SAP Service Marketplace (SMP)
Access Guide
Guide Contents
1.
2.
3.
4.
5.
6.
7.
8.
9.
Getting Registered on SMP
Logging into SMP
SMP Access Rights
Default Support Page & Essential links
Software Download Process
Product Key codes
Product Support Options
SAP Partner Portal - Logging in
SAP Partner Portal – Education Options
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1 – Getting Registered
New User ID and Password
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An S-User ID is required by each individual to access the portals within SAP Service Marketplace.
To request a user ID you must know your Partner ID number.
New user Registration (4 essential steps)
1. Go to www.service.sap.com & click on ‘New User? Register Here!’
Complete the registration form
- Check partner option radio-button
- Enter Partner ID number
Contact your SAP Partner Manager for this Partner ID or
CIC (Customer Interaction Center) may be contacted if Partner ID is not known:
http://service.sap.com/~sapidp/011000358700000547712008/
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Use only Partner organization e-mail address
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A registration Password is displayed
Make a note of this password as it will only be displayed once.
Password will be required to complete the registration at a later stage.
2. Confirmation notification
SMP confirmation should be received within 2 days
This will contain a link that will provide a new S-User ID and initial password
3. Log into SMP using S-userID provided by system
See section 2 of this document
4. Contact your ‘Super Admin User’ for authorizations
Default authorizations are very limited
See section 3 of this document
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Ps. Visit http://service.sap.com/ for the following services as well:
•
Forgotten S-User ID or password
•
Setting up Single-Sign-On for use on SMP
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2 – Logging into SMP
Go to www.service.sap.com
Click on the link - “SAP Support Portal ”
www. service.sap.com/support
Log in using:
New S-User Id Provided by
system during registration
process
Use Partner ID in field labeled
“Customer or Installation
Number”
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3 – SMP Access Rights
Authorization Levels
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Default S-User registration comes with basic access authorization levels only
Additional authorization levels are required for ALL software:
- Download capability &
- Technical Support options
Contact your “Super Admin” and request the “Software Download ” Authorization
- Locate your ‘Super Admin’ e-mail address via the “Display my Super-administrators” option
This is the “my Profile” page with links to the following:
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Use this link to display or change personal data like password to SMP
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Display my Authorizations
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Display my Super-administrators
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This page displays your SMP authorizations
If your account was created by your Super-Administrator, they may have granted the
“Software download” authorization at account creation time.
These individuals can make changes to your SMP authorizations.
Contact them first if you are unable to download software.
You WILL need to contact them via e-mail to request:
- Software download rights
- Technical Support
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4 – Default Support Page &
Essential Links
This is the Default Support page with links to the following:
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Return to this page at any time by choosing highlighted Tabs above
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my Profile
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Software Downloads
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Product guides / End User Documentation
Supported Platforms
Installation / Upgrade Guides
Forums
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Also accessible via the “Downloads” tab
“Download Software” authorization required – contact Super-Administrator if you do
not have this authorization or receive error messages when trying to download.
Documentation
-
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Personal Data & Password Changes
my Authorizations
my Super-administrators
Business Objects forums
Business Objects SDK Application Development forums
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5 – Software Download Process
Downloading
- Use the “Downloads” link from the Default Support page (see section 4 of this document)
- Or, from the Tab options shown below
- E.g. Choose from:
- Business Objects Packages and Products - click on “follow this link”
- Support Software and Corrections - click on “service.sap.com / bosap-supportsw”
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Navigate to required software & Select the appropriate zip files to download
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Click -
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- a new dialog window will open
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5.1 – Software Download Process
- Download Basket
Clicking
Click
opens the “SAP Download Area” dialog
to view contents of basket (each time)
You are required to install the Download manager initially (once only) via
Now simply click the product link to Download product - “Save File Download” dialog should appear.
If this produces an error instead – you may not have the Software Download” authorization
Contact your Super Admin in this case. See section 4 for more detail on this.
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6 – Product Keycodes
Keycode Central
Documentation, Permanent & Temporary keys - all on this SMP page…
Permanent License Keys
- Require the “Request License Keys” authorization (section 4)
- Only available after invoicing is complete
Temporary License Keys
- All product keys in one zip file
- Generally valid for 90 days
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7 – Product Support Options
Product Support options available:
7.1 – Documentation:
- Product Guides
- Supported Platforms
- Release Notes
- Product Alerts
- Access to Articles (formerly bobj Technical Papers)
7.2 – Product Forums
- Well established forums e.g. for all Business Objects products
- Business Objects - https://forums.sdn.sap.com/category.jspa?categoryID=45
- Business Objects SDK Applications - https://forums.sdn.sap.com/category.jspa?categoryID=46
7.3 – Searching SAP Notes (formerly bobj knowledgebase)
- Searching the current SAP notes for exiting resolutions
7.4 – Create a Customer Message SAP OSS Ticket (formerly bobj support ticket)
- Report a Product Error if no existing resolution was found
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7.1 – Product Support Options:
- Documentation
SMP page to key Product Documentation
Product guides and all product Documentation
- Several languages
- Old & new product releases
- User & Admin and Config guides
Platforms Supported
- Platforms supported for new and old releases
- Frequently updated
Release notes and Product Alerts
Articles (formerly technical papers)
- Links to the SAP SDN
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7.2 – Product Support Options:
- Searching SAP Notes
The Notes Database (formerly Knowledge Base) is part of the Incident Management system at:
https://websmp202.sap-ag.de/notes
SAP Notes
-Many
identified bugfixes and
solutions have already been
documented in this database
-All
the BOBJ Knowledge Base
entries have been added to the SAP
Notes
E.g. Application Area = “BOJ” for
all Business Objects Notes
-
-Help
-Searching
Notes
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and Displaying SAP
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7.3 – Product Support Options:
- Create a Customer Message
Report a Product Error – Customer Messages:- http://service.sap.com/message
Reporting Errors
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If this is a “How to” type question,
please use the Documentation / Forums
Steps to Report an Error
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Enter Partner ID and S-User ID &
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Choose appropriate BOBJ system
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Enter Search Terms – Enter
keywords to locate existing resolutions.
Entering a new Message:- If no appropriate resolutions
are found, enter a new message. Be descriptive as this will
help route the request quicker and more efficiently.
Note Authorizations Required
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7.4 – Business Objects
Product Support Options: Forums
Business Objects Forums on the SAP SDN:
https://www.sdn.sap.com/irj/boc
Product Forums
- All SAP SDN forums
- Scroll down to the Business Objects specific
forums
Forum Quick Links:
- Business Objects forum Categories
- SDK app development Categories
Product Portals
- Easy access to general product portals
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8 – SAP Partner Portal - Logging in
Go to http://partner.sap.com
Log in using:
S-User Id Provided by system
during registration process
(see section 1)
Public Area:
Public Area.
Open to partner candidates
Note:
The same S-user ID is used for the SMP, Partner Portal & e-Learning content
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9 – SAP Partner Portal – Education Options
Log into the SAP Partner Portal at http://partner.sap.com
See previous page.
Partner Education Menu
Links to:
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SAP Education Services and complete catalog of per-fee courses
- Additional “Sales Enablement” material including
- Sales Training Material
- Basic Product Training Material including
- “What’s New” product courses
- Product Webinars
Note:
The same S-user ID is used for the SMP, Partner Portal & e-Learning content
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Thank you for using SMP!
© SAP 2008 / Page 16
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