CORPORATE CITIZENSHIP
REPORT 2009
ABOUT AMWAY
A Solid Foundation
Founders Fundamentals
Corporate Values, Vision, Ethics
World Recognition Awards
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6
7
8
10
THE WORKPLACE
Employee Benefits
Global Talent Development
Optimal You: Creating a Culture of Wellness
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14
17
18
COMMUNITIES Good Neighbor
Amway One by One Campaign for Children
One by One Focus Areas
Success Story: Goal by Goal
Regional Highlights
Success Story: Little Bits
A Long Tradition of Volunteering
Success Story: China Embraces Volunteerism
Disaster Relief Efforts
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22
23
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27
30
39
40
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FAMILY OF BRANDS Family of Brands
Research & Development Quality Assurance Safety Measures in Manufacturing
Operational Excellence (OPX)
Success Story: Kids’ Food Basket
Supplier Code of Ethics
Product Recall Policy
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46
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48
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50
51
52
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ENVIRONMENTAL MISSION
Our Environmental Mission
Stewardship Initiatives Energy Boards
Work Life and Wildlife
Memberships and Certifications
Nutrilite™ Quality from the Ground Up
Success Story: Analyzing Product Lifecycles
Success Story: Carbon Zero
Success Story: Energy Kaizens
Success Story: Watching Our Waste
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56
57
58
59
60
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63
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65
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LOOKING TOWARD THE FUTURE
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2
Welcome!
Steve Van Andel, Chairman
We’re pleased to bring you this Corporate Citizenship Report to tell the
Amway story.
Amway is a company that uniquely integrates its four essential
elements: our family of brands, our business opportunity, our distributors’
relationships and our citizenship efforts—a purposeful reflection of our
global consciousness, to create positive change in people’s lives globally.
The Amway story and its citizenship efforts began in 1959, and every
single day brings something new to add. Whether it’s an innovative
product breakthrough to make someone’s water more drinkable or a
response to a disaster half-way around the world, we’re a company that
believes in making improvements—in lives and in communities.
Doug DeVos, President
Our Amway distributors, employees and many strategic suppliers and
partners understand that it’s about so much more than the products we
sell and the business opportunity we provide. It’s about why we do things,
and how we create positive change in people’s lives, homes and
communities around the world.
This report focuses on the citizenship component of the Amway story.
We hope by reading it, you will learn some things you didn’t know. We
welcome your participation in our efforts to positively transform lives.
We encourage you to interact with the programs, people and processes
described here.
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ABOUT AMWAY
4
A Solid Foundation
Founded in 1959 by Rich DeVos and
Jay Van Andel, Amway began as a low-cost
business opportunity, combining welldesigned, high quality products with an
innovative direct-selling business model,
based on personalized relationships.
Since then, Amway has grown to become a
powerful global enterprise, bringing people
around the world together with life-changing
opportunities.
Amway is still owned by the DeVos and
Van Andel families. Doug DeVos, Rich’s son,
is President, and Steve Van Andel, Jay’s
son, is Chairman. The families are equally
represented on the Amway Board of
Directors, which also includes three
directors from outside the company.
Markets and
Operations
Amway operates in most major regions of
the world—more than 80 countries and
territories—including Greater China, Asia,
North America, Europe, Latin America and
Australia/New Zealand/South Africa.
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Mid 1960’s: Co-Founders Jay Van Andel and Rich DeVos
Founders
Fundamentals
When we say we are a company built on values,
we mean it. Our Founders Fundamentals are
embedded, literally, in stone in front of our
World Headquarters in Ada, Michigan, and
prominently displayed in our newly-renovated
corporate lobby.
Freedom. Family.
Hope. Reward.
Amway will always support the
fundamental freedom of people
to determine their own future,
allowing them the time and
resources to protect and nurture
their families. In addition, Amway
will always offer hope to individuals
and the opportunity to receive
rewards in proportion to their
efforts.
These fundamental principles, along with our
corporate values and vision, provide a solid
foundation for all our business operations,
from our dealings with our distributors to the
leadership positions our executives hold within
their communities.
2009: Doug DeVos, President and Steve Van Andel, Chairman
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Corporate Values
Our well-established corporate values are a constant
reminder that our business centers on people. They
support our desire to create positive change and provide
opportunities for others to build a better life:
Integrity
Personal Worth
Partnership
Free Enterprise
Achievement
Personal Responsibility
Our Vision: Helping People
Live Better Lives
Our vision is: Helping people live better lives. For our
employees, it means helping them develop their talents,
encouraging them to maintain healthy lifestyles and
providing a safe, pleasant work environment. For our
distributors, it means offering them opportunities for a
better future and well-designed products to improve the
lives of others. For our communities, we strive to make
them stronger by giving generously of our time, talent
and resources.
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Business Ethics
Amway is a global enterprise and our
operations are subject to the laws of many
different countries around the world. While
local laws and customs may sometimes
differ, our priority of maintaining the highest
ethical standards is always the same,
based on well-established corporate values.
Our business ethics are universal and are
something stronger and greater than merely
complying with the law in a given jurisdiction.
We believe honor and integrity are essential
to our business success.
We value our employees. Amway works
hard to maintain a safe, clean and friendly
work environment for all its employees. We
do not tolerate harassment, intimidation,
violence or drugs in the workplace. We prize
diversity and believe that all people should
be respected and treated fairly regardless
of their sex, race, ethnicity, disability, age,
or religion. Amway believes in providing a
stimulating work environment that creates
opportunities for all employees to achieve
their full potential.
We are loyal to our company. Amway
employees are expected to act in the
company’s best interest and to exercise
solid judgment unclouded by personal
interests or divided loyalties. We keep
business information private and do not
misuse it for personal gain or to the
detriment of the public or other companies.
Honesty and loyalty are key virtues on an
individual level for all Amway employees as
well as on a corporate level.
We are honest in all business dealings.
Amway employees are expected always
to record and report business information
honestly, truthfully and to maintain accurate
books and records. Our legal staff works
closely with our local affiliates and with
government officials all over the world to
ensure that all laws and regulations are
followed explicitly. We do not make any
payments to foreign government officials for
the purpose of securing unfair advantage;
we comply with local anti-corruption laws,
including the United States Foreign Corrupt
Practices Act (FCPA). When business
customs call for giving and receiving gifts
and entertainment, we exercise good
judgment and moderation.
We value fair competition. As a proud
advocate of free enterprise, we never
agree with a competitor to fix prices,
divide territories, or allocate customers.
We respect our own and others’ copyrights,
trademarks, patents, trade secrets and
other forms of intellectual property.
We protect our consumers. We stand
behind the quality of our products and
guarantee customer satisfaction. If for
any reason the consumer is not completely
satisfied, product may be returned within
a specified period for an exchange or refund
of the product price and applicable tax.
Additionally, Amway works with consumer
protection organizations to support
consumer education programs.
