A U D ACIOUS ERA Seven Business Practices TR ANSFORMATIVE BUSINESS PR ACTICES OF THE AUDACIOUS ER A INNOVATION IS IN A RUSH. AND WHILE TECHNOLOGY CONTINUES TO OPEN NET WORKS AND ACCELER ATE THE WAY WE WORK, CULTURE HAS SIMIL ARLY BECOME A CRITICAL INNOVATION CONDUIT. L ABORIOUS, INSUL AR MODELS OF VALUE CREATION HAVE GIVEN WAY TO SNAPPIER, COLL ABOR ATIVE APPROACHES. THE RESULT? BETTER SOLUTIONS MORE OFTEN. Our research shows organizations increasingly see innovation as a business imperative, and as a result, they are taking the offensive to realize the value of first mover advantage. Broadly speaking, this orientation is motivated by five triggers: ++ Improved top-line growth (revenue) ++ Improved bottom-line growth (efficiency) ++ An engaged workforce (retention) ++ A culture of innovation (organizational transformation) ++ Access to diverse ideas and capabilities (growth environment) Perhaps, for some, this is not groundbreaking news. Indeed, following the industrial revolution, most would concede that business has traversed three distinct ‘eras’ of innovation. But organizations with the most mature innovation practices are preparing to surge into a fourth—the Audacious Era. AUDACIOUS ERA | INTRODUCTION 3 E R A C O M PA R IS O N S R&D ERA ENTREPRENEURIAL IDEATION DEVELOPMENT COLLABORATION AUDACIOUS 100% 75% 50% 25% LAUNCH & REFINE RISK THE R&D ERA THE ENTREPRENEURIAL ERA THE COLLABORATION ERA In the early years following the Industrial Era, innovation was more akin to invention. Companies tinkered on new products in isolation and only revealed them to the world when they were complete. Think Bell and the telephone, or Ford and the automobile. This slower, introspective approach relied solely on organizations to source all ideas and technology in-house. In response, cash-strapped entrepreneurs fearlessly Today, both big and small organizations operate in a networked global ecosystem. The brightest ideas are no longer shackled to the brick and mortar of a single institution. Technology has extended the reach of collaboration. The most sophisticated organizations forge alliances between industry, non-profit, and academic institutions to source and package the experimented with agile development practices and new business models. The growing ubiquity of talent and technology, coupled with the willingness to release proof-of-concepts into the markets meant entrepreneurs like Peter Thiel and Elon Musk gained first mover advantage by launching products faster. best ideas available. T THE AUDACIOUS ER A With immersive collaboration lowering time to market and raising the quality of products and services, business must soon transform again. In the near future, companies will no longer wait for market conditions to change. They will actively create the demand. This transformation will require companies to place one or more audacious bets. At Booz Allen, we’re already innovating in audacious ways. We have identified six growth platforms in Cyber, Engineering, Systems Delivery, our Innovation portfolio, as well as our Commercial and International businesses. These big bets will accelerate our core business and have the potential to shake up the status quo, invent new industries, and improve market share and profit models. It’s a bold new way of thinking. And it doesn’t happen overnight. In fact, our research suggests that transitioning out of the Collaboration Era and into the Audacious Era requires organizations to refine and perfect seven business practices: ++ Network of Inputs: Openly source ideas with your partners ++ Disciplined Processes: Reduce timeto-market ++ Inorganic Growth: Crowdsource talent and capability gaps ++ Digital Enablers: Increase collisions between the ideas of dispersed people ++ Organizational Structure: Make big businesses more agile ++ Culture and Engagement: Encourage creativity and experimentation ++ Platform Innovation: Pursue new applications for existing infrastructure Institutionalizing these practices, while seizing the ambition to place big bets, will be the hallmarks of successful Audacious Era organizations. At Booz Allen, we’ve installed a proven approach for some of these practices and are polishing our vision for the others. AUDACIOUS ERA | INTRODUCTION 5 NET WORK OF INPUTS AS ORGANIZATIONS TRANSITION INTO THE AUDACIOUS ERA, UBIQUITOUS INTEGRATED INNOVATION WILL BECOME THE NORM. BUSINESS ALLIANCES WILL FUSE TOGETHER LIKE NEURAL CONNECTIONS IN THE