OFFICEMA X | WELCOME GUIDE
OfficeMax customer rollout package:
Outdoor Industry Association
®
Through the Partner Advantage program,
OfficeMax provides:
®
• Reduced
pricing on more than 25,000 products
and 4,000 environmentally preferable products
and services
• Flexible
purchase options—online, via catalog,
by phone or at any of nearly 1,000 OfficeMax
stores using our Retail ConnectSM program
• OfficeMax
ImPress —customized digital print
solutions designed to fit your budget and
streamline your business requirements
• Dedicated
®
customer service with a personal touch
OfficeMax is proud to have the opportunity to
partner with Outdoor Industry Association. Our
goal is to make purchasing office supplies as simple
as possible. The following pages include information
on how to order from OfficeMax, including details on:
• Product
information
•Pricing
•Delivery
• Customer
service
•Returns
You also will find helpful tools to reduce the time
and money spent on procuring office supplies.
We look forward to working together.
Online pricing and ordering
Visit officemaxsolutions.com. When contacting
customer service, refer to your account number
or tell us you’re calling from the Outdoor
Industry Association.
Contact customer service at:
Phone: 800.248.6343
Fax: 877.969.1MAX (1629)
Email: AdvantagePrograms@officemax.com
OFFICEMA X | WELCOME GUIDE
Order and delivery details
Confirmation of your order
For every order placed, you will receive an email
confirmation that details your transaction and product
status of the items you ordered.
Proactive order notification
OfficeMax emails you order notifications that provide
inventory and delivery status updates.
Online customer service
Request an online chat or a phone call with just a
click. Customer service will return your call within
10–60 seconds when you request a call through the
live online assistant.
Delivery
Place your order by 4 p.m. and get it the next business
day. Orders placed on a Saturday are delivered the
following Monday. We can accommodate same-day
deliveries in some cases, but additional charges may
apply. Plan ahead to avoid paying same-day charges
and running out of supplies.
Order OfficeMax-branded items in catalog
where available
These items are value priced and include an
assortment of environmentally preferable products,
such as OfficeMax-brand ink and toner.
Best value products
Save money with Best Value products, where we
offer a comparable item of equal quality and a lower
price where one is available. The Best Value header
appears when equitable products are available. Switch
your entire order to Best Value recommendations, or
choose individual items. View your Best Value savings
by order, along with your potential savings, all online.
Be aware that auto-substitutions will not occur. You
must choose a Best Value item instead of the one
you originally selected.
Merchandise returns policy
You can return items in resalable condition
within 30 days of the original shipment date,
except for special orders, non-catalog items
and technology items (including hardware,
software and peripherals), unless the technology
manufacturer allows returns. OfficeMax will
consider returns of special orders and noncatalog items on a case-by-case basis.
OfficeMax will replace all defective and damaged
office supplies and products at no charge to
you within 30 days of delivery of the original
order. Thereafter, you’ll need to follow the
manufacturers’ product warranty policies.
For all returns, follow these guidelines:
1.Call the Customer Service Center at
877.969.OMAX (6629) or request an
Authorization to Return (ATR) number by
emailing customersupport@officemax.com.
To expedite your service when contacting
us, have handy a copy of the packing list
that came with your order.
2.Write the ATR number on the packing slip
and attach it to the merchandise you’re
returning. Do not mark on the manufacturer’s
original packaging, and make sure resealable
products are in the original manufacturer’s
packaging.
3.On the packing list, note the reason for
return (damaged, ordered incorrectly,
incorrect item sent, quantity error, etc.).
4.Place the merchandise, with the ATR number
noted clearly on the label, at the same place
you received your order. We’ll pick it up
within 3–5 business days.
OFFICEMA X | WELCOME GUIDE
Frequently asked questions
1. How do I start ordering from OfficeMax?
The online ordering system is simple to use.
• Go to officemaxsolutions.com.
• Type your username or PIN (case sensitive).
• Type your password (case sensitive).
•Click Log In.
•Click Create New Office Product Order,
then select and verify your ship-to location.
Also, provide delivery information to help
route your order.
•Click Continue and start ordering.
2. I forgot my username and password.
Whom do I call?
Call website customer support at 800.817.8132,
option 2.
3.Where do I get a product code for ordering?
The product code will be listed in our online
catalog or within the shopping lists. The manufacturer number is always listed on the box and/
or item. You can type either number into one
of your searches, and either number will crossreference to the OfficeMax product number.
4. How do I find the products I am looking
for online?
We created Online Shared Shopping Lists to
assist you with ordering basic office supplies that
offer you the best value. These categorized lists
enable you to effectively capitalize on the
cost-saving benefits of this program.
