enterprise SOA
Fundamentals
- The Basics Dr. Christian Scherpe
SAP Deutschland AG & Co. KG
„ Netweaver
„ 2006/Q2
„ Material number 50084744
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Agenda
„ What is enterprise SOA
„ Core & Context
„ Benefits
„ Terms
© SAP AG 2007, enterprise SOA Fundamentals Training, Basics
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Today IT is not built for change
A VICIOUS CYCLE?
CEO sets strategy
Prohibitive cost and
time of IT changes
Strategy for
GROWTH
IT not aligned with the business
Quick fixes result in more
future risk/cost
Business
change
Companies move away from
buy model into build model
Ability to
EXECUTE
>80% of IT budget
spent on status quo
Existing IT landscape
enables work
TCO pressures continue to rise
We need to break the cycle!!
© SAP AG 2007, enterprise SOA Fundamentals Training, Basics
„ In spite of the fact that the ability to change is so important, it is amazing to see how today’s IT landscapes
fail at delivering the needed flexibility:
„ Whenever the business side of the house adjusts the strategy, maybe to tap into new opportunities, maybe to
acquire another company --the same discussion invariably arises.
„ In spite of significant past investments into the IT infrastructure of the organization, the money and time it
takes to implement changes in the IT systems seems to be prohibitive. Even worse as budgets are already
tight, companies engage in quick fixes and “work-arounds” that in the long run increase the inflexibility and
drive the total cost of ownership even higher. As a result, the pressure on the IT budget increases, less
money is available to realize truly innovative business solutions.
„ CLICK
„ And as the TCO pressure continues to rise, the vicious cycle continues unabated. And with each cycle, IT is
less aligned with the business side of the organization.
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What are your options …
… TO DRIVE GROWTH?
Do nothing
… and die
Build your own platform or solution
… and run into the TCO trap
Outsource everything
… including your ability to change/innovate
Buy new systems and replace old ones
… and don’t leverage existing investments
Architect for innovation
… by elevating IT into an enabler of change
© SAP AG 2007, enterprise SOA Fundamentals Training, Basics
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IT to support Business needs
Years
Business
Process
Change
Months
Weeks
Product
Lifecycle
Days
Hours
Process
execution
time
Minutes
1900s
1920s
1940s
1960s
Source: Gartner
© SAP AG 2007, enterprise SOA Fundamentals Training, Basics
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1980s
1990s
2000s
Business
IT and Business alignment (today)
Biz Owner
different language (Biz vs IT)
+ different department
+ different mindset
+ different experience
IT
+ different perception
+ different KPI’s
=
Solution expert
Developer
© SAP AG 2007, enterprise SOA Fundamentals Training, Basics
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The idea
What if …
… we could "extract" the business scenarios from the complexity of
existing application landscapes ?
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Using an enterprise services based Architecture solves the
challenge of adaptability…
To assemble applications, roles and services from vendors, partners as well
as in-house into custom composite, event-driven business scenarios.
Role-based
User Interfaces
Composite
Business
Scenarios
Service request
Price
ATP Delivery lead time
Credit check
Functional
Applications
© SAP AG 2007, enterprise SOA Fundamentals Training, Basics
„ The good thing about Web Services ? Business People can understand them
„ Three independent levels
„ The combination of custom and standard software.
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Enterprise SOA fulfills the outsourcing thought.
Subsidiary A
Often processes are not able to
outsource because the
processes change. But many
services don’t change.
Subsidiary B
Subsidiary C
Self Provided
Services
Enterprise SOA allows
outsourcing of process
parts to IT vendors.
Company Boarder
Outsourced
Enterprise
Services
© SAP AG 2007, enterprise SOA Fundamentals Training, Basics
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Enterprise SOA supports the re-using of self made services in a
company wide process landscape.
Subsidiary A
All large companies have the
need to develop their own
processes with big effort
although the used services are
the same.
Subsidiary B
Subsidiary C
Enterprise SOA makes it
possible to develop the
same service at once.
Self Made Service
Framework
© SAP AG 2007, enterprise SOA Fundamentals Training, Basics
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Enterprise SOA: concept for flexibility
With enterprise SOA process steps can be easily decoupled and re-composed.
MODULARIZATION
Step 1 (today)
Process chains are
broken into enterprise
services (depending on
business criteria)
SPECIALIZATION
AND
CONSOLIDATION
Step 2 (short-term)
Similar process steps get
consolidated.
Differentiating steps are
enhanced.
© SAP AG 2007, enterprise SOA Fundamentals Training, Basics
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COMPOSITION AND
COLLABORATION
Step 3 (mid-term)
Process chains are flexibly re-arranged and
re-configured based on business needs.
Enterprise Services: The Common Language
Enterprise Services establish a common and stable service contract
between business and IT, while allowing "strategic decoupling"
Business Strategy
Flexibility
Efficiency
Check
Availability
Reserve
Capacity
Place
Confirm
Supp Order Cust. Order
Check Product Availability
Reserve Product
Move Stock
IT Strategy (optimize)
© SAP AG 2007, enterprise SOA Fundamentals Training, Basics
„ From here on the story starts. Maybe Terms right from the beginning?
„ enterprise SOA changes the way the business thinks of IT: enterprise SOA changes the fundamental
assumptions most businesses have about IT – that it is a roadblock to change. Instead, enterprise SOA will
allow IT to respond more easily to business demands and better support business strategies.
„ enterprise SOA changes the way the IT interacts with the business: enterprise SOA improves IT’s ability to
respond to business change. IT organizations will become facilitators to business improvement while
leveraging existing technology investments. enterprise SOA will enable firms to quickly, easily, and costeffectively optimize existing business processes and innovate both their processes and business models to
improve “time to opportunity” and ultimately drive growth.
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What enterprise Service Oriented Architecture Offer:
Flexible Innovation on Top of a stable Platform
Flexibility and
extensibility
„ Model-driven service
composition
„ Service orchestration
i
Reliable execution
Technology
Business Process Platform
SAP
Bus. Legacy/
Partner 3rd Party
Appl. Platform
Objects, Engines,
and Components
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„ Controlled process
execution
„ Common enterprise SOA
implementation for all
platform services
„ Version management
„ Best-of-breed objects
‹ Cross-industry capability
‹ High scalability
‹ Quality by engineering
Anatomy of a Composite on Top of Platform
COMPOSITE APPLICATION
Role 1
Role 2
Step 1
Workcenter
Step 2
Step 3
Step 4
Composite Process
Actions
UI
Remote
Services
UI
UI
Business Objects
Remote
Local
Action-UI
Local
Services
Business Objects,
Services
Enterprise Service Rep.
Business Proc. Platform
Process Agents
Process
Integration
LDU
Services
LDU
LDU
Foundation
Foundation
Actions
Logical Deployment
Units
BO model
© SAP AG 2007, enterprise SOA Fundamentals Training, Basics
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Database
Enterprise Service-Oriented Architecture
PEOPLE
PRODUCTIVITY
PEOPLE PRODUCTIVITY
EMBEDDED
ANALYTICS
SERVICE
COMPOSITION
ANALYTICS/REPORTING
SERVICE COMPOSITION
SAP NetWeaver
SERVICE
ENABLEMENT
SERVICE
ENABLEMENT
Enterprise
Services
Repository
SAP’s Enterprise
Partner
Services
Services
Business Objects, Components,
and Engines
LIFE-CYCLE
MANAGEMENT
Bus.
Partner
Legacy
LIFELIFE-CYCLE MGMT
© SAP AG 2007, enterprise SOA Fundamentals Training, Basics
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From Integration Coding to Business Modeling
Information
Technology
UI
UI
Process Innovation
Technology
UI
Composites
Functional
Components
Business Process Platform
Appl. Platform
DB
„
„
„
„
„
DB
„
„
„
„
„
Closed packages
Database, messaging
Static application UIs
Coded process integration
Inflexibility, high TCO
© SAP AG 2007, enterprise SOA Fundamentals Training, Basics
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One open composition platform
Enterprise Services Infrastructure
Adaptive Portal UIs
Model-driven services composition
Flexibility, business value
Agenda
„ What is enterprise SOA
„ Core & Context
„ Benefits
„ Terms
© SAP AG 2007, enterprise SOA Fundamentals Training, Basics
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Customers Want More
CEO’s Wish List*
Î PRODUCTIVITY
1 Reduce costs through efficiency/
increased productivity
2 Enable/drive business innovation
3 Create/enable competitive advantage
Î SUSTAINABLE
DIFFERENTIATION
4 Enable growth
5 Improve ext. customer satisfaction
6 Enable regulatory compliance
7 Enable global operations
* CIO Magazine October 2004; survey of 544 CIOs and CEOs
© SAP AG 2007, enterprise SOA Fundamentals Training, Basics
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IT Double Role: A lever to Standardize and Innovate
1
Source of cost reduction through an
increase of efficiency and productivity
2
Promoter and leader in the business
innovation processes
3
Source of new competitive advantages
4
Enabler of the company’s growth
processes
5
Customer satisfaction improvement source
INNOVATION
STANDARDIZATION
5
6
Consente l’adeguamento alla normativa
5
7
Facilita le operazioni globali
5
8
Razionalizza la supply chain
COMMODITY
INVENTION
© SAP AG 2007, enterprise SOA Fundamentals Training, Basics
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© SAP AG 2007, enterprise SOA Fundamentals Training, Basics
„ Building new, customized solutions that support innovation is expensive and time-consuming because
leveraging the functionality of your existing packaged applications is extremely difficult. And, as an
innovative solution becomes a standard practice, you have to migrate this custom-built application into a
packaged solution. The value of the process has changed, and this is reflected in its cost to the organization.
However, because the custom application and the packaged solution are almost always based on different
platforms, making the transition tends to be a costly and lengthy process. The ultimate consequence: IT is
often unable to deliver business process change and innovation at the pace and efficiency required by the
business.
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Blueprint for both: Systems and IT Landscape
Supplier Rep.
Demand
Liaison Officer
PO Creation
Prod. Planner
Fulfilment
Coordination
Composite
Applications
driven Process
Settlement
ENTERPRISE
SERVICES
SAP NetWeaver
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Invoicing
(3rd party)
Freight
(External)
Collaboration
(3rd party, ext.)
Mfg
(Legacy)
Shipping
(Legacy)
Order Mgmt
(Legacy)
AFS
(SAP R/3)
© SAP AG 2007, enterprise SOA Fundamentals Training, Basics
Business Process
Platform
Enterprise Services
& Systems
Innovation through Customers development
Dynamic
Sourcing
Liaison Officer
Distributed
Production
Prod. Planner
Delivery to
Retail Chain
Stores
SAP NetWeaver
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INVENTION
Invoicing
(Out-tasked)
© SAP AG 2007, enterprise SOA Fundamentals Training, Basics
CONTEXT
Focus: Productivity
INNOVATION
ENTERPRISE
SERVICES
Collaboration
(3rd party)
Freight
(External)
AFS
(SAP R/3)
ERP
(Internal)
Settlement
CORE
Focus: Differentiation
STANDARDIZATION
INNOVATE
Supplier Rep.
COMMODITIZATION
Build Innovative
custom applications
for competitive
differentiation
Streamline for Cost efficiency and consistency
Supplier Rep.
Demand
Liaison Officer
PO Creation
Prod. Planner
Fulfillment
Coordination
Settlement
CORE
CONTEXT
Focus: Differentiation
Focus: Productivity
INNOVATION
STANDARDIZATION
CONSOLIDATE
SAP NetWeaver
© SAP AG 2007, enterprise SOA Fundamentals Training, Basics
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Invoicing
(3rd party)
Freight
(External)
Collaboration
(3rd party, ext.)
Mfg
(Legacy)
Shipping
(Legacy)
Order Mgmt
(Legacy)
AFS
(SAP R/3)
consolidate
ENTERPRISE
SERVICES
INVENTION
COMMODITIZATION
Consolidate various
legacy systems or
technologies into one
enterprise system
Don’t outsource your CIO, Outtask Components!
Supplier Rep.
Demand
Liaison Officer
PO Creation
Prod. Planner
Fulfilment
Coordination
INNOVATION
ENTERPRISE
SERVICES
INVENTION
Invoicing
(Out-tasked)
Collaboration
(3rd party, ext.)
Freight
(External)
AFS
(SAP R/3)
ERP
(Internal)
CONTEXT
Focus: Productivity
outtask
© SAP AG 2007, enterprise SOA Fundamentals Training, Basics
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STANDARDIZATION
OUT-TASK
SAP NetWeaver
Settlement
CORE
Focus: Differentiation
COMMODITIZATION
Out-source a task while
maintaining overall
process control and
visibility
Reflect industrial changes in your IT-Landscape
Demand
Liaison Officer
PO Creation
Prod. Planner
Fulfilment
Coordination
SAP NetWeaver
CONTEXT
Focus: Productivity
INNOVATION
ENTERPRISE
SERVICES
insource
© SAP AG 2007, enterprise SOA Fundamentals Training, Basics
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INVENTION
Invoicing
(Out-tasked)
Collaboration
(3rd party)
Freight
(External)
AFS
(SAP R/3)
ERP
(Internal)
Settlement
CORE
Focus: Differentiation
STANDARDIZATION
INSOURCE
Supplier Rep.
COMMODITIZATION
When commoditized
processes become
strategic, effectively
in-source
Flexibility for Business Process Innovation
Supplier Rep.
Dynamic
Sourcing
Liaison Officer
Distributed
Production
Prod. Planner
Delivery to
Retail Chain
Stores
Settlement
CORE
CONTEXT
Focus: Differentiation
Focus: Productivity
INNOVATION
STANDARDIZATION
COMPOSE
SAP NetWeaver
© SAP AG 2007, enterprise SOA Fundamentals Training, Basics
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INVENTION
Invoicing
(Out-tasked)
Collaboration
(3rd party)
Freight
(External)
AFS
(SAP R/3)
ERP
(Internal)
ENTERPRISE
SERVICES
COMMODITIZATION
Compose existing
business processes into
new and innovative
business processes
One Single Platform to Consolidate & Compose Business Processes
Custom & xApps
SAP
POWERED BY
NETWEAVER
POWERED BY
NETWEAVER
Mission
Critical
Activities
INNOVATION
STANDARDIZATION
CONSOLIDATE
SCALE
Enabling
Activities
INVENT
OUT-TASK
INSOURCE
COMPOSE
RETIRE
COMMODITIZATION
INVENTION
Courtesy to G. Moore’s “Living on the fault line”
© SAP AG 2007, enterprise SOA Fundamentals Training, Basics
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Business Process lifecycle: Hi-Tech Example
REINVENTING PLANNING AND MANUFACTURING PROCESS
SAP
PRODUCTIVITY
POWERED
BY
DIFFERENTIATION
SAP Business Suite
NETWEAVER
Source
P2P
Procure
O2C
Auction
Plan
M2i
Manuf.
ENTERPRISE
ENTERPRISE
SERVICES
SERVICES
SAP NetWeaver
Enterprise
Services
Repository
SCM
SRM
PLM
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CRM
ERP
© SAP AG 2007, enterprise SOA Fundamentals Training, Basics
Business Process lifecycle: Hi-Tech Example
REINVENTING PLANNING AND MANUFACTURING PROCESS
DIFFERENTIATION
PRODUCTIVITY
Source
P2P
Procure
O2C
Auction
AvailabilityAvailability-toto-Sale
Plan
M2i
Manuf.
ENTERPRISE
SERVICES
SAP
SAP NetWeaver
NetWeaver
Enterprise
Services
Repository
Custom
SCM
SRM
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PLM
© SAP AG 2007, enterprise SOA Fundamentals Training, Basics
CRM
ERP
REUSE PROCESS STEPS AND
ENTERPRISE SERVICES IN
CUSTOM PROCESSES
enterprise SOA as the Convergence Point of Business and IT
Purchaser
Production
Planner
Accountant
Portals
that help
people do
their work
Composite Applications
SAP NetWeaver
People Integration
Information Integration
Process Integration
SRM
Business Engineering
PLM
ERP
SCM
CRM
Integration & Application Platform
enterprise ServiceOriented Architecture
Leverage Existing
Investments and Reduce
Total Cost of Ownership
Extension of Operational
and Administrative
Processes
© SAP AG 2007, enterprise SOA Fundamentals Training, Basics
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Innovation and Continuous
Adjustment of Business
Processes
Agenda
„ What is enterprise SOA
„ Core & Context
„ Benefits
„ Terms
© SAP AG 2007, enterprise SOA Fundamentals Training, Basics
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Business Benefits of Enterprise Services Architecture
‰ User productivity and centricity
„ Let each user group work in their own way
„ Give users access to the data and functionality they need
„ Use appropriate UI technology for each situation
‰ Next business practices and process innovation
„ Assemble and re-assemble processes rapidly, across organizational boundaries
„ Create composite applications to support new processes
‰ Business automation and process efficiency
„ Streamline processes and enable automatic processing
„ Focus on data collection at the source, data processing where appropriate
‰ Flexible deployment
„ Reduce costs through BPO etc.
„ Deploy solutions step-by-step
„ Allow deployment to follow organization, even when it is changing
© SAP AG 2007, enterprise SOA Fundamentals Training, Basics
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Multiple Benefits
Openness
HELPING
DIFFERENTIATE
„ Open Web services standards
„ Open integration platform
„ Interoperability
ENTERPRISE SERVICES ARCHITECTURE
Composites
Adaptability
„
„
„
„
Model-driven
Configurable
Extensible
Services
composition
„ Process
innovation
Productivity
Enterprise
Services
Repository
SAP NetWeaver
Composition Platform
Appl. Platform
SAP
Bus. Legacy/
Partner 3rd Party
Objects, Engines,
and Components
Bus. Process Platform
Lower TCO
„ Deployment options through
configuration
„ Common operational services
„ “Always On” platform
© SAP AG 2007, enterprise SOA Fundamentals Training, Basics
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„ People
productivity
„ Embedded
analytics
„ Process
efficiency
„ Process
flexibility
DRIVING
PRODUCTIVITY
Agenda
„ What is enterprise SOA
„ Core & Context
„ Benefits
„ Terms
© SAP AG 2007, enterprise SOA Fundamentals Training, Basics
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Terms
Web Service (Term used in different variations!)
„ In the Gartner definition, “Web services are software components that employ
one or more of three technologies – SOAP, WSDL and UDDI – to perform
distributed computing. Use of any of the basic technologies constitutes Web
services. Use of all of them is not required.“
„ This is at variance with the definition provided by IBM, among others, that
defines Web services as consisting of all three – SOAP, WSDL and UDDI – of the
XML standards.
„ SAP: A Web Service is a standard way of integrating applications, or application
components, using a universal language for the discovery, description and
delivery of these services. Web services represent a self-contained, selfdescribing piece of application functionality that can be found and accessed by
other applications using such a universal language. A Web service is selfcontained, because the application using the Web service does not have to
depend on anything other than the service itself, and self-describing, because
all the information on how to use the service can be obtained from the service
itself.
