Shaping Expectations & Enrolling Committed Students Peter Goodson Center For Teaching Excellence Day 2 8:30-9:45 am S480 “Well, class, now that we can agree on the work load this term” Overview Goodson’s Bias and Discussion Caveats Goodson’s Bias The first class is the only time where … • course expectations are shaped • conditions are agreed to • student decides to enroll or opt out for another course A time for candor and clarity as my course is not for everybody The vast majority of Hass students crave to … • be challenged • be worked hard • maximize the return on their investment • further their career perspective and skill sets A minority of underachievers or poorly motivated students … • should not lower the teaching standard at all and be politely tolerated… • focus on those that invest in the learning and discourage the rest from taking the course We • • • owe he students a chance to withdraw if the fit is not right… I am brutally candid as to the course shortcomings stress the heavy work load per unit hammer the very tough rules of the road Want a friend buy a dog. Respect comes from delivering value in the classroom Discussion Caveats Comments are aimed at electives, probably to tough for core cores as the students have to take the offering without choice Assume that the course is test marketed carefully and designed to be a popular elective (if not, redesign it) Assumed that the teacher would be effective at pre- marketing course Pardon the typos and grammar Overview Today's Agenda… The Five C’s 1. Clarity: Who the course is designed for? What the course is and what it is not. 2. Challenge: A 3 unit work load for a 2 unit course delivers high value but at a cost. 3. Conditions of Enrollment: The rules are the rules- be clear on the way the class works 4. Class Room Confrontation: Training in the real world atmosphere ….demanding classroom tension 5. Open Criticism Of The Course: Enrollment insight from negative student comments from past evaluations Clarity: Course Is Aimed at Future Decision Makers The class is taught primarily for students who want to be decision makers whose career aspirations include… 9Top level executive positions (CEO, CFO), 9Partner in a M&A advisory firm- investment bank 9Partner in a management consulting firm 9Partner in private equity firm 9Entrepreneur or start up founder 9Partner in venture capital firm Overview Clarity… Survey Course Organized Into Stand Alone Disciplines And Applications 9It is a survey course covering 9 topics, each of which could be taught as an entire course. Topics are divided into disciplines (basics )and applications… 9Each topic is discreet and much of the value of the course is provided in classroom interaction 9Attendance of all sessions is therefore critical 5 Clarity: Deliverable In Terms Of Career Perspectives & Skill Set The career benefit of the course is to offer experience-based lessons to enhance the students ability to create shareholder value and avoid costly pitfalls in buying and selling businesses! The course design is aimed at… •Developing judgment …Sharing lessons in distinguishing practices that create value from those that result in loss •Exploring leadership …Directing an insightful acquisition process geared to mitigate risk in order to capture return followed by lessons in managing after closing to operationally improve the results of the acquired business •Polishing acquisition negotiation-related skills …Capturing the advantage in the tradeoffs inherent in doing a deal and in establishing a win-win scenario with the CEO and top managers of the acquired company after the transaction has been completed 6 6 Clarity: The Course is not a Bunch of Canned Formulas Nor A List of Equations That When Applied Produce Value We provide practical approaches to problem solving in ambiguous settings as well as leadership practices that have proven to be successful in the real world 9 The “human factor” is dominant, the variables independent, and logic is frequently trumped by blind ambition and/or self-interested advisors. 9 This is not a corporate strategy course analyzing business combination rationale slogans but rather focusing on measures that create incremental shareholder value in measureable terms. 9 It is a domain where learned experience proves to be much more valuable than textbook niceties. 9 Therefore, sharing the hard earned lessons gained by the Professor in participating in thousands of mergers and acquisitions over the last forty years is a course cornerstone. In this field, the most important insight is to teach you to know what to do when you don’t know what to do. Clarity: Tutorial for M&A and Turnaround Course Slides High Level “Slide Reports” for Owners, Chief Executives and Boards of Directors We like to call the assignment slides in our courses “slide report's” rather than presentations. There are many different types of slide “shows” aimed at different audiences and for different purposes. In our courses the format is along the lines of what a management consultant like Bain would use to inform rather than persuade. Note that the presentations when read would not need a spokesperson. They are clear without an oral presentation. In this Tutorial we will outline the concepts below, format tips and provide examples to demonstrate what we are looking for . The last slide is a graded slide that was poorly done which includes correctional comments. Below is a conceptual outline : 1. Meaningful Slide Heading: A opening statement or conclusion followed by the key conditions necessary for the statement to be correct. An example… “The acquisition of XYZ for $20-$25 a share will add 15% or more shareholder value if operating improvements doubling EBIDTA can be delivered in 5 years”. It is an anchoring statement for the audience. It must deliver the key advantage and state what must be done or the risk in achieving the result. 