Company Name: PT. Institut Teknologi Telkom Bandung
Bureau Veritas Certification
ZIG No. 2724336
Bureau Veritas Certification
Management System Certification
Audit Report for the 4th Surveillance Audit
Of QMS ISO 9001: 2008
PT. Institut Teknologi Telkom Bandung
Confidential
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4/12/2013
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Company Name: PT. Institut Teknologi Telkom Bandung
Bureau Veritas Certification
ZIG No. 2724336
Company Name
Address
Phone No.
INSTITUT TEKNOLOGI TELKOM
Jl. Telekomunikasi No. 1, Terusan Buah Batu, Bandung 40257 – INDONESIA
(+6222) 756 4108
Fax No.
Web Address
www.ittelkom.ac.id
ZIG Contract
No(s).
2724336
(+6222) 756 5200
Contact Information
Contact Name
Dr. Heroe Wijanto (QMR/ WAREK Akademik), Mrs. Sri
Widaningrum, Ir., MT.
Email Address
sri@ittelkom.ac.id
Phone No.
Mrs. Sri - 0818641068 / 022
70642600
Audit Information
Audit
Standard(s)
Industry Code(s)
QMS ISO 9001:2008
37
No. of
Employees
±99 Employees
Audit Type
4th Surveillance Audit
Audit start date
November 13, 2012
Next Audit Date
May 2013
No. of Shifts
Audit end date
Duration
Normal Working Hours
November 14, 2012
4 MDs
Auditor Information
Team Leader
Team Member
Shift Pattern
Ignasius Irawan
IbnoeNoegroho P, Bonardo Sianturi
N/A
If this is a multi-site audit an Appendix listing all the relevant sites and/or remote locations has been established and attached to the
audit report.
Distribution
Confidential
INSTITUT TEKNOLOGI TELKOM BANDUNG / Audit Team /BV Certification office
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4/12/2013
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Company Name: PT. Institut Teknologi Telkom Bandung
,
Bureau Veritas Certification
ZIG No. 2724336
Summary of Audit Findings:
Number of Non Conformities recorded:
Is a follow up audit required?
Y/N
Major:
Nil (0)
Minor:
Four
(4)
Follow up audit start date
Actual follow up date(s)
Start:
day(s)
End:
Follow-up audit remarks:
Standard
Team Leader Recommendation:
Recommendation
Recommended
QMS ISO 9001:
2008
Processed subject to a satisfactory corrective action plan
Continued subject to a satisfactory corrective action plan
Suspended until a satisfactory corrective action is completed
Withdrawn
Team Leader (1):
Ignasius Irawan
Team Member
Ibnoegroho Poernomo;
Bonardo Sinaturi
Scope of Supply (scope statement must be verified and appear in the space below)
Providing and Managing The Educational Service for Fakultas Elektro dan Komunikasi, Fakultas
Rekayasa Industri, Fakultas Informatika, Bagian Administrasi Akademik, Bagian Penjamin Mutu, Bagian
Perpustakaan, Bagian Sistem Informasi, Prodi S1 Teknik Elektro, Prodi S1 sistem Komputer, Prodi D3
Teknik Telekomunikasi, Prodi S1 Sistem Informasi, Prodi D3 Teknik Informatika, Prodi S1 Teknik Fisika,
Prodi S1 Ilmu Komputasi, Program Perkuliahan Dasar Umum, Prodi S2 Teknik Telekomunikasi, Prodi S2
Teknik Informatika, Kemahasiswaan, Teknologi dan Metoda Pembelajaran, Keuangan, Rumah Tangga,
Career Development Centre, Kerjasama dan Training, Pengembangan Institusi, Pemasaran dan
Sekretariat Pimpinan, Direktorat Penelitian dan Pengabdian Masyarakat
UKAS
Accreditation
1
No. of Certs required
English
Languages
Reason for Issue of
Certificate
New Certificate
Re-Certification
Additional Scope
Further Instructions (additonal certificate instruction or information for the office) :
Specify changes in the organization (scope, number of employees, sites, management, organization...)
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Company Name: PT. Institut Teknologi Telkom Bandung
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Bureau Veritas Certification
ZIG No. 2724336
Audit Summary
1. Audit Objectives
The objectives of this audit are :
1. to confirm that the mangement system conforms with all the requirements of the audit standard;
2. to confirm that the organization has effectively implemented its planned arrangements;
3. to confirm that the management system is capable of achieving the organization‟s policies
objectives.
2. Previous Audit Results
The results of the last audit of this system have been reviewed, in particular to assure appropriate
correction and corrective action has been implemented to address any nonconformity identified.
No. of nonconformities from previous audit
Major
0
Minor
2
No. of nonconformities closed
Major
0
Minor
2
No. of nonconformities re-raised
Major
0
Minor
0
This review has concluded that:
- any nonconformity identified during previous audits has been corrected and the corrective action
continues to be effective.
2.1 Verification of entire previous cycle Bureau Veritas Certification audit reports
N/A
3. Basic Inputs and Initial Planning
The auditor team already interview the key person of activities/locations/processes/functions of the
organization based on the audit plan which was submitted and agreed with the auditee prior to the audit.
4. Key people interviewed / involved
Name
Department/Process
5. Audit Findings
The audit team conducted a process-based audit focussing on risks and objectives. The audit method
used were interviews, observations of activities and review of documentation and records.




The management system documentation demonstrated conformity with the requirements of the audit
standard and provided sufficient structure to support implementation and maintenance of the
management system,
The organisation has demonstrated effective implementation and maintenance / improvement of its
management system.
The organisation has demonstrated the establishment and tracking of appropriate key performance
objectives and targets and monitored progress towards their achievement,
The internal audit programme has been fully implemented and demonstrates effectiveness as a tool
for maintaining and improving the management system,
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Company Name: PT. Institut Teknologi Telkom Bandung
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Bureau Veritas Certification
ZIG No. 2724336

Throughout the audit process, the management system demonstrated overall conformance with the
requirements of the audit standard.
5.1 Manual adequacy
Quality manual, policy was reviewed on December 20 2011 revision 2, there was some changes such
as change of scope, clause 7.3 include in the process, Change of quality objectives, mapping process,
adding of procedure
Sampled was taken for change of mapping process, there was 4 level in mapping process that defined by
organization. The Level 0 was mentioning general activities of organization, level 1 was exploring from
level 0 such as exploring of organinzation developing stage, operational stage and supporting process,
the level 2 was exploring from level 1 such as leader ship, implementation of education, infrasturcture.
Level 3 was exploring from level 2 such as Vision and mission, development & learning method,
administration, etc.
All the objectives were not achieved and the analysis already performed
5.2 Validation of Scope & Exclusions
Established on 28 September 1990 and number of employee (around 287 for lecture and 320 personnel)
The organization was decided that there was no exclusion from the system.