We support ethical direct selling. Amway
is one of the most successful direct
selling companies globally, engaging more
than three million individuals around the
world who build their own businesses in
partnership with Amway. We are committed
to working with other ethical companies
through industry organizations to promote
direct selling and ensure ethical conduct.
We believe in the community and the
environment. Amway is committed to being
a good global corporate citizen. We are a
responsible steward of the environment
and work hard to preserve and conserve
natural resources. We also have a strong
and tangible tradition of generously
supporting and improving the communities
in which we do business.
The World Federation of Direct Selling
Associations (WFDSA) is made up of 57
national Direct Selling Associations (DSAs)
and one regional federation. Membership
in the WFDSA requires a commitment
to abide by the WFDSA Code of Ethics, established
to protect consumers globally. Amway staff around
the world hold more than 50 leadership positions in
Direct Selling Associations. Amway also supports the
Direct Selling Education Foundation, which works to
serve the public interest with education, information
and research.
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World Recognition Awards
Amway and its affiliates have been recognized with numerous awards for our environmental, citizenship and
business excellence programs. Global samples are listed below.
 United States
China (continued)
Circle of Honor Award to Doug DeVos – 2009, Direct Selling Education
Foundation
Most Influential Multinational Companies – 2008-2004, China Business
News, Shanghai Foreign Service Company, Horizon Research Consultancy
International Corporate Social Responsibility Award – 2005, U.S.
Chamber of Commerce Center for Corporate Citizenship
Group China Charity Award – 2008, 2005, Ministry of Civil Affairs
Best Corporate Social Responsibility Award – 2005, The International
Business Awards (Stevies)
Vision for Tomorrow Award – 2005, Direct Selling Association
Family-Owned Business of the Year 2004, Family Owned Business
Forum, Grand Rapids Area Chamber of Commerce
Young Volunteers Contribution Award – 2006, Central Committee,
Communist Youth League, Chinese Young Volunteers Association
#1 in Top 100 Companies in Business Technology – 2005, Information Week
Charity Star Enterprise – 2005, 2004, China Children and Teenagers’
Fund
 Australia
Environmental Labeling Excellence Award – 2004, Ministry of
Environmental Protection
Contact Centre of the Year – 2006, Telecommunications Users
Association of New Zealand
10 Best Employers – 2001, Hewitt Associates, Wall Street Journal Asia,
Far Eastern Economic Review
Innovation – Direct Mail/Business to Business – 2004, Australian
Catalogue Association
 Colombia
 Brazil
Contribution to Education – 2003, The American Society of Bogota
Great Place to Work – 2008, Great Place to Work Institution/Epoca
Magazine
Work Generation – 2002, Portafolio Empresarial 2002
 Canada
 Czech Republic
Community Service Award – 2005, Direct Selling Association of Canada
Contributions to Providing Homes for Children – 2006, Home Hope
Support to Children – 2001, UNICEF
Making a Difference Award – 2005, Direct Selling Association
Support for Economic Education – 2007, Junior Achievement Czech
Republic
Healthy Worksite Award – 2005, 2002, Middlesex-London Heart Health
Contributions to Children – 2007-2005, UNICEF Czech Republic
Industry Innovation Award – 2001, Direct Selling Association of Canada
 Hong Kong
 China
Caring Company Logo – 2009-2006, Hong Kong Council of Social
Service
Best Logistics Green Service Award – 2009, Modern Logistics
Platinum Award, Trusted Brand in China; Gold Award in Asia (Nutrilite™ ) –
2009-2006, Reader’s Digest
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Gold Award for Volunteer Service – 2008, Social Welfare Department
 India
Appreciation Awards – 2005, 2004, World Blind Union (WBU), Central
Red Cross Bank and National Child Protection Agency
 Indonesia
 Singapore
Recognition Award – 2009, Indonesian Children Oncology Foundation
Silver Award – 2008-2007, Singapore Children’s Society
 Korea
Merit Award – 2006, Singapore Children’s Society
Child Protection Award – 2009, Ministry of Health and Welfare
Special Recognition Award – 2006, Singapore Tourism Board
Marketing Frontier Award –2009, Korea Marketing Association
 Slovakia
Family/Women Friendly Foreign Firm – 2008, Daily Hangyerae
Certificate of Appreciation – 2005, 2006, UNICEF Slovakia
Appreciation Award – 2007, Republic of Korea National Red Cross
 Slovenia
Appreciation Award – 2006, Good Neighbors International
One World – One Hope – 2005, UNICEF Slovenia
Health and Welfare Minister Citation – 2006, Health and Welfare
Department of Korea
 Taiwan
 Malaysia
Outstanding Foreign Firms Award – 2009, General Chamber of
Commerce
Super Brands Awards – 2009-2005, Reader’s Digest
Best First-Line Service Quality – 2009, Global Views Monthly Magazine
Branding Excellence in Direct Selling Category – 2009, 2007, 2006,
The Brand Laureate
Trusted Brand Award – 2008-2005, Reader’s Digest
Best Managed Company and Best Corporate Governance – 2004,
Finance Asia
Best Operation Award in Logistics – 2005, Business Department of
Economic Affairs Ministry
Top 10 Overall Best Managed Company – 2000, Asiamoney Magazine
Top 100 e-Value Enterprises – 2001, eCommonWealth Magazine
 Mexico
ESR (Socially Responsible Company) – 2007-2005, CEMEFI, ALIARSE
 Philippines
Ideal Brand for Consumers – 2008-2002, Management Magazine
Top 10 CSR Company – 2000, Networking Magazine
 Thailand
Anvil Award of Merit for Public Affairs and Communication – 2006,
Public Relations Society of the Philippines
Outstanding Establishment for Achievement on Labor Relations/
Welfare – 2009-2006, Department of Labor Protection/Welfare,
Ministry of Labor
 Poland
ISO 14001 Certification – 2009-1997, AJA EQS (Thailand) Ltd.
Honored by Polish National Committee – 2005, UNICEF
ISO 9001: 2000 Certification – 2009-2001, AJA registrars Ltd.
Honorable Support of Charity Activity – 2001, International
Foundation Health Heart and Mind
Clear & Accurate Product Label Award – 2002, Office of the Consumer
Protection Board
 Russia
Consumer Protection Label Award – 2001, Office of the Consumer
Protection Board
UNICEF Inclusive Education Program – 2008, Federal Council of the
Russian Federation
Bronze Award for the “Amway Rice for Good Quality Life” – 2000,
Thammasat University
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THE WORKPLACE
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Amway employees: Georgia Chen, Jon Brickner,
Kim Drabik, Matthew Darin, Marisa Spatafore, Angela Nelson,
Paul Seehra, Sarah Whitehead, Alice Peng and Sergio Carrillo.
The Workplace
We maintain safe, clean, friendly work
environments for all our employees at our
facilities worldwide. And as a global health
and beauty company, we encourage our
people to lead and maintain healthy
lifestyles and provide plenty of opportunities
for them to do so. Also ingrained in our
workplace is a performance-driven culture,
one that rewards people for their achievements and provides employees with all the
resources they need to create great careers
at Amway.
