MARKETING Value to Customers, Firms, and Society What is Marketing? • Is marketing just selling and advertising? • What is marketing? The performance of activities that seek to accomplish an organization’s objectives by anticipating customer or client needs and directing a flow of need-satisfying goods and services from producer to customer or client. Marketing Definition Dissected 1. Its active!!! 2. Focused on organizations objectives 3. Understands customer and client needs. 4. Directs flow of goods/services to customer/client. Micro and Macro Marketing • Macro-Marketing A social process that directs an economy’s flow of goods and services from producer to consumer in a way that effectively matches supply and demand and accomplishes the objectives of society. Functions of Marketing • Buying function • Selling function • Transportation function • Storing function • Standardization and grading • Financing function • Risk taking function • Marketing information function Economies • Command Economy Government officials decide what and how much is to be produced and distributed by whom, when, to whom, and why. • Market-Directed Economy The individual decisions of the many producers and consumers make the macro-level decisions for the whole economy. Changing Role of Marketing • Simple Trade Era • The Production Era • The Sales Era • The Marketing Department Era • The Marketing Company Era Marketing Concept An organization aims all its efforts at satisfying its customers – at a profit. • Production Orientation Making whatever products are easy to produce and then try to sell them. • Marketing Orientation Focusing the objective of a company on supplying the customer with what they need rather than what you want to sell. Marketing Ethics • Micro-Macro Dilemma • Social Responsibility American Marketing Association American Marketing Association Criticisms of Marketing ESSENTIALS OF MARKETING Perreault, William D. et. al. Essentials of Marketing 12e, McGraw-Hill, 2010