To review implementation of clause 7.3 (design and Development) that there was 3 level in the clause.
Daily reviewing for learning methode, Yearly reviewing for sylabus and every 4 year for curriculum
structure. For evaluation curriculum was mentioned in Statute IT Telkom no KEP 243A/MTU-02/YPT/2007
clause 16
5.3 Level of Integration (in case of Integrtaed Management System Audit)
Base on verification during the audit process that several area was having medium risk.
5.4 Achievement of Policy commitments and Objectives
The organization already defined quality objectives in each unit and measurement of the objectives will
review in each management review in every unit and program study
5.5 Description of system conformance & Capability
Management review was covering in meeting of Head , faculty, directorate, program study and units. The
sampling of management review meeting can be captured in RTM of Head on 23 July 2012, SPM unit
meeting on 9 November 2012
The agenda input meeting already properly discussed in the meeting and the output of the meeting
already defined in minutes of management review meeting.
The last internal audit was performed 22 October to 1 November 2012. There was some 2 of 21 findings
already closed.
5.5.1 General
Quality manual, policy was reviewed on December 20 2011 revision 2, there was some changes such
as change of scope, clause 7.3 include in the process, Change of quality objectives, mapping process,
adding of procedure
Customer satisfaction
The customer satisfaction was achieved in 80,42% for lecture and 81,93 % for curriculum and syllabus.
As overall implementation, the organization already properly implemented and maintained the system.
The verification and observation was getting sample from the activity in the organization.
5.5.2 Planning
As per opening meeting that team leader already inform audit plan to participant meeting, the auditor
team already interview with key person in each department and focused in
 Documentation requirements (Including Control of documents and records)
 Management System Policy
 Quality Objectives & Management programs
 Organizational structure, roles, responsibilities & authorities
 Control process
5.5.3 Implementation & Operation
SPM
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Company Name: PT. Institut Teknologi Telkom Bandung
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Bureau Veritas Certification
ZIG No. 2724336
 Management review was covering in meeting of Head , faculty, directorate, program study and units.
The sampling of management review meeting can be captured in RTM of Head on 23 July 2012, SPM
unit meeting on 9 November 2012
 The last internal audit was performed 22 October to 1 November 2012. There was some 2 of 21
findings already closed.
 The customer satisfaction was achieved in 80,42% for lecture and 81,93 % for curriculum and syllabus.
SISFO
There was 3 sub function / unit in SISFO, the detailed was:
- Sistem informasi dan data akademis
- Sistem informasi dan data non akademis dan infrastruktur
- Pengembangan sistem informasi
 As sampled was taken application of sistem manajemen kurikulum and sistem pengelolaan data.
 Some tools already used to support maintenance in SISFO activity
 Process of application development stage already follow the procedure such as User application test
Program Studi Sistem Komputer
 To review design and development process, it was taken sampled from review of curriculum 2012.
There was some changed during the review, as sampled Mata Kuliah game programing, Network
system enginerring, robotic and Mobile computing. The development stage was defined in” SK
penyusunan kurikulum”
 As per student survey that the satisfaction was defined in scale 4 (Pendahuluan perkuliahan,
Penguasaan materi, manajemen waktu dosen kemampuan motivasi dosen and keterbukaan dalam
penilaian) and the achievement in scale 3
 To review lecture competency, it was taken sampled for Mr. Agung Nugroho as lecture of Robotic, Mr.
Budi Irawan as leacture of Network system enginerring, Mr. Purwadaru as leacture of game
programming and Mr. Surya as mobile computing. As general competency, all of the lecture already
met with competency requirement.
CDC
 There was 2 section in CDC unit, there was Competency development and career services.
 Competency development: Preparation and conducting soft skill training to support competency of
student and alumni.
 As sampled training and socialization: communication classroom on 15 October 2012 and PDP
socialization 0n 8 March 2012.
 Quality objectives : Tracer study (respond rate), the survey was supported by application. For this time,
number of respondent was achieved (base institution) and not achieved base on DIKTI.
Bidang Kemahasiswaan
There was 2 section in CDC unit, there was Kesejahteraan mahasiswa and Pembinaan Kegiatan
Mahasiswa.
Kesejahteraan mahasiswa operational :
 Distribution scholarship (internal and external), there was application to support the selection of
student. As per observation to the application, all the procedure already performed
 Managing insurance for student and clinic , the agreement already performed with insurance
organization. It was taken sampled agreement with Bumiputera in October 2012
Pembinaan Kegiatan Mahasiswa :
 There was 47 UKM and 9 Himpunan. To monitoring activity of UKM and Himpunan, the team having
rule to send some documentation such as AD/ART, previous reporting
SDM
There was 2 Sub function, there was human resources development and Prosperity
Human resources development : the development activity was performing by unit and program study. The
team was preparing for administration such as issuing of SK, Surat Dinas,etc
Keuangan
There was 2 Sub function, there was Anggaran & Akuntasi and Perbendaharaan
Budgeting and Accounting : collecting data from unit / program study that performed August to November
2012. The team was managing finance of institution. The sampled was taken from reporting to corporate
during July to October 2012.
The quality objectives already achieved (4 Target)
5.5.5 Improvement
The Organization already monitored and measured objectives & program in 6 month period that defined
by organization. The organization already defined objective and program base on department activity and
responsibilities.
5.6 System strengths
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Company Name: PT. Institut Teknologi Telkom Bandung
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Bureau Veritas Certification
ZIG No. 2724336
N/A
5.7 Nonconformities
NCR 1:
Area: SPM
Classification:Minor
Description
The system doesn‟t ensure that one of continually improvement has been fully performed. It was being
captured in internal audit finding that some previous finding already be raised in the last internal audit.
Example : the analysis of quality objectives in PSP unit and rencana penyelenggaraan program study
(Praktikum)
NCR 2:
Area: CDC
Classification:Minor
Description
It was found that implementation of training procedure (ITT-NA_WR3-CDC-PR-010) was not being
properly performed, it was captured in “communication in classroom “ training that performed on 15
October 2012 which the evaluation not done within 14 working hours.
NCR 3:
Area: Prodi S2-Informatika
Classification:Minor
Description
There is no evidence of evaluation/review GBPP (Intelligent System/Lecturer: The Houw liong) has been
implemented in accordance with internal Procedure Pembuatan GBPP (ITT-AK-FPS-NPD-PR-001)
5.8 Observations
N/A
5.9 Opportunities for Improvement
N/A
5.10 Use of logo
nd
The was 2 cycle in certification and no critical issue for using of BV logo. The sample was taken from
name card.
