Active Endorsement
National Occupational Standard
CPD Mapping Toolkit
C317
CPD Mapping Toolkit
© SkillsActive 2013
Motivate clients to
maintain long term
adherence to exercise
and physical activity
Page 1
Mapping CPD Courses to National Occupational Standards (NOS)

NOS or ‘standards’ establish the benchmark of competence required in different
fitness industry roles/skills. Each NOS consists of a detailed breakdown of the
minimum skills and knowledge needed to be competent.

Developed in conjunction with technical experts and employers, NOS act to ensure
employability skills are reflected in qualifications and CPD.

Training providers are required to part-map CPD courses to demonstrate
occupational relevance (e.g. to the learner and employer). N.B. There is no
requirement to fully-map CPD to the NOS.
How to Complete this Mapping Toolkit
1.
Review the content of your course (including learning outcomes and assessment
criteria) in relation to the NOS contained within this mapping toolkit.
2.
Demonstrate how and where your CPD course covers the NOS by completing
the relevant sections within the ‘Mapping Evidence’ column throughout this
mapping toolkit.
3.
Mapping need only be completed for elements of the NOS where there is a clear
link to content and/or assessment covered by the CPD course. All areas that are
not covered by the CPD should be left blank or denoted as not applicable (N/A).
You will not be penalised for leaving mapping blank where it is irrelevant to your
course.
4.
The information you add to the ‘Mapping Evidence’ column can include any
aspect of course delivery/resources/assessment etc such as, PowerPoint
presentations, course manuals, handouts, assessments, lesson plans. It is,
however, important that you are able to submit anything you have mapped as
evidence for the endorsement process.
CPD Mapping Toolkit
© SkillsActive 2013
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C317
Motivate clients to maintain long term adherence
to exercise and physical activity
Summary
This standard is about working with clients to develop and maintain their strategies for adhering to
exercise and physical activity.
Elements covered:
C317.1
C317.2
C317.3
Establish and maintain an effective relationship with your clients
Work with clients to develop and maintain adherence strategies
Provide ongoing customer service to clients
C317.1
Establish and maintain an effective relationship with your clients
Competencies/Skills
1
Mapping Evidence
Present a positive image of yourself and your organisation to
clients to cover:
a) individuals
b) groups
c) with specific fitness needs
d) with general health needs
2 Develop an effective working relationship with your clients (see
1 above)
3
Clearly define your own role and responsibilities with your
clients (see 1 above) and the roles and responsibilities of other
professionals who may be involved
4
Communicate clearly with clients (see 1 above) in a way that
makes them feel valued
5
Use instructing styles that match clients’ (see 1 above) needs
6
Adapt your relationship with your clients (see 1 above) to meet
their changing needs
7
Ensure your relationship with clients (see 1 above) follows good
practice and ethical requirements
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8
Show that you value diversity and equal opportunities for all
clients (see 1 above)
9
Maintain confidentiality requirements
10 Handle any disagreements and complaints promptly, positively
and according to organisational procedures
C317.2
Work with clients to develop and maintain adherence strategies
Competencies/Skills
1
Mapping Evidence
Work with your clients to encourage mutual trust, openness
and a willingness to take responsibility for their own fitness and
behaviour change to cover:
a) individuals
b) groups
c) with specific fitness needs
d) with general health needs
2 Identify the clients’ (see 1 above) goals for taking part in regular
physical activity and readiness to change behaviour
3
Analyse the clients’ (see 1 above) lifestyle and identify
opportunities for exercise and physical activity and potential
barriers
4
Identify the clients’ (see 1 above) preferences for exercise
5
identify appropriate incentives and rewards for the clients (see
1 above) taking part in physical activity
6
Work with the clients (see 1 above) to develop a long term
strategy to adhere to exercise and physical activity, building on
opportunities, preferences and incentives and minimising
barriers
7
Monitor the clients’ (see 1 above) adherence to exercise and
physical activity
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8
Provide support to the clients’ (see 1 above) adherence
strategy to achieve long-term behaviour change in line with their
goals
9
Work with the clients (see 1 above) to adapt and refine their
adherence strategy
C317.3
Provide ongoing customer service to clients
Competencies/Skills
1
Mapping Evidence
