CASE STUDY
Historic Royal Palaces
Historic Royal Palaces – an independent charity that looks after the
Tower of London, Hampton Court Palace, Kensington Palace and
Kew Palace – is Manhattan Atrium’s oldest client, successfully using
the Atrium Enterprise Asset Management (EAM) solution since 1996
The Tower of London – one of the world famous landmarks managed by Historic Royal Palaces
The HRP Estates team has been
using the operational property
asset management elements of
the Atrium EAM solution –
Portfolio, Estates, Works and
Occupancy – for nearly 20 years
Facts & Figures
Project title: Historic Royal Palaces
Location: London
Start / end date: 1996 / on-going
Software: Atrium EAM suite
(ATRIUMproperty)
Services: Project management, data
migration, business consultancy, training
and support & maintenance
Key achievements:
 Improved property management by
re-implementing the system to
create a more accurate and detailed
property hierarchy with a combined
physical and functional structure
Historic Royal Palaces (HRP) is an
independent charity with property
management responsibilities for the
Tower of London, Hampton Court
Palace, Banqueting House, Kensington
Palace and Kew Palace.
HRP has been successfully using the
operational property asset
management components of the
Atrium EAM, including the Portfolio
asset register, the Works modules
Orders, Contracts and Projects,
Assessments (notably the Condition
Survey module) and Occupancy,
since 1996.
The software enables HRP to store,
maintain and report on all data relating
to the physical structure of their
property portfolio. The Helpdesk
system is used to log and track
reactive and planned work against
their properties, and the Condition
Survey module enables information
from surveys to be captured and held
within the database.
In March 2007, a requirement was
identified to incorporate a functional
structure in addition to the physical
structure into the system, to enable HRP
to properly map the ownership and usage
of properties. HRP adopted the Atrium
EAM system’s Estates business area to
provide this important functionality.
HRP used the implementation of the
Estates business area as an opportunity to
expand the scope of the project and
re-implement the entire system,
specifically to re-import and re-structure
all of the HRP property assets.
The aim was to create a property
structure which would more accurately
reflect HRP’s property portfolio and
provide the ability to record work at
more detailed levels within the property
hierarchy (for example at room or asset
level), while ensuring that the existing
Orders, Projects and Contract data
remained available in the new database.
Manhattan Atrium CASE STUDY
For more information on this
project and on the Atrium
Enterprise Asset Management
software suite, please contact:
Historic Royal Palaces
The HRP implementation was split
into two phases to ensure the
accurate re-implementation of the
physical structure prior to the
creation of the functional structure:
Each phase of the project was divided
into a series of key stages (see below)
and implemented in line with PRINCE2
standards and methodologies.
 Phase 1 – the re-implementation
of the property structure and the
mapping of historical reactive and
planned preventative maintenance
data and Condition Survey data
 Phase 2 – focussed on the
implementation of the Estates
business area
James Scott (Account Manager)
j.scott@atriumsoft.com
Manhattan Atrium
Hillside House
1500 Parkway North
Stoke Gifford
Bristol
BS34 8YU
0117 203 3500
info@atriumsoft.com
www.atriumsoft.com
Phase 1 Key Project Stages: Establish Working Relationships, Analysis of Requirements, Resource Planning/Scheduling,
Delivery, Data Import, Development, System Testing, Installation to Test, Training, User Acceptance Testing, Installation to
Live, Commissioning
Phase 2 Key Project Stages: Data import, Development, System Testing, Installation to Test, Training, User Acceptance
Testing, Installation to Live, Commissioning, Post Implementation Review
Manhattan Atrium is the UK’s
leading supplier of Enterprise
Asset Management (EAM)
software.
Our EAM solutions enable your
organisation to optimise its asset
and property portfolio to enhance
performance, add value, manage risk
and reduce costs.
Our web-based EAM software suite
provides a fully integrated and
structured approach that uniquely
addresses both strategic and
operational asset management.
Manhattan Atrium has a diverse range
of clients including Abellio, Capita, the
Department of Education and Early
Childhood Development (Victoria,
Australia), the Environment Agency,
Gloucestershire Care Services NHS
Trust, the Ministry of Justice, Network
Rail, plus many local authorities and
public sector consortia.
Strategic Asset Investment
Planning
Operational Property Asset
Management
 Make evidence-based decisions on
your long-term investment strategy
 A joined-up approach to day-to-day
property management, delivering
immediate operational efficiencies
 Measure past, present and future
property and asset performance
 Model ‘what if’ scenarios to prepare
cost-effective programmes of work
that meet your organisation’s
budgets and objectives
 Modules cover all aspects of asset and
facilities management, including estates
terrier, condition surveys and other
assessments, reactive maintenance and
PPM, contractor management,
helpdesk, KPI reporting, and
programme management
Atrium Software Ltd is part of
the Manhattan Software Group
Manhattan Atrium Case Study
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