Warranty Policies and Procedures

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Warranty
Policies and Procedures
Frymaster, a member of the Commercial Food Equipment Service Association, recommends
using CFESA Certified Technicians.
24-Hour Service Hotline
1-800-551-8633
*8195917*
MAY 09
TABLE OF CONTENTS
Warranty Procedures and Submittal
4
Warranty Submittal (Completing the CEFSA Form)
8
Proof of Installation & Serial Numbers
10
Mandatory Return Parts List
11
Warranty Invoice Status
12
Start-Ups
13
Length of Coverage – Standard Warranty
16
Length of Coverage – McDonald’s
18
Length of Coverage – McDonald’s LOV Fryer
20
Length of Coverage – Burger King
25
Length of Coverage – Hardee’s
26
Length of Coverage – YUM
27
Miscellaneous Warranty
28
Standard Labor Time Allowance
30
What The Warranty Does Not Cover
39
Tidbits of Information
40
Warranty Policy
41
Dean Standard Warranty
42
Dean Model Number Identification
43
Dean Serial Numbers
44
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THIS PAGE INTENTIONALLY LEFT BLANK
G-2
WARRANTY
This department manages and provides information concerning the Frymaster
warranty. Warranty invoice lookup available at www.frymaster.com.
Evelyn Sutton
Warranty & Parts Manager
318-219-7126
Patty Sepulvado
Parts Coordinator
318-219-7127
Siobhan Jenkins
Warranty Coordinator
318-219-1730
Eva Williams
Parts Clerk
318-219-7128
G-3
Kelly Winters
Warranty Asst
318-219-1729
WARRANTY PROCEDURES AND SUBMITTAL
Tools to use to help with invoice
submittals.
¾ Service Bulletins
¾ Service Policy Manual
¾ Warranty Claims Procedures
¾ Standard Labor Time Chart
¾ Internet Warranty
Online entry is available and checks are in place to ensure correct
information is submitted.
To submit a warranty claim, go to www.frymaster.com, click on Service,
click on Warranty Invoice Search, enter customer ID and password. Fill in
warranty information. When complete, click on submit.
This is the preferred method of submittal, as the process is selfcorrecting, faster and more cost effective than mailed paperwork.
Accurate invoices submitted online also get preferential treatment. They
are processed for payment before invoices received in the mail.
If claims are sent by mail, they must be submitted on a CFESA form, and be
computer-generated or typed. No handwritten claim will be accepted
Send all claims to: FRYMASTER WARRANTY DEPARTMENT
¾ 8700 Line Avenue, Dock C, Shreveport, Louisiana 71106.
DO NOT SEND TO CAMPUS DRIVE unless authorized by Frymaster personnel.
When sending claims, please:
¾ Batch claims
¾ Do not fold
¾ Mail in a large envelope
Claims that require parts to be sent back should be packaged with the part.
This includes all computers, controllers, DOA parts and parts on the
mandatory return list.
Please no staples (except frypot claims) because optic scanning is performed.
Rubber bands and paper clips are acceptable. Claims must be dark enough to
scan.
The only paperwork needed to process your warranty claim is the white copy of
the (CFESA) form.
G-4
Work orders do not have to be sent, although it is a good idea to send them to
provide additional information. If you do not send the work order, please keep
it until claim has been paid. A copy of the work order may be required to make
a decision for payment.
Sub-agent work orders do not have to be sent but must be held until the
claim is paid.
The Warranty Department will correct and pay invoices with mathematical
errors. Any changes or adjustments will be made and a “note” will be added to
the credit memo with an explanation of what was done.
All warranty claims must be submitted within 60 days after the warranty work
is completed. Failure to submit warranty claims within the 60 days will result
in claims being discounted. (See discount structure on page 6)
When completing the claim form, all areas must be filled in and must have the
correct information. Labor time and mileage should be broken down in the
correct section. Parts should be in parts section.
Have your account number recorded in the “Service Company” section of the
CFESA form.
If for any reason parts are sent to you at no charge by the service department,
we still need part numbers.
A correct model and serial number. THIS IS A MUST!
Installation date – THIS IS A MUST -Fryer install date. Warranty is based on
install date. On-line claims cannot be submitted without this information.
Labor time should be based on the time chart provided by Frymaster. There is
a copy in this book and also in your service policy manual. If excess time is
needed, call our Service Department for an authorization number.
Authorizations are numbers, not names!
Total mileage over 100 miles or travel over 2 hours will NOT be paid
without authorization. Two trips still require an authorization if over the
100 miles, two hours. NO EXCEPTIONS.
All freight charges must have an authorization for payment.
number, not a name.
Again, a
No authorization number will be given after warranty claim has been submitted
to Frymaster or after warranty claim has been paid.
G-5
Computer claims – All defective computers must be returned to Frymaster. Claims
will not be paid without the computer. The old and new computer serial numbers
must be listed on the CFESA form. Paperwork and computers should be sent
together unless submitting claims on line. When submitting computer claims
online, submit the claim and send the computer with a copy of the claim. Send to:
Frymaster Warranty Department, 8700 Line Avenue, Dock C, Shreveport, La.
71106.
Frypot Claims: We no longer require old frypot tags to be sent back. VERY
IMPORTANT: The old frypot serial number must match up with the fryer listed
on the warranty claim. Failure to have the correct frypot serial number will
result in non-payment. Please hold frypot tag or frypot until claim has been
paid.
Complete Frypot:: Frypots manufactured with “400” stainless steel must be
returned to the factory for testing. The frypot can be tested with a magnet; if
the magnet sticks, frypot must be returned to the factory for testing. Serial
number tags should not be cut out of a “400” material frypot, the frypot
has to be tested for leaks by QA. Frypot cannot be tested with a hole in
the pot. Claims for frypots with tags cut out will not be paid.
For either of the above claims, the new-frypot number, old-frypot number,
model and serial number of the fryer must be listed on the CFESA. Also list
the install date and dates of service.
Any authorization numbers given pertaining to frypot serial numbers
must be given by the Warranty Department
VERY IMPORTANT: Please make sure all information is on the warranty claim
and in the correct section when it is submitted. Once a claim has been
processed, it will not be reopened for an additional credit due to omissions.
If there is anything out of the ordinary that we need to know to process a claim,
please include that information in Section 1 of the Warranty Service Report
(CFESA).
G-6
WARRANTY PROCESSING
Effective August 2006 – Any claims that are submitted past the 60
day deadline are subject to late submittal deduction.
90 Days
120 Days
150 Days
180 Days
210 Days
Invoice less 10%
Invoice less 20%
Invoice less 30%
Invoice less 50%
Zero Consideration
G-7
WARRANTY SUBMITTAL-COMPLETING THE CFESA FORM
1.
2.
3.
4.
5.
Date and invoice number (upper right hand corner of form)
Manufacturer: Frymaster LLC
Authorization number (if you have one)
FASC name, address, phone number and contact person
Your account number (found on any of your invoices)
Section 1
6. Customer name, store number, address and a correct customer phone
number, including the area code.
7. Model and serial number of the equipment.
8. We need the following information where applicable:
• Voltage, Supply Volts
• Phase, Amp reading
• Type of gas
• W/C pressure
9. Reported complaint: An exact explanation and details of the customer’s
complaint must be provided. Unit not working is not acceptable.
10. Probable Cause: Explanation of what is wrong with the equipment and
what caused the problem.
11. Action Taken: Explain what action was taken, what parts were defective,
all of the information that tells what was done to fix the problem.
Section 2
12. Service technician’s name
13. Exact date of installation – Month, Date, Year
14. Number of trips
15. Labor and travel hours and mileage
16. Your labor rate and extended amounts
17. Sub agent handling (if applicable)
18. Total this section
Section 3
19. Quantity of parts replaced
20. Frymaster part numbers only
21. Description of parts
22. List price of parts
23. Extended price list (this should also be the net price)
24. Frypot and computer serial numbers (old and new)
25. Add total parts replaced
26. Parts handling
27. Freight amount (where applicable)
28. Total of parts sections
29. Total of parts section and labor section
30. Name of person completing this form
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CFESA FORM
30
G-9
PROOF OF INSTALLATION
If your Serial Number begins in the year 1997; i.e., 9702______
And your install date was in the year 1999; i.e., 9912__ (two years later)
Then you need proof of purchase and install date.