© SAP AG 2007, enterprise SOA Fundamentals Training, Basics
„ SAP: Web Services
„ A Web service is a standard-based way of encapsulating the functionality of an application that other
applications can locate and access. For example, a Web service could be the single deletion of the order
record in a sales management system.
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Terms
Enterprise Service
„ A service used in the execution of a business process step, having a significant
meaning and impact for the business of the enterprise. An enterprise service
fulfills strict rules regarding version compatibility and stability defined by the
enterprise service interface, and built on Web service technology.
„ Enterprises services are Web Services that have an enterprise level business
meaning. These are typically an aggregation of application (or web) services of
lower granularity combined with simple business logic to support a step of a
business process.
© SAP AG 2007, enterprise SOA Fundamentals Training, Basics
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What makes a Services an Enterprise Service
Harmonization & Standardization Effort
DRIVING WEB SERVICES TO
THE ABSTRACTION LEVEL OF PROCESS STEPS
TO CLOSE THE GAP BETWEEN BUSINESS & IT
Enterprise
Service
Web-Service
Modeled and
fully harmonized
across SAP
solutions
RFC, BAPI
Degree of Harmonization & Standardization across SAP Solutions
© SAP AG 2007, enterprise SOA Fundamentals Training, Basics
„ Service enabling will elevate lead us towards a world were software will be modelled and composed of
loosely coupled building blocs.
(Lego)
„ Whereas in former times the granularity was on technical level, which required to understand the specific
semantics of each service provider, we achieve through service enabling and abstraction, which brings us
closer to the business
y Independence of Services
y Increased Flexibility
y Reuse
„ What does this mean for information management ?
y Embedding of Information becomes easier
y Utization
„ Let’s start with an example
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Terms
Service Oriented Architecture (SOA)
„ Service-Oriented Architecture is a software architecture that supports
the design, development, identification and consumption of
standardized services across the enterprise, thereby improving
reusability of software components and creating agility in responding
to change.
Technology architecture only
SOA
.+ Business context
+ Enterprise Services
+ where it makes sense
Business logic, integrity & flow
integrated
Reusable application functionality
Driven by customer and partner input
= enterprise SOA
© SAP AG 2007, enterprise SOA Fundamentals Training, Basics
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Terms
enterprise Service-Oriented Architecture (eSOA)
„ Enterprise Service Oriented Architecture is the blueprint of a serviceoriented architecture for current and future SAP customers. It
combines the reliability and extensive functionality provided by SAP’s
extensive enterprise applications with the flexibility of services based
on open standards. Leveraging SAP NetWeaver, it allows the seamless
integration of SAP, legacy and third party software into composite
applications that can enhance and innovate key business processes
Enterprise Services Repository (ESR)
„ The central repository in SAP NetWeaver, where enterprise services,
business objects, and business processes are modeled and their
metadata is stored. This repository is an integral part of SAP
NetWeaver.
© SAP AG 2007, enterprise SOA Fundamentals Training, Basics
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Terms
Enterprise Service Bundles
„ ES bundles group enterprise services for high-impact, easy-to-implement, endto-end scenarios and processes.
ES bundles should aim at business scenarios and processes
„ To increase flexibility in connecting business partners
„ To connect to third-party applications (system integration)
„ To enhance, innovate, and extend existing SAP business functionality
Documents/Tools
„ ES Workplace: https://www.sdn.sap.com/irj/sdn/developerareas/enterprise
SOA/esworkplace
„ Wiki for ES bundles:
https://www.sdn.sap.com/irj/sdn/wiki?path=/display/ESpackages/ES+Packages&
%20%22
„ Corporate Portal: https://portal.wdf.sap.corp/go/enterprise SOA
© SAP AG 2007, enterprise SOA Fundamentals Training, Basics
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Terms
Composite Application
„ An application on top of other applications or application
components that makes use of data and functions that are provided
as services by underlying applications or application components
and combines them into a coherent business scenario. It can add
its own business logic and provide specialized user interfaces to
fully support the business scenario.
Composite Application Framework (CAF)
„ A reusable basic design structure that provides a development
environment in which different services can be composed and
orchestrated into new composite applications. CAF is integral part
of SAP NetWeaver.
© SAP AG 2007, enterprise SOA Fundamentals Training, Basics
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Terms
xApps
„ Packaged composite applications that are sold separately from SAP
Business Suite, SAP All-in-One, and SAP Business One, with their own
release schedule. SAP xApps enable new business processes or
significantly enhance existing business processes.
Guided Procedures
„ A flexible, highly functional workflow environment that enables users
without specialized software development skills to set up and execute
collaborative business processes by providing reusable templates..
© SAP AG 2007, enterprise SOA Fundamentals Training, Basics
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Terms
Business Process Platform (BPP)
„ The combination of the SAP application platform with the composite
platform (that is, SAP NetWeaver), which supports the creation,
enhancement, and seamless execution of business processes and
business scenarios. This platform can be leveraged by SAP internally
to develop packaged composite applications, leveraged by partners to
provide additional services and composite applications, and leveraged
by customers to extend the solutions to address their specific and
evolving business needs.
Visual Composer
„ An SAP modeling tool that allows business users to create user
interfaces through an easy-to-use graphical modeling environment.
© SAP AG 2007, enterprise SOA Fundamentals Training, Basics
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Dual Principles: “Platform” and “Hat on Top”
Tailored Solutions
=
=
Multiple Hats
+
+
One Platform
© SAP AG 2007, enterprise SOA Fundamentals Training, Basics
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enterprise SOA
Fundamentals
What happens at SAP?
1
Agenda
„ Overview
„ Platform
„ Building Composite Applications
„ NetWeaver
„ Duet
„ Examples
© SAP AG 2007, enterprise SOA Fundamentals – What happens at SAP? / Dr. Christian Scherpe / 2
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SAP Roadmap to ESA – as Presented Analyst Summit 2004
2004
2005
„ Enterprise services inventory and prioritization
„ First service-enabled scenarios with focus
on collaboration
„ Enterprise services inventory for planning
„ More service-enabled scenarios: focus on user
centricity any business process flexibility
2006
„ Enterpries Service Repository for active use
2007
„ All SAP solutions become ESA-compliant
„ Major cross-industry scenarios service enabled
© SAP AG 2007, enterprise SOA Fundamentals – What happens at SAP? / Dr. Christian Scherpe / 3
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What we have Achieved Already:
More than 1000 Enterprise Services in total.
22 “ES bundles” covering the following areas:
Order to Cash
„ Customer fact sheet
„ Electronic bill presentment and payment
„ Credit management
Manufacturing / Prod.
Development
„ Integration of quality
management systems
„ Integration of
manufacturing execution
systems
„ Manufacturing work
instructions
„ Document management
connectivity
SCM
„
„
„
„
Banking
Service parts management
Demand planning
ATP check
Supplier collaboration
for the supply chain
„ Current account
management
„ Loans management
„ Account origination
„ FS business partner
maintenance
Higher education
SRM
„ Supplier Order
Collaboration w/ SRM
„ External Requirement
Processing
„ Course approval processes
Public services
„ Public services accounting
structures
Retail
„ Demand management
„ Global data
synchronization
© SAP AG 2007, enterprise SOA Fundamentals – What happens at SAP? / Dr. Christian Scherpe / 4
4
Insurance
„ Insurance claims
management
The ES-Workplace at the sdn
www.sdn.sap.com Æ enterprise SOA Æ ES Workplace
© SAP AG 2007, enterprise SOA Fundamentals – What happens at SAP? / Dr. Christian Scherpe / 5
5
Where do we want (and need) to be by End of 2007…
Adoption
Adoption
„ 100+ customer references,
‰ 100 customer
thereof 20 showcases
references
„ 30+ partner references,
Provisioning
Adoption
„ EhP2 and EhP3 delivered
‰ 100 customer
in time and in scope
references
„ “The right” 60-80 ES
thereof 6 showcases
„ SAP Custom Development
using enterprise Services
„ SAP IT using enterprise
Services
bundles delivered based
on ERP, SCM and Ind.
„ Basic Services coverage
of CRM and SRM
„ 3-4 BPP4I delivered
Consumption
Environment
Adoption
„ One single ESR delivered
‰ 100 customer
in time and in scope
references
„ Composition environment
„ DUET 100% based on ES
„ iCOD 100% based on ES
„ B2B (Inter-Enterprise
Collaboration) on ES
delivered in time, in
quality and scope
© SAP AG 2007, enterprise SOA Fundamentals – What happens at SAP? / Dr. Christian Scherpe / 6
6
Enterprise Services Bundles
Service Enabled Business Processes for Accelerated Business Value
“Connecting the dots" between enterprise services
Collaborative WIKI
Business Scenarios
Partner
Customer
SAP
Prioritization
Built-in Governance
© SAP AG 2007, enterprise SOA Fundamentals – What happens at SAP? / Dr. Christian Scherpe / 7
7
ES bundles and Community Definition Groups
Co-Innovation with Partners and Customers
Active product community definition groups (CDGs)
„ Cross-industry RFID
„ Multichannel tax and revenue management for the public sector
„ Resources and supply chain
management for healthcare providers
„ Supply chain operations for oil and gas
„ Asset configuration and maintenance service collaboration (PBL)
„ Transportation management for chemicals
„ ES bundle for manufacturing
„ ES bundle for order to cash
„ ES bundle for technical document management
Planned additional product CDGs
„ Additional CDGs planned for ERP Enhancement Package 2 content
Collaborative process
Road map–driven track
SAP’s plans to service-enable
SAP Business Suite
Necessary
but not obvious
Confirmation
of SAP plans
Stakeholder-driven track
Customers and partners
deciding how SOA drives
business value
Prioritize,
considering
dependencies
Long
list:
Select
use cases
quarterly
Breakthrough
innovations
© SAP AG 2007, enterprise SOA Fundamentals – What happens at SAP? / Dr. Christian Scherpe / 8
8
Short
list
Internal Adoption of Enterprise SOA
SAP Applications already leveraging enterprise Services
DUET
„ Biggest consumer of enterprise Services 2006
„ Goal: 100% based on enterprise Services in 2007
Industry
Composites (iCOD)
„ End-to-end, user
centric processes
„ Piloting Modeldriven development
„ Joint go-tocustomer of PTG
and CSO
„ Goal: 100% ES
based in 2007
Industry Speak
„ B2B interfaces
modeled in XI
„ Goal: based
on ES in 2007
© SAP AG 2007, enterprise SOA Fundamentals – What happens at SAP? / Dr. Christian Scherpe / 9
9
New ERP Roadmap: how it all fits together
2005
2006
2007
2008
2009
Enhancement Packages
SAP ERP 2005
2010
Next
Suite
Release
SAP NetWeaver
Business drivers
Technology enablers
„ Customers want evolutionary path rather than large upgrades
„ Enterprise SOA allows for decoupling of composite and core
processes
„ Partners require a lasting platform on which to offer their
applications
„ SAP needs more flexibility to deliver innovation faster to its
installed base
„ Switch framework provides customers the flexibility to chose what
functionality to adopt
Customers Adopt Innovation at their Pace
Process and User Interface
Simplification
Industry-Specific
Enhancements
Enterprise Services
Cross-Industry Functional
Enhancements
© SAP AG 2007, enterprise SOA Fundamentals – What happens at SAP? / Dr. Christian Scherpe / 10
10
Elements of ERP Enhancement Packages
Process and User Interface
Simplification
Core processes in focus
Cross-Industry Functional
Enhancements
Separate add-on or
through modification layer
Industry-Specific Enhancements
Switches already in place
for ERP 2005
Enterprise Services
Can be installed separately
All elements of enhancement packages are switchable.
© SAP AG 2007, enterprise SOA Fundamentals – What happens at SAP? / Dr. Christian Scherpe / 11
11
5 Enhancement Packages in the Next 2 Years
ENHANCEMENT PACKAGES
SIMPLIFICATION
ENTERPRISE SOA
FUNCTIONALITY
INDUSTRIES
EP1 2006
EP1 2007
EP2 2007
EP1 2008
EP3 2008
Role-Based
Access
Order To
Cash
Procure To
Pay
Attract To
Perform
Accounting
To Reporting
Adaptive
Manufacturing
Order To
Cash
Procure To
Pay
Financial
Shared
Services
HR
Shared
Services
Learning
Fast Closing
Compensation
Treasury
Retail
Service
Industries
Trading
Industries
Discrete
Industries
Process
Industries
© SAP AG 2007, enterprise SOA Fundamentals – What happens at SAP? / Dr. Christian Scherpe / 12
„ One of the streams of delivery of enhancement packages will include ES according to this chart.
12
Enterprise SOA -- By Evolution…
...the Safe Choice Without Disruption
LARGE ENTERPRISES
9
MIDMARKET
SAP ERP 2005 as BPP
SAP All-in-One on BPP
Î Suite on BPP
Î Proven functionality
Î More composites
Î Available for all countries
Î First release of industry
platform
Î Deep industry capabilities
Î Delivered on-premise
Î Sold by both SAP and VARs
© SAP AG 2007, enterprise SOA Fundamentals – What happens at SAP? / Dr. Christian Scherpe / 13
13
Agenda
„ Overview
„ Platform
„ Building Composite Applications
„ NetWeaver
„ Duet
„ Examples
© SAP AG 2007, enterprise SOA Fundamentals – What happens at SAP? / Dr. Christian Scherpe / 14
14
Enterprise SOA – a New Architecture
Industry processes…
„ End-to-end
„ Networked
„ Configurable
Reach and efficiency…
„ Any where, any device
„ Exception oriented
„ Personalized
User Experiences
ENTERPRISE
SOA
Flexible Processes
Business Process Platform
Common platform for…
„ Open innovation
„ Standard services
„ Real-world connectivity
Operational feasibility…
„ Lean consumption
„ Lower TCO
„ Embedded compliance
© SAP AG 2007, enterprise SOA Fundamentals – What happens at SAP? / Dr. Christian Scherpe / 15
15
Business-Driven SOA
Composition Environment for Designing and Running “Edge” Composites
Compose “edge” applications on SAP and
non-SAP processes
Partner
SAP
Customer
Productivity
„ Model-driven development
„ Integrated tools
SAP NetWeaver
Composition Environment
„ Leverage ES Repository
Composite
Views
Lean consumption
„ Fast setup
Collaborative
Processes
„ Live update
Composite
Applications
Standards-based
„ Java EE 5
„ SDO and SCA
© SAP AG 2007, enterprise SOA Fundamentals – What happens at SAP? / Dr. Christian Scherpe / 16
„ SAP NetWeaver Composition Environment is a lightweight solution for flexible adoption of core processes running in SAP and non SAP
applications.
„ Target Group
„ Customers build edge applications through visual modeling methodologies, e.g. adapting a stable SAP order management process through
composition of order taking variants (orders coming from different sources - internet, point of sales, …)
Æ Benefits: General composition benefits (process adaptability on a stable core) based on service-enabled SAP Business Suite
„ Partners develop application extensions for white space processes using the full blown development capabilities including enhancements of
persistence layer and application logic, e.g.
y Workspace Solution B2B Retail Mgmt by Accenture
y Visual Information for Plants by NRX
y RoHS/WEEE Compliance Solution by TechniData
y Æ Benefits: development productivity, lean consumption, lifecycle management, best SAP integration, packaging, support
„ SAP developing enterprise services and composite apps enabling process variation for SAP core processes (generic and industry specific) e.g.
y ES bundles: ES bundle for Electronic Bill Presentment and Payment - enabling extension of invoicing processes with electronic bill presentment
and payment services
„ xApps
y SAP xApp Product Definition
y SAP xApp Resource and Portfolio Management
y SAP xApp Cost and Quotation Management
y SAP Global Trade Services
y SAP xApp Emissions Management
„ Components of SAP NetWeaver composition environment
y Runtime components
- SAP Java EE 5 Server
- Web Dynpro for Visual Composer
- Installer and live updater
- Connectivity Framework and pre-built adapters from SAP ERP
- CAF Core, guided procedures
y Tools
- Visual Composer
- SAP NetWeaver Dev. Studio (Eclipse 3.2)
y Factories
- Guided Procedures, BI and Voice kits and
related runtimes
- Reference applications
y ESR / Service Registry
- UDDI based service registry
16
The Pillars Enterprise SOA @ SAP
© SAP AG 2007, enterprise SOA Fundamentals – What happens at SAP? / Dr. Christian Scherpe / 17
17
From Concept to Reality: BPP for Industries (BPP4I)
A Business Process Platform provides an
„ extensible repository of enterprise services definitions,
„ application logic that implements those services in a robust and reusable fashion, and
„ a technology platform to integrate, compose, and deploy enterprise services for
flexible business processes.
A BPP4I provides a ‘tailor-made’ view on business process platform
Automotive
Chemicals
Banking
Public Sector
„ Easy Access to industry relevant
Enterprise Services via
Industry Solution Maps
„ Industry relevant ES Bundles
„ Content, not coding!
© SAP AG 2007, enterprise SOA Fundamentals – What happens at SAP? / Dr. Christian Scherpe / 18
„ BPP4I Generic Concept
y Project scope
y BPP4I must fit for all industries, not only a few
y Consider overall strategy, engagements and circumstances (AP Adoption, ES Workplace, …)
y Roll-out/alignment to all stakeholders in SAP
18
iCOD Pilots our Vision for Industry xApp Development
Our Vision
Our Approach: iCOD
Faster reaction on market needs
by model-driven development on
top of BPP
- new type of Applications - new Tools - new Processes Productized xApps
„ Industry relevant productized xApps, that
simplify, automate or extend business
processes
„ Superior usability, ease of implementation,
and increased adaptability
„ Complement Enterprise SOA delivery by
shipping composites on top of the BPP
Revenue
Quality
Time to Market
Productivity
Modeling
Coding
Today
„
„
Validate Technology
Tomorrow
„ Early validation for SAP composition
architecture and tools on first enriched
industry-platforms
Hardcoded
„ Model driven
Backend dependency „ Highly
Adaptable
„ Loosely
coupled
New Processes
„ SCRUM-development methodologies on a
broader scale
© SAP AG 2007, enterprise SOA Fundamentals – What happens at SAP? / Dr. Christian Scherpe / 19
19
Agenda
„ Overview
„ Platform
„ Building Composite Applications
„ NetWeaver
„ Duet
„ Examples
© SAP AG 2007, enterprise SOA Fundamentals – What happens at SAP? / Dr. Christian Scherpe / 20
20
Composite Applications: a Technical View
Composite Applications make use of data and functions provided as
services by platforms and applications, combining these into user-centric
processes and views, supported by own business logic and specific user
interfaces.
Technical characteristics
„ Usage- and process-centric
„ Based on services
„ Loosely coupled to backend systems
„ Abstracting from backend systems
„ Dependent on service enabling
„ Own lifecycle
© SAP AG 2007, enterprise SOA Fundamentals – What happens at SAP? / Dr. Christian Scherpe / 21
21
Composite Applications: a Business View
Composite Applications are applications supporting highly
collaborative and dynamic business processes which span beyond
functional, system, and organizational boundaries.
