Spring2015
Degree
Course code
Course title
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Mr. Mohamed-Jawhar Maalej
Bachelor of Business Administration
BCOR 205
Operations & Supply Chain Management
Tentative Course Outline
Week
Learning Objectives
Assignments & Readings
Class overview
Introduction to Operations & Supply Chain
Management
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Week 01
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Define the term operations management
Identify the three major functional areas of
organizations and describe how they interrelate.
Identify similarities and differences between
production and service operations.
Describe the operations function and the nature of
the operations manager's job.
Summarize the two major aspects of process
management.
Explain the key aspects of operations management
decision making.
Characterize current trends in business that impact
operations management.
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Students are required to form teams of
at most 3.
Gamma, Omega, Sigma & Zeta
Competitiveness, Strategy and Productivity
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You will learn about the different ways companies
compete and why some firms do a very good job of
competing.
You will learn how effective strategies can lead to
competitive organizations.
You will learn what productivity is, why it is
important, and what organizations can do to
improve it.
Productivity vs. efficiency
Assignment
Introduction to the main Case:
Week 02
"The Goal by E.M. Goldratt"
As a fictional case study, Eliyahu Goldratt's novel about
manufacturing, "The Goal: A Process of Ongoing
Improvement,” presents a constraint-focused approach to
production management. As a novel, the book does not
emphasize the quantitative details of the plant
improvements. However, a great amount of information
about the plant is spread throughout the book. By collecting
and analyzing this data, a concrete picture may be developed
of the plant's capacity and its improvements, which can
greatly help the book's readers understand and evaluate the
cumulative impact from the plant's "process of ongoing
improvement.”
Week 03
Case #1 - Trader Joe’s vs. Whole Foods Market
Students are required to read the book and
submit a summary by the end of the term.
Trader Joe’s vs. Whole Foods Market
Forecasting
Week 04
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Week 05
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List the elements of a good forecast.
Outline the steps in the forecasting process.
Evaluate at least three qualitative fore-casting
techniques and the advantages and disadvantages
of each.
Compare and contrast qualitative and quantitative
approaches to forecasting.
Describe averaging techniques, trend and seasonal
techniques, and regression analysis, and solve
typical problems.
Explain three measures of forecast accuracy.
Compare two ways of evaluating and controlling
forecasts.
Assess the major factors and trade-offs to consider
when choosing a forecasting technique.
Excel Problems
Trader Joe's Unique Strategy
Spring2015
Degree
Course code
Course title
:
:
:
:
Mr. Mohamed-Jawhar Maalej
Bachelor of Business Administration
BCOR 205
Operations & Supply Chain Management
Midterm Exam (The date is subject to the approval of the Undergraduate Board of Study)
Management of Quality
Week 06
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What Is Quality?
Quality Management System
Quality Tools
TQM and QMS
The Focus of Quality
Management--Customers
The Role of Employees in Quality
Improvement
Quality in Services
Six Sigma
The Cost of Quality
The Effect of Quality Management on Productivity
Quality Awards
ISO 9000
First, Let’s Fire All the Managers - HBR
Supply Chain Management
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Week 07
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Week 08
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Discuss the key issues of supply chain management.
Name the recent trends in supply chain
management.
Summarize the motivations and risks of
outsourcing as a strategy.
State some of the complexities that are involved
with global supply chains.
List some of the strategic, tactical, and operational
responsibilities of supply chain management.
Give examples of some advantages of e-business.
Explain the importance of supplier partnerships.
Discuss the issues involved in managing returns.
List the requirements of an effective supply chain.
Name some of the challenges in creating an
effective supply chain.
Supply Chain Management Strategy &
Design (Article)
Inventory Management
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Week 09
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Define the term inventory, list the major reasons
for holding inventories, and list the main
requirements for effective inventory management.
Discuss the nature and importance of service
inventories.
Explain periodic and perpetual review systems.
Explain the objectives of inventory management.
Describe the A-B-C approach and explain how it is
useful.
Describe the basic EOQ model and its assumptions
and solve typical problems.
Amazon Case
JIT and Lean Operations
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Week 10
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Explain what is meant by the term lean operations
system.
List each of the goals of a lean system and explain
its importance.
List and briefly describe the building blocks of lean.
Identify the benefits of a lean system.
Outline the considerations important in converting
a traditional mode of operations to a lean system.
Point out some of the obstacles that might be
encountered when converting to a lean system.
Describe value stream mapping.
Week 11
MRP and ERP
Week 12
Course wrap-up
Final Exam (The date is subject to the approval of the Undergraduate Board of Study)