Employee Benefits
At our World Headquarters in Ada, Michigan,
employees work in a one-million-plus square
foot corporate, manufacturing and distribution
complex that stretches more than a mile.
42% of 430 acres at Amway World Headquarters=
wildlife habitat and open space.
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Amway expects the best from our
employees in terms of ideas, talent and
dedication. The rewards are numerous:
open communication, continuous, targeted
career development, internal advancement,
generous pay based on performance and
comprehensive benefits. These include
medical, dental, prescription and vision
coverage, and company-matched 401(k).
Employees at our World Headquarters
also enjoy an employee store, wellness
programs and an on site state-of-the-art
fitness center with top-notch equipment
and instructors.
A safe workplace is a
happy workplace
At our World Headquarters, a collaborative
effort between staff and management
to pro-actively identify and resolve issues
that may pose a hazard in the workplace.
This empowers people to take personal
responsibility for safe practices in their
own departments, resulting in continuous
improvement throughout our entire
organization. Perhaps that’s why
Amway consistently outperforms similar
businesses in the U.S. in safety, with total
injury incident rates at 30 percent less
than the industry average.
A stable, loyal workforce
We’re proud of the breadth, depth and
longevity of our workforce at our World
Headquarters. Most of our employees
have been with us for more than 10 years.
Amway employee: Emily Rhodes
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“Most of what we do is really
around intentional, targeted
talent development; that is,
giving people what they
need to perform at the
highest level to support our
culture and objectives.”
Kee Meng Yeo, Director, Global Talent Development
Amway employees: Jessica Ellis, Jon Brickner,
Alice Peng and Clint Throop
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Global Talent Development
Amway maintains a Talent Development Department at our
World Headquarters to support our key enterprise strategy
of developing a performance-driven culture across our entire
corporation. As a values-based employer of choice, we strive to:
• P
rovide people with the tools and resources they need not
only to meet job requirements, but to move ahead.
• “Intentionally” develop people, based on what they need personally, to perform and contribute at the highest level.
• Provide many development opportunities to help employees enhance their skills and knowledge in support of company goals.
Our ultimate goal is that Amway would be recognized globally
as the values-based employer of choice. Our talent programs
are designed to feed directly into that objective and to
encourage individuals to take responsibility and be pro-active
in their own career development. Comprehensive programs
encompass all aspects of an individual’s growth, from easy-touse self-assessment tools to leadership development courses
designed for global executives.
Our internship program at Amway World
Headquarters attracts the best and brightest
college students. It gives them a paid, realworld work experience and helps us build a
sustainable workforce at the same time. The
program was cited in a national U.S.
publication, “Best Practices in HR” in 2009.
Talent Development in China
Between 2006 and 2009, our China staff
increased rapidly, going from approximately 5,200
to more than 7,000 people.
To help employees reach their full potential, ensure their
continued success and remain a highly desirable employer,
China has robust talent development programs in place that
begin with new hires and encompass every phase of
individual growth.
Holistic and progressive by design, its programs include:
1. compulsory training for new hires;
2. individual assessment tools;
3. identification of high potential employees;
4. managerial and supervisory training; and
5. strategic leadership courses for directors and executives.
Proficiency in the English language and immersion in the
Amway culture of innovation are also built into these programs,
providing a complete support system in which employees in
China can grow to fulfill their highest career ambitions.
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Optimal You: Creating a Culture of Wellness
In 2005, we launched the Optimal You
program at our World Headquarters to
create a work environment that aggressively
promotes healthy and enriching lifestyles for
all employees who work here. Since then, it
has evolved to encompass a broad range of
services and programs.
In 2008, we began zeroing in on the top
five health risk factors in our World Headquarters workforce to develop preventive
programs targeting those factors. The main
goal is to help improve the lives of our
employees, and we also hope to reduce
significant health care costs and compile
useful data for the future.
Between 2008 and 2009, employees
who participated in our annual screening
showed improvements in 42 out of 69
health categories.
The Optimal You program will
be expanding globally to our
affiliates in 2010.
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Optimal You
Core Pillars
FUEL:
Nutrition and brain fitness
RENEW:
Self care, stress management and sleep
CONNECT:
Relationships with self,
others and community
MOVE:
Physical activity and weight
management
With the vision of becoming a leader in
corporate employee wellness programming,
our key programs and services include:
• Optimal You Fitness Facility. Located on site
at our World Headquarters, this well-equipped
facility annually averages more than 1,500
member participants with over 160 various
health and fitness programs, clinics and classes.
• Optimal You Incentive Program. Employees
can save up to $384 annually in health
care premiums by participating in a simple
two-step health risk assessment/screening.
Approximately 60 percent of our World
Headquarters workforce participates.
• Optimal You Work-Life Series. This
comprehensive program—with services ranging
from childcare and eldercare resources to
financial planning—helps employees maintain
balanced lives, boost their performance and
support the growth of the Amway business.
• Optimal You Nutrition. Educational sessions,
demos and informational clinics highlight
specific Nutrilite™ supplements and provide free
product samples to employees.
• Corporate Wellness Coalition. In 2008,
Optimal You leadership at Amway initiated
a partnership with other large corporations
near our World Headquarters to share ideas
and experiences. Our goal? To collectively
create a “best practices” standard to improve
the wellness of all our employees, build a
stronger regional economy and attract/retain
the best talent.
Amway has been awarded and recognized
by the American Heart Association as a
“Fit-Friendly Company.”
1,500 fitness facility members
160 health and fitness programs
$384 annual healthcare premium
savings for participants
“As a global leader offering high quality health
and beauty products, it only makes sense that
we ‘walk the talk’ and offer our employees a
culture that supports healthy lifestyles.”
Tom Boehr, Manager, Optimal You
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COMMUNITIES
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Amway distributor teaching art to children in China
Good Neighbor
Since 1959, Amway and
its distributors have given
At Amway, we work hard to ensure that wherever we do business, communities benefit.
Whether we’re adding to the visual appeal of our neighborhoods through our beautifully
landscaped facilities, building playgrounds or helping a child learn to read, we believe
it is our responsibility—and our privilege—to share our resources. It’s what being a good
corporate citizen is all about. As a result, we have a long history of generously helping to
improve lives—and communities—wherever we operate.
$371 million to a host
of causes, in addition to
the millions of dollars the
founding families have
personally given to charities
around the world.
Amway employee, Lauren Walker mentors high school students.
“Being a good corporate citizen is more than words at Amway.
Our employees and distributors roll up their sleeves and dive into
community projects, not because they have to, but because they
want to. That’s who we are.”
Dana Boals,
Vice President, Global Amway Brand
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Since 2003, the Amway One by One
Campaign for Children has:
Started in 2003, our Amway One by One Campaign for Children is
based on a philosophy of providing opportunities, one person at
a time. It’s a reflection of our business model—individuals working
together to create something more than they could ever dream of
on their own.
