MANT 212 Operations Management 2011
MANAGEMENT 212
OPERATIONS MANAGEMENT
Course Coordinator/Lecturer:
Dr Diane Ruwhiu
Room:
Phone:
Email:
Office Hours:
8.21 Commerce Building
479 8075
diane.ruwhiu@otago.ac.nz
Wednesday 2pm – 4pm
Dr Kirsty Dwyer
Room:
Phone:
Email:
Office Hours:
8.17 Commerce Building
479 8035
kirsty.dwyer@otago.ac.nz
Monday 9am-10.30am or by appointment
Tutor:
___________________________________________________________________
Introduction
Operations management is about effectively managing people and resources
in an organisation. Throughout the course operations management concepts
will be considered in both service and manufacturing contexts, including the
public sector government and health sectors. Operations management
includes general management across all functions in a smaller company and
the management of the operations function in a larger company.
In the Management 212 course students will learn about the design, planning,
operating, control and improvement of operations management systems.
Topics include operations strategy, product design, process design, planning
and scheduling, capacity management, inventory management, resource
requirements planning, supply chain management and quality management.
The course develops the study of operations management from the base
established in BSNS105. Students taking this subject would usually take at
least two other second year management subject. This would enable them to
take third year papers in Management subjects and then graduate with a
Management major. However, this subject may be taken on its own for
interest or to complement other commerce majors. The course suits those
students who may wish to develop a career in operations management or in
general management. It also benefits students majoring in other areas who
want to broaden their studies to include operations management and general
management.
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MANT 212 Operations Management 2011
Course Objectives
1.
To provide an understanding of the operations management function in a
manufacturing or service industry.
2.
To provide an opportunity to identify, analyse and resolve typical problems that arise
in managing operations.
3.
To provide a basis for more advanced studies in operations management such as
operations strategy, supply chain management, total quality management or
innovation management.
Lectures
Semester Two
Wednesday 11am – 12 noon AND Thursday 9am – 11am
The lectures aim toward the objectives of maximum learning and development plus
maximum interest for the students. The lecturer will be available to discuss any problems
regarding the course or the teaching materials and students should not hesitate in asking
questions, during or after the lectures and tutorials.
Lecture slides will be available on Blackboard the day of the lecture. Students should read
the notes and print them off before coming to lectures. Please refer to the list of lectures,
tutorials and required reading attached.
Two student representatives will be appointed from the class to collect comments and
information from students and discuss these with the lecturer.
Although the lecture is not an ideal teaching method, with large classes it is often the only
practicable one. The lecturer will endeavour to make the lectures interesting and informative.
Student questions and discussions during lectures are welcomed. However, active student
participation in classes will take place mainly in tutorials.
Required Readings
Essential text for this course is:Operations Management, (2010). Slack, Chambers, and Johnston, 6th Edition. Prentice Hall,
Financial Times, London.
The course follows this text closely and therefore it is essential to have access to a copy.
Previous editions will also be useful and kept on close reserve in the Central Library for your
use.
The chapters to be read in advance for each lecture are indicated in the course outline
attached. Reading the text in advance should enhance learning and participation.
There are many books and journals available in the Central Library and the Science Library
which are useful for this course. Diligent searching will reveal these. Internet sites also
contain operations management subject references, and these can often be useful. Search
by subject to find appropriate materials.
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MANT 212 Operations Management 2011
MANT212 OPERATIONS MANAGEMENT PROGRAMME
Week
Beginning
Wednesday
(1hr)
Lectures
Thursday (2hr)
Tutorial No.
Assessment
Dates
Text
What is Operations Management?
11th July
Chapters 1 & 2
18th July
Chapter 3
Lecture 1.
Introduction to
operations
management
Lecture 2.
Strategic role &
objectives of
operations
Lecture 3.
Lecture 4.
Operations strategy
Operations
strategy
No Tutorials
No Tutorials
How does operations
management add
value?
Design in Operations Management
25th July
Lecture 5.
Design
Lecture 6.