2. Primary Supporting Points: Notice that on each example slide there are three to five points that support the slide heading. Each supporting point is clearly stated and not abbreviated. If you were to read the heading and then the supporting points together, the students’ position would be clearl without detail to verify. 3. Detail Verifying the Supporting Points: Under each supporting point is the detail that justifies the conclusion of the supporting point. We encourage students to embellish detail with imaginary knowledge not contained in the case. The governing point is that the logic of the detail must link into the supporting point. HBS cases in particular can be a little broad brush so we want you to be creative as to what other information, had it been available, that you would have included and invent theoretical detail points that you view would be critical to your analysis even though these facts might not be available in the case. Slide Format: Teaching Team– Peter Goodson, Paul Mackinaw 8 Challenges: A 3 Unit Work Load In A 2 Unit Course Delivers High Value But Demands A Significant Investment of Your Time 9To deliver the full course value a serious time commitment is necessary 4 cases… 3 of which students present in class 3 additional case studies to be discussed in class and students are intensely grilled “This course is a little like drinking from a fire hose in its breadth and velocity” … A former student 9 9 Challenges: Cold Calls And Consequences I give students “cold calls” in advance so there is focus on what we want them to specifically master in the reading material. Everybody uses cold calls so what is different than some in my class is what happens if the student is not prepared. 9It been expressed by former students that being unprepared is a highly uncomfortable experience in front of your peers 9I then role play a unprepared response with a student shill… Silly but very effective and rarely do we find an unprepared student going forward 10 Conditions of Enrollment: The Rules Are the Rules- Be Clear on the Way the Class Works No Such Thing As A Late Assignment...any assignment turned in late results in a failure and will not be graded. There are no exceptions. 3 On A Team… free riders will balk but you will learn more. Time tested. Not optional! Not A Correspondence Class… individual answers from the GSI’s are not given. We organize a web spot and answer questions collectively and share with the whole class… adds value… trust us No Computers or Cell Phones …the PowerPoint's provide ample notes; computers are not allowed in class nor are cell phone calls Name Plates Required…to better personalize a large class, enable cold calls and comfort for visiting speakers each session Be On Time… be in your seat at the beginning of class or wait to rejoin at the break. We take the view that it is a requirement to be prompt in most workplaces so we shouldn’t give you bad habits here Attendance Required… be here - much is taught via the case method and the value is in person exchange . Two unexcused absences carries a huge penalty Class Room Confrontation: Training in the Real World Atmosphere … Instructive Classroom Tension 9 Settings And Styles Vary... But one of the distinctions in this course is that three assignments are framed in a way that the student is the advisor or principal making a case in a presentation either for or against a deal. 9 Context…. The audience is either a CEO, a board or a group of investors. Realize that outside advisors usually face tension packed settings where their findings are openly and forcefully challenged. 9 Intellectual Tension …We create a tension by training your peers to drill down on the supporting logic of your point of view. When you are not thought-out it becomes very obvious. 9 Conflict at Haas… This style of active interrogation and free for all argument is not often experienced in the Haas environment. Students seem uncomfortable in navigating a seemingly "aggressive" atmosphere. Hence we give them some practice at real world disputes involving big money and huge stakes. 