Welcome to this Webinar about…
SAP CLOUD FOR CUSTOMER
AND HANA CLOUD PLATFORM
ARCHITECTURE, FLEXIBILITY, DEVELOPMENT
26 MAY 2015
Sven Feurer, Cloud for Customer Product Management,
Partner Enablement Lead, SAP SE
Disclaimer
The information in this presentation is confidential and proprietary to SAP and may not be disclosed
without the permission of SAP. This presentation is not subject to your license agreement or any other
service or subscription agreement with SAP. SAP has no obligation to pursue any course of business
outlined in this document or any related presentation, or to develop or release any functionality mentioned
therein. This document, or any related presentation and SAP's strategy and possible future developments,
products and or platforms directions and functionality are all subject to change and may be changed by
SAP at any time for any reason without notice. The information on this document is not a commitment,
promise or legal obligation to deliver any material, code or functionality. This document is provided without
a warranty of any kind, either express or implied, including but not limited to, the implied warranties of
merchantability, fitness for a particular purpose, or non-infringement. This document is for informational
purposes and may not be incorporated into a contract. SAP assumes no responsibility for errors or
omissions in this document, except if such damages were caused by SAP intentionally or grossly
negligent.
All forward-looking statements are subject to various risks and uncertainties that could cause actual
results to differ materially from expectations. Readers are cautioned not to place undue reliance on these
forward-looking statements, which speak only as of their dates, and they should not be relied upon in
making purchasing decisions.
This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided
without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
BEFORE WE START…
INTRODUCTION TO
SAP‘S CUSTOMER
ENGAGEMENT &
COMMERCE
STRATEGY
SAP‘S CUSTOMER ENGAGEMENT AND COMMERCE STRATEGY (CEC)
OMNI-CHANNEL CUSTOMER ENGAGEMENT – ANYWHERE, ANYTIME
COMPREHENSIVE
CAPABILITIES
@
across sales, service,
marketing and commerce
EMAIL
CALL
CENTER
MARKETPLACE
DIGITAL
GOODS
INTERNET
OF THINGS
SOCIAL
CONTENT
CENTER
DIFFERENTIATE
with mobile user experience,
predictive analytics and industries
MOBILE
POS
LEAPFROG
with omni-channel customer
engagement
MARKETING
CHANNELS
WEB
CONSISTENT, END-TO-END USER EXPERIENCE
ACROSS CHANNELS & DEVICES WITH ‘FIORI’ DESIGN
INDUSTRIES
SALES
SERVICE
MARKETING
COMMERCE
SOCIAL & PREDICTIVE ANALYTICS
SAP HANA CLOUD/CUSTOMER ENGAGEMENT PLATFORM
SAP‘S CUSTOMER ENGAGEMENT AND COMMERCE STRATEGY (CEC)
OUR ROADMAP: FOCUS AREAS OF INVESTMENT
1. INNOVATE IN CLOUD
Across Sales, Service, Marketing,
Commerce, Social & Mobile
@
EMAIL
CALL
CENTER
MARKETPLACE
DIGITAL
GOODS
2. LEVERAGE ON-PREMISE
With hybrid solutions, private cloud,
and end-to-end integration
INTERNET
OF THINGS
SOCIAL
3. TURN INSIGHT
INTO ACTION
CONTENT
CENTER
MOBILE
POS
With predictive analytics
powered by HANA
MARKETING
CHANNELS
WEB
CONSISTENT, END-TO-END USER EXPERIENCE
ACROSS CHANNELS & DEVICES WITH ‘FIORI’ DESIGN
4. COVER ALL TOUCH
POINTS & CHANNELS
To engage with customers
the way they want to
INDUSTRIES
SALES
SERVICE
MARKETING
COMMERCE
SOCIAL & PREDICTIVE ANALYTICS
SAP HANA CLOUD / CUSTOMER ENGAGEMENT PLATFORM
SAP CLOUD FOR CUSTOMER
COMPREHENSIVE CEC SOLUTION PORTFOLIO BUILT FOR THE CLOUD
SAP Cloud for Sales with Marketing
SAP Cloud for Service & Portal
SAP Cloud for Social Engagement
Customer Insight
Key Characteristics:
•
Modern and consistent user interface (Fiori)
•
Predictive analytics and collaboration features
•
Fully mobile-enabled (online and offline)
•
Real-time based on SAP‘s HANA Cloud Platform
•
Prepackaged integration with SAP ERP / CRM
•
Secure, scalable and future-proof architecture
REACTIONS FROM ANALYSTS AND CUSTOMERS
“SAP Cloud for Sales, by being
a smart second-mover, has
jumped over first-generation
SaaS sales solutions, such as
Salesforce.com …because
SAP originally designed and
built Cloud for Sales with social,
mobile, and analytics in mind.”
