TERMS AND CONDITIONS FOR MAXIS INSURANCE
Premium conversion to M-money
M-money account will be automatically created for you upon successful purchase
of an insurance policy. The insurance premium will be charged to your postpaid
bill or Hotlink airtime. The premium amount will be automatically converted into
M-money.
1.
Creation of M-money account
1.1
An M-money account is immediately created for you when we receive your
request to purchase a product or services provided by us under the Mmoney scheme using either one of the following payment instructions:
(a) deduction via your prepaid mobile phone service; or
(b) direct debit to your postpaid mobile phone account.
1.2
Your M-money account is created based on your personal information
provided to us in the registration form for postpaid Customer or at the time
you register to be a prepaid Customer, as the case may be ("Personal
Information"). You are responsible to ensure that your Personal Information
is correct at all times. We shall not be responsible whatsoever for any
inaccuracy of your Personal Information. You must contact our Customer
Service Centre or if required to do so to present yourself at a Maxis Centre
to inform and/or update us as soon as possible of any changes in your
Personal Information.
Your Personal Accident ("PA") Insurance is subject to the following terms and
conditions:
1.
The terms and conditions herein governs the use of the PA insurance and
shall be read together with the General Terms & Conditions (which includes
terms and conditions for Website Use, Rules of Acceptable Use and Privacy
Statement) and the terms and conditions of the Agreement for Maxis
Services (including without limitation Postpaid Service and/or Prepaid
Service), which may be updated by MMSSB from time to time. The current
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version of these terms and conditions can be viewed at
http://www.maxis.com.my/personal/general/tnc_main.asp.
2.
The PA insurance offered by us is underwritten by ACE Synergy Insurance
Berhad ("ACE").
3.
Purchase of PA insurance
a.
We shall upon receipt of your instruction from the available purchase
channels to purchase any PA insurance, immediately create an M-money
account for you and you agree that you shall be bound by the terms and
conditions for M-money.
Upon successful purchase, you shall be bound by the terms and conditions
herein and shall be read together with the terms and conditions of the
Certificate of Insurance.
You are responsible to pay the premium for the PA insurance ("Premium")
purchased.
We will try to charge the Premium upon expiry of your PA insurance
coverage period on a recurrence basis via any Payment Method (as
hereinafter defined) to extend your PA insurance coverage for another
thirty (30) days until you cancel your PA insurance policy or your PA
insurance policy is cancelled or terminated under the terms and conditions
of the Certificate of Insurance or upon termination of your mobile account.
We shall use our best endeavour to remind you prior to the expiry of your
PA insurance coverage period via an electronic channel.
Payment of Premium is based on either one of the following methods
("Premium Method"):
i.
If you are a prepaid subscriber, by way of deducting your prepaid
mobile phone airtime; or
ii.
If you are a postpaid subscriber, by way of direct debit to your
postpaid mobile phone account.
You are responsible to ensure:
i.
If you are a prepaid subscriber, that there is sufficient airtime on your
prepaid mobile phone account at all times; or
ii.
If you are a postpaid subscriber, that your postpaid account is active
at all times,
in order for us to charge the Premium using the Payment Method
stated in paragraph 3(d) above.
b.
c.
d.
e.
f.
g.
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h. You may cancel your PA insurance policy at any point of time by giving us
instruction in the prescribed manner provided always that you are not
entitled to a refund of any Premium paid and your PA insurance coverage
shall continue until the expiry date.
i. You are not entitled to a refund of any Premium paid and your PA insurance
coverage shall continue until the expiry date.
j. The PA insurance offer is eligible to registered Principal line holder only with
a minimum of 6 months tenure with Maxis.
4.
Information
a.
You are solely responsible to ensure that your Personal Information is
correct at all times. Maxis shall not be responsible whatsoever for any
inaccuracy in your Personal Information.
You must contact our Customer Service Centre or if required, to walk in to
any of Maxis Centre in order for you to inform and/or update us as soon as
you are aware of any error in your Personal Information or if there is a
change to your personal information, as the case may be.
If your Personal Information on our website for the insurance service or the
one provided to you prior to confirmation of purchase for a PA insurance
policy is incorrect, you must, prior to completing the purchase transaction,
submit the correct personal information, failing which, the details in the PA
policy shall be accepted on an as-is basis.
You hereby expressly consent us to share the information necessary for
purpose of the PA insurance policy.
b.
c.
d.