12 Student Quotes From Actual Evaluations Criticism: Professor Too Tough On Students In Front Of Peers.. Slides Too Crowded … Lectures Loaded With M&A Slang “Embarrassing students who were not prepared was not necessary” (2008) “Too much information on slides which made following the lecture difficult” (2004) and “frequently flipped through slides too rapidly” (2004) “The jargon of the industry was particularly difficult to comprehend as it was very different than the academic vocabulary of most classes” (2004) “The American slang was very difficult to follow for an International student” (2005) On the other hand … “Wish more professors were openly tough on the unprepared … we pay too much to put up with someone who has not read the material and wants us to slow down or wants to shift topic and tell us how great they are” (2009) “Unique opportunity to understand how practitioners refer to their trade” (2004) “Slides were a great resource of information distinguishing concepts on a standalone basis” (2005) 13 Student Quotes From Actual Evaluations Criticism: Not Much Hand Holding On Assignments “Did not provide detailed step-by-step instructions for assignments” (2009) and “Not obvious how to do projects” (2004) “Could have spent more time teaching modeling” (2004) “Did not walk through the ‘details’ of any of the assignments” (2008) On the other hand … “If you like formulas and step-by-step certainty, this course is not for you” “If you like advanced problem solving and tackling ambiguity as it exists in deal making in the real world, get comfortable and stay a while … great course for the top executive/ownership aspirant” (2005) 14 Student Quotes From Actual Evaluations Criticism: More Breadth Than Depth & Very Fast Paced “Would have been great to have as a three-unit course” (2004) and “I would have loved to have another five weeks” (2005) “Moved over some questions too fast and sometimes glossed over material leaving us to read from the text” (2010) On the other hand … “If you didn’t get Core Finance and Accounting when you took it and struggled with simple modeling, this course will be tough” (2004) “Loved the pace … fast and furious … don’t slow down with irrelevant questions from students speaking without preparing” (2005) “Got much out of the time at Henry’s asking ‘ad nauseum’ [sic] questions after class … unique experience to provide those with interest to unlimited access to Professor” (2005) “Each topic could have been a course … you cut to the chase – great overview!” 15 EXHIBIT: MANAGING STUDENT SLIDE EXPECTAIONS Tutorial for M&A and Turnaround Course Slides High Level “Slide Reports” for Owners, Chief Executives and Boards of Directors We like to call the assignment slides in our courses “slide report's” rather than presentations. There are many different types of slide “shows” aimed at different audiences and for different purposes. In our courses the format is along the lines of what a management consultant like Bain would use to inform rather than persuade. Note that the presentations when read would not need a spokesperson. They are clear without an oral presentation. In this Tutorial we will outline the concepts below, format tips and provide examples to demonstrate what we are looking for . The last slide is a graded slide that was poorly done which includes correctional comments. Below is a conceptual outline : 1. Meaningful Slide Heading: A opening statement or conclusion followed by the key conditions necessary for the statement to be correct. An example… “The acquisition of XYZ for $20-$25 a share will add 15% or more shareholder value if operating improvements doubling EBIDTA can be delivered in 5 years”. It is an anchoring statement for the audience. It must deliver the key advantage and state what must be done or the risk in achieving the result. 2. Primary Supporting Points: Notice that on each example slide there are three to five points that support the slide heading. Each supporting point is clearly stated and not abbreviated. If you were to read the heading and then the supporting points together, the students’ position would be clearl without detail to verify. 3. Detail Verifying the Supporting Points: Under each supporting point is the detail that justifies the conclusion of the supporting point. We encourage students to embellish detail with imaginary knowledge not contained in the case. The governing point is that the logic of the detail must link into the supporting point. HBS cases in particular can be a little broad brush so we want you to be creative as to what other information, had it been available, that you would have included and invent theoretical detail points that you view would be critical to your analysis even though these facts might not be available in the case. Slide Format: Teaching Team– Peter Goodson, Paul Mackinaw 16 Format for M&A and Turnaround Course Slides Slide Heading: Conclusion and key conditions to conclusion (Note: There is a precise order to the slides that must be followed. The order of the slides is mandatory and extra slides will not be graded forcing economy of thought) Supporting points: arranged however you determine they will be most effective Detail: linked clearly to supporting point Slide Topic (Bold): Team name, team members names- first then last …example below Key Challenges: MS Team– Patrick Krause, Craig Hashi, Kimberly Petska 17 Slide Examples