Evan Quinn, EMA Research
January 2014
“SAP Cloud for Sales
is a comprehensive
sales application and
has been designed
with a mobile-first
approach.”
Forrester CRM, Market Overview:
Enterprise SFA Solutions, December 2014
“Replaced
Salesforce.com with
SAP Cloud for Sales
and had 83% user
adoption on day one.
Bas van Amerom, Global Information
Manager for Sales, AkzoNobel,
September 2014
1. ARCHITECTURE
In the Centre of the SAP‘s Cloud Strategy:
SAP Cloud for Customer
SAP JAM – PEOPLE-TO-PEOPLE COLLABORATION
MANAGED CLOUD
SAP
Business
Suite on HEC
CLOUD
SUITES
SAP Business
Warehouse on HEC
from SAP or PARTNERS
MARKETPLACE
SAP LINE OF BUSINESS CLOUD APPLICATIONS
PARTNER/
ISV APPS
ERP
PEOPLE
CUSTOMER
MONEY
SUPPLIER
ARIBA BUSINESS NETWORK – BUSINESS-TO-BUSINESS COLLABORATION
SAP HANA CLOUD PLATFORM
Application Development | Integration | Database and Analytics | Foundation
© 2015 SAP AG or an SAP affiliate company. All rights reserved.
HANA
CLOUD
APPS
Solution Architecture of SAP Cloud for Customer
Protected Core but open for Innovations on the Platform
OS
…
…
Customer Content (Key User and End User Tools)
Partner Content (SDK Enhancements, ABSL Script)
(ABAP, HANA XS)
SAP Public Solution Model (PSM) for Service, Social, Sales
DB/
Platf.
C4C APPLICATION CORE
TENANTS
Standard Edition for SAP
Cloud
for Customer
Private
Edition
for SAP Cloud for Customer (>1000 User)
SAP Cloud
for Sales
SAP Cloud
for Service
SAP Cloud
for Social
SAP Standard
Application Content
SAP Standard
Application Content
SAP Standard
Application Content
SAP Platform Content for BC, Fine-Tuning, Administration, etc.
SAP HANA as In-Memory Database
Suse Linux with Xen Virtualization
© 2015 SAP SE or an SAP affiliate company. All rights reserved.
10
SAP Cloud for Customer
Platform Architecture of SAP Cloud for Customer
SAP Cloud
for Sales
SAP Cloud
for Service
SAP Cloud
for Social
Engage-ment
Cloud Portal
Cloud Development
on Java EE
Cloud Integration
SAP Cloud for Customer Platform
Cloud Development
on HANA XS
SAP HANA CLOUD PLATFORM
Foundation and HANA DB Services
SAP Cloud for Customer (C4C) runs on top of SAP HANA Cloud Platform (HCP). Besides the own
Platform for Admin Tools C4C offers overall HCP Services as „Application Bundles“ to customers.
Support
Customer
Portal
-specific
Extension
SAP
(e.g.
ext.