Process design
Chapter 4
01st August
Chapters 5 & 8
08th August
Chapters 6 & 7
What do we mean
by design
decisions in OM?
Lecture 7.
Tutorial 1 –
The role of
operations
management
Lecture 8.
No Tutorials
Process
technology
The design of
products & services
Lecture 9.
Lecture 10.
Design of
operations
network
Layout & flow
Tutorial 1
Hand in
due Wednesday
03rd August,
10pm
No Tutorials
Operations Resource Planning & Control
15th August
Chapters 10 & 11
22nd August
Chapters 12 & 13
29th August –
02nd Sept.
Lecture 11.
Nature of planning
& control
Lecture 13.
Lecture 12.
Capacity planning &
control
Tutorial 2 Design
How do we balance
supply & demand?
Lecture 14.
No Tutorials
Inventory planning
& control
Supply chain
planning & control
Tutorial 2
hand in
due Wednesday
24th August,
10pm
MID SEMESTER BREAK
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MANT 212 Operations Management 2011
Week
Beginning
Lectures
Wednesday
Thursday (2hr)
(1hr)
Tutorial No.
Assessment
Dates
Text
05th Sept.
Chapters 14 & 15
12th Sept.
Chapters 16 & 17
Lecture 15.
Lecture 16.
Resource
planning
Lean operations
Lecture 17.
Lecture 18.
Project planning &
control
Quality, planning &
control
No Tutorials
Tutorial 3 –
Resource
planning &
control
Operations Improvement
19th Sept.
Lecture 19.
Operations
improvement
Chapter 18 & 19
26th Sept.
How can be sure
our operational
activity maintains
the highest level
of competitive
advantage?
Lecture 21.
Risk management
Chapters 19 & 20
Lecture 20.
No Tutorials
Operations
improvement/risk
management
Tutorial 3
Hand in
due Wednesday
21st Sept., 10pm
Lecture 22.
Organising for
improvement
Tutorial 4 Improvement
Challenges facing operations management
03rd Oct.
Chapter 21
10th Oct.
Chapter 21
17th Oct. - 12th
November
Lecture 23.
The operations
challenge
Lecture 24.
No Tutorials
Corporate social
responsibility
The importance of
future proofing
operations
management
Lecture 25
Lecture 26
Knowledge
management
Course review &
revision
Tutorial 4
Hand in
due
Wednesday 05th
Oct., 10pm
No Tutorials
End of Year Examinations
4
MANT 212 Operations Management 2011
Tutorials
y
Tutorials are one hour and will be held on Monday 11am and 1pm, and Tuesday 3pm
and 5pm.
y
Tutorial attendance is a necessary and essential component of this course as they
are designed around the assessment. However, it is your responsibility to attend. The
tutorial assignments form 50% of your total mark for this course. Please read the
case prior to attending the tutorial. If you have not read the case, we may ask you to
leave the class. We will not give you the “answers” but will assist the group in
understanding the case.
y
There are four tutorial assignments (Tutorial one is compulsory, but tutorials two to
four are best 2 out of 3). The assignments must be submitted via blackboard in the
appropriate assignments folder by 10pm on the due date (see dates in this pack).
y
Marked tutorials will be made available within two weeks of the due date.
y
Tutorial reports should address each of the case questions. Your name, student ID
number, date and tutorial group should be included at the top of the first side.
y
If tutorial assignments or the essay are handed in after the hand in time (see lecture
schedule), marks will be deducted at 10% of the total available marks per day. Any
student whose performance on assessment is impaired by illness should provide a
medical certificate if they wish this to be taken into account. Extensions will be given
for medical/bereavement reasons.
Assessment
There are three pieces of internal assessment for MANT 212, and a final exam.