One by One rallies the resources of the entire Amway family
distributors, employees, affiliates and customers—to make a
difference in the lives of children around the world. Today, in every
country and every community where Amway operates, thousands
of employees and distributors support hundreds of charitable
organizations to offer children the resources they need to live,
achieve, learn—and of course—play.
Why children? It’s widely recognized that children are our future,
and yet, for millions of children, life is a daily struggle to survive.
Helping children gives us a chance to put our values to work and
change the world, one child at a time.
One child. One opportunity for a better life. One smile. One ray
of hope. Each child touched by One by One paints a clear picture
of who we are and why we have taken this cause to heart. Get to
know the many children of the One by One Campaign by visiting
www.amway.com/makingadifference.
1,300,000 hours = 89 full time
employees per year for 7 years
Provided hope and opportunity to
7,000,000
children
Contributed more than
1,300,000
employee and distributor volunteer
hours to children’s programs
Donated more than
$112 million
to children’s causes worldwide
Supported hundreds of
charitable organizations
in more than
50 countries
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Focus Areas
UNICEF Partnership, Romania
Boys & Girls Club of Buena Park,
California
Project Sunshine, China
Easter Seals, Florida
Live
Achieve
Learn
Play
In many countries,
children lack the
basic necessities for
survival. But when
they are cared for, they
can look forward to
their future with hope
and optimism.
Children have unlimited
potential, but they
sometimes need help
achieving their goals.
When programs unlock
the potential of children
with unique needs,
special abilities emerge.
Education opens
doors to a brighter
future and provides an
understanding of the
world around us. Whether
it is academic skills or
cultural enrichment,
Amway is helping children
to learn and to grow.
Children grow most
through enriching
experiences which are
often found through
the simple act of play.
Our involvement helps
provide the space and
resources for this most
basic freedom.
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Afan Forest Program, Japan
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Success Story
Goal by Goal Scores Funds for One by One
When two-time FIFA (Fédération
Internationale de Football Association)
Player of the Year and Brazilian soccer
phenomenon Ronaldinho signed on
to a multi-year, global endorsement
representing our Nutrilite™ brand in 2008,
he also became a global spokesperson
for the Amway One by One Campaign for
Children.
In a unique program with One by One,
called Goal by Goal, Ronaldinho, who now
plays for AC Milan, helps raise funds for
children all over the world:
Thanks to two goals he scored in
2008 when playing a match in China,
$20,000 went to the China Children and
Teenager Foundation, which helped pay
for artificial limb surgery for 16-year
old Zhou Rengui, who lost both his legs
during the China Sichuan Earthquake.
Since 2008, the goals scored in Italy
by Ronaldinho have generated more
than $120,000 for children’s causes,
including programs at the Buzzi
Children’s Hospital in Milan.
For every goal Ronaldinho scores,
Amway makes a $10,000 donation to
a One by One charitable partner in the
country where the goal was scored.
And every penny of that donation goes
directly to children’s programs.
$120,000
for children’s causes
2009 Check presentation from Amway to the
AC Milan Foundation
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$10,000
per goal
For more stories, please visit www.amway.com.
Brazilian Footballer, Ronaldinho
One by One Regional Highlights
29 playrooms
in hospitals in
one year
5,800 junior
high students
sponsored in
one year
100 children reached
through sensory
therapy each year
7 total playgrounds built
27,000 packages of
LITTLE BITS™ supplement
distributed to children in
one year
600 meals served to
students each day
50 cities and
50 children’s health
programs in one year
800 hours improving
hospitals for children
in one year
357 customized
bikes for children
in one year
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One by One
EUROPE
Regional Highlights since 2003:
133,170 life saving
immunizations for children
Regional Highlights in 2009:
29 playrooms in hospitals
1 specialized clinic
200 children attending
preschool
1,653 volunteer hours
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Amway/UNICEF Adopt a Doll program, Slovenia
One by One
LATIN AMERICA
Regional Highlights since 2003:
200,000 total children
learning entrepreneurism
Regional Highlights in 2009:
27,000 packages of LITTLE BITS
supplement distributed to children
1,334 kids in sports and
education programs
Little Bits Pilot Program, Mexico
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Success
SuccessStory
Story
Little Bits Making a BIG Difference
The state of nutrition for children around
the world is startling. This global problem
prompted Amway, through its One by One
Campaign for Children and supported
by Nutrilite, to find solutions to vitamin
and mineral deficiencies in children. We
have the resources, expertise, capacity
and ability to make a huge and lasting
difference in their health.
Nutrilite produces the world’s leading
dietary supplements and is a global leader
in promoting optimal health. However,
for some, optimal health means meeting
basic needs.
Where food fortification is not available,
LITTLE BITS, a multi-vitamin supplement,
provides 15 essential vitamins and
minerals that help improve a child’s
energy level and support brain, bone and
muscle development.
The single dose sachet can be added
to any food and is designed to meet the
basic, integral health needs of undernourished children.
Our goal, working through our Amway One
by One Campaign for Children, is to provide
nourishment to children all over the world
who suffer from “hidden hunger” and give
them a fighting chance. We are focusing
on children from ages 1-5, where we know
impact on the neurological and physical
development can have the greatest longterm positive effect.
A pilot program to kick-off this effort
was done in Mexico, where we are working
in partnership with the Mexico National
Institute of Medical Sciences and program
provider, Un Kilo de Ayuda.
The good news: 89.6% of the children from
the pilot study are no longer anemic.
We will be expanding the program globally
through 2015. We will bring this unique
Nutrilite product to regions of the world,
where children need it most.
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For more stories, please visit www.amway.com.
