University of Oregon
Applied Information Management Master's Degree Program
Process vs. Practice: How Work Gets Done
Resources
Summer 2012
Books and Articles
Austin, R. D., Nolan, R. L., & Cotteleer, M. J. (2002, May 6). Cisco Systems, Inc.:
Implementing ERP (HBS 699022-PDF-ENG). Cambridge, MA: Harvard Business
School Publishing.
Austin, R. D., Nolan, R. L., Westerman, G., & Cotteleer, M. J. (1999, February 2.) Tektronix,
Inc.: Global ERP implementation (HBS 699043-PDF-ENG). Cambridge, MA: Harvard
Business School Publishing.
Austin, R. D., Sole, D., & Cotteleer, M. J. (2003, January 22.) Harley Davidson Motor
Company: Enterprise software selection (HBS 600006-PDF-ENG). Cambridge, MA:
Harvard Business School Publishing.
Brown, J. S., & Duguid, P. (2002). The social life of information. Boston, MA: Harvard
Business School Press.
FedEx (Producer). (2006). FedEx Responsibilities [Video clip]. Retrieved from
http://www.youtube.com/watch?v=qvU_CvsS6J8
Gladwell, M. (2005). Blink: The Power of Thinking without Thinking. New York, NY: Little,
Brown.
Krigsman, M. (2008, June 19). IT catfight in Portland, OR. ZDNet (US edition). Retrieved
from http://www.zdnet.com/blog/projectfailures/it-catfight-in-portland-or/836
Osterland, A. (2000, January 1). Blaming ERP. CFO Magazine, 16(1), 89. Retrieved from
http://www.cfonet.com/printable/article.cfm/2987370/c_3046535?f=options
Worthen, B. (2002, May 15). Nestlé's enterprise resource planning (ERP) odyssey. CIO
Magazine. Retrieved from http://www.cio.com/article/print/31066
Web Site
Project Implicit
https://implicit.harvard.edu/implicit/demo/