The following slides are from a prior class. Yes there are typos and incomplete thoughts or premises that you might not agree with. The purpose is to give you a sense of the format and type of message points we are looking for. Note there are different ways that students have created their supporting points and details to make it more comprehensive if necessary. The slides respond to a case which features a hypothetical hostile takeover of SF (Salesforce.com) by Oracle. Each slide address a topic as follows: Strategy (SF/Oracle value added and fit), Operating Improvements (opportunities to enhance EBITDA at SF), Key Integration Challenges (for Oracle) and Due Diligence (potential issues and plan to investigate). Slide Format: Teaching Team– Peter Goodson, Paul Mackinaw 18 Strategic Vision: Acquiring SF Is Attractive For Enhancing Shareholder Value Because It Potentially Strengthens Oracle’s Suite Strategy By Increasing Its Applications Market Share And Expanding Its Customer Base ...Integration Success May Be More Dependent On Expanding SF Margins As Up –Sell Opportunities To Cost Conscious Customers May Prove Challenging 1 Enterprise market trends imply Oracle’s future growth will not come from products that drove success in the past 2 Future growth opportunities lie in middleware and •A maturing database market growing by only single-digit % rates •Oracle’s fastest growing middleware business is expected to overtake database sales •Declining license revenues implies perpetual license model is threatened •Significant opportunity to grow Oracle’s 34% share in the $60bn applications market •Decelerating maintenance revenue growth means shrinking margins •Modular design of Oracle’s end-to-end product suite facilitates selling entire software packages to the high-end market and independent software components to SMBs •Emerging competitors gaining share as businesses delay projects and CIOs shift to low cost solutions: SalesForce’s ondemand, VMWare’s virtualization, and RedHat’s open source applications markets, validating Oracle’s suite strategy •Access to SMBs adds opportunity to grow applications share and up-sell middleware with attached high-margin maintenance 3 Oracle’s successful M&A record indicates purchasing Salesforcecom will enhance shareholder value, but each growth opportunity has corresponding risks Opportunities Risks •Oracle’s proven integration strategy indicates cost savings and productivity gains are achievable •SF generates very small margins, making operating improvements critical for adding shareholder value •SF complements Oracle’s Siebel acquisition, potentially achieving market leadership by offering Siebel’s richer ondemand solution over SF’s infrastructure •Emerging competitors continue to gain share and SAP retains market leadership due to a 15 year head start •SF expands Oracle’s customer base by 77,300 enterprises for significant up-sell opportunities to increase revenue and margins •Poor penetration rates in Oracle’s installed customer base (96% bought <= 4 of 23 categories) cast significant doubt on whether up-selling is achievable, especially to cost sensitive customers •Over $20bn in cash and $8bn in FCF put Oracle is in a strong cash position to acquire SF •A rapidly maturing $15bn debt load could put downward 19 pressure on stock price if SF and controversial Sun purchase , Sunder Thirupapuliyur prove dilutive Strategy: DKS Partners – Desmond Chan, Kishore Konakanchi Operating Improvements: Can Achieve As much As 58% Additional Value Over SF Standalone Projections From Moderate Revenue Increase And Improving Margins By Reductions In G&A, Marketing & Sales Expenses. Value at $149.15 G&A+$14.32 Marketing & Sales Expense Improvement Improvement +$44.94 Salesforce.com standalone +$80.26 Salesforce.com Standalone Value based on: Sub &Sup: 23% YOY Prof Serv: 12% YOY R&D: 10% Revenue Mkt & Sales:43.5% Revenue G&A: 13.0% Revenue WACC: 10.56% Discount Rate:10.88% Exit Multiple: 37.1x Intrinsic Value: $80.26 • Terminal Value 88.4% of Enterprise Value Market Value: $80 • Market price @ $26.61 on Jan 2, 2009 Comparables: P/E multiples at 37.1x (mean) and 93.1x (median) Value Sensitivity: • Discount rate: 8.88% to 10.88% • Exit multiple: 27.1x to 42.1x* • Value Range: $73.55 to $87.72 * Exit multiples extrapolated from mean of 37.1x (see above) G&A Improvement Marketing & Sales Improvement Revenue Enhancement Revenue +$9.63 Enhancement Key Assumptions Rationale Risk • Drop from ~13% of revenue to ~7.9 % of revenue. • Do not expect to drop to Oracle’s G&A at ~2.8% of revenue. • Improves value for $14.32. • Optimize G&A through simplification of management infrastructure. • Maintain some Salesforce G&A to run the online business. • May not be able to largely integrate the management infrastructure into Oracle since the online software business may have to run as a separate business unit. • Drop from ~43.5% of revenue to ~31% of revenue. (Halfway to Oracle’s %) • Do not expect to drop Oracle’s Marketing & Sales expense at ~18% of revenue. • If done right, this can be optimized further in the longer term. • Improves value for $44.94. • Reduce