6.
Others
a.
Any failure by Maxis to enforce any of the terms and conditions herein shall
not operate as a waiver of Maxis's rights contained herein.
By purchasing the PA insurance policy herein, you consent and allow us to
use and/or disclose the information under the PA policy for any purposes
deemed necessary including but not limited to marketing and promotion
purposes of any other insurance products, or disclosure under the law or in
compliance to any laws and regulations.
We shall not be held liable for any loss or damage suffered by you or any
third parties arising from the purchase of the PA insurance policy.
b.
c.
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d.
We reserve the right to modify, vary, amend and/or delete any part or the
whole of the terms and conditions herein without prior notice.
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TERMS AND CONDITIONS FOR M-MONEY
1.
General
1.1 These Terms and Conditions are supplemental to the terms and conditions
contained in the Agreement for Maxis Services made between the
Customer and MMSSB [Maxis Mobile Services Sdn Bhd (73315-V) formerly
known as Malaysia Mobile Services Sdn Bhd (733151-V)].
1.2 By registering, accessing and using M-money, the Customer shall be
subject to and hereby agrees to be bound by the provisions of
the General Terms & Conditions(which includes terms and conditions
for Website Use,, Rules of Acceptable Useand Privacy Statement ) and
the terms and conditions of the Agreement for Maxis Services (including
without limitation Postpaid Service and/or Prepaid Service), which may
be updated by MMSSB from time to time. The current version of these
terms and conditions can be viewed
at http://www.maxis.com.my/personal/general/tnc_main.asp.
1.3 Unless otherwise herein defined, words and expressions used or referred
to in this terms and conditions shall have the same meaning defined in the
Agreement. In the event of any inconsistency between the provisions of
the Agreement and these terms and conditions, the provisions of these
terms and condition shall prevail.
2.
DEFINITIONS
"Account's Expiry means the Customer (in respect of Prepaid Service
Date"
only) will only be able to receive calls, dial 122 and
emergency numbers for a further 90 days until
customer’s Service Cancellation Date;
"Agreement"
means these terms and conditions in respect of the
Maxis Services;
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"Available
Balance"
means the balance or remaining M-money that the
Customers can use at any given time, subject to
limits herein imposed;
"Bank"
means the authorized Bank participating in this Mmoney;
"Bank Account"
means the Customer’s account maintained by the
Bank;
"Bank Fee"
means financial charges imposed by partner Banks
for using their channels to perform Cash-in or Cashout transactions;
"Cash-In"
means the transaction of depositing money in
exchange for M-money through channels designated
by MMSSB;
"Cash-Out"
means the transaction of withdrawing money from
M-money account through channels designated by
MMSSB;
"Cash-In/CashOut Outlet(s)"
means the outlet(s), authorised by MMSSB, where
the Customer may perform their Cash-In and/or
Cash-Out transactions (to be determined by MMSSB ;
"Cash/Remittance means merchants, vendors, persons, corporations or
Merchant"
entity authorized by MMSSB to provide Cash-In
services to the Customers;
"Current Balance" means M-money inclusive of any pending
transactions;
"Customer(s)"
means subscriber(s) registered for the Maxis
Services;
"Daily
Transaction
Limit"
means the aggregated amount of M-money that can
be transacted in any one (1) day;
“M-money”
means the electronic equivalent of physical money
which has the same par value within the System in
Malaysian Ringgit (MYR);
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"Electronic
Device"
means device such as electronic terminal used to
send voice, video or text (such as mobile phones,
wireless PDAs , personal computers equipped with
microphones, speakers and cameras).
