DTT Business
Transformation Study
AT A GLANCE
OPERATOR NAME
Marty Wallin
COMPANY
Wallin Management
CONCEPT
Subway
UNITS
5
EMPLOYEES
~55
OFFICE LOCATION
Minnesota
DTT Uncovers Internal Theft at Subway Store
I have been a DTT customer since 2007. At that time I did
not have any interest
in the SmartAudit™
If I’d signed up for the
service. A recent
service at that time, I
experience at one
could have potentially prevented
of my stores taught
significant cash loss.
me otherwise. If
I’d signed up for the service at that time, I could have
potentially prevented significant cash loss.
In the event that a customer asked for a receipt, the
employee would have to re-ring the transaction without
item correcting. So, receipts and credit card transactions
posed a barrier for her scheme.
Back in October, I received a complimentary SmartAudit™
from DTT that indicated possible fraud. I requested a
more thorough look into
the situation and DTT’s
Approximately
Forensic Investigation
$13.00 per hour
clearly indicated that an
worked was stolen over a
employee had been ringing
15 month timeframe.
up fraudulent transactions
dating back to July of 2012. Approximately $13.00 per hour
worked was stolen over a 15 month timeframe.
At the end of December I filed a report with the police
department and was able to give them a flash drive with
DTT’s Forensic Investigation and video clips showing the
employee taking money. It was a very complete package.
The Process
The employee managed to pocket money using the item
correct feature on our registers. She rang up items ordered
and stated the amount to the customer; while the customer
was gathering cash, she item corrected the tender to
$0. The employee would collect cash from the customer
and place it in the register, then calculate the customer’s
change.
While doing cash balances, where cash was to be placed in
an envelope, the employee was seen on camera keeping
some bills on a shelf, not in the envelope. At the end of her
shift, she’d retrieve the loose cash and place it in her purse
or jacket.
Looking at the POS transactions from this employee’s shift,
it was clear that the majority of cash transactions were item
corrected. If a credit card was used for payment, all red
negatives from the last few cash transactions were visible.
This is how DTT was able to quantify all item corrects.
Admitting Theft + Filing a Report
I contacted the employee over the phone and stated that
she was terminated for stealing. She did not question it. A
couple of weeks later, she sent me a text message admitting
to stealing.
The employee appeared to
ring up two sandwiches for
the customer. She appeared
to receive cash as payment
then item corrected the entire
transaction, totaling it to $0.00.
By item correcting the
transaction but receiving
a cash payment from the
customer, the employee
created an overage in the cash
register, which can be taken at
a later time without detection.
The employee appeared to
complete a cash drop then
reach under the counter with
cash in hand. The employee
appeared to have removed cash
from the register and hide it
underneath the counter.
dttusa.com 800.933.8388
If the employee admits to stealing only $1,000 it is
considered a felony. I did also file an insurance claim and I
know they will be going after her to recoup their losses.
There’s a cost to having DTT of course but the system pays
for itself over and over and over again because I’m able to
catch and prevent fraud.
A Learning Experience
I recently talked with DTT’s Business Consulting Group
and will be meeting with a consultant again soon for
additional training. They will soon have me setup to receive
an email notification every time a transaction includes an
item correct with a $0 balance tender. Training is all about
setting parameters and identifying what you want to be
alerted about.
I know there is fraud going on at every restaurant in the
world in different ways. It is up to the owner to determine
how much they want
to know. How much
As an operator, you
time, effort, and money
think you have a good
do they want to spend
employee but can never be sure.
on uncovering it? Do
the potential findings
outweigh the cost of the system? Now, I can confidently say
that those costs are justifiable.
If I had been signed up for SmartAudits™ when I first installed
the DTT system years ago, this employee would not have
lasted a month. As an operator, you think you have a good
employee but can never be sure. Once you get away with
something it’s hard to stop; you become more and more
greedy and the sky’s the limit. When no one’s catching you,
you build a routine. This employee had been stealing month
after month and created an additional income for herself.
DTT LP Services
There’s a cost to having DTT
I’ll be signing up
of course but the system
for SmartAudits™
pays
for
itself
over and over and over
this month as
again
because
I’m able to catch and
a result of this
prevent
fraud.
whole experience.
I used to think I
could handle Loss Prevention myself; but, I don’t actually do
it. Whatever I pay per month for these services is justifiable;
it will save me money in the long run.
If you are not going to look for issues and monitor
your operation regularly and consistently, then
you need to hire someone to do it.
I think that I’ll see more of the same issues at my stores
moving forward as well as a great deal of Sweethearting. I
know it’s going on but haven’t been able to call people out
on it.
With SmartAudit™ in place last year, I would’ve been aware
of various problems at my stores. As a Franchisee, if you
are not going to look for issues and monitor your operation
regularly and consistently, then you need to hire someone
to do it. I’m very confident that DTT is the right partner for
my business.
About SUBWAY®
The SUBWAY® restaurant chain is the world’s largest restaurant franchise, with nearly 37,000 locations in 100 countries. Headquartered in Milford, Connecticut and with regional offices in Amsterdam, Beirut, Brisbane, Miami and
Singapore, the SUBWAY® franchise was co-founded by Fred DeLuca and Dr. Peter Buck in 1965. For more information, please visit www.SUBWAY.com.
About DTT
Headquartered in Los Angeles, California, DTT provides digital video surveillance solutions to the hospitality and specialty retail industries. DTT was founded in 1999 by Sam Naficy, leveraging the power of emerging digital
technology to support the needs of a broad base of clientele. Since first launched, DTT has equipped, serviced and supported more than 30,000 clients. Every day, software provided by DTT protects trillions of dollars in assets and
oversees nearly 2 million employees. Some of the world’s most popular and respected restaurant brands use DTT including McDonald’s, SUBWAY®, Dairy Queen, Burger King, Dunkin Brands, Taco Bell, KFC, Auntie Anne’s, and Potbelly
Sandwich Works, to name a few. Please visit www.dttusa.com for more information.
dttusa.com 800.933.8388