Units that have not been installed within three
manufacturing date are not covered under warranty
years
of
their
SERIAL NUMBERS
Like model numbers, serial numbers provide important details when you are
searching for troubleshooting assistance, replacement components, and
warranty information. With the serial number, Frymaster’s call center can
identify: the model, options, warranty status, who the unit was sold to, and the
month, day and year a unit was produced.
Here is a breakdown of a sample serial number as they are now:
9501FM0054
95 year of manufacture, 01 month of manufacture, FM Family
Model, 0054, Sequential number of fryers built
Before December of 1987, the serial number designation was
different.
85A43416B
85 year of manufacture, A month of manufacture, 43416
Sequential number of fryers built B, Family Model
G-10
MANDATORY RETURN PARTS LIST
All ASA’s must return the parts identified in the Mandatory Return Parts
List to the Frymaster Dean factory at the time the warranty claim is
submitted. Warranty claims involving these parts will not be processed
until the parts have been received at the Frymaster Dean factory. No
return authorization is required for mandatory return parts.
Most parts are computers. Other parts are associated with quality
concerns. All computers/controllers under warranty, even if they are not
listed on the Mandatory Return must be returned.
For an up-to-date Mandatory Return Parts List please go to Frymaster
Dean’s web site on the internet.
ƒ www.frymaster.com
ƒ Click on Service
ƒ Click on Home Service
ƒ Click on On-Line Literature
ƒ Click on Mandatory Return Parts, here you will find an up-to-date
Mandatory Return Parts List.
When the list changes, a notification will be e-mailed to Warranty
Administrators and Service Managers. Please share with appropriate people in
your company.
OTHER PARTS REPLACED
Tag all parts with pertinent information and hold for sixty (60) days. We will at
times request warranty parts to be returned to Frymaster. A notice will be
faxed notifying you of parts needed.
DOA PARTS (Dead on Arrival)
A DOA unit is a unit that fails within the first 14 days from installation. Any
parts replaced within the 14 days must be sent to the factory for evaluation
and/or testing.
A DOA tag should be attached to the part and sent to
Frymaster with the warranty claim (CFESA). DOA tags are available upon
request, part number
819-5855.
Warranty Claims that require parts to be returned to the factory are
subject to non-payment if parts are not available for return.
G-11
WARRANTY INVOICE STATUS
All warranty invoices submitted to the factory can be viewed via the Internet at
www.frymaster.com. A user ID and Password are required.
It is recommended the website be checked regularly to confirm that all
invoices have been received.
If any invoices are not listed on the website 15 working days after being sent,
please resend or call the warranty department to discuss, 800-551-8633.
Invoices are listed on the Internet in 1 of 3 ways.
RECEIVED: Indicates that the invoice is being processed and is to be paid. Once a
claim is paid, your invoice number, the amount paid, the date paid and the memo
number are displayed alongside your warranty invoice number.
REJECTED: Indicates the claim cannot be processed, as it does not meet
Frymaster’s warranty provisions. A notice will be sent via fax informing you this
claim will not be processed for payment.
NEED INFO: Indicates that the invoice cannot be processed until further
information has been provided. A notice will be sent via fax informing you of the
information needed. Answers should be received by Frymaster within 30 days
from the date you receive the fax. No answer to this fax could result in nonpayment.
Responses to claims can be entered on the website – an e-mail is automatically
sent to Frymaster with the answer. Answers can also be faxed to 318-688-2200.
It is your responsibility to maintain your account and keep it up to date. If
claims do not show up on the website as paid, received, rejected or need info
within 15 working days from the date sent to Frymaster – you should check
and make sure Frymaster got copies of the claims. Remember if we don’t
have a copy, we don’t know the claim exists. Be diligent in checking the
website for payments.
G-12
START-UPS
When filing a claim for a start-up, verify a start-up was purchased or that the
customer qualifies for a start-up. When filing claims for a start-up, include
CFESA and Start Up Form 8195689 –revised version 10/02 or 1/04. All serial
numbers including the filter system number must be listed on the start up
form and also on the CFESA claim.
The companies listed below get automatic start up:
APPLEBEE’S
ARBY’S
BACKYARD BURGER
BAJA FRESH
BOJANGLES
BRINKERS CONCEPTS:
• BOSTON MARKET
• BRINKERS CONCEPT
• BIG BOWL
• CHILI’S
• CORNER BAKERY
• COZYMEL’S
• MACARONI GRILL
• MAGGIANO’S
• ON THE BORDER
• WILDFIRE
BUFFALO WILD WINGS
BURGER KING
CAPTAIN D’S
CARL’S JR. /CKE
CARRABBA’S/OUTBACK
CHECKER’S
CHEESEBURGER IN PARADISE
CHURCH’S
CRACKER BARREL
DAIRY QUEEN
EL POLLO LOCO
FATBURGER
FIVE GUYS BURGERS AND FRIES
GOLDEN CORRAL
HARDEE’S/CKE
HOOTER’S
IHOP
JACK IN THE BOX
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JOHNNY CARINO’S
JOHNNY ROCKETS
JOLLIBEES
KRYSTAL
LASALSA
MCDONALD’S
OUTBACK STEAKHOUSE
PEI WEI
P F CHANG’S
PENN STATION
POPEYE’S
RALLY’S
RED ROBIN
RUBIO’S
RUBY TUESDAY’S
SHEETZ
SONIC
STEAK ESCAPE
STEAK N SHAKE
TACO BUENO
WAL-MART
WHITE CASTLE
WORLD OF WINGS
YUM
• A&W
• KFC
• LONG JOHN SILVER’S
• PIZZA HUT
• TACO BELL
• WINGSTREET
The above start-up pay:
1-3 serial numbers - 90.00
4 or more serial numbers - 155.00
G-14
START-UP PROGRAM
This start-up pays up to 155.00 per system and pays for fryers with filter
systems manufactured beginning January 2, 2003. These are dealer-sold
fryers and are paid the same as the chain start up program.
GAS PASTA COOKER AND RETHERMALIZERS
Start-up is paid on all Gas Pasta Cookers and Rethermalizers.
1 – 3 serial numbers – 90.00
4 or more serial numbers – 155.00
SINGLE UNIT START-UP
Single Units Pay the same as a battery of fryers
1 – 3 serial numbers – 90.00
4 or more serial numbers – 155.00
When filing a start-up for single units on line, put the first serial number in the
field for serial number, list the other serial numbers in Action Taken field.
ECONOMY FRYERS
Start-ups are not paid on economy fryers: GF14 or SR-series fryers.
This includes chain accounts.
For any restaurant not listed above, if start-up is in question, please
contact the Frymaster Technical or Warranty Departments at 1-800-5518633.
G-15
LENGTH OF COVERAGE STANDARD WARRANTY
NOTE: ANY SR (SR42, ETC.) FRYERS INSTALLED IN ANY TYPE OF
MOBILE/CONCESSION KITCHEN WILL NOT BE COVERED UNDER
WARRANTY
FRYPOTS – Frypots are warranted against manufacturing defect and/or
weld seam failure.
HIGH EFFICIENCY H50/H55
¾ After May 1, 1998-all H50/H55 seven years, frypot assembly and labor
¾ Before May 1, 1998, one-year labor, frypot assembly - lifetime
NON HIGH EFFICIENCY
Example: MJCF, MJ45, MJ35, MJ47, J1C
¾ One year parts and labor
¾ Second and third year frypot assembly only
¾ After third year, lifetime on the bare pot
ELECTRIC SPAGHETTI MAGIC AND FPTCF
Example: 8SMS
¾ One year parts and labor
¾ Ten year – pot only
RETHERMALIZER, WATER BATH, GAS PASTA COOKER, ESW,EWBS
Example: FBR18,ESW,EWBS,17EC,17ECS
¾ One year parts and labor
¾ Ten year – frypot assembly
GF14, GF40, G18FB, GL18FB, GL24FB
Example: GF14SD Model number will have SP or SD at the end
¾ One year – parts and labor
¾ Five year – S/S frypot only
ELECTRIC UNITS
Example: H/RE14, H/RE17, and H/RE22, E1721
¾ One year – parts and labor
¾ Frypot only – lifetime
COMPUTERS
¾ First year computer and labor
SHORTENING DISPOSAL UNIT
Example: SDU
¾ First 90 days – all parts and labor
¾ Between 90 days and one year, pump only
G-16
PRODUCT HOLDING DEVICE
Example: PHD
¾ One year parts and labor
SINGLE BASKET DISPENSER
Example: SINBAD
¾ One year parts and labor
HEATED PASS THRU
HPT
¾ One year parts and labor
PORTABLE FILTER
¾ One year parts and labor
PURCHASED REPLACEMENT PARTS/FRYPOTS/COMPUTERS
¾ Parts, 90 days, no labor
¾ Stainless Steel Frypots – 1 year, 90 day labor
¾ Computers, 1 year, no labor
FENWAL THERMOSTATS
¾ Two years
¾ First year thermostat and labor
¾ Second year, thermostat only
DROP-IN FRYERS-FRYMASTER
¾ 90 days all parts-no labor
¾ 2 years fenwal thermostat-no labor
¾ Lifetime on stainless steel frypot (for original owner)
(International frypot warranties vary)
G-17
LENGTH OF COVERAGE MCDONALD’S
FRYPOTS – Frypots are warranted against manufacturing defect and/or
weld seam failure.