Business
Portal)
Suite and
others
2. FLEXIBILITY
OVERVIEW CONCEPT
AND KEY USER TOOLS
Flexibility to adapt as your company’s needs change
Tools and Roles reflected in an overall Governance
Personalize
your workplace
Configure & Adapt
without coding
Extend & customize
with the SAP Cloud
Applications Studio
Sales Representative
Sales Operations
IT Department
or Partner
SAP Cloud for Customer
Flexibility Spectrum
Field of Action for
IT and Partners
Key User’s Tasks and Responsibility
Custom
Field
Custom Extensions Processes Data Model
Extensions CollaboAnalytics
Extended
Own
ration
Status & Additional
Custom
Custom Forms
Custom
Fields
DocumenActions Business
reports
3rd Party
Jam
Output
Objects Settings
tation & FAQ
Further
Integration
Forms
Usage
Workflow
Deployment
Own
Process
Interactive
and Rules
Help Center
Models
screens
Integration
Forms
Partial
Individual
Business
Data
Learning
Scope
Task
TerminoMashup’s
Integration
EXTENSION
Center
Management
logy
UI
Adaptations
Personalization
Business
Configuration
Text
Verticalization
Rules
Management
INTEGRATION
Translation
Screen Layout
Additional Tab
ADAPTATION
CONFIGURATION
UI & Portal
Mashups
Interactive
Forms
SAP Cloud for
Customer Core
Mobile UI
Alternative
User Interface
A2X
Collaborative
Processes
Biz Events
DEVELOPMENT
Composite
Apps
Scope, Configure and Implement the Solution
Central Business Configuration
 Configure best practices
through business questions
and guidance
 Use an engineered setup
that makes implementation
predictable
 Reconfigure when
business needs
change
3. DEVELOPMENT
a) SAP Cloud Applications
Studio (SDK)
SAP Cloud for Customer runs on the HANA Cloud Platform
• SAP Cloud for
Customer natively
enables
customizations and
integrations via SDK
and open APIs
SAP Cloud for Customer
KUTs & open APIs
SAP HANA Cloud Platform
• Customers and partners
can leverage HANA
Cloud Platform to build
next generation
extension apps
Extension Apps
SDK
SAP HANA AppServices
www
Integration
Portal
Analytics
Collaboration
Security
Mobile
SAP HANA DBServices
Transactions
Analytics
Streaming
Predictive
Spatial
Text Mining
Develop the „Last Mile“ in SAP Cloud for Customer
End-to-end Development Environment embedded
5.
SAP Cloud Applications Studio – Software Development Kit (SDK)
Solution
Extensions:
Integrated SAP Cloud
Applications Studio
development environment based
on Microsoft Visual Studio
Access the Cloud for
Customer Core via the Public
Solution Model (PSM) layer
End-to-end software
lifecycle management
 Modification-free
 Multi-tenant
 Multi-device
 De-coupled
lifecycle
 Scalable
 Easy to integrate
Reuse of key user tools e.g.
field extensibility and reports
builder
Enhanced developer
productivity through wizards
Introducing the Public Solution Model
What is it and how can you use it?
The Public Solution Model (PSM) is the released Business content for C4C and other Cloud
Applications which can be used within SAP Cloud Applications Studio. The content types which are
published are e.g. Business Objects, Business Configuration Objects, Data Types, Form Message Types,
Object Value Selectors, Embedded Components, UI Inports / Outports, Public UI Anchors and Business
Adaptation Catalogue (BAC) entries.
Use Cases
 Business Objects (BO)
Extend Standard BOs
Build new BOs with links to SAP BOs and based
on global data types
 User Interface (UI)
Navigate from/to UIs (e.g. mashups)
Extend User Interfaces through Public Anchors
Build new UIs on SAP BOs and partner BOs
 Business Configuration
Integrate partner BC structures into SAP BAC
 Analytics
Define new reports on analytical views
Define new analytical views on SAP BOs
 Forms
Build new forms on form message types
Build new form message types on SAP BOs
 Business Task Management
Define new tasks for BOs
 Processes
Process chain browser provides end-to-end process
visibility adopting to Business Configuration
 Process integration / enterprise services
Integrate components via services
Generate new A2X services for standard BOs
Develop new services based on BOs and data types
SAP Cloud Applications Studio
Development Examples
Business
Objects
User Interfaces
Web Services
Reports &
Dashboards
Pattern-based
Business Scripting
Language
Approval, Email
& Notifications
For Smartphones,
Tablets, Desktops
Business
Configuration
Provider, Consumer
SOAP / REST
Mass Data
Runs
Forms, Excel
Up/Download
SAP Cloud Applications Studio
Development Examples
Integration &
Reuse of SAP
Public Objects
Extension Fields
for SAP Public
Objects
Extension Logic
for SAP Public
Objects
UI Flexibility
for SAP Public
Objects
Translation
Open XLIFF
Standard
Key User
Environment
Development
Environment
Patterns
Wizards
1
Web-Based
Based on MS
Visual Studio
2
Debugging
Tracing
3
LifeCycle
Management
SAP Cloud Applications Studio
Software Lifecycle
5.