6. Uncertainty / obstacles that could affect the reliability of audit conclusions
The auditor has been verified and checked the OHSAS implementation, start from Planning, Do, Check and
Action.During the closing meeting, the participant meeting was accepted some observation and OFI. Althougt, the
team only raised observation and OFI, the organization commit to implement some action plan for continually
improvement in the organization
7. Unresolved diverging opinions between the audit team & audittee
The key person in each department was having commitment to improve their system for preventing incident and fire
case.
8. Agreed follow-up actions
The organization commit to implement some action plan for observation that raised by auditor team
9. Conclusion:




The management system documentation demonstrated conformity with the requirements of the audit
standard and provided sufficient structure to support implementation and maintenance of the
management system,
The organization has demonstrated effective implementation and maintenance / improvement of its
management system.
The organization has demonstrated the establishment and tracking of appropriate key performance
objectives and targets and monitored progress towards their achievement,
The internal audit programme has been fully implemented and demonstrates effectiveness as a tool
for maintaining and improving the management system,
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Company Name: PT. Institut Teknologi Telkom Bandung
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Bureau Veritas Certification
ZIG No. 2724336

Throughout the audit process, the management system demonstrated overall conformance with the
requirements of the audit standard.
10. Recommendation
The audit team conducted a process-based audit focussing on significant aspects/risks and objectives
required by the standard(s). The audit methods used were interviews, observations, sampling of activities
and review of documentation and records.
The structure of the audit was in accordance with the audit plan and audit planning matrix included in the
Appendices to this summary report.
The audit team concludes that the organization has established and maintained its management system
in line with the requirements of the standard(s) and demonstrated the ability of the system to achieve
requirements for products and/or services within the scope and the organization‟s policy and objectives.
Therefore the audit team recommends that, based on the results of this audit and the system‟s
demonstrated state of development and maturity, that this management system certification be
 Granted
This report is confidential and distribution is limited to the audit team, the company and the BV
Certification office.
Confidential
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Company Name: PT. Institut Teknologi Telkom Bandung
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Bureau Veritas Certification
ZIG No. 2724336
Kerjasama & Training (KST)
S1 Teknik Telekomunikasi
S1 Teknik Elektro
D3 Teknik Telekomunikasi
Teknologi & Metodologi
Pembelajaran (TMP)
Rumah Tangga (RTG)
S1 Teknik Informatika
D3 Teknik Informatika
Bagian Logistik
Direktorat Penelitian &
Pengemebangan Masy. (PPM)
S1 Teknik Informatika
4.1
General Requirements
Y
X
X
X
X
X
X
X
X
X
X
X
X
4.2
General Documentation
Requirements
Y
X
X
X
X
X
X
X
X
X
X
X
X
5.1
Management commitment
Y
X
X
X
X
X
X
X
X
X
X
X
X
5.2
Customer Focus
Y
X
X
X
X
X
X
X
5.3
Quality policy
Y
X
X
X
X
X
X
X
X
X
X
X
5.4
Planning
Responsibility, authority and
communication
Y
X
X
X
X
X
X
X
X
X
X
X
X
Y
X
X
X
X
X
X
X
X
X
X
X
X
5.6
Management Review
Y
6.1
Provision of resources
Y
X
6.2
Human resources
Y
X
6.3
Infrastructure
Y
X
6.4
Work environment
Y
X
X
X
X
X
X
X
X
X
X
7.1
Planning of Product Realization
Y
X
X
X
X
X
X
X
X
X
7.2
Customer-related processes
Y
X
X
X
X
X
X
X
X
7.3
Design and or development
Y
X
X
X
X
X
X
X
X
7.4
Purchasing
Y
X
7.5.1
Control of Production and
Service
Y
X
X
X
X
X
X
X
7.5.2
Validation of Service
Y
X
X
X
X
X
7.5.3
Identification and Traceability
Y
X
X
X
X
X
7.5.4
Customer Property
Y
X
X
X
X
7.5.5
Preservation of Product
Y
X
X
X
X
7.6
Control of measuring and
monitoring devices
Y
X
X
X
8.1
General
Y
X
X
8.2.1
Customer Satisfaction
Y
X
X
Internal audit
Measurement and monitoring of
processes
Measurement and monitoring of
product
Control of Nonconformantce
Product
Y
X
Y
8.4
8.5.1
No Exclusion
NCR Totals
Satuan Penjaminan Mutu/DC/IQA
AUDIT SUMMARY REPORT FOR ISO 9001:2008
Process / Acivity / Department
Compliant (Y/N)
See comments below
Exclusions / Justification
Clause & Description
5.5
8.2.2
8.2.3
8.2.4
8.3
8.5.2
8.5.3
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
Y
X
X
X
X
X
X
X
X
X
X
X
X
Y
X
X
X
X
X
X
X
X
X
X
X
X
Analysis of Data
Y
X
X
X
X
X
X
X
X
X
X
X
X
Continual improvement
Y
X
X
X
X
X
X
X
X
X
X
X
X
Corrective action
Y
X
X
X
X
X
X
X
X
X
X
X
X
Preventive action
Y
X
X
X
X
X
X
X
X
X
X
X
X
Use of Logo‟s
TOTAL
Y
X
Document Review remarks :
Certification Request / Document Review :
Quality manual has already compliance and completely with standard and process.
Confidential
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Company Name: PT. Institut Teknologi Telkom Bandung
,
Bureau Veritas Certification
ZIG No. 2724336
AUDITOR NOTES / SIGNIFICANT AUDIT TRAILS
Auditor
Auditee
Date
Process / Activity
Process Inputs
Process Outputs
Samples/Records
Result
Verification of
previous
surveillance audit
Auditor
Auditee
Date
Process / Activity
Process Inputs
Process Outputs
Samples/Records
Results
Auditor
Auditee
Date
Process / Activity
Process Inputs
Process Outputs
Samples/Records
Confidential
Mr. Ignasius Irawan
Dr. Heroe Wijanto (QMR/ WAREK Akademik), Mrs. Sri Widaningrum, Ir., MT.
November 13 2012
Satuan Penjamin Mutu and Internal Audit
Agenda of Management Review meeting such as Customer feedback as
complaint, Process Quality performance, Assessment for the need any change
to the quality and additional agenda, General Documentation requirement,
Control of Distribution Internal and External Documents, Mechanism to
Revision of Internal and External Document, Internal Audit Process, Status
Preventive and Corrective action; „Internal Audit‟ Procedure; „Corrective &
Preventive Action‟ Procedure; „Handling of Non-Compliance Product‟
Procedure.
Management Review, Recommendation for Improvement, Action Plan,
Management review meeting result and any decision from Top Management
related for Improvement, Process and records of Distribution and Withdrawn of
Internal & External Document, Internal Audit and verification of finding; Internal
Audit Schedule; Minutes of Meeting Management Review; Organisation Chart;
Internal Audit Report; 2011 Management Policy & Target.
