VET SPORT and RECREATION - Organise personal work priorities and Development
Assignment 2:
Due Date:
Organisational Requirements
The organisation or sport and recreation sector in which an individual is working will determine the specific
elements that may need to be considered when implementing work schedules, planning or organisation of
activities. Many of these elements are Australian law and must be adhered to in all workplace environments to
ensure safety, equality, productivity and success. These organisational requirements include:
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Access and equity principles and practices
Business and performance plans
Defined resource parameters
Ethical Standards
Goals, objectives, plans, systems and processes
Legal and organisation policies, guidelines and requirements
OHS policies, procedures and programs
Quality and continuous improvement processes and standards
Quality assurance and/ or procedures manual
Access and Equity Principles and Practice
Access and equity principles should be implemented in every workplace to ensure fairness with regards to
employment, promotion, disabilities and the organisation’s code of practice. These principles should be
practiced within the workplace every day. These principles should apply to all staff, management and clients. It
is the responsibility of each individual workplace to develop their own access and equity policy.
Access and equity in the workplace is protected through Equal Opportunity and Anti-Discrimination legislation.
Eg. Age Discrimination Act 2004, Disability Discrimination Act 1975, Racial Discrimination Act 1975 and Sex
Discrimination Act 1984.
Task 1- Multiple Choice
Choose the correct answer for the following. Each question is worth one (1) mark.
1
If you were suffering from stress, how might you deal with it:
a fight with everyone, blame
your colleagues, get angry
c
b seek counselling, report to
team leader, see a doctor
see a doctor, sleep at work, d have unapproved time off,
make work pay for a
see a doctor, take vitamin
holiday
tablets
e report to team leader,
refuse to complete your
work tasks
f
leave it unresolved as it will
go away, act like nothing is
wrong
Answer _____
2
Your conduct at work should be in accordance with:
a the Bible
b whatever the boss says
c
d Murphy’s Law
the Code of Conduct
e the rules of playing golf
f
rules made by your team
leader
Answer _____
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3
Factors which could affect your work performance include:
a social demands, equipment breakdown, weather
b work hours, ability to get out of doing the task, coffee breaks,
c
time, weather, other work demands, available assistance, contingencies
Answer _____
4
Workplace issues include:
a conflict with other personnel, funding for new technology, not enough harassment
or discriminatory behaviour
b occupational health and safety, conflict with other personnel, perceived
harassment or discriminatory behaviour
c
voting of staff to the social committee, occupational health and safety, opportunities
for partying at work with other personnel
Answer _____
5
Recycling helps save the environment. It also helps an organisation by:
a cluttering up the office with collection boxes and bags
b creating a good public image which could attract additional clients
c
giving staff additional work to keep them busy
Answer _____
Task 2 – TRUE/ FALSE
For the following questions, tick the correct box: T or F. Each statement is worth one
(1) mark.
T
F
1 Conflict is a bad thing and we should avoid it happening in
a workplace
2 If my organisation implements a change to improve
efficiency, I don’t have to implement the change if I don’t
like it
3 It is within my rights to make threatening phone calls to my
colleagues and make offensive jokes about their race
4 I should be actively promoting safe working conditions and
environments for both my colleagues and clients
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5 To work effectively I need to be able to interact with
people who have a wide diversity of characteristics and
backgrounds
6 I can be courteous to my work colleagues by ignoring
what they say and showing that you I’m not interested in
listening to them
7 One big task is made up of many smaller components and
this makes achieving the task easier
8 I can minimise workplace conflict by completing agreed
tasks and demonstrating a commitment to assist others
9 As a team member, I should treat other members
equitably regardless of the age, sex, disability or cultural
background
10 It is my responsibility to follow procedures that are in place
with regard to the disposal of dangerous goods
Task 3 –True / False
For the following questions, tick the correct box: T or F:
1. It is a good idea to break tasks down into smaller
components.
2. If my organisation implements a policy on personal dress I
don't have to adhere to it all the time.
3. I should deal with client's requests as soon as possible.
4. It is OK to leave boxes in the walkways for a short time.
5. To work effectively I need to be able to interact with
people who have a wide diversity of characteristics and
backgrounds.
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6. If I am unable to complete a task I should not tell my
colleagues straight away.
7. Only older people have to worry about Occupational
overuse injuries.
8. I can minimise workplace conflict by completing agreed
tasks and demonstrating a commitment to assist others.
9. As a team member, I should treat other members
equitably regardless of the age, sex, disability or cultural
background.
10. Solving team problems is only the leader's responsibility.
Task 4 - Fill
in the gap
Insert the missing word or words in the following statements. Choose your words from the list
below. You can only use each word once. Each word to be inserted is worth one (1) mark.
skills
conscientious
group
individuals
fitness
team leader
personnel
motivated
accountable
succinct
smaller
chart
1 As an employee, I’m required to carry out my duties in a professional, responsible and
manner and to be
.for my official conduct and decisions.