“M-money
account”
means a personal account created by the Customer
in the System that is used to store the M-money;
“M-money
account Limit”
means the maximum amount of M-money that can
be stored at a point in time;
"MMSSB"
refers to the Malaysian Mobile Services Sdn Bhd
(73315-V);
"MSISDN"
means Mobile Subscriber Integrated Services
Maxistal Network), which is the Mobile Phone
number for which Maxis Service has been applied;
"Maxis Account"
means the account maintained on the Customer’s
behalf by MMSSB in respect of the Postpaid Service
or the Prepaid Service;
"Maxis Service"
means the Postpaid Service and Prepaid Service
offered by MMSSB
"Merchant"
means merchants, vendors, persons, corporations or
entity registered with MMSSB to provide goods
and/or services to the Customers in exchange for Mmoney;
“Mobile
International
Remittance”
means the cross border transfer of M-money from
M-money account to a beneficiary or beneficiary
account located overseas;
"Mobile Personal
Identification
Number" or "MPIN"
means the six Maxists personal identification number
selected by the Customer (relating specifically to the
MSISDN) as the confirmation PIN for purposes of
authorizing payment transactions;
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"Mobile Phone"
means any SIM (Subscriber Identification Module)
card enabled mobile device bearing the mobile
phone number from which one can access and use
M-money from time to time;
"Monthly
Transaction
Limit"
means the aggregated amount of M-money that can
be transacted for the month;
"Overflow
Balance"
means M-money that had exceeded the M-money
account maximum set limit;
"Password"
means a code to be used jointly with Username for
access to M-money through website
http:www.maxis.com.my or www.hotlink.com.my;
"Person-toPerson Transfer"
means transferring M-money from one M-money
Account to another M-money Account;
"Postpaid
Service"
means the postpaid products and services offered by
MMSSB;
"Prepaid Service" means the prepaid products and services offered by
MMSSB;
"SMS"
means short messaging system where short text
message sent to and from Mobile Phones in
accordance with the prevailing standards prescribed;
"SMS Fee"
means the cost of sending an SMS by the Customer
at the prescribed rate;
"Service
Cancellation
Date"
means the date on which the Maxis Services is
cancelled or terminated. In the case of Prepaid
Service, it shall mean and refer to the Expiry Date (as
defined in the Agreement);
"Sell Merchant"
means merchants, vendors, persons, corporations or
entity registered with MMSSB to provide goods
and/or services to the Customers in exchange for Mmoney;
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3.
"Service Fee"
means the commission and/or transaction charges
(over and above the cost of the goods and services
provided, if any,) in respect of Cash In/Cash Out
transactions, as may be imposed by the Bank, CashIn/Cash-Out outlets, its agents and/or the
Merchants;
"System"
means the payment system platform commissioned
by MMSSB to facilitate the payment of goods,
products and services;
"Terms and
Conditions"
means these terms and conditions in respect of Mmoney including any addendums, the terms of
services, policies and procedures and all other
documents which are expressly agreed to form part
of the Terms and Conditions;
"Username"
means the personal identification code of the
Customer which shall be used through the
websitewww.maxis.com.my or www.hotlink.com.my.
"3rd Party
International
Remittance
Service Provider"
means Western Union Network (Canada) Company
and its affiliates which operate solely outside of
Malaysia for purposes of facilitating Mobile
International Remittance through the Western Union
network/agents, or any other party appointed by
MMSSB to facilitate international remittances.
REGISTRATION
3.1 The Customer must register to use the M-money.
3.2 To register for and use M-money, the Customer must be a registered
subscriber of the Maxis Services and shall continue to be bound by the
terms and conditions of the Maxis Services.
3.3 M-money shall be in force from the date the Customer’s registration for
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M-money is approved and verified by MMSSB, which will be signified by
availability of M-money to the Customer. Approval of the Customer’s
application for Maxis Services shall be at MMSSB’s absolute discretion and
shall be in force unless terminated in accordance with the Agreement and
or these Terms and Conditions.
4.
WARRANTIES AND RESPONSIBILITIES
4.1 The Customer hereby warrants the following, that :
i.
ii.
iii.
the information provided is true and correct;
he/she is a registered subscriber of the Maxis Service;
he/she shall not breach any provisions of these Terms and
Conditions and the Agreement.
4.2 The Customer further warrants to comply with all applicable laws,
ordinances, codes, rules, regulations, notices, instructions and/or
directives of the relevant authorities or any notices, instructions,
directives or guidelines given by MMSSB in connection with Maxis Services
and M-money.
4.3 The Customer is prohibited from fraudulently registering a M-money
account. Anyone caught impersonating another Customer, whether an
individual or another legal entity, will be responsible for any costs and/or
losses incurred as a result of their fraudulent activity. Abusing the Mmoney may result in immediate termination/suspension of M-money.
MMSSB reserves the right, from time to time, to request from the
Customer additional information in which case the Customer shall provide
the information so required failing which the M-money may be barred by
MMSSB at its sole discretion.
4.4 The Customer shall not use the M-money for any illegal activity.
4.5 MMSSB is not responsible for any transactions through M-money. Any
dispute and/or mistaken transactions must be resolved between the
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Customer and the participating Merchant and/or other Customers.