BRAIN. INDUSTRIES WILL BECOME A SMARTER— AND MORE NIMBLE—COLLECTIVE, AS THE NETWORK OF INPUTS AMONG AND BETWEEN ORGANIZATIONS IN INDUSTRY, NON-PROFITS, AND ACADEMIA CONTINUE TO STRENGTHEN, INTERTWINE, AND BLEND TOGETHER. AUDACIOUS ERA | NETWORK OF INPUTS 7 NET WORK OF INPUTS Academia/ ACADEMIA/ SMEs SMES Customers/ CUSTOMERS/ clients CLIENTS Incubators/ INCUBATORS/ Accelerators ACCELERATORS YOUR ORGANIZATION Internal INTERNAL Executives EXECUTIVES Peer PEER Organizations ORGANIZATIONS Internal INTERNAL Employees EMPLOYEES Once established, knowledge, insights, and ideas stream between connected organizations. Whereas in the past, the primary (and sometimes exclusive) goal of an external partnership was the immediate execution of new work, the future will look very different. Alliances will chiefly forge symbiotic, reciprocal relationships around idea generation. While revenue will remain critical to growth, it’s not the only way to build new value. Strengthening brand equity, owning a space that you monetize later, and engaging, retaining, and inspiring talent are also valuable pursuits. JELLYFISH COLLABORATION IS JUST THE WAY WE’LL DO BUSINESS For example, we created Project Jellyfish, our open source cloud broker platform, through our client and industry partnerships. A client challenge at a giant government agency motivated the initial need for the platform, which we co-created through our partners at Red Hat and a startup we encountered through Texas-based accelerator, Capital Factory. Early in our collaboration, we spotted the adjacent potential of Red Hat’s ManageIQ project, and began exploring ways to augment and assemble it differently for our challenge. As a broker solution, Project Jellyfish unifies Red Hat’s solution with disparate cloud resources, including Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS). The result is a rapid self-service marketplace, reusable code, scalable infrastructure, and the ability to accurately track and report cloud services usage and costs. MOVE TO WHERE THE ACTION IS As Galileo once proved, we aren’t the center of the universe. That’s why we’re gravitating towards places with real momentum. We’re using Innovation Hubs across the U.S. as entry points to ideate and co-invest with startups, investors, academia, and R&D companies. Our physical orbit in these communities provides reciprocal value in co-investment opportunities, access to new problems and clients, and recruitment, training, and mentorship opportunities. Collaborative partnerships are currently seen as business accelerators. They supplement an organization’s processes. In the Audacious Era, a strong, well maintained network of external inputs will be fundamental in daily business operations. Truly open networks will simply become how industry fails, adapts, and learns faster. The collaborative instincts between the networks of the organizations involved made the project possible. The refinement or perfection of this practice is merely to embrace those instincts. AUDACIOUS ERA | NETWORK OF INPUTS 9 DISCIPLINED PROCESSES THE AGGRESSIVE TRANSITION TO PERVASIVE COLLABORATION, ONE TRAIT OF THE AUDACIOUS ERA, IS A WIN-WIN FOR ORGANIZATIONS THAT SEE INNOVATION AS NECESSARY, AND A PART OF EVERYDAY ACTIVITIES. COLLABORATION REDUCES TIME-TO-MARKET WHILE SIMULTANEOUSLY IMPROVING THE QUALITY OF PRODUCTS AND SERVICES AS INTERDISCIPLINARY TEAMS SIMPLY CREATE BETTER SOLUTIONS. AUDACIOUS ERA | DISCIPLINED PROCESSES 11 I N N OVAT I O N B LU E P R I N T FOCUS OUR AGENDA SOLVE CROSS-INDUSTRY CHALLENGES LEAD THROUGH COLLABORATION BUILD OUR INTERNAL ECOSYSTEM DON’T GO IT ALONE DIVERSIFY OUR PORTFOLIO INSPIRE OUR PEOPLE RENEW OUR BRAND VALUE As the market adopts this approach, however, companies must take greater risks to stay ahead of the competition. One way they can do that is by launching products and services in advance of market demand, rather than relying solely on lengthy, iterative processes to test and perfect pre-launch. The writing is on the walls. At Booz Allen, we tallied these risks and are accelerating our core business through six emerging growth platforms (Commercial, Cyber, Engineering, Innovation, International, Systems Delivery.) We know our clients have a growing need for these capabilities, so we’re actively building products, services, and solutions before they need them, sometimes even before the clients fully realize they need them. It’s an approach to innovation