2 If I have a problem completing a work task or need clarification of an instruction, I should
ask my
for help.
3 Comments that I make at a meeting should be clear,
and loud enough
for everyone to hear.
4 I should have a level of
that will allow me to work effectively. I
shouldn’t be afraid to discuss any concerns I have about my inability to do so with the
relevant
.
5 Good performance at work is a result of knowing what is expected of me, being
and having the
to do the job.
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6 Conflict in the workplace can be between two
a
, an individual and
, groups within the same organisation or between organisations.
7 Match the columns
Match the term in Column A with its definition in Column B. Each question is worth one (1)
mark.
Column A
Column B
1. Equal Employment Opportunity
a) conflict which often results in a
‘scene’ and regrettable decisions
2. meeting
b) steps to waste minimisation in the
workplace
3. crisis
c) guideline stating the type of clothing
employees should wear
4. reduce, reuse, recycle
d) a gathering to personally give people
information
5. dress code
e) everyone is entitled to a ‘fair go’ with
regard to training and job prospects
Answers
1
__
__
2
Column A
3
__
4
__
5
__
Column B
6. organisational chart
f) prepared and circulated to all
members before a meeting
7. brochures, leaflets and signs
g) a certificate that will help me
respond to injury emergencies
8. agenda
h) techniques to plan and prioritise
work tasks
9. first aid certificate
i) workplace information that will keep
me up to date of the skills I need
10. mind map and work plans
j) help me to see where I fit into my
organisation
Answers
6
__
7
__
8
__
9
__
10
__
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Task 5 - Numerical Problems - Insert the missing word or words in the following
statements:
1.
Complete the following tasks without using a calculator if possible.
Your supervisor has asked you to work out the total attendance figure for the Vacation
Care Program that has been run over ten days of the last fortnight. The participation
numbers for each day are: 100,123, 131,190, 124, 89, 157,163, 178, 188.
A/ What is the total attendance?
B/ What is the average attendance for the ten days?
2.
A large family has arrived for the aerobics class. There are 6 children and two adults. Entry
fees are $2 per child and $7 per adult.
A/ What is the total cost?
B/ How much change will they get from $50?
3.
You are asked to workout some catering amounts in preparation for the weekend
bushwalk. There are 13 people participating. Each person will need:
- 200gm of butter
- six slices of bread
- 150g rice
- 5 litres of water
A/ What are the total amounts will you need for each item?
B/ How many loaves of bread would you need to buy if there are 40 slices in a
loaf?
4.
You have been asked to work out how much GST the Football club has collected on its
memberships. The total amount collected is $21,868.
A/ How much GST has been collected?
B/ If half of the membership income comes from juniors - what amount would
this be (GST included)?
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5.
You need to mix up the drinks for the community dance. The ratio of cordial to water is
1:5. The total amount of drink required is 40 litres.
How many litres of cordial do you need to use? How many litres of water will be needed?
Task 6 - Match the phrase from column A to the phrase that best suits in column B.
Responding to Incoming Telephone Calls
Responding to Incoming Telephone Calls
1. A warm, friendly and courteous manner
F. identify clearly your firm, your department and or
yourself as applicable.
2. Greet the caller pleasantly and
G. one for the receiver and one for the pen and note
pad.
3. Letting a telephone ring too long before it is answered
H. results in smooth and rewarding relationships with
callers.
4. Answer the telephone with two hands
I. creates impatient callers who hang up and take their
business elsewhere.
5. Find out and use the caller’s name
J. remember to take their telephone number and keep
your promise to call back at a time convenient to them.
6. If a client opts for being called back
K. so that both of you are clear about what happens
next.
7. If a client opts to wait on the line
L. they will feel they are being dealt with on a personal
basis.
8. Close your call with a reconfirmation of the next point
of action
M. remember to keep them informed about every ninety
seconds, so that they do not think they have been
forgotten.
1
2
3
4
5
6
7
8
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Body language
Body language, or non-verbal communication, is very important. It gives us feedback about
how well, or bad, our communication is going. A wink, a nod, a smile, a tear, a gesture, a
yawn, heavy breathing, a blush, silence — they all say something about how the sender or
receiver are feeling. Your posture, by whether you are standing tall or slouching, can tell
how confident you are. Your voice, by its speed, pitch, tone and volume will tell your listener
the importance of your message. Crossed arms often represent a closed or defensive
manner.
Being aware of body language will help you to communicate more accurately. With body
language signals, you don’t just have to rely on the words that are spoken.
Task 7
What do you think the follow hand signals mean?
Only 8% of our communication is through what is actually
said. The other 92% is through body language, gestures,
expressions and tone of voice.
Did you know?
