Express Saver
Account and
Internet and
Phone Banking.
General Terms and Conditions.
Effective Date: 22 September 2008
Terms and Conditions for Express Saver
Account and Internet and Phone Banking
These terms and conditions for Express Saver
Account and Internet and Phone Banking (“Terms and
Conditions”) are part of a Product Disclosure Statement
(“PDS”) for the BankSA Express Saver Account.
These terms and conditions were prepared on 6 June
2008. However, they are intended to be used only for
services provided after the effective date shown on
the cover.
There are two parts to the PDS for the Express Saver
Account. These Terms and Conditions set out the
features, benefits, terms and conditions that will apply
to your BankSA Express Saver Account. The other
document that makes up the PDS for the BankSA
Express Saver Account is the current version of our:
• Express Saver Account Interest Rate Brochure.
These Terms and Conditions are the PDS for BankSA
Internet and Phone Banking in so far as that service
is used in conjunction with an Express Saver Account.
These Terms and Conditions set out the features, risk,
terms and conditions that will apply to BankSA Internet
and Phone Banking.
Please let us know if you did not receive all parts of the
PDS at the same time when:
• you opened your Express Saver Account; or
• you requested a copy of the PDS.
The PDS is an important document. Please read the
PDS carefully as it will help you to:
• decide whether the Express Saver account or BankSA
Internet and Phone Banking will meet your needs;
• compare the Express Saver account and BankSA
Internet and Phone Banking to other accounts and
other payment services you may be considering.
The products to which this Product Disclosure Statement
applies are financial products. The products to
which this PDS applies are financial products issued
by BankSA – a Division of St.George Bank Limited
ABN 92 055 513 070 AFS Licence 240997.
You may contact BankSA:
• by calling 13 13 76. Call 8am to 8pm seven days a
week
• by writing to us at GPO Box 399, Adelaide SA 5001
• by facsimile on 1300 725 907
• by emailing banksa@banksa.com.au
• by visiting any of our branches or agencies
• by visiting our website: banksa.com.au
i
To assist you to understand this booklet, it is divided
into the following sections:
Section A – Features and Benefits of your Express
Saver account and Internet and Phone
Banking
Contents
Page
Section B – T
erms and Conditions that apply to your
Express Saver account and Internet and
Phone Banking
Section B –
Terms and Conditions that apply to your Express
Saver account and Internet and Phone Banking 4
Section C – T
erms and Conditions that apply to your
Express Saver account
1 Important Words
5
Section D – T
erms and Conditions that apply to
Internet and Phone Banking
2 About the PDS
7
3 Changes to the PDS
8
Section A –
Features and Benefits of your Express Saver
account and Internet and Phone Banking
3
4 Your privacy
10
5 Security
12
Section F – General Descriptive Information
6 Problems and disputes
13
Section G – Direct Debit Request Service Agreement
7 Appropriate use of our services
15
8 Trade practices 16
9 GST
16
10Significant tax implications
16
Section C –
Terms and Conditions that apply to your
Express Saver account
17
11Setting up your Express Saver account
17
12Interest
19
13Fees and charges
20
14Adjustment of debits and credits to your
Express Saver account
20
15Statement of account
21
16Passbooks
21
17Accessing your Express Saver account
21
18Withdrawals
23
19Overdrafts
23
20Account combination
23
21Joint accounts
24
Section E – T
erms and Conditions that apply to direct
credits
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22Authority to operate
25
23Closing an Express Saver account
26
24Interest offset facility
26
Section D –
Terms and Conditions that apply
to Internet and Phone Banking
27
25Fees and Charges
27
26Stopping a transaction
27
27Electronic Banking System malfunction
28
Section A – Features, Benefits and risks
of your Express Saver account and
Internet and Phone Banking
28How to start using Internet and Phone Banking 29
Features and benefits
Express Saver
account
Where to find
this information
in these terms
and conditions
o minimum opening
N
balance
✓
No Bank Fees
✓
clause 13
Can open by phone
✓
clause 11
clause 11
29Availability
33
an open through
C
the internet
✓
30Transaction processing and limits
33
No fixed term
✓
Funds at call
✓
Statements
six monthly
clause 15
aily interest earned on
D
full savings balance
✓
clause 12
31Security of your Internet and Phone Banking
Security Number and Internet Banking
Password
33
Section E –
Terms and Conditions that apply to
direct credits
39
Interest calculated daily
✓
clause 12
32Direct Credit/Salary Payments
39
✓
clause 12
Section F –
General Descriptive Information
Interest paid on last
Business Day of each
month
40
o minimum monthly
N
balance requirements
✓
Section G –
Direct Debit Request Service Agreement
43
Internet Banking
✓
Section D
Phone Banking
✓
Section D
Direct Credits
Deposits can
be made to
your Express
Saver account
by direct
credits
Section E
eriodical payments and
P
direct debits
✗
Branch access
✗
ATM card access
✗
Cheque facility
✗
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Features and benefits of Internet and
Phone Banking
When you open an account on which Internet and Phone
Banking access is available, we issue you with the
Internet and Phone Banking service. You can register for
Internet and Phone Banking at any time after you open
an account on which Internet and Phone Banking access
is available.
Section B – Terms and Conditions that
apply to your Express Saver account and
Internet and Phone Banking
1.Important Words
Access Method means a method we authorise you
to use to instruct us through Electronic Equipment
to debit or credit an EFT Account;
Internet and Phone Banking services allow you to
complete the following transactions using your computer
or telephone any time, 24 hours, seven days a week
(subject to systems availability and maintenance):
“at risk” transaction means an Internet Banking
transaction or request identified by us as requiring
further authentication by Secure Code Service to
complete that transaction.
(a) check the balance of your Express Saver account;
Business Day means a day we are open for
business, but does not include a Saturday, Sunday
or any public holiday;
(b) transfer funds to and from your Express Saver
account.
Significant risks associated with
Internet and Phone Banking
There is a risk of unauthorised transactions occurring
on your Express Saver account because of computer
error or human error or fraud. Please see clause 31
for information about:
(a) keeping your Internet and Phone Banking Security
Number and Internet Banking Password secure;
and
(b) when you will be liable for unauthorised
transactions.
EFT Account means an account, with us, from or
to which you can transfer funds through Electronic
Equipment by use of an Access Method and
includes, amongst other accounts, your Express
Saver account;
EFT Code means the Electronic Funds Transfer
Code of Conduct, as amended from time to time;
EFT System means the network of electronic
systems used for the transmission of EFT
Transactions;
EFT Transaction means a transfer of funds
initiated by an instruction you give through
Electronic Equipment using an Access Method to
debit or credit an EFT Account;
Electronic Equipment includes a Terminal,
computer, television and telephone;
Express Saver account means the Express Saver
account you hold with us;
Express Saver Account Interest Rate Brochure
means the interest rate leaflet which sets out
the interest rate applicable to your Express Saver
account at the time you open your account and
any subsequent notice we give you about current
interest rates;
GST means any tax imposed on the supply of any
goods, services, real or personal property or other
similar things or similar tax;
including, such as and for example when
introducing an example, does not limit the
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meaning of the words to which the example relates
to that example or examples of a similar kind;
Internet Banking Password means the password
you select for use in conjunction with the Internet
and Phone Banking Customer Access Number and
the Internet and Phone Banking Security Number
to access Internet Banking;
Internet and Phone Banking means any
service we offer from time to time through a
communication network (including telephone and
the Internet) to enable you to receive information
from us and to transmit instructions to us
electronically, in relation to an EFT Account or other
matters we specify;
Internet and Phone Banking Customer Access
Number means the number used in conjunction
with the Internet and Phone Banking Security
Number and Internet Banking Password to access
Internet and Phone Banking;
Internet and Phone Banking Security Number
means the personal identification security number
used in conjunction with the Internet and Phone
Banking Customer Access Number and Internet
Banking Password to access Internet and Phone
Banking;
Nominated Account is defined in clause 11.5;
PDS means the Product Disclosure Statement for
the Express Saver account and Internet and Phone
Banking. The PDS for your Express Saver account
is made up of these terms and conditions and the
Express Saver Account Interest Rate Brochure. The
PDS for Internet and Phone Banking is made up of
these terms and conditions;
Related Entity means a company owned by us;
Secure Code means a randomly generated code
that we send to you to authenticate each “at
risk” transaction. The Secure Code is sent to
your Australian mobile phone by SMS or landline
telephone number by interactive voice response
message. This form of authentication is in addition
to your Internet Banking Password and Internet
and Phone Banking Security Number.
