Job Description – Ice Cream Manager
Title
Ice Cream Manager
Description
The Ice Cream Manager is someone who has a deep passion for customer service and ice cream. They are a problemsolver with strong work ethic and leadership skills. The Ice Cream Manager understands that customer satisfaction is key,
especially with catering services. They are an experienced leader who understands the importance of safety and health
regulations and standards.
Responsibilities
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Identify and delegate responsibilities to ice cream staff to ensure objectives are met and excellent service is
consistently achieved
Manage operations with passion, integrity, and knowledge while promoting the culture and values of the Silo
Maintain proper health and safety regulations in the Ice Cream Caboose and Ice Cream Services
Asses and delegate necessary cleaning tasks, per the Niagara County Health Code
Provide coaching and feedback to staff and assess performance on and ongoing basis
Create a positive guest experience by delivering a high level of service and ensuring all staff engage guests to
understand their needs and exceed expectations
Consistently monitor product and waste costs to remain within goals
Solicit guest feedback to understand the needs and wants of customers
Train and coach staff on guest services principles and practices
Follow the Silo Restaurant policies and procedures, including those for cash handing and safety/security
Offer new menu solutions, and ice cream flavors to management
Work with the inventory manager to ensure proper product controls
Maintain and process orders of Ice Cream product and supplies
Develop and implement creative solutions to areas of improvement
Assist in pre-shift meetings
Complete the season to the specifications outlined in your Employment Contract
Minimum Qualifications
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Minimum Age: 18 years
Previous Experience: Prior Restaurant Experience Preferred
Must have reliable transportation
Able to use touch-sensitive POS System
Able to lift minimum of 10 lbs.
Must be able to take direction and delegate responsibilities
Able to work in a fast paced environment
Able to work nights, weekends, and holidays