Quality manual on 20 december 2011 revision 2; Mapping process of level 0,
Level 1 and Level 3 approved on December 2011; management review
meeting on 9 November 2007 ; statute IT TELKOM was approved in
KEP243A/MTU-02/YPY/2007; laporan internal audit for PSP on 23 October
2012; customer survey 2012 ;
There was a NCR finding during the audit
Finding no 1 :
 The organization already mentioned customer satisfaction in RTM of SPM
on 9 November 2012 (see result of audit notes)
 The performance system already discussed in RTM of academic
Finding no 2 :
 Regularly maintenance for AC already regularly performed, as sampled was
taken maintenance AC during January to October 2012 for building A,B,C,
G&H
Ignasius Irawan
Mr. Yanuar ; Mrs. Kusuma Ayu ; Mrs. Maya ; Mr. Ibnoe Ansor
October 10 2012
SISFO
Mapping process ; review management; application development ;
maintenance
Procedure of system development
Rapat tinjauan management on 13 April 2012; peta pengembangan sistem
dan aplikasi December 2011; list of academic application for 2011 ; list of nonacademic application ; coordinator meeting; application summary; UAT for
registration application on 26 July 2011 ; capacity management for application
server and oracle database ; UAT curriculum system on 5/7/2011
There was some observation during audit see the
Ignasius Irawan
Mr. Ali M; Mr. Nasrun ; Mr. Surya
November 13, 2012
Program studi Sistem computer
Management review ; New Curriculum
List of tracer study ; reporting of technical expert review on 01/08/2012;
Schedule of new design curriculum 2012 ; coordinator meeting; matrix
competency for lecture ; curriculum vitae ; survey analysis of student 2012;
preventive maintenance
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Notes
Company Name: PT. Institut Teknologi Telkom Bandung
Bureau Veritas Certification
ZIG No. 2724336
Result
Auditor
Auditee
Date
Process / Activity
Process Inputs
Process Outputs
Samples/Records
Ignasius Irawan
Mrs. Fida; Mrs. Lita; Mrs. Enny; Mr. Rizki and Mr. Andy
November 14, 2012
CDC (carrer Development center)
Management review; training; objectives
Training procedure ; Monitoring quality objectives
Review management on 25 October 2012 ; list of training during 2012 ;
syllabus training for socialization PDP; feedback training participant; time
attendance training ; tracer survey; monitoring quality objectives during 2012
Result
Auditor
Auditee
Date
Process / Activity
Process Inputs
Process Outputs
Samples/Records
Ignasius Irawan
Mr. Retno ; Mr. M. Iqbal
November 14, 2012
Kemahasiswaan
Scholarship ; insurance ; Rencana kegiatan ; survey
Criteria scholarship ; scholarship procedure; insurance agreement
Requirement of scholarship on 2012 by Kopertis ; setting perimeter for
scholarship 2012 ; form pengajuan beasiswa ; transfer form ; Tabel
penetapan biaya pendidikan mahasiswa ; realization report scholarship 2011;
insurance agreement; clinic agreement with Citra telekomunikasi ; AD/ART for
UKM Capoeira Natureza ; analysis survey 2011/2012
Result
Auditor
Auditee
Date
Process / Activity
Process Inputs
Process Outputs
Samples/Records
Result
Auditor
Auditee
Date
Process / Activity
Process Inputs
Process Outputs
Samples/Records
Ignasius Irawan
Mr. Kinkin; Mrs. Meagwati; Mrs. Veronica widarti ; Mr. Asep.
November 14, 2012
SDM
Development resources ; quality objectives ; roles and responsibilities
Monitoring of quality objectives process ; recruitment procedure
Nota dinas; measurement objectives in Semester 1; job desc of Pustakawan;
certificate of lecture for agus virgono
Ignasius Irawan
Mr. Novi Chandra; Mr. Ardi S; Mr. Dadan Ramdani ; Mr. Iwan H
November 14, 2012
Keuangan
Budgeting ; budgeting committee report ; rencana kegiatan mutu ;
measurement of quality objectives; report of Neraca; report of R/L; reporting of
external audit on 31 December 2011;
Result
Auditor
Auditees
Date
Process / Activity
Process Inputs
Confidential
Mr. Bonardo Sianturi (BOS)
Mr. Avon Budiyono, Mr. Iqbal, Mrs. Murahartawaty, Mr. Rohmat Saidudin, Mr. Wiyono
Nop 14, 2012
Prodi S1 Sistem Informasi
Procedure of Monitoring Layanan Teknologi Informasi (ITT-Na-wr1-sif-pr-001;
Rev00;2Feb2012), Procedure of Helpdesk Sistem Informasi (ITT-Na-wr1-sif-pr-002;
Rev00;2Feb2012), Procedure of Pengembangan Sistem Informasi (ITT-Na-wr1-sif-pr003; Rev00;2Feb2012), Procedure of Pelaksanaan Kerjasama dengan Pihak Industri
(ITT-Na-wr1-sif-pr-011; Rev00;2Feb2012), Quality objective, employee assessment,
job description, competence dosen, Organization Structure, Instruksi Kerja,
Curriculum, SAP, learning Matery
Page 11
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Company Name: PT. Institut Teknologi Telkom Bandung
Bureau Veritas Certification
ZIG No. 2724336
Process Outputs
Samples/Records
Measure
Effectiveness
of
Results
Auditor
Auditees
Date
Process / Activity
Process Inputs
Process Outputs
Samples/Records
Measure
Effectiveness
Results
Auditor
Auditees
Date
Process / Activity
Process Inputs
Confidential
of
Monitoring Quality Objective, Control and review the curriculum, Design &
Development of curriculum, Result of Improvement,
Monitoing of quality objective, Schedule of Teaching Lecturer Y2012, a.n Cyntia
Dwiratri Evandary, (Pengantar Sistem Informasi-HUG1Q3), Perjanjian Kerja Tenaga
Profesional No. 073/SDM-07/YPT/2009, Sillabus Pengantar Sistem Informasi, elearning Matery, Portal e-learning access, Survey Kepuasan Mahasiswa, Survey
Summary Dosen a.n Cyntia Dwiratri Evandary 82,39; I-Gracias System Application
Online, SK Penyusunan Kurikulum Y, SK Team Penyusunan Kurikulum Y2012 No.
KP.175/AKD20/12.00/2011, Deskripsi Kerja, SK Pedoman Umum Penyusunan
Kurikulum Y2012 No. 210/AKD20/1.0.0/11, Buku Kurikulum Y2012, Berita Acara
Reviewer Buku Kurikulum from External on 1 aug 2012, RTM Reviewer Buku
Kurikulum from Internal on may-July 2012
Quality Objective Y2012
- Skor akreditasi Program studi meningkat 20 point/Tahun (start point=310,62)
- Lulusan memiliki kompetensi IPK >3.00
- Kenaikan presentasi lulusan dengan masa tunggu lulusan 20%/tahun
- Peningkatan kelulusan tepat waktu 50%
Monitoring Quality Objective Semesterly
- Generally: Quality Management System was maintained and well implemented.