Little Bits Pilot Program, Mexico
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One by One
NORTH AMERICA
Regional Highlights since 2003:
7 playgrounds built
350 “Walk With Me” events
benefitting Easter Seals
Regional Highlights in 2009:
1,000 pen pal letters written
36,576 sack suppers
packaged and delivered to
deserving elementary school
children
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Amway Employee Playground Build, Grand Rapids, Michigan
One by One
GREATER CHINA
Regional Highlights since 2003:
400,000 students benefitted
from 571 university graduate
volunteers
100 children benefitted from
the Amway Smiley Children Mental
Health Enhancement Project
82 distributors and employees
as mentors at The Boys’ and Girls’
Clubs Association of Hong Kong
Regional Highlights in 2009:
55,263 total registered
volunteers
Smiley Children Mental Health Enhancement Project, China
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One by One
INDIA
Regional Highlights since 2003:
50,000 total distributor
volunteers
7,500 children and adults
received free eye care
Regional Highlights in 2009:
50 cities and
50 children’s health programs
34
National Project for the Blind, India
One by One
JAPAN
Regional Highlights since 2003:
100+ coastal cleanups
40,235 children reached
through Project Orange
Regional Highlights in 2009:
100 children reached through
the Afan Forest Therapy project
Afan Forest Therapy Project, Japan
35
One by One
KOREA
Regional Highlights since 2003:
809 volunteer hours dedicated
to preventing child abuse
13 ‘Happy Home Schools’
created for better educational
opportunities
Regional Highlights in 2009:
600 volunteer hours helping
children learn English
Keeping My Precious Body Healthy, Korea
36
One by One
SOUTHEAST ASIA
Regional Highlights since 2003:
36,000 visually impaired
children get learning resources
10,000 children enrolled in
enrichment programs
Regional Highlights in 2009:
800 hours improving hospitals
for children
7 storytelling road shows
Happy Healthy Minds, Malaysia
37
One by One
Australia/
New Zealand/
South Africa
Regional Highlights since 2003:
10 distributors provide
ongoing support and mentor
orphaned children
Regional Highlights in 2009:
357 customized bikes for
children
568 meals served to students
each day
402 surgeries through
Operation Smile
38
Chapel Street School Lunch Program, South Africa
A Long Tradition of Volunteering at
our World Headquarters
We realize that children often benefit as much from our time as they do our
dollars. So in addition to funding, we also sponsor a variety of activities at our
World Headquarters for local students:
• Pen Pals, where young students exchange monthly letters with
130 Amway employees at our Headquarters
• Santa’s Secret Workshop, where students can buy high–quality gifts
for their loved ones at low prices
• Individual tutoring and one-on-one interaction with students
Amway employees throughout the
world are known for sharing their talents,
giving their time and rolling up their
shirtsleeves to help those in need. We
encourage our people to get involved
personally and we provide countless
volunteer opportunities to do so. Whether
walking for a cure or building a muchneeded playground, our employees have
an incredible track record of helping to
improve people’s lives.
We’re also proud to have 35 U.S.
executives serving on local community
boards, sharing their business expertise
with all sizes of organizations—many of
which are short-staffed. To ensure that
our employees serving on boards have
the tools they need to be successful,
Amway provides boardsmanship training
and works hard to find the right placement
for leaders interested in serving.
In the United States
53% of employees
volunteer annually
Amway Employee Playground Build, Grand Rapids, Michigan
In addition to being the largest employee-based donor to Heart of West Michigan
United Way, hundreds of Amway employees—230 in 2009—participate in their annual
Day of Caring to make much-needed improvements in the community.
35 executives are on
community boards
39
SuccessStory
Story
Success
China Embraces Volunteerism
Since our China market launched in 1995, staff
and Sales Representatives (distributors) have
fully embraced our corporate vision of helping
people live better lives. Their volunteer efforts
are noteworthy and have been widely recognized
by organizations throughout the country for their
achievements:
• Amway partners with 180 local volunteer organizations throughout 31 regions
and municipalities in China. As of December 2009 these organizations had
more than 55,200 volunteers.
• During the 2008 Olympics and Paralympics in Beijing, 554 Amway volunteers
delivered a total of 13,000 service hours in the city while another 13 passed
stringent screenings to serve at the Games. More than 30 awards were given
to our volunteers afterwards for their outstanding efforts.
• The Amway staff in China has an excellent reputation for organizing
volunteers. As a result, Amway China was appointed as the official volunteer
consultant of the 2010 Shanghai World Expo.
53,600
volunteers
= 10,000
40
172
volunteer
organizations
= 60
For more stories, please visit www.amway.com.
Amway Distributor volunteer teaching art to children in China
41
Worldwide Disaster Relief Efforts
In 2006, Amway developed a formalized disaster relief process to enable us to respond immediately and effectively to situations
that arise around the world. The goal is to anticipate needs in the event of a disaster to ensure prompt, decisive and effective action.
Once the magnitude of a disaster has been determined, we work primarily through our many partner agencies to immediately begin
delivering aid that is most appropriate for that particular situation.
Amway Affiliates Respond to Disasters in their Regions in 2008-2009:
Earthquake in
Sichuan, China
Wildfire
in Australia
Typhoon Morakot
in Taiwan
Earthquakes in
Tasikmalaya and
Padang, Indonesia
Typhoon Ondoy in
the Philippines
42
$5,505,315 in cash and materials (from China, Taiwan, Southeast Asia and the Americas)
35,000 volunteers – 70,000 hours of service
$50,000 from Amway Australia with $6,300 to match distributor donations
$12,900 worth of personal care items
$150,000 from Amway Taiwan
$321,000 from Taiwan employees and distributors
Amway staff and distributors immediately provided basic necessities for victims
and raised $100,000 to help in rebuilding efforts. Volunteer teams are also working
long-term to rebuild schools and provide nutritional care to children.
More than 30 Amway Philippines employees and distributors took a day out of their schedules
to help clean up an elementary school in Marikina City hit hard by flooding.
Disaster Relief in the United States
“Our team of 25 employees
helped rebuild the home of
grandparents raising two
young grandchildren who
had a long, hard journey
recovering from a flood.
They were so appreciative
of our help. Granted,
we worked hard with all
our hearts and strength,
but the blessings and
satisfaction we receive
back cannot be measured.”
Amway employee Relief Trip to Monterey, Indiana
While our focus is on helping children locally, our employees are also first to help when
disaster strikes. For more than 17 years, the Amway Relief Team in Ada has been giving
up their Labor Day and Memorial Day weekends (and often other holidays as well) to hop
on a bus and travel around the country to help with clean-up and rebuilding efforts in the
wake of floods, hurricanes and other natural disasters in the U.S.
Joyce Grilley,
Amway Relief Team Volunteer
Coordinator, speaking about a trip
to Indiana after major flooding.
43
FAMILY OF BRANDS
44
45
Family of Brands
From our concentrated cleaners to our
dietary supplements to our skin care
line, safety, quality and environmental
stewardship are part of every product we
make, with strict standards that must
be met every step of the way, from raw
materials to packaging.
Our brand categories include:
• Nutrition…Sustainability and ecology
are equally as important in our scientific
research and in the effectiveness of
our high-quality, plant-based nutrition
products.
• Beauty…As a global leader in prestige
beauty, we set standards in skin care
science and are committed to the
synergy of health and beauty in meeting
the individual needs of every woman.
• Home…We offer high performance
home cleaning and laundry care products
that are gentle on the environment and
air and water purifiers for healthier,
safer homes.
46
Research & Development
Amway R&D At-a-Glance:
65 R&D and Quality Assurance
labs worldwide
700+ scientists and
technicians with:
100 advanced degrees
4,500 combined years
of experience
800+ domestic and
international patents
600+ patents pending
240+ technical consultants
200+ published papers
75+ university associations
85+ trade association
Our commitment to safety and quality
with all our products begins with our
Research & Development (R&D) group and
goes throughout the entire supply chain
process, including strict guidelines our
vendor partners must follow to meet our
standards.
