Organizational Behavior – Review Sheet for Test 3
Chapter 11 – Individual and Group Decision Making
• Models of Decision Making
o Rational, Normative, Garbage Can
o Availability and Representativeness Heuristics
• Decision Making Styles – Directive, Analytical, Conceptual, and Behavioral
• Escalation of Commitment
• Advantages and Disadvantages of Group vs. Individual Decision Making
• Vroom-Yetton-Jago Decision Making Model
o Decision Styles AI, GII
• Group Problem Solving techniques
o Brainstorming, Nominal Group Technique
• Stages of Creativity and Model of Creativity in Organizations
Chapter 12 – Group Dynamics
• 4 Sociological Criteria for a group to exist
o Formal vs. Informal groups
• Functions of Formal Groups
• Tuckman’s Stages of Group Formation
o Tuckman Extensions
• Role behavior
o Conflict, Ambiguity, Overload
• Social Norms
o Function of norms and 4 ways that they are created
• Functional Roles played by members of groups
o Task vs Maintenance roles
• Effect of group size and gender mix on group performance
• Effect of ability mix on group performance
• Threats to Group Effectiveness
o Asch Effect, Groupthink (symptoms, consequences, and how to avoid)
• Social Loafing and how to prevent it
Chapter 13 – Teams
• Differentiation between groups and teams
• Types of work teams and examples of each
o Advice, Production, Project, and Action
• Criteria used to assess team effectiveness
• Characteristics of an effective team
o Problems that cause teams to fail – from managerial and team member
perspective
• Critical work team factors and how to build them
o Trust, Cohesiveness, and Cooperation
• Self-managing work teams – what they are, why they exist, what they do, and their
impact on the organization
• Eight attributes of High Performance Teams
Chapter 14 – Conflict Management and Negotiation
• Functional and Dysfunctional conflict
o Antecedents of conflict
• Desired outcomes of conflict
o Agreement, stronger relationships, and learning
• Types of conflict and how they emerge
o Personality, value, intergroup, cross-cultural
• Instrumental vs. terminal values
• How to stimulate functional conflict
o Devil’s Advocacy and the Dialectic Method
• Five conflict handling styles
o Integrating, Obliging, Dominating, Avoiding, and Compromising
• Alternative Dispute Resolution – different options
• Distributive vs. Integrative negotiation
o Negotiation tactics