- System strength: N/A
Mr. Bonardo Sianturi (BOS)
Mr. Suwandi, Mrs. Endang Budiasih, Mrs. Sri Suryani, Mrs. Sri Utami, Mr. Indra
Candra
Nop 14, 2012
Program Perkuliahan Dasar Umum (PPDU)
Procedure of Pelaksanaan Geladi (ITT-AK-FSA-PDU-PR-002; Rev00;27Dec2011),
Procedure of Registrasi(ITT-AK-WR1-BAA-PR-001; Rev01;01July2009), Procedure of
Sidang Tingkat-1 (ITT-AK-FSA-PDU-PR-001; Rev00;27Dec2011), Quality objective,
employee assessment, job description, competence dosen, Organization Structure,
Instruksi Kerja, Curriculum, SAP, Learning Matery, GBPP, Porto Folio Lecturer,
TOT(training of Tutor), Mind Mapping Proses
Monitoring Quality Objective, Control and review the curriculum, Design &
Development of curriculum, Result of Improvement,
Monitoring of quality objective, Attendance List Mind Mapping Mahasiswa,
Attendance List TOT, Berita Acara Seleksi Dosen Luar Biasa, Soal Ujian Kalkulus II,
Schedule of Teaching Lecturer Y2012, a.n Sri Suryani Prasetyowati, (Kalkulus II), SK
Pengangkatan Dosen No. KP.068/AKD06/FSA.4.0/2012, Sillabus Kalkulus II,
learning Matery, Survey Kepuasan Mahasiswa, Survey Summary Dosen a.n Sri
Suryani Prasetyowati, 78,96 ; I-Gracias System Application Online, SK Penyusunan
Kurikulum Y2012, SK Team Penyusunan Kurikulum Y2012 No.
KP.175/AKD20/12.00/2011, Deskripsi Kerja, SK Pedoman Umum Penyusunan
Kurikulum Y2012 No. 210/AKD20/1.0.0/11, Buku Kurikulum Y2012, Berita Acara
Reviewer Buku Kurikulum from External on 1 aug 2012, RTM Reviewer Buku
Kurikulum from Internal on may-July 2012, Berita Acara Penerimaan, Penggandaan &
Pelaksanaan Ujian Kalkulus II, Berita Acara Verifikasi Soal Ujian,
Quality Objective Y2012
- Peningkatan Kelulusan TPB min 10%
Monitoring Quality Objective Semesterly
Analysis and Planning
- Generally: Process Kerjasama & Training has been implemented as documented
procedure.
- System strength is not identified.
Mr. Bonardo Sianturi (BOS)
Mrs. Ari barmawi, Mr. Iswahyudi Hidayat, Mrs. Arie Ardianti
Nop 14, 2012
Prodi S2-Informatika
Procedure of Persiapan perkuliahan (ITT-AK-FSP-NPD-PR-010; Rev00; 06Feb2012),
Procedure of Registrasi mahasiswa Lama (ITT-AK-FSP-NPD-PR-009; Rev00;
06Feb2012), Procedure of Registrasi mahasiswa Baru (ITT-AK-FSP-NPD-PR-008;
Rev00; 06Feb2012), Procedure of Pelaksanaan & Evaluasi Perkuliahan (ITT-AK-FSPNPD-PR-002; Rev00; 06Feb2012), Procedure of Pembuatan GBPP (ITT-AK-FSPNPD-PR-001; Rev00; 06Feb20120, Quality objective, employee assessment, job
description, competence dosen, Organization Structure, Instruksi Kerja, Curriculum,
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Company Name: PT. Institut Teknologi Telkom Bandung
Bureau Veritas Certification
ZIG No. 2724336
Process Outputs
Samples/Records
Measure
Effectiveness
Results
Auditor
Auditees
Date
Process / Activity
Process Inputs
Process Outputs
Samples/Records
Confidential
of
SAP, Learning Matery, GBPP
Monitoring Quality Objective, Control and review the curriculum, Design &
Development of curriculum, Result of Improvement
Monitoring of quality objective, a.n. Thomas Anung Basuki-Intelligent System, GBPP
Intelligent System, Review GBPP by Dosen Pengampu & Ka Prodi. Attendance list
Rapat koordinasi Pengampuan, Prodi S2-Informatika, SAP Intelligent System, BAP
Perkuliahan Intelligent System,
Schedule of Teaching Lecturer Y2012, SK Pengangkatan Dosen No.
038/AKD10/1.0.0/11, Learning Matery, Buku Kurikulum Y2012, Berita Acara
Verifikasi Soal Ujian, Angket Kinerja Alumni Magister IT Telkom, Kuisioner Unjuk
Kerja Dosen, Form Pengaduan Pascasarjana IT Telkom, Analisa Terhadap Keluhan
pelanggan sem Ganjil Y2012
Quality Objective Y2012
- Lulusan memiliki keahlian sesuai bidangnya IPK=3,5
- Lulusan memiliki kemampuan B. Inggris TOEFL=475; diatas >500 sebanyak 20%
- Lulusan memiliki kemampuan publikasi hasil penelitian
- Lulusan memiliki leadership & mampu bekerja dalam tim
- Lulusan mempunyai integritas (etika & moral)
- Akreditasi semua program studi nilai B
- Dosen Fakultas pascasarjana minimal memilki publikasi 1/Tahun
- Penelitian dibiayai pihak external min 2/Thaun
- Prosentase kelulusan max 3 bulan adalah 80%
- Tingkat kepuasan terhadap layanan 60%
- Lulusan tepat waktu (lama studi =2 tahun) minimal 50%
Monitoring Quality Objective Semesterly
Analysis and Planning
*) Minor (See Performance to Date)
*) Strong Point: N/A
Ibnoegroho Poernomo (IGP)
Mr. Rino Ardias A, Mr. Yati Rohayati, Mr. Dida Diah, Dr, Mr. Pratya Poeri S, Mr.
