COURSE OUTLINE
SCHOOL:
School of Business
DEPARTMENT:
Business and Management
PROGRAM:
COURSE TITLE:
Business Operations
COURSE CODE:
BUSN129
TOTAL COURSE HOURS:
60
PRE-REQUISITES/COREQUISITES:
None
COURSE ELIGIBILITY FOR PRIOR
LEARNING ASSESSMENT AND
RECOGNITION (PLAR):
Yes
ORIGINATED BY: Les Miscampbell
REVISED:
DATE:
December 11, 2007
Fall 2008
APPROVED BY: ___________________________________
Chair/Dean
Students should keep all course outlines for each course taken at
Centennial College. These may be used to apply for transfer of credit to
other educational institutions. A fee may be charged for additional or
replacement copies.
Course Title: Operations Management
CENTENNIAL COLLEGE
Course Code: BUSN-129
COURSE DESCRIPTION:
This course provides an introduction to the study of operations management and is part of the
common first three semesters of post-secondary level business at Centennial College. It is
intended to provide background to the development of the operations management activity in
Canadian business. Students will explore various career choices in operations through reading,
class discussions and case studies. Students will apply the theories and concepts of operations
management to demonstrate their understanding of the impact of operations activities in business
life.
COURSE LEARNING OUTCOMES:
Upon successful completion of this course, the student will have demonstrated the ability to:
1. Relate the importance of operations principles to a business in the Canadian environment
2. Examine how the operations functions are integrated with marketing and finance to play a
vital role in achieving a company’s strategic plans.
3. Provide a basic knowledge of the issues and methods in the production of goods and
services.
4. Relate operations practices and trends to program choice and career decisions.
ESSENTIAL EMPLOYABILITY SKILLS (EES);
This course supports the students’ ability to:
communicate clearly, concisely and correctly in the written, spoken, and visual form that
fulfills the purpose and meets the needs of the audience.
respond to written, spoken, or visual messages in a manner that ensures effective
communication.
execute mathematical operations accurately.
apply a systematic approach to solve problems.
use a variety of thinking skills to anticipate and solve problems.
locate, select, organize, and document information using appropriate technology and
information systems.
analyze, evaluate, and apply relevant information from a variety of sources.
show respect for the diverse opinions, values, belief systems, and contributions of others.
interact with others in groups or teams in ways that contribute to effective working
relationships and the achievement of goals.
manage the use of time and other resources to complete projects.
take responsibility for one’s own actions, decisions, and consequences
PRIOR LEARNING ASSESSMENT & RECOGNITION PROCESS (ES):
This course is available for PLA challenge. The challenge process is as follows:
a)
b)
c)
d)
e)
an exam
an interview
a case study
a portfolio
other
Issued & Revised by COLT: June 2007
THIS COURSE ADHERES TO ALL COLLEGE POLICIES (See College Calendar)
EVALUATION & GRADING SYSTEM:
The criteria used to determine whether a student has achieved a passing grade in this course are
as follows:
An overall 50% success rate based on the grading scheme below
Mid-Term Test
Final Exam (Comprehensive)
Term Project
25%
35%
15%
75%
Term work (may include assignments, quizzes, projects & participation; 25%
Individual/group work in-class and at home, case studies;
Details will be supplied by individual Professors.)
Total 100%
STUDENT ACCOMMODATION:
All students have the right to study in an environment that is free from discrimination and/or
harassment. It is College policy to provide accommodation based on grounds defined in the
Ontario Human Rights Code. Accommodation may include changes or modifications to standard
practices.
Students with disabilities who require academic accommodations must register with the Centre for
Student with Disabilities. Please see the Centre for Students with Disabilities for details.
Students requiring accommodation based on human rights grounds should talk with their
professors as early as possible. Details are available on the Centennial College website
(www.centennialcollege.ca )
If students are unable to write an examination due to a medical problem or unforeseen family
problems, they should immediately contact their professor or program Chair for advice. In
exceptional and well-documented circumstances (e.g. unexpected family problems, serious illness,
or death of a close family member), students should be able to write a make-up examination to
replace an examination missed.
TEXT AND OTHER INSTRUCTIONAL/LEARNING MATERIALS:
“Principles of Operations Management” 7th Edition 2008
By Jay Heizer, Barry Render Published by Pearson Prentice-Hall Inc., ISBN: 0135029694
Across The Organization Notes
(Package shrunk wrapped to accompany text.)
USE OF DICTIONARIES:
Students are permitted to use a bilingual paper dictionary during tests and exams. The invigilator
reserves the right to examine the dictionary for any supplemental notations. There is to be no use
of electronic devices including dictionaries.
Probationary Policy:
Please contact your academic department for details.