Research & Development:
Searching the world for solutions
With a focus on “open innovation” in
emerging technology areas, our R&D group
takes full advantage of our global reach
to partner with hundreds of organizations
throughout the world, from universities
to third party service providers and
suppliers to independent consultants.
These collaborations allow us to leverage
our core competencies by supplementing
them with the expertise and technologies
available from external sources. Our
partners complement our internal
resources, providing us with new insights
and contributing to the acceleration
of innovative solutions in product
development across all our key categories—
health, beauty and home.
memberships
47
Quality Assurance
“The keys to a future
of innovation in R&D
are our global reach,
external partnerships
and collaborations. The
combination of these
elements enables us to
mine technologies from
hundreds of sources
around the world, sharing
knowledge, leveraging
core competencies
and accelerating new
technologies and products.”
Robin Dykhouse, Vice President,
Consumables/R&D
48
Our Quality Assurance (QA) teams closely
monitor quality, from incoming components
and materials, through the manufacturing
process, and out into the field around the
world. We have many proactive programs
in place to ensure that our strict quality
standards are met. For example, our
Supplier Quality Development program
makes sure the raw materials coming in
are exactly what we need, while an electronic
batch recorder captures data when checking
products for release to ensure accuracy.
Other key R&D functional areas:
• Technical Regulatory Services provide technical support for global regulatory compliance, product registration, new
product and market launches, product
safety and environmental compliance.
• Analytical Services develops and applies
state-of-the-art chemical, biological and
imaging methods to support product
discovery and development, claims
substantiation and post-launch product
support.
Clean drinking water
Because billions of disadvantaged
people throughout the world do
not have access to clean drinking
water, our Water Purification Product
Development team is working on
new technology that can produce
inexpensive water filtration systems.
Safety Measures in Manufacturing
Our manufacturing plants fully comply with regulatory agencies and guidelines
and often go above and beyond what is required:
• Biodegradable surfactants
While many consumers today demand biodegradable products, Amway has been
using biodegradable surfactants in detergent products for decades. (Surfactants are
cleaning, penetrating and foaming agents.)
• Reducing VOCs
Volatile Organic Compounds (VOCs) released into the atmosphere by automobiles,
industrial processes and to a lesser degree, consumer products such as hair sprays,
are believed to contribute to smog. Several states have adopted regulations that
require reduced VOC levels. In order to meet these regulations, Amway initiated the
reformulation of several products, which are offered both in the U.S. and worldwide.
• Animal testing
We oppose animal testing, and our products are not tested on animals unless
required by government regulations. We actively lead initiatives to create alternatives
to required animal tests.
• Genetically modified organisms (GMOs)
Amway supports a consumer’s right to know in selecting products containing
genetically modified organisms (GMOs). While we believe this is important technology,
we are currently working to replace materials that contain GMOs with traditional
ingredients where appropriate.
• Gray Water Project
Water shortages in some parts of the United States have caused citizens, businesses
and government to investigate the use of “gray water” as an alternative to drinkable
water for the irrigation of lawns, trees and shrubs. Amway supports these initiatives.
49
Operational Excellence
In 2004, Operational Excellence (OPX), a continuous improvement program based
on Lean/Six Sigma methodologies, was launched with a goal of eliminating waste and
improving efficiencies in our manufacturing areas at our World Headquarters. It has since
spread throughout the company, from Finance to QA to Customer Support, with more than
2,500 U.S. employees participating in workshops and training programs. OPX training is
also taking place at affiliate operations in Japan, India, Taiwan and Thailand.
Since 2004, significant improvements have been made throughout the company, ranging
from decreasing our cost-per-unit in manufacturing to reducing our returns process from
19 days to three and cutting our energy costs by nearly $2 million. In addition, nearly 250
people have achieved Green or Black Belt certification, a rigorous and intense training
process that develops leadership for overseeing Lean/Six Sigma projects.
2,500
OPX participants
250
employees
Green/Black Belt certified
50
“Once people become aware
of Lean philosophies, they
look at their jobs differently.
They begin finding ways to
be more efficient, focusing
on value-added activities
and then coming up with
workable solutions to the
problems they find. And
they’re excited about it;
they love to talk about what
they’re working on. To me,
that’s the real value of OPX.”
Chris Wilson, Director OPX
Success Story
Success
Story
Kids’ Food Basket
AFTER
800
meals
per hour
ood Bas
sF
t
ke
Ki
d
In 2009, volunteers on the Amway OPX teams began working with several charitable
organizations to teach them Lean/Six Sigma principles. Several of our “Lean” thinkers
teamed up with Kids’ Food Basket, a hunger relief agency, to review operations at their
local facility. The mission: To create additional capacity that would enable Kids’ Food
Basket to serve more meals to kids without any increase in resources (capital, space,
equipment, etc.). The team achieved remarkable results. They went from taking 41
seconds to make one meal, or 88 meals per hour, to 4.5 seconds, or 800 meals per
hour. What’s more, since the new efficiencies made better use of their space, they
no longer needed to move into a larger building, which they had planned to do before
making the improvements.
BEFORE
88
meals
per hour
For more stories, please visit www.amway.com.
51
Supplier Code of Ethics
Throughout the company’s history,
we have had a long tradition of
working in partnership with suppliers
who share our company’s vision and
values. Amway customers depend
on the quality of our products and
the underlying integrity of the
workplace that produces them.
For this reason, Amway requires all
suppliers and their sub-contractors
to follow our Supplier Code of Ethics,
which holds the company and our
suppliers to very specific standards.
Based on industry best practices,
our Supplier Code of Ethics is a
comprehensive program and an
integral part of our supply chain
process.
Included in the Code are basic, human rights standards that suppliers must uphold,
ensuring our customers that the goods we sell are not the product of unacceptable
working conditions. The Code states that suppliers and their subcontractors must:
• Provide a clean, safe and healthy working environment that is in compliance
with local health and safety laws and regulations.
• Allow full access to facilities and records for all compliance inspections.
• Engage in fair and ethical employment practices, including:
• Child Labor: Suppliers and their subcontractors must comply with all
applicable child labor laws and regulations in the location where the
goods are produced. Children under legal age for employment will not
be employed by the supplier.
• Wages and Hours: All applicable prevailing local wage and hour
requirements must be met. Workers must be paid in accordance with local
laws and regulations. Workers must be compensated at a rate at least equal
to the prevailing local minimum wage, including piece rate workers.
• Discrimination: Suppliers and their subcontractors must comply with local
anti-discrimination laws and regulations.
• Forced Labor: Every employee must be a voluntary worker. No employee can
be made to work against his or her will or work as forced prison labor. All
employees must be treated with respect and no employee will be subject to
corporal punishment, harassment or coercion of any type.
This Workplace Code of Conduct makes clear the Amway commitment to appropriate
working conditions worldwide. We believe that suppliers who follow these standards
will have a more productive workforce, one capable of meeting our customer’s
demand for high-quality goods at a fair price.