4.6 The Customer may fund his/her M-money Account multiple times using
channels authorized by MMSSB.
4.7 All records of transactions relating to the M-PIN authentication through
the registered MSISDN will constitute binding and conclusive evidence of
the Customer registering for and transacting with M-money.
4.8 The use of M-money is subject to such other applicable terms, conditions,
rules and regulations of Bank Negara Malaysia and/or any other
regulatory or governmental authority.
4.9 M-money is not transferable and shall be used exclusively by the
Customer.
4.10 M-money Account and/or M-money cannot be pledged or used in any
matter by the Customer as form of security for any purposes whatsoever.
4.11 Upon registration, the Customer shall enter a six (6) Maxist combination
as the M-PIN. The Customer is responsible to keep the M-PIN confidential.
4.12 The Customer shall not at any time and under any circumstances reveal or
disclose or in any way facilitate access of the M-PIN to any party and shall
take all steps to prevent the disclosure of the M-PIN including, without
limitation, deleting the SMS that includes the Customer’s M-PIN in the
phone’s sent items folder.
4.13 The M-PIN shall be safeguarded and protected as personal secret by the
Customer. The access to any item of M-money through entry of M-PIN
shall be correct, complete and binding upon the Customer as if such Mmoney had been accessed for each transaction by the Customer.
4.14 If a wrong M-PIN is entered (currently more than three times) it shall
trigger the System to suspend the M-money account temporarily. Should
the Customer wish to reactivate M-money, the Customer shall contact
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MMSSB.
4.15 Any confirmation sent by the MSISDN together with M-PIN shall be
deemed to have been issued by the Customer notwithstanding that such
confirmation may have been issued by a third party, either authorized or
otherwise, and the Customer shall be bound by such confirmation.
4.16 The Customer shall be responsible to check and verify all transactions
including, without limitation, the amount and recipient information for
third-party Cash-In and Person-to-Person Transfers. MMSSB shall not
entertain any request for reversal for wrongful entry as a result of
Customer’s negligence.
4.17 MMSSB Cash-in/Cash-out outlets, Cash/Remittance Merchant, Sell
Merchant and 3rd Party International Remittance Service Providers shall
not be liable for acting on the confirmation sent by the Customer together
with the M-PIN. Such confirmation shall be deemed irrevocable and
binding on the Customer upon receipt by MMSSB notwithstanding any
error, fraud, forgery, lack of clarity and/or misunderstanding in respect of
the terms of such confirmation.
4.18 The Customer shall immediately notify MMSSB upon receipt of
incomplete, garbled or inaccurate data or information or any data or
information, which is not intended from MMSSB or any doubtful
information or message. The Customer shall delete such data or
information from the Mobile Phone.
4.19 The Customer acknowledges that the Customer’s name and MSISDN and
such other personal information may be made available as identification
to another Customer, Bank, Merchant, and/or 3rd Party International
Remittance Service Provider when a transaction is effected.
4.20 Besides the M-PIN, holding a password (if applicable) securely is the
Customer’s responsibility and it is up to the Customer not to divulge this
information to anyone else. If the Customer loses his/her password or
suspects someone else has obtained it, it is the Customer’s responsibility
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to notify MMSSB of this problem immediately. MMSSB shall not be
responsible for any losses incurred by the Customer as a result of misuse
or lost passwords.
4.21 Indemnification – the Customer shall indemnify MMSSB and/or any of its
subsidiaries or related corporations as defined under the Companies Act,
1965 and its 3rd Party International Remittance Service Providers and
their respective employees, agents, officers, and directors (including
advertising and promotional agencies) from any and all liability with
respect to acceptance, receipt, use or misuse of any product or service as
a result of purchases through M-money.
5.
USE OF M-MONEY
5.1 M-money is made available by MMSSB at its absolute discretion, for the
following:
i.
ii.
iii.
iv.
the payment for any purchase of goods, services and/or bills from
authorized merchant partners using a Mobile Phone bearing the
MSISDN and the M-PIN or the use of M-money in accordance with
these Terms and Conditions, which payment may be charged to the
M-money account;
Person-to-Person Transfer of M-money from one M-money Account
to another;
Transfer from one (1) M-money Account to a beneficiary account in
any other country via Mobile International Remittance service.
Other new services as may be introduced by MMSSB from time to
time.
