Goitom Tesfom Tsegay
Professor (tenured), Department of Management
College of Business and Public Administration
EWU–Bellevue Campus
Education:
 Ph.D., Marketing and International Business, University of Groningen,
Groningen, the Netherlands, fall 2003.
 M.Sc., Marketing, University of Groningen, Groningen, the Netherlands,
winter 1997.
 B.A., Business Management, Minor in Accounting, University of Asmara,
Asmara, Eritrea, summer 1993.
 Teaching certificate, Eritrean Teachers Training Institute, summer 1986.
Research Interests:
 Consumer Behavior, Retailing Management, International Business,
Entrepreneurship and Business ethics.
Professional Certifications
Teaching, (at Eastern Washington University only).
 MKTG 310, Principles of Marketing, 4 credits.
 MKTG 400, Buyer Behavior, 4 credits.
 MKTG 413, Integrated Marketing Communications, 4 credits.
 MKTG 414, Retail Management, 4 credits.
 MGMT 422, Entrepreneurship, 4 credits.
 MGMT 423, Business and Society, 4 credits.
 MGMT 470, International Business Management, 4 credits.
 MGMT 471, Multinational People Management, 4 credits.
 MGMT 495, Internships, variable credits.
Professional Experience (academic):
• Professor, Department of Management, College of Business & Public
Administration, Eastern Washington University, Cheney, WA, September,
2015 – Present.
• Associate Professor, Department of Management, College of Business &
Public Administration, Eastern Washington University, Cheney, WA,
September, 2011 – June 2015.
• Director of the EWU’s Business Program at Bellevue, September 2010present.
 Assistant Professor, Department of Management, College of Business &
Public Administration, Eastern Washington University, Cheney, WA,
September, 2005 - June, 2011.
 Adjunct Faculty, Seattle University, Seattle, WA, January 2004 – March, 2005.
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Chair, Department of Management, University of Asmara, Asmara, Eritrea,
Jan.1998-Sep.1999.
Lecturer, Department of Management University of Asmara, Asmara, Eritrea,
Dec.1993-Sept.1999.
Junior High School Instructor, Ministry of Education, Eritrea 1986 – 1988.
Professional Experience (non-academic):
 Assistant Manager, Mc Donald's Corporation, Seattle, WA, April, 2005 August, 2005.
 Retail Store Manager, Richlen’s Retail Store, Seattle, WA, December 2003 –
March 2005.
 Small Scale Private Auto export, The Netherlands, 2002-2003.
Research:
Selected Refereed Journal Articles:
• With Tessema, M. et.al.(2014). Effects of employees' background on
perceived organizational justice: Managerial Implications. International
Review of Administrative Science, 80, 443-463.
• With, Birch, N. J., & Tessema, M. (2014). The Role of Pre and Post Licensing
Training of Real Estate Agents on Ethical Decision Making. International
Journal of Business Governance and Ethics 8(4), 349-375.
• With Birch, N. J. (2012). Does definition of self predict adopter dog breed
choice? International Review on Public and Nonprofit Marketing, 10 (2), 103127.
• With Birch, N. J. (2011). Do Switching Barriers in the Retail Banking Industry
Influence Customers in Different Age Groups Differently? Journal of Services
Marketing, 25 (5), 371-380.
• With Birch, N. J. (2011). Determinants of Sales Persons Ethical Decision
Making: The case of real estate agents, International Journal of Business
Governance and Ethics (1), 28-48.
• With Birch, N. J. (2010). Do they Buy for their Dogs the way they Buy for
themselves? Psychology & Marketing, 27 (9), 898-912.
• With Zerom, D. (2009). Agent's Quest for Reputation and Referrals from Past
and Present Customers as the Agent's Source of Business. International
Journal of Services, Economics and Management, 1 (3), 250-256.
• With Lutz, C. (2009). Immigrant entrepreneurs challenge conventional
wisdom: adherence to immigrant networks plays a minor role in business
success. International Journal of Entrepreneurship and Small Business, 8 (2),
241-258.