that requires a disciplined process. A BLUEPRINT FOR TRANSFORMATION We developed our Innovation Blueprint in 2013 with this in mind. A series of connected components and systems, we use the Innovation Blueprint to source, supply, and mature our own innovation practices. Built off a cultural approach to innovation, it uses repeatable processes and methods to harness the power of our institution and habitually collaborate with and participate in the global innovation ecosystem. While there is no ‘silver bullet’ to cultivate a culture of engagement around innovation, successful organizations consistently exhibit agile progression, follow an established process, and gain the commitment of leadership. Industry research shows most larger organizations will struggle to accelerate a culture of innovation, which will leave doors open for smaller firms to infiltrate and steal market share. Anyone across the organization can and does respond. The BAHx is another example. With this tool, Booz Allen’s developers store, share, and reuse code and software. Both are examples of tools that reduce the time to develop and launch new products for clients. When combined with the other cultural elements from our Innovation Blueprint, these tools add value to our employees, our business, and our clients. They challenge our employees to socialize their ideas and adopt lean methodologies. They reduce ideation, development, and launch time for new products and services to reach the market. And they source adjacent applications of existing products and services for new clients. Innovation requires speed, agility, and risk-taking, but it shouldn’t be chaotic! Digital collaboration tools and platforms are major components of our disciplined cultural innovation process. Booz Allen’s Garage, for instance, is a web-based tool where staff post challenges about their toughest business problems to generate collaborative solutions. AUDACIOUS ERA | DISCIPLINED PROCESSES 13 INORGANIC GROW TH INORGANIC GROWTH WILL ALWAYS HELP ORGANIZATIONS BUILD ORIGINAL VALUE. ACQUIRING COMPANIES TO FILL SPECIFIC CAPABILITY OR MARKET GAPS CAN IMMEDIATELY INTRODUCE NEW BUSINESS LINES; ACQUIRING SPECIALIZED TALENT CAN TILT AN ORGANIZATION’S CULTURAL AND COGNITIVE APPROACH TO PROBLEM SOLVING. BUT IN THE AUDACIOUS ERA, ORGANIZATIONS WILL INCREASINGLY LOOK TO CROWDSOURCE TALENT OR CAPABILITY GAPS. AUDACIOUS ERA | INORGANIC GROWTH 15 M ATURE COLL A BOR ATION ER A & AUDACIOUS ER A EN TREPRENEURIAL ER A & E A RLY COLL A BOR ATION ER A Organic Growth Organic Growth Network of Inputs Inorganic Growth Inorganic Growth TRADITIONAL INORGANIC GROWTH The balance between an organization’s organic and inorganic growth is typically governed by its culture, as well as its strategic goals, approach, and what it wants to be known for. Our recent acquisition of health analytics startup Epidemico, for example, prioritizes long-term growth. Rapid integration can disrupt innovation-based acquisitions, causing acquired talent to concern themselves with administrative details—such as changes to insurance policies or relocation—rather than continued innovation. Our methodical approach to innovation-focused acquisitions centers on a three-to five-year incubation period. The goal is to gradually integrate staff, strengthen collaboration, and build value for our clients’ missions over time. In the Audacious Era, sharing resources with customers and partner organizations will augment traditional inorganic growth strategies. Reaching first to existing external partnerships to satisfy intermittent capability needs, organizations will essentially crowdsource additional talent and resources through their networks. Think of it as cloud computing applied to inorganic growth. Rather than store all your capabilities in one central location, you spread it across a network. It means you can access talent from anywhere across the network, and grow your business without acquiring additional capabilities. It’s a bold approach that brings reciprocal value across three dimensions: ++ Enhanced brand recognition in new markets and among new clients Our Alliances and Ventures program is a thriving example of this new inorganic growth model in action. The reciprocal value between our industry partners like Microsoft, Red Hat, Amazon Web Services, and Intel, and our relationships with accelerator partners like 1776 and Capital Factory, is access to one another’s technology, expertise, and