COM 252 – Interpersonal Communication
This handout represents things of particular interest, but does not necessarily represent EVERYTHING that you will
need to know for the exams. Be sure that you understand the following concepts, can give examples of them, and
recognize them in situations. You will want to carefully read the chapter and review the material discussed in class.
This handout is designed to help you review some of the key aspects.
Chapter 2 – Communication & Identity: Creating & Presenting the Self
What is the self-concept?
Characteristics?
What factors shape the development of the self-concept?
How do personality, gender, & culture impact the self-concept?
What are self-fulfilling prophecies?
How do they help shape the self-concept?
How do they influence communication?
How can you change your self-concept?
What is communication apprehension?
What factors might make you more apprehensive? (7)
How can you reduce CA? (3 theories)
What is identity/impression management?
Characteristics:
How do we manage impression face-to-face?
How do we manage impression in the mediated setting? (See handout)
Key Terms
Cognitive conservatism
Communication apprehension
Face
Facework
Identity management
Perceived self
Personality
Presenting self
Reference groups
Reflected appraisal
Self-concept
Self-esteem
Self-fulfilling prophecy
Significant other
Social comparison
State apprehension
Trait apprehension