Session 1

Understanding Self
What do we mean by “Self”?
 The self refers to a person’s
“CONSCIOUS REFLECTIVE PERSONALITY”
 A person’s sense of identity; the set of beliefs about;
 what he or she is like as an individual.
 It is based on Self-concept .
 In Organizational Behavior (OB) , the self-concept is very important.
- One perceives a situation depending upon his/her self-concept.
- Self-concept has direct influence on his/her behavior.
“WHO YOU ARE MAKES A DIFFERENCE”

Understanding Self
FORMATION OF THE SELF-CONCEPT
• Built from information from others
• Built from information from ourselves
• Once a self-concept is formed, it is complex to change
• How you view yourself and the way others view you can differ

Understanding Self
4 Dimensions of SELF-CONCEPT
• Values
- refer to your relatively permanent ideas of what is good or bad, worthwhile or not.
• Beliefs
- what you think is true based on logic.
• Attitudes
- refer to more specific application of your values. How you act.
• Feeling
- emotional responses to things such as events, people, places or situations

To decode, who you are, understand and work on these;
Know your Self-image
- Know your Ideal-self
- Know your Looking-glass image
- Know your Real-self
The Key is;
- Reduce the gap between your Perceived Self & Ideal-self to realize your;
Psychometric Tools help you know “Who You Are…”
E.g., MBTI, Personality Tests,… etc.

PERSONAL JOURNAL & PORTFOLIO
Personal Journal: Self-analysis (hand-written)
 Schooling background
 College background
 Family information
 Major family/personal events and Life incidents
 Learning, motives, experiences at different stages in life & their reflection on your personality
 Assessment of strengths & weaknesses
 Professional goals, dreams, competencies
 Constraints in achieving those goals & action plans for future
PORTFOLIO: Self Assessment based on the instruments;
 The Big 5 Model of Personality
 MBTI, FIROB & Johri Window
 Emotional Intelligence
 Transactional Analysis &
 Conflict Management Style

Session 2
Introduction to Organizational Behavior
Organisational Behavior (OB)
 An interdisciplinary behavioural science which studies the dynamics (processes) of organisations while relating processes of various human units
 Human Units are:
- Individuals
- Roles
- Dyads (Two Persons)
- Teams
- Inter-teams
- Organizations and
- Organization-environment interface

• Robert Owen
(1771-1858)
• Munsterberg
(1863-1916)
• FW Taylor
(1856-1915)
• Hawthorne Studies
(1930)
• McGregor
(1960)
• Worker welfare
• Motivation, participation
• Scientific management
• Social environment
• Theory X & Y

Group
Level
Individual
Level
Organization
System Level
9

• Individual Level Variables
Biographical Characteristics:
Age, Gender, Marital Status
- Ability, Attitude, Values, Personality
• Group Level Variables
The behavior of people in group is more than the sum total of all the individuals acting in their own way.
- Group Dynamics
• Organization System Level Variables
- Like group, organizations are also more than the sum of their member groups.
- Organizational Design & Structure
- Culture
- HR Policies
Organization Systems
Level
Group Level
Individual Level

Challenges faced by OB
1.
Improving Quality & Productivity
- Customer Focus, Internal Customer, Employee Empowerment &
Continuous Improvement
2.
Improving People Skills
- Motivation, Communication & Teamwork
3.
Managing Workforce Diversity
- Fairness, Justice & Flexibility
4.
The Challenge of Globalization
- Working in Foreign Countries & Working with Multi-cultural
Diversity

Challenges faced by OB cont’d…
5.
Empowering the Workforce
- Managers are giving-up Control & Workers are accepting responsibility
6.
Coping with Temporariness
- Nature of work keeps on changing, Organisation must respond to those changes
7.
Declining Employee Loyalty
- Workforce Motivation & Global Competition
8.
Improving Ethical Behavior
- Counselling, Protection Mechanism (Whistle Blowers), Codes of
Ethics, Seminars, Workshops, and Training