Assessment
Percent
Due Date
Comments
Tutorial 1
(compulsory)
10% of
course mark
10pm
Wednesday 03rd
August
Case 1 –
Operations
strategic role
Tutorial 2
20% of
course mark
10pm
Wednesday 24th
August
Case 2 - Design
Tutorial 3
20% of
course mark
10pm
Wednesday 21st
September
Tutorial 4
20% of
course mark
10pm
Wednesday 05th
October
Tutorial
assignments
are made
available at
least a week
Case 3 – Resource prior to each
tutorial.
planning & control
Case 4 –
Operations
improvement
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MANT 212 Operations Management 2011
Final Exam
50% of
course mark
To be advised
3 Hours
4/6 Essay Questions
Tutorial assignments (3 worth 50%) = Tutorial one (10%) is compulsory. Tutorials two to
four are best 2 out of the 3 (40%).
All assignments are to be submitted electronically via blackboard by 10pm on the day it is
due (as per table below) – obviously if there is a problem with the blackboard server I will
also know about it. However, you should try to submit on blackboard and if it doesn’t work,
just email it to diane.ruwhiu@otago.ac.nz.
Submitting Assignments via Blackboard
On the Upload Assignment page, Students can add comments and specify files to attach.
Follow the steps below to submit an Assignment:
1. Select the Content Area from the Course
Menu that holds the Assignment.
The ASSIGNMENTS button
2. Click the name of the Assignment.
For example, Tutorial One Assignment folder
The Upload Assignment page appears.
3. Complete the Assignment Materials text
box if necessary.
Not Necessary.
4. Click Browse My Computer and select a
file to attach
Attach your assignment with all the written
specification requirements as per the
assignment sheet (e.g. student ID, Tutorial,
etc.)
5. Enter a Link Title.
Your Student ID Tutorial One Assignment
6. Complete the Comments field if
necessary.
Not necessary.
7. Click Submit when the page is complete.
Yay! But read the warnings below.
WARNING!
If Submit is selected, and no files are listed to attach, the Assignment is submitted and is
no longer available to the Student to complete.
If the same file is attached to an Assignment more than once, the file name of the duplicate
will automatically include a numeric suffix. For example, History_assignment1.doc.
Be careful in cases where files must be submitted to complete the Assignment!
Assignments can only be submitted once.
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MANT 212 Operations Management 2011
Assessment Policy
In general the mark is based on the content of the material and whether you have
illustrated sound theoretical and practical understanding of the topic at hand. However,
the presentation of the work is important regarding the clarity of your
argument/discussion.
• Written work should be formal and tidy
• Illustrate an understanding of core topics based on lecture notes and other material
• Illustrate the ability to write clearly and concisely
• Make use of appropriate resources and references
• Coherent structure and information flow, including good spelling, grammar, etc
• All rules and regulations regarding assessment at the University of Otago apply
Marked assignments will be returned to you within 2 weeks of submission. I mark
electronically, so there will be feedback embedded in the text using track changes and
then returned to you as a pdf file. There will also be a general feedback sheet available for
each assignment on blackboard and opportunity to discuss any queries regarding the
assessment.
Any student whose performance on assessment is impaired by illness should provide a
medical certificate if they wish this to be taken into account.
Late assignments WILL have marks taken off the final grade. For example, an
assignment handed in after 12 noon on the due day and before 5pm will have 10%
taken off (e.g. an original mark of 70%=B will be downgraded to 60%=C+). Any
assignments handed in after this time may not be marked or will be penalised 25% off
the original mark.
☺ Safety Clause – I acknowledge that there may be circumstances outside of a
student’s control, which can severely impact on their ability to produce satisfactory
work by the due date. In these cases, students can contact Diane prior to due date
(if possible) so we can discuss suitable alternatives. I may still find it appropriate to
penalise some marks depending on the circumstances.
Re-grading - If a student feels that the grade received for an assignment is not
satisfactory, they may request in writing for the paper to be re-graded with a rationale for
their request (no more than one page). The student must also re-submit the original paper
and feedback.
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MANT 212 Operations Management 2011
Grading Guidelines
The following standard grading guidelines will be used by your lecturers and tutors when
marking all parts of this paper.
