Job Description – Ice Cream Manager Title Ice Cream Manager Description The Ice Cream Manager is someone who has a deep passion for customer service and ice cream. They are a problemsolver with strong work ethic and leadership skills. The Ice Cream Manager understands that customer satisfaction is key, especially with catering services. They are an experienced leader who understands the importance of safety and health regulations and standards. Responsibilities • • • • • • • • • • • • • • • • Identify and delegate responsibilities to ice cream staff to ensure objectives are met and excellent service is consistently achieved Manage operations with passion, integrity, and knowledge while promoting the culture and values of the Silo Maintain proper health and safety regulations in the Ice Cream Caboose and Ice Cream Services Asses and delegate necessary cleaning tasks, per the Niagara County Health Code Provide coaching and feedback to staff and assess performance on and ongoing basis Create a positive guest experience by delivering a high level of service and ensuring all staff engage guests to understand their needs and exceed expectations Consistently monitor product and waste costs to remain within goals Solicit guest feedback to understand the needs and wants of customers Train and coach staff on guest services principles and practices Follow the Silo Restaurant policies and procedures, including those for cash handing and safety/security Offer new menu solutions, and ice cream flavors to management Work with the inventory manager to ensure proper product controls Maintain and process orders of Ice Cream product and supplies Develop and implement creative solutions to areas of improvement Assist in pre-shift meetings Complete the season to the specifications outlined in your Employment Contract Minimum Qualifications • • • • • • • • Minimum Age: 18 years Previous Experience: Prior Restaurant Experience Preferred Must have reliable transportation Able to use touch-sensitive POS System Able to lift minimum of 10 lbs. Must be able to take direction and delegate responsibilities Able to work in a fast paced environment Able to work nights, weekends, and holidays