INTERNATIONAL MANAGEMENT SYLLABUS Management 4600 (MAN 4600), Section 602, Spring 2011 Professor: Dr. Segrest; Phone/ Fax/ E-Mail: W (727) 873-4747; Fax (727) 873-4571; ssegrest@mail.usf.edu Class Day, Time, Location, Section: Thursday- 2:00-4:50; STG 113, Section 602, Ref (CRN) 19971 Office: PNM 104D-Piano Man, Office Hours: Wednesday and Thursday 12-2pm; AND by appointment Professor URL: http://www.stpt.usf.edu/cob/faculty/directory/SegrestS.htm COB Undergraduate Office: PNM 101, COB Phone: (727) 873-4154 TEXTBOOK: International Management Culture: Strategy, and Behavior; 2009, Fred Luthans & Jonathan Doh; Seventh Edition, McGraw-Hill/Irwin. This textbook is required for this class, and you will need to bring it to class for case and exercise work. COURSE DESCRIPTION: Examines the effects of international cultural differences on business practices within and outside the United States and provides methods to build synergies and establish/enhance competitive advantage via those differences. This course is designed to challenge you to develop a more comprehensive understanding of the ways in which culture affects management decisions; to examine more closely your own assumptions, values, and beliefs and consider how they may affect cross-cultural management situations; and to become more familiar with the values of different countries, cultures, and their management styles. International Management is an eclectic field which emphasizes culture’s effect on the managerial process and is based on disciplines such as the following: anthropology, psychology, sociology, religion, history, and political science. COURSE PREREQUISITE: MAN 3025, Principles of Management. Senior Standing or CI. COURSE OBJECTIVES: 1. Understand and assess the drivers and consequences of globalization, its impact on specific regions, and the emerging concerns about its influences on countries around the world 2. Compare and contrast different political, legal, and economic systems and technological forces and their impact on international management 3. Understand and appreciate the need for ethics and social responsibility in international management, and the growing pressures on firms to act in an ethically and socially responsible manner in their global business operations 4. Describe and apply the concept of “national culture” and, using the typologies of Hofstede and Trompenaars, explain how the culture of one group of people can be distinguished from that of another and the implications of these differences for international management. 5. Explain and understand the challenges of managing across cultures 6. Understand the relationship between national culture and organizational culture, integrate those concepts within the context of international management decision-making, and appreciate the challenges of diversity in the modern work environment 7. Describe the challenges to and apply the most important elements of effective cross-cultural negotiation and communication 8. Understand the importance of leadership to international management, including the role of different leadership types and practices and the importance of entrepreneurial and ethical and socially responsible leadership 9. Understand and describe the practices for recruiting, selecting, training and deploying employees internationally, including the challenges of expatriate placement and repatriation 1 Grading: Midterm Exams (2@.30) Project/Presentations Participation/ Cases A AB+ B B- 92.5-100C+ 89.5-92.4 86.5-89.4 82.5-86.4 79.5-82.4 .60 .25 .15 C+ C D+ D DF 76.5-79.4 75.5-69.5 66.5-69.4 62.5-66.4 59.5-62.4 0-59.4 Midterm Exams: (30%) There will be 2 midterm exams. Exam questions will be based on material covered in any aspect of class (e. g. reading assignments, class lectures, exercises, cases, and videos). The format of the exams will be a combination of multiple-choice questions. Please bring #2 pencils. Project/Presentations: (25%) Students will form teams to complete a cross -cultural training program. Students will choose the country and conduct intensive research on the country. The project includes two deliverables: an oral component and a written product deliverable on the day of the training program presentation to the class. Participation/ Homework/Cases: (15%) In order to earn participation points, you must be present in class and get involved. Most days there will be some combination of in-class discussion and/or exercises (often in small groups) related to the book material. Some exercises are designed to help you gain insight into your own skills, abilities, and interests and how they relate to organizational behavior. In general, there are no wrong or right answers to these types of exercises, but more effort and thought will typically lead to a better understanding of the material. Hopefully the exercises will be an interesting and fun and help you to personally relate to some of theories discussed in this class. Articulating your opinions and ideas and sharing relevant examples based on your experiences in the workplace will enhance the learning experience for everyone and deepen your understanding of the material. Cases and other homework assignments should be completed in a timely manner. Professional behavior is expected at all times. Please be on time, try to maintain a positive attitude, and respect your professor and other students. Please turn off your cell phone during class and check messages at break. In general, if you regularly come to class prepared to contribute, you will receive better participation scores and this can improve your overall class grade. You are expected to be in class. If you must miss class, it is your responsibility to make arrangements with another student to find out what material, schedule changes, etc. you missed. You are expected to spend the entire period in class in order to get make the most of your learning experience and to avoid disruptions to your colleagues. Exceptions to this rule should be approved by Dr. Segrest before class. Late or missed assignments or exams: It is expected that all assignments will be completed and submitted by the due dates specified on the class schedule. Exams are to be taken on the date indicated on the class syllabus. If you are unable to take an exam on the scheduled date due to circumstances known in advance (e.g. an unavoidable school event), you must make arrangements with me to take the exam before the scheduled exam date. Otherwise, only extreme emergencies that can be verified will be accepted as an excuse for missing the exam (in the event of an illness, a note from the doctor explicitly indicating that the student should not attend class is mandatory). In the event of an emergency, it is your responsibility to contact me as soon as possible after the emergency (worst case, within 24 hours of the exam you missed). Car trouble or baby- sitter trouble may delay you, but it is not a reason to miss the exam entirely. Make-up exams may be any format. Blackboard: PowerPoint slides will be available on Blackboard (BB) under course documents prior to each class. It is strongly advised that you print the handouts prior to class to assist you in class discussion and involvement. Study guides for the exams will be posted under Course Documents. 