Secure Code Service means our method of
Two Factor Authentication where we send you a
Secure Code to authenticate “at risk” transactions
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performed by you using Internet Banking.
Small Business means a business employing:
(a)less than 100 full time (or equivalent people),
if the business is or includes manufacture of
goods; or
(b)in any other case, less than 20 full-time (or
equivalent people),
but does not include a business that obtains an
Express Saver account or Internet and Phone
Banking in connection with another business that
does not meet the elements in (a) or (b) above.
In these terms and conditions “we”, “us”,
“our” and “ours” means BankSA – A Division
of St.George Bank Limited and “you”, “your”
and “yours” mean the Express Saver account
holder and, if more than one, means each of you
individually and any two or more jointly.
T
wo Factor Authentication means a security
authentication process in which you provide
us with two types of identification information
to authenticate your identity. The first type of
identification information is what you know or
memorised eg your Internet Banking Password and
Internet and Phone Banking Security Number. The
second type of identification information is what
you have which is typically a physical device eg a
mobile phone or a landline phone.
2. About the PDS
2.1The PDS sets out all the terms and conditions that
govern:
(a) your Express Saver account; and
(b)Internet and Phone Banking in so far as
that service is used in conjunction with your
Express Saver account.
2.2You should read the PDS carefully and any other
terms we give you which we inform you apply to
your Express Saver account or Internet and Phone
Banking.
2.3The relevant provisions of the Code of Banking
Practice apply to your Express Saver account
if you and all other account holders to your
Express Saver account are individuals or Small
Businesses.
7
2.4 We warrant that we comply with the EFT Code.
2.5If any other information about the Express Saver
account or Internet and Phone Banking is made
available, it may be accessed by calling 13 13 76
between 8.00am to 8.00pm, seven days, or by
visiting our website: banksa.com.au.
A
2.6We have not taken into account labour standards
or environmental, social or ethical considerations
for the purpose of selecting, retaining or realising
the investment for your Express Saver account.
3.
Type of change or event
How and when we
will notify you
If we:
(a)introduce a new fee or charge
(other than a government fee or
charge - see clause 3.7); or
(b) increase any fee or charge
(other than a government fee or
charge - see clause 3.7); or
t least 30 days
A
before the change or
event affects you.
(c)change the method of
calculating interest; or
(d) change the frequency that
interest is debited or credited;
or
Changes to the PDS
3.1The PDS can be changed by us at any time if we
change it in accordance with any applicable law.
(e)in relation to an EFT
Transaction:
3.2 We will notify you of:
(a)any change to any of the matters specified in
the PDS; and
(i)impose or increase charges
relating solely to the use
of an Access Method or for
the issue of an additional
or replacement Access
Method; or
(ii)increase your liability for
losses relating to EFT
Transactions; or
(iii) vary the daily or periodic
transaction limits on the
use of an Access Method,
Express Saver account or
Electronic Equipment.
(b)any event that affects any of the matters
specified in the PDS, in the way set out below.
3.3The following table sets out when and how we will
notify you about certain changes or events:
B
If we make any other change that
affects these terms and conditions.
On or before the day
the change takes
effect.
3.4We will notify you in one of the following ways (and
you agree to receiving notice in any of these ways):
(a)in writing. We may give notice in writing to you
directly or by media advertisement depending
on the change to the PDS; or
(b)electronically (where the EFT Code and the
Code of Banking Practice permit and if you
agree - see clause 3.8); or
(c) in any other way agreed to by you; or
(d)by notifying your agent in any way agreed to by
the agent.
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3.5If we give you written notice directly, we will regard
that notice as given to you 3 Business Days after
we post it by ordinary mail to the mailing address
we have last recorded. If you change address and
don’t tell us, you will be considered to be notified if
we write to the old address.
(a) disclosure is compelled or permitted by law; or
3.6If the Express Saver account is a joint account and
all account holders live at the same address, you
agree that one account holder will be appointed
the agent of the other account holders for the
purposes of receiving notices from us under this
clause. This means that only one notice will be
sent for the Express Saver account.
4.4You agree that we may disclose to a Related
Entity:
3.7If the Government introduces or changes a
government charge payable directly or indirectly by
you, you agree to receiving notice in the media or
in writing.
3.8Where the EFT Code and the Code of Banking
Practice permit and if you agree, we may use
electronic means to communicate with you. For
example, sending you electronic statements,
written notices or other communications about our
products and services.
3.9We need not give you any notice where a change
has to be made to maintain or restore the security
of our systems or your Express Saver account.
4.Your privacy
4.1When you apply for a product or service from us,
the application form contains a privacy statement
which sets out in more detail how we use and
when we disclose your personal information in
relation to the particular product or service.
4.2We handle your personal information in accordance
with the privacy statement in the application form
for the product or service applied for or our privacy
brochure, entitled “Protecting Your Privacy”. You
can obtain a copy of the brochure by asking at
any BankSA branch or by calling 13 13 76. Our
website privacy policy is also available by visiting
our website: banksa.com.au.
4.3We acknowledge that, as well as our duties under
legislation, we owe a general duty of confidentiality
to you. However, in some cases we may disclose
your personal information if:
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(b) there is a duty to the public to disclose; or
(c) our interests require disclosure; or
(d)disclosure is made with your express or implied
consent.
(a)information about you that is necessary to
enable an assessment to be made of your total
liabilities (present and future) to us and that
Related Entity; and
(b)any other information concerning you, if the
Related Entity provides financial services
related or ancillary to those provided by us,
unless you tell us not to in writing.
Please refer to the General Descriptive Information
in Section F of this booklet for information about
how you may tell us not to disclose information.
4.5We, or any Related Entity to whom we disclose
information pursuant to clause 4.4, may disclose
information about or provided by you to employees
or outside contractors for the purpose of our
or the Related Entity’s businesses. Any outside
contractor to whom we or a Related Entity disclose
information will have access to that information
only for the purpose of our or the Related Entity’s
business and will be strictly prohibited from using
that information for any other purpose whatsoever.
4.6You agree that we may disclose information about
you in those cases where the Privacy Act 1988
(Cwlth) permits disclosure of such information.
4.7If your Express Saver account is in more than one
person’s name, you agree that each person may
use the Express Saver account and have access
to information about the Express Saver account
without your consent.
4.8On a written request by you, we will provide you
with our record of your address, occupation,
marital status, age, sex, bank accounts with us
and statements relating to those bank accounts
(including your Express Saver account). We may
charge you our reasonable costs of supplying this
information. Information on our fees for privacy
access requests is set out below. You may request
the correction of any of this information concerning
11
you that we hold. We will deal with your request for
access to information or correction of information
within a reasonable time.
Fees Applicable to Privacy Access Requests
Name/Address Personal Details
Nil
Card Personal Details
Nil
Account Information
Personal Correspondence
Details
Any one category =
$15.00
Any two categories =
$30.00
4.9You must promptly inform us of any change of your
name or address.