Characteristics:
a) Customer-specific Solutions:
Customer
Prod.Tenant
Customer
Test Tenant*
Down- &
Upload
Develop
Extension
*Alternatively Customer
Development Tenant
Configur
e & Use
•
All development artifacts reside
in the customer landscape
(own namespace)
•
Intellectual property typically
belongs to the customer
Characteristics:
Partner
Tenant
Down- &
Upload
Template
100% customer-specific
End-to-End
Solution
b) Solution Templates:
Develop
•
Customer A
Test Tenant
Customer A
Prod.Tenant
Customer B
Test Tenant
Customer B
Prod.Tenant
Customer …
Test Tenant
Customer …
Prod.Tenant
•
Solution can be “prepared” as
solution template
•
Development is done in the
partner namespace
•
IP belongs to the partner
•
The remaining x% of the scope
can be developed as customerspec. solution
3. Development
b) SAP HANA
Cloud Platform
SAP Cloud for Customer runs on the HANA Cloud Platform
• SAP Cloud for Customer
natively enables
customizations and
integrations via SDK and
open APIs
SAP Cloud for Customer
KUTs & open APIs
• Customers and
partners can leverage
HANA Cloud Platform
tools to build next
generation extension
apps
Extension Apps
SDK
SAP HANA Cloud Platform
SAP HANA AppServices
www
Integration
Portal
Analytics
Collaboration
Security
Mobile
SAP HANA DBServices
Transactions
Analytics
Streaming
Predictive
Spatial
Text Mining
SAP’s Cloud Application Extensions Strategy for Partners
 SAP HANA Cloud Platform is the center piece
of SAP’s application extension strategy in the cloud
 SAP is committed to bring rich applications
extensions on the SAP HANA Cloud Platform
 SAP is dedicated to build, enable and nurture
a healthy and thriving application extensions
ecosystem on the SAP HANA Cloud Platform
 SAP encourages partners to take advantage of
this opportunity to extend their business in the cloud
What SAP HANA Cloud Platform Can Do for You
Extend existing applications and build new ones on top of the SAP HANA platform in the cloud
Build
Extend
Extend
New Cloud Apps
Cloud Apps
On-Premise Apps
Integration Showcase: Account & Contact Data Maintenance
SAP Cloud for
Customer
SAP HANA Cloud
J2EE Application
Scenario Overview
Accessing multiple
Customers
online self-services like
Contact Data Maintenance
Interacting with
the customer‘s request
Respective Sales /
Service Representative
by approving / rejecting
contact data changes
Integration Showcase: Account & Contact Data Maintenance
SAP Cloud for
Customer
SAP HANA Cloud
J2EE Application
Process Flow
2
1
Read contact data
3
Change contact data
 Query Account data
 Update single contact
 Read single Contact
 Request change for single
contact
Account and contacts
 Account and contact
management
4
Approval workflow
 Sales Rep receives workflow
 Sales Rep approves / rejects
requested changes
 Update single contact master
data
Receive notification
6
 Receive notification that
the contact changes have
been approved or rejected
5
ERP (optional)
 Automatically
replicate updated
contact to SAP ERP
system
Integration Showcase: Account & Contact Data Maintenance
SAP Cloud for
Customer
SAP HANA Cloud
J2EE Application
Summary
Custom-developed externalfacing portal application which is
tightly connected to the SAP
Cloud for Customer system
Standard SAP Cloud for Customer
solution with some minor
enhancements implemented in SAP
Cloud Applications Studio
SAP UI 5
Business Logic without persistency
SOAP Web service Consumption
SAP Cloud Application Studio enhancements:
custom business object, approval logic, UIs and
web service provisioning
SAP Cloud for Customer
SAP HANA Cloud Platform Reference Customers
Insight Selling Suite offers extended
Configure-Price-Quote functions for C4C
Integrates with the C4C sales scenarios and SAP ERP for
product configuration and pricing
Robust e-Commerce sites for the sale
of Jaguar Land Rover merchandise,
with a focus on user experience
Responsive design across smart phone, tablet and desktop
devices
Reconciliation of inconsistent human
capital management (HCM) data
Seamless integration with on premise and SuccessFactors
cloud systems
Assure accuracy and confidence of
core HCM data, especially given
company transformation, in order to
make talent-driven business decisions
SuccessFactors Extension
Order management call center
application for Danone South Africa
Delivered under budget and the development process
much faster than expected.