2 UNIVERSITY/COLLEGE OF BUSINESS POLICIES: Students with Disabilities: Please inform me during the first two weeks of classes if you have a learning disability, require special accommodations or arrangements, or require other specialized assistance with this course. In addition, please be advised that confidential personal and learning assistance counseling are made available to students through the Division of Student Affairs. Contact R. Barry McDowell (mcdowell@stpt.usf.edu) for more information. Religious Holidays: Students who must miss an examination due to a religious holiday should notify me during the first two weeks of class. Copyrights: It is acceptable to tape the lectures and to take notes for personal use. But it is unacceptable to sell them to another person or to a company that specializes in the sale of class notes. Academic Honesty: See USF Policy on Academic Dishonesty and Disruption of Academic Process at www.ugs.usf.edu/catalogs/0304/adadap.htm Because of the University’s commitment to academic integrity, plagiarism or cheating on course work or on examinations will result in penalties that may include a grade of “F” for the specific exam and/or course work and a grade of “F” or “FF” for the course. Any incident of academic dishonesty will be reported to the dean of the college. Definitions and punishment guidelines for Plagiarism, Cheating, and Student Disruption of the Academic Process may be found at the web address listed above. University Withdrawal Policy: A student is eligible for a full refund of registration fees when withdrawing from the University during the first week of classes of any term. A student is eligible for a 25% refund of registration fees for Fall and Spring terms when withdrawing from the University between the start of the second week and the end of the fourth week of classes. A student is eligible for a 25% refund of registration fees for Summer term when withdrawing from the University between and start of the second and end of the third week of classes of the earliest session in which registered. Refer to the current semester/term Schedule of Classes for specific withdrawal dates. All refunds must be requested from the Office of Accounts Receivable, ADM 176. Drop Deadline: November 3, 2007. No refund. “W” grade assigned. EXCEPTIONS TO THESE DEADLINES WILL BE CONSIDERED FOR THE FOLLOWING: UNIVERSITY ERROR – Provide supporting statement from appropriate University official and a completed Fee Adjustment Form. CALL TO ACTIVE MILITARY DUTY – Provide a copy of orders and a completed Fee Adjustment Form. STUDENT ILLNESS – Provide supporting statement from physician and a completed Fee Adjustment Form. NOTICE TO FINANCIAL AID RECIPIENTS: If you withdraw before you complete more than 60% of a semester, you may owe a repayment. The Office of Financial Aid will notify you of the repayment amount. 3 COURSE SCHEDULE * Subject to Change* Day Chapter Pages 1/13 Class Introduction 1/17 ****Dr. MLK Jr. Day, University Closed*** 1/20 Ch. 4, Meanings & Dimensions of Culture 94-122 1/27 Ch. 1, Globalization & International Linkages Ch. 2, Political, Legal, & Technological Environment 2-31 36-54 2/3 Ch. 3, Ethics & Social Responsibility 58-74 2/10 Ch. 5, Managing Across Cultures 126-150 2/17 **MIDTERM EXAM** Chapters 1, 2, 3, 4, 5 2/24 Ch. 6, Organizational Cultures & Diversity 154-179 3/3 Ch. 7, Cross-Cultural Communication and Negotiation 184-217 3/ 10 Ch. 8, Strategy Formulation and Implementation 250-276 3/14-3/19 ***Spring Break*** 3/31 Ch. 9, Entry Strategies & Organizational Structures Ch. 13, Leadership Across Cultures 280-308 425-461 4/7 Ch. 13, Leadership Across Cultures Ch. 14 Human Resource Development and Selection Across Cultures 422-461 466-505 4/14 **MIDTERM EXAM** Chapters 6, 7, 8, 9, 13, 14 4/21 Presentations 4/28 Presentations 5/5 Presentations 4 BUSINESS PROGRAM LEARNING GOALS Interpersonal and Communication Skills • Written and verbal communication skills • Working in a team/group environment • Group and individual dynamics in organizations • Influencing others toward a common goal (i.e. leadership) Analytical and Critical Thinking Skills • Problem solving skills • Ability to evaluate, then choose alternative strategies/courses of action • Ability to prioritize • Data analysis skills Information Technology Skills • Basic computer proficiency • Ability to conduct basic research using the Internet • Ability to use word processing, presentation and spreadsheet software Reflective Thinking and Experiential Learning • Applications orientation • Multidisciplinary approaches to solving management problems • Service learning • Internships • Study abroad • Personal professional development Ethical and Social Consciousness • Corporate social responsibility • Ethical and legal responsibility • Value systems • Personal conduct Multicultural Competence • Global awareness and understanding • Diversity in both domestic and international contexts • Cultural differences and their impact on economic/business environment KEY LEADERSHIP SKILL(S) AND PERSPECTIVES ADDRESSED IN THIS COURSE 5=Maximum coverage Coverage Interpersonal and Communication Skills (5) All classesespecially Chapter 2 Chapter 3 Chapter 7 Chapter 10 In-class Discuss. Analytical and Critical Thinking Skills (5) Cases Project 1=Minimal Information Technology Skills (1) Research for project on Internet Reflective Thinking and Experiential Learning Ethical and Social Consciousness (5) In-class exercises (5) Chapter 1 Chapter 3 Chapter 4 Chapter 5 Chapter 7 Chapter 8 Chapter 10 Cases Use of Blackboard 5 Projects Multicultural Competence (5) All Classes