If we cannot locate you after having made
reasonable efforts to do so, we may stop
operations on your Express Saver account until
you give us your current contact details. Please
refer to clause 18.3 for further information.
4.10Unless you give us a written instruction not to do
so, we may from time to time send you information
concerning financial and other services offered by
us or Related Entities.
4.11Further, you may from time to time be contacted
by representatives of us or Related Entities. Those
representatives may be either employees of or
contractors to us or the Related Entity. Any person
who contacts you will have access to information
about or provided by you only for the purpose of
our or the Related Entity’s business and will be
strictly prohibited from using that information for
any other purpose whatsoever.
5.Security
5.1For your own security against loss, you should
safeguard any Access Methods that relate to your
Express Saver account such as your Internet and
Phone Banking Security Number and your Internet
Banking Password. Further information about
keeping your Access Methods secure is set out in
clauses 31.1 to 31.9.
5.2If you want a third party to collect information
about your accounts from us so that it can be
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aggregated with information about accounts you
have you may be asked to give details of your
Internet and Phone Banking Security Number,
Internet Banking Password or Internet and Phone
Banking Customer Access Number to that third
party. Before doing so, you must check that the
third party is approved by us.
We will not treat the disclosure of your Internet and
Phone Banking Security Number, Internet Banking
Password or Internet and Phone Banking Customer
Access Number to a third party we have approved
as a breach of clause 31 (Security of your Internet
and Phone Banking Security Number and Internet
Banking Password) of these terms and conditions.
6.Problems and disputes
6.1If you believe an error has been made, please
notify us by calling 13 13 76. We will correct any
error that is found to be ours as soon as possible.
6.2To assist us in resolving your problem or
complaint, you should:
(a) report it promptly;
(b)state clearly the nature of the problem or your
particular grievance; and
(c)have available all documents and background
information.
6.3If the matter is not resolved to your immediate
satisfaction, you can follow the dispute procedures
set out in this clause 6. Please refer to our “Have
your say” brochure for further information. It is
available at any of our branches.
6.4You can lodge a complaint at any of our branches
or telephone or write to the Manager, Customer
Relations:
Manager, Customer Relations
BankSA
GPO Box 399
ADELAIDE SA 5000
Telephone 13 13 76 and ask for the
Customer Relations Department.
6.5If we do not immediately resolve your complaint
to your satisfaction, you can follow the dispute
procedures set out in this clause 6. We will inform
you in writing of our procedures for investigating
13
and handling complaints. We will notify you of the
name and contact number of the person who is
investigating your complaint.
6.6If it is unclear whether you have contributed to
the loss, that is the subject of any complaint
you make to us, we will consider all reasonable
evidence, including all reasonable explanations for
a transaction occurring. The fact that your account
has been accessed with the correct Internet and
Phone Banking Access Methods, whilst significant,
will not be conclusive evidence that you have
contributed to any loss.
6.7We will not require you to raise complaints or
disputes in relation to the processing of EFT
Transactions with any other party to the shared
EFT System (such as a retailer or a merchant).
Where we have been notified by another party
to the shared EFT System, or form the view,
that a transaction has been debited or credited
incorrectly to your EFT Account, we will investigate.
We will make any corrections to your EFT Account
we consider appropriate in the circumstances. Any
correction will be included in your next statement.
We will also notify you as soon as practicable,
after reversing an incorrect credit.
6.8If you request, we will provide you with further
details about any correction shown on your
account statement.
6.9Normally, we will complete the investigation of
your complaint and inform you of the results
of our investigation within 21 days of receiving
a complaint. If we need more time or details
to complete our investigation, we will inform
you in writing. Unless there are exceptional
circumstances, we will complete our investigation
within 45 days.
6.10Where an investigation continues beyond 45 days,
we will inform you of the reasons for the delay,
give you monthly updates on the progress of the
investigation and a date when a decision can
reasonably be expected. We will not do this if we
have requested a response from you and we are
waiting for that response.
6.11We will inform you in writing of our decision relating
to an EFT Transaction dispute and, if the dispute is
not resolved to your satisfaction, any further action
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you can take to resolve the dispute. We will inform
you in writing of our decision relating to any other
dispute, unless we agree with you that the notice
can be given verbally.
6.12The next available step is the Financial
Ombudsman Service (FOS). This is a free, external
and independent process for resolving disputes
between banks and customers, provided the
FOS has the power to deal with your dispute. In
addition, if your complaint relates to the way
we handle your personal information, then you
have a right to complain to the FOS. Written
complaints can be sent to:
Financial Ombudsman Service
GPO Box 3
Melbourne Vic 3001
Also, you can contact the FOS by phone on
1300 780 808.
6.13If, in relation to an EFT Transaction, we fail to
observe these terms and conditions when we
allocate liability or when conducting our complaint
investigation and dispute resolution procedures
and as a result there is unreasonable delay or
the outcome of our investigation is prejudiced, we
will accept full liability for the amount that is the
subject of the complaint.
6.14There are other external avenues for dealing with
disputes. Your State or Territory Government has
a consumer rights protection agency such as the
Department of Consumer Affairs.
7 Appropriate use of our services
7.1You warrant that your use of the services we
provide will not breach any law of Australia or any
other country.
7.2 Where we consider it necessary for us to meet our
regulatory and compliance obligations:
(a) you must provide us with any information we
reasonably request;
(b) we will disclose information we hold to
regulatory and law enforcement agencies,
other financial institutions, third parties and
members of the St.George Group; and
(c) we may delay, block or refuse to provide any of
our services.
15
To the extent permitted by law, we will not be liable
to you or any other person for any loss or damage
of any kind that may be suffered as a result of us
exercising our rights under this clause.
Section C – Terms and Conditions that
apply to your Express Saver account
8.
Opening an Express Saver account
Trade practices
Nothing in these terms and conditions has the
effect of excluding, restricting or modifying any
rights which by law cannot be excluded, restricted
or modified.
9.GST
9.1We tell you if any fees we charge you are GST
inclusive.
9.2If there is a situation in which we are required to
pay GST on a payment you make to us, you agree
to increase the amount of the payment to include
the GST amount.
9.3We will tell you of any additional GST amount you
must make on a payment.
10.Significant taxation implications
Interest earned on an Express Saver account
is taxable. As the circumstances of each
customer are different, we encourage you to seek
independent tax advice.
11.Setting up your Express Saver
account
11.1You may only open an Express Saver account by
either calling us on 13 13 76 or by accessing the
application on our website at banksa.com.au.
11.2When you open your Express Saver account with
us, you may quote us your Tax File Number (TFN)
or an exemption if it applies. Collection of TFNs
by us is authorised by the tax law. Quotation
is not compulsory, but tax may be taken out of
your interest if you do not quote your TFN or an
exemption.
11.3General descriptive information about TFNs is
given in Section F of this booklet.
11.4We have the right to refuse to open an Express
Saver account or undertake Internet and Phone
Banking transactions for any person, if we comply
with all applicable laws.
Nominated Account
11.5
You must identify a bank account (“the
Nominated Account”) with us or with another
financial institution in Australia on the
application form. Funds can be withdrawn from
your Express Saver account only by transfer to
your Nominated Account.
The Nominated Account must contain, as
account holders (whether alone or with others),
the account holder(s) of the Express Saver
Account, in exactly the same name(s).
11.6The Nominated Account must be an “at call”
account. That is, you must be able to withdraw
funds from it at any time. A term deposit is not an
“at call” account.
11.7 If your Nominated Account is with another financial
institution you must complete the Direct Debit
Request (DDR) form on the application form.
Where your Nominated Account is with another
financial institution, it is your responsibility
to check with that institution to see that the
Nominated Account will accept electronic debits
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and credits to it. The Direct Debit Request Service
Agreement (see Section G) explains your rights
(like how to cancel a direct debit request) and
obligations in relation to a direct debit request.