5.2 MMSSB does not provide any statement of account in respect of the Mmoney Account. The Customer shall be responsible for all his/her
transactions and for keeping track of his/her M-money Account.
5.3 MMSSB, Cash-In/Cash-Out outlets, Cash/Remittance mMrchant, Sell
merchant and/or 3rd Party International Remittance Service Providers
shall not be liable for any losses suffered by the Customer’s use of the MPage 13 of 21
money (which would include, without limitation, the Customer’s careless
management of the M-money account; and disclosing of M-PIN to others).
5.4 The Customer acknowledges that the Customer shall use M-money at its
own risk
5.5 The Customer shall not be able to access the Overflow Balance fund until
the Available Balance is below the prescribed M-money Account Limit. If
the Available Balance falls below the M-money Account Limit, the fund in
the Overflow Balance will be transferred to the Available Balance until it
reaches the maximum M-money Account Limit. The transfer is done the
following day upon Customer triggering a transaction such as balance
enquiry to the M-money Account.
5.6 Cash-Out in Malaysia through the Bank shall be subjected to the prevailing
standard banking operating procedures and hours. Inter alia, the
following shall apply:
i.
ii.
iii.
For crediting into the Bank’s bank account that provides Cash-Out
service, the fund shall be deposited electronically into the Bank
account within 24 hours;
For crediting into accounts of other banks that are members of the
Inter-Bank Giro (“IBG”), the funds shall be credited electronically
within two (2) business days from the transaction date;
For crediting into accounts of non-IBG banks, a banker’s cheque
shall be issued by the Bank at the Customer’s cost, by the Bank in
the beneficiary’s name and delivered to the non-IBG Bank.
To the best of MMSSB’s knowledge, the above are some of the prevailing
standard banking operating procedures. The Customers are advised to
check with the respective Banks on such prevailing (or updated) standard
banking operating procedures.
5.7 The transfer of M-money via M-money Mobile International Remittance
service is available through the below networks:
i.
GCash in the Philippines;
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ii.
iii.
Banks in Indonesia;
Western Union network.
5.8 The transfer of M-money via M-money Mobile International Remittance
service is subject to the following:
i.
ii.
iii.
iv.
Payment to the beneficiary or beneficiary account located overseas
is subject to the prevailing exchange rate and remittance/transfer
fees incurred;
Mobile International Remittances into GCash in the Philippines are
usually available within minutes. Payment in Philipino Peso (PHP)
will be made based on the mobile number provided.
Mobile international Remittances into Bank Account in Indonesia
are subject to the prevailing banking operating procedures.
Payment in Indonesian Rupiah (IDR) will be made based on bank
name, account number and name provided.
M-money is subject to Anti-Money Laundering and Anti-Terrorism
Financing Act 2001
5.9 The transfer of M-money via M-money Mobile International Remittance
service using the 3rd Party International Remittance Service Provider’s
network outside Malaysia is subject to the following:
i.
ii.
iii.
iv.
Payment to the beneficiary or beneficiary account located overseas
will be subject to the prevailing exchange rate and
remittance/transfer fees incurred ;
Mobile International Remittances are usually available within
minutes for pick up by the beneficiary, subject to hours of operation
of the payment location. Delays and other restrictions apply in
certain countries.
Transfers that are not credited directly to the beneficiary account
will normally be paid in cash, but some of 3rd Party International
Remittance Service Provider’s agents may pay by cheque or a
combination of cash and cheque. All payments are subject to
availability and the conditions applicable at the payment location. In
limited circumstances, payment of a Mobile International
Remittance may be subject to local taxes and/or service charges;
For transactions directed to a beneficiary’s account, payment will be
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v.
vi.