End-user characteristics
„ Rich user experience
„ Process context and visibility
Efficiency
Office Client
Mobile
Analytics
Knowledge
„ Integrated multisource content
Transactions
„ Enterprisewide collaboration
Flexibility
Collaboration
Portal
„ High flexibility
© SAP AG 2007, enterprise SOA Fundamentals – What happens at SAP? / Dr. Christian Scherpe / 22
„ Volatile processes
„ Many users work based on paper, excel or mail
„ These processes are not tracked by system (not measurable)
„ Processes inside current systems are not flexible enough
„ New processes should be implemented without upgrading the existing ones
„ From a customer’s and end user’s perspective there are requirements for applications which the classical
business application can hardly fulfill. Such requirements include:
„ providing a single, intelligent user experience across system and enterprise boundaries
„ crossing functional, system and even company boundaries
„ viewing the enterprise or even the supply chain as a whole rather than its separate parts
„ forcing enterprise-wide and process-wide system and human collaboration
„ assembling a solution primarily from existing multi-source content
„ becoming adaptable by business analysts
22
Differentiate through new business processes
Business Innovation through Composite Applications
Adaptive business
networks
Information technology as an enabler of change
„ Creates and adapts flexible business solutions leveraging existing
information and services
„ Build upon SAP’s Enterprise SOA and innovate on top of a stable
platform
© SAP AG 2007, enterprise SOA Fundamentals – What happens at SAP? / Dr. Christian Scherpe / 23
„ Innovation is the single most important factor as companies are driving for long-term success.
„ The winning strategy for growth is to innovate in three categories: the products and services, the operations,
and the relationships of an organization.
„ Innovation drives relationship excellence: Companies need to continuously innovate their business
relationships, be it with employees, customers, suppliers, or business partners. For example, companies need
to improve the understanding of customer needs, and collaborate with suppliers to create better products --all
of this in real-time business environments.
„ Innovation drives operational excellence: Companies need to continuously innovate their business and
decision-making processes, The goal is to find ways to deliver superior operational benefits at contained
costs.
„ Innovation drives product and services excellence: Companies need to continuously innovate their products
and services to stay competitive. This not only requires innovation across the R&D departments of a
business, but also the service side of the business.
„ Establishing excellence across relationships, products/services, and operations will ensure that companies
achieve sustainable profitable growth.
„ In order to innovate for profitable, sustainable growth, companies must change. However, change is
difficult. In fact it is painful, based on a recent Gartner/Forbes survey. Gartner/Forbes conducted a survey
„ 42% of the executives interviewed in the survey believe that their company’s IT infrastructure is a main
obstacle in their ability to change and innovate.
„ This means many executives see inflexible IT infrastructures and inflexible corporate cultures as the primary
inhibitors of change, innovation, and growth.
„ The solution: make IT to an enabler of change!
23
Key Values of SAP’s Composition Environment
Utilize SAP’s environment for the development of Composite Applications
Reuse
„ Leverage existing data and information
„ Use of pluggable composite building blocks
Simplicity
„ Visual modeling environment for BPx
„ Pre-built integration with SAP NetWeaver
capabilities
Efficiency
„ Model driven and pattern based development
„ Automatic generation of coding
Agility
„ Code-free adaptation of existing processes and
user interfaces
„ Customer extensions to service implementations
© SAP AG 2007, enterprise SOA Fundamentals – What happens at SAP? / Dr. Christian Scherpe / 24
24
Role 1
Workcenter
Role 2
Step 1
Step 2
Step 3
Step 4
Composite
Process
We start by thinking about a new user-centric
process reusing functionality of existing systems.
BACKEND
COMPOSITE APPLICATIONS
Anatomy of a Composite Application
Systems
CRM
BW
ERP
DB
Services
Actions
DB
BO model
© SAP AG 2007, enterprise SOA Fundamentals – What happens at SAP? / Dr. Christian Scherpe / 25
25
DB
Database
Anatomy of a Composite Application
BACKEND
COMPOSITE APPLICATIONS
Role 1
Workcenter
Role 2
Step 1
Step 2
Step 3
Step 4
Composite
Process
The systems have to be ”service enabled”
to provide their functionality in an unified way.
Services
Services
Services
CRM
BW
ERP
Service Enablement
Systems
DB
Services
Actions
DB
BO model
© SAP AG 2007, enterprise SOA Fundamentals – What happens at SAP? / Dr. Christian Scherpe / 26
26
DB
Database
Anatomy of a Composite Application
Role 1
Workcenter
Role 2
Step 1
Step 2
Step 3
Step 4
Composite
Process
The ‚Process Integration’ acts as the messaging
middleware for service communication, connectivity,
transformation and portability.
Process
Integration
BACKEND
(optional)
Services
Services
Services
CRM
BW
ERP
Service Enablement
Systems
DB
Services
Actions
DB
BO model
© SAP AG 2007, enterprise SOA Fundamentals – What happens at SAP? / Dr. Christian Scherpe / 27
27
DB
Database
Anatomy of a Composite Application
COMPOSITE APPLICATION
Role 1
Role 2
Step 1
Workcenter
Step 2
Step 3
Step 4
Business Objects
BACKEND
Business Objects
Remote
Local
The unified business
object model provides
the flexibility toServices
make
transparent usage
of
CRM
business objects with
DB
local or remote
Services
Actions
persistency.
Composite Process
Process
Integration
(optional)
Services
Services
BW
ERP
Service Enablement
Systems
DB
BO model
© SAP AG 2007, enterprise SOA Fundamentals – What happens at SAP? / Dr. Christian Scherpe / 28
28
DB
Database
Anatomy of a Composite Application
COMPOSITE APPLICATION
Role 1
Role 2
Step 1
Remote
Services
Step 2
Step 3
Remote
Local
Step 4
Local
Services
Business Objects
The unified service
model provides service
abstraction andServices
shields
higher layers from
CRM
service implementation
DB
details making them
Actions
replaceable.Services
BACKEND
Workcenter
Composite Process
Business Objects,
Services
Process
Integration
(optional)
Services
Services
BW
ERP
Service Enablement
Systems
DB
BO model
© SAP AG 2007, enterprise SOA Fundamentals – What happens at SAP? / Dr. Christian Scherpe / 29
29
DB
Database
Anatomy of a Composite Application
COMPOSITE APPLICATION
Role 1
Role 2
Step 1
Workcenter
Step 2
UI
Step 3
UI
UI
Local
Services
Remote
Local
Composite Process
User interfaces
Business Objects
Remote
Services
Step 4
Business Objects,
Services
Process
Integration
(optional)
BACKEND
Services
New user interfaces
can be created on top
CRM
of the provided
services.
Services
Services
Services
BW
ERP
Service Enablement
Systems
DB
Actions
DB
BO model
© SAP AG 2007, enterprise SOA Fundamentals – What happens at SAP? / Dr. Christian Scherpe / 30
30
DB
Database
Anatomy of a Composite Application
COMPOSITE APPLICATION
Role 1
Role 2
Step 1
Step 2
Step 3
Step 4
Composite Process
Actions
UI
Remote
Services
UI
UI
Action-UI
Local
Services
Business Objects
Remote
Local
Actions decouple
process steps from
services and user
Services
interfaces to allow
business expertsCRM
to
model processes on a DB
non technical
level. Actions
Services
BACKEND
Workcenter
Business Objects,
Services
Process
Integration
(optional)
Services
Services
BW
ERP
Service Enablement
Systems
DB
BO model
© SAP AG 2007, enterprise SOA Fundamentals – What happens at SAP? / Dr. Christian Scherpe / 31
31
DB
Database
Anatomy of a Composite on Top of Platform
COMPOSITE APPLICATION
Role 1
Role 2
Step 1
Step 2
Step 3
Step 4
Composite Process
Actions
UI
Enterprise Service Rep.
Remote
Services
Business Proc. Platform
Workcenter
Services
UI
UI
Business Objects
Remote
Local
Action-UI
Local
Services
Business Objects,
Services
Process Agents
Process
Integration
LDU
LDU
LDU
Foundation
Foundation
Actions
Logical Deployment
Units
BO model
© SAP AG 2007, enterprise SOA Fundamentals – What happens at SAP? / Dr. Christian Scherpe / 32
32
Database
Agenda
„ Overview
„ Platform
„ Building Composite Applications
„ NetWeaver
„ Duet
„ Examples
© SAP AG 2007, enterprise SOA Fundamentals – What happens at SAP? / Dr. Christian Scherpe / 33
33
Enterprise SOA-based Applications – Key Ingredients
Service-oriented architecture
„ Re-usable services from multiple domains (SAP and
non-SAP)
„ Model-driven development for views and processes
„ Loose coupling to a stable business backend
(ERP2005)
Architecture
Enterprise
SOA
Content
Tools
Enterprise services
NetWeaver Composition Environment
„ SAP’s proven business semantics (from
global data types to business processes)
„ Standards compliance
„ ESR as a common repository for SAP,
customers, and partners
„ Developer productivity
„ Lean consumption
© SAP AG 2007, enterprise SOA Fundamentals – What happens at SAP? / Dr. Christian Scherpe / 34
34
SAP NetWeaver Is the Strategic Platform of Choice I
TODAY
TOMORROW
Our Customers’ Voice:
Productive Customer Systems
ERP / NW usage
SAP as My Strategic Platform
NW stand-alone
NEVER
12 228
4
3,
24
x
UNDECIDED
7301
34
2651
4927
1127
2005
YES,
By 2010
2006
+ 250% new installations
in 2006
35
YES,
Currently
Would you
consider SAP
NetWeaver as your
"corporate standard"
technology platform
that can best
accelerate your
business strategies?
5
21
YES,
By 2008
Source: SAP October 2006 Survey of 130 Top SAP Global
Accounts
© SAP AG 2007, enterprise SOA Fundamentals – What happens at SAP? / Dr. Christian Scherpe / 35
„ 10,000 productive installations (6000 stand-alone) – 250% growth in 2006
35
SAP NetWeaver Is the Strategic Platform of Choice II
TODAY
TOMORROW
Productive Customer Systems
ERP / NW usage
Market’s Voice:
Increased purchase intentions
for SAP middleware
NW stand-alone
3,
24
x
12 228
40
30
7301
20
2651
4927
10
2006
0
135%
CAGR
1127
2005
Oct'04
+ 250% new installations
in 2006
Sep'05
MSFT
Oracle
IBM
SAP
Oct'06
Source: Merrill Lynch CIO Surveys 2004, 2005 and 2006
© SAP AG 2007, enterprise SOA Fundamentals – What happens at SAP? / Dr. Christian Scherpe / 36
36
Why SAP NetWeaver as a Strategic Platform?
A Product Approach to establishing a Business Process Platform
Pre-packaged
SOA
Integrated
Platform
Trusted
Ecosystem
1000 productized
services in a
repository with
built in governance
The first serviceenabled business
suite, powered by a
unified platform
1500+ suppliers of
industry specific
products and
services
Speaks language
of business
26+ proven industry
solutions, serviceenabled processes
Co-innovation on a
common platform
© SAP AG 2007, enterprise SOA Fundamentals – What happens at SAP? / Dr. Christian Scherpe / 37
37
SAP NetWeaver – A Strategic Platform for Enterprise SOA
Help Customers Establish Their Business Process Platform
Composition Environment
„ Fast paced “edge” of the business
„ Don’t just code – compose!
„ Lean consumption
SOA Provisioning
„ Stable, scalable core
„ Open, standards-based
„ Service-enabling
processes, information, events
© SAP AG 2007, enterprise SOA Fundamentals – What happens at SAP? / Dr. Christian Scherpe / 38
„ 1st composition platform
y … for Business Process Experts
„ Evolutionary path
y … to Enterprise SOA leveraging enterprise services
„ Ecosystem co-innovates
y … on a single platform
38
Enterprise SOA Provisioning
Integrated infrastructure
Integrated information mgmt
„ Implementing the enterprise SOA
blueprint
„ Real-time BI
„ End-to-end integration
of processes,
events and
services
„ Data consolidation and integration
„ Search-enabled enterprise data
Powering SAP business
applications
„ Enterprise services enabled
„ Integration of business
partners and 3rd party
applications
© SAP AG 2007, enterprise SOA Fundamentals – What happens at SAP? / Dr. Christian Scherpe / 39
„ Differentiation is: integrated elements, supporting enterprise SOA applications, extending to information
management BI, search, MDM
„ The ES Infrastructure ensures smooth integration of processes, events and services required for the operation
of process components
„ It implements the enterprise SOA blueprint by providing:
y Process automation to orchestrate the flow of information between different components
y Event handling to enable dissemination, filtering and correlation of business events triggered by business
objects
y A service bus to reliably transport messages between the participating process components, mapping
between business objects and brokering the flow of information
y Business activity monitoring to supervise expected execution of business processes based on business
events and trigger alerts if required
„ Additionally it provides integration with business partners and 3rd party applications to extend the scope of
business processes provided
„ Based on proven XI backbone, installed more than 2,200 times, licensed to more than 1,200 customers
„ Enhanced with master data management, 300+ installations, 50+ productive customers
39
SAP NetWeaver
Platform for an enterprise SOA enabled SAP Business Suite
SAP NetWeaver provides the platform to do all that!
Composition
Composition
Environment
Environment
Enterprise Service
Repository
Service Enabling
Technology
Application &
Integration Platform
© SAP AG 2007, enterprise SOA Fundamentals – What happens at SAP? / Dr. Christian Scherpe / 40
„ (start by peeling away the stuff on top of the platform visual…)
„ SAP NetWeaver!
„ In this presentation I will describe what this platform provides in order to enable an “enterprise SOA enabled
SAP Business Suite”, where we currently are, and where we are heading…
40
A new Value Proposition for IT
IT - from Stumbling Block to Enabler of Innovation
Enable business
model flexibility
Guarantee
business continuity
© SAP AG 2007, enterprise SOA Fundamentals – What happens at SAP? / Dr. Christian Scherpe / 41
„ Chief IT Officer
y Drives landscape consolidation
y Frees resources for innovation
„ Chief Process Innovation Officer
y Partner of LOBs
y Responsible for end-to-end process efficiency
„ Business expectations
y Process change should take weeks or days
y Business users demand a competitive edge
y Focus investment on strategic innovation
„ IT reality
y Hard-wired systems mean process change takes years
y Disparate IT systems result in siloed user views
y Best-of-breed silos eat up 70% of budget
41
SAP NetWeaver – Focus Topics
PROCESS FLEXIBILITY
Enable business
Guarantee
business continuity model flexibility
STANDARDS
OPERATIONS
EFFICIENCY
USER
PRODUCTIVITY
© SAP AG 2007, enterprise SOA Fundamentals – What happens at SAP? / Dr. Christian Scherpe / 42
„ The enhanced role of IT as well as the support of SAP`s first BPP are the main drivers for new
developments within SAP NetWeaver
„ This results into the following focus topics:
y Process Flexibility
the core
Æ Enabling IT to compose edge processes while protecting
y Operations Efficiency
Æ IT has to focus ressources on enabling business innovations through
minimizing administration efforts related to the technical operation of the
system landscape.
y User Productivity
-
Æ Drive process efficiency through user productivity.
- Extend the user groups that have access to Enterprise
Information through adapting UIs to working environemnts
-
- Optimise
system architecture to serve information needs of business experts (performance, …)
42
Summary
SAP NetWeaver
„ enables enterprise SOA for SAP’s business applications
„ is already a widely adopted platform
„ paves the way for SAP’s continued success
– enhancements in key technologies
– consistency across the platform
© SAP AG 2007, enterprise SOA Fundamentals – What happens at SAP? / Dr. Christian Scherpe / 43
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Agenda
„ Overview
„ Platform
„ Building Composite Applications
„ NetWeaver
„ Duet
„ Examples
© SAP AG 2007, enterprise SOA Fundamentals – What happens at SAP? / Dr. Christian Scherpe / 44
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Duet™
© SAP AG 2007, enterprise SOA Fundamentals – What happens at SAP? / Dr. Christian Scherpe / 45
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Duet Overview
What is Duet ?
„ First joint product by SAP and Microsoft
„ Exposes selected business scenarios from SAP ERP 2004 to an MS
Office 2003 front-end environment
„ Expands the existing SAP UI-possibilities with an additional User
Interface
Important for the Enterprise IT Strategy
„ Push of information and processes to all users
„ immediate & intuitive access to SAP applications
„ Extension of Microsoft Office with SAP-Data and -Processes
© SAP AG 2007, enterprise SOA Fundamentals – What happens at SAP? / Dr. Christian Scherpe / 46
„ Oberer Teil = Fischer
„ Unterer Teil = Bruckner
46
Duet
Duet brings together business productivity
and enterprise processes to deliver
unprecedented value to customers
→SAP applications delivered through Microsoft Office
→ Radically simplified user experience
© SAP AG 2007, enterprise SOA Fundamentals – What happens at SAP? / Dr. Christian Scherpe / 47
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Drive Business Outcome
Analysts quotes
“
“Duet changes the power dynamics within the software
industry.”
Forrester Research, May 2005
“
“If you ever felt that you have loads of data but no
information, SAP has a cure”.