HIGH EFFICIENCY GAS
¾ Units installed December 1, 2003 and after
Ten years parts and labor on frypot assembly. Components attached to the
frypot, such as the high-limit, probe, gaskets, seals, igniters, and related
fasteners, are also covered by the ten-year warranty if replacement is
necessitated by the frypot replacement. Components that are not part of the
frypot assembly, such as blower, gas valve, micro switches, doors,
cabinetry, are not covered by the frypot warranty
¾ Units installed July 1, 2001 through November 30, 2003
Seven years parts and labor on frypot assembly. Components attached to
the frypot, such as the high-limit, probe, gaskets, seals, igniters, and related
fasteners, are also covered by the seven-year warranty if replacement is
necessitated by the frypot replacement. Components that are not part of the
frypot assembly, such as the blower, gas valve, microswitches, doors, and
cabinetry, are not covered by the frypot warranty.
¾ Installed November 1 1994 through June 30, 2001
Seven years parts and labor on frypot assembly.
¾ Installed January 1989 through October 31, 1994
Lifetime on frypot assembly
¾ Installed before January 1989, five-year warranty on frypot assembly
After fifth year 50% of list price for frypot assembly.
ELECTRIC
¾ Units installed after December 1, 2003, ten years parts and labor
¾ Installed after January 1995 - seven year warranty parts and labor
¾ Units installed January 1, 1995 carry three-year warranty on elements. One
year labor, second and third year part only
¾ Installed January 1989 through January 1995 - lifetime on pot, one year
parts and labor
¾ Installed before January 1989 – After fifth year, 50% of list price for frypot
PORTABLE FILER
¾ One year parts and labor
G-18
COMPUTERS
Original M2000 on a new fryer
¾ First year computer and labor
¾ Second year computer only
¾ Third year reduced cost -90.00Note:
When a computer is replaced under warranty, the replaced
computer only carries the remaining original fryer warranty.
SHORTENING DISPOSAL UNIT
Example: MSDU
¾ First thirty days parts and labor
¾ After thirty days, one year parts only, no labor
UNIVERSAL HOLDING CABINET
Example: UHC, UHC-P
¾ Two-year parts and labor
¾ All UHC Replacement parts carry a 90 day, no labor warranty
HEATED LANDING ZONE
Example: HLZ
¾ First year parts and labor
¾ Second year motor only, no labor
VERTICAL TOASTER
Example: VT
¾ One year parts and labor
¾ One year parts/labor warranty
¾ Second year motor only, no labor
¾ Replacement Oriental Motor has a one year warranty, no labor
SINGLE BASKET DISPENSER
Example: SINBAD
¾ One year parts and labor (Fuses are not covered)
PURCHASED REPLACEMENT PARTS/FRYPOTS/COMPUTERS
¾ Parts, 90 days , no labor
¾ Stainless steel frypots, 1 year, 90 days labor
¾ Computers 1 year, no labor
G-19
INTRODUCING THE MCDONALD LOV (LOW OIL VOLUME) FRYER
This fryer was released to production on December 21, 2007 for McDonalds.
This new fryer, BIELA14 is based on the BIRE14 and the heating components
and contactor boxes resemble those used in the earlier fryer. The fryer is
different than its predecessor. Oil is automatically topped off from a reservoir
in the fryer cabinet. Filtration is automatic and hands off. The frypot is
shallower, 30 rather than 50 pounds. The computer is new, an M3000. It
resembles the M2000 but the programming is different. Warranty below:
All parts (except frypots) including elements and computers:
Two (2) years parts and labor
Two (2) hours travel and 100 miles
Frypot Warranty:
Ten (10) year, frypot and labor
Frypot are warranted against manufacturing defect or seam leak.
Filing warranty claim for Start up and Training should include service invoice,
LOV Start-Up Form and LOV Training Sign Off Form.
START UP AND LOV TRAINING
LOV Start-Up Form 819-6355
LOV Fryer Training Outline Form 819-6357
LOV Training Sign Off Form 819-6356
All are posted on the Frymaster Website under Forms
Two hours are allowed (at normal labor rate) for Start-Up on one system, fry or
protein station. Travel and mileage will be paid.
Tech should have copy of training outline form with them when start up is
done. Two hours are allowed for LOV training (at normal labor rate).
LOV training sign-off form must be signed by McDonald’s personnel when
start-up and training are completed.
Start-up and training must be done on the same trip. Travel and mileage will
only be paid for one trip.
TRAINING DECLINED – WARRANTY VOIDED
IF DEFECTIVE LOV PARTS ARE REQUESTED TO BE RETURNED TO
FRYMASER PLEASE RETURN WITH LOV PARTS TAGS PROVIDED BY
FRYMATER – PART NUMBER 819-6389.
G-20
LOV™ Fryer Start-up Form
8700 LINE AVENUE
SHREVEPORT, LA 71106
(800) 551-8633
Date_____________________
Store Name
Store # (if applicable)
Address
City/State
Store Phone (
)
Technician
Service Agency
Address
City/State
Country
FRYER/FILTER MODEL NUMBER
‰
‰
‰
‰
‰
‰
‰
‰
‰
‰
‰
‰
Verify exhaust blank-off plates are installed with Electric Fryers
Verify Universal hoods have 2” (50mm) of clearance behind fryer
Verify Seal Angle, Stand-off Channel & Gravity Blade are properly installed
Vat #1
AMP DRAW
Electric
Vat #1
L1
L2
L3
‰
‰
† YES † NO
† YES † NO
† YES † NO
† N/A (GAS)
† N/A (Universal Hood)
Remove Warranty Label date tabs
Ensure fryer is mounted on casters provided by the factory, properly restrained in accordance with the operator’s manual, & level.
Perform SETUP on all computers. Refer to manual. Record Software Computer_______MIB_______AIF_______ATO_______
Program computers for products to be cooked as per managers request - FR FRIES, HASH BRN, NUGGETS, MCCHICK, etc.
Refer to manual. Attach product stickers to buttons.
Is the fry system being installed connected to a BULK OIL SUPPLY / DISPOSAL SYSTEM (RTI)
† YES † NO
Place full JIB in fryer for ATO system, or fill provided JIB from Bulk Oil system (as applicable). Refer to manual.
Thoroughly clean and dry all vats. Fill all vats with oil to ½” below cold oil line. Allow fryers to heat to set point (see gas and electric
checks below) and verify temperatures are at set point +/- 5°F / 2°C. Verify that oil level is below ATO level sensor (upper oil
level line) but above AIF sensor (lower oil level) (add/remove oil if necessary) and that each vat tops off from JIB.
While the units are heating up, perform gas pressure checks and / or current draw checks outlined below and record readings in
the area provided.
GAS fryers, check incoming gas pressure (Natural Gas: 6-14" W.C.; LP Gas: 11-14" W.C.) Check for proper combustion; fryers
should have a bright orange flame after approximately 1 minute of operation. Adjust blower air inlet to achieve 2.5 – 3.5 uA (micro
amps) on each igniter flame sense circuit.
ELECTRIC fryers ensure applied voltage matches the rating plate. Ensure all phases are balanced and there is no current draw
when controller heat light is off.