52
Product Recall Policy
The Amway Product Recall Policy clearly
outlines the procedure to be taken for
any product we’ve distributed (including
labels and literature) that must be recalled
for any reason. Regardless of the nature
of the incident, actions are immediately
taken by management to ensure the safety
of our distributors and their customers.
One advantage we have over other
manufacturers is that communication
channels are in place that enable us to
communicate quickly and directly with
our distributors to apprise them of any
situations they need to be aware of.
While these occurrences are very rare,
our recall policy and experienced staff
assure all concerned that these matters
are taken seriously and dealt with swiftly
and appropriately.
Steps include identifying issues,
communicating these issues to
management, gathering information,
making decisions and implementing
any actions deemed necessary
anywhere in the world.
53
ENVIRONMENTAL MISSION
54
Our Environmental Mission
Long before green became a buzzword, Amway was committed to environmental
stewardship—from our concentrated products to our many internal operations, such as
waste removal and recycling programs. Long-time programs at our World Headquarters
include:
•M
aintaining compliance with applicable environmental, health and safety laws,
regulations and other requirements to which the corporation subscribes.
•C
ontinually improving our environmental health and safety performance.
•R
educing the impact of our operations on the environment by conserving
resources through reuse and recycling, the prevention of pollution, the
elimination of hazards and the responsible use of energy.
• T raining and motivating our employees to take personal accountability for
protecting the environment and creating a safe and healthy workplace.
•M
easuring the progress of our environmental health and safety programs
through periodic assessments and audits.
•S
eeking renewable energy sources to replace fossil fuels that power our facilities
while also taking a closer look at what we can do to improve current systems to
maximize their output.
56
“Success in this business
takes hard work, perseverance
and knowledge of our products.
The same holds true for
protecting and preserving the
health of our world.”
Rich DeVos, Amway co-founder
Key Stewardship Initiatives at
Amway World Headquarters:
Wind Energy
Our 20-year contract with Wolverine Energy
represents an investment in renewable
energy through the very first wind turbine
farm in the state of Michigan. The wind
farm will eventually provide 90,000
megawatts per year—or 10 percent of total
energy use at our World Headquarters
facilities.
90,000
megawatts per year
enough energy
to power 8,012
average United
States households*
10% World Headquarters
energy use is wind generated.
*U.S. Energy Information Administration
Employee Carpooling Program
When gas prices soared, we implemented
a volunteer carpooling program for
employees at our World Headquarters.
By simply entering their information into a
software program, employees are matched
up with others who have similar schedules
and routes. In just the first year, over 300
employees utilized the program, reducing
commuter miles by 6,000 and preventing
2.5 million pounds of CO2 gas emissions.
300+
employees carpool
6,000
commuter miles saved
2.5 million
pounds less of
CO2 gas emissions = the weight of 227
African elephants
57
Energy Boards
Communication is key for success. That’s why we post energy usage comparison charts
for facilities that have gone through our Energy Kaizens. The visual translation makes it
easier to understand the impact of the changes they’ve made and also to look for places
where new improvements can be implemented.
Recycling
78%
95%
of Amway waste
was recycled in
2009
of Amway waste
is targeted to be
recycled by 2014
In 2009,
Amway recycled
19,563,526 pounds
of materials.
Recycling
• 78% of our waste, including e-waste, is currently recycled
• Target for 2014: 95%
• 2 million pounds of leftover packaging materials are recycled
into pellets for stoves
Lights Out Program
This simple yet extremely effective program for the Amway custodial staff at World
Headquarters was adapted from the Energy Star program. Prior to its inception, one
person worked their entire shift on a single floor—with all the lights on. Now, under the
Lights Out program, a team of people cleans one floor at a time keeping the lights on
only on the floor they are cleaning. This keeps most lights off during the evening and
significantly reduces our energy usage.
Green Publications
By decreasing the size of our ACHIEVE® Magazine in North America, we’re saving
10,900 pounds of paper every issue—that’s 14 trees each month!
=
About
978,176
bags of trash*
=
10,900
pounds of paper
*based on 20 lb bags
58
14
trees each month
Weaving Together Work Life and Wildlife
Nearly 180 out of a total of 430 acres at our two main facilities in Ada, Michigan are
managed as wildlife habitats, increasing the quality of life for the flora and fauna that
surround us while improving quality of the environment for our employees and the
community.
With a boardwalk and walking path for employees to use, the restored wetlands are
the centerpiece of the wildlife program, which includes:
Bio-Blitz
This census-taking program, where plants, insects and mammals are identified, not
only helps us meet one of our requirements for our Wildlife Habitat Council certification,
but it’s also a great family outing. Led by wildlife experts, employees and their family
members volunteer once a year to identify and categorize different species found on our
World Headquarters Complex.
Nest Box Program
Since 2006, this program has been our connection to bird activity in our wildlife habitats.
Employees and community members volunteer to monitor the local and migratory habits
of every species spotted. Most notably, eagles have been observed perching on large
trees as they hunt along the river in winter months.
We have earned Wildlife at Work™ Certification from the Wildlife Habitat Council for its
programs in the U.S.
Many of our Legacy of
Clean™ products have
been recognized by
the U.S. Environmental
Protection Agency’s
Design for the
Environment program,
which means an
independent third party
has confirmed these
products are safer and
greener than other
competitive products.
“After participating in the Bio-Blitz or Nesting Box programs,
many employees take what they’ve learned and apply it to their
own back yards.”
Eric VanDellen
Project Supervisor, Environmental Health & Safety
59
Active Memberships
EPA Climate Leaders Partnership
We are committed to reducing our impact on the global
environment by completing a corporate-wide inventory of our
greenhouse gas emissions.
EPA Green Power Partnership
We are helping to support the development of new renewable
generation capacity nationwide while also helping protect
the environment.
Michigan Great Printers Project
We are working to prevent pollution as the preferred method of
achieving environmental compliance regarding our print services.
Michigan Business Pollution Prevention Partnership
We are committed to improving the environment by adopting the
three “Rs”—reduce, reuse and recycle.
Wildlife Habitat Council
We are dedicated to enhancing and restoring wildlife habitat by
planning for sustainability and meeting economic, environmental and
social needs of the present and future generations.
60
Environmental Certifications
ISO 14001:2004 Environmental Management Systems
Certification by the International Organization for Standardization (ISO) for environmental
management performance helps demonstrate our commitment to environmental
responsibility. To achieve certification, our World Headquarters facility demonstrated
that our Environmental Management System is an effective process for managing our
significant environmental aspects such as air emissions, hazardous waste generation,
waste water and storm water discharges.
Our manufacturing facility in
Guangzhou, China, has also attained
ISO 140001 certification, and
Nutrilite’s Buena Park and Lakeview
facilities are currently in the process
of achieving certification.