AMR Research, April 2005
“
“Duet will make SAP business applicants and Microsoft
office more attractive to their customers”
Gartner Research, May 2005
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Duet Roadmap
Value
Pack
1&2
Duet 1.0
Availability June 2006
Planned Availability Q4 2006
Preview: December 2005
Scenarios
80 customers, 20 partners
ƒ
ƒ
ƒ
ƒ
Scenarios
ƒ
ƒ
ƒ
ƒ
Time Management
Leave Management
Budget Monitoring
Organization Management
Travel Management
Sales Management
Demand Planning
Purchasing Management
Additional languages
ƒ
ƒ
ƒ
ƒ
ƒ
Reports and Analytics
ƒ Preconfigured reports
ƒ Reporting Wizard
ƒ SAP BW 3.5 reports
French
German
Japanese
Portuguese
Spanish
SAP ERP 2005
Languages
ƒ English
SAP ERP 2004
Microsoft Office 2003
Microsoft Office 2007 (early 2007)
© SAP AG 2007, enterprise SOA Fundamentals – What happens at SAP? / Dr. Christian Scherpe / 49
„
49
Business Process Context in Your UI of Choice
The Power of SAP through Microsoft Office I
Duet
Mobile
Forms
Widgets
Portal
Voice
RSS
RSS
Embedded
Project Muse
Dashboards RFID
SAP GUI
xApps
SAP NetWeaver
SAP
SAP
SAP
SAP
CRM
ERP
SCM
SRM
© SAP AG 2007, enterprise SOA Fundamentals – What happens at SAP? / Dr. Christian Scherpe / 50
50
…
Business Process Context in Your UI of Choice
The Power of SAP through Microsoft Office II
Duet
Mobile
Forms
Widgets
Portal
Voice
RSS
RSS
Embedded
Project Muse
Dashboards RFID
SAP GUI
xApps
Duet
SAP NetWeaver
SAP
SAP
SAP
SAP
CRM
ERP
SCM
SRM
© SAP AG 2007, enterprise SOA Fundamentals – What happens at SAP? / Dr. Christian Scherpe / 51
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…
Business Process Context in Your UI of Choice
The Power of SAP through Microsoft Office III
Duet
Mobile
Forms
Widgets
Portal
Voice
RSS
RSS
Embedded
Project Muse
Dashboards RFID
SAP GUI
xApps
Duet
SAP NetWeaver
Shared User
Experience Services
including:
- User roles & profiles
- Interaction model
- Navigation
- Single Sign on
SAP
SAP
SAP
SAP
CRM
ERP
SCM
SRM
- Contextualized
processes
- Resolution scripts
© SAP AG 2007, enterprise SOA Fundamentals – What happens at SAP? / Dr. Christian Scherpe / 52
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…
Duet.com
ONE Face for customers
Jointly developed by
two industry leaders
Customer support
backed by SAP and
Microsoft
Innovative online
community at Duet.com
© SAP AG 2007, enterprise SOA Fundamentals – What happens at SAP? / Dr. Christian Scherpe / 53
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Two Worlds: Collaboration and Business Applications
Collaboration
PLM
CRM
ERP
Collaboration
Messaging
SRM
Workflow
Document
Management
SCM
© SAP AG 2007, enterprise SOA Fundamentals – What happens at SAP? / Dr. Christian Scherpe / 54
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Two Worlds: Collaboration and Business Applications
PLM
Collaboration
Messaging
CRM
ERP
SCM
© SAP AG 2007, enterprise SOA Fundamentals – What happens at SAP? / Dr. Christian Scherpe / 55
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Workflow
Document
Management
SRM
Disconnected Office & SAP Environments for End Users
80% of day spent in Microsoft Office
… only 20% in SAP applications
Business Benefits:
1) Online Budgeting
Daily activities
18%
Average
Bringing together
the best of the two
worlds to increase
productivity
34%
World class
2) Online Business Performance
Reporting
11%
Average
50%
World class
3) Self Service Scenarios
Enterprise systems for
business processes
15%
Average
Source: Hackett, Amadeus
© SAP AG 2007, enterprise SOA Fundamentals – What happens at SAP? / Dr. Christian Scherpe / 56
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80%
World class
PROCESS AND INFORMATION INTEGRATION
Connecting the open platforms SAP NetWeaver & Microsoft .net
PORTAL
Composite Applications
SAP NetWeaver
Business Process Platform
Enterprise
Service
Repository
Home
Grown/
ISV
SAP
Process
Components
Partner
Subsidiary
© SAP AG 2007, enterprise SOA Fundamentals – What happens at SAP? / Dr. Christian Scherpe / 57
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PROCESS AND INFORMATION INTEGRATION
Connecting the open platforms SAP NetWeaver & Microsoft .net
ERP
Composite Applications
SAP NetWeaver
Business Process Platform
Enterprise
Service
Repository
Home
Grown/
ISV
SAP
Process
Components
Partner
Subsidiary
© SAP AG 2007, enterprise SOA Fundamentals – What happens at SAP? / Dr. Christian Scherpe / 58
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PROCESS AND INFORMATION INTEGRATION
Connecting the open platforms SAP NetWeaver & Microsoft .net
SCM
Composite Applications
SAP NetWeaver
Business Process Platform
Enterprise
Service
Repository
Home
Grown/
ISV
SAP
Process
Components
Partner
Subsidiary
© SAP AG 2007, enterprise SOA Fundamentals – What happens at SAP? / Dr. Christian Scherpe / 59
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PROCESS AND INFORMATION INTEGRATION
Connecting the open platforms SAP NetWeaver & Microsoft .net
Composite Applications
SAP NetWeaver
Business Process Platform
Enterprise
Service
Repository
Home
Grown/
ISV
SAP
Process
Components
Partner
Subsidiary
© SAP AG 2007, enterprise SOA Fundamentals – What happens at SAP? / Dr. Christian Scherpe / 60
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PROCESS AND INFORMATION INTEGRATION
Connecting the open platforms SAP NetWeaver & Microsoft .net
HR
Composite Applications
SAP NetWeaver
Business Process Platform
Enterprise
Service
Repository
Home
Grown/
ISV
SAP
Process
Components
Partner
Subsidiary
© SAP AG 2007, enterprise SOA Fundamentals – What happens at SAP? / Dr. Christian Scherpe / 61
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PROCESS AND INFORMATION INTEGRATION
Connecting the open platforms SAP NetWeaver & Microsoft .net
Composite Applications
SAP NetWeaver
Business Process Platform
Enterprise
Service
Repository
Home
Grown/
ISV
SAP
Process
Components
Partner
Subsidiary
© SAP AG 2007, enterprise SOA Fundamentals – What happens at SAP? / Dr. Christian Scherpe / 62
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PROCESS AND INFORMATION INTEGRATION
Connecting the open platforms SAP NetWeaver & Microsoft .net
SCM
Composite Applications
SAP NetWeaver
Business Process Platform
Enterprise
Service
Repository
Home
Grown/
ISV
SAP
Process
Components
Partner
Subsidiary
© SAP AG 2007, enterprise SOA Fundamentals – What happens at SAP? / Dr. Christian Scherpe / 63
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PROCESS AND INFORMATION INTEGRATION
Connecting the open platforms SAP NetWeaver & Microsoft .net
ERP
Composite Applications
SAP NetWeaver
Business Process Platform
Enterprise
Service
Repository
Home
Grown/
ISV
SAP
Process
Components
Partner
Subsidiary
© SAP AG 2007, enterprise SOA Fundamentals – What happens at SAP? / Dr. Christian Scherpe / 64
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PROCESS AND INFORMATION INTEGRATION
Connecting the open platforms SAP NetWeaver & Microsoft .net
Composite Applications
SAP NetWeaver
Business Process Platform
Enterprise
Service
Repository
Home
Grown/
ISV
SAP
Process
Components
Partner
Subsidiary
© SAP AG 2007, enterprise SOA Fundamentals – What happens at SAP? / Dr. Christian Scherpe / 65
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PROCESS AND INFORMATION INTEGRATION
Connecting the open platforms SAP NetWeaver & Microsoft .net
Composite Applications
SAP NetWeaver
Business Process Platform
Enterprise
Service
Repository
Home
Grown/
ISV
SAP
Process
Components
Partner
Subsidiary
© SAP AG 2007, enterprise SOA Fundamentals – What happens at SAP? / Dr. Christian Scherpe / 66
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PROCESS AND INFORMATION INTEGRATION
Connecting the open platforms SAP NetWeaver & Microsoft .net
Composite Applications
SAP NetWeaver
Business Process Platform
Enterprise
Service
Repository
Home
Grown/
ISV
SAP
Process
Components
Partner
Subsidiary
© SAP AG 2007, enterprise SOA Fundamentals – What happens at SAP? / Dr. Christian Scherpe / 67
67
PROCESS AND INFORMATION INTEGRATION
Connecting the open platforms SAP NetWeaver & Microsoft .net
Composite Applications
SAP NetWeaver
Business Process Platform
Enterprise
Service
Repository
Home
Grown/
ISV
SAP
Process
Components
Partner
Subsidiary
© SAP AG 2007, enterprise SOA Fundamentals – What happens at SAP? / Dr. Christian Scherpe / 68
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PROCESS AND INFORMATION INTEGRATION
Connecting the open platforms SAP NetWeaver & Microsoft .net
Composite Applications
SAP NetWeaver
Business Process Platform
Enterprise
Service
Repository
Home
Grown/
ISV
SAP
Process
Components
Partner
Subsidiary
© SAP AG 2007, enterprise SOA Fundamentals – What happens at SAP? / Dr. Christian Scherpe / 69
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PROCESS AND INFORMATION INTEGRATION
Connecting the open platforms SAP Netweaver & Microsoft .net
Composite Applications
SAP NetWeaver
Duet
Business Process Platform
Enterprise
Service
Repository
Home
Grown/
ISV
SAP
Process
Components
Partner
Subsidiary
Interoperability
© SAP AG 2007, enterprise SOA Fundamentals – What happens at SAP? / Dr. Christian Scherpe / 70
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PROCESS AND INFORMATION INTEGRATION
Connecting the open platforms SAP Netweaver & Microsoft .net
Composite Applications
SAP NetWeaver
Duet
Business Process Platform
Enterprise
Service
Repository
Home
Grown/
ISV
SAP
Process
Components
Partner
Subsidiary
Interoperability
© SAP AG 2007, enterprise SOA Fundamentals – What happens at SAP? / Dr. Christian Scherpe / 71
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PROCESS AND INFORMATION INTEGRATION
Connecting the open platforms SAP Netweaver & Microsoft .net
Composite Applications
SAP NetWeaver
Duet
Business Process Platform
Enterprise
Service
Repository
Home
Grown/
ISV
SAP
Process
Components
Partner
Subsidiary
Interoperability
© SAP AG 2007, enterprise SOA Fundamentals – What happens at SAP? / Dr. Christian Scherpe / 72
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PROCESS AND INFORMATION INTEGRATION
Connecting the open platforms SAP Netweaver & Microsoft .net
Composite Applications
SAP NetWeaver
Duet
Business Process Platform
Enterprise
Service
Repository
Home
Grown/
ISV
SAP
Process
Components
Partner
Subsidiary
Interoperability
© SAP AG 2007, enterprise SOA Fundamentals – What happens at SAP? / Dr. Christian Scherpe / 73
73
PROCESS AND INFORMATION INTEGRATION
Connecting the open platforms SAP Netweaver & Microsoft .net
Composite Applications
SAP NetWeaver
Duet
Business Process Platform
Enterprise
Service
Repository
Home
Grown/
ISV
SAP
Process
Components
Partner
Subsidiary
Interoperability
© SAP AG 2007, enterprise SOA Fundamentals – What happens at SAP? / Dr. Christian Scherpe / 74
74
PROCESS AND INFORMATION INTEGRATION
Connecting the open platforms SAP Netweaver & Microsoft .net
Composite Applications
SAP NetWeaver
Duet
Business Process Platform
Enterprise
Service
Repository
Home
Grown/
ISV
SAP
Process
Components
Partner
Subsidiary
Interoperability
© SAP AG 2007, enterprise SOA Fundamentals – What happens at SAP? / Dr. Christian Scherpe / 75
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PROCESS AND INFORMATION INTEGRATION
Connecting the open platforms SAP Netweaver & Microsoft .net
Composite Applications
SAP NetWeaver
Duet
Business Process Platform
Enterprise
Service
Repository
Home
Grown/
ISV
SAP
Process
Components
Partner
Subsidiary
Interoperability
© SAP AG 2007, enterprise SOA Fundamentals – What happens at SAP? / Dr. Christian Scherpe / 76
76
PROCESS AND INFORMATION INTEGRATION
Connecting the open platforms SAP Netweaver & Microsoft .net
Composite Applications
SAP NetWeaver
Duet
Business Process Platform
Enterprise
Service
Repository
Home
Grown/
ISV
SAP
Process
Components
Partner
Subsidiary
Interoperability
© SAP AG 2007, enterprise SOA Fundamentals – What happens at SAP? / Dr. Christian Scherpe / 77
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PROCESS AND INFORMATION INTEGRATION
Connecting the open platforms SAP Netweaver & Microsoft .net
Composite Applications
SAP NetWeaver
Duet
Business Process Platform
Enterprise
Service
Repository
Home
Grown/
ISV
SAP
Process
Components
Partner
Subsidiary
Interoperability
© SAP AG 2007, enterprise SOA Fundamentals – What happens at SAP? / Dr. Christian Scherpe / 78
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SAP for Everyone
Duet - seamless access to SAP through Microsoft Office
© SAP AG 2007, enterprise SOA Fundamentals – What happens at SAP? / Dr. Christian Scherpe / 79
„ These solutions can be used by everyone in an organization everyday. The products you see on this slide
represent the first wave of applications that are designed with the needs of the information worker in mind.
Over time, SAP will enhance these existing applications but also expand the breadth of the portfolio to
support more and more Information Workers’ needs.
„ Let’s look at what the “anchor products” are in the portfolio today:
„ Duet – In Preview today. GA in September. Puts the power of SAP information and processes into the
hands of MS Office users. No training required. Instantly usable.
„ Analytics – In Ramp-Up Today. GA in Q3 of this year. Delivering actionable business insight to every
worker, enabling enhanced decision making.
„ Project Argo (Extended Enterprise Search) – Trial version available via SDN today. GA in 2007. Provides
a simple tool for getting information and answers out of SAP via a google-simple UI.
„ SAP xApps for Mobile and Voice – Multiple Mobile xApps available today include Mobile Sales and
Mobile Time and Travel. Additional mobile applications coming in early 2007. Voice enabled workflow
available by early 2007 as well.
„ Self-service and Productivity xApps – ESS & MSS well established in the market already as part of ERP.
Productivity xApps coming in early 2007, providing simple solutions to common tasks.
„ [If you have time, you can show the demo at this point]
„ Let’s take a look at a day in the life of a typical information worker and how these solutions can help
improve productivity and decision making.
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SAP for Everyone
Duet - seamless access to SAP through Microsoft Office I
Leave
Management
© SAP AG 2007, enterprise SOA Fundamentals – What happens at SAP? / Dr. Christian Scherpe / 80
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Reports &
Analytics
Sales
Management
SAP for Everyone
Duet - seamless access to SAP through Microsoft Office II
Organization
Management
© SAP AG 2007, enterprise SOA Fundamentals – What happens at SAP? / Dr. Christian Scherpe / 81
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Travel
Management
Time
Management
SAP for Everyone
Duet - seamless access to SAP through Microsoft Office III
Budget
Monitoring
© SAP AG 2007, enterprise SOA Fundamentals – What happens at SAP? / Dr. Christian Scherpe / 82
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Demand
Planning
Purchasing
Management
SAP for Everyone
Duet - seamless access to SAP through Microsoft Office
Leave
Management
Reports &
Analytics
Sales
Management
Organization
Management
Travel
Management
Time
Management
Budget
Monitoring
Demand
Planning
Purchasing
Management
© SAP AG 2007, enterprise SOA Fundamentals – What happens at SAP? / Dr. Christian Scherpe / 83
„ These solutions can be used by everyone in an organization everyday. The products you see on this slide
represent the first wave of applications that are designed with the needs of the information worker in mind.
Over time, SAP will enhance these existing applications but also expand the breadth of the portfolio to
support more and more Information Workers’ needs.
„ Let’s look at what the “anchor products” are in the portfolio today:
„ Duet – In Preview today. GA in September. Puts the power of SAP information and processes into the
hands of MS Office users. No training required. Instantly usable.
„ Analytics – In Ramp-Up Today. GA in Q3 of this year. Delivering actionable business insight to every
worker, enabling enhanced decision making.
„ Project Argo (Extended Enterprise Search) – Trial version available via SDN today. GA in 2007. Provides
a simple tool for getting information and answers out of SAP via a google-simple UI.
„ SAP xApps for Mobile and Voice – Multiple Mobile xApps available today include Mobile Sales and
Mobile Time and Travel. Additional mobile applications coming in early 2007. Voice enabled workflow
available by early 2007 as well.
„ Self-service and Productivity xApps – ESS & MSS well established in the market already as part of ERP.
83
Productivity xApps coming in early 2007, providing simple solutions to common tasks.
Time Management
Improve employee time reporting
© SAP AG 2007, enterprise SOA Fundamentals – What happens at SAP? / Dr. Christian Scherpe / 84
„ Duet lets information workers use the Outlook calendar to report time which is recorded in the SAP ERP
application, streamlining time entry while ensuring time-reporting compliance. Using Duet, service
corporations, departments or any organizations where time and project accounting is important can benefit
from personal calendars integrated with enterprise project, program management and accounting systems.
„ Duet also provides contextual information in the task pane about how time has been allocated – weekly
balances, total time assigned to various projects and other related documents. Such information is useful to
aid an employee in ensuring they do not exceed quotas for an individual project, or how they are tracking to
targets.
„ By taking advantage of the familiar and easy to navigate Office interface, Duet removes the redundancy of
employees having to enter data multiple times and ensures an organization has the most up-to-date HR
information.
84
Time Management
Improve employee time reporting
© SAP AG 2007, enterprise SOA Fundamentals – What happens at SAP? / Dr. Christian Scherpe / 85
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Time Management
Improve employee time reporting
Employee
ƒ Record time per project
ƒ View time allocation
ƒ Manage time & projects
© SAP AG 2007, enterprise SOA Fundamentals – What happens at SAP? / Dr. Christian Scherpe / 86
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Budget Monitoring
Manage budgets with real time reports and alerts
Manager
ƒ Receive budget alerts
ƒ Receive posting alerts
ƒ Monitor budget reports
ƒ Transfer budgets
ƒ Request posting
adjustments
© SAP AG 2007, enterprise SOA Fundamentals – What happens at SAP? / Dr. Christian Scherpe / 87
„ Information workers often find it difficult to gain insight into their budget information. They frequently track
budgets via separate spreadsheets and, lacking access to enterprise systems, either work with out-of-date
printed reports or wait for the financial department to provide information from the enterprise resource
planning (ERP) system. Without timely budget information, budget owners rely on outdated information
resulting in poor decisions and possibly budget overruns.
„ Duet budget monitoring provides a wealth of tools and information for tracking, analyzing, and acting on
individual and group budgeting data all from within Microsoft Office. Users can receive reports from SAP
ERP in their Outlook Inbox, enabling better budget monitoring through proactive alerts to time-critical
information. Duet enables users to schedule regular reports or submit ad hoc report requests. All reports are
available for offline use, yet users can still drill into the analytic and source data as well as distribute reports
to other individuals. Budget owners can use Duet to set and receive alerts and notifications in their Outlook
Inbox – for example a notification that a budget limited as been exceeded. Once the alert has been received,
the user can then request a budget transfer or a posting adjustment.
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Leave Management
Create and approve leave requests
Employee
ƒ Create leave request
ƒ Monitor/Update status
Manager
ƒ Approve/Reject leave
requests
ƒ Manage team
interdependencies
© SAP AG 2007, enterprise SOA Fundamentals – What happens at SAP? / Dr. Christian Scherpe / 88
„ Using Duet, employees can add and process leave requests as calendar items that comply with the approval
guidelines and enterprise-defined processes. Duet gives the enterprise an array of leave types to choose from,
each reflecting the same definitions that exist in the human resource policies implemented in the SAP ERP
application. All leave parameters, such as vacation allowances or sick days, can be configured to align with a
company’s individual policy.
„ An employee requests a leave by selecting the desired time in the Outlook calendar. The leave management
functionality then triggers a workflow that automates the approval process. For example, the workflow sends
an alert to the employee’s manager, along with links to contextual information both on the employee and
relevant company policy, giving the manager all information necessary to make the decision. Once the
request is approved, Duet automatically sends the response to the employee's Inbox, updates all related
calendars and submits the data to the SAP ERP application.
