Important Information about Telephone Banking
WinSouth Credit Union will be closed from 5:00 PM on Friday, January 29th through Monday, February
1st while we upgrade our data processing system. As a part of this upgrade, Info Talk, our telephone
banking system is being taken out of service.
We will reopen at normal business hours on Tuesday, February 2nd and a new audio-response system
called iTalk will be operational. You will need to listen carefully to the new menu options.
Here is some important information that you will want to know:
Accessing Telephone Banking
The phone number, 800-728-1412, will remain the same.
Navigating Telephone Banking
The introductory menu for iTalk Telephone Banking is:

To continue in Spanish, press 2 (prompt will be in Spanish)
The main menu is:
1.
2.
3.
4.
5.
6.
7.
Account Balances
Account History
Transfer Funds or Make a Payment
Deactivate Card or Report a Card Lost or Stolen
Credit Union Information (Branch Information)
Change Access Code
Merchant Check Verification
Sub-menus will vary depending on each member’s account relationship.
The first time you call in, you will be asked to establish a NEW access code.
Please refer to the iTalk guide included in this communication for additional information.
You may also visit www.winsouthcu.com/systemupgrade for the most up to date information.
iTalk
Toll Free
1-800-728-1412
iTalk is our 24-hour telephone banking service
that offers 24/7 access to your accounts at
WinSouth Credit Union.
iTalk Banking system Features:
Account balances
Transfer funds within same accounts
(example: from savings to checking or loans)
Confirm checks that have cleared
Deactivate Card or Report a Card lost
or stolen
It’s a free service
Welcome to WinSouth Credit Union’s 24
hour phone service.
We’ve enhanced our system. Please listen carefully to the new options. You will
be asked to create a NEW access code for your security if you have not done so
already. (Press 2 for Spanish)
Please enter the last 4 digits of the primary’s social security number as your
access code if this is your first time using the new system.
Note: you will not be able to begin your access code with a “0”
To access your account, please be prepared to enter the following information:
Your member # (base account number)
Your access code (formerly known as voice pin #)
Press 1: for Account Balance
Select account type:
Press 1: for Checking
Press 2: for Savings
Press 3: for Loans
Then select 4 digit id, using 00 before the suffix (example for checking you would
press “0071”)
If you are unsure of the 4 digit id, you will be given a list to choose from
Press 2: for account history
Select account type:
Press 1: for Checking
Press 2: for Savings
Press 3: for Loans
Choose one of the following search options:
Press 1: for All Transactions (will list 10 at a time)
To move thru the list press 1* for the following options:
1-Next
2-Previous
3-First
4-Last
*to Exit
Press 2:
Press 3:
Press 4:
Press 5:
for Withdrawals
for Deposits
for Check Number
for Amount
Press 3: To Transfer Funds or Make a Payment
Press 1: to transfer funds immediately, select acct, key in the amount
(use * for decimal point)
Press 2: to make an immediate payment
Press 4: To Deactivate Card or Report a Card Lost or Stolen
Press 5: For Credit Union Information
Press 6: To Change Access Code
Press 7: For Merchant Check Verification
* “Share” refers to your accounts (use 00 at beginning of account suffix)
**AT ANY TIME YOU WILL BE ABLE TO PRESS 3*
FOR THE MAIN MENU**
For assistance with iTalk you may call: 1-800-757-7302 during regular
credit union hours