Definition
of TQM
The importance of
Quality & TQM
Basic Elements
of TQM
How to Achive
TQM
5 Pillars of TQM
Barriers to TQM
ty?
What is Qu ali
Achieve increasingly better product and
services
A system of continuous improvement; of
employing participative management and
centered on the needs of the customers
Total
Quali
ty Ma
n agem
ent (T
Q M)
1
onal Manage
TQM vs Traditi
TQM
1.
2.
3.
4.
5.
1.
2.
3.
4.
5.
ment
Customer focus
Quality first
Multiple quality dimensions
Management & workers involvement
Process oriented
Management focus
Profit first
Single quality definition
No workers involvement
Result oriented
Traditional Mgmt
TQM
e of Quality &
The Importanc
 Consumer’s – sophisticated
 Coping with competitors
 Containing Cost
 Crisis Management
:are needed to
Quality & TQM
i. Enhance company’s image
ii. Reduce cost and increase market share
iii. Reduce product liability cost (legal
responsibilities)
iv. Increase job knowledge
v. Improve communications
2
of TQM :The elements
i. Customers & suppliers
ii. Quality benchmarking
iii. Team & Teamwork
iv. Customers satisfaction
v. Company’s strategies
vi. Management’s role
vii.Continuous improvement
viii.Tools of TQM
a.
b.
c.
d.
e.
Quality Control Circle
Statistical measurement
Process monitoring
Flow chart
benchmarking
ved.
ality be achie
on ho w can Qu
14 principles
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
Create constancy of purpose to improve product &
services
Adopt new philosophy
No mass inspection
Awarding business is not on tag price alone
Improve constantly
Training & retraining
Leadership
Deceased fear
Break down barriers
Use real motivation, eliminate slogans
Eliminate numerical quotes
Give pride of workmanship
Institute vigorous programs
Take action to transformed
M:plementing TQ
Barriers on Im
1.
Lack on management support & commitment
2.
Taking quality as a fad (fashionable)
3.
No visible comm. system
4.
Lack of training
5.
Top management too preoccupied
6.
Physical & mentally lack of support
7.
Empowerment is not practice
8.
Changing targets
3
Leadership
organization
commitment
process
product
M
5 pillars of TQ
4