„ At each stage of an leave request or approval, the analytic and reporting capabilities of Duet provide the
users with useful information such as their vacation balance, leave start and end dates, etc. For managers this
is especially useful when contemplating a request approval as it enables them to make proper decisions on
backup resources and employee allocation planning.
88
Travel Management
Simplify travel planning and improve compliance
Employee
ƒ Submit travel request
ƒ Cost Assignment for
Trip
Manager
ƒ Approve/reject travel
requests
ƒ View travel and budget
reports
ƒ Approve/Reject travel
expense
© SAP AG 2007, enterprise SOA Fundamentals – What happens at SAP? / Dr. Christian Scherpe / 89
„ Duet travel management allows users to research and obtain approval for travel that complies with corporate
policies. Using the Outlook interface users can submit the travel request to their manager. This request will
make use of the company travel policies within SAP ERP to enforces compliance with corporate travel
policies. In addition Duet will record the trip request details and approval history. This ensures a compliant
business travel system. In addition, managers can access various reports and analytics to ensure they are
effectively managing their travel budget. Duet also makes the travel cost information available to the SAP
ERP application for expense reporting.
89
Purchasing Management
Effectively manage purchase requests
Buyer
ƒ Place materials order
ƒ View reports
Purchasing Manager
ƒ Approve/reject purchase
requests
ƒ View purchasing
analytics and reports
© SAP AG 2007, enterprise SOA Fundamentals – What happens at SAP? / Dr. Christian Scherpe / 90
„ Duet purchasing management provides users with the ability to use Microsoft Office to approve purchase
requests, understand spending patterns, and analyze supplier performance contained in the SAP Supplier
Relationship Management application in a rapid and cost-efficient manner.
„ Duet enables shopping cart purchases to be routed directly to purchasing approver’s Outlook Inbox in full
compliance with purchasing business rules and policies. Duet provides associated purchasing analytics on
purchasing history, budgets and spending patterns and available budgets. Approved purchasing requests are
automatically updated in the back-end SRM system.
90
Duet Demand Planning
Plan, adjust and manage demand plans via MS Excel
Employee
ƒ Retrieve and update
SAP Demand
Planning data
through MS Excel
ƒ Utilize full MS Excel
capabilities for
analysis and plan
ƒ Offline demand
planning support
© SAP AG 2007, enterprise SOA Fundamentals – What happens at SAP? / Dr. Christian Scherpe / 91
„ Use Microsoft Excel to create planning sheets, as well as analyze and manage demand planning data from
the SAP Supply Chain Management application.
„ Duet demand planning is designed to enable the planner roles within a company. With Duet, planners can
access the most recent demand data from SAP SCM. Planning information is populated into a Microsoft
Excel spreadsheet and the planner can use the full Excel capabilities (side calculations, referencing other
spreadsheets, sums, etc.) to analyze and prepare updated demand plans. All the planning can be done offline;
if, for example, the planner is meeting with at a client or a vendor. Once the demand plan is complete, Duet
will synchronize the new information with the SAP SCM application and the new plan is automatically
available to be used for the next ordering and production cycle.
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Empower your organization
Information Workers drive business success
Improve decisions
„ Access to contextual business information
Increase compliance
„ Simplify employee access to corporate policies
Save time and money
„ Reduce employee training costs
„ Accelerate user adoption
Source: SAP Value Engineering Study
© SAP AG 2007, enterprise SOA Fundamentals – What happens at SAP? / Dr. Christian Scherpe / 92
„ Duet™ is a solution from SAP and Microsoft that enables seamless access to SAP business processes and
data via Microsoft Office, revolutionizing how information workers interact with enterprise applications. By
using Duet, customers will:
„ Increase corporate policy compliance – Duet simplifies employees’ ability to interact with business
processes which enables consistent and proper use of corporate policies.
„ Improve decision-making – Duet provides employees and managers with straightforward and timely access
to relevant, contextual business information.
„ Save time and money – Duet increases the return on investment (ROI) of enterprise software
implementations by reducing employee training costs and accelerating user adoption.
92
Agenda
„ Overview
„ Platform
„ Building Composite Applications
„ NetWeaver
„ Duet
„ Examples
© SAP AG 2007, enterprise SOA Fundamentals – What happens at SAP? / Dr. Christian Scherpe / 93
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7 Business Strategies
What’s Really Driving the Adoption of Enterprise SOA & BPP
Mergers/Acquisitions
Product Innovation
Done in 10-24 weeks!
50% reduction in time to market
Cost Leadership
Process Innovation
IT cap-ex 10% ↓, op-ex 5-7% ↓
Grow 2x your industry average
Compliance
Expand Channel/Market
5 Years ahead of mandate
Leverage channel for 3 brands
Build Relationships
360 degree partner interaction
© SAP AG 2007, enterprise SOA Fundamentals – What happens at SAP? / Dr. Christian Scherpe / 94
„ Kimberly Clark
y One of the most familiar CP brands (#1 or #2 in 80 countries) – challenge – new product introduction
y Deployed NPDI composite + NW for integration with non SAP systems
y Cut by half the new product lifecyle
y Also saved with a shared service center: Annual savings of $70 million to $80 million by 2007
„ Valero –
y largest refinery in America. Grew from 5 to 70B in 8 years
y Main strategy – acquisitions – they were able to reduce to 10-24 weeks.
y The person responsible for the acquisitions is now CIO.
y BTW – they replaced websphere with NetWeaver for strategic platform for development
„ Whirlpool
y We all know whirpool..
y Business required cost reduction
y Standards processes shared globally
y Leveraged the entire NetWeaver platform and achieved 4 conseq years of cost reduction – 10% capital expense and 7% operational expense
„ eON
y World’s largest energy provider (controlled by investors)
y Compliance is a big business when trading energy (I wonder why?...)
y Leverage xApps for emissions management powered by NW –
y NW used to automate exchange of information with trading partners - achieved compliance 5 years a ahead of time!
„ Asian Paint
y Indian company. Main challenge – recruiting!
y The opened up their HR through services (using NetWeaver)
y allowing recruiting companies to see vacancies and proactively submit candidates (vacancy to hire)
y From concept to implementation in 7 month – much faster recruiting process!
„ Profine
y Mid market in Germany – manufacturing profiles for windows.
y Product innovation is not enough – need to add services
y Developed an process for rolling out information about products to the channel (including catalogs, pricing)
y Then used the channel to distribute multiple 3 brands
„ Enress+Hauser
y Manufacturer of gauges for machines – needed to innovation on the process
y Used the platform to integrate end to end process
y and provide their customers with asset mgmt, inventory mgmt, maintenance…
y Double the industry growth!
94
Burda Digital
Generates new revenue streams via new business models!
Î Cut costs by 20% to reach
competitive pricing
Î Automated processes
eliminate high cost manual
collaboration
Successful publisher reduces
costs, automates processes and
offers business process outtasking to external publishers
Î Modularized processes enable
flexibility to offer out-tasking
Î Flexible IT landscape
shareable with 3rd party
publishers
7.510 Employees , 239 magazines e.g.
Focus, Elle, Playboy, Chip, Bunte,
FullHouse, Anna, Instyle
Î Customer specific operational
models for out-tasked process
© SAP AG 2007, enterprise SOA Fundamentals – What happens at SAP? / Dr. Christian Scherpe / 95
„ Richard
y Speed: Turn ideas into products faster than competition by creating a process for innovation
Shorten product innovation lifecycle by 50%
y Insight: Improve success rates and eliminate reinvention with portfolio management
cost and skills data from existing IT systems
Leverage
y Consolidate: Business processes from various countries into one shared service center
savings of $70 million to $80 million by 2007
Annual
„ 57,000 employees, #1 or #2 brand in 80 countries
„ Develop new opportunities, speed innovations to market, improve success rate, and reduce costs, RFID
enablement for Wal-Mart
„ Provide required organization, business process, and culture changes for innovation
„ New product development process enabled by SAP xApps
„ SAP NetWeaver as a platform for end to end process integration (including RFID) and connection to non
SAP systems
95
Customer Adoption of Enterprise SOA
IT Simplification
Business Change
Ecosystem
Co-Innovation
Emerging Scenarios
Enterprise SOA Success Stories Are Growing
© SAP AG 2007, enterprise SOA Fundamentals – What happens at SAP? / Dr. Christian Scherpe / 96
„ Develop lighthouses
y known names
y due to innovative business models
y simplification (like Colgate)
96
enterprise SOA
Fundamentals
The eSOA conceptual Business
Consulting Services
1
Agenda
„ The extended consulting services Portfolio
„ Pulse Check
„ Roadmap
„ Business Strategy
„ Value Assessment
„ Organization & Governance
„ Business Process Innovation
„ Enterprise SOA SOMAID
© SAP AG 2006, enterprise SOA Fundamentals Training / The BC services / 2
2
Impacted areas
Enterprise SOA afftecs all levels of the strategy pyramid.
De-Construction of
the value chain
In- / Outsourcing
Strategy
Process innovation
Flexible deployment
Re-Use
Consolidation / Specialization
Integration / Collaboration
Organization/
Processes
Systems
Model-driven
architecture
© SAP AG 2006, enterprise SOA Fundamentals Training / The BC services / 3
3
Business-IT-Alignment
Unified platform
Customer Quotes with regard to enterprise SOA
There are many questions to answer – the starting point for any innovation.
“
„ Tell me what’s different about Enterprise SOA so I can
persuade the Line of Business people!
„ I need demo systems and scenarios!
„ How do I (the customer) make money with this?
„ I need success stories, case studies, or at least a business
case format to help me build the business case and educate
our people!
„ How do I balance Enterprise SOA progress against the
constant need to refresh all other SAP programs?
Source: Quotes from Customer Interviews and Workshops
© SAP AG 2006, enterprise SOA Fundamentals Training / The BC services / 4
4
„
Expectations & targets related to process- and architecture
management
Challenges of SOA for the business
„ Service-oriented architecture is a forward-looking strategic IT-concept for flexibility and
acceleration of business
„ Major thought of SOA is to unbundle the complex business processes step-by-step into
well-defined process steps (i.e. services) and their mapping into IT
„ New business requirements can be realized fast and flexible via the composition of
modular services, so being supported by the IT.
„ Preconditions for a running SOA are organizational, functional and technical standards
which have to be defined by each enterprise individually.
• SOA is not a product you can buy
• SOA has to be implemented step-by-step enterprise specific
Customer Slide
© SAP AG 2006, enterprise SOA Fundamentals Training / The BC services / 5
5
Consulting Services beyond enterprise SOA Roadmap
enterprise SOA Conceptual Services
enterprise
SOA
Value
Assessment
enterprise SOA Implementation
Services
enterprise
SOA
Business
Strategy
enterprise
SOA Business
Process
Innovation
enterprise SOA
Pulse Check
enterprise
SOA
Roadmap
enterprise SOA
Reference
Architecture
IT Strategy
Realization
Service
enterprise
SOA
SOMAID
enterprise
SOA Organization
& Governance
…
© SAP AG 2006, enterprise SOA Fundamentals Training / The BC services / 6
6
enterprise SOA
Implementation/
PoC
The stage of development determines the
appropriate consulting service following with the biggest impact
Economic Impact
Consolidation
IT-Strategy
Roadmap
Business-Focus
Business
Business Process
Strategy
Innovation
Company Enterprise SOA Maturity and Time
© SAP AG 2006, enterprise SOA Fundamentals Training / The BC services / 7
7
IT-Focus
Enterprise SOA BC Services dependencies
Combine enterprise SOA Services according to Customer needs
ESOA Pulse
Check
ESOA Pulse
Check
ESOA Roadmap
Define ESOArelevant Scenarios
Create ESOA-based
Architecture
Create ESOA-based
Roadmap
ESOA Roadmap
Delivery
ESOA SOMAID
ESOA Value Assessment
ESOA Business Strategy
Business
Strategy and
Requirements Analysis
IT Strategy
assessment
ESOA Organization/Governance
© SAP AG 2006, enterprise SOA Fundamentals Training / The BC services / 8
8
Managed Evolution
enterprise SOA Strategy
Recommendation
The enterprise SOA Adoption Program
…enables you to reap the benefits of SAP’s knowledge and
experience at all stages of your project.
Discovery
Evaluation
Implementation
Grasp the Vision
Build Your
Own Roadmap
Operations
Show the Value
Go Live
Strategic Consulting Services
Solution Delivery Services
Operations Services
Lifecycle Management Services
> Value Creation
> Value Realization > Value Protection
Strategic Consulting Services
Solution Delivery
Services
Operations Services
Lifecycle Management
Services
▪ Business & IT Strategy
Consulting
▪ Business and Value
Assessment
▪ Solution & Architecture
Planning
▪ Solution Design
(Blueprinting)
▪ Solution Implementation
▪ Integration & Development
▪ Deployment
▪ Solution Optimization
▪ Evolution (Upgrade)
▪ Solution Landscape
Optimization
▪ Quality Assurance/Risk
Management
▪ Organizational Development
and Change
▪ Program- & Project
Management
© SAP AG 2006, enterprise SOA Fundamentals Training / The BC services / 9
„ (NB: Before focusing on the specific offering's) of interest to your customer, you should stress that we have a comprehensive range of services for
SAP solutions, and experts in all these areas, at national, regional and global level. Customers deal directly with a recognized expert (CEM/global
account manager). This expert has the diagnostics/analysis skills needed to identify customer requirements, and to match them to the expertise
available within the SAP Consulting organization.)
„ Strategic Consulting Services
A Business Consulting team of consultants designs user-specific management concepts and helps to harmonize the strategy of a company and its
business operations. To implement the strategy, these business-oriented consultants work in close collaboration with the SAP consultants specializing
in solutions. These solution-oriented consultants collaborate with the customer to develop user-specific business solutions based on the my SAP
Business Suite. Thanks to the consulting services provided by SAP Consulting, customers can significantly increase the value of their
implementation projects. This is achieved through measures such as reviewing the relevant ant decision criteria, identifying project risks and defining
implementation methods, all of which are geared towards increased benefits and minimized risks.
„ Solution Delivery Services
Finding new business opportunities in today’s Internet-based global economy is one thing, but utilizing them is quite another. With their wealth of
experience, acquired over the course of thousands of projects, SAP solution consultants are recognized experts not only in the implementation of
strategies and system architecture, but also in system integration, implementation and customer-specific development. They can implement complex
projects with a large number of participants quickly, reliably, and cost-effectively without any problems.
„ Operations Services
SAP embraces and supports the constant change and ongoing optimization that have become integral parts of today’s business world. With the
services describes above, SAP Consulting caters to the IT requirements of the customer’s company but also takes business-related factors into
account. SAP Consulting helps the customer to remain competitive by identifying areas that require fine-tuning. Relevant proposals are submitted
when new functions become available, the technology on the market changes or new business requirements arise, but also when the total cost of
ownership comes into consideration, system performance has to be improved, or additional system consolidation is required.
„ Life-Cycle Management Services
The services provided by SAP Consulting facilitate the optimal co-ordination of projects, programs and processes and in this way help companies to
use their SAP solutions effectively. These services are available throughout the entire lifecycle of the project or program, to ensure the success of the
complete SAP solution. The services include program and project management, organizational change management, knowledge management and
quality and risk management.
9
Agenda
„ The extended consulting services Portfolio
„ Pulse Check
„ Roadmap
„ Business Strategy
„ Value Assessment
„ Organization & Governance
„ Business Process Innovation
„ Enterprise SOA SOMAID
© SAP AG 2006, enterprise SOA Fundamentals Training / The BC services / 10
10
Overall Framework: Enterprise SOA Adoption Program
“The Enterprise SOA Adoption Program is a common set
of services and enablers to guide customers towards a
flexible and cost-efficient service-oriented Architecture
(Enterprise SOA).”
Evaluation
Discovery
Grasp the
Vision
Implementation
Build Your
Own Roadmap
Go Live
Operations
Show the Value
Enterprise SOA Roadmap
Service from SAP Consulting
0
1
Enterprise SOA
Pulse Check
2
Define ESOArelevant Scenarios
3
Build ESOAbased Architecture
4
Create ESOAbased Roadmap
Recommendations
© SAP AG 2006, enterprise SOA Fundamentals Training / The BC services / 11
„ Im Rahmen des enterprise SOA Adoption Programms der SAP biete SAP Consulting eine maßgeschneiderte enterprise SOA Roadmap Service an. Siehe Presse
Erklärung
„ SAP lanciert Enterprise Services Architecture Adoption Programm
„ Walldorf, 30.03.2005. SAP hat heute ein spezielles Angebot aus Software und Dienstleistungen vorgestellt, um Kunden bei der Umsetzung serviceorientierter
Architekturen (SOA) zu unterstützen. Das SAP Enterprise Services Architecture (enterprise SOA) Adoption Programm ermöglicht einen methodischen und schrittweisen
Wandel von IT-Infrastrukturen in Richtung serviceorientierter Architekturen. Ohne den Betrieb und die Leistungsfähigkeit bestehender Systeme zu beeinträchtigen, sind
Unternehmen so in der Lage, ihre IT-Landschaft schneller an veränderte Geschäfts- und Marktanforderungen anzupassen.
„ Die neue Initiative hilft Unternehmen, ihre Flexibilität durch eine prozessorientierte Enterprise Services Architektur ihrer IT-Umgebung zu steigern. Das enterprise
SOA-Konzept, das SAP 2003 vorgestellt hat, liefert Unternehmen das Fundament für eine bessere Abstimmung von Geschäfts- und IT-Prozessen. Das enterprise SOA
Adoption Programm integriert die folgenden vier Projektphasen:
„ Vermittlung des enterprise SOA-Konzeptes in speziellen Workshops sowie Seminare zum Thema Genterprise SOAmtbetriebskosten (Total Cost of Ownership / TCO)
„ Entwicklung einer unternehmensspezifischen und bedarfsgerechten Vorgehensweise (Roadmap) für den Übergang auf enterprise SOA
„ Implementierung und Unterstützung bei der Inbetriebnahme
„ Wertschöpfung durch effiziente Umsetzung von Veränderungsprozessen unter Einsatz der Enterprise Services Architektur
„ Für jede Projektphase liefert SAP den Kunden ein Portfolio aus bewährten Supportleistungen, das zahlreiche Tools, Vorlagen, Beispiele und Workshops umfasst, die
speziell auf die Bedürfnisse der jeweiligen Organisation zugeschnitten sind. Dazu zählen neben den Seminaren zum enterprise SOA-Konzept und Betriebskosten weitere
Workshops zur Erarbeitung der Roadmap sowie der Steuerung und Sicherheit einer enterprise SOA-basierten IT-Umgebung.
SAP bietet das enterprise SOA Adoption Programm als Ergänzung zu den bereits verfügbaren Geschäftsanwendungen, die auf der Integrations- und
Applikationsplattform SAP NetWeaver aufbauen. Verfügbar seit 2003, bildet SAP NetWeaver die Basis für den systematischen Übergang zu einer serviceorientierten
Architektur, nicht nur für SAP-Kunden. Gleichzeitig liefert die Plattform eine Reihe von Technologien für gesteigerte Anwenderproduktivität, Analysen und Integration,
die Unternehmen helfen, ihre Betriebskosten zu senken und effizienter auf veränderte Bedingungen zu reagieren.