• Single author (2008). Determinants of Export Marketing Channel Design to
Developed and Developing Countries: Exploratory Study. Journal of
International Food & Agribusiness Marketing, 20 (4), 91-112.
• With Birch, N. (2008). Do offshore outsourcing firms in the US use their
investment on corporate social responsibility to alleviate negative attitudes
towards offshore outsourcing? Social Responsibility Journal, 4 (4), 428-438.
• With Lutz, C. (2008). Evaluating the Effectiveness of Export Support Services: A
user (customer) perspective. International Journal of Emerging Markets, 3 (4),
364-377.
• With Lutz, C. (2006). Classification of Export Problems of Manufacturing
firms from developing countries. International Journal of Emerging Markets,
2 (4), 262-281.
• With Lutz, C., & Ghauri, P. (2006). Solving Exports Marketing Problems of
Small and Medium-sized Firms from Developing Countries: Evidence from
Eritrea. Journal of African Business, 7 (1/2), 57-87.
• With Lutz, C., & Ghuari, P. (2004). Comparing Export Marketing Channels:
Developed vs. Developing Countries. International Marketing Review, 21
(4/5), 409-421.
• With Ghauri, P., & Lutz, C., (2003). Using Networks to Solve Export Problems
of Small and Medium-sized Firms from Developing Countries. European
Journal of Marketing, 37, 728-752.
Selected Refereed Conference Proceedings:
 With Birch, N. J. (2012). Does the role a pet played and the way the pet is lost
influence the pet owner's next adoption decision?. European Business
Research Conference. Rome Italy.
 With Birch, N. J. (2010). Does definition of self predict dog breed
choice? Annual American Business Research Conference, Las Vegas, NV
 With Birch, N. J. (2009). Do Switching Barriers in the Retail Banking
Industry Influence Customers in Different Age Groups Differently? Hawaii
Conference on Business, Honolulu, HI.
 With Birch, N. J. (2008). Determinants of Sales Person Ethical Decision
Behavior. First International business conference, Global Strategic
Management, Dearborn, MI.
 Single author (2007). Challenges to Building A Sustainable US Seafood
Industry and Possible Solutions . The Global Management & Information
Technology Research Conference, New York, NY.
 Single author. (2006). The role of Social networks on the entrepreneurial
drive of East African entrepreneurs in the Seattle area. Hawaii Conference on
Business.
 With Lutz C. & Ghauri P. (2003). Interdependence in Export Marketing
Channels. International Business and Economy Conference, San Francisco, CA.
 Single author (2002). Export Problems of Footwear and Textile
Manufacturing Firms in Eritrea. The Role of Research in Nation Building
Symposium.
Working Papers:
 Does the recent mobile phone service provider shift from contract to no
contract mobile phone service plan influence customers with different age
and income group’s differently?
 Switching behavior of U.S. mobile phone service customers after providers
shift from contract to no contract mobile phone service plans.
 Do mobile phone service customers in the U.S. have media preference as
their source of information for mobile phone service purchase decisions?
Academic Honors and Other Professional Recognition:
 2011-2012: Best Paper Award, European Business Research conference,
Rome, Italy.
 2008-2009: College Research Excellence Award, Eastern Washington
University, College of Business and Public Administration.
 2007-2008: Certificate of Merit Award. Global Strategic Management Inc.,
Dearborn, Detroit, MI.
 2006-2007: Certificate of Best Presenter Award, The Global management
and Information Technology Research Conference, New York, NY.
Professional Development:
 2014-2015: Society for Teaching and Learning in Higher Education
Conference, Vancouver, British Columbia.
 2010-2011: 1st Annual Faculty Development in International Business
Conference hosted by the Penn Lauder CIBER, Wharton Business School,
University of Pennsylvania, Philadelphia, PA
 2006-2007: Pacific Northwest Higher Education Teaching and Learning
Conference, Vancouver, Washington.
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