Please read it.
11.8If you wish to identify an account with us as
your Nominated Account we accept the following
accounts only:
• Complete Freedom Account
• Express Freedom Account
• Simply Freedom Account
• Freedom Account
• Freedom Plus Account
• Portfolio Cash Management Account
• Investment Cash Account
• Retirement Access Plus Account
• Freedom Business Account
• Business Cheque Account – Plus
• any other account to which we consent.
11.9 You may have only one Nominated Account for your
Express Saver account and only one Express Saver
account for any given Nominated Account.
11.10You authorise us to debit amounts from the
Nominated Account in accordance with these
terms and conditions or as you direct from time
to time or both.
11.11With our prior consent, you may change the
Nominated Account from time to time by
completing our “Nominated Account Advice Form",
available on our website at banksa.com.au. Any
account you nominate to be the new Nominated
Account must satisfy all the requirements in this
clause 10. We may impose any condition on the
giving of our consent, including (amongst other
things) that:
Warning
You may suffer financial loss if there are account
holders of the Nominated Account who:
• are not account holders of the Express Saver
account; and
• can operate the Nominated Account without the
need to refer to you; and
• obtain your Internet and Phone Banking
Customer Access Number, Internet Banking
Password and Internet and Phone Banking
Security Number. Refer to clauses 31.10
to 31.14 which set out your liability for
unauthorised transactions.
12.Interest
12.1The current interest rate for your Express Saver
account is set out in the Express Saver Account
Interest Rate Brochure. You can obtain a copy of
the latest Express Saver Account Interest Rates
Brochure on request by calling 13 13 76. Call
between 8.00am and 8.00pm, seven days or by
visiting our website: banksa.com.au.
12.2Interest is calculated daily on the balance of your
Express Saver account at the end of each day,
including the day of deposit but excluding the day
of withdrawal. Interest is credited to your Express
Saver account on the last Business Day in each
month and on the day we close your Express Saver
account. Any interest credited to your Express
Saver account is available for your use on the next
Business Day after it has been credited to the
Account.
12.3 We may change the interest rate for an Express
Saver account at any time. We will notify you in
the media of any changes to the interest rate.
(a)your Express Saver account have a nil balance
at the date we consent to your changing the
Nominated Account;
(b)you provide a copy of a statement from the old
Nominated Account.
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15.Statement of account
13. Fees and charges
13.1 No bank fees or charges apply to the Express
Saver account itself. However, transfers to or
from the Express Saver account may give rise
to fees on another account, like your Nominated
Account. Information on the fees and charges for
all our banking services is available on request
by contacting us at the contact details on page i.
13.2 We may introduce fees to the Express Saver
account and change them from time to time, but
we will give you notice of this in accordance with
clause 3.
13.3 No Government charges apply to the Express
Saver account itself. However, transfers to or
from the Express Saver account may give rise
to Government charges on another account, like
your Nominated Account. Information on these
charges is available on request by contacting us
at the contact details on page i.
13.4 The Government may introduce charges that
apply to the Express Saver account and change
them from time to time, but we will give you
notice of this in accordance with clause 3.
14.Adjustment of debits and credits to
your Express Saver account
14.1We credit payments to your Express Saver account
as soon as practicable after we receive them. This
is not necessarily the same day that we receive
the payment. We do not debit your Express Saver
account earlier than the date on which the relevant
transaction occurs.
14.2We may subsequently adjust debits and credits
to the Express Saver account, and the balance on
your Express Saver account, so as to accurately
reflect the legal obligations of you and us (for
example, because of an error or a direct entry
payment is dishonoured). If we do this, we may
make consequential changes (including to the
interest).
15.1We send you an account statement for your
Express Saver account every 6 months. You
may obtain information as to your Express Saver
account balance, transaction history and interest
payments via Internet and Phone Banking.
15.2We will send the statement of account to you in
one of the following ways:
(a) in writing;
(b)electronically (where the Code of Banking
Practice and the EFT Code permit and if you
agree);
(c) in any other way agreed to by you; or
(d)by notifying your agent in any way agreed to by
the agent.
15.3If you are a joint Express Saver account holder
living at the same address as another joint
Express Saver account holder of the same Express
Saver account, you agree that one Express Saver
account holder will be appointed the agent of
the other Express Saver account holders for the
purposes of receiving the statement of account.
This means that only one statement of account
will be sent for the Express Saver account. If joint
Express Saver account holders live at different
addresses notified to us, we will send statements
to up to 2 different addresses.
15.4You should check your statements carefully and
tell us immediately if there are any errors, by
calling 13 13 76 from 8am to 8pm, seven days
a week.
15.5Clauses 15.1 and 15.3 of these terms and
conditions are subject to the EFT Code.
16.Passbooks
A passbook is not available with your Express
Saver account.
17.Accessing your Express Saver
account
17.1 Express Saver accounts may be used to effect:
(a)transfers to your Express Saver account from
the Nominated Account or any other eligible
account you hold;
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(b)transfers from your Express Saver account to
your Nominated Account only; or
you wish to transfer from the date you ask us
to make the transfer. We may not process the
transfer to your Nominated Account until the next
batch-processing day (see clause 30.1). We do not
process transfers on weekends or public holidays.
So, we recommend that you make transfers from
your Express Saver account on Business Days
only.
(c)direct electronic credits (for example salary
credits) to your Express Saver account.
17.2 Transfers to and from the Express Saver account
may be made only by Internet and Phone
Banking or direct electronic credit. Transactions
cannot be undertaken on the Express Saver
account using ATMs, EFTPOS, direct debit, cash,
cheque or any other method.
17.3You may arrange to have electronic payments
(such as salary credits or dividends) credited
directly to your Express Saver account. You do not
need to arrange this with us. We are not liable
for any payments which you expect to receive, but
which you do not receive. If you wish to cancel
or alter the crediting of your salary or any other
direct electronic payments to your Express Saver
account, you should contact your employer (or the
appropriate initiator of the transaction). You do not
need to contact us. All transactions must be in
Australian dollars. Please see Section E for more
information about direct credits.
17.4There are no minimum amounts for transfers
to or from your Express Saver account. Clauses
30.2 and 30.3 set out the maximum amounts for
transfers to or from your Express Saver account.
17.5We credit any transfer to your Express Saver
account on the day we process the transfer. If the
account from which funds are transferred is held
with us, we immediately treat the transferred funds
as cleared funds against which you can draw. If it
is held with another financial institution, we treat
those transferred funds as cleared funds, against
which you can withdraw, up to three Business
Days after we process the transfer. This is in
case the other financial institution wishes to draw
the amount transferred back to your Nominated
Account.
17.6You authorise us to debit your Express Saver
account with the amount of any transfer we credit
to your account, which is later reversed.
17.7We debit any transfer from your Express Saver
account on the day you ask us to make the
transfer. You will not earn interest on the amount
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18. Withdrawals
18.1As your Express Saver account is a savings
account, the minimum balance on your Express
Saver account is nil. That is, you must not
overdraw your Express Saver account.
18.2If you overdraw your Express Saver account at any
time, you authorise us to debit your Nominated
Account immediately to repay the overdrawn
amount.
18.3We may not allow any withdrawals from your
Express Saver account if we cannot locate
you after having made reasonable efforts to
do so. Please refer to clause 4.9 for further
information.
19.Overdrafts
You cannot apply for a formal overdraft facility on
your Express Saver account.
20.Account combination
20.1In addition to our rights under clause 18.2, you
acknowledge our right at law any time without
notice to you to set off or combine any of the
balance of your Express Saver account with the
balance of another of your accounts, unless:
(a) the accounts are not held by the same
person or persons; or
(b)we know that the accounts are held in
different capacities (for example one is held
by you as a trustee); or
(c)doing this would breach the Code of
Operation for Centrelink Direct Credit
Payments.