Gas
Left uA
Right uA
‰
SERIAL NUMBER (10 DIGIT)
Vat #2
Vat #3
Vat #4
Vat #5
Vat # 6
Vat # 7
Vat # 8
Vat # 9
Vat # 10
Vat #2
Vat #3
Vat #4
Vat #5
Vat # 6
Vat # 7
Vat # 8
Vat # 9
Vat # 10
Verify that all filter parts (filter pan, filter screen, filter pad or paper, hold-down ring, crumb tray, and O-rings) are present. Visually
inspect the oil drain and return system to ensure all connections are tight.
Verify filter pan alignment. The pan should slide smoothly into position with an “A” displayed on the MIB. Ensure pick-up tube is
fully engaged in the pan suction tube. “P” should be displayed on the MIB when the pan is pulled forward.
Perform an Auto Filter on a vat to ensure the filter pump is operational and check the drain and return system for leaks.
Two (2) hours are allowed for the above to Start-Up one system; fry or protein station
819-6355
G-21
APR 08
LOV™ Fryer Training Outline Form
Two (2) hours are allowed for the following training / demo for each fry and protein station.
Ensure all trainees refer to the Operation Manual for the following.
Hands on demonstration and performance are essential for all trainees.
CREW / FILTRATION PERSON(S) / MANAGERS
‰ OVERVIEW
‰ Provide an overview of what a LOV is Vs traditional fryer
‰ Explain the benefits when used properly
‰ COMPUTER – Refer to Operations Manual Chapter 4
‰ Identify M2007 Computer buttons and functions / LED’s for LOV
‰ ON / OFF Buttons – Full and Split Functions
‰ Product Buttons - Multi product cooking buttons and entering codes for programming
‰ Cook Cycle Buttons – Start a cook cycle / cancel alarms and change from Dedicated to Multi Product
‰ Filter Buttons – Off - Cooks Remaining / On = Press and hold to access Filter Menu / Menu navigation
‰ Temp Button – Off – Versions of software / On = 1(X) actual temp 2(X) set-point
‰ Info Button – 1(X) Recovery check of fryer / Press and hold 3 seconds = Filter Stats, Usage, Last Load
‰ Filter Light LED
‰ JIB LED / JIB Reset
‰ Master Power Switch (per vat) (US ONLY)
‰ MIB Display Window – “A” for Auto or “P” filter pan installation issue. Check for proper installation of pan.
‰ Demonstrate how to use the operating controls – Cooking Functions
‰ Turning the computer ON / OFF for heating the vats
‰ One button cooking – Dedicated Mode
‰ Two button cooking – Multi Product. Show REMOVE / DISCARD message if start timer not pushed.
‰ Changing from breakfast to lunch and back
‰ Cancel a cook cycle or alarms
‰ Demonstrate JIB System (JIB and Bulk Oil Systems)
‰ Demonstrate setup of the JIB
‰ Filling vats with oil (Bulk or JIB)
‰ AUTO TOP-OFF (ATO)
‰ Instruct on function of Yellow “JIB Empty” LED (Use remaining oil in box)
‰ Demonstrate when JIB is changed JIB reset must be pressed to reset light
‰ Demonstrate Auto Top-Off on a vat by moving oil out of vat
‰ AUTOMATIC INTERMITTENT FILTRATION (AIF)
‰ Demonstrate assemble of the filter pan (Emphasize need for daily pad change / more often as needed)
‰ Demonstrate AIF cycle on “TEST” menu item. Air bubbles should only be observed in unit being filtered.
‰ Show Blue LED, SAY “YES” TO THE BLUE LIGHT
‰ Show “FILTER NOW” displayed on vat to be filtered
‰ Demonstrate new skimming procedure
‰ Show FILTER ERROR routine flowchart (monitor oil returned to vat levels – should be where it started)
‰ Show FILTER BUSY message by sending filter system into Filter Error. FILTER BUSY on all other vats.
‰ 2 consecutive FILTER ERROR and unit goes to SERVICE REQUIRED an authorized technician is needed.
‰ Show location of thermal reset on Filter Motor
G-22
FILTRATION PERSON(S) / MANAGERS
‰ FILTER MENU
‰ NON BULK OIL SYSTEM
‰ Demonstrate how to access FILTER MENU
‰ Show AUTO FILTER & explain what it does
‰ Show MAINT FLTR
‰ Show DISPOSE & explain what it does (Use of SDU)
‰ Show DRAIN TO PAN & explain what it does
‰ Show FILL POT FROM PAN & explain what it does
‰ BULK OIL SYSTEM
‰ Demonstrate how to access FILTER MENU
‰ Show AUTO FILTER & explain what it does
‰ Show MAINT FLTR
‰ Show DISPOSE & explain what it does
‰ Show DRAIN TO PAN & explain what it does
‰ Show FILL POT FROM PAN & explain what it does
‰ Show FILL POT FROM BULK & explain what it does
STORE MANAGERS ONLY (OR DESIGNATED PERSONS)
‰ Demonstrate how to access LEVEL 1 PROGRAMMING – Code 1234
‰ Demonstrate Product Selection and setting up an item
‰ Demonstrate how to add a new Menu Item – setup a test menu item (short cook cycle)
‰ Demonstrate the AIF Clock Function (Should not be necessary to use – we want to filter each time)
‰ Deep Clean
‰ High Limit Check
‰ Setup Mode
‰ Demonstrate how to access LEVEL 2 PROGRAMMING – Code 1234
‰ Product Compensation – Sensitivity
‰ E-Log – Error Log ( Last 10 error codes )
‰ Passwords – Set passwords for setup, Usage, Level 1, Level 2, and Filter Error
‰ Alert Tone – Alarm Volume
‰ Filter After – Global setting for the vat on how many cook cycles per vat before filtering
‰ Filter Time – How often to filter on a time Vs cook cycle basis
‰ Demonstrate how to access INFO MODE
‰ Show FILTER STATS menu
‰ Show REVIEW USAGE menu
‰ Show LAST LOAD menu
‰ Demonstrate Deep Clean Procedures – as much as practical
‰ TROUBLESHOOTING
‰ Common error messages
‰ FILTER ERROR – a problem in the filtration system exists
‰ FILTER BUSY – A FILTER ERROR exists on another vat and must be cleared
‰ Probe Failure – Temperature circuitry has a problem
‰ Ignition Failure – Unit is not heating
‰ Low Temp – Oil temperature below set point – may occur during cooking cycle
‰ Recovery Fault Call Service – Vat did not meet minimum specs for temperature recovery
‰ Frymaster’s Hot line and ASA contact person / with phone numbers
819-6357
G-23
APR 08
LOV™ TRAINING SIGN OFF FORM
Date of Training _____________________
Store Name
Store # (if applicable)
Address
City/State
Store Phone (
)
Technician
Service Agency
Address
City/State
Country
FRYER/FILTER MODEL NUMBER
SERIAL NUMBER (10 DIGIT)
Training has been conducted on the following areas:
1) Computer functions
2) Operating the Fryer
3) JIB System
4) Auto Top Off
5) Auto Filter and Filter Menu
6) Level 1 Programming
7) Level 2 Programming
8) Accessing Info Mode
9) Explain Deep Cleaning Process
10) Troubleshooting
Training / Demo Signature Sheet – Key Personnel
* Store Manager’s
Signature
* Filtration Person
Signature
Printed
Name
Printed
Name
Signature
Printed
Name
O/O / Staff
Personnel
Printed
Name
Technician’s
Signature
* - Mandatory Attendee
Printed
Name
* Key Shift Person
TRAINING DECLINED – WARRANTY VOIDED
O/O / Corporate
Manager Signature
Printed
Name
819-6356
G-24
Dec 07
LENGTH OF COVERAGE BURGER KING
Frypots are warranted against manufacturing defect and/or weld seam failure
HIGH EFFICIENCY-H50/55
¾ July 1, 2006 Seven year parts and labor on frypot assembly
¾ Installed September 1995-June 2006
¾ Seven year parts and labor on frypot assembly or lifetime frypot assembly.
