MIProgramme
Market Intelligence Programme
The intelligent approach to monitoring commissioning activity
The Opportunity
Healthcare providers that monitor, analyse and
understand both local and wider markets are able
to recognise and appreciate the evolving needs
of commissioners. Within the market place these
healthcare providers are better positioned to respond to
and meet new challenges.
CHKS Solution
My Market also lets you review and investigate the
activities of other healthcare providers so that wider market
opportunities can be assessed.
The programme is designed for service, divisional and
business managers who need to track admission and
referral patterns and understand the impact on services,
activity and income. It also provides robust information
to help you understand the wider market, engage
commissioners and redesign healthcare services to meet
the changing needs of your population.
The Market Intelligence Programme has two parts:
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My Commissioners – enables you to track, examine and understand activity for your existing CCG and GP
Practice commissioners. This supports the management
of business risks and identification of opportunities within your existing markets
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My Market – enables you to define markets (consisting of new and existing commissioners), monitor performance indicators, and explore the opportunities within these wider markets.
Image 1. Example product screens showing analysis of
CCGs commissioning activity
Benefits
Using the sophisticated analytics capability of the
Market Intelligence Programme, providers can identify
changes in commissioning, explore the underlying
reasons for change and assess the impact on activity
and wider services.
Key features
The following features are available throughout
the programme:
1. Data grids and graphical reporting
By understanding commissioning in your current
market and in the wider market you will be able to:
Present key activity, income and market share information
over time to help you easily understand your market
position, identify trends and highlight any changes that
might need further investigation.
Develop your services
This reporting includes:
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Identify opportunities to develop new services or grow existing ones
Measure the success of service improvement
initiatives.
Manage risks
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Quickly detect risks to established activity or income
Analyse competitor activity and understand the impact on your services
Highlight risks to service improvement initiatives
Identify commissioning trends to understand
pressures in the healthcare system and support
work to resolve them.
Engage with your commissioners
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See where GPs and CCGs are commissioning their services from and how this affects your
organisation
Take a total view of the local healthcare market
and the needs of your key commissioners
Generate supporting data that informs
commissioner discussions.
Here are just some of the questions that the CHKS Market Intelligence Programme can help you answer:
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Where are our opportunities?
Are our services at risk?
How is our health population changing?
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Commissioner data grids - providing information for provider organisations to show which CCGs and GPs commission your services
Provider data grids - detailing where each CCG or GP practice commissions your services.
2. Maps
The maps include:
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Multiple CCG maps – showing all CCGs commissioning
from your organisation
CCG maps by provider - showing activity, income and market share for all providers for a CCG
GP practice maps by provider – showing activity, income and market share for your GP commissioners.
3. Reports
Matrix reports will enable you to select a variety of criteria
to create specific and detailed reports for any CCG or GP
practice.
4. Detailed analysis tools
Detailed analysis is available throughout the programme
and show variations in commissioners demand and by
patient grouping - this will help you and your commissioners
understand how best to meet changing healthcare needs.
5. National datasets
Using the national datasets within the Market Intelligence
Programme, you are able to understand the whole market,
and your position within it.
Image 2. The data grid shows contextual information
- for the trust, the importance of each commissioner
(or group of commissioners) and the changes in
commissioning can be seen.
Image 3. An example growth chart showing the
relative importance of commissioners and the relative
changes in commissioned values.
Image 4. The trend chart details changes in market
share overtime – are we gaining or losing market share?
Image 5. Maps - see at a glance your activity and
potential activity. CCGs commissioning more than 1%
of their market share with the trust are shown on the
map.
Map data ©2014 Google
Contains National Statistics data © Crown copyright and database right 2014
My Commissioners
My Commissioners enables you to monitor, analyse
and understand the activity you undertake for your
commissioners. It will help you to:
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Identify changes in commissioning (activity, income and market share)
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Understand the impact of changes in commissioning on your services.
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Effectively manage business risks associated with changes in commissioning
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Identify opportunities with your existing commissioners to develop your services
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Support commissioner engagement.
My Market
My Market enables you to look at all commissioners, a
subset of commissioners or an individual commissioner.
It will help you to:
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Define new markets and identify opportunities within those markets
The ability to look at markets (in addition to those you
are already working within) enables you to assess wider
market opportunities and develop your organisation.
MyMarket also enables you to look at providers. By
looking at all providers, a subset of providers or individual
providers you will be able to:
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Understand the activity of other provider organisations and changes in this activity
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Identify opportunities and risks in the wider market.
About CHKS
CHKS is one of the UK’s leading provider of healthcare
intelligence and quality improvement services. In the
last 25 years we have worked with over 400 healthcare
organisations worldwide. This makes us the provider of
choice with the broadest range of services and highest
level of expertise and knowledge. With 70% of acute
healthcare providers in the UK choosing CHKS to support
them on their improvement journey, we have the skills and
know-how to help you boost quality, cost and efficiency in
your organisation.
To find out more, please contact us:
T: + 44 (0)1789 761600
E: info@chks.co.uk or visit www.chks.co.uk