made based on the account or mobile number you provide even if it
conflicts with the name the customer provide;
Transfers will normally be paid in the currency of the destination
country. In addition to the transfer fees applicable to each
transaction, a currency exchange rate will be applied to convert the
Customer’s funds into foreign exchange. Any difference between
the rate given to the Customer and the rate received by Maxis will
be kept by Maxis and 3rd Party International Remittance Service
Provider in addition to the transfer fee. Some agents of the 3rd
Party International Remittance Service Provider may offer
beneficiaries the choice to receive funds in a currency different
from the one the Customer selected. In such instances, these3rd
Party International Remittance Service Provider or its agents may
make additional money when it changes the funds into the currency
selected by the receiver;
Applicable law prohibits 3rd Party International Remittance Service
Provider from handling transactions from certain individuals and
countries. To comply, the 3rd Party International Remittance
Service Provider may be legally required to screen all transactions
against lists of names provided by the governments of the countries
and territories in which they do business, including the US Treasury
Departments Office of Foreign Assets Control (OFAC) and the
European Union. If a potential match is identified, Western Union
must research the transaction to determine if the individual
matched is in fact the individual on the relevant list. On occasion,
Customers are required to provide additional identification or
information. Transactions may thus be delayed. This is a legal
requirement for all transactions processed by 3rd Party
International Remittance Service Provider inclusive of transfers that
originate and terminate outside of the US).
5.10 Postpaid Services: MMSSB reserves the right at any time and at is
discretion to set off any amounts in the M-money Account against any
outstanding sum due under the Maxis Account.
Prepaid Services: In the event the Customer fails to top up his/her Maxis
Account at any time MMSSB reserves the right to deduct M-money from
the M-money account to top up the Maxis Account, the value of which
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shall be at the prevailing minimum top up amount and this process shall
continue until the balance in the M-money account is empty or below the
minimum top up amount.
6.
REPRESENTATIONS & WARRANTIES: DISCLAIMER
6.1 M-money is provided on an “AS IS” basis without any representations or
warranties of any kind whether express or implied to the fullest extent
permitted by law.
6.2 Although MMSSB will use reasonable endeavours to ensure that M-money
is secure and cannot be accessed by unauthorized third parties, MMSSB
does not warrant the security or confidentiality of any information
transmitted through the System or such other equivalent system in any
jurisdiction via M-money.
6.3 It is expressly agreed and declared by all parties hereto that MMSSB,
Cash-In/Cash-Out outlets, Cash/Remittance Merchants, Sell Merchants
and 3rd Party International Remittance Service Providers shall not be
liable or responsible to the Customer and/or any other person(s) for any
losses, damages, costs or expenses whatsoever suffered by such person(s)
arising out of or in connection with the issue, use, withdrawal and/or
termination of M-money resulting from or in consequence of any act or
omission by MMSSB, Cash-In/Cash-Out outlets, Cash/Remittance
Merchants, Sell Merchants and 3rd Party International Remittance Service
Providers except in the case of willful default by MMSSB, Cash-I/Cash-Out
outlets, Cash/Remittance Merchants, Sell Merchants and 3rd Party
International Remittance Service Providers for which such liability shall be
limited to the amount of actual loss only.
6.4 MMSSB, Cash-In/Cash-Out outlets, Cash/Remittance Merchants, Sell
Merchants and 3rd Party International Remittance Service Providers shall
not for any reason whatsoever be liable for damages suffered or loss by
the Customer under any circumstances whatsoever whether or not such
circumstances relate to or arise out of these Terms and Conditions
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including but not limited to non-acceptance for any reasons whatsoever of
M-money by any Merchant, person or body, restriction or cancellation of
the M-money, or under any other circumstances.
7.
VALIDITY AND ACCESS TO INFORMATION
7.1 The Customer hereby warrants that all information pertaining to the
identity and personal circumstances of the Customer are true and correct.
MMSSB shall request for identification to verify the information and
reserves the right to request for further validation of information and to
reject the request if the information cannot be validated or is found
incorrect.
7.2 The Customer hereby warrants that all information pertaining to the
beneficiary or beneficiary account located overseas of the M-money
transfer via M-money Mobile International Remittance service are true
and correct. MMSSB, Cash-In outlets, Remittance merchants and 3rd Party
International Remittance Service Providers shall not be liable for any
failure or loss of money transfer to the beneficiary due to the inaccurate
information provided by the Customer.
7.3 Upon receipt of the Customer’s written request, MMSSB may at its
absolute discretion provide the Customer with the details of transactions
provided always that such details requested shall not be earlier than three
(3) months from the date of receipt of such request.
8.
FEE AND CHARGES
8.1 The Customer shall pay the prevailing SMS charges for each M-money
transaction.
8.2 The Customer shall be responsible for all Bank fee and/or charges
imposed by partner Banks for using their channels to perform Cash-In and
Cash-Out transactions.
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8.3 The Customer shall be responsible for any other charges imposed by CashIn/Cash-Out outlets and/or agents for Cash-In and/or Cash-Out
transactions.