(Warranty was selected at time of purchase from Frymaster)
¾ Installed before September 1995
Frypot assembly - lifetime
NON HIGH EFFICIENCY-STAINLESS STEEL
Example: MJCF, MJ45, and MJ35
¾ First year parts and labor
¾ Second and third years frypot assembly only
¾ After third year, lifetime on bare pot
ELECTRIC
Example: H17/14/22/, RE/PRO
¾ One year-parts and labor
¾ Lifetime on pot
¾ EPRI fryers installed after April 1, 1997, three years part and labor on elements and
triacs or solid state relays
COMPUTERS
¾ First year computer, labor
¾ Second and third years, computer only
¾ Spare computers that ship with fryers have a 3 year warranty, same warranty as the
computer that ship on the fryer.
SHORTENING DISPOSAL UNIT
Example: SDU
¾ 90 Days Parts and Labor
¾ One year, pump only, no labor
SINGLE BASKET DISPENSER
Example: SINBAD
¾ One year parts and labor
FENWAL THERMOSTATS
¾ First year thermostat and labor, second year, thermostat only
PURCHASED REPLACEMENT PARTS/FRYPOTS/COMPUTERS
¾ Parts, 90 days , no labor
¾ Stainless steel frypots, 1 year, 90 days labor
¾ Computers, 1 year, no labor
G-25
LENGTH OF COVERAGE HARDEES/CARL’S JR./CKE
FRYPOTS-frypots are warranted against manufacturing defect and/or weld seam
failure.
HIGH EFFICIENCY
Example: FPH350 /MJH50/H55
¾ February 2004, Ten years, seven years parts and labor on frypot assembly, three years
on frypot assembly.
¾ After May 1, 1998-January 2004, seven-year parts and labor on frypot assembly.
¾ Before May 1, 1998, one year parts and labor
Lifetime on frypot assembly
NON-HIGH EFFICIENCY
Example: FM345ESD
¾ First year - complete frypot assembly, and all parts and labor
¾ Second through fifth year - complete frypot assembly
¾ After fifth year - bare pot
COLD ROLL FRYPOTS-NON STAINLESS STEEL
Example: FM345ST
¾ One year - parts and labor
TUBE FRYER
Example: F2TCFSD
¾ One year parts and labor
¾ Ten year on bare pot
ELECTRIC
Example: FPH314/17/22,RE/PRO
¾ One year parts and labor
¾ Pot only – lifetime
COMPUTERS
¾ First year labor, computer
¾ Second and third year, computer only
SHORTENING DISPOSAL UNIT
Example:SDU
¾ First 90 days – all parts and labor, between 90 days and one year, pump only
PURCHASED REPLACEMENT PARTS/FRYPOTS/COMPUTERS
¾ Parts, 90 days no labor
¾ Stainless steel frypots, 1 year, 90 days labor
¾ Computers, 1 year, no labor
G-26
LENGTH OF COVERAGE YUM - KFC,LJS, PIZZA HUT, A & W
BASIC FRYER & FILTER SYSTEM
¾ One year parts and labor
¾ All frypots are warranted against manufacturing defect and/or weld seam failure
HIGH EFFICIENCY- H50/55
¾ One year parts and labor
¾ Frypots
Installed before May 1998, lifetime on frypot assembly
Installed after May 1998, 7 year parts and labor on frypot assembly
NON-HIGH EFFICIENCY (MJCF, MJ45, MJ35)
¾ One year parts and labor
¾ S/S Frypot - First year frypot and labor, second and third year frypot assembly only
After third year, lifetime on the bare pot
TUBE FRYERS (KSCF218G, TB14G)
¾ One year parts and labor
¾ S/S Frypot- First year frypot and labor, second through tenth year – frypot only
ELECTRIC FRYMASTER
¾ One year parts and labor
¾ Frypot- First year, frypot and labor
After first year, lifetime on bare frypot
After May 2003 – EPRI element, solid state Triacs, first through third year, parts and
labor
ELECTRIC DEAN
¾ One year parts and labor
¾ Five year mild steel
¾ Ten year stainless steel
FLAT BOTTOM FRYERS
¾ One year parts and labor
¾ Frypot- First year frypot and labor, second, third, and fourth year, frypot only
COMPUTER
¾ First year, computer and labor
¾ Second and third year computer only
SHORTENING DISPOSAL UNIT
Example: SDU
¾ One year – parts only
PURCHASED REPLACEMENT PARTS/FRYPOTS/COMPUTERS
¾ Parts, 90 days
¾ Stainless steel frypots, 1 year, 90 days labor
¾ Computers, 1 year, no labor
G-27
MISCELLANEOUS WARRANTY
BUFFALO WILD WING COMPUTER WARRANTY
¾ Two year warranty
¾ First year, computer and labor
¾ Second year, computer only
BOSTON MARKET RETHERMALIZER
¾ Change complete pot, part numbers 8068025SP Natural Gas, 8068026SP LP Gas . No
Bare Pot -One year parts and labor
¾ Ten year on the pot assembly
I-HOP EXTENDED WARRANTY (DEAN)Models: SM20/SM50
¾ 2-year parts and labor
¾ Additional 3 year warranty on mild steel frypot
¾ Additional 8 year warranty on stainless steel frypot
MARSHALL AIR HEAT LAMP
¾ One year heat lamp and labor
Complete heat lamp should be replaced. Part number 8068836. There are
no individual parts for field repair. When filing a warranty claim for a
heat lamp, use the fryer model and serial number.
MERCO HEAT LAMP
¾ One year parts and labor
NOTE: When filing a claim for a Merco Heat Lamp, use the Frymaster fryer
serial number.
HATCO HEAT LAMP
¾ Warranty claims for Hatco heat lamps should be filed with Hatco.
RUBIO’S
¾ 2 year warranty on computer – 1st year computer and labor, 2nd year computer only
DROP-IN FRYERS-FRYMASTER
¾ 90 days all parts; no labor
¾ 2 years fenwal thermostat; no labor
¾ Lifetime on stainless steel frypot (for original owner)
(International frypot warranties vary)
DROP-IN FRYERS-DEAN
¾ 90 days all parts-no labor
¾ Ten years on stainless steel frypot (for original owner)
(International frypot warranties vary)
BRINKER ELECTRIC RETHERMALIZER
¾ One year parts and labor on all parts
¾ 2 years on elements, controllers -2nd year part only no labor
G-28
RUBY TUESDAY’S
¾ Two years parts and labor on all parts
¾ Frypots - Standard frypot warranty
RAISING CANE’S
¾ Two years parts and labor on all parts
¾ Frypot – ten years, no labor after first year
G-29
STANDARD LABOR TIME ALLOWANCE
Frymaster maintains a standard labor time allowance chart that
our servicers comply with. These times are fair and adequate to
perform each specific task. This standard applies to both
warranty and out-of-warranty service, and is available to our
customers.
• Note: Time shown includes time to diagnose and perform
service listed. Travel time is not included. Under normal
circumstances, a reasonably competent technician can
complete the task within the time allowed.
PLEASE ADHERE TO THESE GUIDELINES. THANK YOU.
G-30
H50/52/55 SERIES
MAXIMUM
HOURS
TARGET**
HOURS
3.5
6.0
2.5
4.5
6.5
5.5
FRYPOT REPLACEMENT EUROPEAN MODELS W/FILTER
(FRYERS WITH 96-98 SERIAL NUMBERS ONLY)
COMPUTER OR CONTROLLER REPLACEMENT
PROBE, TEMPERATURE REPLACEMENT
8.0
1.0
1.0
7.0
1.0
1.0
HIGH-LIMIT THERMOSTAT
INTERFACE BOARD REPLACEMENT
IGNITION MODULE REPLACEMENT
IGNITOR PLUG REPLACEMENT
GAS VALVE REPLACEMENT
GAS VALVE REPLACEMENT, EUROPEAN MODELS
1.0
1.0
1.0
1.0
2.0
2.5
0.5
1.0
1.0
1.0
2.0
2.5
BLOWER MOTOR REPLACEMENT
BASKET LIFT RELAY REPLACEMENT
BASKET LIFT RODS REPLACEMENT
BASKET LIFT MICROSWITCH REPLACEMENT
BASKET LIFT MOTOR REPLACEMENT
1.0
0.5
2.0
1.0
1.5
0.5
0.5
2.0
1.0
1.5
FILTER MOTOR REPLACEMENT
FILTER PUMP REPLACEMENT
FILTER DRAIN SWITCH REPLACEMENT
2.0
2.0
0.5
1.5
2.0
0.5
FILTER RELAY REPLACEMENT
DRAIN VALVE REPLACEMENT (WITH FILTER)
DRAIN VALVE (WITHOUT FILTER) REPLACEMENT
FILTER OIL RETURN VALVE REPLACEMENT
1.0
1.5
0.5
2.0
1.0
1.5
0.5
2.0
BURNER & INSULATION REPLACEMENT (without filter)
BURNER & INSULATION REPLACEMENT, EUROPEAN MODELS
(and filter models)
1.5
1.5
2.0
2.0
GAS VALVE RELAY REPLACEMENT
SOUND DEVICE REPLACEMENT
TRANSFORMER REPLACEMENT
SOLENOID VALVE REPLACEMENT
FILTER PUMP & FILTER SYSTEM HEATERS
0.5
0.5
1.0
1.0
1.5
0.5
0.5
1.0
1.0
1.5
*
*
*
*
FRYPOT REPLACEMENT (NON FILTER)
FRYPOT REPLACEMENT WITH FILTER SYSTEM
FRYPOT REPLACEMENT EUROPEAN MODELS W/O FILTER
(FRYERS WITH 96-98 SERIAL NUMBERS ONLY)
COMPLETE FRYPOT INSULATION KIT REPLACEMENT
REPLACEMENT UPPER COMBUSTION CHAMBER (upper rails)
* Use time for replacement of appropriate frypot (filter/non-filter) plus 1.00 hour.