Luciana Andrawina, Dr, Mr. Marina Yustina
Nop 14, 2012
Program Studi S1 Teknik Industri
Quality Objective, Curriculum , Quality objective, planning, customer perception ,,
measuring and checking and monitoring , quality l policy ,
Company plan objective , target & monitoring program , Program Studi S1 Teknik
Industri, Monitoring Quality Objective, Control and review the curriculum, Design &
Development of curriculum, Result of Improvement, Customer complaint, Corrective
and preventive action
•
Pedoman sistem mutu
•
Administrasi Seminar TA 1 ( ITT AK FRI PTI PR 001)
•
Pelaksanaan seminar TA1 (ITT AK FRI PTI PR 002
•
Admisitrasi Sidang TA 2 ITT AK FRI PTI PR 003
•
Bimbingan TA 1 ( ITT AK FRI PTI PR 004
•
Bimbingan TA 2 ( ITT AK FRI PTI PR 005)
•
Pelaksanaan TA2 ( ITT AK FRI PTI PR 006)
•
Ujian Reguler ( ITT AK FRI PTI PR 007)
•
Peenyelengaraan Pratikum ( ITT AK FRI PTI PR 008)
•
Pengembangan Bahan Ajar ( ITT AK FRI PTI PR 009)
•
Penyusunan Kurikulum ( ITT AK FRI PTI PR 0010)
•
Pembuakan PRODI baru ( ITT AK FRI PTI PR 0011)
•
Penyusunan Bahan Ajar ( ITT AK FRI PTI PR 0012)
•
Penyelengaraan Sidang Akademik ( ITT AK FRI PTI PR 0013
•
Instruksi kerja Pengadaan soal
•
Instruksi kerja Validasi nilai)
•
Penanganan keluhan pelanggan eksternal (ITT – IT REK – SPM –PR –
007)
•
Survei kepuasan mahasiswa (ITT – NA – WR3 – PIB – PR – 001)
•
Satuan acara pengajaran ( SAP) – manajemen sumber daya ( MSDM)
•
Curriculum Penelitian operasional , Sylabus, Satuan acara pengajaran ,
absensi , monitoring
Page 13
4/12/2013
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Company Name: PT. Institut Teknologi Telkom Bandung
Bureau Veritas Certification
ZIG No. 2724336
Measure
Effectiveness
of
Results
Objective target and program monitoring
Score accreditation increase 20 point , result 280 - 302
Publish research lectrurer 60 % result 32 %
Reaerch realization target 2 result 4
Award from national or international minimal 1 resul t national 16
Waiting list after passed graduate maks 3 Month result 5.4
Satisfaction level user maksmal 80 % result 86 %
Level satisfaction level civitas academic minimal 70 % result 73%
EPCT minmal 500 result 505
Audit concludes this Program Studi S1 Teknik Industri has been complied
and maintain as required procedure and standard , satisfactorily to
management system of quality
Program Studi S1 Teknik Industri Process
Planning curricullum – process perkulihan pengajaran (realization ) - , pratikum ,
Tugas akhir 1& 2 – ujian – penilaian – evaluation – kelulusan – wisuda
Curricullum – Sylabus – Satuan Acara pengajaran – scheduling – process study –
ujian – penilaian
Auditor
Auditees
Date
Process / Activity
Process Inputs
Process Outputs
Samples/Records
Measure
Effectiveness
Confidential
of
Mr. Ibnoegroho Poernomo (IGP)
Indra Chandra
Nop 14, 2012
Program Studi S1 Teknik Fisika
Quality Objective, Curriculum , Quality objective, planning, customer perception ,,
measuring and checking and monitoring , quality l policy
Company plan objective , target & monitoring program , Program Studi S1 Teknik
Industri, Monitoring Quality Objective, Control and review the curriculum, Design &
Development of curriculum, Result of Improvement, Customer complaint, Corrective
and preventive action,
Pedoman sistem mutu
• Administrasi Seminar TA 1 ( ITT AK FRI PTI PR 001)
• Pelaksanaan seminar TA1 (ITT AK FRI PTI PR 002
• Admisitrasi Sidang TA 2 ITT AK FRI PTI PR 003
• Bimbingan TA 1 ( ITT AK FRI PTI PR 004
• Bimbingan TA 2 ( ITT AK FRI PTI PR 005)
• Pelaksanaan TA2 ( ITT AK FRI PTI PR 006)
• Ujian Reguler ( ITT AK FRI PTI PR 007)
• Peenyelengaraan Pratikum ( ITT AK FRI PTI PR 008)
• Pengembangan Bahan Ajar ( ITT AK FRI PTI PR 009)
• Penyusunan Kurikulum ( ITT AK FRI PTI PR 0010)
• Pembuakan PRODI baru ( ITT AK FRI PTI PR 0011)
• Penyusunan Bahan Ajar ( ITT AK FRI PTI PR 0012)
• Penyelengaraan Sidang Akademik ( ITT AK FRI PTI PR 0013
• Instruksi kerja Pengadaan soal
• Instruksi kerja Validasi nilai)
• Penanganan keluhan pelanggan eksternal (ITT – IT REK – SPM –PR – 007)
• Survei kepuasan mahasiswa (ITT – NA – WR3 – PIB – PR – 001)
• Satuan acara pengajaran ( SAP) – manajemen sumber daya ( MSDM)
- 4 M method ananysis
- Curiculim no KR 099 / AKD04/Rek 0.1./12 pengeesahan dan penteapan
pemberlakuka kurikulum program Studi fisika Strat 1
- Semester 3 Rangakain listrik FTG 2B3 3 SKS , sylabus program pengajara , SAP ,
Week 12 Superposis result
- Berita Acra proses verifikasi dan validasi soal ujian
- Berita acara soal yang dilakukan
Objective target and program monitoring
Score accreditation increase 20 point , result N/A
competent graduated IPK >3.00 result 2.75
On time passed graduated minimal 5% result N/A
Page 14
4/12/2013
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Company Name: PT. Institut Teknologi Telkom Bandung
Bureau Veritas Certification
ZIG No. 2724336
- Waiting list after passed graduate maks 3 Month result N/A
Audit concludes this Program Studi Program Studi S1 Teknik Fisika has
been complied and maintain as required procedure and standard ,
satisfactorily to management system of quality & environmental
Results
Bussiness Process
Penyusunan curricullum – process perkulihan pengajaran - , pratikum , Tugas akhir
1& 2 – ujian – penilaian – evaluation – kelulusan – wisuda
Curricullum – Sylabus – Satuan Acara pengajaran – scheduling – process study –
ujian – penilaian
Auditor
Auditees
Date
Process / Activity
Process Inputs
Process Outputs
Samples/Records
Measure
Effectiveness
Results
of
Auditor: Ibnoegroho Poernomo (IGP)
Mr. Maman, ms ima < Mr , Hanif, Mr. Anwar, Mr. Mefti. Ms . Sofa
Nop 14, 2012
Pengembangan Institusi & Bahasa
Quality Objective, C, Quality objective, planning Pengembangan Institusi & Bahasa ,
customer perception ,, measuring and checking and monitoring , quality l policy ,
Company plan objective , target & monitoring program Pengembangan Institusi &
Bahasa , i, Monitoring Quality Objective, Control and review the curriculum, Design &
Development of curriculum, Result of Improvement, Customer complaint, Corrective
and preventive action
Prosedur penyampain dan penangnan keluhan pelanggan STT_NA _WR3-PBI-PR006
- Pelaksanaan kursus bahasa STT_NA _WR3-PBI-PR-006
- Prodesur pelaksanaan test bahasa asing ITT
- Prosedur penyampaian dan penanganan keluhan pelanggan
- Prosedur pembuatan grand design institusi
- Prosedur pembuatan RKA – RKM
- Prosedur kepuasan pelanggan
- Language test, course test, English self – asses program (EC – EECC)