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20.2We will give you notice promptly after we combine
your accounts.
(g)each of you must also be one of the account
holders for the Nominated Account; and
20.3If you overdraw your Express Saver Account, we do
not have to set off the amount overdrawn against
any credit balance in another of your accounts.
(h)if any one or more of you dies, the Express
Saver account will continue solely for the
benefit of the survivor/s as the only account
holder/s.
21.Joint accounts
There is no limit on the number of account holders
of an Express Saver account, but if there is more
than one account holder:
(a)each one of you is responsible for the Express
Saver account individually and jointly with all
the others. This means each and all of the
account holders of an Express Saver account
are liable for the whole of the debit balance on
the Express Saver account. We can sue all or
any of the account holders of an Express Saver
account for an amount owing on the Express
Saver account;
(b)any one of you can operate the Express
Saver account on the terms of any authority
to operate on the Express Saver account. If
there is any dispute notified to us between
joint Express Saver account holders, we may
decide to only permit operation on the Express
Saver account when all parties have signed the
necessary authority;
(c)the credit balance is held jointly by all account
holders of an Express Saver account. This
means that each account holder of an Express
Saver account has the right to all of the
balance, jointly with the other account holders
of the Express Saver account;
22.Authority to operate
22.1You may nominate a person to operate on your
Express Saver account by completing an
“Authority to Operate” form, available at any of our
branches or by contacting us at the contact details
on page i.
22.2By signing an Authority to Operate you instruct us
to allow a person to be authorised to operate on
your Express Saver account and to conduct any
transactions on the Express Saver account that
you could, including:
(a)authorising transfers to and from your Express
Saver account; and
(d)using Internet and Phone Banking to access
your Express Saver account.
22.3An Authority to Operate will remain in force
until we receive written notice of cancellation or
written notice of the death of the person granting
the authority and that written notice has been
processed by us (this may take up to two Business
Days). Notice of cancellation must be signed by all
surviving Express Saver account holders. We may
require a new Authority to Operate before we allow
further operation on the Express Saver account.
(d)any one of you can operate the Nominated
Account, if that account is with us, for Internet
Phone and Banking transactions;
22.4If there is a dispute notified to us about an
Authority to Operate or the account holder(s), we
may refuse to allow operation on your Express
Saver account until all account holders have
signed the necessary authority.
(e)any joint account holder can require all parties
to the account to sign the necessary authority
to operate on the account by contacting us on
13 13 76;
22.5We will not allow a person to operate on your
Express Saver account until his or her identity has
been verified in accordance with any identification
procedures we require.
(f)we give each of you a different Internet and
Phone Banking Customer Access Number and
Internet and Phone Banking Security Number.
Each of you chooses his or her own Internet
Banking Password;
22.6We are not liable for any loss or damage caused
to you by persons authorised to operate on your
Express Saver account, except where it arises from
fraudulent conduct by our agent or employee or if
we are liable under a statute, the EFT Code or the
Code of Banking Practice.
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22.7You are liable to pay for (or to repay) any credit
provided to any person authorised to operate on
your Express Saver account. Your Express Saver
account will be debited with all transactions
made on your Express Saver account by a person
authorised to operate on your Express Saver
account. Accordingly, you are responsible for
all these transactions as if you had made them
yourself.
22.8You consent to us giving any person authorised to
operate on your Express Saver account information
about your Express Saver account.
23. Closing an Express Saver account
23.1We close your Express Saver account at your
request. If it is a joint account, this means at the
request of any one of you.
23.2We close your Express Saver account when we
receive notice of your death. If it is a joint account,
we close it when we receive notice of the death of
the last surviving account holder.
23.3We may close your Express Saver account without
giving you prior notice if:
(a) the Nominated Account is closed; or
(b)there is a debit balance in the Express Saver
account and that balance is not restored
to a nil balance when we seek to debit the
Nominated Account for this purpose.
23.4Also, we may close your Express Saver account at
any time by giving you reasonable notice.
23.5 If we close your Express Saver account:
(a)we pay the credit balance (less any amounts
for anticipated Government charges), as we
choose, to the Nominated Account or any other
account you have with us or to you; and
(b)you remain liable for any Government charges
on your Express Saver account, either before or
after it is closed.
24.Interest offset facility
Your Express Saver account is not eligible to be
linked to a home loan to set up an interest offset
facility.
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Section D – Terms and Conditions that
apply to Internet and Phone Banking
25.Fees and charges
25.1No bank fees or charges apply to Internet and
Phone Banking itself. However, transfers to or
from your Express Saver account may give rise
to fees on another account, like your Nominated
Account. Information on the fees and charges
for all our banking services is available on
request by contacting us on the contact details
provided on page i.
25.2We may introduce fees to Internet and Phone
Banking transactions and change them from
time to time, but we will notify you of any fees
introduced or changed in accordance with
clause 3.
25.3No Government charges apply currently to
Internet and Phone Banking. However, transfers
to or from the Express Saver account may give
rise to Government charges on another account,
like your Nominated Account. Information
on these charges is available on request by
contacting us at the contact details on page i.
25.4The Government may introduce charges that
apply to Internet and Phone Banking and change
them from time to time, but we will give you
warning of this (see clause 3).
26.Stopping a transaction
26.1To stop or alter a transaction or a funds transfer,
you must contact us as soon as possible and give
full details so that we can locate the transaction
and take action. In some instances, we will not
be able to stop or alter a transaction or funds
transfer after you have instructed us to make
the transaction. For example, refer to clause
30.6 in this context as it applies to transfers of
funds between your Express Saver account and
your Nominated Account. You can contact us on
1300 555 203. You can also contact us on the
contact details provided on page i.
26.2We are not liable to you if you request that a
transaction be stopped or altered but we have
already debited the amount to your Express Saver
account or we are liable to pay the amount of the
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transaction to another person, unless we are liable
to you under a statute, the EFT Code or the Code
of Banking Practice.
26.3We will not charge you a fee on your Express Saver
account for acting to stop or alter a transaction on
Internet or Phone Banking. We may charge a fee
on another account you have with us for acting to
stop or alter a transaction on Internet and Phone
Banking. Information on the fees and charges for
all our banking services is available on request by
contacting us on the contact details provided on
page i.
26.4We and our agents and contractors are not liable
for any negligence, delay or error in transit or
transmission of Internet and Phone Banking
transactions, unless we are liable under a statute,
the EFT Code or the Code of Banking Practice. If
this exclusion is not effective, our liability or that
of our agents or contractors is limited to the cost
of re-supply of the service, if the statute, the EFT
Code and the Code of Banking Practice permit this
limitation.
27.Electronic Banking System
malfunction
27.1 We are responsible for loss caused by the failure
of our Electronic Equipment or EFT System to
complete a transaction accepted by our electronic
equipment or Internet and Phone Banking service
in accordance with your instructions.
27.2Where you should have been aware that the
Electronic Equipment or EFT System was
unavailable for use or malfunctioning, our liability
may be limited to the correction of any errors in
your EFT Accounts, and the refund of any charges
or fees imposed on you as a result.
27.3We will correct the loss by making any necessary
adjustment to the appropriate EFT Account
(including adjustment of interest or fees as
a result of the malfunction).
28.How to start using Internet and
Phone Banking
28.1If you already have access to our Internet and
Phone Banking (through another EFT Account with
us), you can access your Express Saver account
using the same Internet and Phone Banking
Customer Access Number, Internet and Phone
Banking Security Number and Internet Banking
Password.
28.2If you do not have access to Internet and Phone
Banking before applying for an Express Saver
account, please contact us to register (see clause
28.4).
28.3The Internet and Phone Banking terms and
conditions in this Section D apply each time you
use Internet and Phone Banking.