** Under normal circumstances, a reasonably competent technician can complete the task within this time.
NOTE: Time allowance shown includes time to diagnose and perform service listed. Travel time is not included.
These times are to be used as a guide for replacing single parts. If multiple parts are replaced, these times will
be significantly reduced.
G-31
FRYMASTER MJ45, MJ47, MJCF, MJCFE, FMP/FPP45/KJ3FC
DEAN 60, 65 & 80, 1824G & 2424G, 218G SERIES
MAXIMUM
HOURS
TARGET**
HOURS
FRYPOT REPLACEMENT (NON FILTER)
FRYPOT REPLACEMENT WITH FILTER SYSTEM
DRAIN VALVE REPLACEMENT (NON-FILTER)
DRAIN VALVE REPLACEMENT WITH FILTER SYSTEM
3.5
4.5
0.5
1.5
3.5
4.5
0.5
1.5
OPERATING THERMOSTAT REPLACEMENT (includes
calibration)
HIGH-LIMIT THERMOSTAT REPLACEMENT
TEMPERATURE PROBE REPLACEMENT
GAS VALVE REPLACEMENT
1.5
1.0
1.0
1.5
1.5
0.5
1.0
1.5
REGULATOR REPLACEMENT
THERMOPILE/THERMOCOUPLE REPLACEMENT
0.5
2.0
0.5
1.5
MELT CYCLE TIMER REPLACEMENT
PRESSURE SWITCH REPLACEMENT
INTERLOCK RELAY REPLACEMENT
TRANSFORMER REPLACEMENT
0.5
1.0
0.5
1.0
0.5
1.0
0.5
1.0
COMPUTER REPLACEMENT
INTERFACE/THERMATRON BOARD REPLACEMENT
BASKET LIFT RELAY REPLACEMENT
BASKET LIFT RODS REPLACEMENT
1.0
1.0
0.5
2.0
1.0
1.0
0.5
2.0
BASKET LIFT TIMER REPLACEMENT
BASKET LIFT MICROSWITCH REPLACEMENT
BASKET LIFT MOTOR REPLACEMENT
0.5
1.0
1.5
0.5
1.0
1.5
FILTER MOTOR REPLACEMENT
FILTER PUMP REPLACEMENT
FILTER DRAIN SWITCH REPLACEMENT
FILTER READY LIGHT/RESISTOR
2.0
2.0
0.5
0.5
1.5
2.0
0.5
0.5
FILTER RELAY REPLACEMENT
FILTER OIL RETURN VALVE REPLACEMENT
1.0
2.0
1.0
1.5
FILTER PAN HEATER
FILTER PAN CONTACT BLOCK
1.5
1.0
1.5
1.0
SOUND DEVICE REPLACEMENT
BURNER TARGET REPLACEMENT
PIEZO ELECTRIC SPARK
0.5
1.5
1.0
0.5
1.5
1.0
** Under normal circumstances, a reasonably competent technician can complete the task within this time.
NOTE: Time allowance shown includes time to diagnose and perform service listed. Travel time is not included.
These times are to be used as a guide for replacing single parts. If multiple parts are replaced, these times will
be significantly reduced.
G-32
FRYMASTER DEAN ELECTRIC FRYERS
MAXIMUM
HOURS
TARGET**
HOURS
FRYPOT REPLACEMENT (NON FILTER)
FRYPOT REPLACEMENT WITH FILTER SYSTEM
HEATING ELEMENT REPLACEMENT
CONTACTOR REPLACEMENT
TEMPERATURE PROBE REPLACEMENT
3.0
4.0
2.0
1.5
1.0
3.0
4.0
2.0
1.0
1.0
OPERATING THERMOSTAT REPLACEMENT
HIGH-LIMIT THERMOSTAT REPLACEMENT
COMPUTER REPLACEMENT
BASKET LIFT RELAY REPLACEMENT
BASKET LIFT RODS REPLACEMENT
1.0
1.0
1.0
0.5
2.0
1.0
1.0
1.0
0.5
2.0
BASKET LIFT MICROSWITCH REPLACEMENT
BASKET LIFT MOTOR REPLACEMENT
FILTER MOTOR REPLACEMENT
FILTER PUMP REPLACEMENT
1.0
1.5
2.0
2.0
1.0
1.5
1.5
2.0
FILTER DRAIN SWITCH REPLACEMENT
FILTER RELAY REPLACEMENT
DRAIN VALVE REPLACEMENT (WITH FILTER)
DRAIN VALVE (NON-FILTER) REPLACEMENT
0.5
1.0
1.5
0.5
0.5
1.0
1.5
0.5
FILTER OIL RETURN VALVE REPLACEMENT
TILT SPRING REPLACEMENT
INTERFACE BOARD REPLACEMENT
HEAT RELAY REPLACEMENT
2.0
1.0
1.0
0.5
1.5
1.0
1.0
0.5
LATCH RELAY REPLACEMENT
TRANSFORMER REPLACEMENT
SOUND DEVICE REPLACEMENT
FILTER TRANSFORMER REPLACEMENT
FILTER PUMP & FILTER SYSTEM HEATER
REPLACEMENT
0.5
1.0
0.5
1.0
0.5
1.0
0.5
1.0
1.5
1.5
SOLID STATE RELAY REPLACEMENT
ELECTRONIC THERMOSTAT CONTROLLER
1.5
1.0
1.0
1.0
** Under normal circumstances, a reasonably competent technician can complete the task within this time.
NOTE: Time allowance shown includes time to diagnose and perform service listed. Travel time is not
included. These times are to be used as a guide for replacing single parts. If multiple parts are
replaced, these times will be significantly reduced.
G-33
FRYMASTER MJ35, FMP35, J2X, J2XLR, J1C, J1X, GF14 & GF40, SERIES;
DEAN GAS 20, 25, 35, 38, 42, 50, 52, 62,YSCF214,TB114 SERIES
MAXIMUM
HOURS
TARGET**
HOURS
2.5
4.5
1.0
2.5
4.5
1.0
1.5
1.5
0.5
1.0
1.5
0.5
PILOT MAGNET REPLACEMENT
BURNER TARGET REPLACEMENT
THERMOPILE/THERMOCOUPLE/CE REPLACEMENT
PILOT BURNER REPLACEMENT
DRAIN VALVE REPLACEMENT (NON-FILTER)
DRAIN VALVE REPLACEMENT WITH FILTER
ELECTRONIC THERMOSTAT CONTROLLER
REPLACEMENT
INTERFACE BOARD REPLACEMENT
COMPUTER REPLACEMENT
0.5
1.5
0.5
1.0
0.5
1.5
0.5
1.5
0.5
1.0
0.5
1.5
1.0
1.0
1.0
1.0
1.0
1.0
FILTER MOTOR REPLACEMENT
FILTER PUMP REPLACEMENT
BASKET LIFT RELAY REPLACEMENT
BASKET LIFT RODS REPLACEMENT
BASKET LIFT TIMER REPLACEMENT
BASKET LIFT MICROSWITCH REPLACEMENT
BASKET LIFT MOTOR REPLACEMENT
2.0
2.0
0.5
2.0
1.0
1.0
1.5
1.5
2.0
0.5
2.0
0.5
1.0
1.5
FRYPOT REPLACEMENT (NON FILTER)
FRYPOT REPLACEMENT WITH FILTER SYSTEM
HIGH-LIMIT THERMOSTAT REPLACEMENT
OPERATING THERMOSTAT REPLACEMENT (includes
calibration)
GAS VALVE REPLACEMENT
REGULATOR REPLACEMENT
** Under normal circumstances, a reasonably competent technician can complete the task within this time.
NOTE: Time allowance shown includes time to diagnose and perform service listed. Travel time is not
included. These times are to be used as a guide for replacing single parts. If multiple parts are
replaced, these times will be significantly reduced.
