HUMAN RELATIONS IN MANAGEMENT: CHAPTER 3 HIGHLIGHTS
4 Communication Styles
and their continuum locations:
_________________________
______________________________________
_________________________
______________________________________
_________________________
______________________________________
_________________________
______________________________________
Emotive Communication Style:
Strengths
Weaknesses
____________________________
____________________________
____________________________
____________________________
____________________________
____________________________
____________________________
____________________________
Director Communication Style:
Strengths
Weaknesses
____________________________
____________________________
____________________________
____________________________
____________________________
____________________________
____________________________
____________________________
Reflective Communication Style:
Strengths
Weaknesses
____________________________
____________________________
____________________________
____________________________
____________________________
____________________________
____________________________
____________________________
Supportive Communication Style:
Strengths
Weaknesses
____________________________
____________________________
____________________________
____________________________
____________________________
____________________________
____________________________
____________________________
How to Successfully Flex to the Emotive Style:
How to Successfully Flex to the Director Style:
How to Successfully Flex to the Reflective Style:
How to Successfully Flex to the Supportive Style:
1 Thing you have learned and applied since the class began:
THE GOLDEN RULE: Do unto others as you would have them do unto you.
Others may not want or appreciate the same things you want or appreciate.
Here’s another rule to consider as you practice style flexing:
THE PLATINUM RULE: Do unto others as they would like to have you do unto them.
CHAPTER 3 QUIZ
Name
Location
Place the number of the correct match on the line following the term you are matching:
A.
Communication Style
B.
Director Style
C.
Dominance
D.
Emotive Style
E.
Excess Zone
F.
Reflective Style
G.
Sociability
H.
Supportive Style
I.
Style Flexing
J.
Versatility
1.
Style of people who tend to seek out and take control of social relationships.
2. Consciously changing your communication style to meet the needs of another person.
3. Style of people who listen attentively, enjoy social relationships, avoid using power.
4. The tendency to seek and enjoy social relationships.
5. Style of people who have take-charge behaviors but prefer to avoid social relationships.
6. Your unique pattern of behavior based on how others observe what you say and do.
7. The third dimension of the Communication Style Model that measures willingness to create and maintain
interpersonal relationships with others regardless of their communication style.
8. The danger area characterized by high intensity and rigidity, especially when people are under stress.
9. Style of people who are quiet, prefer time alone, demand orderliness, and formally express their opinions.
10. The tendency to display take-charge behaviors.
Answer the following essay questions:
11-12. Why is it useful to know your communication style and know how to determine other peoples’ styles?
______________________________________________________________________________________
______________________________________________________________________________________
13-15. How will you personally use the information you learned about communication styles?
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________