Volume 4, Number 4, April 2016
The Study of the Long Memory in Volatility of Renewable Energy Exchange-Traded Funds (ETFs)..............252
Maya Malinda and Chen Jo Hui
Analyzing Retailers’ Perceptions of Service by Multivariate Analysis of Variance and Importance-Performance
Analysis..............................................................................................................................................................258
An-Wen Lu, Ya-Hua Chang, and Hsin-Hung Wu
Factors Affecting Band Equity of Online Travel Booking Service in Ho Chi Minh City

A Mediation
Analysis of e-Word of Mouth.............................................................................................................................266
Mai Ngoc Khuong and Nguyen Hong Hanh
Factors Influencing Business Implementation of Environmental Management Systems...................................272
Riyaadh Lillah and Miemie Struwig
The Influence of Social Media Marketing on Vietnamese Traveller’s Purchase Intention in Tourism Industry in
Ho Chi Minh City................................................................................................................................................280
Mai Ngoc Khuong and Tran Thi Huong
The Influence of OFDI on the Industrial Structure of Guangdong Province: An Application of the Grey
Incidence Theory................................................................................................................................................286
Jaime Ortiz, Jingwen Xia, Haibo Wang, and Junqi Cao
The Moderating Role of Customer Knowledge on the Relationship between Customer Satisfaction and Loyalty
............................................................................................................................................................................292
Chu-Ching Wang, Yu-Min Wang , and Wei-Heng Chieh
The Effects of Personality and Communication Skill on Employee Job Performance at Multi-national
Companies in Ho Chi Minh City, Vietnam.......................................................................................................296
Mai Ngoc Khuong, Le Thi My Linh, Nguyen Quan Toan, and Nguyen Thi Minh Phuong
Review and Analysis of Thailand’s Competitiveness in ICT.............................................................................303
Ussanee Malisuwan
Learning and Training as Moderator of Psychological Risk in Workplace Bullying.........................................309
Uzma Mukhtar
A Study of theWay to Increase Entrepreneur in Japan Who Is the Subject of Entrepreneurship Education?.....313
Koichi Sakoda, Takao Nomakuchi, and Masakazu Takahashi
Are U.S. Corporations Being Overregulated?.....................................................................................................318
Balasundram Maniam, Hadley Leavell, and Shawn Croat

The Effects of Organizational Justice and Ethical Leadership on Employee Performance in Binh Duong’s
Industrial Parks, Vietnam...................................................................................................................................327
Mai Ngoc Khuong and Thai Hoang Quoc
A Framework for Evaluating Relationship among Dynamic Capability, Technological Innovation Capabilities and Performance Outcomes................................................................................................................................334
Li-Ren Yang and Shyh-Horng Sheu
Factors Affecting Employee Job Engagement towards Aircraft Maintenance Organizations

A Mediation
Analysis of Job Satisfaction................................................................................................................................339
Mai Ngoc Khuong and Nguyen Hoang To Uyen