G-34
GAS & ELECTRIC SERIES
PASTA COOKERS / WATERBATHS / RETHERMALIZERS
POT REPLACEMENT, GAS (WITH BURNERS, WITHOUT
BLOWER)
POT REPLACEMENT [POT IS BARE (8SMS ELECTRIC)]
PROBE ASSEMBLY REPLACEMENT
BURNERS/ORIFICES REPLACEMENT, GAS
ELEMENT REPLACEMENT (8SMS ELECTRIC)
CONTACTOR REPLACEMENT (8SMS ELECTRIC)
PROBES (HIGH WATER – LOW WATER) REPLACEMENT
TEMPERATURE PROBE REPLACEMENT
TUBING (AUTO FILL) REPLACEMENT
TUBING FITTINGS REPLACEMENT
TUBING KIT REPLACEMENT (8SMS ELECTRIC)
SOLENOID REPLACEMENT
PRESSURE REGULATOR REPLACEMENT, GAS
IGNITION MODULE REPLACEMENT, GAS
BLOWER RELAY REPLACEMENT, GAS
BLOWER REPLACEMENT, GAS
IGNITOR REPLACEMENT, GAS
COMPUTER REPLACEMENT
GAS VALVE REPLACEMENT
FAUCET ASSEMBLY REPLACEMENT
DRAIN VALVE REPLACEMENT
BASKET LIFT RELAY REPLACEMENT
BASKET LIFT RODS REPLACEMENT
BASKET LIFT TIMER REPLACEMENT
BASKET LIFT MICROSWITCH REPLACEMENT
BASKET LIFT MOTOR REPLACEMENT
TRANSFORMER REPLACEMENT
RELAY REPLACEMENT (8SMS ELECTRIC)
FITTINGS REPLACEMENT (8SMS ELECTRIC)
MAXIMUM
HOURS
TARGET**
HOURS
3.5
3.5
1.0
1.5
1.5
1.0
1.0
1.0
1.5
1.0
1.5
1.0
1.0
0.5
0.5
1.0
1.0
1.0
1.0
1.0
1.5
0.5
2.0
1.0
1.5
1.5
1.0
0.5
1.0
3.5
3.5
1.0
1.5
1.5
1.0
1.0
1.0
1.5
1.0
1.5
0.5
1.0
0.5
0.5
0.5
1.0
1.0
1.0
1.0
1.5
0.5
2.0
0.5
1.5
1.5
1.0
0.5
1.0
** Under normal circumstances, a reasonably competent technician can complete the task within this time.
NOTE: Time allowance shown includes time to diagnose and perform service listed. Travel time is not
included. These times are to be used as a guide for replacing single parts. If multiple parts are
replaced, these times will be significantly reduced.
G-35
UNIVERSAL HOLDING CABINET, UHC, UHC-P
FUSE REPLACEMENT
HEATER PLATE REPLACEMENT
SWITCH (GREEN ROCKER) REPLACEMENT
EXHAUST BLOWER REPLACEMENT
MASTER CONTROL BOARD REPLACEMENT
TRANSFORMER REPLACEMENT
FRONT SLOT DISPLAY REPLACEMENT
REAR SLOT DISPLAY REPLACEMENT
DISPLAY DRIVER REPLACEMENT
SLOT BEZEL REPLACEMENT
ONE UNIT
HOURS
STACKED LOWER
UNIT
HOURS
0.5
1.0
0.5
1.0
1.0
0.5
1.0
1.0
1.0
1.0
1.0
1.5
0.5
1.5
1.5
1.0
1.0
1.0
1.0
1.0
NOTE: Time allowance shown includes time to diagnose and perform service listed. Travel time is not
included. These times are to be used as a guide for replacing single parts. If multiple parts are
replaced, these times will be significantly reduced.
HEATED LANDING ZONE (HLZ) / HEATED PASS THROUGH (HPT)
ROCKER SWITCH (HPT)
CONTROLLER BOARD (HPT)
COMPUTER REPLACEMENT (HLZ)
RELAY & FUSE REPLACEMENT (HLZ/HPT)
TRANSFORMER REPLACEMENT (HLZ/HPT)
AIR PROBE REPLACEMENT (HLZ/HPT)
AIR THERMOCOUPLE REPLACEMENT (HLZ/HPT)
HEATER PLATE (PLATEN) REPLACEMENT (HLZ/HPT)
BLOWER MOTOR REPLACEMENT (HLZ/HPT)
HIGH-LIMIT REPLACEMENT KIT (HLZ/HPT)
MAXIMUM
HOURS
TARGET**
HOURS
1.0
1.0
1.0
0.5
1.0
1.0
1.0
1.5
1.5
1.0
1.0
1.0
1.0
0.5
1.0
1.0
1.0
1.0
1.0
1.0
** Under normal circumstances, a reasonably competent technician can complete the task within this time.
NOTE: Time allowance shown includes time to diagnose and perform service listed. Travel time is not
included. These times are to be used as a guide for replacing single parts. If multiple parts are
replaced, these times will be significantly reduced.
G-36
VERTICAL TOASTER (VT)
MAXIMUM
HOURS
TARGET**
HOURS
1.0
0.5
0.5
1.0
1.0
0.5
0.5
1.0
0.5
1.0
1.0
1.0
1.5
1.5
1.5
1.5
0.5
1.0
1.0
1.0
1.0
1.0
1.0
1.0
COMPUTER REPLACEMENT
RELAY REPLACEMENT
TRANSFORMER REPLACEMENT
CHAIN/SPROCKET REPLACEMENT
DRIVE BELT REPLACEMENT (BELT-DRIVE TOASTERS
ONLY)
TRAY HEATER REPLACEMENT
TRAY PROBE REPLACEMENT
HIGH-LIMIT REPLACEMENT
PLATEN REPLACEMENT
COOK BELT ROLLER REPLACEMENT
MOTOR REPLACEMENT
TEMPERATURE PROBE REPLACEMENT
** Under normal circumstances, a reasonably competent technician can complete the task within this time.
NOTE: Time allowance shown includes time to diagnose and perform service listed. Travel time is not
included. These times are to be used as a guide for replacing single parts. If multiple parts are
replaced, these times will be significantly reduced.
PRODUCT HOLDING DEVICE (PHD)
COMPUTER ASSEMBLY REPLACEMENT
TRANSFORMER REPLACEMENT
RELAY REPLACEMENT
ELEMENT, BOTTOM, REPLACEMENT
ELEMENT, TOP, REPLACEMENT
SWITCH, POWER, REPLACEMENT
MAXIMUM
HOURS
TARGET**
HOURS
1.0
1.0
1.0
1.5
1.5
1.0
1.0
1.0
1.0
1.5
1.5
1.0
** Under normal circumstances, a reasonably competent technician can complete the task within this time.
NOTE: Time allowance shown includes time to diagnose and perform service listed. Travel time is not
included. These times are to be used as a guide for replacing single parts. If multiple parts are
replaced, these times will be significantly reduced.