clients. For Audacious Era organizations, strategic ventures or acquisitions can grow your inhouse capabilities, but crowdsourcing and alliances can accelerate your business growth without accumulating additional assets. ++ Additional revenue streams through co-creation ++ Access to partners’ marketing and sales channels AUDACIOUS ERA | NETWORD OF INPUTS 17 DIGITAL ENABLERS UNLIKE PEOPLE, IDEAS ARE NOT RESTRICTED BY GEOGRAPHY. TODAY’S TECHNOLOGIES, OR ‘DIGITAL ENABLERS,’ ATTRACT AN ORGANIZATION CLOSER TO ITS EMPLOYEES, PARTNERS, AND CUSTOMERS WITHOUT THE NEED TO BE PHYSICALLY NEXT TO EACH OTHER. WITH THE RIGHT COMBINATION OF DIGITAL ENABLERS—THE TOOLS AND PROCESSES TO IMPROVE SPEED, COSTS, AND QUALITY OF WORK—ORGANIZATIONS CAN SWIFTLY ADJUST PRODUCTS AND SERVICES IN RESPONSE TO FLUCTUATIONS IN MARKETS MILES AWAY. THEY MAKE BIG, BUREAUCRATIC BUSINESSES MORE NIMBLE AND MORE PRODUCTIVE AS THEY FORGE INTIMATE PROXIMITY BETWEEN IDEAS. AUDACIOUS ERA | DIGITAL ENABLERS 19 DIGITAL TOOLS WILL ONLY EVER BE AS VALUABLE AS THE IDEAS SHARED WITHIN THEM. THE NEED FOR DIGITAL ENABLERS OPEN SWIMMING IN FRIENDLY WATERS Like many companies of our scale, we have invested in an ecosystem of digital enablers for just this reason. With approximately 22,500 minds dispersed across the country and abroad, we needed a way to both syndicate ideas and nurture the best ones into future business opportunities. This is the principle behind the National Data Science Bowl (NDSB). Co-sponsored by Booz Allen and Kaggle, a leading analytics platform, the NDSB connected Booz Allen data scientists to an external community of more than 1,200 others to help marine researchers analyze oceanic health. Together, the NDSB produced more than 15,000 submissions and algorithms, facilitated by a platform for the community to collaborate and post progress. Take our internal Innovation Ecosystem, which features a host of digital tools and collaborative virtual spaces for staff to engage with one another’s ideas. Employees can participate in trainings, explore toolkits and best practices, and post ideas to digital forums for feedback and development. Digital enablers also extend the value of interactions when people come together. At company-wide ideation events and hackathons, our attendees augment their conversations and connections with one another through exclusive mobile apps. Engagement apps enable participants to plan their daily itineraries, find events, share new thoughts, and vote on ideas throughout the day. Without the right blend of tech-savvy personnel, however, organizations won’t be able to make the most of their tools. That’s why a thick network of inputs is crucial. Digital enablers require a web of engaged, smart users with different interests and agendas to make associations between ideas to drive new value and decrease time-to-market. Digital tools will only ever be as valuable as the ideas shared within them. The best digital enablers evolve as the community shapes them for their own purposes. The best digital enablers, however, fuse internal and external collaboration. AUDACIOUS ERA | DIGITAL ENABLERS 21 ORGANIZATIONAL STRUCTURE THE FREEDOM FOR EMPLOYEES TO EXPLORE AND PLAY WITH NEW IDEAS HAS A NATURAL TENSION WITH A BIG ORGANIZATION’S INCLINATION TO MANAGE RISK THROUGH PROCESS STANDARDIZATION. TRADITIONALLY, LARGE ORGANIZATIONS ARE BUILT FOR EFFICIENCY, NOT EXPERIMENTATION. FORMAL STRUCTURES CAN STIFLE CREATIVITY, BUT REDESIGNING ORGANIZATIONAL STRUCTURES MAKE BIG BUSINESSES MORE NIMBLE. AUDACIOUS ERA | ORGANIZATIONAL STRUCTURE 23 Innovation programs within big companies slip some procedural bonds thanks, in part, to their size. Small team structures enable innovation programs to make strategic decisions faster. The conventional wisdom also states these ‘innovation teams’ should spend their time insulated from the distractions of client and customer obligations. At Booz Allen, we think differently. THE STRATEGIC INNOVATION GROUP Our Strategic Innovation Group (SIG) is a small organization within Booz Allen. It accounts for less than 10% of our organization in terms of headcount. While its configuration and intent promotes experimentation around specific initiatives, we haven’t isolated it from the rest of the firm. In fact, we did the opposite. The SIG exists to inject original thinking directly into the markets and across our entire employee base. The SIG is an investment in a bundled set of core and