Die Kombination der SAP NetWeaver-Plattform mit dem enterprise SOA Adoption Programm liefert Firmen leistungsfähige Lösungen und Services, mit denen sie
sofort den Übergang auf eine serviceorientierte Architektur planen und beginnen können. Diesen Prozess unterstützt SAP durch Geschäftsanwendungen, die eine
schrittweise Migration ermöglichen und nicht den kompletten Ersatz vorhandener Systeme erfordern. Die SAP-Anwendungen basieren auf SAP NetWeaver und erlauben
so den Einsatz von Services. Dabei nutzen sie gezielt die zunehmende Konvergenz von Applikationen und Integrationstechnologien in einer „Applistructure“. SAP
NetWeaver wird kontinuierlich zu einer Business Process Plattform ausgebaut, die sowohl einsatzfertige Enterprise Services zur Verfügung stellt als auch die
erforderliche Infrastruktur, um Services zu nutzen und zu steuern sowie zusammengesetzte Anwendungen (Composite Applications) zu entwickeln. Die Business Process
Plattform liefert damit die Voraussetzung für hohe Flexibilität in Geschäftsprozessen und hilft Unternehmen gleichzeitig, einen höheren Mehrwert aus ihren ITInvestitionen zu ziehen.
„Initiativen zur Einführung serviceorientierter Architekturen können eine grundlegende Veränderung in der Gestaltung, dem Betrieb und dem Management von ITLandschaften auslösen“, erläutert Sandra Rogers, Director für SOA und Web Services Research bei IDC. „Ausbildung, Koordination und Unterstützung auf allen Ebenen
sind entscheidend für Unternehmen, um Geschäfts- und IT-Prozesse zu optimieren. Das Verständnis von internen Abhängigkeiten und Prozessschritten ist ein
wesentliches Erfolgskriterium auf dem Weg zu einer umfassenden serviceorientierten Architektur.“
Vorteile für Partnerfirmen
SAP-Partner profitieren ebenfalls von dem neuen enterprise SOA Adoption Programm, da in diesem Umfeld neue Geschäftspotenziale entstehen. Das Programm bietet
Partnern ein Planungsgerüst und die Werkzeuge für einen schrittweisen Ausbau der IT-Umgebungen ihrer SAP-Kunden, und ermöglicht so das Angebot zusätzlicher
Serviceleistungen für Kerngeschäftsprozesse. Über das SAP Ecosystem erhalten Partner außerdem kontinuierlich Informationen zu Best Practices und Roadmaps, um ITStrategien und -Projekte wirksam umsetzen zu können. Das enterprise SOA Adoption Programm ergänzt bestehende Beratungsangebote um ein Portfolio strukturierter
Dienstleistungen, von denen insbesondere Systemintegratoren bei der schnellen Umsetzung von IT-Strategien profitieren.
„Unsere Kunden und Partner suchen verstärkt nach praktikablen Wegen, um IT-Landschaften flexibler zu gestalten und damit die Voraussetzung für
Geschäftsprozessinnovation zu schaffen“, erläutert Shai Agassi, Vorstandsmitglied der SAP. „Das enterprise SOA Adoption Programm hilft Unternehmen, auf Basis von
SAP NetWeaver eine flexible, serviceorientierte Architektur zu etablieren. So unterstützen wir Firmen bei der Gestaltung extrem anpassungsfähiger IT-Infrastrukturen,
die schnelle Veränderungen und Erweiterungen von Geschäftsprozessen ermöglichen. Dies eröffnet Unternehmen ein größeres Potenzial für Differenzierung und
Wertschöpfung.“
11
Pulse Check as Initial Step for the Roadmap Service
0
1
ESOA Pulse Check
0.1) Prepare
2
Define ESOArelevant Scenarios
1.1 Optional:
Æ Business & IT Strategy
Æ Business Processes
Æ Business Pain Points
Æ Organization Charts
Æ Project Portfolio
Æ IT Landscape
0.2) Explain
Complete Pulse Check
findings
1.2 ESOA potential
process identification
Æ Collection
Æ Filter
Æ Assessment
Æ Pulse Check Service
0.3) Analyze
Æ Strategy to ESOA
Mapping
Æ ESOA Maturity
Æ Ongoing consulting
services
1.3 ESOA services
candidates identification
Æ detailed process
analysis
Æ Criteria assessment &
definition
4
Create ESOA-based
Roadmap
2.1 Map business
processes and services to
IT- architecture
3.1 Map SAP strategy and
upgrade plan against
architecture
Æ SAP standard offer
Æ usage of existing
services/composite
applications
Æ identify gaps
Æ 3rd party applications
Æ current version
Æ Sources
2.2 Fill gaps
Æ NetWeaver™ and ESOA
Æ ESOA Roadmap process
3
Build ESOA-based
Architecture
Æ partner solutions
Æ development
- services
- composite Apps
(CAF, Guided
Procedures)
2.3 To-be architecture
1.4 Assessed scenarios
0.4) Pulse Check
Management Summary
© SAP AG 2006, enterprise SOA Fundamentals Training / The BC services / 12
12
3.2 Assemble customerspecific upgrade plan
Æ input from above
Æ customer situation
Æ technical constraints
3.3 ESOA Roadmap
- business processes
- applications
- platform
Recommendation
4.1 Risk assessment and
statement
4.2 Management
summary
Æ Recommendation
Æ next steps
0.1 Prepare
Collection of necessary data for enterprise SOA pulse check with support of questionnaires
and templates:
0.2 Explain
Enterprise SOA Pulse Check – Steps
Presentation of the Enterprise SOA and NetWeaver Overview from SAP
Business & IT Strategy; Business processes; Organizational charts; Project portfolio; IT
Landscape
Presentation of enterprise SOA pulse check service incl. planning
First validation of collected information from the customer
0.4 Summary
0.3 Analyse
Extraction of core pain points based on the strategic pyramid model
Mapping Business & IT Strategy towards enterprise SOA compliance
Presentation enterprise SOA Maturity model
Joint Evaluation of company situation based on the maturity model and development of the
next steps in enterprise SOA
Management Summary presentation with the results from the analyze phase
Prioritized enterprise SOA areas of improvement based on Maturity model assessment
Recommendation of next steps incl. high level project plan
© SAP AG 2006, enterprise SOA Fundamentals Training / The BC services / 13
13
The enterprise SOA Maturity Framework
The enterprise SOA Maturity assessment is based on the IT-Strategy framework
Our understanding
Description of Topics
„ Business-IT Alignment: Indicators that show to
what extend the customer’s IT delivers against
the business strategy
Business Strategy
1
„ IT Governance: Rules and regulations for
managing IT in order to align IT to business goals,
to allocate IT resources responsibly and to
minimize risks
Business-IT Alignment
„ IT Architecture: Application architecture designed
on the basis of the enterprise business model /
architecture; technical architecture (soft-,
hardware, networks) as an operating environment
for all processes
IT Strategy
2
IT Governance
3
IT Architecture
4
IT Sourcing
5
IT Excellence
6
IT Organization
„ IT Sourcing: Design of sourcing strategies for e.g.
application and infrastructure management;
organizational redesign of IT e.g. as a shared
service center
„ IT Excellence: Excellent implementation of
governance concepts, IT architectures,
requirements engineering, process models for
software development, IT operations
„ IT Organization: Organizational structure of IT
departments; human resource management e.g.
skill management
Source: IT Strategy Framework by SAP Business Consulting
© SAP AG 2006, enterprise SOA Fundamentals Training / The BC services / 14
14
Enterprise SOA Maturity Analysis
6 Dimensions of enterprise SOA Maturity
1Key
Level
Business-IT
Alignment
enterprise SOA
Governance
Architecture
IT
Sourcing
IT
Excellence
IT
Organization
4
enterprise
SOA Based
KPIs1
enterprise SOA
Compliant
Aligned
with Domains
Continuous
Supplier
Improvement
Certified
enterprise
SOA Center of
Excellence
Certified
enterprise
SOA Center of
Excellence
3
Managed
ES2
Portfolio
Project
Portfolios
Management
Advanced
Service
Reuse
Managed
enterprise
SOA Center of
Excellence
enterprise
SOA Center of
Excellence
2
Defined
Processes
Decision
Boards
enterprise SOA
Standards
Defined
Defined
Service
Management
Enterprise
Architecture
Management
1
Structured
Exchange
Cross Silo
Consideration
Enterprise
Services
Reactive
Standards
Integrating
Silos
Requirement
Allocation
0
Team Play
Silo
Responsibility
Web
Services
Ad hoc
Silos
Provision
of
Functions
Performance Indicators
2Enterprise
Services
© SAP AG 2006, enterprise SOA Fundamentals Training / The BC services / 15
15
Different levels of eSOA Maturity
a.)
Level
Business-IT
Alignment
ESOA
Governance
Architecture
IT
Sourcing
4
ESOA Based
KPIs1
ESOA
Compliant
Aligned
with Domains
Continuous
Supplier
Improvement
3
Managed
ES2
Portfolio
Project
Portfolios
Management
Advanced
Service
Reuse
Managed
Defined
Processes
Decision
Boards
ESOA
Standards
Defined
Defined
Service
Management
Enterprise
Architecture
Management
1
Structured
Exchange
Cross Silo
Consideration
Enterprise
Services
Reactive
Standards
Integrating
Silos
Requirement
Allocation
Team Play
Silo
Responsibility
Web
Services
Ad hoc
Silos
Provision
of
Functions
Level
Business-IT
Alignment
ESOA
Governance
Architecture
IT
Sourcing
4
ESOA Based
KPIs1
ESOA
Compliant
Aligned
with Domains
Continuous
Supplier
Improvement
3
Managed
ES2
Portfolio
Project
Portfolios
Management
Advanced
Service
Reuse
Managed
IT
Excellence
Certified
ESOA
Center of
Excellence
ESOA
Center of
Excellence
IT
Organization
Certified
ESOA
Center of
Excellence
ESOA
Center of
Excellence
2
Defined
Processes
Decision
Boards
ESOA
Standards
Defined
Defined
Service
Management
Enterprise
Architecture
Management
1
Structured
Exchange
Cross Silo
Consideration
Enterprise
Services
Reactive
Standards
Integrating
Silos
Requirement
Allocation
Team Play
Silo
Responsibility
Web
Services
Ad hoc
Silos
Provision
of
Functions
Level
Business-IT
Alignment
ESOA
Governance
Architecture
IT
Sourcing
4
ESOA Based
KPIs1
ESOA
Compliant
Aligned
with Domains
Continuous
Supplier
Improvement
3
Managed
ES2
Portfolio
Project
Portfolios
Management
Advanced
Service
Reuse
Managed
IT
Excellence
Certified
ESOA
Center of
Excellence
ESOA
Center of
Excellence
IT
Organization
Certified
ESOA
Center of
Excellence
ESOA
Center of
Excellence
2
Defined
Processes
Decision
Boards
ESOA
Standards
Defined
Defined
Service
Management
Enterprise
Architecture
Management
1
Structured
Exchange
Cross Silo
Consideration
Enterprise
Services
Reactive
Standards
Integrating
Silos
Requirement
Allocation
0
Team Play
Silo
Responsibility
Web
Services
Ad hoc
Silos
Provision
of
Functions
0
c.)
IT
Organization
Certified
ESOA
Center of
Excellence
ESOA
Center of
Excellence
2
0
b.)
IT
Excellence
Certified
ESOA
Center of
Excellence
ESOA
Center of
Excellence
© SAP AG 2006, enterprise SOA Fundamentals Training / The BC services / 16
16
Option:
Business Strategy
Option:
Road Map
Option:
Organizational Planning &
Governance
Enterprise SOA Pulse Check – Benefits & Deliverables
Customer
Business
Need
Pulse Check
„ Understanding
benefits of
enterprise SOA
„ Quick
assessment and
improvement
proposal of
enterprise SOA
maturity
„ Proposal for
roadmap
towards
enterprise SOA
services
Benefits
„ Analysis of customer’s business and IT strategy
„ Identification of dependencies between IT and business strategy
„ Identification of possible enterprise SOA target business
processes
„ Mapping of Business strategy towards enterprise SOA
compliance
„ Evaluation of enterprise SOA maturity of organization
„ Proposal for enterprise SOA services projects to realize quick
wins
Deliverables
„ Mapping of Business & IT strategy towards enterprise SOA
compliance
„ Assesment of enterprise SOA maturity and high level planning
for projects to reach higher level of enterprise SOA maturity
„ Mapping of customer status into strategic pyramid model
„ Management summary presentation
© SAP AG 2006, enterprise SOA Fundamentals Training / The BC services / 17
„ Customer Business Needs:
y Understanding of baseline environment and current performance level
y Overview of cost and value drivers to discover potential improvement areas
y Screening of affected process owners and business units
y Check of existing IT capabilities and future requirements
y Prioritization of activities correlating with potential benefit effects
y Trust and commitment from the user departments and board.
y Clarification of competitive advantage offered by IT solution.
„ Benefits:
y Impact of the planned SAP project on the customer business
y Decision-making support for the first step of selecting the solution for the defined areas.
y Customer-specific qualitative value analysis to show the benefit structure for getting awareness and
commitment of all involved decision-makers
„ Deliverables:
y High level analysis of strengths, weaknesses, opportunities and threats.
y Identification of strategic action areas.
y Outline of issues and challenges in these action areas.
y Initial creation of action items to address the problems in the action areas.
y Qualitative potential for cost reduction and growth.
y Identification of qualitative benefits.
y Initial transformation plan.
y Business management presentation
17
Agenda
„ The extended consulting services Portfolio
„ Pulse Check
„ Roadmap
„ Business Strategy
„ Value Assessment
„ Organization & Governance
„ Business Process Innovation
„ Enterprise SOA SOMAID
© SAP AG 2006, enterprise SOA Fundamentals Training / The BC services / 18
18
Pulse Check as Initial Step for the Roadmap Service
0
1
ESOA Pulse Check
0.1) Prepare
2
Define ESOArelevant Scenarios
1.1 Optional:
Æ Business & IT Strategy
Æ Business Processes
Æ Business Pain Points
Æ Organization Charts
Æ Project Portfolio
Æ IT Landscape
0.2) Explain
Complete Pulse Check
findings
1.2 ESOA potential
process identification
Æ Collection
Æ Filter
Æ Assessment
Æ Pulse Check Service
0.3) Analyze
Æ Strategy to ESOA
Mapping
Æ ESOA Maturity
1.3 ESOA services
candidates identification
Æ detailed process
analysis
Æ Criteria assessment &
definition
4
Create ESOA-based
Roadmap
2.1 Map business
processes and services to
IT- architecture
3.1 Map SAP strategy and
upgrade plan against
architecture
Æ SAP standard offer
Æ usage of existing
services/composite
applications
Æ identify gaps
Æ 3rd party applications
Æ current version
Æ Sources
2.2 Fill gaps
Æ NetWeaver™ and ESOA
Æ ESOA Roadmap process
3
Build ESOA-based
Architecture
Æ partner solutions
Æ development
- services
- composite Apps
(CAF, Guided
Procedures)
2.3 To-be architecture
1.4 Assessed scenarios
Æ Ongoing consulting
services
0.4) Pulse Check
Management Summary
© SAP AG 2006, enterprise SOA Fundamentals Training / The BC services / 19
19
3.2 Assemble customerspecific upgrade plan
Æ input from above
Æ customer situation
Æ technical constraints
3.3 ESOA Roadmap
- business processes
- applications
- platform
Recommendation
4.1 Risk assessment and
statement
4.2 Management
summary
Æ Recommendation
Æ next steps
Enterprise SOA Roadmap
Reference
eSOA Roadmap
Developing a eSOA Roadmap for evolution of
business processes
“SAP consultants are very
knowledgeable about their
products and speak with
authority on all the
relevant issues.”
“This road map will show
the way to an IT and
business process
architecture that will
enable us to respond
more quickly to business
needs and strengthen the
partnership between our
business divisions and the
IT community.”
Pat Lauver, Head of
Competence Center
Performance Materials,
Application Services,
Degussa AG
Approach
„ Development of a roadmap to improve quality and flexibility of
the order-to-cash process based on Enterprise Services
Architecture
„ Evolution of the heterogeneous IT infrastructure used by
Degussa’s disparate business units to provide more efficiency
while still maintaining the flexibility to sustain innovation
Results
„ Enterprise Services Architecture blueprint based on mySAP
ERP, SAP Exchange Infrastructure and SAP Master Data
Management
„ Enterprise Services Architecture Adoption Program
„ Midterm road map designed for order-to-cash and management
reporting processes
© SAP AG 2006, enterprise SOA Fundamentals Training / The BC services / 20
„ Customer Business Needs:
y Understanding of baseline environment and current performance level
y Overview of cost and value drivers to discover potential improvement areas
y Screening of affected process owners and business units
y Check of existing IT capabilities and future requirements
y Prioritization of activities correlating with potential benefit effects
y Trust and commitment from the user departments and board.
y Clarification of competitive advantage offered by IT solution.
„ Benefits:
y Impact of the planned SAP project on the customer business
y Decision-making support for the first step of selecting the solution for the defined areas.
y Customer-specific qualitative value analysis to show the benefit structure for getting awareness and
commitment of all involved decision-makers
„ Deliverables:
y High level analysis of strengths, weaknesses, opportunities and threats.
y Identification of strategic action areas.
y Outline of issues and challenges in these action areas.
y Initial creation of action items to address the problems in the action areas.
y Qualitative potential for cost reduction and growth.
y Identification of qualitative benefits.
y Initial transformation plan.
y Business management presentation
20
The enterprise SOA Roadmap
Customer
Business
Need
„ Guidelines for
next steps to
eSOA
„ Identification of
eSOA potentials
for customer
business
„ Higher flexibility
and adaptability
to enable
business
changes
Roadmap
Benefits
„ Customer identifies eSOA Potentials for a sample process in the
company
„ eSOA services candidates are identified
„ eSOA Potentials based on these identified services are
prioritized to derive necessary actions
„ Activities are transferred to a roadmap containing major
milestones, supporting projects, timeline, priorities,
recommendations, risks etc.
Deliverables
„ Mapping of eSOA to customers business and IT strategy
„ Identification of potential enterprise services
„ Potential Analysis for identified services
„ High-level eSOA architectural design
„ eSOA Roadmap development
© SAP AG 2006, enterprise SOA Fundamentals Training / The BC services / 21
„ Customer Business Needs:
y Understanding of baseline environment and current performance level
y Overview of cost and value drivers to discover potential improvement areas
y Screening of affected process owners and business units
y Check of existing IT capabilities and future requirements
y Prioritization of activities correlating with potential benefit effects
y Trust and commitment from the user departments and board.
y Clarification of competitive advantage offered by IT solution.