G-37
SINGLE BASKET DISPENSER (SinBaD)
LOAD CELL ASSEMBLY REPLACEMENT
DISPENSE MOTOR REPLACEMENT
DRUM MOTOR REPLACEMENT
DRUM ROTOR ARM REPLACEMENT (BULLET
REPLACEMENT)
INTERFACE BOARD REPLACEMENT
PROXIMITY SENSOR CABLE ASSEMBLY REPLACEMENT
COMPUTER ASSEMBLY REPLACEMENT
POWER (ON/OFF) SWITCH REPLACEMENT
TRANSFORMER REPLACEMENT
MAXIMUM
HOURS
1.0
1.0
1.0
TARGET**
HOURS
1.0
1.0
1.0
0.5
1.0
0.5
1.0
0.5
0.5
0.5
1.0
0.5
1.0
0.5
0.5
** Under normal circumstances, a reasonably competent technician can complete the task within this time.
NOTE: Time allowance shown includes time to diagnose and perform service listed. Travel time is not
included. These times are to be used as a guide for replacing single parts. If multiple parts are
replaced, these times will be significantly reduced.
G-38
WHAT THE WARRANTY DOES NOT COVER
Damage due to misuse, abuse, alteration or accident.
Improper or unauthorized repair.
Failure to follow installation procedures, operation instructions and/or scheduled
maintenance procedures as prescribed in the Frymaster Service and Owner’s Manual.
Damage in shipment.
Removal, alteration, or destruction of the rating plate.
Changes in adjustment and calibrations after thirty days from equipment installation date.
No adjustments paid on economy fryers (SR series/GF14).
Any SR series fryers (SR42, etc.) installed in any type of mobile/concession kitchen will not
be covered under warranty.
Failure to program computer appliances in accordance with programming procedures
prescribed in the Frymaster Service and Owner’s Manual.
Equipment exported to foreign countries.
Normal maintenance items; i.e., electric bulbs, user assessable fuses, gaskets, O-rings,
interior and exterior finishes, cleaning, and abuse to power cord.
O-rings not covered under warranty: 8160597, 8160117, 8261392, 8160132
Travel over 100 miles or 2 hours.
Note: No travel over 100 miles or two hours will be paid without
authorization number.
Overtime or holiday charges over the standard rate.
Damages (the cost of repairing other property, which is damaged), loss of time, profits, use,
or any other incidental damages of any kind.
Conversion kits are not covered under warranty unless the unit was shipped out
incorrectly, or the Technical Service Department gives authorization.
Toll Fees, Truck Fees, Gas Surcharges
G-39
TIDBITS OF INFORMATION
Before 1991, a bank of fryers shared one serial number. Beginning 1991, each fryer in a
bank has its own serial number.
Serial number etched on the inside of the frypot started in October 1995.
Normal frypot change outs – as soon as serial number of old frypot is verified and claim
has been paid , frypot can be thrown away unless it is a “400” material frypot.
All “400” material frypots must be returned. Frypots should be tested with a magnet.
If the magnet sticks to the frypot, it is “400” material – if in doubt, call the warranty
or technical service departmentSerial number tags should not be cut out of a “400” material frypot, the frypot has to
be tested for leaks by QA. Frypot cannot be tested with a hole in the pot. Claims for
frypots with tags cut out will not be paid.
ST is at the end of model number to indicate mild or cold roll steel.
SS – means it is a stainless steel frypot.
Frypot Part Numbers: 806 or 106 numbers are frypot assemblies (includes baffles and
insulation). 823 numbers are frypot only.
The filter system also has a serial number.
October 1995 forward, all frypot serial numbers are ten digits.
G-40
WARRANTY POLICY
WHAT IS COVERED?
The Frymaster and Dean warranty covers all defects in workmanship and
material in all commercial cooking appliance and computer/controller
equipment manufactured by the Frymaster Dean and sold within the domestic
United States and Puerto Rico.
WHO IS COVERED?
The warranty covers only the original purchaser of Frymaster and Dean
commercial cooking appliances and computer/controller equipment.
POLICY ADMINISTRATION
Frymaster and Dean will strive to establish simple, easily administered
warranty policies. The warranty policies will be administered fairly, and in a
manner that understands the needs of our customers.
WARRANTY STATEMENT
Frymaster and Dean will “customize” warranty features for certain customers
to better meet their needs. We understand the value of warranty after a sale
and will strive to provide the best after-sales service to our customers.
FLEXIBILITY
Frymaster and Dean will administer its warranty policies with an
understanding of how we are viewed by our customers. Our intention is to be
fair at all times, drawing out adequate information in order to make sensible
decisions pertaining to warranty coverage.
G-41
DEAN STANDARD WARRANTY
All Dean equipment carries a one-year parts and labor warranty from the date
of installation, except for frypots.
FRYPOTS *SEE PRORATED STRUCTURE
Models: SR38, SR42, SR52, SR62
¾ One year mild steel
¾ Five years prorated stainless steel*
Adjustments will not be paid on the SR series fryers.
SR series fryers installed in any type of mobile/concession kitchen will not be covered
under warranty.
Models: SM 20, SM40¹, SM50, SM60, SM80, SM35¹
¾ Five year mild steel
¾ Ten year stainless steel
¹SM40 & SM35 installed before January 1, 2000
¾ One year mild steel
¾ Five year prorated stainless steel*
Models: 1824 and 2424
¾ Four years mild steel
¾ Replacement LJS flat bottom frypot (MS)
One year frypot, no labor
Models: D20G, D50G, D60G, D80G
¾ Five year mild steel
¾ Ten year stainless steel
Models: 118G, 218G (Gas), 18UE (Electric)
¾ Five year mild steel
¾ Ten year stainless steel
Models: TC25, TC35
¾ One year mild steel
¾ Five year stainless prorated*
¾ DROP-IN FRYERS-DEAN
¾ 90 days all parts-no labor
¾ Ten years on stainless steel frypot (for original owner)
(International frypot warranties vary)
PRORATED FRYPOT STRUCTURE
¾
¾
¾
¾
¾
1st Year 100% parts and labor.
2nd year customer pays labor, freight and 20% of current frypot list price.
3rd year customer pays labor, freight and 40% of current frypot list price.
4th year customer pays labor, freight and 60% of current frypot list price.
5th year customer pays labor, freight and 80% of current frypot list price. After fifth year
customer pays labor, freight and 100% of frypot
G-42
DEAN MODEL NUMBER IDENTIFICATION
SM50GMS
SM
Ï
SM – Super
Marathon
D/HD –
Decathlon
SR – Super
Runner
TC – Counter
Top
PC – Pasta
Cooker
BG – Bagel
Boiler
RG –
Rethermalizer
50
Ï
The number
refers to oil
capacity: 20, 35,
40, 42, 50, 52,
60, 80
G
M
Ï
Ï
G – Gas T – Thermatron
E–
Controlled
Electric M – Millivolt
I – Electronic
Ignition (24v)
HP – High
Performance
DI – Drop In
S
Ï
“S” at the
end
indicates
stainless
steel.
No “S”
indicates
mild steel
(see note
below)
Note: Valid only on units with recent serial numbers ending in “F95” for example.
T-Thermatron Controlled
I-Electronic Ignition
(24V)
1824GTI
This number
refers to the
size of the
tank.
G = Gas
E = Electric
G-43
DEAN SERIAL NUMBERS
October 1997 – Present
Year
Ð
Sequential
number of
Model
Month Family
fryer built
Ð
Ð
Ð
9710FM0054
1994 to 1997
¾ A series of numbers and a letter; i.e., 45729001D95. The first set of five or six
numbers will be the sales order number. The next three numbers are for each
individual unit; i.e., 001, 002, etc. The following letter is the month followed by the
year. In this method you must have the model number to determine material used in
construction. An “S” at the end of the model number signifies stainless steel. If no
“S,” the unit is mild steel.
1985 to 1993
¾ A series of numbers preceded by a “W”; i.e., W048968724SS or MS. The model
number is not referenced and must be determined. The first two numbers are the
month of production. The next two are the year. The remaining series of numbers
are a manufacturing sequence and are not significant. The letters following give the
material used in construction: SS = Stainless Steel, MS = Mild Steel.
Before 1985
¾ Model number precedes a series of four or five numbers; i.e., 1414-8479. These must
be manually checked in a card file to determine warranty status.
G-44
NOTES
DEAN LIMITED WARRANTY
G-45
THIS PAGE INTENTIONALLY LEFT BLANK
Shipping Address: 8700 Line Avenue, Shreveport, Louisiana 71106
TEL 1-318-865-1711
FAX (Parts) 1-318-219-7140
PRINTED IN THE UNITED STATES
SERVICE HOTLINE
1-800-551-8633
(Tech Support) 1-318-219-7135
819-5917
MAY 09
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