progressive initiatives that we believe can solve our clients’ toughest challenges. This approach allows us to focus resources and deploy lean methodology for prototyping and maturing transformative solutions. The results have been extraordinary. Through our collaboration with clients and partners we have taught soldiers to think like MacGyver by converting trash can lids into antennas to re-establish broken communications. We’ve prescribed data science to our partners in the commercial pharmaceutical industry to revolutionize the production of life saving medications. And we’ve augmented our traditional consulting ethos with products like VAMPIRE TM, our ruggedized, handheld forensics device, to move Booz Allen into new markets. Unlike conventional innovation programs, we intentionally made our innovation group rotational. Around a quarter of SIG staff shift in and out each year. In its first two years, almost 1,000 people rotated in and out of the SIG on ‘tours of duty.’ This cycle allows SIG staff to focus on developing new offerings and business, expand their professional capabilities, and make them even more valuable to the market upon their return. UNLIKE CONVENTIONAL INNOVATION PROGRAMS, WE INTENTIONALLY MADE OUR INNOVATION GROUP ROTATIONAL AUDACIOUS ERA | ORGANIZATIONAL STRUCTURE 25 CULTURE & ENGAGEMENT LIKE OPERATIONAL MODELS, CULTURE ISN’T CREATED BY CHANCE. IT’S ENGINEERED. IT’S PRACTICED. IT’S DISCIPLINED. AND IT STARTS WITH PEOPLE. THE TRUTH IS THAT WHILE ORGANIZATIONS CREATE THE CONDITIONS FOR CREATIVITY, PEOPLE DO THE ORIGINAL THINKING. IT’S THEIR IDEAS AND PASSIONS THAT CHALLENGE PRECONCEPTIONS AND PROPEL EXPLORATION INTO NEW INDUSTRIES. IN THE AUDACIOUS ERA, COMPANIES WILL TAKE CALCULATED STEPS TO ENCOURAGE CREATIVITY IN THEIR PEOPLE AND GROW NEW IDEAS. AUDACIOUS ERA | CULTURE & ENGAGEMENT 27 A CULTURE OF INNOVATION spark creativity, mature solutions and propel the best ideas forward • PEOPLE PROGR AMS — Hiring, development and engagement approaches that result in differentiated skillsets to deploy to the market s e nt Ev s on Pe r • E VENTS — Internal and external activities to In environments to enable high-quality interaction, exploration and problem solving POINTS OF COLLABORATION • SPACES — Internal and external collaborative Sp a c e s A series of cultural components and systems to source, supply and mature our firm’s innovation practices, to enable an environment of sustainable growth Pe l op eP r r og l Too • TOOLS — A suite of crowdsourcing, open s am s e ch &T nol og y In ce ntive s source, and collaboration methods and tools to generate ideas and solutions • INCENTIVES — Mechanisms to inspire, reward and support the generation of bold ideas, risk taking, and engagement INCLUSIVE ENVIRONMENT TO CONTRIBUTE AND THRIVE DIVERSE POPULATION EFFECTIVE FEEDBACK LOOP RISK TOLERANCE TRUST IN LEADERSHIP ALLOTED TIME TO INNOVATE HIGH QUALITY TALENT ESTABLISH A TRUE NORTH As we know, big companies are built for efficiency. Driving strategy through culture, however, can soften this rigidity. Leadership must encourage sensible risk taking and set a strategic ‘true north’ as a guide for employees to follow and aspire to. The audacious investments in our growth platforms establish this vision while allowing us to remain agile and responsive to our clients’ needs, and our people’s brightest ideas. EVENTS, PROGRAMS, AND INCENTIVES TO INSPIRE YOUR PEOPLE SPACES AND TOOLS THAT CONNECT THEM TO NEW IDEAS We believe that our people should work on tough problems that excite them. Smart people need the oxygen of a new challenge to stay engaged, which is why our people programs invite employees to develop careers around meaningful opportunities, persistent learning, and ‘tours of duty’ within different parts of our business. As consultants, it strikes at our core to wrestle with a new challenge. Once we’ve solved it we want the next one, so we encourage our employees to engage. It’s typical for employees to gain exposure to multiple markets and clients during their careers with Booz Allen. Their need for an entangled network of inputs is as much an internal mandate as an external one, which is why we integrate our virtual tools with in-person Functional Communities that apply our problem solving across multiple industries. In order to facilitate these crosscapability discussions, we’re establishing Innovation Labs across our regional offices where staff can access new technology, and