overspending on marketing and sales to improve net margin (around ~12% of net margin in 2010). • Leverage Oracle’s sales engine to help sell SFA into the Enterprise space. • Reduce duplicate channels and combine marketing campaigns. •Sales strategies and tactics may be largely different for Enterprise customers as opposed to SMB customers. • Joint marketing campaigns may not be effective. • If the M&S expenses can only be reduced to ~37% of the revenue, the value improvement is only $17.97 and the overall value is thus around $122.18. • Moderate improvement from ~23% YOY growth to ~25% YOY growth. • Do not expect to reach Oracle’s historical growth (software license growth hovers ~40% and Update and Support hovers ~12%.) • Improves value for $9.32. • Suboptimal macro economic atmosphere drives insignificant market growth. • Cloud and social platforms will need time to take off. • Revenue improvement due to reach to Enterprise segments through Oracle. • High switching costs for Enterprise customers results in slower conversion of new customers. • Cannibalization if Oracle decides to push their own CRM product online. • Incentive systems for the sales force and channels may be confusing leading to less revenue. Operating Improvements: DKS Partners – Desmond Chan, Kishore Konakanchi , Sunder Thirupapuliyur 20 Key Integration Challenges: Integration Will Be Difficult, But Can Be Managed By: Frequent Communication, Clear Goals, And Ruthless Adherence To The 120 Day Plan Strategic Goal: Objective Responsible Measurement Timeframe Communication: Ensure that all retained employees are aware of the acquisition logistics, plan, goals Customers: Retain 100% of top 30 customers, Retain 85% of top 50 customers People: Ensure that key talent is retained, benefits are migrated, options issued, etc. Product: Define CRM package integration & marketing plan Oracle VP of HR Employee survey to gauge awareness & acceptance of acquisition, goals, etc. CRM/Oracle VP of Sales & Marketing Oracle VP of HR Retention of customers Close of deal - days 1 – 10 communication, on-going weekly communications Close of deal + 30 days Oracle VP of CRM applications Operations: Recognize proposed cost savings measure Oracle VP of Facilities, General Council 100% retention of employees flagged as key contributors A board approved project plan for integrating product code, processes for CRM applications Negotiated termination of leases, approved facilities relocation plan Close of deal + 60 days Close of deal + 120 days Close of deal + 90 days 120 Days Day 1 - 30 Day 30 - 60 Day 60 - 120 Day 120 + • All hands meeting with CEO, welcome, roles, rationale, goals • Responsible sales reps reach out to customers, nothing’s changing or improved service • HR brown bag lunches, how to register for benefits 401K, etc. • Talent evaluation period by department heads •SWAT teams formed to support customers during transition • Product integration teams formed • Check in with key customers by Oracle VP of sales, your business is important – were here for you • Key talent is flagged, incentives defined • Termination decisions are finalized • Product & platform integration teams begin technical assessments and begin to draft integration roadmap for first wave of integrated products (CRM Suite) • Key talent locked in with options incentives • New reporting structures finalized, communicated • Operational processes revised, facilities move planned and executed • Draft roadmap for CRM suite of products completed, approved • Draft platform integration teams formed • Talent re-assessed, tweaks made • New CRM POV presented to customers • Long-term platform integration teams complete preliminary draft of product roadmap, begin defining technical specifications and project timeline Weekly communications sent to employees via HR, customers via sales reps during integration period Key Integration Challenges: M&A Team– Patrick Krause, Craig Hashi, Kimberly Petska 21 Due Diligence: Unconventional Approach In A Hostile Offer... Needs To Be Rigorous , Completed Well In Advance of An Offer Launch And As A Result Of An Uncooperative SF Management – Completely Independent of SF Priority for Omaha: Evaluate the business, operational, integration issues important to a successful merger and integration without relying on mgmt. Potential Issues to Remedy Business and Operations: Diligence Tactics Examine the veracity of Springfield’s operational reports and projections • What contracts (incl. longterm) are in place with customers/vendors? • What factors could lead to inaccurate revenue or margin reporting? • What labor contracts (in-house or outsourced) are in place? • What overlaps exist in buildings and staffs that can be removed? ¾ Reach out to former Springfield executive Mike Napiltonia Was Senior VP of worldwide distribution and alliances Can help Omaha understand operational overlaps ¾ Use Omaha’s relationship with Springfield vendor Appirio ¾ Discuss rev+marg w/ former senior sales rep, Mike Minelli Determine how Springfield’s product line is positioned in the market • How is the market trending with regards to SaaS/cloud/social