- Panduan pengisian Survey Industri
- Dash board tri wula ( 1 july – 31 september)
- Data mas studi makhasiswa
Quality Objective Y2012
- - Facilitator test EPrT target 4 monthly result 22 times
*) Audit concludes this Pengembangan Institusi & Bahasa has been complied and
maintain as required procedure and standard , satisfactorily to management
system of quality
Pengembangan Institusi & Bahasa Process
Annual message – plan managerial – yearly program (all unit ) – budgeting –
proposed to yayasan – approval – Surak Keputusan Rektor – Monitoring program
3 monthly – Recommendation – follow up
Curricullum – Sylabus – Satuan Acara pengajaran – scheduling – process study – ujian – penilaian
Program Studi S1 Teknik Fisika Process
Penyusunan curricullum – process perkulihan pengajaran - , pratikum , Tugas akhir 1& 2 – ujian –
penilaian – evaluation – kelulusan – wisuda
Confidential
Page 15
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Company Name: PT. Institut Teknologi Telkom Bandung
Bureau Veritas Certification
ZIG No. 2724336
Curricullum – Sylabus – Satuan Acara pengajaran – scheduling – process study – ujian – penilaian
Pengembangan
Pengembangan Institusi & Bahasa Process
Annual message – plan managerial – yearly program (all unit ) – budgeting – proposed to yayasan –
approval – Surak Keputusan Rektor – Monitoring program 3 monthly – Recommendation – follow up
Confidential
Page 16
4/12/2013
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Company Name: PT. Institut Teknologi Telkom Bandung
ZIG No. 2724336
Bureau Veritas Certification
Visit Report
Ref
Grade
Status
RC
Minor
Open
Summary of Finding
Sector/Division/Location
Date
Standard
Clause
SPM
14/11/12
ISO 9001
8.5.1
Detail of Finding
The system doesn‟t ensure that one of continually improvement has been fully performed. It was being captured in internal audit finding that some previous finding
already be raised in the last internal audit. Example : the analysis of quality objectives in PSP unit and rencana penyelenggaraan program study (Praktikum)
Corrective Action:
RC
Minor
Open
CDC
14/11/12
ISO 9001
7.5.1
Detail of Finding
It was found that implementation of training procedure (ITT-NA_WR3-CDC-PR-010) was not being properly performed, it was captured in “communication in
classroom “ training that performed on 15 October 2012 which the evaluation not done within 14 working hours.
Corrective Action:
Confidential
Page 17
4/12/2013
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Company Name: PT. Institut Teknologi Telkom Bandung
ZIG No. 2724336
Bureau Veritas Certification
Visit Report
Ref
SV4
Grade
Minor
Status
Summary of Finding
Sector/Division/Location
open
Maintenance
Date
14/11/12
Standard
ISO 9001
Clause
7.5.1
Details of Finding:`
There is no evidence of evaluation/review GBPP (Intelligent System/Lecturer: The Houw liong) has been implemented in accordance with internal Procedure Pembuatan GBPP (ITT-AK-FPS-NPD-PR001)
Corrective Action:
Confidential
Page 18
4/12/2013
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Company Name: PT. Institut Teknologi Telkom Bandung
ZIG No. 2724336
Bureau Veritas Certification
Visit Report
Ref
SV4
Grade
Summary of Finding
Sector/Division/Location
Obs
SPM
Date
14/11/12
Standard
ISO 9001
Clause
8.2.1
Details of Finding:
The organization should find target for customer satisfaction when the PIB was performing recapitulation of customer survey.
SV4
Obs
SISFO
14/11/12
6.3
Details of Finding:
The SISFO team already defined daily backup schedule in 6 times backup however as per observation in backup log in November 12 2012, the backup only performed
in 5 times.
As per observation to application that organization was performing capacity management by NMS and CACTI to control network bandwidth and server hardware. The
SISFO team should be regularly analyzed of capacity management.
Monitoring environment of data center area should be performed mainly for temperature, humidity and fire system.
As per observation during audit that organization was being depend on some application such as application of registration, curriculum, etc. The organization should
define business continuity management to counteract interruption of activity and business organization.
SV4
Obs
Prodi Sistem Komputer
14/11/12
7.4.1
Details of Finding:
As per observation to document of curriculum collation (penyusunan kurikulum) that there was using technical expert to review curriculum draft. The organization should
defined criteria for selection of reviewer
SV4
Obs
Prodi Sistem Komputer
14/11/12
7.3
Details of Finding:
The organization already decided that design & development process was defined in “SK Penyusunan Kurikulum”. The organization should review the SK template to
ensure that all of sub clause design and development already defined in the SK.
SV4
Obs
Prodi Sistem Komputer
14/11/12
6.2
Details of Finding:
As per reviewing of curriculum in 2012 that there was some new “Mata Kuliah” such as game programing, Network system enginerring, robotic and Mobile computing.
The organization should improve competency definition for skill knowledge of lecture (Dosen), for this time the competency already defined in general competency.
Confidential
Page 19
4/12/2013
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Company Name: PT. Institut Teknologi Telkom Bandung
ZIG No. 2724336
Bureau Veritas Certification
Visit Report
Ref
SV4
Grade
Summary of Finding
Sector/Division/Location
Obs
CDC
Date
14/11/12
Standard
Clause
ISO 9001
7.5.1
Details of Finding:
As per observation to list of training and socialization during 2012, the CDC team should improve to analyze effectiveness of the socialization. For this time, the team
already performed analysis and evaluation only for training
SV4
Obs
Bid Kemahasiswaan
14/11/12
7.5.1
Details of Finding:
As per observation in list of activity that approved by institution, Bidang kemahasiswaan should improve for monitoring activity to ensure that all UKM will follow the
improvement e.g. activity of capoeira Natureza
SV4
Obs
SDM
14/11/12
5.4.1
Details of Finding:
The SDM team should be more detail for measuring of supporting resources availability (Keterserdiaan Tenaga Penunjang) e.g. measurement of personnel of Laboran,
teknisi and operator
SV4
Obs
SDM
14/11/12
6.2.2
14/11/12
7.4.1
Details of Finding:
As per job specification for librarian and requirement personnel in the library, the organization should perform training for librarian.