28.4You must register before you use Internet and
Phone Banking on your Express Saver account
for the first time. You may ask us to register you
by visiting any of our branches or by phoning
1300 555 203 between 7.30am and 8pm seven
days a week. When you ask us, we will register you
for Internet and Phone Banking. For as long as you
are registered, you may use Internet and Phone
Banking to access the funds or credit in your EFT
Accounts and obtain information about your EFT
Accounts.
28.5When we register you for Internet and Phone
Banking:
(a)we give you a Internet and Phone Banking
Customer Access Number. The number may be
the same as the number on your BankSA debit
card or your BankSA credit card;
(b)you may select your own Internet and Phone
Banking Security Number and Internet Banking
Password. If you do not select one within the
time we allow, we will issue a Internet and
Phone Banking Security Number to you. If we
issue a Internet and Phone Banking Security
Number to you, we tell you what the security
number is by letter sent to the address held
on our records.
(c)You will also be registered automatically for
Secure Code Service.
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28.6 (a)When you use your Internet Banking Access
Methods to initiate a transaction, certain
Internet Banking transactions may be identified
by us as “at risk” transactions.
(b)“At risk” transactions can only be performed
and completed if they are authenticated by our
Secure Code Service. This includes using the
Secure Code provided by us for each “at risk”
transaction. We will send the Secure Code to
either your Australian mobile phone number by
SMS or Australian landline telephone number
by interactive voice response message.
(c)If you are currently registered for Internet
Banking, you will not be able to perform certain
“at risk” transaction using Phone Banking.
(d) In order to receive the Secure Code, you must:
•provide us with a valid Australian mobile
phone number or an Australian landline
telephone number; and
•choose your preferred method of delivery
for the Secure Code – either via SMS or
automated interactive voice response
message.
(e)If you do not provide us with a valid Australian
mobile phone number or an Australian landline
telephone number, then when you initiate an
Internet Banking transaction that is an “at risk”
transaction, you will not be able to complete
that transaction.
(f)You may from time to time change your
preferred method of delivery for your Secure
Code or your telephone number, or both, by
following the instructions provided to you on
Internet Banking.
(g)It is your responsibility to inform us of any
changes to the telephone number you have
nominated to receive the Secure Code.
(h)If for some reason, you are unable to
participate in our Secure Code Service,
you may discuss with us your special
circumstances by contacting the Internet
Banking Helpdesk on 1300 555 203 between
8am and 8pm, seven days a week.
28.7You can select and change your own Internet and
Phone Banking Security Number when you use
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Phone Banking. You can change your Internet and
Phone Banking Security Number and select and
change your own Internet Banking Password when
you use Internet Banking. For your security, we
recommend that you use a Internet and Phone
Banking Security Number and Internet Banking
Password that is different from any of your ATM/
EFTPOS PINs. Refer to clause 31 regarding the
security of your Internet and Phone Banking
Security Number and Internet Banking Password.
28.8Your Internet and Phone Banking Customer Access
Number and your Internet and Phone Banking
Security Number are the Access Methods for
Phone Banking. Your Internet and Phone Banking
Customer Access Number, your Internet and
Phone Security Number and your Internet Banking
Password are the Access Methods for Internet
Banking. Your Internet and Phone Banking Access
Methods may only be used on your Express Saver
account to deposit funds into your Express Saver
account, withdraw funds from your Express Saver
account and make balance enquiries.
28.9We may cancel your access to Internet and Phone
Banking at any time without prior notice. We inform
you in writing after we cancel your registration. If
you want to use Internet and Phone Banking at a
later time, you may ask us to register you again.
28.10You can cancel your registration for Internet and
Phone Banking by phoning 1300 555 203 between
7.30am and 8pm seven days a week. If you want
to use Internet and Phone Banking at a later time,
you may ask us to register you again.
28.11We may refuse to give effect to any Internet
and Phone Banking transaction requested by
you without being required to give any reason or
advance notice.
28.12It is your responsibility to obtain and maintain any
Electronic Equipment (for example, touch tone
telephone or PC) which you may need to have for
you to use Internet and Phone Banking. You must
take all reasonable steps to protect the security of
your computer’s hardware and software including
ensuring your computer does not have any viruses
and any form of program or mechanism capable of
recording your Internet and Phone Banking Access
Methods.
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28.13It is your responsibility to ensure your contact
information is correct. You can maintain your
contact details including your contact phone
numbers, residential and mailing address as well
as your email address via Internet banking.
28.14We will provide you with a transaction receipt
number each time you make a Internet and Phone
Banking transaction. You should keep this record
of the transaction receipt number and it should be
quoted if you have any queries in relation to the
transaction.
28.15You acknowledge and agree that we may record
by whatever means and in accordance with the
EFT Code the transactions which you effect via
Internet and Phone Banking and that we may use
these records to, amongst other things, establish
or verify that a particular transaction was effected
through the use of your Internet and Phone
Banking Access Number, Internet and Phone
Banking Security Number and Internet Banking
Password.
28.16If you are seeking to use Internet and Phone
Banking in relation to an Express Saver account
used for business purposes then, despite any
other clause in these terms and conditions, your
use of Internet and Phone Banking is subject to
any additional terms of which we inform you.
28.17We apply a daily limit of the sum of $25,000 for
transfers from an EFT Account used for business
purposes by use of the Internet and Phone
Banking Access Methods we issue to the person
authorising the payment, rather than the Internet
and Phone Banking Access Methods we issue to
the business itself. Please refer to clause 30 for
further information on Internet and Phone Banking
transaction limits.
28.18We may change your Internet or Phone Banking
access to an “inactive status” if you do not access
Internet or Phone Banking within 120 consecutive
days. You can re-activate your access by calling
us on 1300 555 203 between 7.30am and 8pm,
seven days a week.
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29.Availability
We will make reasonable efforts to:
(a)ensure that Internet and Phone Banking is
available during the hours specified by us from
time to time; and
(b)ensure that information we make available to
you through Internet and Phone Banking is
correct.
30. Transaction processing and limits
30.1 We issue an electronic receipt for a Internet
and Phone Banking transaction at the time of
the transaction. However, a Internet and Phone
Banking transaction may not be processed until
the next batch processing day for the EFT Account
on which you make the transaction.
30.2 We apply an overall $2million limit on the sum
of all Internet and Phone Banking transfers on
any one day out of your Express Saver account.
We apply an overall $1million limit on the sum of
all Internet and Phone Banking transfers on any
one day into your Express Saver account. Please
see the terms and conditions of your other EFT
Accounts for the limits that apply to Internet and
Phone Banking transactions on those accounts.
30.3If you are seeking Internet and Phone Banking to
use in relation to an EFT Account which requires
two or more to sign, you may only use Internet
and Phone Banking to debit the account via funds
transfer if all authorised parties to the account
have informed us in writing and we have approved
your use of Internet and Phone Banking.
31.Security of your Internet and
Phone Banking Security Number and
Internet Banking Password
31.1 The security of your Internet and Phone
Banking Security Number and your Internet
Banking Password is very important, as they
are comparable to your signature on a cheque.
You must make every effort to ensure that your
Internet and Phone Banking Security Number and
your Internet Banking Password, and any record of
them, is not misused, lost or stolen.
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If you fail to ensure the security of your Internet
and Phone Banking Security Number or your
Internet Banking Password your liability is
determined under clauses 31.10 to 31.14.
