SAP CRM 7.0 Functional
-----------------------------------------------------------------------------------------Course Details:
Course duration : 35-40 days
Class duration: 1.5 hours
Training mode : Live Instructor led online training
Online training tool : CISCO’s Webex web conferencing tool
Remote server access : Provided at no extra cost
Study material : Provided in the form of PDFs, PPTs & Word docs
Weekend, weekday, fast track & normal training can be provided
Phone: 214-550-8599 x 201, Altaf cell: 972-974-8294,Email:altaf@ityatra.com
Web: http://www.ityatra.com
Contact us for course start dates, class timings and payment methods.
-------------------------------------------------------------------------------------------Course Syllabus:
SAP CRM
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CRM 7.0 Overview
SAP CRM - The complete solution
CRM architecture & Component integration
Careers @ SAP CRM 7.0
SAP SD and CRM Integration
Master Data
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Organizational Mgmt in SAP CRM
Territory Management
Business Partners
Products
Product Catalogs
Installed Base Management
Warranty Management
Solution Database
Basic Functions
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Transactions
Date Management
Text Management
Pricing
Billing
Free Goods
Product Configuration
Output configuration
actions
Business workflow
UI framework and Configuration
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Credit Management
Multi Level Categorisation
Funds Management
Claims Management
CRM Marketing
Solution Overview of Marketing
Campaign Management
Key figure planning
Lead Management
Marketing Calendar
Personalized Mail
Segmentation
List Management
Bounce Management
CRM Sales(Sales Force Automation…SFA)
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account Planning
Activity management
Opportunity Management
Pipeline Performance Management
Quotation and order Management
Outline agreements in CRM Sales
Availability Check
Taxes
Rebate Processing
CRM Service
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Solution Overview of Service
Service Contract Management
Warranty Management
Product Service Letters
Service Orders and Quotation
Web Requests
Complaints and Returns
In House repair orders
Service resource Planning
Case Management
Service Confirmations
CRM Interaction Center
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IC in Marketing
IC in Sales
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IC in Service
CRM Field(Mobile)
CRM Webchannel
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CRM Webchannel B2B
CRM Webchannel B2C
Internet customer Self Service(ICSS)
Scenarios in CRM
Marketing Scenarios
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Campaign Management
Segmentation
Sales Scenarios
Lead to Cash
Service Scenarios
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Service Order Management
CRM General
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ACE
Email
Work List
Template Designer
Survey Tool
CRM Technical Topics
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Software Agent Framework
Easy Enhancement Workbench
Rule Builder, Rule Modeler
CRM Project management
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Solution Manager
Project Management In CRM
Resume Guidance
FAQs
Mock Interviews