Don’t forget to listen!
The sport and recreation industry is full of active people. Think about a physical activity that you participate in.
When you work hard at this activity your blood pressure increases, your body temperature rises and your pulse
rate speeds up. Your body should experience these same changes when you actively listen! To really listen is
hard work. It means listening with your ears, eyes and heart and being able to control your body language so
as to not send the wrong message. The term for such listening is ‘active listening’.
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Task 8
A/ If you were talking to someone and they had their arms crossed and weren’t maintaining eye contact,
are they really listening to you?
B/ What types of body language would tell you that the person you were taking to was really listening to
you?
TASK 9 – ANTI-DISCRIMINATION
Access the following website and then complete the questions:
http://www.playbytherules.net.au/legal-stuff/discrimination
1. What is discrimination?
2. List the types of unlawful discrimination?
3. Outline two of these types of unlawful discrimination.
4. Outline 3 sport and recreation areas (places) where unlawful discrimination may occur.
5. When is discrimination legal? Provide a brief explanation.
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RESPOND TO CLIENTS AT RISK
1. How can I best give feedback to a player or participant about their poor behaviour?
2. Should I drive a player/participant home after a game or practice?
3. What should I do if an athlete is injured and clothing must be removed to treat the injury?
4. Can I physically comfort a player or participant?
5. What if I witness someone harassing a team mate?
6. What should I do if I discover that initiation rites/behaviours occurred during a team trip?
7. What should I do if a parent, who is involved in a custody dispute over a child on your
team, arrived to pick up his/her child without the other parent's permission?
8. What should I do if a parent is repeatedly late to pick up a player after games and
practices - often so late that everyone else has left the facility?
9. How might coaches and officials manage the 'ugly parent'?
10. As a coach, can I become friends with parents and not be accused of playing favourites?
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VET SPORT and RECREATION – RESPOND TO CLIENTS AT RISK
Ensure physical contact is appropriate
Physical contact with players/participants should be:
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to develop sport skills
to give sports massage
to treat an injury
to prevent or respond to an injury
To meet the specific requirements of the sport.
All physical contact should meet the following criteria:
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physical contact should be appropriate for the development of a sport skill
permission from the player/participant should be sought
Player/participants should be congratulated or comforted in public, not in an isolated
setting.
Do not sexually harass any player or participant.
QUESTION 1:
An aerobics instructor from the local recreation centre touched my daughter
inappropriately. What can I do?
QUESTION 2:
My basketball coach tells everyone that I am in love with him. Then at training he
touches my bottom and other places, and says it's okay. Is it okay?
Treat all team members fairly
Decisions about team selection, time on the field, positions played, access to equipment, access
to training opportunities and so on should be made fairly and not involve irrelevant factors such
as a person's age, race, sexuality and so on.
QUESTION 3:
If a girl is good enough, shouldn't she be allowed to play in a boys' team?
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QUESTION 4:
My daughter plays in a junior mixed hockey team. Although the same number of boys
and girls are meant to be on the field, there are always more boys on the field than
girls. When girls do get to play, they don't get chosen for the good positions as often as
the boys. Who can I talk to about this?
QUESTION 5:
My son is eight years old and wants to play in the girls' netball team. Should he be
excluded from the team just because he is a boy?
Try not to lose your temper
Juliet Haslam, member of the 2004 Olympic Gold Medal winning Australian Hockeyroos, knows
the importance of coaches and players being positive and supportive.
"I love playing hockey and there was no better feeling than playing for Australia with the
Hockeyroos. But whether it is representing your country or playing club hockey to keep fit, the
important thing is that you enjoy the game. And if your coaches and team mates encourage,
support and help each other - it's a very enjoyable place to be. Constant criticism from the coach
or teammates simply wears you down. Discrimination and harassment in any form helps no-one
to enjoy what they're doing."
Losing your temper and harassing players is not a good coaching technique.
QUESTION 6:
Is verbal harassment potentially unlawful?
QUESTION 7:
Under some circumstances can verbal harassment of children be emotional abuse?
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Guidelines for working with players and participants, especially children
Clubs should provide coaches, officials and others with guidelines to help them when working with
children, young people and other players and participants.
Guidelines or strategies that may be useful include:
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Supervision for children and young people - The number of supervisory staff needed
will depend on the age and number of children involved, and whether there are disability
considerations.
Being alone with a child or young person - Do not isolate yourself with a child, and
avoid being alone with a child
Change Rooms - Before going into change rooms knock or announce that you will be
coming in. Try to have another adult with you.
Collection by parents/guardians - Your club needs to let parents/guardians know
about its policy on the collection of children.
Overnight trips - Always have more than one adult with children on an overnight
trip/camp, and do not separate yourself and children from other adults. Ensure that all
children are adequately supervised.
Injuries and illness - Your club must have guidelines for handling injuries and
illness that may occur during sporting activities.