31.2 You agree that you must:
(a)not record your Internet and Phone Banking
Security Number or Internet Banking Password
on the computer or telephone that you use to
access Internet or Phone Banking;
(b)not record your Internet and Phone Banking
Security Number or Internet Banking Password
on any item that identifies your Internet and
Phone Banking Customer Access Number or on
any article normally carried with any such item
and which is liable to loss or theft with that
item;
(c)not permit any other person to use your
Internet and Phone Banking Security Number or
Internet Banking Password;
(d)not disclose your Internet and Phone Banking
Security Number or Internet Banking Password
or make either of them available to any other
person (including a family member, a friend or
one of our staff); and
(e)use care to prevent anyone else seeing your
Internet and Phone Banking Security Number or
Internet Banking Password being entered into
any Electronic Equipment.
Can you record a memory aid for your Internet and
Phone Banking Security Number or Internet Banking
Password?
31.3If you require a memory aid to recall your Internet
and Phone Banking Security Number or Internet
Banking Password you may make such a record
provided the record is reasonably disguised.
However, we do not consider that the following
examples provide a reasonable disguise, and you
agree:
(a)not to record your disguised Internet and
Phone Banking Security Number or Internet
Banking Password on any item that identifies
your Internet and Phone Banking Customer
Access Number;
(b)not to record your disguised Internet and Phone
Banking Security Number or Internet Banking
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Password on the computer or telephone that
you use to access Internet or Phone Banking;
(c)not to disguise your Internet and Phone
Banking Security Number or Internet Banking
Password by reversing the number sequence;
(d)not to disguise your record as a “Internet and
Phone Banking Security Number record” or
“Internet Banking Password record” or similar;
(e)not to disguise your Internet and Phone
Banking Security Number or Internet Banking
Password using alphabetical characters or
numbers: A=1, B=2, C=3 etc;
(f)not to select or disguise a Internet and
Phone Banking Security Number or Internet
Banking Password using any of the following
combinations (or parts of them):
(i) dates of birth,
(ii) personal telephone numbers,
(iii)car registration numbers,
(iv) family member’s names,
(v) social security numbers,
(vi) licence numbers;
(g)not to store your Internet and Phone Banking
Security Number or Internet Banking Password
in any low security electronic device of any
kind, such as (but not limited to):
(i) calculators,
(ii) personal computers,
(iii)electronic organisers.
31.4There may be other forms of disguise which may
also be unsuitable because of the ease of another
person discerning your Internet and Phone Banking
Security Number or Internet Banking Password.
You must exercise extreme care if you decide to
record a memory aid for your Internet and Phone
Banking Security Number or Internet Banking
Password.
If your Internet and Phone Banking Security Number or
Internet Banking Password is revealed.
31.5 You must tell us as soon as possible if you
suspect that your Internet and Phone Banking
Security Number or Internet Banking Password
is known to someone else or you suspect any
35
unauthorised use of them. You may notify us by
telephoning us on 1800 028 208 any time.
31.6If you do not notify us you may be liable for
unauthorised use – see clauses 31.10 to 31.14.
31.7You will need to give us all relevant information
you may have, so that we can suspend internet
and phone access to your EFT Accounts. You
must confirm in writing any notice you give us by
telephone. A failure to do so will not affect your
liability for unauthorised transactions. However, it
will help us to effectively deal with your report.
31.8When you report the matter you will be
given a notification number (or other form of
acknowledgement). You should retain that number
as confirmation of the date and time of your
report.
31.9If you are unable to report to us because our
facilities are unavailable, you are not liable for any
unauthorised transaction that could have been
prevented if you had been able to tell us. However,
you must tell us within a reasonable time after our
facilities become available again.
Liability for unauthorised transactions
31.10You are not liable for unauthorised Internet and
Phone Banking transactions if it is clear you did
not contribute to losses resulting from those
transactions.
Otherwise, your liability for unauthorised Internet
and Phone Banking transactions will normally be
limited to:
(a)$150; or
(b)the balance of the EFT Accounts on which
the unauthorised Internet and Phone Banking
transactions were made and to which you
have access by Internet and Phone Banking;
or
(c)the actual loss incurred,
whichever is the smallest amount.
In some circumstances, you may be liable for
a greater amount of unauthorised Internet and
Phone Banking transactions. Please refer to
clauses 31.12 and 31.14 for details of those
circumstances.
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31.11You are not liable for losses caused by:
(a)unauthorised Internet and Phone Banking
transactions which occur after you have given
us notice as required by clause 31.5;
(b)unauthorised transactions before you
receive your Internet and Phone Banking
Security Number; or
(c)the same transaction being incorrectly debited
more than once to the same account.
31.12You will be liable if you have contributed to the
unauthorised use because you:
(a)voluntarily disclosed your Internet and Phone
Banking Security Number or Internet Banking
Password to anyone, including a family member
or friend; or
(b)indicated your Internet and Phone Banking
Security Number or Internet Banking Password
on any item that identifies your Internet and
Phone Banking Customer Access Number; or
(c)kept a record of your Internet and Phone
Banking Security Number or Internet Banking
Password (without making any reasonable
attempt to disguise the Internet and Phone
Banking Security Number or Internet Banking
Password) with any article carried with any item
that identifies your Internet and Phone Banking
Customer Access Number or that is liable to
loss or theft simultaneously with that item; or
(d)selected a Internet and Phone Banking Security
Number or Internet Banking Password which
represents your birth date or an alphabetical
code which is recognisable as part of your
name immediately after you were specifically
instructed not to select such a Internet and
Phone Banking Security Number or Internet
Banking Password; or
(e)you act with extreme carelessness in failing to
protect the security of your Internet and Phone
Banking Security Number or Internet Banking
Password.
31.13Your liability under clause 31.12 will not exceed
the smallest of:
(a)the actual loss incurred up to the time we
are notified that the security of your Internet
and Phone Banking Security Number or Internet
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Banking Password has been breached or we
are notified of the existence of unauthorised
transactions; or
(b)the funds available in your EFT Accounts
including any agreed line of credit; or
(c)the total amount you would have been allowed
to withdraw on the days that unauthorised use
occurs.
31.14If you have contributed to the unauthorised use
because you unreasonably delayed in notifying
us that your Internet and Phone Banking Security
Number or Internet Banking Password has become
known to someone else, you will be liable for any
losses directly attributed to that delay that were
incurred before notification.
Your liability for these losses will not exceed the
smallest of:
Section E – Terms and Conditions that
apply to direct credits
32.Direct Credit/Salary Payments
32.1Direct credits are automatic deposits of funds
into your Express Saver account. For example, you
may have your salary or other regular payments
credited to your Express Saver account. You may
arrange this yourself. You do not need to arrange
this with us.
32.2We are not liable for any payments which you
expect to receive, but what you do not receive.
32.3If you wish to cancel or alter your direct credit
facilities, you should contact the person who
is forwarding your funds to your Express Saver
account. You do not need to contact us.
(a)the actual loss which could have been
prevented from occurring in the period between
when you became aware of the events
described above and the time we were actually
notified; or
(b) the funds available in your EFT Accounts; or
(c)the total amount you would have been allowed
to withdraw on the days that unauthorised use
occurs.
31.15Please tell us about any service fault or difficulty
with our Internet and Phone Banking service by
calling 1300 555 203 between 7.30am and 8pm,
seven days a week.
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Section F – General Descriptive
Information
The following general descriptive information is
for the guidance of customers of the Bank. It is
not a complete statement of the matters it deals
with. Some aspects of the law that it covers are
not settled. You should seek advice if you have any
query on these matters.
Read the PDS
We recommend that you read these terms and
conditions and the current version of our BankSA
Express Saver Account Interest Rate Brochure
before you enter into a contract to open an
Express Saver account.
Joint Express Saver accounts
If there is a joint investment by 2 or more persons,
each person will only be taken to have quoted if
at least 2 of them have either quoted their TFN or
are exempt. If at least 2 of them have TFNs, each
person will only be taken to have quoted if at least
2 TFNs are quoted.
Partnerships
If the partnership has its own TFN, use this when
quoting a TFN. If there is no partnership TFN,
follow the rules for joint accounts.
