”
Tom Moran, Executive VP for DTT
stated that “We are really happy to
announce this newly formed partnership
with Wetzel’s Pretzels. It is fantastic
to begin working closely with all of
the Wetzel’s locations as this brand
continues marketplace expansion.
The selection by Wetzel’s affirms our
commanding loss prevention position for
restaurant operators across all industry
segments.”
Customers Speak Out
What’s New at DTT?
Upcoming Events
Follow us:
DTT’s Managed Service Offerings Continue to Grow!
In our last issue we introduced you to our SmartAudit™, Temperature Control,
Vital Signs Monitoring, & Background Check Services. Now check out 4 more
DTT Services that will help you to better manage your operation!
Exception-Based Reporting
Pre-determined high priority transactions
and events sent directly to your email.
Event Log Queries
Time-stamped log of various in-store
events such as cash-handling,
oil treatments, temperature readings,
clock-ins and outs,
and food preparation.
Tipline
Anonymous tip line service available to
employees to report concerns or make
suggestions about the workplace and/or co-workers.
New Off-Site Storage/
DVR Replacement
Insurance Policy
DVR’s can be stolen during restaurant
robberies or break-ins...Don’t lose
your valuable video and audio
footage as a result!
Off-Site Storage
Managed Services
Coupling off-site storage with DVR
replacement will not only guarantee that
your video and audio surveillance data is
secure, but also that you will not have to
purchase another DVR in the event that it is
stolen or damaged.
Storing surveillance video information in
an off-site location will ensure that you
always retain a backup copy of your data
in the event that the DVR’s hard drive gets
corrupted.
If an intruder attempts to cover their tracks
by physically taking the DVR from your
store, video and audio information is still
being stored off-site up to the moment the
DVR was taken.
If a fire or other disaster strikes, the video
information is stored up to the moment the
internet connection is interrupted or the DVR
is destroyed.
Remote Incident Support & Archiving (RISA)
CD burn of a particular incident sent
overnight to the applicable party and
admissible in the court of law.
How Does It Work?
1. Video is transferred from the DVR to the
backup server as soon as the individual clip
completes on the DVR.
2. Transferred files are stored on the
backup server (located off-site in a secure
location) for emergency retrieval.
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DTT’s LATEST PRODUCT
MyDTT – All New DTT Enterprise Management Tool
DTT’s Latest Offering Promises To Revolutionize The Way You Manage
Your Locations.
At MyDTT.com you’ll have access to a variety of enterprise-specific data. Remotely
monitor your system health, view your stores live, access all of your exception
reports and other loss prevention material including SmartAudits™, cases,
investigations, tip line submissions, and more. Also submit or review support tickets
and contact your LP auditor directly. All of this information is available to you
within just a few clicks of the mouse.
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Continued Partnership
Between DTT Surveillance
and American Dairy Queen
Corporation (ADQ)
Los Angeles, CA – August 9, 2011 | DTT
Surveillance continues to roll out surveillance
technology to Dairy Queen® locations across
the country. The Dairy Queen® franchise
community has recognized outstanding value
provided by DTT’s technology and loss
prevention services. As of this month, DTT
has installed more than 200 DQ® locations
nationwide.
ADQ and DTT have signed a preferred vendor
agreement and, as a result, the relationship
between the two companies continues to grow.
DTT enjoys a strong reputation within the DQ®
franchise community as the only endorsed and
approved surveillance system. Dairy Queen®
also serves on the DTT Steering Committee,
providing on-going insight regarding
enhancement of the surveillance solution for
their brand.
Chris Schwanz, National Accounts Program
Manager for ADQ stated, “DTT is a highly
valued solution that provides DQ® operators
with unparalleled surveillance and business
intelligence tools. Their technology platform
is best-in-class and we have found their
service and support to be exceptional. DTT
is dedicated to helping restaurants improve
operations and increase profits – a perfect fit
for the Dairy Queen® system.”
Thomas Moran, Executive Vice President for
DTT stated, “Our partnership with ADQ has
been fantastic and this represents a key to
our continuing success with the QSR community
throughout the United States. As we continue
to increase the value proposition for our
customers, the Dairy Queen® system is among
the first of our customers to have the newest
products delivered.”
Over the last year, DTT has strengthened
relationships with various restaurant concepts,
providing complete surveillance management
solutions including the most advanced Point-OfSale integration technology in the market and
the industry leading SmartAudit™ service. DTT
offers actionable operational information and
analytical tools for owners to manage their
locations more effectively and profitably.
The IHOP Experience, Womack Restaurants
“When we were looking into a new surveillance vendor years ago, we were
impressed not only with DTT’s system overall but also the fact that they are the
leader in the industry. Selecting DTT turned out to be a win-win situation.
DTT provides a great product with exceptional customer service. It is really nice
to be able to call someone on the phone that can quickly resolve a problem or
answer a question. With our older systems, if equipment broke down or we had a
problem, someone had to go to the store to take care of it. DTT’s support team, in
contrast, can take care of things remotely and immediately.
Additionally, the fact that DTT offers a subscription-based payment method is
of great benefit to us because we are not required to put down a large sum of
money up front. A lot of owners worry about that; DTT makes it easy. Plus, with a
monthly payment we are guaranteed software or hardware upgrades whenever
they are available and also have access to 24/7 customer support throughout the
subscription period.