Engage with clients during exercise to cover:
a) individuals
b) groups
c) with specific fitness needs
d) with general health needs
2 Respond positively to clients (see 1 above)
3
Gather as much information as possible about clients’ (see 1
above) needs and expectations
4
Listen to and ask the clients’ (see 1 above) questions to check
your understanding
5
Discuss with the clients (see 1 above) different ways of meeting
their needs and expectations
6
Always try to meet clients’ (see 1 above) needs and
expectations to the best of your ability and in line with accepted
good practice
7
If clients’ (see 1 above) needs and expectations are beyond
your level of competence, consult another professional
8
Provide the clients (see 1 above) with clear information and
advice when they need it
9
Find out how well your solutions work and provide alternative
guidance if necessary
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10 Handle client (see 1 above) complaints positively and following
agreed procedures
C317
Motivate clients to maintain long term adherence
to exercise and physical activity
Knowledge and Understanding
Mapping Evidence
K1 The Exercise and Fitness Code of Ethical Practice ensuring equal
opportunities are reflected during the exercise session and
diversity is respected
K2 The difference between advising on exercise participation and
lifestyle physical activity
K3 How to present a positive image of yourself and your
organisation
K4 Why the relationship between the instructor and client is
important
K5 The type of instructor/client relationship which will assist
client progress and adherence to physical activity
K6 The types of personal qualities that instructors need to
develop in order to help and support clients
K7 Why your clients need to understand your role and
responsibilities and the roles and responsibilities of other
professionals
K8 The extent and limitations of your own role and
responsibility when working with your clients
K9 How to select and use a range of communication strategies
to communicate with different clients
K10 How to show that you value the client
K11 How to adapt your relationship with the client to take
account of changing needs and circumstances
K12 What is meant by a ‘professional relationship’ between
instructor and client
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K13 What is meant by ‘valuing diversity’ in a practical context
when working with clients
K14 The types of prejudice and discrimination that individual
clients might experience and how to overcome these
K15 What is meant by ‘confidentiality’ and why it is important
when working with clients, other staff and professionals
K16 The types of information that may be covered by
confidentiality agreements
K17 How to maintain confidentiality
K18 How to manage conflict and disagreements with colleagues
K19 Procedures to follow in the event of client complaints
K20 Why it is important to develop a relationship with the client
based on mutual trust and openness
K21 Why it is important for the client to take responsibility for
their own fitness and behaviour change
K22 Behavioural psychology and different approaches to
behaviour change
K23 Different strategies to enable clients to change their
behaviour and achieve their goals
K24 The typical goals and expectations that clients have
K25 The types of barriers individual clients may face when
undertaking physical activity and achieving their goals
K26 How you can help clients overcome these barriers
K27 The types of incentives and rewards that may be appropriate
to a range of different clients
K28 The types of exercise preferences that different clients may
have
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K29 How to assist clients to develop their own adherence
strategies
K30 How to monitor and adapt a client’s adherence strategy
K31 The communication skills needed to assist clients with
motivation:


how to ask open ended questions
active listening skills

methods of gathering personal information

appropriate questioning techniques

interpreting client responses including body language and
other forms of behaviour especially when undertaking
physical activity

means of summarising gathered information
K32 The importance of client care both to the client and the
organisation
K33 Why it is important to deal effectively with client/individual
needs
K34 The types of information which clients usually need
K35 How to respond to requests according to the organisations
procedures
K36 Where to source relevant information to meet client needs
K37 What types of issues may need to be referred to another
professional, when to refer them and who this professional
may be in different situations
K38 The importance of explaining any delay in dealing with clients
and how to do so effectively
CPD Mapping Toolkit
© SkillsActive 2013
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