Assumption University, Graduate School of Business Written Comprehensive Examination - Sem. 3 / 2009 Assumption University of Thailand Graduate School of Business Master of Business Administration (MBA) Guideline for Comprehensive Examination - Semester 3/2009 Course code/title Lecturer Date Time : BC 6501 Management Information Systems : A. Surapong Soponkij : : Textbook: Laudon & Laudon - Management Information System – Managing the Digital Firm. 10th edition (international) For the latest updates on definitions and concepts, the students are advised to visit: www.whatis.com Topics Enterprise System & Securing Policy (Ch.2 & 8): Define business process and strategy to improve the relationship between organization’s activities and its information system. Define how to secure and use framework for security control of information system. Focused Solution: 2.3, 8.3 Ethical Issues & Customer Intimacy (Ch.4 & 9): Evaluate all impacts and protections of information rights, privacy, and ethical issues to integrating all customer information systems and making them available throughout the enterprise by PRM / ERM / CRM. Focused Solution: 4.3, 9.2, 9.3 Managing Knowledge (Ch.11): There are challenges of acquiring and sharing knowledge management system, how business gains the benefits by using knowledge value chain as the management tools to incorporate all tacit exchanges into business process. Focused Solution: 11.1, 11.2, 11.4 Global Challenges (Ch.13 & 15): Building alternative system methodologies and Managing Global Business Drivers and Strategies to solve the technology issues and opportunities for global value chains to overcome the international networks’ basis. Focused Solution: 13.1, 15.1, 15.2, 15.4 It is understood that the students have basic knowledge about the IS tools, security, networking and telecommunication. This exam paper is ABAC’s property and cannot be distributed or duplicated without proper authority. - 1- Assumption University, Graduate School of Business Written Comprehensive Examination - Sem. 3 / 2009 Nature of Exam Questions The format of the questions can be: - Identify a factor, scope out a system, list some relationships - Define business model and strategy - Describe related enterprise application - Draw a conventional process diagram Advices What to be expected: - Maintain numbering for all answers / orders / classifications. - Better shorten a unique answer with well-defined keywords / statements. - Emphasize a driver approach for the enterprise system. - Global solution to shape business process and improvement. - Illustrate a descriptive diagram with consistent flows, direct a line to process relationships, meaningful process name & captions, and well-defined linkages. What to be avoided: - Answers not related or not adapted to given conditions - Diagram without proper usage of symbolic, directive flow, naming, linkage. - Static answers (listing of elements without brief relationship / description) - Out of scope system / software / application / technology / infrastructure, unnecessary implementation beyond the conditions. - Business model without process relationship input / rules / conditions / output. - Outdated Information System solutions (main frames, EDI…). This exam paper is ABAC’s property and cannot be distributed or duplicated without proper authority. - 2-