work in an environment that challenges their ways of thinking. With incentives like our iTime initiative, we’re recognizing and investing in the self-directed time our employees spend beyond their day jobs tinkering on ideas that have original business value. And we inspire them to think differently about these problems with a calendar full of ideation events to engage them in discussions about disruptive technology, global challenges, and groundbreaking thought leadership. These physical spaces and digital tools allow our management consultants to mingle with our engineers, our scientists, and our technologists. While we can’t always predict the output of their interactions, it increases the chances for attractive ideas to collide in unexpected ways. It’s through these communities and forums that our people can let their ideas breathe with their colleagues, and learn new techniques to solve old problems. AUDACIOUS ERA | CULTURE & ENGAGEMENT 29 PL ATFORM INNOVATION AS ORGANIZATIONS MATURE THEIR INNOVATION PRACTICES, THEY WILL ABOLISH THE IDEA OF PROVIDING A SINGULAR VALUE TO THEIR CUSTOMERS. THEY WILL INSTEAD WIN NEW BUSINESS, ENTICE NEW CUSTOMERS, AND CREATE NEW SOLUTIONS BY PURSUING NEW APPLICATIONS FOR THEIR EXISTING INFRASTRUCTURE. AUDACIOUS ERA | PLATFORM INNOVATION 31 C R E AT E N E W P L AT F O R M S C R E AT E N E W A DJAC E N C I ES PLATFORM PLATFORM ADJACENCIES A COMPANY’S INVESTMENTS CAN BOTH AUGMENT EXISTING AND CREATE NEW PLATFORMS THAT DISRUPT MARKETS AND CREATE DEMAND FOR PRODUCTS AND SERVICES THAT PREVIOUSLY DIDN’T EXIST. ADJACENT PLATFORMS NEW PLATFORMS Platform innovation occurs in two ways. First, companies can build off adjacent business opportunities. By extending previously created infrastructure into new markets, companies create transformative value. The alternative is crafting completely new platforms. This route requires leaders to identify unmet market needs. Our partners, Amazon Web Services (AWS), created the first enterprise Infrastructure-as-a-Service platform, having identified the need for more efficient data storage. They made large capital investments in servers to support the “Christmas rush” on their e-Commerce platform, and repurposed the unused computing resources as AWS. Through our support of the a major DoD client, for instance, we built a cloud architecture that syncs threat intelligence from multiple branches of the military and delivers specific intelligence to an analyst from a particular branch. It means when an Air Force analyst needs information for a certain mission, they have access to what the entire military knows, not just the intelligence gathered by the Air Force. This platform technology has since spread to adjacent markets. It was integral, for instance, in standing up the core architecture that allows a counter-warfare U.S. military organization’s previously distinct systems to communicate and exchange information. These two trends in platform creation confront our clients with numerous options for implementing new services. There are countless ways to expand the use of existing technologies. Inside Booz Allen, we also seek to continually improve the ways we use our own internal platforms against this everchanging landscape. Armed with this insight, we are developing a cross-platform framework known as Chorus. This platform will integrate a common set of Cloud Computing, Analytics, Predictive Intelligence and Digital Ecosystem platforms to unshackle a rapid go-to-market capability for investments, business growth opportunities, and most importantly, our client delivery efforts. AUDACIOUS ERA | PLATFORM INNOVATION 33 B O OZ A L L E N H A M I LT O N , I N C . © 2 0 1 5 Booz Allen Hamilton has been at the forefront of strategy and technology for more than 100 years. Today, the firm provides management and technology consulting and engineering services to governments in the civil, defense, and intelligence markets, global corporations, and not-for-profit organizations. Booz Allen partners with private and public sector clients to solve their most difficult challenges. Headquartered in McLean, Virginia, the firm employs more than 22,500 people globally, and had revenue of $5.27 billion for the 12 months ended March 31, 2015. To learn more, visit www.boozallen.com. (NYSE: BAH) Excerpts included reflect findings from joint research project between Booz Allen Hamilton Strategic Innovation Group and Kaiser Associates, Inc.