„ Benefits:
y Impact of the planned SAP project on the customer business
y Decision-making support for the first step of selecting the solution for the defined areas.
y Customer-specific qualitative value analysis to show the benefit structure for getting awareness and
commitment of all involved decision-makers
„ Deliverables:
y High level analysis of strengths, weaknesses, opportunities and threats.
y Identification of strategic action areas.
y Outline of issues and challenges in these action areas.
y Initial creation of action items to address the problems in the action areas.
y Qualitative potential for cost reduction and growth.
y Identification of qualitative benefits.
y Initial transformation plan.
y Business management presentation
21
Agenda
„ The extended consulting services Portfolio
„ Pulse Check
„ Roadmap
„ Business Strategy
„ Value Assessment
„ Organization & Governance
„ Business Process Innovation
„ Enterprise SOA SOMAID
© SAP AG 2006, enterprise SOA Fundamentals Training / The BC services / 22
22
enterprise SOA Business Strategy
Objective Before you start implementing enterprise SOA, an aligned businessdriven enterprise SOA strategy has to be developed considering both Business & IT
in a structured design process
Customer Benefits
ƒ Definition of an enterprise SOA / SOA strategy based on a joint strategic
requirements definition of Business and IT
ƒ enterprise SOA Maturity analysis
ƒ Identification of enterprise SOA Potentials and enterprise SOA implementation
projects
ƒ Definition of organizational enterprise SOA requirements
ƒ Definition of enterprise SOA Business Technology prerequisites
Business & IT
agree on
strategic
requirements
enterprise SOA
Implementation
projects
© SAP AG 2006, enterprise SOA Fundamentals Training / The BC services / 23
23
enterprise
SOA Strategy
enterprise SOA Business Strategy Overview
Three phases - Analysis, Development and Recommendation - lead to the
customer's enterprise SOA strategy
Strategy & Requirement
Analysis
Joint Strategic
Requirements Definition
Business
Processes &
Pain Points
IT
Strategy &
Pain Points
enterprise SOA Strategy
Development
enterprise SOA Strategy
Recommendation
enterprise SOA / SOA Maturity
enterprise SOA
Transformation Plan
enterprise SOA Potentials
Initial Change
Management Plan
Domain Model for enterprise SOA
enterprise SOA
Strategy Guidelines
enterprise SOA
Risk Assessment
Executed & Planned
Projects
enterprise SOA
Organizational Implications
Management Summary
Joint Strategic
Requirements Definition
enterprise SOA Potentials
enterprise SOA Strategy
Document
Final Deliverables
© SAP AG 2006, enterprise SOA Fundamentals Training / The BC services / 24
24
Enterprise SOA Business Strategy
Customer
Business
Need
„ Identify eSOA
Potentials for
the company’s
strategy
„ Highlight the
strategic
business and IT
value of
enterprise SOA
„ Develop high
level transformation plan
eSOA Business Strategy
Benefits
„ Summary of Business-, IT objectives and Process Pain points,
IT Pain Points and prioritized action plan
„ Analysis of customer’s Enterprise SOA Maturity
„ Identification of eSOA Potentials and eSOA implementation
projects
„ Definition of organizational eSOA requirements
„ Definition of Transformation Plan
Deliverables
„ Joint strategic requirements definition (Business & IT)
„ eSOA Benefit Scenarios based on business objectives and pain
points, prioritized areas to start e.g. implementation projects
„ eSOA Strategy Document (Organizational Guidelines, Strategic
Framework, etc.)
© SAP AG 2006, enterprise SOA Fundamentals Training / The BC services / 25
„ Customer Business Needs:
y Understanding of baseline environment and current performance level
y Overview of cost and value drivers to discover potential improvement areas
y Screening of affected process owners and business units
y Check of existing IT capabilities and future requirements
y Prioritization of activities correlating with potential benefit effects
y Trust and commitment from the user departments and board.
y Clarification of competitive advantage offered by IT solution.
„ Benefits:
y Impact of the planned SAP project on the customer business
y Decision-making support for the first step of selecting the solution for the defined areas.
y Customer-specific qualitative value analysis to show the benefit structure for getting awareness and
commitment of all involved decision-makers
„ Deliverables:
y High level analysis of strengths, weaknesses, opportunities and threats.
y Identification of strategic action areas.
y Outline of issues and challenges in these action areas.
y Initial creation of action items to address the problems in the action areas.
y Qualitative potential for cost reduction and growth.
y Identification of qualitative benefits.
y Initial transformation plan.
y Business management presentation
25
Agenda
„ The extended consulting services Portfolio
„ Pulse Check
„ Roadmap
„ Business Strategy
„ Value Assessment
„ Organization & Governance
„ Business Process Innovation
„ Enterprise SOA SOMAID
© SAP AG 2006, enterprise SOA Fundamentals Training / The BC services / 26
26
What we deliver to our customers
enterprise SOA Value Assessment …
1
Support strategic goals with
an value driven enterprise SOA
transformation plan
2
Take business and IT
requirements into account
3
„
… provides SAP and industry best-practices for
the customer
„
… transfers Know-how regarding enterprise
SOA
„
… ensures a leverage of enterprise SOA
investments with a value driven roadmap
planning
„
… builds a clear understanding of what is
enterprise SOA delivering
„
… maximizes the strength and minimizes the
weaknesses
„
… combines business requirements with IT
capabilities
Market proven methodology
© SAP AG 2006, enterprise SOA Fundamentals Training / The BC services / 27
27
Methodology
Scoping
Analysis
Design
Evaluation
Recommendation
Scope definition
Business and IT
strategy
Sub-process
design
Sub-process
evaluation
Time line
definition
Business Process
Architecture
Process design
Process
evaluation
Calculation
IT Architecture
Platform design
Platform
evaluation
Management
summary
Planned and
running projects
Evaluation
consolidation
Evaluation
guidelines
© SAP AG 2006, enterprise SOA Fundamentals Training / The BC services / 28
28
enterprise SOA Value Model
The underlying principle is divided into those four dimensions
Dimension
Description
Processes
APQC is the basis for the area of processes
Shareholder value
categories
Built on our experiences out of other projects, we have defined
different major categories for the shareholder value
enterprise SOA
characteristics
enterprise SOA characteristics are the different potential driver
Layer model
The layer model helps to distinguish between different areas of
value
© SAP AG 2006, enterprise SOA Fundamentals Training / The BC services / 29
29
Enterprise SOA Value Assessment
Customer
Business
Need
„ Identification of a
high level ROI
for a (planned)
Enterprise SOA
scenario
eSOA Value Assessment
Benefits
„ Assessment of Business / IT-Strategy, organization and
processes
„ Development of future scenarios for the processes in scope
„ Analysis of costs, cost savings, benefits, ROI and NPR
„ High level schedule
„ Management Summary
Deliverables
„ Analysis of Service/Process Model
„ Analysis of enterprise SOA Scenario
„ Investment Overview
„ Assessment result and recommendation
© SAP AG 2006, enterprise SOA Fundamentals Training / The BC services / 30
„ Customer Business Needs:
y Understanding of baseline environment and current performance level
y Overview of cost and value drivers to discover potential improvement areas
y Screening of affected process owners and business units
y Check of existing IT capabilities and future requirements
y Prioritization of activities correlating with potential benefit effects
y Trust and commitment from the user departments and board.
y Clarification of competitive advantage offered by IT solution.
„ Benefits:
y Impact of the planned SAP project on the customer business
y Decision-making support for the first step of selecting the solution for the defined areas.
y Customer-specific qualitative value analysis to show the benefit structure for getting awareness and
commitment of all involved decision-makers
„ Deliverables:
y High level analysis of strengths, weaknesses, opportunities and threats.
y Identification of strategic action areas.
y Outline of issues and challenges in these action areas.
y Initial creation of action items to address the problems in the action areas.
y Qualitative potential for cost reduction and growth.
y Identification of qualitative benefits.
y Initial transformation plan.
y Business management presentation
30
Agenda
„ The extended consulting services Portfolio
„ Pulse Check
„ Roadmap
„ Business Strategy
„ Value Assessment
„ Organization & Governance
„ Business Process Innovation
„ Enterprise SOA SOMAID
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31
SAP Organizational Planning and Governance for Enterprise SOA
Objective of the service is to align the customer’s organization and
governance processes and structure to its enterprise SOA strategy.
Enterprise SOAaligned skill
portfolio
Enterprise SOA
Center of
Excellence
…
…
…
Transformation
program
…
…
Enterprise SOAaligned
…
… processes
…
…
inc. governance
…
…
1.
2.
3.
4.
Change
management
plan
CM* starting point (CM* analysis)
Definition of CM* goals
Definition of interest groups
…
…
Ensure/safeguard the realization of expected benefits of an
enterprise SOA strategy.
© SAP AG 2006, enterprise SOA Fundamentals Training / The BC services / 32
32
Enterprise SOA Organization and Governance Framework
…
... is based on standard architecture frameworks and provides the complete set
of best practices ready to use from SAP Consulting
Structures
Processes
People
Organization
Guidelines
Strategic
Alignment
Business
Process
Management
Enterprise
Service
Management
Enterprise
Service
Controlling
Compentencies
Personnel
Development
Boards/
decision
making
Standards for
enterprise
services
Alignment of
business and IT
objectives
Domains
Service
portfolio
management
KPIs
Identification
and allocation
of HR
Career paths
Tasks and roles
Standards for
service
architecture
Requirements
analysis
management
Business
process
landscape
Service
architecture
management
Benefit tracking
Skill profiles
(To-Be, As-Is)
Performance
management
Organizational
structure
Standards for
applications
Project portfolio
management
Application
management
Budget and
cost allocation
Training
Budget
ownership
Standards for
IT infrastruct.
IT infrastruct.
management
Risk
management
Knowledge
management
Service
support
Compliance
Use the SAP Consulting framework to accelerate the design of your
enterprise SOA-aligned organization and governance.
© SAP AG 2006, enterprise SOA Fundamentals Training / The BC services / 33
33
SAP Organizational Planning and Governance for Enterprise SOA
… is a structured project approach based on SAP Consulting best practices.
Analyze
Design
Improve
Transform
Conduct enterprise SOA
planning and best-practices
workshop
Design enterprise SOA
organizational structures
Deploy organizational
structures/processes based
on road map
Analyze strategies and
derive imperatives
Design enterprise SOA
processes
Implement boards/
governance processes
based on road map
Perform assessment and
analyze gaps
Design personnel
development
Conduct personnel
development activities
Initiate stakeholder
management
Design organizational
change management
activities
Conduct change
management activities
Define scope of To-Be
enterprise SOA Organization and Governance
Create transformation
road map
Concept
Decision
© SAP AG 2006, enterprise SOA Fundamentals Training / The BC services / 34
34
Design and implement
continuous improvement
process
Transition
Conceptual Phase Delivers Basis for a Decision …
… to align the organization and governance with an enterprise SOA strategy.
Analyze
Design
Conduct enterprise SOA
planning and best-practices
workshop
Design enterprise SOA
organizational structures
Analyze strategies and
derive imperatives
Design enterprise SOA
processes
Perform assessment and
analyze gaps
Design personnel
development
Initiate stakeholder
management
Design organizational
change management
activities
Define scope of To-Be
enterprise SOA Organization and Governance
Create transformation road
map
Use of SAP’s best
practice framework
Align with customer
specific strategies
and situation
Decision
Define customer
specific, prioritized
transformation plan
© SAP AG 2006, enterprise SOA Fundamentals Training / The BC services / 35
„ This approach includes cost estimates for the transform phase but not the overall business case to justify an
Enterprise SOA strategy.
35
SAP Organizational Planning and Governance for Enterprise SOA
Customer
Business
Need
„ New and improved skills are required to fulfill the new tasks in the
future with SOA.
„ A distinct organization is required to pave the path towards SOA.
„ New and improved governance is required with enterprise SOA
aligned processes and structures
Benefits
Deliverables
„ People are prepared to manage the building of
an enterprise SOA!
„ Customer specific design for enterprise SOA
aligned organizational structures, processes
and roles including skill definitions and
trainings plan
„ Processes and organizational structures are
aligned to enterprise SOA!
„ Change Management plan and transformation
roadmap (incl. time & cost estimations)
„ Governance ensures the realization of the
enterprise SOA benefit potentials!
ÖSummarized into a proposal for an executive
ÖEnsure / safeguard the realization of expected
board decision
benefits from an enterprise SOA strategy
through the necessary organizational
adjustments.
© SAP AG 2006, enterprise SOA Fundamentals Training / The BC services / 36
36
Agenda
„ The extended consulting services Portfolio
„ Pulse Check
„ Roadmap
„ Business Strategy
„ Value Assessment
„ Organization & Governance
„ Business Process Innovation
„ Enterprise SOA SOMAID
© SAP AG 2006, enterprise SOA Fundamentals Training / The BC services / 37
37
enterprise SOA: concept for flexibility
With enterprise SOA process steps can be easily decoupled and re-composed.
MODULARIZATION
SPECIALI-ZATION
AND
CONSOLIDATION
Step 1 (today)
Step 2 (short-term)
Process chains are
broken into enterprise
services (depending
on business criteria)
COMPOSITION AND
COLLABORATION
Step 3 (mid-term)
Similar process steps
Process chains are flexibly re-arranged
get consolidated.
and re-configured based on business
Differentiating steps are needs.
enhanced.
© SAP AG 2006, enterprise SOA Fundamentals Training / The BC services / 38
38
Mutate / Cross / Breed – Three Ways to Differentiation
Innovation is the way to competitive advantages.
Innovation
Standardization
Standardization
Innovation
Standardization
Innovation
compose
scale
consolidate
invent
Invention
Commoditization
Mutate
develop new
customers and
markets
Commoditization
Invention
Cross
complete, upgrade
and expand
processes
© SAP AG 2006, enterprise SOA Fundamentals Training / The BC services / 39
39
Invention
Commoditization
Breed
Perfect processes
through evolutionary
optimization
enterprise SOA Business Process Innovation Overview
Four phases lead to innovation of customer's business processes
Scoping
Scoping
Current Situation
Explain enterprise
SOA to Business
Innovation
Enterprise
Competency Model
Definition of Action
Areas
Process Design
Analysis of
AS-IS Processes &
Pain Points
Realization
Alternatives
Business Impact and
High Level
Realization
Recommendation
Critical Success
Factors
© SAP AG 2006, enterprise SOA Fundamentals Training / The BC services / 40
40
Recommendation
Transformation Plan
Management
Summary
Enterprise Competencies
Strategic success is enabled by finding new solutions in an assimilated
environment. Enterprise Competencies can help to provide these solutions.
Enterprise Competency
special knowledge, skill or an own,
better way to do activities that gives
an entity an advantage in doing its
business
Industry experts continuously
identify competencies within
their industry
Competencies
Database
Enterprise Competencies allow instant process innovation by transferring knowledge from others.
