Operations Management
Credits: 3
Session
TOPICS
1
Topic: Operations as a Source of Competitive Advantage;
Performance Measures for analysing Operations
Read: Ch. 1 & Ch. 2 CJA *
Dell Computers (page: 5 of CJA), South West Airlines,
2
(page 23 of CJA)
A Tour of a manufacturing Plant:
Case: International Paper Co. & Jos A Bank Clotheirs
3
Topic: Process analysis; Concept of Bottleneck, Cycle Time,
Resource Interference; Factors affecting operations
performance
Case: Kristen’s cookie page 123-124 CJA
4
Read: Ch. 4 CJA
Topic: Performance Analysis of Service Systems
Capacity Analysis Under Uncertainty
Case: Manzana Insurance
5
Read: Chapter 6 CJA
Performance Analysis of Service Systems; Capacity Issues in
Service Organization
Case: Shouldice Hospital
6
7
Read: Ch. 6 CJA
Capacity Analysis Under Uncertainty: Introduction to
Queueing
Read: Pg 243-252 of CJA
Performance Analysis of Manufacturing system with High
Variety; Product Process Matrix
Case: Donner
8
9
Ch. 5 CJA
Topic: Supply Chain coordination
Read: Beer Game
Topic: Supply Chain Coordination; Efficient versus
Responsive supply Chain;
Beer game Analysis
10
11
12
Read: Ch. 9 CJA
Topic: Inventory Management: Deterministic Model; Cost
Structure and Trade-offs
Read: Ch. 14 CJA
Topic: Inventory Management: Uncertain demand; Continuous
Review versus Periodic Review; Determining Safety Stocks,
Managing Inventory of Short-Life Cycle Products: Newsboy
model.
Read: Ch. 14 CJA
Concept of Postponement; Impact of Design on Inventory;
Managing Inventory in a Responsive Supply Chain
Case: Hewlett Packard
13
Read: Ch. 9 CJA
OR Models for OM
14
Read: Supplement A from CJA
MOS Game
15
Read: MOS Game handout
MOS Game Analysis & Concept of Hierarchical approach to
Planning; Master production schedule; Cost structure and
Planning strategies
16
Read: Ch. 13 CJA
Topic: Material Requirement Planning
17
Read: Ch. 15 CJA
Topic: Just-in-Time (JIT) Planning and Total Quality
Management; Concept of Push versus Pull
Lean Manufacturing & Coordination with suppliers;
Case: Toyota Motor Manufacturing
18
Read: Ch. 11 CJA
Topic: Synchronous Manufacturing
Read: Ch. 17 CJA
The Goal by Goldratt
19
20
Operations Strategy & Course wrap-up
Case: American connector
Read: Ch. 2 CJA
Pedagogy
The pedagogy consists of lectures, classroom discussions and group exercises such as case
analyses, and management games.
Text:
Operations Management, Chase, Jacobs, and Aquilano, Tata McGraw Hill,
The Goal by Goldratt and Cox (available in the Library Reserve Section)
Evaluation Plan
The students will organise themselves into groups (each of size five) to work on the assignments.
In addition, there will be quizzes and an end-term examination.
End-term Examination
50 points
Quiz I
15 points
Quiz II
Case Analyses
Total
15points
20 points
100 points
Other Information
·
The students are expected to work on the cases/games in groups of five. The process of
forming the groups is left to the students.
·
Each group has to submit two case analyses.
·
The Class Representative will inform the composition of each group & their respective
chosen cases for submission to the two instructors.
·
The deadline for submission of the case analyses is at the start of the lecture on the day the
case is scheduled for discussion in the class.