SV4
Obs
SDM
Details of Finding:
The source data of lecture performance should be taken not only from teaching process (lecture attendance)
RC
OFI / Obs
S1 Fsika
14.11.2012
9K
4.5.1
14.11.2012
9K
N/A
Details of Finding:
Suggested to add
objective target for set up point score base line accreditation PRODI in order to easy self analysis to achievement.
- Suggested to use pareto diagram / priority tools for analysis achievement of objective target IPK more than 3 to easily taken action
RC
Confidential
OFI / Obs
PBI
Page 20
4/12/2013
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Company Name: PT. Institut Teknologi Telkom Bandung
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Bureau Veritas Certification
Details of Finding:
•
Suggested to create list of recommendations reported quarterly by the PIB, monitored and followed up for feedback and its implementation status, including dates of implementation
RC
-
OFI / Obs
S1 TI
for continual improvement objective target of awarded from national and international suggested to review to increase better than previous year
Confidential
Page 21
4/12/2013
14.11.2012
9K
8.5.1
,
Company Name: PT. Institut Teknologi Telkom Bandung
Bureau Veritas Certification
ZIG No. 2724336
DATE
ORGANIZATION
November 14
2012
FILE REF
INSTITUT TEKNOLOGI TELKOM BANDUNG
2724336
IGI/01
Jl. Telekomunikasi No. 1, Ters. Buah Batu, Bandung 40257
th
NON CONFORMITY OBSERVED DURING
TO BE COMPLETED BY BV
REPORT No
4 Surveillance Audit
NON CONFORMITY OBSERVED IN PROCESS
SPM
Requirements of ISO 9001:2008
6.3
NON CONFORMITY – DESCRIPTION OF OBJECTIVE EVIDENCE :
The system doesn‟t ensure that one of continually improvement has been fully performed. It was
being captured in internal audit finding that some previous finding already be raised in the last
internal audit. Example : the analysis of quality objectives in PSP unit and rencana
penyelenggaraan program study (Praktikum)
GRADE
LEAD ASSESSOR
Minor
TO BE COMPLETED BEFORE
ASSESSOR
ORGANIZATION REP.
Ibnoegroho P
Dr. Heroe Wijanto
Ignasius Irawan
< 90 Calender days
Mr. Bonardo Sianturi
TO BE COMPLETED BY BV
TO BE COMPLETED BY THE ORGANIZATION
ROOT CAUSE ANALYSIS (What failed in the system to allow this NC to occur ?)
CORRECTIVE ACTION & CORRECTION (What is done to solve this problem and to prevent
recurrence)
Correction (Immediate action to solve/correct the NC):
Corrective action (Action to eliminate the detected/identified root causes):
VERIFICATION OF
CORRECTIVE ACTIONS
VERIFICATION OF
CORRECTIVE ACTIONS
DATE OF
COMPLETION
ORGANIZATION
REPRESENTATIVE
DATE
STATUS
ASSESSOR
AUDITOR COMMENTS
Confidential
Page 22
4/12/2013
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Company Name: PT. Institut Teknologi Telkom Bandung
Bureau Veritas Certification
ZIG No. 2724336
DATE
ORGANIZATION
November 14
2012
FILE REF
INSTITUT TEKNOLOGI TELKOM BANDUNG
2724336
IGI/02
Jl. Telekomunikasi No. 1, Ters. Buah Batu, Bandung 40257
th
NON CONFORMITY OBSERVED DURING
TO BE COMPLETED BY BV
REPORT No
4 Surveillance Audit
NON CONFORMITY OBSERVED IN PROCESS
CDC
Requirements of ISO 9001:2008
7.5.1
NON CONFORMITY – DESCRIPTION OF OBJECTIVE EVIDENCE :
It was found that implementation of training procedure (ITT-NA_WR3-CDC-PR-010) was not being
properly performed, it was captured in “communication in classroom “ training that performed on 15
October 2012 which the evaluation not done within 14 working hours.
GRADE
LEAD ASSESSOR
Minor
TO BE COMPLETED BEFORE
ASSESSOR
ORGANIZATION REP.
Ibnoegroho P
Dr. Heroe Wijanto
Ignasius Irawan
< 90 Calender days
Mr. Bonardo Sianturi
TO BE COMPLETED BY BV
TO BE COMPLETED BY THE ORGANIZATION
ROOT CAUSE ANALYSIS (What failed in the system to allow this NC to occur ?)
CORRECTIVE ACTION & CORRECTION (What is done to solve this problem and to prevent
recurrence)
Correction (Immediate action to solve/correct the NC):
Corrective action (Action to eliminate the detected/identified root causes):
VERIFICATION OF
CORRECTIVE ACTIONS
VERIFICATION OF
CORRECTIVE ACTIONS
DATE OF
COMPLETION
ORGANIZATION
REPRESENTATIVE
DATE
STATUS
ASSESSOR
AUDITOR COMMENTS
Confidential
Page 23
4/12/2013
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Company Name: PT. Institut Teknologi Telkom Bandung
Bureau Veritas Certification
ZIG No. 2724336
DATE
ORGANIZATION
Nop 13-14,
2012
FILE REF
INSTITUT TEKNOLOGI TELKOM BANDUNG
BOS/01 of 01
Jl. Telekomunikasi No. 1, Ters. Buah Batu, Bandung 40257
th
NON CONFORMITY OBSERVED DURING
TO BE COMPLETED BY BV
REPORT No
4 Surveillance Audit
NON CONFORMITY OBSERVED IN PROCESS
S2-Informatika
Requirements of ISO 9001:2008
7.5.1
NON CONFORMITY – DESCRIPTION OF OBJECTIVE EVIDENCE :
There is no evidence of evaluation/review GBPP (Intelligent System/Lecturer: The Houw liong) has been implemented in
accordance with internal Procedure Pembuatan GBPP (ITT-AK-FPS-NPD-PR-001)
GRADE
LEAD ASSESSOR
Minor
TO BE COMPLETED BEFORE
Mr. Ignasius Irawan
(IGI)
< 90 Calender days
ASSESSOR
ORGANIZATION REP.
Mr. Bonardo Sianturi
(BOS)
Dr. Heroe Wijanto
Ibnoegroho P
TO BE COMPLETED BY THE ORGANIZATION
ROOT CAUSE ANALYSIS (What failed in the system to allow this NC to occur ?)
CORRECTIVE ACTION & CORRECTION (What is done to solve this problem and to prevent
recurrence)
Correction (Immediate action to solve/correct the NC):
Corrective action (Action to eliminate the detected/identified root causes):
TO BE COMPLETED BY BV
VERIFICATION OF
CORRECTIVE ACTIONS
VERIFICATION OF
CORRECTIVE ACTIONS
DATE OF
COMPLETION
ORGANIZATION
REPRESENTATIVE
DATE
STATUS
ASSESSOR
AUDITOR COMMENTS
Confidential
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