8.4 The Customer shall pay the international remittance fee applicable for
each M-money Mobile International Remittance transaction. The
international remittance fee will be deducted from the transfer amount,
except that in certain cases when the International Remittance
transaction is performed by a 3rd Party International Remittance Service
Provider, the remittance fee will be added to the transfer amount and the
Customer authorises the deduction of the remittance fee from his/her Mmoney Account.
9.
LIMIT OF PURCHASES AND TRANSACTIONS
9.1 Where prescribed transaction limits are applicable to specific purchases
or other transactions by the Customer, have been notified to the
Customer, the Customer shall not exceed the prescribed set limit unless
prior written approval to exceed these limits are obtained by the
Customer from MMSSB.
9.2 Notwithstanding that a prescribed M-money Account and transaction
limits may not be notified to the Customer, MMSSB may from time to
time at its sole discretion set such limits for its control purposes without
informing the Customer.
10. TERMINATION/SUSPENSION
10.1 MMSSB may at its absolute discretion immediately terminate, suspend,
impose conditions or restrictions on the Customer in respect of the use of
M-money or change the procedures, the mode of operation of M-money
without giving any reason or notice thereof.
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10.2 Notwithstanding Clause 10.1 above, MMSSB reserves the right, at its
absolute discretion and at any time, to immediately suspend/terminate
the Customer’s use of M-money for any reason, including without
limitation the following circumstances :
i.
ii.
iii.
iv.
in the opinion of MMSSB, the Customer had indulged in anything
which is dishonest, fraudulent, illegal, misrepresentation and/or
criminal in nature;
the Customer is in breach of any of the provisions of these Terms
and Conditions or engages in any conduct prejudicial to MMSSB
the Customer is in breach of any acts, statutes, laws, by-laws, rules
and/or regulations imposed by any party, regulatory body or
government agency;
the Customer has submitted false documents or declares false
information in relation to the application for M-money.
10.3 The M-money will be terminated automatically if the Maxis Account has
been terminated or expired (as the case may be).
10.4 MMSSB reserves the right to terminate the M-money Account without
further notice if the Customer does not close the M-money Account after
the termination or expiration of the Maxis Services.
10.5 The Customer may, at any time, terminate M-money by giving MMSSB
prior written notice. M-money shall be deemed terminated immediately
upon receipt of the termination notice by MMSSB.
11. CONSEQUENCES OF SUSPENSION/TERMINATION
11.1 Upon termination or expiration of the Maxis Services, the Available
Balance shall be refunded upon request made by the Customer after
deducting administration fee as specified by MMSSB.
11.2 The Customer further agrees that should MMSSB terminate/suspend Mmoney pursuant to Clause 10.2, MMSSB shall not be obliged to refund or
return any M-money in the M-money Account until clearance is obtained
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from the relevant authorities (including but not limited to the Bank,
police, customs, Bank Negara Malaysia, etc).
11.3 Upon suspension, MMSSB may at its absolute discretion reconnect the Mmoney Account, subject to the Customer paying a reconnection fee, all
outstanding amounts due to MMSSB and/or any other amounts as may be
required by MMSSB for the reconnection of the M-money Account.
11.4 Postpaid Services: MMSSB reserves the right, upon termination of the
Maxis Services or M-money Account, to set off any amounts in the Mmoney Account against any outstanding sum due under the Postpaid
account.
11.5 Prepaid Services: In the event the Customer fails to top up his/her prepaid
account one (1) day before the Expiry Date, MMSSB reserves the right to
deduct M-money from the M-money Account to top up the Maxis
Account, the value of which shall be at the prevailing minimum top-up
amount and this process shall continue until the balance in the M-money
Account is empty or below the minimum top up amount.
11.6 The provisions of this Clause 11 are without prejudice to any of MMSSB’s
other rights and remedies under these Terms and Conditions, the
Agreement or at law.
12. AMENDMENT AND MODIFICATION OF AGREEMENT
12.1 Unless expressly stated otherwise, in the event MMSSB has amended or
modified the Terms and Conditions or Agreement as well as regulations,
procedures or fee rates in relation to M-money, MMSSB shall notify the
Customer via its website not less than 21 (twenty-one) days in advance.
12.2 The Customer hereby agrees that, he/she will comply with all instruction
manuals and other documents in relation to M-money, whether current or
subsequently issued by MMSSB.
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