CRM? • What investments have been made to address these dynamics? • How secure is Springfield’s position w/ customers in the marketplace? ¾ Continue to study Gartner’s detailed market reports ¾ Discuss investments w/ Frederick Kerrest (former biz dev) ¾ Leverage our firm’s relationships w/ Springfield customers Qualcomm, Analog Devices, Motorola Evaluate any potential problems with integrating technology: • How well does technology integrate with Omaha’s current stack? • What IP is owned by Springfield, and are there likely infringements? • What potential security issues exist with Springfield’s cloud products? ¾ In friendly talk w T. McKinnon, former head of engineering Founded security company; will discuss tech/strategy ¾ Bring in Omaha tech leads to assess product integration Integration and Acquisition: Determine the personnel important to make the integration successful • Which management personnel are key to running Springfield unit? • Who are the best candidates to serve on an integration team? • What is Springfield staff sentiment regarding a merger with Omaha? • How will the culture at Springfield fit in with Omaha? ¾ Enter talks with former Springfield exec, Steve Cakebread Served as president, CFO, and chief strategy officer Sources indicate his relationships w/ management could give insights to culture, key personnel, and possible integration team candidates Evaluate the likelihood of garnering enough support to execute a merger • Which board members may be in favor of a friendly merger? • Which investors are the best candidates to approach for support? • What are the timeline and fees that Omaha is likely to face? ¾ Examine board voting history; leverage talks w/ ex-execs ¾ Starting with largest investor (Fidelity), use proxy solicitor and ad campaign; work down the list of top investors ¾ We can put together report with likely fees and timelines Due Diligence: Delphi Capital – Sri Kasetti, William Sue, Steve Vargas Delphi Capital 22 Bad Slide Example The following report slide is horrific. The teams’ original is in black ink and the professors rather harsh comments are in red. The purpose is to give you a sense of what doesn’t work. The case covers Cooper’s investment bankers (Haas Team) giving advice to the CEO and board as to the merits of acquiring and how to go about negotiating to buy Nicholson File. This slide was meant to be the summary of the main conclusions and support of those conclusions. I included the slide because it has value in assessing what not to do… cheers! The sequel is that this team went on to turn in many excellent reports thereafter and recovered from this embarrassment with their dignity intact and lessons learned. They also taught me some things about teaching. From this class forward I have worked with all teams on their drafts in advance of submission on the first case of each term. There are so many variations to slide “etiquette” and most students have not worked at this level in organizations or with leading management consultants so the content and formats of “slide reports” may be new. A great lesson for me as an educator. Slide Format: Teaching Team– Peter Goodson, Paul Mackinaw 23 Example of shallow thinking from a 2008 Cooper presentation. Professors comments in red… Executive Summary… in a few words you might want to give us the summary instead of a heading suggesting a summary- boards are bright and can handle conclusions and key conditions in a sentence Nicholson is a prime acquisition target for Cooper. Because? Nicholson is in a weakened position fending off unwanted acquirers What is it weak?.. Tired, hungry…exhausted? Nicholson’s leadership in its segment of the hand tools market is well aligned with Cooper’s acquisition strategy …So what and how so? Acquiring Nicholson will reduce Cooper's stock volatility, without any dilutive effect. Because? At any price? This is naïve and totally un-supported my B.S. meter is flashing danger! Operating improvements present an EPS upside of 15% - 20% over the next 3 years. If we do what to the business? What execution risks need addressing in improving opps? B.S. throwaway lines – salesmanship hype… no analysis suggested! Leveraging this upside what does that mean? requires a deal structure Nicholson management who want to remain in place. More BS.. Why do capture Nicholson management who have been underperformers. This all. They own next to no stock to begin with. More likely we will fire heck are you all talking about? that meets the needs of we structure the deal to does not make any sense at the CEO day 1. What the Cooper should move quickly to place an offer to acquire Nicholson for $50/share in a 50% stock / 50% cash deal. Because? Oh boy I get to read 9 more slides! This is embarrassing… there is zero depth to your thinking. Your clichés don’t even make sense. This would be poor even for a freshman college student. Spend time and think it through next time. You are addressing a first rate CEO and Board not a bunch of co workers at a company picnic. This was not worth the read starting with the first slide. But it got worse when I turned the page… 24