User friendly mobile congress
app to support the annual VNSG
congress for 1500+ attendees
Single application for multiple platforms,
including Android, iOS, web
4. CLOUD
DEVELOPMENT
PARTNER PROGRAM
AND FURTHER
INFORMATION
SAP Cloud for Customer Administrator & Key User Tools
Administrator Guide
Business Configuration
Service and Social Settings
Define Solution Scope
Communication Channels
Implementation Project and Activity Tasks
Social Media Setup, SLA Setup
General Settings
CTI Integration and Live Activity Pane
Portal Adaptation (Support/Partner Portal)
Organizationsl Management
Define Business Roles
Sales and Marketing Settings
User and Access Management / Restrictions
Configuring Leads, Opps, Quotes
Integration, Comm. Arrangements, WebDAV
Sales Target Planning
Workflows
Business Task Management
Terretory Management, Price Lists
Retail Execution
Campaign and E-Mail Templates
Notifications and Approcal Processes
More information: https://help.sap.com/cloud4customer  Administrator Guide
SAP Cloud for Customer in SAP Service Marketplace
Integration Guides
More information: https://service.sap.com/cloud4customer
Join us on SCN:
C4C Community
More information: http://scn.sap.com/community/cloud-for-customer
SAP Cloud Applications Studio
Developer Guides and Community
Cloud Applications Studio Landing Page
Tutorials & How-To‘s:
http://www.sap.com/cloudapplicationsstudio
https://www.youtube.com/playlist?list=PLlv98
Yv1vqFsqBCDWG0MNn_GmmlpnXioz
SDK Documentation
http://help.sap.com/studio_cloud?current=sdk
SAP Community Network
http://scn.sap.com/community/cloud
http://scn.sap.com/community/businessbydesign/studio
SAP Press
http://www.sap-press.de/2461
SAP Cloud for Customer
Training Curriculum for Key Users and Developers
C4C10: SAP C4C Project Implementation
•
Goals: Equip project team members to configure and implement C4C
•
Duration: 4 Days
•
Audience: Project managers, application consultants, key users
https://training.sap.com
C4C30: SAP Cloud Applications Studio
•
Goals: Empower development teams on SDK for C4C application extensions
•
Duration: 4 Days
•
Audience: Technical consultants, developers
C4C50: SAP C4C Integration with On-premise SAP Solutions
•
Goals: Enable technical consultants to configure and implement C4C integration scenarios with
SAP ERP and SAP CRM on-premise applications
•
Duration: 4 Days
•
Audience: Integration developers, BASIS administrators, application and technical consultants
Trainings in 2015: http://scn.sap.com/community/cloud-for-customer/blog/2015/01/08/c4c-training-schedule-q1-2015
Please provide us your feedback via https://my304777.crm.ondemand.com
(User: SAPCloudPartner / Password: Welcome1)
Feel free to connect with me at:
https://www.linkedin.com/in/svenfeurer
sven.feurer@sap.com
THANK YOU
CUSTOMER
REFERENCES
“Nespresso maintains a direct
dialogue with our consumers and Club
Members. Worldwide they interact
with us through an array of consumer
contact points. SAP Cloud for Sales
allows us to focus on delivering the
ultimate coffee experience to our
consumers.”
Jean-Marc Duvoisin, CEO, Nestlé Nespresso SA
DIGITAL TRANSFORMATION
WITH A CLEAR FOCUS ON
THE CUSTOMER JOURNEY
& EXPERIENCE
OBJECTIVE
Equip sales teams to
engage with new
customers and
penetrate new
markets while
managing increasing
customer and buying
process complexity.
SOLUTION
BENEFITS
SAP Cloud for Sales
Retail Execution
hybris B2C Commerce
More effective activity
planning and visit
execution with the
ability to take orders
and execute trials on
the spot. Better lead,
account, and pipeline
management.
“It's really about transparency –
understanding where we win, where
we lose, and why. With SAP Cloud for
Sales we can gather that information
and understand the markets even
better, so we can be more innovative,
engaging, and responsive to our
customers' needs.”