•
•
•
Grade
A+
A
AB+
B
%
90-100
85-89
80-84
75-79
70-74
BC+
C
65-69
60-64
55-59
CD
E
50-54
40-49
0-39
Meaning
Rare, outstanding, flawless
Demonstrates originality; beyond what was expected
Excellent
Polished; very good
Comprehensive, covers material expected; demonstrates good
understanding
Competent work; good coverage but minor flaws
Demonstrates adequate understanding of fundamentals
Demonstrates adequate understanding of fundamentals but some
gaps
Barely adequate
Inadequate; indicates a lack of understanding
Very poor
The key distinction between an "A" and a "B" is that an "A" requires some originality.
The key distinction between a "B" and a "C" is that a "B" shows both greater breadth and
greater depth in terms of coverage.
The key distinction between a "C" and a "D" is that it is clear that a fairly good
understanding exists in a "C" piece of work, while a "D" indicates that understanding is
inadequate or lacking entirely in at least some of the major aspects of the assignment.
Plagiarism Policy
MANT 212 adheres to the University regulations regarding student plagiarism.
Any student found responsible for dishonest practice (for example, copying, the use
of unauthorised material in tests, etc.) in relation to any piece of work submitted for
assessment shall be subject to the University’s dishonest practice regulations which
may result in various penalties, including forfeiture of marks for the piece of work
submitted, a zero grade for the paper or, in extreme cases, exclusion from the
University.
Plagiarism is a form of dishonest practice. Plagiarism is defined as the copying or
paraphrasing of another’s work, whether intentionally or through failure to take proper
care, and presenting it as one’s own. In practice, this means plagiarism includes any
attempt in any piece of submitted work to present as one’s own work, the work of
another (whether of another student or published authority). Any student found
responsible for plagiarism shall be subject to the university’s dishonest practice
regulations as outlined above.
Even if all work sourced from others is acknowledged, the extent of other’s work
included in a piece of submitted work may be such that the work cannot be
considered as ‘one’s own’.
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MANT 212 Operations Management 2011
Students should make themselves familiar with the University’s policy on Dishonest
Practice
(http://policy01.otago.ac.nz/policies/FMPro?-db=policies.fm&format=viewpolicy.html&-lay=viewpolicy&-sortfield=Title&Type=Academic&max=2147483647&-recid=33053&-find) or from the University Home Page; click on
Administration – Policy Database – Academic Policies – Dishonest Practice
Guidelines.
Any submitted work may be put through “Safeassign”. This programme indicates what
seems totally original and what may have been ‘cut and pasted’. That is, it can detect
any replication from any source on the internet, other assignments (from your class
and worldwide) and any published work.
Class Representatives
The class representative system is an avenue for encouraging communication and
consultation between staff and students involved in a particular paper or course of study at
the University of Otago. It provides students with a vehicle for communicating their views on
matters associated with the teaching and delivery of their paper or course of study. It
provides staff with the opportunity to communicate information to and gain constructive
feedback from students.
It contributes to the development of a sense of community within a
Department/School/Faculty and it adds a further dimension to the range of support services
that the University of Otago offers its students. The School of Business fully supports the
class representative system. Volunteers to act as class representatives for this paper will be
called early in the semester.
The OUSA then invites all class representatives to a training session, conducted by OUSA,
about what it means to be a class representative and some of the possible procedures for
dealing with issues that arise. They also provide information on the services that OUSA
offers and the role OUSA can play in solving problems that may occur. The OUSA also
provides ongoing support to class representatives during the semester. School of Business
staff will also meet during the semester with the class representatives for this paper to
discuss general issues or matters they wish to have considered.
Contact details for Class reps will be posted on Blackboard.
Concerns about the course
We hope you will feel comfortable coming to talk to us if you have a concern about the
course. The Course Co-ordinator will be happy to discuss any concerns you may have.
Alternatively, you can report your concerns to the Class Representative who will follow up
with departmental staff. If, after making approaches via these channels, you do not feel that
your concerns have been addressed, there are University channels that may aid resolution.
For further advice or more information on these, contact the departmental administrator or
head of department.
Disclaimer
While every effort is made to ensure that the information contained in this document is accurate, it is
subject to change. Changes will be notified in class and via Blackboard. Students are encouraged to
check Blackboard regularly. It is the student’s responsibility to be informed.
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