Position Description
Position Title:
Volunteer Program & HR Projects Coordinator
Department:
Human Resources
Service:
Corporate Services
Location:
Parramatta
Reporting to:
General Manager, People & Culture
Direct Reports:
Nil
Date of Review:
July 2015
ABOUT NORTHCOTT:
Our Purpose
To build an inclusive society where people can live the life they choose.
Our Vision
We will grow our services because clients choose us as their provider of choice
Our Core Values
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Friendly and considerate
Committed and enthusiastic
Innovative and responsive
Ethical and courageous
Professional and competent
KEY OBJECTIVE OF THE SERVICE/DEPARTMENT:
To develop and support a dynamic person-centred workforce, workplace and culture. We do this by
 Building our people strategy
 Providing the framework of policies and procedures related to people at work
 Leading organisational change and identifying solutions for people to address challenges.
 Providing support and advice to our managers and staff
KEY OBJECTIVE OF THE POSITION:
 To coordinate Northcott’s volunteer program that supports staff, clients, volunteer, students and
the organisation to maximise service delivery.
 To coordinate or work on HR related projects that support department and organisational
requirements.
PERSON SPECIFICATIONS (SKILLS & KNOWLEDGE)
 Sound degree of judgement, initiative, confidentiality and sensitivity
 Excellent computer skills
 Sound communication, organisation and time management skills
 Excellent customer service skills to manage stakeholders effectively
File path location: Northcott Intranet\HR\Forms
Page 1 of 4
Owner: HR
Issue Date: June 2013
Next Review Date: June 2015
Position Description
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The ability to work collaboratively with managers to manage their volunteer needs
Self-motivated and able to work with limited supervision within a team environment
Good writing skills
Understanding of National Volunteer Standards
WHS understanding
ESSENTIAL QUALIFICATIONS & EXPERIENCE REQUIRED
 Experience in volunteer or staff coordination
 Possession or progression towards a relevant Human Resource or Volunteer coordination
qualification (desirable)
 Experience working in the Not For Profit sector (desirable)
DELEGATION LEVEL
 Nil
CORE COMPETENCIES OF THE ROLE
Customer Focus / External Contact
 Understanding market needs/capabilities
 Management of staff and volunteer expectations
Relationship Building
 Collaboration with services
 Professionalism in engaging volunteers and with external stakeholders
 Initiative to encourage services to utilise volunteers and to make recommendations to services
Problem Solving
 Sound judgment and provide solutions to requests for unpaid workers
 Ethical behaviour
Leadership
 Coordinator
 Advisory role
Time Impact
 Being decisive
 Planning & organising
DUTIES
The typical duties of this position include:
VOLUNTEERS
 Coordinate the volunteer program in accordance to best practice standards as developed by
Volunteering Australia.
 Develop, maintain or review any policies and procedures affecting volunteers and student
placements.
 Provide services with support and guidance in engaging and managing volunteers.
 Work closely with staff to plan for volunteer recruitment for events/functions/fundraising initiatives.
 Advertise volunteer opportunities, review and refer applications to appropriate services and
departments; process volunteer application and probity paperwork.
File path location: Northcott Intranet\HR\Forms
Page 2 of 4
Owner: HR
Issue Date: June 2013
Next Review Date: June 2015
Position Description
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Manage email, telephone and walk in enquiries about volunteering opportunities.
Manage the volunteer database (Volgistics) and develop, prepare and present reports to
management staff, recommend necessary changes or adjustments to the volunteer program.
Arrange for volunteers to receive appropriate orientation and access to relevant training. Ensure
all volunteers have adequate Northcott WH&S and disability awareness instruction.
Serve as liaison between HR, Staff, Volunteers and external organisations in relation to
volunteering.
Develop & provide written correspondence to volunteers.
Schedule & coordinate volunteer recognition and appreciation events.
Monitor and evaluate the efficiency and effectiveness of volunteer services.
Regularly seek opportunities to promote volunteering to internal and external stakeholders.
STUDENTS
 Manage email and telephone enquiries from students, RTO’s and schools and refer suitable to
appropriate services and opportunities.
 Maintain Student Placement paperwork and update the student database to track & report on
student involvement across Northcott programs.
HR PROJECTS
 Manage the Employee of the Month program ; promote, coordinate applications, chair panel
meetings and distribute information about the program.
 Coordinate the Employee of the Year and Volunteer of the Year process - annually
 Contribute and update intranet and website content for Volunteers/Students, Employee
Recognition and Staff Benefits sections.
 Other projects as they arise to support strategic direction of Northcott e.g. Disability Employment
Strategy and Aboriginal Employment Strategy.
This list is indicative only and is subject to change. All Northcott employees are required to
comply with any reasonable work requests as directed by their employer from time to time.
NORTHCOTT POLICY AND PROCEDURES
All Northcott employees are expected to adhere to Northcott policies and procedures, in particular:
 Code of Conduct and Ethics
 Discrimination Harassment and Bullying Prevention Policy
 Equal Employment Opportunity Policy
 WHS Policies and Procedures.
For more information see your manager or refer to the policy and procedures on the Northcott Intranet.
Employee’s Signature
Employee’s Name
Date
Manager’s Signature
Manager’s Name
Date
File path location: Northcott Intranet\HR\Forms
Page 3 of 4
Owner: HR
Issue Date: June 2013
Next Review Date: June 2015
Position Description
Please forward a signed copy to Human Resources.
File path location: Northcott Intranet\HR\Forms
Page 4 of 4
Owner: HR
Issue Date: June 2013
Next Review Date: June 2015