Trust Express Saver accounts
Tax File Numbers
If you are a trustee and have a trust TFN, use the
trust TFN when quoting a TFN. If you do not have
one, use your own TFN.
What is a TFN?
Express Saver accounts held for children
A tax file number (TFN) is a number issued by the
Australian Taxation Office for a taxpayer. It appears
on your tax assessment notice.
If you are an adult holding an account for a
child, you are a trustee. Follow the rules for trust
accounts.
How do you get one?
How to quote your TFN
If you do not have a TFN, you can apply for one at
the Australian Taxation Office.
If you want to quote your TFN or notify us that you
are exempt, forms are available at any branch. We
will return the form to you when we have recorded
your TFN or exemption.
Quoting your TFN
When you open an interest bearing account with
us or make an interest bearing deposit with us,
you may quote us your TFN for that investment.
It is not compulsory.
If you choose not to quote your TFN for that
account, then unless you are exempt, tax law
requires us to take out an amount for tax at
the maximum personal marginal tax rate plus
Medicare levy rate from any interest income on the
account.
We will notify you of the amount that we take out
at the same time that we notify you of any interest
paid.
Exemptions
In some cases we do not have to take out tax.
Contact the Australian Taxation Office for more
information. If you are in an exempt category of
persons, you should notify us to avoid tax being
taken out of your account.
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Privacy
We handle your personal information in accordance
with the privacy statement in the application form
for the product or service applied for or our privacy
brochure, entitled “Protecting Your Privacy”. You
can obtain a copy of the brochure by asking at
any BankSA branch or by calling 13 13 76. Our
website privacy policy is also available by visiting
our website banksa.com.au.
Combination and Set-Off
We can combine or set-off the balance of two or
more of your accounts, even if the accounts are at
different branches. This may happen when one of
your accounts is overdrawn or is in debit. We will
not combine or set-off your accounts if:
(a)the accounts are not held by the same person
or persons; or
(b)we know that the accounts are held in different
capacities (for example one is held by you as a
trustee); or
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(c)doing this would breach the Code of Operation
for Centrelink Direct Credit Payments.
Section G – Direct Debit Request Service
Agreement
Under the Code of Banking Practice, we must
promptly give notice to you if we combine any of
your accounts, but we need not do so beforehand.
Debit User’s name and address: BankSA, a division
of St.George Bank Limited, 97 King William Street,
Adelaide 5000 (“we” or “us”) User ID: 162608.
If you are in financial difficulties
You have entered or are about to enter into an
arrangement under which you authorise us to transfer
funds to a Express Saver account and to make
payments to us. You want to make those transfers and
payments by use of the Direct Debit System.
If you owe us money, we recommend that you tell
us promptly if you are in financial difficulty.
Joint Express Saver accounts
If you have a joint account with another person
or persons, you will each be liable equally for any
amount due to us on the account, unless the
contract with us states otherwise. Usually the
contract will state that your liability is both joint
and several. This means we can sue all of you or
any one of you for the whole of the amount owing.
If you die or become bankrupt, your estate will be
liable to the same extent as you were. If you die
and there is a credit balance on an account you
hold jointly with others, the money does not go to
your estate (and so to the beneficiaries under your
will) but to the other joint account holders.
This agreement sets out the terms on which we accept
and act under a Direct Debit Request (“your Direct
Debit Request”) you give us to debit amounts from your
account under the Direct Debit System. It is additional
to the Express Saver account terms and conditions.
Please keep a copy of this agreement. It sets out rights
you have against us and obligations you have to us, due
to giving us your Direct Debit Request.
It will be up to you and the other joint account
holders to say how many of you must sign in order
to operate the account. Alternatively, you might
arrange that only one of you needs to sign. This
arrangement will be part of your contract with us
and may be altered at the request of yourself and
the other joint holders. However, we will normally
treat all authorities for operating the joint account as
cancelled once we know of your death (and certain
conditions have been met) or of your bankruptcy.
Also, regardless of any authorities to operate, any
party to a joint account can require us to operate
the account only on the signature of all parties.
This might be done if there is a dispute between
the joint holders.
Further General Banking Information
We have further information available to you about
Banking Services and the Code of Banking Practice
such as account opening procedures, complaint
handling procedures, bank cheques, cheque and
cheque clearing. This information is available on
request from any BankSA Branch.
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WHEN YOU AND BANKSA ARE BOUND BY THIS
AGREEMENT
1. You agree to be bound by this agreement when
you complete your Direct Debit Request and give
it to us.
We agree to be bound by this agreement when
we receive your Direct Debit Request complete
with the particulars we need to draw an amount
under it.
9. We may cancel your drawing arrangements if three
or more drawings are returned unpaid by your
financial institution.
10. We will not disclose to any person any information
you give us on your Direct Debit Request, which is
not generally available, unless:
• you authorise that disclosure under this
agreement;
• you otherwise consent to that disclosure; or
WHAT WE AGREE AND WHAT WE CAN DO
• we are required to disclose that information
by law.
2. We only draw money out of your account in
accordance with the terms of your Direct Debit
Request.
WHAT YOU AGREE AND ACKNOWLEDGE
3. We give a statement of your Express Saver
account every 6 months. That statement sets out
amounts we have drawn under your Direct Debit
Request during the statement period.
4. On giving you at least 14 days notice, we may:
• change our procedures in this agreement; or
• cancel your Direct Debit Request.
5. You may ask us to:
• stop a drawing under your Direct Debit Request; or
• cancel your Direct Debit Request by:
contacting BankSA on 13 13 76 from 8am to
8pm, seven days a week at least 2 Business Days
before cancellation.
Also, you can contact your financial institution to
cancel your Direct Debit Request.
6. You may dispute any amount we draw under your
Direct Debit Request by phoning our General
Customer Enquiries on 13 13 76 from 8am to
8pm, seven days a week. Also, you may dispute
a drawing with your financial institution.
7. We deal with any dispute under clause 6 of this
agreement according to the procedures set out in
clause 6 of the Express Saver account terms and
conditions.
11. You acknowledge that not all accounts held with
a financial institution are available to be drawn on
under the Direct Debit System.
12. Before you complete your Direct Debit Request,
you will check account details against a recent
statement from your financial institution to ensure
that you complete those details correctly on your
Direct Debit Request.
13. Please check with your financial institution if
you are uncertain about the date it processes
an amount, if the date we draw your direct debit
request falls on a non-Business Day.
14. You will direct:
• all requests to stop or cancel your Direct Debit
Request to us or your financial institution; and
• all enquiries relating to any dispute under Clause
6 of this agreement to us or your financial
institution.
15. If you dispute any amount we draw under your
Direct Debit Request, you authorise us to disclose
any information relating to your Direct Debit
Request and to any amount we draw under it to
the financial institution at which your account is
held.
16. If there is more than one of you, you are bound by
this agreement individually and together.
8. If the day on which you must make any payment to
us is not a Business Day, we draw on your account
under your Direct Debit Request on the next
Business Day.
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General customer enquiries
Call 8am to 8pm, seven days a week on 13 13 76
EMERGENCY NUMBERS
To report any loss or theft of your ATM Card
or Credit Card, phone:
1800 028 208 (freecall)
24 HOURS – seven days a week
Outside Australia: 612 9553 5883
Disputes
If your complaint is not immediately resolved
to your satisfaction, contact:
Manager, Customer Relations
PO Box 399
Adelaide SA 5001
After this, if the matter is still not
resolved to your satisfaction, contact:
Financial Ombudsman Service (FOS)
GPO Box 3
Melbourne VIC 3001
Telephone: 1300 78 08 08
www.fos.org.au
BankSA – A Division of St.George Bank Limited ABN 92 055 513 070
AFS Licence 240997. BSA00703 (22/9/08).