MIGRATION FROM
SALESFORCE.COM
TO SAP HANA
CLOUD PLATFORM
AND CLOUD FOR
SALES
Bas van Amerom, Global Info Mgr for Sales, AkzoNobel
OBJECTIVE
Easily identify sales
opportunities and
have the insight into
all customer activity
in order for sales to
be relevant and
responsive.
SOLUTION
SAP Cloud for Sales
(migration from
salesforce)
BENEFITS
Integrated sales
platform with backoffice
integration provides
complete customer and
wins transparency and
easy to use, mobile
interface provides
everything sales needs
on the road.
“SAP Cloud for Sales allows our
sales force to have a global reach
with client data at their finger tips
anywhere, anytime. We are able to
service our clients better and SAP
helps us simplify a very complicated
business”
LONG TIME
SAP CRM
CUSTOMER
GOES MOBILE
WITH SAP CLOUD
FOR SALES
Lew Reed, VP Sales Operations, Bentley
OBJECTIVE
Manage the entire
sales cycles from
account contact
management to
activities, leads and
opportunity
management for all
our sales globally.
SOLUTION
SAP Cloud for Sales
SAP CRM
BENEFITS
Rolling out to 450
Users. Complete
customer insight and
end-to-end visibility
into lead to cash
service process. With
collaboration, powerful
analytics and mobileenabled, sales has
everything they need
at their fingertips.
ROLL-OUT OF
SAP CLOUD
FOR SALES
TO 1100 USERS
GLOBALLY
OBJECTIVE
Centralize sales
process with price
management,
increase customer
retention, and
complete business
reporting.
SOLUTION
SAP Cloud for Sales,
SAP ERP
BENEFITS
Integrated sales
platform with ERP
integration provides
complete customer
and sales transparency
with easy to use,
mobile interface
provides everything
sales.
SAP CLOUD
FOR SALES:
FROM START
TO FINISH
IN 8 WEEKS
OBJECTIVE
Sales pipeline
management with
leads and Opportunity
management, Mobile
access including IPad,
IPhone and Android
devices, and
integration with ERP
SOLUTION
SAP Cloud for Sales
BENEFITS
Rolling out to 1200
Users. Complete sales
management with
mobile-enabled, sales
has everything they
need at their fingertips.
SAP CLOUD
FOR SALES:
FROM START
TO FINISH
IN 8 WEEKS
OBJECTIVE
Leverage insight with
SAP ERP through the
ease of use and
power of Cloud for
Sales
SOLUTION
SAP Cloud for Sales
BENEFITS
Enhance sales
productivity and
effectiveness, provide
management
transparency into
business and leverage
insights from ERP
ENHANCED
CLIENT RELATIONSHIP
MANAGEMENT
THROUGH SEAMLESS
INTEGRATION
OBJECTIVE
Connecting 60,000
worldwide sales with
immediate access to
client information
enables exceptional
service anytime,
anywhere.
SOLUTION
SAP Cloud for Sales
BENEFITS
Efficient and optimized
campaign-to-cash
processes enabled
through seamless
systems integration to
ERP and other
systems.
© 2015 SAP SE or an SAP affiliate company. All rights reserved.
No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP SE or an SAP affiliate
company.
SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP SE (or an
SAP affiliate company) in Germany and other countries. Please see http://global12.sap.com/corporate-en/legal/copyright/index.epx for additional trademark
information and notices.
Some software products marketed by SAP SE and its distributors contain proprietary software components of other software vendors.
National product specifications may vary.
These materials are provided by SAP SE or an SAP affiliate company for informational purposes only, without representation or warranty of any kind, and
SAP SE or its affiliated companies shall not be liable for errors or omissions with respect to the materials. The only warranties for SAP SE or SAP affiliate
company products and services are those that are set forth in the express warranty statements accompanying such products and services, if any. Nothing
herein should be construed as constituting an additional warranty.
In particular, SAP SE or its affiliated companies have no obligation to pursue any course of business outlined in this document or any related presentation,
or to develop or release any functionality mentioned therein. This document, or any related presentation, and SAP SE’s or its affiliated companies’ strategy
and possible future developments, products, and/or platform directions and functionality are all subject to change and may be changed by SAP SE or its
affiliated companies at any time for any reason without notice. The information in this document is not a commitment, promise, or legal obligation to deliver
any material, code, or functionality. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ
materially from expectations. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates,
and they should not be relied upon in making purchasing decisions.