As far as DTT’s services are concerned, Remote View is an essential tool for us as
a multi-unit IHOP operator with stores in several cities across 2 states because it
means that we can monitor what is going on at our locations without actually being
there. The ability to access the stores live as well as in playback mode has become
critical for us both operationally and financially. Because we can look back at a
specific incident we save ourselves a great deal of time, whether in relation to a
customer or employee complaint, police investigation, or training issue.
DTT’s SmartAudit™ has helped us come closer to our goals as a company.
Working closely with the LP team, we are really leveraging these exception-based
reports. I love the audits because they make me more aware of everything going
on at the restaurants that I can’t easily discern on my own! With these audits we
are finding cases of cash handling abuse, food cost and backdoor security issues,
and housekeeping concerns. Now that this information is available to us we have
been able to reduce food costs and significantly improve customer service. We are
uncovering issues and trends that have a vital impact on our business plan.
The system has also been helpful in speeding up the flow in our dining rooms. With
a monitor at the hostess podium, they can easily view what tables are clean and
available without having to walk through the dining room. This means that we can
seat customers more quickly and efficiently.
From a training perspective, DTT’s systems allow us to identify those servers who
may need additional guidance. When we review video together and they see
themselves, they become partners in the evaluation process and help to identify
those areas where they can improve.
We also use DTT to monitor the backdoors so we know who (and what!) goes in
and out. This was particularly important at a restaurant in Marion, IN recently. This
store closes at midnight and at 4 or 5am we received a phone call from the police
department notifying us of a break-in. Not only were we able to pull the video
footage and see the thieves walk in through the backdoor but we also noticed
that one of them was an ex-employee. This footage has proven to be invaluable
throughout the investigation.
Ultimately, DTT’s system is very easy to use and has been incredibly effective for
us on the whole. As a restaurant operator, I highly recommend DTT to others in the
space. DTT is a great partner in helping us to maintain our food costs and keep
our employees honest.”
-Mike Meling, Director of Operations
Womack Restaurants
Interview held on August 16, 2011
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DTT Surveillance Secures
$20 Million in Financing
from CapitalSource
CEO Talks Growth
The credit facility funds expansion
of sales channel, product, and
service offerings
The last few months have been especially remarkable for DTT. We
continue to experience tremendous growth within the restaurant industry,
have added over 25,000 square feet of office space and secured
a $20 million credit facility. With this additional funding we will be
able to explore other verticals where our surveillance model can be
successfully deployed.
Los Angeles, CA - September 6, 2011 |
DTT Surveillance Inc., a leading supplier
of digital surveillance solutions for the
restaurant and hospitality industries,
announced today that it has secured
a $20 million credit facility from
CapitalSource.
Our accomplishments are largely the result of the remarkable people
we have at DTT. This incredible group of colleagues, combined with
industry-leading technology and top quality service have been the
primary drivers for our success. On several occasions I have mentioned
to the team here that we haven’t yet scratched the surface; this
achievement is a true testament to that statement.
Sam Naficy, President/CEO at DTT stated,
“We have experienced incredible growth
over the past two years having more than
doubled our subscriber base. We are
pleased to have CapitalSource further
reinforce its commitment to DTT and look
forward to our ongoing relationship.”
Naficy further added ”this additional
funding will enable us to replicate our
successful restaurant/hospitality model for
other ancillary verticals.”
Thank you all for your continued support.
“DTT has done an outstanding job
addressing the unique needs of its
target markets, and the results have
been compelling,” said William Schmidt,
Managing Director at CapitalSource.
“Despite the challenging macro
environment, DTT continues to demonstrate
strong growth and top-tier customer
retention. CapitalSource is proud to be
extending its relationship with DTT.”
DTT is the largest nationwide provider of
high quality video surveillance, as well
as loss prevention and managed services
focused specifically on the restaurant
and hospitality industries. The system
integrates business analytics software with
surveillance cameras and DVRs to provide
operators with actionable business
intelligence data.
-Sam Naficy, President/CEO
DTT Surveillance
DTT Rolls Out Forensic Investigations Service
What is a Forensic Investigation?
An in-depth exploration of a particular incident or event that takes place
at a store.
What’s included in the package?
In addition to a pdf copy of the investigation, you will receive a follow-up
consultation from DTT’s Director of Store Safety & Security. He will walk you
through the details of the investigation and answer any questions you may have.
What kind of incidents would this service cover?
Forensic Investigations document incidents of any kind such as Fraud, Robberies,
Theft, Harassment Cases, Slip and Falls, etc.
When might it be valuable to my organization?
If an incident occurred that requires you to provide evidence for prosecutions
or lawsuits the Forensic Investigation will be a substantial asset to present to
the authorities.
Contact your Account Executive for more information.
800.933.8388 | www.dttusa.com/forensic.php
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Upcoming Events
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McDonald’s Women Operators Network Business
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Scottsdale, AZ - October 4-7
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Scottsdale, AZ - October 11-13
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Subway Development of SE Florida Meeting
Miami, FL - October 13
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