Scoping
ƒ Set
up project
ƒ Discuss
relevant project
area with senior
management
ƒ Identify
relevant
business areas to be
integrated in project
work
ƒ Integrate
affected
business areas
Agreed project scope
Current Situation
ƒ Explain
enterprise SOA
and enterprise SOA
advantages in an
innovation context to
business
ƒ Detail
action areas based
on project scoping
ƒ Analyze
As-Is
processes and –
organization (where
necessary)
Innovation
ƒ Use
competency model to
identify capabilities to be
transferred to the customer
organization
ƒ Design
To-Be processes
based on transferable
capabilities
Recommendation
ƒ Create
handbooks
and presentations
ƒ Define
realization plan
ƒ Describe
realization
organization
ƒ Identify
and define
Enterprise Services to
implement IT support
ƒ Calculate
benefits
Innovative processes
defined/ benefits
calculated
Transparency
As Is processes/
organization
© SAP AG 2006, enterprise SOA Fundamentals Training / The BC services / 41
41
Realization described
The eSOA BPI approach consists of four main phases
Scoping
ƒ Set
up project
ƒ Discuss
relevant project area with senior
management
ƒ Identify
relevant
business areas to be
integrated in project
work
ƒ Organize
kick-off
meeting, integrate
affected business
areas
Current Situation
ƒ Explain
eSOA and
eSOA advantages
in an innovation
context to business
ƒ Detail
action areas
based on project
scoping
ƒ Analyse
As Is
processes and –
organization, where
necessary
Innovation
ƒ Use
competency model
to identify capabilities
to be transferred to
the customer organization
ƒ Design
To Be processes based on
transferable capabilities
Recommendation
ƒ Create
handbooks
and presentations
ƒ Define
realization plan
ƒ Describe
realization
organization
ƒ Identify
and define
Enterprise Services
to implement IT
support
ƒ Identify
critical
success factors
ƒ Calculate
Agreed project
scope
benefits
Innovative processes
defined/ benefits
calculated
Transparency
As Is processes/
organization
© SAP AG 2006, enterprise SOA Fundamentals Training / The BC services / 42
42
Realization
described
The integration of relevant business areas is key to eSOA BPI
project success
Relevant business
departments/ innovation
areas
Business
Department 1
CEO
…
Business
Department n
IT Department
…
Interaction of
business and IT
Involvement of business
ƒ Works
on the identification
of action areas an pain
points
ƒ Helps
identify possible innovation area through the
SAP BC competency model
ƒ Helps
to define To Be
processes to implement
innovations
ƒ Major
stakeholder in
innovation implementation
ƒ eSOA
helps to align
Business and IT goals
ƒ Alignment
of IT and
business terminology
concerning BPM and
BPI
ƒ Giving
IT the role of
an accepted partner
for business discussing
about processes
© SAP AG 2006, enterprise SOA Fundamentals Training / The BC services / 43
43
Involvement of IT
ƒ Facilitates
and supports
the identification of action
areas
ƒ Supports
the definition of
To Be processes related
to possible IT support
ƒ Helps
to define services
to support process
innovations
ƒ Uses
project results to
develop eSOA strategy
Central element of the eSOA BPI approach is the SAP BC
competency model
Competency model
Explanation
General
I Process model: Standardized processes
• The competency model consists of tow parts,
a standard process model and assigned
capabilities
Core processes/ Support processes
R&D
Purchasing
…
…
HR
…
Standard process model
• The standardized, hierarchical process
model bases on the widely used APQC
standard model
…
• Standardization guarantees reusability
and inter-industry-comparability
…
…
…
Standard can
be changed
…
…
…
• Fourth level of process hierarchy can be
used to insert non standard process steps,
if necessary
Competencies
• A competency is special knowledge which gives
a firm, group etc. an advantage in doing its
business working in competitive environments
• Every competency is assigned to one or more
processes
• Capabilities can be identified on each
process level, higher process levels inherit
lower level capabilities
• The competency model filled by SAP BC
industry experts using a prove methodology to
identify company specific or industry capabilities
Realized as
relational database
II Competencies
•…
•…
•…
•…
© SAP AG 2006, enterprise SOA Fundamentals Training / The BC services / 44
44
The implementation of identified capabilities relies on proven
SAP BC BPM methodology
Competency
model
R&D
Purchasing
…
SAP BC proven
BPM methodology
HR
„Prozess“
Q-Planung PEP-Gesamtfahrzeug
„Prozess“
Q-Planung PEP-Gesamtfahr zeug
…
…
…
…
…
…
…
…
Schwachst ellen
Sc hwachstellen
• kein systemat ischer Prüfplanungsprozess
• Lückenhaftes Prüfnetz Fabrik/ Lief erant
• mangelnde Q-Planung von Systemanforderungen
(nicht Toleranzket ten, sondern Prüf ung von
Systemen)
• Fehlende Ableitung von Serienprüfmerkm
alene“aus
„Ansat zpunkt
Produktanforderungen (Baut eilebene)
„Ansatzpunkte“
Opt im ierung Prüf planungsprozess
(System atik und Verantwortlichkeiten)
• Unklare StrukturenOptimierung
P, reaktive Planung
• kein syst ematischer Prüfplanungsprozess
Prüfplanungsprozess
• Lückenhaftes Prüfnet z Fabrik/ Lieferant
(Syst ematik und Verantwort lichkeiten)
• m angelnde Q-Planung von Systemanforderungen
„Team“
1
1
Opt im ierung Prüf planungsprozess
• Unsyst ematische Ableitung Prüfplanung
(System atik und Verantwortlichkeiten)
Syst emen)
• Keine durchgängige CAQ – Nutzung
• Fehlende Ableitung von Serienprüfmerkmalen aus
• Kein ganzheit liche Prüfplanung, Mehrarbeit
Produkt anforderungen (Bauteilebene)
• Unklare St rukt uren P, reaktive Planung
• Ressortübergreifende Q-Lenkung (GQx) ohne
Reorganisation ressortübergreif ende QQ-Lenkung PEP
Um setzungsautorität
Lenkung (Kompetenzen, Verantwortung)
in Baureihe
für
• Prüf-/ Fertigungsplanung ent koppelt • Unklare Zust ändigkeiten
Optimierung
Prüfplanungsprozess
1
Pr oduktqualität Produktion pr üfen
Erreichung Q-Ziele(Syst ematik und Verantwort lichkeiten)
• Unsystematische Ableit ung Prüfplanung
• Keine durc hgängige CAQ – Nut zung • keine systemat ische Reifegradlenkung in P, F, V
• Unklare Verantwortung für Sicherstellung Q-Ziele
• Kein ganzheitliche Prüfplanung, Mehrarbeit
1
• keine
Q-Lenkung,
Reorganisation
ressortübergreifende QQ-Lenkung
• Ressortübergreif
KKP
ende Q-Lenkung (GQx)
ohneressortübergreifende
2
Reorganisation
ressortübergreifende QLenkung (Kompetenzen, Verantwort ung)
methodische Konsist
enz nur
teilweise
Umsetzungsautorität
Lenkung
(Kompetenzen,
Verantwort ung)
• Unklare Zuständigkeiten in Baureihe •fürQLP P-intern ohne Weisungsbefugnis, unklare
Schnittst elle LK Ebene 1 und 2
Erreichung Q-Ziele
• keine syst ematische Reifegradlenkung in P, F, V
• Unklare Verantwortung für Sicherstellung Q-Ziele
2
Q-Lenkung KKP
• keine ressortübergreif ende Q-Lenkung,
methodische Konsistenz nur t eilweise
• QLP P-intern ohne Weisungsbefugnis, unklare
Schnittstelle LK Ebene 1 und 2
Reorganisation ressortübergreifende QLenkung (Kompetenzen, Verant wort ung)
To Be processes/
organization
„Team“
• Prüf-/ Fertigungsplanung entkoppelt
Pr oduktqualität
Produktion
prüfenPrüfung
(nicht Toler anzkett
en, sondern
von
Q-Lenkung PEP
…
Increasing detail solution/
organization building
Solution concepts
2
2
Development of a solution concept
• Capabilities relating to the customers action
areas are identified with the help of the
competency model and clearly described identification methods
• To be able to transfer capabilities from different
companies or industries to the customers organization simple process transformation is
not possible
• Detailed processes of benchmarking partners
have to be modified and adapted to the customer situation
• To do this the level of abstraction is reduced,
detailed processes are described as solution
concepts
Definition of processes and organizational structure
• A high level process landscape can be developed base on the
solution concepts described
• The high level landscape is detailed and To Be processes are described in detail
• Process parameters and KPIs can be described to monitor
future process performance
• Completely new processes have to be assigned to the organizational
structure
• Process owners with changed responsibilities have to be assigned to
new organizational units
• Free capacity can be reassigned
© SAP AG 2006, enterprise SOA Fundamentals Training / The BC services / 45
45
Process Design
Describe To-Be processes to translate identified competencies for customer
requirements
SAP proven
BPM methodology
Competency
model
R&D
Purchasing
…
HR
„Prozess“
…
…
…
…
…
…
…
Discussion of
“reference company”
processes
„Ansatzpunkte“
1
Opt im ierung Prüf planungsprozess
• Unsyst ematische Ableitung Prüfplanung
(System atik und Verantwortlichkeiten)
Syst emen)
• Keine durchgängige CAQ – Nutzung
• Fehlende Ableitung von Serienprüfmerkmalen
aus liche Prüfplanung, Mehrarbeit
• Kein ganzheit
Produkt anforderungen (Bauteilebene)
• Unklare St rukt uren P, reaktive Planung
• Ressortübergreifende Q-Lenkung (GQx) ohne
Reorganisation ressortübergreif ende QQ-Lenkung PEP
Lenkung (Kompetenzen, Verantwortung)
Um setzungsautorität
in Baureihe
für
• Prüf-/ Fertigungsplanung ent koppelt • Unklare Zust ändigkeiten
Optimierung
Prüfplanungsprozess
1
Pr oduktqualität Produktion pr üfen
Erreichung Q-Ziele(Syst ematik und Verantwort lichkeiten)
• Unsystematische Ableit ung Prüfplanung
• Keine durc hgängige CAQ – Nut zung • keine systemat ische Reifegradlenkung in P, F, V
• Unklare Verantwortung für Sicherstellung Q-Ziele
• Kein ganzheitliche Prüfplanung, Mehrarbeit
1
• keine
Q-Lenkung,
Reorganisation
ressortübergreifende QQ-Lenkung
KKP
• Ressortübergreif
ende Q-Lenkung (GQx)
ohneressortübergreifende
Reorganisation
ressortübergreifende Q2
Lenkung (Kompetenzen, Verantwort ung)
methodische Konsist
enz nur
teilweise
Umsetzungsautorität
Lenkung
(Kompetenzen,
Verantwort ung)
• Unklare Zuständigkeiten in Baureihe •fürQLP P-intern ohne Weisungsbefugnis, unklare
Schnittst elle LK Ebene 1 und 2
Erreichung Q-Ziele
• keine syst ematische Reifegradlenkung in P, F, V
• Unklare Verantwortung für Sicherstellung Q-Ziele
2
Q-Lenkung KKP
• kein systemat ischer Prüfplanungsprozess
Opt im ierung Prüf planungsprozess
• Lückenhaftes Prüfnetz Fabrik/ Lief erant
(System atik und Verantwortlichkeiten)
• mangelnde Q-Planung von Systemanforderungen
(nicht Toleranzket ten, sondern Prüf ung von
Systemen)
alene“aus
Schwachst ellen • Fehlende Ableitung von Serienprüfmerkm
„Team“
„Ansat zpunkt
Produktanforderungen (Baut eilebene)
• Unklare Strukturen P, reaktive Planung
• kein syst ematischer Prüfplanungsprozess
Optimierung Prüfplanungsprozess
1
• Lückenhaftes Prüfnet z Fabrik/ Lieferant
(Syst ematik und Verantwort lichkeiten)
• keine ressortübergreif ende Q-Lenkung,
methodische Konsistenz nur t eilweise
• QLP P-intern ohne Weisungsbefugnis, unklare
Schnittstelle LK Ebene 1 und 2
Reorganisation ressortübergreifende QLenkung (Kompetenzen, Verant wort ung)
To-Be processes/
organization
„Team“
• m angelnde Q-Planung von Systemanforderungen
• Prüf-/ Fertigungsplanung entkoppelt
Pr oduktqualität
Produktion
prüfenPrüfung
(nicht Toler anzkett
en, sondern
von
Q-Lenkung PEP
…
Sc hwachstellen
Q-Planung PEP-Gesamtfahrzeug
„Prozess“
Q-Planung PEP-Gesamtfahr zeug
…
Increasing detail solution/
organization building
Solution concepts
2
2
Development of
solution concepts to
transfer
processes to the
customer
organization
Detailed process
design
Identification of
service candidates
Detailed description in
enabler „Realization
Alternatives“
© SAP AG 2006, enterprise SOA Fundamentals Training / The BC services / 46
46
Discussion and
description of
necessary
adaptations of
organizational
structure
Transformation Plan
Goal of the implementation phase is to define steps, responsibilities, and times for
implementation of service results in the customer organization
Transformation Plan
Implementation preparation
I
1 Assessment of solution concepts in detail
Business Area 1
Okt. 05
2 Decision to implement solution concepts
To be defined
Okt. 05
3 Detailed timeframe
All Business Areas
Okt. 05
Sales Area
Okt. 05
Detail solution concepts
II
1 Check Interdependencies between …
General Remarks
Roles
ƒ Transformation
plans are developed for each
process bucket and each service identified
ƒ enterprise
SOA expert has to be included to define
necessary measures and timeframe for architecture
design
ƒA
transformation plan is fully described by
the defined measures
ƒ Clearly
ƒ Technical
consultant: define necessary measures and
timeframe for solution implementation
assigned responsibilities
ƒ Definition
ƒ Business
consultant: define necessary measures for
business process implementation and organizational
implications
of end dates for all measures
© SAP AG 2006, enterprise SOA Fundamentals Training / The BC services / 47
47
Value Proposition
enterprise SOA BPI advances an enterprise SOA Strategy to perceptible strategic
and operational benefits
BC Methodology
INNOVATION
„ Knowledge & skills no
„
„
„
„
competitor has
„ Adapt solutions and methods
from other industries / companies
„ …
Competencies
Data Base
BPM
Industry
Expertise
Systematic approach
Related tools and accelerators
Continuous advancement
…
enterprise SOA
Knowledge
Methodology
for
Process
Innovation
Process
Competency
Implementation
Skills
Customer Benefits
ƒ Leverage BC Knowledge for new processes
ƒ Improve processes through outside in approach
ƒ Adapt to new requirements quickly by applying process lead user knowledge
© SAP AG 2006, enterprise SOA Fundamentals Training / The BC services / 48
48
BPM
Enterprise SOA Business Process Innovation
„
Business Process
Innovation takes
optimization one
step further by fully
leveraging
Enterprise SOA
characteristics.
Modularization
allows not only to
streamline and
standardize
processes but also
to comprise radical
new elements and
therefore innovate
much faster.
Business Process Innovation
Benefits
„ Leverage SAP’s industry knowledge for new processes.
„ Innovate processes through a systematic approach.
„ Adapt to new requirements quickly by applying process lead
user knowledge.
Deliverables
„ Identification of services and business processes relevant for
Enterprise SOA
„ Defined realization plan
„ Description of the realization organization
© SAP AG 2006, enterprise SOA Fundamentals Training / The BC services / 49
„ Customer Business Needs:
y Understanding of baseline environment and current performance level
y Overview of cost and value drivers to discover potential improvement areas
y Screening of affected process owners and business units
y Check of existing IT capabilities and future requirements
y Prioritization of activities correlating with potential benefit effects
y Trust and commitment from the user departments and board.
y Clarification of competitive advantage offered by IT solution.
„ Benefits:
y Impact of the planned SAP project on the customer business
y Decision-making support for the first step of selecting the solution for the defined areas.
y Customer-specific qualitative value analysis to show the benefit structure for getting awareness and
commitment of all involved decision-makers
„ Deliverables:
y High level analysis of strengths, weaknesses, opportunities and threats.
y Identification of strategic action areas.
y Outline of issues and challenges in these action areas.
y Initial creation of action items to address the problems in the action areas.
y Qualitative potential for cost reduction and growth.
y Identification of qualitative benefits.
y Initial transformation plan.
y Business management presentation
49
Agenda
„ The extended consulting services Portfolio
„ Pulse Check
„ Roadmap
„ Business Strategy
„ Value Assessment
„ Organization & Governance
„ Business Process Innovation
„ Enterprise SOA SOMAID
© SAP AG 2006, enterprise SOA Fundamentals Training / The BC services / 50
50
Architectural Models – Architecture Management
Business Reality
IT-driven Business Innovations
8
Business Requirements
Standards
Strategic Level
Principle
Guidelines
Architectural Models
Business Process
Model
Business Object
Model
Organizational
Model
Avoid
negative
Feedback!
Business Level
Logical Level
Physical Level
9
Improve
Transformation!
Strategic Business Objectives
Operational Business Objectives
Operational Requirements
Technical Possibilities
IT Reality
© SAP AG 2006, enterprise SOA Fundamentals Training / The BC services / 51
51
enterprise SOA in the Context of Architecture Management
Business Reality
IT-driven Business Innovations
Business Process
Model
Business Requirements
Business Object
Model
Organizational
Model
Enterprise Service
Operational Requirements
Technical Possibilities
IT Reality
© SAP AG 2006, enterprise SOA Fundamentals Training / The BC services / 52
52
Approach “Enterprise Service Modeling”
1
2
Scoping
3
Business Modeling
4
Service Modeling
5
Implementation
Design
Feasibility &
Evaluation
Description of
selected business
area(s)
Gathering business
models
(e.g. event, process,
entity, state)
Business
component design
Mapping to IT
landscape
(applications,
modules etc.)
Technical feasibility
assessment
Documentation of
pain points and
potential
improvements
Analysis of
business models
Business
component and user
interaction analysis
Design of service
consumption
GAP analysis
Collection and
documentation of
(future) functional
requirements
Definition or
refinement of
business models
[optional]
Derivation of the
logical service
model (service
definition)
Creating a detailed
implementation
design
Cost estimation
Scope & Objectives
Business Models
Sanity and benefit
check
Model alignment
Risk evaluation
Service Model
Implementation
Design
Documentation
Feasibility &
Evaluation
Documentation
© SAP AG 2006, enterprise SOA Fundamentals Training / The BC services / 53
53
Enterprise Service Model and Methodology
Business Reality
Logical
SOA Model
Help Desk Clerk
Business Processes
Business
Reality
Service
Owner
Agreement
Lifecycle
Lifecycle
Agreement
Initialization
Agreement Agreement
Creation
Retirement
Incident--and Problem
Management
Agreement
Management
Business
Partner
Management
Document
Management
A
Service
Defintion
Composition
Definition
Scoping
2
3
Business
Modeling
Service
Implementation
B
1
IT Reality
Implementation
Model
Service
Modeling
Service
Enablement
4
Analytics
Composites
Bus.
Partner
Kunden
Lieferanten
Investoren
Konzern
Enterprise -
OP
OP
OP
OP
OP
Enterprise Service
Business Component
OP
OP
OP
OP
Enterprise Service
OP
OP
OP
Enterprise Service
Business Component
OP
OP
OP
OP
Enterprise Service
OP
OP
OP
OP
Enterprise Service
Business Component
Infrastruktur
Planung
Business Component
Trassen
Planung
Instandhaltung
OP
OP
OP
Enterprise Service
OP
OP
OP
OP
Enterprise Service
Business Component
Trassen
Vertrieb
Betrieb
OP
Business Component
Bestandsverwaltung
Roles & Organization
Fahrplanmanagement
PO Box Application Processing
Data
ok
PO Box
Application
received
ESO
File
Application
Data
Check Data
V
Data
Completed
XOR
Processing
Aborted
Determine
Letter Amount
XOR
Data
Incomplete
Contact Customer and
Complete Data
Working List
ESO
Contact Customer and
Complete Data
BackOffice Post Office
Query
Customer
Phone
#
ESO
ESO
ESO
ESO
Application Data Access
ESO
ESO
ESO
Service Statistics
Postal Service Management
OP
Business Component
Business Component
Business Component
Infrastruktur
Entwicklung
Objects, Engines
Engines,
and
andComponents
Components
Legacy/
3rd Party
Check ZIP
Repository
ESO
ESO
Query Customer
Data
Customer Catalog
ESO
ESO
ESO
Amount Monitoring
Customer
Delivery Monitor Letter
OP
© SAP AG 2006, enterprise SOA Fundamentals Training / The BC services / 54
54
Adapter
’ Managed’ Web Service
3rd
Party
App
Integration Server
SOAP
Mapping
Routing
IDocs
RFCs
Adapter
SAP
System
Integration Processes
XI Protocol
or
SOAP
Proxy
Proxy Runtime
Local
Integration Engine
SOAP
‘ Basic ’
Sanity
check
Bus. Process Platform
Service Infrastruktur
OP
OP
OP
Enterprise Service
OP
OP
OP
Enterprise Service
5
Appl. Platform
Platform
Appl.
SAP
SAP
Leit- und
Sicherungstechnik
Enterprise Services
Business Objects
Technology
Composition
Composition Platform
Platform
Enterprise
Services
ImplementationRepository
Design
Web Service
Web Services
Framework
SAP Web AS ≥ 6.40
Enterprise Services Modeling Service
Services Modeling Service
Situation:
„
The customer
wants to
implement an
enterprise SOA
scenario and
needs a detailed
model and
implementation
design compliant
to his business.
Benefits
„ Structured and reproducible way of identifying and specifying
enterprise services.
„ Support to select an appropriate implementation approach for
the enterprise SOA services e.g. Via JAVA, Composite
Application Framework (CAF), visual composer, Enabling via an
existing system.
Deliverables
„ Scope definition of the modeling area
„ Business model (processes, objects, organization)
„ Service model (business components, service interfaces,
interaction models)
„ Rough implementation design
„ Feasibility check, risk and gap analysis
© SAP AG 2006, enterprise SOA Fundamentals Training / The BC services / 55
„ Customer Business Needs:
y Understanding of baseline environment and current performance level
y Overview of cost and value drivers to discover potential improvement areas
y Screening of affected process owners and business units
y Check of existing IT capabilities and future requirements
y Prioritization of activities correlating with potential benefit effects
y Trust and commitment from the user departments and board.
y Clarification of competitive advantage offered by IT solution.
„ Benefits:
y Impact of the planned SAP project on the customer business
y Decision-making support for the first step of selecting the solution for the defined areas.
y Customer-specific qualitative value analysis to show the benefit structure for getting awareness and
commitment of all involved decision-makers
„ Deliverables:
y High level analysis of strengths, weaknesses, opportunities and threats.
y Identification of strategic action areas.
y Outline of issues and challenges in these action areas.
y Initial creation of action items to address the problems in the action areas.
y Qualitative potential for cost reduction and growth.
y Identification of qualitative benefits.
y Initial transformation plan.
y Business management presentation
55