Use of images of children and young people - Your club needs to have clear
guidelines on the use of children's images - for example, on promotional material.
Bullying, harassment and discriminatory behaviours - Prevent abusive initiation or team
bonding activities, rough, physically hurtful or sexually provocative games, scape-goating,
ridiculing, rejecting and isolating behaviour
Adopt positive language and behaviour
Phil Smyth, coach of the Adelaide 36ers national basketball team, understands the importance of
being able to communicate respectfully to his players:
"Coaching is one of the most precise and demanding things anyone can do. On the whole it is far
more about how you relate to your players than about tactics. People's needs vary so much, and
as a coach it's very important to begin with the premise of respecting and trusting your players at
all times. Try to remember what you liked as a player, how you responded and what you needed.
It's amazing what you'll get back from them in return: a healthy team culture and confidence
from which good performances follow."
As a coach, you should understand the importance of reinforcing good behaviour and treating
players respectfully.
QUESTION 8:
As a coach I get the best out of my players by being tough and getting stuck into them
if they aren't trying hard enough. What's wrong with that?
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UNDERSTANDING DISCRIMINATION AND HARASSMENT
Discrimination means making choices about how we treat other people. Those choices can be made using real and
relevant information, or they can be based on prejudice, stereotypes and bias. Some discrimination is unlawful
(for example, sexual harassment and racial discrimination) and some is not (for example, a coach who shows
favouritism towards their own child over other players).
All discrimination is undesirable if it leads to unfair treatment of players, members or other participants in
recreation and sport.
WHAT IS UNLAWFUL DISCRIMINATION
A good example of fair discrimination in sport relates to team selection.
If you are a coach/selector, and you have more players than you can fit in your team, you must discriminate
between the available players. You must choose who will be in the starting team and what positions they will play,
to arrive at the best possible team. In junior and sub-junior sport you have the additional responsibility to ensure
fair participation. Those choices should be based upon relevant criteria such as ability, attitude, effort, and
attendance at practise. These are all fair and legitimate criteria to apply to team selection.
Questions: Look at a sporting team/ club you are involved with and examine the selection process of the
team. SPORT = ______________________________ eg. Netball Team
1.
Who selects the team?
2.
What criteria are used to select the team?
3.
Do you believe that the process of team selection is fair? Discuss.
4.
If you could improve the selection process, indicate how you would do this.
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DISCRIMINATION
Application of the Disability Discrimination Act 1992
True or false quiz
1. It would be lawful to disallow a guide dog accompanying a person who is blind, providing that the building has
reasonably prominent signage that no animals were allowed in the building.
TRUE or FALSE
2. The assistant coach of your club harasses a member of the team because she has post-natal depression. He
constantly calls her a ‘nutter’. Because he is not the person in the paid coaching position (the coach is paid, but
the assistant is not) the club is not vicariously liable for his actions.
TRUE or FALSE
3. Sheila wants to join the Xtra Sport and Recreation Club, which has their members compete in soccer, boccia
and athletics. However, the club president said she is ineligible because all of the other members of the club
have cerebral palsy. Sheila does not. This is clearly a case of discrimination against Sheila.
TRUE or FALSE
4. Sunshen Sporting Club is a small community-based association that has few members and minimal financial
means. A sister of one of the members uses an electric wheelchair and wants to join the club as a social
member. The club is really keen for this to happen and has investigated the costs. Basically even though they
have accessed a grant from the council, the alterations will make them broke. Consequently the club has
reluctantly informed Vanessa that the alterations will not be made. The club’s action is discriminatory.
TRUE or FALSE
5. Bob is a tennis player with an amputation. His coach continually calls him ‘Stumpy’ against his wishes. He
has asked the coach to stop calling him Stumpy on four occasions, but to no avail. This behaviour is clearly
harassment.
TRUE or FALSE
6. Morny Leisure Centre must allow a volleyballer with an intellectual disability to play in the A-grade competition
because she really wants to play A grade. Her mother is also keen for her daughter to play A grade. The centre
will be discriminatory if they do not allow the girl to play in A grade.
TRUE or FALSE
7. It is discriminatory if a swimmer with asthma is continually made to sit out by her coach because of her
asthma, despite being given a current medical clearance.
TRUE or FALSE
8. Discrimination also covers parents of people with disabilities, so in theory a club could not exclude a parent of
a child with a disability from joining the committee because they felt that the parent would be too busy to help
out.
TRUE or FALSE
9. The club president is reluctant to make the club inclusive, and he states that it does not matter because the
club has insurance so it will be okay if it gets sued.
TRUE or FALSE
10. Alex plays a non-contact sport and has hepatitis C. The association has banned him from playing because
they say other players can contract the disease from sweat. This clearly is discrimination.
TRUE or FALSE
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