61
S
RU
LI
TY
T
QUA
YEA
R
ST
Nutrilite Quality from the Ground Up
YOU CAN
One of the best demonstrations of our environmental commitment
is the story behind our Nutrilite™ products. We own more than
6,400 acres of organic farmland in the U.S., Mexico and Brazil where
plants are grown and harvested in accordance with nature, using
sustainable methods. In fact, Nutrilite is the only global vitamin
and mineral brand to grow, harvest, and process plants on our own
certified organic farms.
• Natural ingredients: We grow the natural ingredients used in our
products without using chemical fertilizers or synthetic pesticides.
•S
oil replenishment: We replenish the soil, rather than deplete it.
• “ Just-in-time” freshness: Our products are dehydrated and processed within hours
of harvest, then carefully packaged and shipped soon after production to maintain
freshness.
•N
utriCert farm certification program: Many of the farms that supply botanical
materials for use in Nutrilite products are required to adhere to the same sustainable
principles that guide us. They are also required to provide a healthy social environment
for their employees, with opportunities for personal development and training, just as
we do.
The principles of the Nutrilite Sustainable Farming system and the NutriCert standards
are based on the International Federation of Organic Agriculture Movement, whose goal is
the worldwide adoption of ecologically, socially and economically sound systems that are
based on the principles of Organic Agriculture.
At Nutrilite in California, we grow organic produce for our employees and for
local schools. By buying locally, they drive fewer miles, thereby reducing air
pollution while supporting area businesses.
62
Success Story
Success
Story
Analyzing Product Lifecycles Leads
to Better Design
eSpring I vs. eSpring II *
Life Cycle Assessment (LCA) is an internationally recognized methodology for compiling
and examining the inputs and outputs of materials and energy to determine the
environment impact throughout the product’s life cycle. Compatible software allows
measurements of things such as greenhouse gas emission, smog potential, ozone
depletion and other environmental factors.
46%
A core team within our Water Purification Product Development area at our World
Headquarters has been trained in this systematic procedure and is now using it to help
make improvements in subsequent product designs. The goal? To make all products
more sustainable in the future.
51%
For more stories, please visit www.amway.com.
less global
warming
potential
less
plastic
overall
For example, when Amway wanted to launch eSpring™ II to replace eSpring I in Japan,
scientists used LCAs to ensure that eSpring II had a much smaller environmental
footprint. (See chart)
These points of differentiation spurred sales of eSpring II, indicating that consumers are
also eager for more sustainable products. In fact, identifying the sustainable features in
this product helped it reach projected sales goals and also won the team a nomination
for the annual R&D Creativity Award for outstanding scientific achievements. Sustainable
design has since been incorporated into other products as well.
46%
less
energy
85%
less plastic in
replacement
parts
63
Success
SuccessStory
Story
Carbon Zero
One of today’s biggest environmental challenges is the high levels of greenhouse
gases created by an abundance of carbon dioxide and methane emissions and
exacerbated by the removal of old growth and rain forests.
In 2009, a program was initiated to review the greenhouse gas emissions (GHG) on
all Nutrilite farms to check and improve our balances. To date the Fazenda in Brazil,
Trout Lake Farm in Washington State in the U.S. and Rancho El Petacal in Mexico
have all performed the GHG emission audits and are looking to be certified within the
next year.
Measures we have taken in Brazil include:
• Planting hundreds of thousands of Acerola cherry trees
• Reforestation of the Jaburu River banks
• Implementing wind power as an energy source, not only to achieve
zero carbon emissions, but to create a positive carbon offset
64
For more stories, please visit www.amway.com.
Success
SuccessStory
Story
Energy Kaizens
Japanese meaning “change” and “good,” a Kaizen is an intense event held within
a given time period to identify waste (in time, resources, processes, etc.) with a
goal of eliminating inefficiencies and becoming more “lean.”
More than 50 Kaizens have been held throughout the company with much
success, including nine to reduce our energy usage and costs. With a goal of
cutting our overall energy use in North America by 15 percent with minimal
investment, the results so far are significant.
Energy savings in North America:
• Reduced electricity use by 12,403 megawatt hours per year (enough electricity
to run 1,240 homes for a year)
• Reduced the emission of greenhouse gas by
9,171 metric tons of carbon dioxide per year
• Saved 20,888,000 gallons of water
• Saved 30,407,000 pounds of steam per year
• In our Pressure Packaging plant alone, we:
➔
equivalent of
taking 1,765
cars off the road
for a year
• Reduced electricity consumption by 667,241 kilowatt hours per year—enough
electricity to power 66 homes
• Reduced the amount of carbon dioxide emitted by 2,025 metric tons per
year—the equivalent to preserving 14.2 acres of forest or taking 87 cars off
the road for a year
20+ million
gallons of water
saved
30+ million
gallons of
steam saved
12,403
megawatt hours
of electricity
reduced
At World Headquarters
in 2009
For more stories, please visit www.amway.com.
65
Success
SuccessStory
Story
Watching Our Waste
The Amway Printing Department at World Headquarters recently developed a
recycling process that turns post-industrial paper waste into top-quality paper
for business cards and brochures.
• Step One: Our printing press scraps are ground up,
de-inked, cleaned and turned into pulp.
• Step Two: The pulp is converted into two kinds
of reusable paper stock.
• Step Three: The thicker “cover stock” paper
is used for Amway business cards and the more flexible
“text stock” is converted into brochures.
Every vendor involved in the process (including Amway, the recyclers and
the pulp processors) is certified by the Sustainable Foresting Initiative (SFI)
for preserving forestry while causing no adverse environmental effects to
our water or air.
66
For more stories, please visit www.amway.com.
Looking Toward The Future
As we move into 2010, we strive to increase our efforts to operate
more sustainably as a global enterprise. New strategies and action
plans have been put into place that will further reduce our
environmental footprint, grow our business, care for our
people and our communities and contribute to an improved
quality of life for this generation and the next.
Although much of this is already embedded in the Amway
culture, it will be a major focus as we move toward an even
more sustainable future.
In the workplace:
• Incorporate sustainability attributes in Amway business
practices and expand Amway stakeholders’ awareness,
expertise, and passion for environmental stewardship.
This is accomplished by communicating our goals and
aspirations to employees, distributors and supply chain
partners and engage their active participation in programs,
practices and policies that promote environmental
responsibility.
In our operations:
• Step up efforts to conserve resources, reduce waste, harness
alternative energy solutions, leverage cutting edge technology and
increase the use of green products and supplies throughout the facilities.
In our products:
• Develop new innovative and sustainable products, continuously improve
existing products, implement new practices and programs that will make
every product launched more sustainable than the one it’s replacing.
In our communities:
• Be a good corporate citizen by continuing to invest time, expertise and
resources to improve quality of life, inspire change within the communities
where we operate and continue to grow the Amway One by One Campaign
for Children as a premier global cause program.
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This paper was produced using 100% Post-Industrial Amway waste and manufactured with 100% Green Power ® 2009 Amway Corporation