Course Title: Operations
Centennial College
Management
WEEK
READINGS
LEARNING OUTCOMES
TOPIC/CONTENT
1
2
Operations and
Productivity
Operations Strategy in a
Global Environment
Chap.1
and
Across The
Organization
Insert:
Competing
with
Operations
•
•
Chap. 2
•
•
•
•
•
•
•
•
Issued & Revised by COLT: June 2007
Define the term: operations management
Explain how an “operations system”
transforms inputs to outputs
Define the term: productivity and explain
how it can be improved
Calculate single factor productivity
Discuss the differences between “goods”
and “services”
Discuss some of the reasons a business
operation may decide to globalize
Outline the cultural & ethical challenges to
globalization
Define the terms: mission & strategy and
explain the importance of competing on
the basis of: Differentiation, Cost and
Response
Describe the use of the SWOT Analysis
and the identification of Critical Success
Factors in strategy development &
implementation
Compare the four global operations
strategy options
Course Code: BUSN-129
INSTRUCTIONAL
STRATEGIES USED
Lecture
Class Discussion
Group Work
Cases
problems
COURSE
EVALUATIONS
(TESTS &
ASSIGNMENTS
USED)
Discussion
Questions #1, 6,
12 &13
Problems 1.1 and
1.2
VIDEO:
Operations
Management at
Hardrock
Instructional
strategies as per
week one.
VIDEO:
Operations Strategy
at Regal Marine
THIS COURSE ADHERES TO ALL COLLEGE POLICIES (See College Calendar)
Case P.53
Strategy At Regal
Marine
WEEK
READINGS
LEARNING OUTCOMES
TOPIC/CONTENT
3
4
Design of Goods and
Services
Managing Quality
Chap. 5
and
Across The
Organization
Insert:
Managing
Technology
Chap. 6
and
Across The
Organization
Insert:
Quality
•
•
•
•
•
•
•
•
•
•
5
Process Strategy
Chap 7
and
Across The
Organization
Insert:
Process
Management
Capacity Planning
Issued & Revised by COLT: June 2007
•
•
•
•
•
Describe the stages in the product life
cycle
List & discuss the product development
stages
Explain the “manufacturability” concepts
of simplification & standardization
Explain the issues for product design
Discuss the benefits of an environmentally
sound product design strategy
Define the term: quality
List and explain the costs of quality & how
quality affects profitability
Discuss the concepts of TQM (total quality
management)
Use the TQM tools: Pareto Charts and
Cause and Effect Diagrams to solve
quality problems
Explain the application of TQM in services
Define the term Process Strategy and
discuss the four process strategies
Compare processes through the
development of Crossover Charts
Use a process chart to improve a process
Discuss Service Process Design issues
Define the terms Capacity & Effective
Capacity
INSTRUCTIONAL
STRATEGIES USED
Instructional
strategies as per
week one
COURSE
EVALUATIONS
(TESTS &
ASSIGNMENTS
USED)
Case: P. 189
Demar’s Product
Strategy
VIDEO:
Product Design at
Regal Marine P. 189
Instructional
strategies as per
week one
VIDEOS:
1. Ritz Carlton
Quality
2. Arnold Palmer
Hospital Quality
Instructional
strategies as per
week one
VIDEOS:
Wheeled Coach:
Process Strategy
Selection
THIS COURSE ADHERES TO ALL COLLEGE POLICIES (See College Calendar)
Problems
6.3, 6.10, 6.13
Problems 7.5, 7.7
WEEK
READINGS
LEARNING OUTCOMES
TOPIC/CONTENT
6
Human Resources and
Job Design
Chap. 7
Supplement
and
Across The
Organization
Insert:
Capacity
•
Chap. 10
•
•
•
•
•
•
7
INSTRUCTIONAL
STRATEGIES USED
COURSE
EVALUATIONS
(TESTS &
ASSIGNMENTS
USED)
Problems S7.12
& S7.13
Instructional
strategies as per
week one
Ethical Dilemma
P. 406
Describe the process of capacity
management
Apply the Breakeven concept & calculate
a Breakeven quantity and profits
associated with various levels of output.
Explain how a human resource strategy
can provide a competitive advantage
Outline the factors of job design
Discuss the development of labour
standards and how they help a firm
operate effectively
Define Ergonomics and explain its
importance
Describe the Methods Analysis process
REVIEW
Mid Term Test
MID TERM TEST
8
Work Measurement
Chap. 10
Supplement
Supply Chain
Management
Chap. 11
And
Issued & Revised by COLT: June 2007
•
Explain the four methods of setting labour
standards
Instructional
strategies as per
week one
THIS COURSE ADHERES TO ALL COLLEGE POLICIES (See College Calendar)
WEEK
READINGS
LEARNING OUTCOMES
TOPIC/CONTENT
Across The
Organization
Insert:
Supply Chain
Management
•
Define the term Supply Chain
Management
•
Discuss the strategic importance of the
supply chain
Explain the importance of purchasing
Describe supply chain strategies
Discuss the role of internet purchasing
VIDEO:
Supply Chain
Management At
Regal Marine
Define the term: outsourcing and list the
types of outsourcing
Discuss outsourcing trends and political
repercussions
Explain the advantages and
disadvantages of outsourcing
List and describe the four types of
inventory
Explain the functions of inventory and
basic EOQ & Fixed Period inventory
models
Discuss the costs of inventory and how
total inventory costs are minimized
Calculate an economic order quality
(EOQ) and a reorder point.