If you can’t find what you’re looking for in the
shopping lists, you can usually find the item you
need by typing the manufacturer’s part number
under the Order by Product Code tab or by
using the search field. You also can use the basic
and advanced search field to find products of a
general nature. It works in a drilldown fashion,
so try to be as specific as possible to limit your
search results.
5. W hat is a contract item?
It’s usually a high-usage item in your organization,
for which we’ve provided deeper-than-standard
discounts.
6.What is a shopping list?
A shopping list contains items that are ordered
frequently. The items can be entered by category,
item number or item description. Shared shopping
lists are created by your purchasing professionals
and can be viewed by all preparers. Personal
shopping lists are created by you, for you only.
They cannot be viewed by any other preparers.
7. What is the difference between a shopping
list and catalog?
Shopping lists usually contain items that are
ordered frequently—about 100 items. The
catalog includes an assortment of items that
OfficeMax sells.
8. How can I find recycled items?
A recycled icon appears next to recycled items in
the online catalog. Also, check the All Contract
Recycled Items shopping list that contains recycled
items ordered more frequently. You can also find
recycled items using the Advanced Search
function. Type in a keyword or product code
and select Recycled Goods.
9. I don’t find an item I need in the online
catalog. Can I still order it from OfficeMax?
Yes. Simply call us at 877.969.OMAX (6629).
We have many items not shown in our catalog
that we can obtain for you.
OFFICEMA X | WELCOME GUIDE
10. Can I create my own personal shopping lists?
You can create your own personal shopping
list(s) as you shop. Simply click the Add to List
button at the same time you are ordering your
supplies so that you can easily find these items
the next time you order. You can also create
a personal shopping list from the Manage
Shopping List link on the Manage Order
screen. You can create as many personal lists
as you would like, but you are limited to 100
items per list.
13.What if I have a question about pricing,
order placement, products, order tracking
or returns?
Call 800.248.6343 or email
AdvantagePrograms@officemax.com.
11. When should I place an order to receive
it the next business day?
OfficeMax recommends having the order
created, approved and sent by 4 p.m. in order
to ensure next-business-day delivery.
©2011 OMX, Inc.
12.How will I know if OfficeMax received
my order?
Once you place your order, we will email you
within two hours. Always check your order
acknowledgement for accuracy and product
availability. If you have questions about your
order after it has been placed, contact customer
service at 877.969.OMAX (6629).
OFFICEMA X | WELCOME GUIDE
Navigation
by entering your Username or
PIN, then entering your Password.
OFFICEMA X | WELCOME GUIDE
Navigation
Your Custom Link means we can
post a custom URL link that will
direct you to a link on your portal.
directs you to your shopping
experience. Once you create
Personal Shopping Lists, Saved
or Repeat Orders, you can access
them from this drop-down box.
Message Board displays up to
10 messages.
OFFICEMA X | WELCOME GUIDE
Important note about adding products
You can add items to the cart
by Order By Product Code,
Shopping Lists, Search or
Catalog Drilldown.
OFFICEMA X | WELCOME GUIDE
Important note about adding products
Refine Results means you can
further refine your search by
choosing attributes, such as color.
Product images.
Enhanced product descriptions.
Add to Cart button by each item.
OFFICEMA X | WELCOME GUIDE
Important note about adding products
Shopping cart detail.
OFFICEMA X | WELCOME GUIDE
Important note about managing orders
Save Order and place it later.
Save cart as a Repeat Order
and specify a name.
Retrieve Saved Order or
Repeat Order from the
Manage Order screen.
OFFICEMA X | WELCOME GUIDE
Important note about managing shopping lists
Create a Personal Shopping List.
Select Manage Shopping Lists.
Add items to the Shopping List by
any available shopping methods.
OFFICEMA X | WELCOME GUIDE
Important note about adding products
Show items in Shopping List and
Save List when complete.
OFFICEMA X | WELCOME GUIDE
Important note about adding products
Show items in Shopping List
and Save List when complete.
OFFICEMA X | WELCOME GUIDE
Email confirmation sample
OFFICEMA X | WELCOME GUIDE
Sample carton label
1.The address of the OfficeMax Distribution Center
that shipped the order.
2.Your ship-to address.
3.Any specific routing instructions.
4.The OfficeMax invoice number for this order.
5.Your purchase order or reference number.
6.Your department number or cost center.
7.Optional release or additional reference number.
8.Department/cost center description/name.
9.Any additional routing/delivery instructions.
OFFICEMA X | WELCOME GUIDE
Sample packing slip