Complete an ABC inventory analysis
Instructional
strategies as per
week one
Describe the aggregate planning process
and its strategies
Instructional
strategies as per
•
•
•
9
Outsourcing as a Supply
Chain Strategy
Chap. 11
Supplement
•
•
•
10
Inventory Management
Chap.12
and
Across The
Organization
Insert:
Inventory
Management
•
•
•
•
•
11
Aggregate Planning
Chap. 13
And
Issued & Revised by COLT: June 2007
INSTRUCTIONAL
STRATEGIES USED
•
Instructional
strategies as per
week one
VIDEO:
Inventory Control At
Wheeled Coach
THIS COURSE ADHERES TO ALL COLLEGE POLICIES (See College Calendar)
COURSE
EVALUATIONS
(TESTS &
ASSIGNMENTS
USED)
OM In ActionWalmarts
Competitive
Advantage Is Its
Supply Chain P.
474
Problems:
12.2, 12.6, 12.10
WEEK
READINGS
LEARNING OUTCOMES
TOPIC/CONTENT
Across The
Organization
Insert:
Aggregate
Planning and
Scheduling
12
13
14
Material Requirements
Planning (MRP) and
ERP
Just-In-Time and Lean
Production Systems
Chap. 14
and
Across The
Organization
Insert:
Resource
Planning
Chap. 16
and
Across The
Organization
Insert:
Lean Systems
•
•
•
•
•
•
•
•
•
•
•
•
INSTRUCTIONAL
STRATEGIES USED
Develop an aggregate schedule and
calculate period closing inventory levels
Discuss aggregate planning in services
week one
Differentiate “dependent” and
“independent” demand
Construct a time-phased product structure
Calculate a material requirements plan
Discuss the roles of the master schedule,
bills of material and inventory.
Describe the extensions of MRP
including: MRPII, Capacity Planning, ERP
and DRP
Instructional
strategies as per
week one
Explain the JIT philosophy
Describe the focus of Lean Production
Outline how JIT works
Discuss the four goals of JIT partnerships
Discuss JIT in services
OM In Action:
There is Nothing
Easy About ERP
P. 585
VIDEO:
MRP At Wheeled
Coach P. 596
CASE: Ikon’s
Attempt at ERP
P. 595
Instructional
strategies as per
week one
VIDEO:
JIT At Arnold Palmer
Hospital
Review for Final Exam
Issued & Revised by COLT: June 2007
COURSE
EVALUATIONS
(TESTS &
ASSIGNMENTS
USED)
THIS COURSE ADHERES TO ALL COLLEGE POLICIES (See College Calendar)
Discussion
questions:
1, 5, 6, 8, 12
WEEK
READINGS
TOPIC/CONTENT
15
LEARNING OUTCOMES
INSTRUCTIONAL
STRATEGIES USED
FINAL
COMPREHENSIVE
EXAM
Issued & Revised by COLT: June 2007
COURSE
EVALUATIONS
(TESTS &
ASSIGNMENTS
USED)
Final Exam
THIS COURSE ADHERES TO ALL COLLEGE POLICIES (See College Calendar)
POLICY STATEMENTS
College Policies
The following statements are selected from Centennial College policies approved by the Board
of Governors.
Student Responsibilities
Students are expected to know the contents of the course outline and to discuss with the
professor any areas where clarification is required.
Students should keep all course outlines for each course taken at Centennial College. These
may be used to apply for transfer of credit to other educational institutions. A fee may be
charged for additional or replacement copies.
Other Policies
Students should familiarize themselves with all College Policies that cover students’ rights,
responsibilities, and the Academic Appeal process. For further information, consult the
Academic Matters Section in the full-time and continuing education calendars. The Academic
Appeal Application form is available from any Enrolment Services (Registrar) Office.
Proof of Student Status
Students are obliged to produce official photo identification at any time during the semester
when requested to do so by any professor. (The official piece is the Centennial Student Card.)
Continuing Education students do not have Centennial Student Cards, and so they may use
other forms of photo identification, such as a driver’s license, health card, or other governmentissued photo identification.
Final Examinations
When writing a test or examination, students must put their official photo-ID cards in full view,
for review by the invigilator. Students who do not have official photo-ID will be permitted to write
the examination with a substitute photo-ID, but they will be required to produce photo-ID at the
program or department office within 24 hours or the next business day following the
examination, or else the examination results will be void.
Faculty Consultation
Professors are available to see students outside of class time. Students can contact professors
via voice mail, email, or through their program or department office. Information regarding how
to contact teachers will be provided at the beginning of the course and is also available in the
program or department office.
Human Rights Statement
It is the policy of the College that all programs will strive for a learning, teaching, and working
environment that promotes inclusion, understanding and respect for all students and
employees, consistent with the Ontario Human Rights Code and the Centennial College's
Statement of Diversity.
